customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service specialist Jobs in Istanbul

customer service specialist

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warehouse operations executive

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business operations intern

it operations specialist

Şişecam

<div>
 
 
 Sisecam was founded in 1935
 
 
 to establish Turkey&rsquo;s glass industry in line with the vision of
 
 
 Mustafa Kemal Atat&uuml;rk, a great leader respected worldwide. Today, Sisecam is a major global player in the fields of glass and chemicals
 
 
 . Sisecam is the only global company
 
 
 operating in all core areas of glass production &ndash;
 
 
 including flat glass, glassware, glass packaging, and glass fiber. Currently, Sisecam ranks among the world&rsquo;s top two manufacturers of glassware and the top five producers of glass packaging and flat glass.
 
 
 Sisecam
 
 
 is one of the three largest soda ash producers in the world
 
 
 and
 
 
 the world leader in chromium chemicals.
 
 
 
 
 
 
 
 Sisecam plays a leading role in the flat glass,
 
 
 glassware
 
 ,
 
 glass packaging
 
 ,
 
 chemicals, automotive, glass fiber, mining, energy
 
 
 
 
 and
 
 
 recycling
 
 
 
 
 business lines. Sisecam operates production facilities in Germany, Italy, Bulgaria, Romania, Slovakia, Hungary, Bosnia-Herzegovina, Russia Federation, Georgia, Ukraine, Egypt, India, and the USA in addition to Turkey.
 
 
 
 
 
 
 
 Sisecam who takes firm steps towards its goal of becoming one of the world's top 3 manufacturers in its main fields of activity,
 
 
 with its competent human resources and smart technologies, and uninterruptedly continues to transform its digital infrastructure and culture by considering the future necessities. Sisecam who has
 
 
 90 years of experience, more than 24 thousand employees, production activities in 14
 
 
 countries on four continents, and a sales network of more than
 
 
 150 countries
 
 
 , continues its growth journey in line with its "
 
 
 Global Excellence
 
 
 " strategy and with
 
 
 an inclusive approach that supports the development of company's entire ecosystem. Sisecam takes responsibility for
 
 
 protecting the planet, empowering society and transforming life with its CareForNext strategy
 
 ,
 
 
 
 which is compliant with and centered around the United Nations Sustainable Development Goals. Sisecam uses all its experience and competencies to promote sustainable development in every aspect.
 
 
 
 
 
 
 We are looking for an
 
 IT Operator
 
 to take part in &Scedil;i&scedil;ecam Headquarters located in Tuzla / Istanbul. The ideal candidate would have the following qualifications:
 
 
 
 
 <ul>
 <li>
 Graduated from departments within faculties that include computer/industrial/electronics/mathematics engineering, or from two-year vocational schools such as Industrial Automation Technology / Electrical-Electronics Technology / Computer Operation and Technology / Computer Hardware.
 </li>
 <li>
 Preferably holds ISO 27001 and ITIL v4 Foundation certificates.
 </li>
 <li>
 Proficient in English, preferably with knowledge of Russia.
 </li>
 <li>
 No travel restrictions and holds a Class B driver's license.
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 <ul>
 <li>
 Responsible for monitoring, operating, and providing operational support for &Scedil;i&scedil;ecam Group's Information Technology and Communication environments within Turkey and abroad, 24/7.
 </li>
 <li>
 Manages patching of servers and end-user computers.
 </li>
 <li>
 Distributes software to servers and end-user computers via Microsoft SCCM in accordance with &Scedil;i&scedil;ecam standards and procedures.
 </li>
 <li>
 Maintains inventory records of physical and virtual servers and all IT assets in system rooms. Tracks licenses and maintenance agreements for IT Operations Management.
 </li>
 <li>
 Performs data backup, archiving, and restoration operations, and conducts recovery tests. Monitors these operations and reports regularly.
 </li>
 <li>
 Takes necessary actions to address vulnerabilities identified through tests such as vulnerability scanning and penetration testing.
 </li>
 <li>
 Provides information and documents requested by internal and external audits and takes necessary actions.
 </li>
 <li>
 Fulfills assigned tasks within IT/OT projects.
 </li>
 <li>
 Monitors server environments (hardware, software, system rooms, etc.) regularly 24/7 with appropriate tools.
 </li>
 <li>
 Ensures the operation of IT/OT (Operational Technology) server environments 24/7 and resolves identified issues.
 </li>
 <li>
 Manages the infrastructure of system rooms (fire suppression system, climate control, physical security, uninterruptible power supply, etc.).
 </li>
 <li>
 Ensures efficient use of IT resources within the scope of duties and conducts resource-saving activities, making necessary recommendations.
 </li>
 <li>
 Utilizes the IT Asset pool most effectively, identifies and recommends products and quantities that should be in the pool, and updates pool information.
 </li>
 <li>
 Fulfills roles, duties, and responsibilities defined within the scope of current IT processes.
 </li>
 <li>
 Analyzes change records as required by the IT Change Management process and manages change meetings.
 </li>
 <li>
 Performs assigned tasks related to ITIL Incident Management, Request Management, Event Management, Problem Management, Change Management, and Asset Management processes. Acts as a bridge between &Scedil;i&scedil;ecam Information Technology L2 and L3 support teams. Identifies and recommends solutions for process-related issues.
 </li>
 </ul>
 
 
</div>

IT Operator

arabam.com

<div>
 
 
 &Scedil;irketimiz Hakk&inodot;nda:
 
 
 
 Otomotiv ticaret ve hizmetlerinin lider, yenilik&ccedil;i ve en g&uuml;venilir teknoloji platformu olmak vizyonu ile t&uuml;m sistemini m&uuml;kemmelle&scedil;tirme odakl&inodot; &ccedil;al&inodot;&scedil;an arabam.com ekibi, her ay yeni fonksiyonlarla kullan&inodot;c&inodot;lar&inodot;n&inodot;n deneyimini iyile&scedil;tirmeyi ama&ccedil;l&inodot;yor.
 
 
 
 
 
 arabam.com, ilan listeleme platformu olman&inodot;n d&inodot;&scedil;&inodot;nda an&inodot;nda ara&ccedil; al&inodot;m sistemi Trink sat!, piyasa de&gbreve;eri sorgulama arac&inodot; Arabam Ka&ccedil; Para, hem anl&inodot;k piyasa de&gbreve;eri geli&scedil;imini takip edebilece&gbreve;iniz hem de arac&inodot;n&inodot;z ile ilgili her &scedil;eyi &ouml;zel fiyatlarla alabilece&gbreve;iniz arabam/garaj &ouml;zelli&gbreve;i ve kurumsal &uuml;yelerinin ara&ccedil; tedari&gbreve;ine y&ouml;nelik arabam/ihale hizmeti ile kullan&inodot;c&inodot;lar&inodot;na u&ccedil;tan uca bir hizmet sunuyor.
 
 
 
 
 
 &Idot;&scedil;ini kendi i&scedil;i gibi sahiplenen, gerekti&gbreve;inde cesurca insiyatif alan, her zaman netice odakl&inodot; &ccedil;al&inodot;&scedil;an, ortak hedeflere hep birlikte ko&scedil;an, bu ko&scedil;u esnas&inodot;nda nezaketi sadece dilde tutmay&inodot;p davran&inodot;&scedil;lar&inodot;nda da g&ouml;steren, her fikre &ouml;nem veren bunun yan&inodot; s&inodot;ra inovasyon temel prensipleri aras&inodot;nda olan, ayn&inodot; zamanda e&gbreve;lenmeyi de bilen bir tak&inodot;m&inodot;n par&ccedil;as&inodot; olmak ve ekip ruhunu kalbinde hissetmek istiyorsan arabam.com Senin!
 
 
 
 
 
 Ba&scedil;vurunu heyecanla bekliyoruz!
 
 
 
 
 
 
 Genel Nitelikler:
 
 
 <ul>
 <li>
 &Uuml;niversitelerin
 
 Bilgisayar M&uuml;hendisli&gbreve;i, Bili&scedil;im Sistemleri
 
 veya ilgili b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 
 En az 5 y&inodot;l
 
 kurumsal IT deste&gbreve;i, sistem y&ouml;netimi veya benzeri alanlarda deneyim sahibi,
 </li>
 <li>
 Kurumsal yap&inodot;larda kullan&inodot;c&inodot; deste&gbreve;i, envanter y&ouml;netimi ve teknik dok&uuml;mantasyon s&uuml;re&ccedil;lerinde &ccedil;al&inodot;&scedil;m&inodot;&scedil;,
 </li>
 <li>
 Yeni teknolojileri &ouml;&gbreve;renmeye ve s&uuml;rekli geli&scedil;ime &ouml;nem veren,
 </li>
 <li>
 Esnek &ccedil;al&inodot;&scedil;ma saatlerine uyum sa&gbreve;layabilen ve yo&gbreve;un &ccedil;al&inodot;&scedil;ma temposuna adapte olabilen,
 </li>
 <li>
 G&uuml;&ccedil;l&uuml; raporlama becerilerine sahip,
 </li>
 <li>
 Ehliyeti olan ve aktif ara&ccedil; kullanabilen,
 </li>
 <li>
 Seyahat engeli bulunmayan.
 </li>
 </ul>
 
 
 
 
 
 Teknik Yetkinlikler:
 
 
 <ul>
 <li>
 
 Windows i&scedil;letim sistemleri (Windows 10/11, Windows Server 2016/2019+)
 
 kurulumu, yap&inodot;land&inodot;rmas&inodot; ve y&ouml;netimi konusunda deneyimli,
 </li>
 <li>
 
 Active Directory
 
 ,
 
 Group Policy
 
 ,
 
 DNS
 
 ,
 
 DHCP
 
 ,
 
 File Server
 
 gibi servislerin yap&inodot;land&inodot;r&inodot;lmas&inodot; ve y&ouml;netiminde tecr&uuml;beli,
 </li>
 <li>
 
 Office 365 / Microsoft 365
 
 servislerinin kurulumu, kullan&inodot;c&inodot; y&ouml;netimi, e-posta ve g&uuml;venlik ayarlar&inodot;nda deneyimli,
 </li>
 <li>
 Kurumsal kablosuz a&gbreve; (Wi-Fi) altyap&inodot;lar&inodot;n&inodot;n y&ouml;netimi ve yap&inodot;land&inodot;r&inodot;lmas&inodot; konusunda deneyimli,
 </li>
 <li>
 
 Ak&inodot;ll&inodot; toplant&inodot; odas&inodot;
 
 sistemlerinin (toplant&inodot; ekranlar&inodot;, oda rezervasyon &ccedil;&ouml;z&uuml;mleri, g&ouml;r&uuml;nt&uuml; ve ses ekipmanlar&inodot;) kurulumu, y&ouml;netimi ve deste&gbreve;inde tecr&uuml;beli,
 </li>
 <li>
 A&gbreve; teknolojileri hakk&inodot;nda bilgi sahibi:
 
 TCP/IP
 
 ,
 
 VLAN
 
 ,
 
 VPN
 
 ,
 
 Routing
 
 ,
 
 Switching
 
 ,
 </li>
 <li>
 Bilgisayar donan&inodot;mlar&inodot;nda ar&inodot;za tespiti ve giderme s&uuml;re&ccedil;lerinde yetkin, &ccedil;evre birimlerinin bak&inodot;m&inodot;nda deneyimli,
 </li>
 <li>
 
 Antivir&uuml;s ve g&uuml;venlik &ccedil;&ouml;z&uuml;mleri
 
 , g&uuml;venlik duvar&inodot; (firewall) ve u&ccedil; nokta koruma yaz&inodot;l&inodot;mlar&inodot; ile &ccedil;al&inodot;&scedil;ma tecr&uuml;besi,
 </li>
 <li>
 ManageEngine ServiceDesk Plus gibi helpdesk &ccedil;&ouml;z&uuml;mlerinde ve ManageEngine Endpoint Central gibi patch management ara&ccedil;lar&inodot;nda deneyim sahibi,
 </li>
 <li>
 Yedekleme sistemleri, veri kurtarma ve veri g&uuml;venli&gbreve;i politikalar&inodot; hakk&inodot;nda bilgi sahibi,
 </li>
 <li>
 Kurumsal kamera ve CCTV sistemlerinin kurulumu, yap&inodot;land&inodot;r&inodot;lmas&inodot;, izleme ve bak&inodot;m s&uuml;re&ccedil;lerinde deneyimli,
 </li>
 <li>
 HID kart eri&scedil;im sistemleri gibi fiziksel eri&scedil;im kontrol &ccedil;&ouml;z&uuml;mlerinin y&ouml;netimi, entegrasyonu ve bak&inodot;m&inodot;nda deneyimli,
 </li>
 <li>
 Uzaktan ba&gbreve;lant&inodot; ara&ccedil;lar&inodot; (
 
 AnyDesk
 
 , TeamViewer vb.) ile destek sa&gbreve;lamaya al&inodot;&scedil;k&inodot;n,
 </li>
 <li>
 IT varl&inodot;k y&ouml;netimi ve envanter takibi konusunda tecr&uuml;beli,
 </li>
 <li>
 G&uuml;nl&uuml;k operasyonlar&inodot;n &ouml;tesine ge&ccedil;erek, altyap&inodot; ve sistem geli&scedil;tirme projelerinde aktif katk&inodot; sunmaya ve yenilik&ccedil;i &ccedil;&ouml;z&uuml;mler &uuml;retmeye istekli.
 </li>
 </ul>
 
 
 
 
 
 Ek Teknik Yetkinlikler:
 
 
 <ul>
 <li>
 Temel d&uuml;zeyde
 
 Linux
 
 bilgisi,
 </li>
 <li>
 Sanalla&scedil;t&inodot;rma teknolojileri (
 
 VMware
 
 ,
 
 Hyper-V
 
 ) hakk&inodot;nda bilgi sahibi olmak,
 </li>
 <li>
 A&gbreve; cihazlar&inodot;n&inodot;n (switch, router, access point) temel konfig&uuml;rasyonlar&inodot;n&inodot; yapabilmek,
 </li>
 <li>
 
 ITIL
 
 ,
 
 MCSE
 
 ,
 
 CCNA
 
 ,
 
 MCSA
 
 gibi sertifikalara sahip olmak,
 </li>
 <li>
 Temel
 
 siber g&uuml;venlik prensipleri
 
 hakk&inodot;nda bilgi sahibi olmak,
 </li>
 <li>
 Proje takibi, dok&uuml;mantasyon ve raporlama becerileri g&uuml;&ccedil;l&uuml; olmak.
 </li>
 </ul>
 
 
 
 
 
 Hakk&inodot;m&inodot;zda
 
 
 <ul>
 <li>
 Hibrit &ccedil;al&inodot;&scedil;ma modelinde &ccedil;al&inodot;&scedil;&inodot;yoruz.
 </li>
 <li>
 H&inodot;zla b&uuml;y&uuml;yen bir &scedil;irketiz, bu da bir&ccedil;ok f&inodot;rsat anlam&inodot;na geliyor.
 </li>
 <li>
 En yeni teknolojileri denemeyi ve uygulamay&inodot; te&scedil;vik ediyoruz.
 </li>
 </ul>
 
 
 
 
 
 
 
 arabam.com olarak ki&scedil;isel verilerinizi nas&inodot;l i&scedil;ledi&gbreve;imiz hakk&inodot;nda detayl&inodot; bilgi i&ccedil;in l&uuml;tfen a&scedil;a&gbreve;&inodot;daki linkte yer alan Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu &Ccedil;er&ccedil;evesinde Ayd&inodot;nlatma Metnimizi inceleyiniz
 
 
 
 https://www.arabam.com/kisisel-bilgilerin-korunmasi
 
 
 
 Please check the below link to see our Candidate Privacy Notice for detailed information on how we process your personal data.
 
 
 
 https://www.arabam.com/kisisel-bilgilerin-korunmasi
 
 
 
 G&ouml;nderdi&gbreve;iniz ki&scedil;isel veriler, gizlilik politikam&inodot;za uygun olarak i&scedil;lenecektir.
 
 
 The personal data you submit will be processed in accordance with our privacy policy.
 
</div>

Bilgi Teknolojileri Uzmanı

Innovance Consultancy

<div>
 
 
 Sales &amp; Business Operations Specialist
 
 
 
 
 
 
 📍 Full-time | Onsite &ndash; Maslak, Istanbul
 
 
 
 
 
 
 Role Overview
 
 
 
 As we expand our sales team, we are looking for a fast-learning, analytical, and agile
 
 Sales &amp; Business Operations Specialist
 
 who can take full ownership of key operational processes. This role will be responsible for proposal preparation, client coordination, documentation management, contract/protocol follow-up, and cross-functional alignment between internal teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate the preparation and version tracking of proposals and sales presentation materials, ensuring seamless communication with relevant teams
 </li>
 <li>
 Maintain and update CRM records, ensure timely data entry, and generate regular reports
 </li>
 <li>
 Support the follow-up of contract and protocol processes with clients and legal teams; assist sales and account managers as needed
 </li>
 <li>
 Manage documentation workflows end-to-end, including signatures, stamp duty, courier dispatch, and legal tracking
 </li>
 <li>
 Collaborate with sales and marketing teams to share client information and coordinate campaign processes
 </li>
 <li>
 Verify contract checkpoints before invoicing for clients with special workflows or custom agreements
 </li>
 <li>
 Track sales team responsibilities within internal quality procedures and ensure related documentation is up to date
 </li>
 <li>
 Prepare reports, analyses, and presentations for the Sales Director and senior management
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 New graduate or preferably 1 years of experience in sales operations, business operations, or contract management
 </li>
 <li>
 Strong attention to detail in managing documentation and legal/commercial processes
 </li>
 <li>
 Proficiency in CRM systems and Microsoft Office tools, especially Excel and PowerPoint
 </li>
 <li>
 Familiarity with legal and commercial documentation
 </li>
 <li>
 Ability to work independently in low-structure environments and create documents using previous references
 </li>
 <li>
 Excellent
 
 written and verbal communication skills
 
 in both internal and client-facing settings
 </li>
 <li>
 
 Advanced proficiency in English
 
 </li>
 <li>
 Experience in
 
 IT, consulting, or technology-driven companies
 
 is a strong plus
 </li>
 <li>
 Agile, analytical, proactive, and adaptable to fast-paced environments
 </li>
 </ul>
 
 
 
 
 If you're ready to play a key role in building and scaling sales operations, and thrive in taking initiative and creating structure, we'd love to hear from you.
 
 
 
 
 
 
 For details:
 
 
 <ul>
 <li>
 Visit:
 
 www.innovance.com.tr
 
 </li>
 <li>
 Follow us on LinkedIn:
 
 www.linkedin.com/company/innovance-consultancy
 
 </li>
 <li>
 Follow us on Instagram:
 
 www.instagram.com/innovanceconsultancy
 
 </li>
 <li>
 Follow us on Medium:
 
 www.medium.com/innovance-company-blog
 
 </li>
 <li>
 Follow us on X:
 
 https://x.com/Innovance2017
 
 </li>
 </ul>
 
 
</div>

Sales & Business Operations Specialist

<div>
 
 
 About Us
 
 
 
 
 Micro-Star International Co., Ltd. (MSI) is a global leader in high-performance computer components and systems, including motherboards, graphics cards, laptops, tablets, all-in-one PCs, desktops, and a wide range of IT peripherals. With over 13,000 employees worldwide, MSI is driven by innovation and a commitment to excellence.
 
 
 
 
 
 
 
 
 MSI-SEE TR
 
 
 
 , based in Istanbul and covering Turkey, Romania, Bulgaria, Greece, Serbia, and Cyprus, is currently looking for a full-time
 
 
 
 Channel Marketing Specialist
 
 
 
 to support our rapidly growing regional operations.
 
 
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Planning, execution and reporting of channel marketing budget processes.
 </li>
 <li>
 Following up marketing communications, execution and reporting for channel partners &mdash; including shop decorations, POSM material distribution and promotion planning.
 </li>
 <li>
 Overseeing POSM and giveaway material processes, including production, inventory management and supply for channel partners.
 </li>
 <li>
 Supporting the organization of events such as product launches, gaming tournaments and media gatherings.
 </li>
 <li>
 Coordinating and maintaining communication with agencies across various marketing activities.
 </li>
 <li>
 Monitoring and following up on financial processes related to channel marketing operations.
 </li>
 <li>
 Sharing and monitoring social media content based on a predefined schedule.
 </li>
 <li>
 Generating content ideas by following current events and digital trends.
 </li>
 <li>
 Collaborating with the creative team on marketing campaigns.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 1&ndash;2 years of marketing experience (preferably in IT or tech).
 </li>
 <li>
 A relevant university degree.
 </li>
 <li>
 Strong, clear communicator with good organization skills.
 </li>
 <li>
 Excellent Turkish writing and speaking skills.
 </li>
 <li>
 Fluent in English (you&rsquo;ll work with international teams).
 </li>
 <li>
 No military service obligations (for male candidates).
 </li>
 <li>
 Good at multitasking and team collaboration.
 </li>
 </ul>
 
 
 
 
 
 Who We're Looking For
 
 
 <ul>
 <li>
 A team player who can also work independently.
 </li>
 <li>
 Motivated, adaptable, curious, proactive, and eager to learn.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Living on the Asian side of Istanbul.
 </li>
 <li>
 A valid Class B driver&rsquo;s license.
 </li>
 <li>
 Interest in tech, hardware, or gaming gear.
 </li>
 <li>
 Basic HTML knowledge.
 </li>
 </ul>
 
 
 
 
 
 Location
 
 
 
 MSI-SEE TR Office, Kozyata&gbreve;&inodot; / Istanbul
 
</div>

Channel Marketing Specialist

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist &ndash; Regional Customer Success Operations, Services
Overview
 
 
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
 
 
Our Regional Customer Success teams play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for customer experience, this team is accountable for a strong onboarding experience, providing ongoing strategic support, and fostering long-term relationships.
 
 
They work collaboratively with cross-functional teams to address customer needs, gather feedback on product improvements, develop tailored strategies that enhance customer satisfaction and retention, build customer advocacy to support our B2B marketing campaigns and create leads for value expansion for our Business Development teams. By focusing on proactive engagement and personalized service with our customers, the team is dedicated to driving customer value and contributing to the overall growth of the organization. 
 
 
 
About the Role
 
 
Are you passionate about building scalable operations that empower customer-facing teams to deliver exceptional value? Join Mastercard&rsquo;s Services Customer Success team as a Customer Success Operations Sr. Specialist. In this role, you&rsquo;ll help shape the future of customer success operations across a global, growing organization. You&rsquo;ll support the development of tools, processes, and insights that enable our teams to deliver consistent, high-impact customer experiences.
 
 
The Sr. Specialist of Services Global Customer Success Operations reports to the Vice President, Customer Success within the EEMEA regional customer success team and will support in the development and delivery of strategic priorities for Customer Success within Mastercard Services. The primary focus of the role will be to support best-in-class Customer Success Operations Mastercard Services&rsquo; business. You will be working within the region to enable common operating models and playbooks across CS teams, including developing flexible frameworks for key tools and customer segmentation strategies, creating a strong measurement framework of metrics and KPIs to evaluate performance and provide actionable insights to our colleagues. 
 
 
 
Responsibilities will include:
 
 
Strategy &amp; Process Design
 
Support the execution of the Customer Success (CS) Operations roadmap for Mastercard Services
 
 
Partner with leadership to define and evolve playbooks, risk detection, segmentation strategies, and engagement frameworks; with clear tracking of outcomes
 
 
Support the implementation of scalable CS practices across diverse product lines and customer segments
 
 
Systems &amp; Tools
 
 
Support the configuration and adoption of Gainsight and other systems in the CS tech stack (e.g., Salesforce, Tableau)
 
 
Implement integrated workflows that support white-glove, scaled, and digital CS motions
 
 
Collaborate with internal teams to train, support adoption, and collect feedback to prioritize enhancements and ensure seamless user experiences
 
 
Metrics &amp; Insights
 
 
Track KPIs to measure CS performance and customer health
 
 
Build dashboards and reports for stakeholders ranging from executives to front-line teams
 
 
Track leading indicators of positive outcomes and perform analysis to identify trends that enable action
 
 
Collaboration &amp; Enablement
 
 
Work with Product, Value Enablement, and Program teams to embed CS metrics into broader business KPIs
 
 
Champion CS best practices across the organization and support change management initiatives
 
 
Conduct research on emerging trends (e.g., AI in CS) to inform strategy and innovation 
 
 
 
All About You 
 
Required Skills: 
Operational Excellence experience in the areas of sales strategy and operations, sales excellence, delivery excellence, etc.
 
 
Advanced expertise with Excel, automating data intake, mapping and calculations across datasets, pivot tables and charts 
 
Experience as Salesforce Administrator, creating reports and dashboards. 
 
Strong analytical skills with experience in visual storytelling and a talent for choosing appropriate graphs and visuals to deliver an impactful message with data
 
 
Passion for understanding entreprise data models and investigating connections between data sources. 
 
Proven ability to design scalable processes and translate technical capabilities into business value
 
 
Strong verbal and written communication skills to effectively convey the vision, goals, and progress of customer success initiatives
 
 
Ability to work globally and cross-functionally; persuasive through influence with stakeholders to gain buy-in
 
 
High degree of ownership, optimizing processes to enhance efficiency and fostering a culture of excellence and continuous improvement
 
 
Experience in managing organizational changes, training colleagues, and ensuring adoption of new processes and technologies including AI
 
 
Passionate about delivering for our customers; always exhibits &amp; champions a customer-centric mentality
 
 
Preferred Skills: 
 
Experience with Gainsight or similar Customer Success platform, a plus
 
 
Experience integrating with other technology solutions in the customer success space (e.g. Gainsight, Salesforce, Tableau, etc.) to create seamless and easy-to-use processes
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Senior Specialist – Regional Customer Success Operations, Services

DFDS

<div>
 
 DFDS is looking for a
 
 Operation Specialist
 
 to strengthen our logistics operations and ensure excellent customer experience.
 
 
 
 
 
 
 Be part of the movement &ndash; and play your part.
 
 
 
 
 
 
 In This Role, You Will:
 
 
 As an Operations Specialist, you will be responsible for coordinating shipments by ship and train according to pre-planned vehicle routes. Your duties will include planning, monitoring, and controlling tow truck assignments and partial shipments. You will proactively identify potential issues or unexpected developments that may impact transportation processes, alert operations managers, and collaborate on finding effective solutions.
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Ship and train organizations according to the routes of the vehicles planned to be shipped, planning, monitoring and controlling tow truck assignments and partial planning,
 </li>
 <li>
 Detecting potential problems or unplanned developments that may affect the transportation processes in advance, to warn the operation managers and to cooperate in finding solutions,
 </li>
 <li>
 Making ship and train reservations and uploading relevant information and documents to the system,
 </li>
 <li>
 Performing route density analysis and creating an intermodal transportation plan accordingly,
 </li>
 <li>
 Planning by coordinating with operation teams.
 </li>
 </ul>
 
 
 
 
 What We&rsquo;re Looking For:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from a related field,
 </li>
 <li>
 Planning and operation experience in the logistics sector,
 </li>
 <li>
 Knowledge and experience in intermodal transportation and partial transportation,
 </li>
 <li>
 Proficient in English, preferably German or French,
 </li>
 <li>
 Strong communication skills,
 </li>
 <li>
 Prone to team work,
 </li>
 <li>
 Analytical thinking and problem-solving skills,
 </li>
 <li>
 Team player,
 </li>
 <li>
 Planning, organizing, tracking and reporting skills,
 </li>
 <li>
 Proficient in MS Office.
 </li>
 </ul>
 
 
</div>

Logistics Operations Specialist (Road Transport)

Informa

<div>Company Description 
Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets. 
Job Description 
This role is based in our Nida Kule Esentepe, &#350;i&#351;li, &#304;stanbul, T&uuml;rkiye office.
Reports to: Sales Operations Manager - T&uuml;rkiye
The Role
As a Sales Operations Specialist, you'll provide critical support to sales teams selling across multiple regions, brands, and customer segments. This pivotal role offers an opportunity to contribute to our growing Sales Operations function by delivering structured sales administration, CRM support, data analysis, and reporting.
Key Responsibilities:
CRM Management<ul><li>
Manage Salesforce (CRM) updates with sales contracts and order processing</li><li>
Create and provide forms for sales, stand upsells, promotional opportunities, and contract creation</li><li>
Serve as a Salesforce subject matter expert for sales teams</li><li>
Support product setup across events, sponsorships, digital, and print offerings</li><li>
Develop tools to increase sales operations efficiency and effectiveness</li></ul>
Floor Plan Management<ul><li>
Ensure event floor plans remain current through consistent communication with Sales and Operations teams</li><li>
Handle drawing and editing responsibilities for floor plans</li></ul>
Sales Support<ul><li>
Assist with forecasting activities and prepare presentations for budget and strategy meetings</li><li>
Act as key liaison between Customer Service and Operations for customer data and floor plan queries</li><li>
Process complex contracts including Agent/Pavilion and Marketing Solutions agreements</li></ul> 

Qualifications 
Required Experience &amp; Skills<ul><li>
Bachelor's or Master's degree with 1-2 years of relevant professional experience</li><li>
Excellent verbal and written communication skills in English</li><li>
Proactive approach to identifying process improvements</li><li>
Self-motivated with strong organizational and time management abilities</li><li>
Confident personality with interpersonal skills and high enthusiasm</li><li>
Proven ability to work effectively under pressure</li><li>
Ability to handle and respond to internal customer queries professionally</li></ul>
Desired Experience<ul><li>
Experience working with Salesforce CRM</li><li>
Previous experience in the B2B/B2C events industry</li><li>
Familiarity with Expocad, A2Z or similar floor planning software</li></ul> 

Additional Information 
In support of the Turkish Governments initiative to increase the representation of disabled individuals in the workplace, we actively encourage and welcome applications from candidates that consider themselves to be disabled and/or are registered with ISKUR.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com.
Our benefits include:<ul><li>
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks</li><li>
Time out: Take up to four days per year to volunteer, plus a day off for your birthday!</li><li>
Broader impact: take up to four days per year to volunteer, with charity match funding available too</li><li>
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves</li><li>
Company funded private medical insurance</li><li>
A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares</li><li>
Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more</li><li>
Recognition for great work, with global awards and kudos programmes</li><li>
As an international company, the chance to collaborate with teams around the world</li></ul>
We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.</div>

Sales Operations Specialist

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