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it operations support analyst - information services Jobs in Boston

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technical business analyst

it operations support analyst information services

Bay Cove Human Services, Inc.

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.
<br><br>
<b>Job Summary:</b><br>
The IT Support Analyst provides technical support in person, over the phone at the Help Desk, and remotely by solving technical problems, maintaining systems and enhancing services provided by the Information Services department. The IT Operations Support Analysts reports to the IT Operations Support Manager.
<br><br>
<b>Essential Functions of Position:</b><br>
<ul>
<li>Troubleshoot and resolve problems with computer hardware, peripheral hardware (printers, copiers, faxes, scanners, etc.), software, internet and network service, email and Intranet accounts, phones and phone service, network and internet equipment, and telephone network wiring.</li>
<li>Provide troubleshooting and support via on-site/desk-side visits, remote connections, and the Information Services Help Desk. Serve as the initial responder at the Help Desk to requests made via phone calls, emails, and in person.</li>
<li>Document requests and issues in the department tracking system and assign, update, and complete work orders.</li>
<li>Prepare, configure, and deploy new, replacement, or upgraded computer hardware, peripheral hardware, software, phones, and network equipment and cables.</li>
<li>Create and maintain user accounts, shared resources and permissions with Active Directory, our Intranet and email systems.</li>
<li>Contribute to the maintenance and application of hardware, software, and processes for information security, particularly in regards to end-user hardware, software, and processes.</li>
<li>Work with external vendors for installations and repairs when assigned.</li>
<li>When assigned, assess potential new and replacement equipment for functionality and price.</li>
<li>Participate in the department’s emergency on-call response system.</li>
<li>Complete all mandatory annual training required for all members of the workforce by the annual deadlines.</li>
<li>Other duties as assigned.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>Two or more years experience supporting desktops, laptops, and peripherals in a networked environment, with moderate to advanced experience in installing, upgrading, and troubleshooting Microsoft Windows and Microsoft Office.</li>
<li>Experience resolving internet, network, and telephone connectivity problems.</li>
<li>Two or more years demonstrated Help Desk or Customer Support experience assisting others over the phone.</li>
<li>Experience supporting computers in a Windows WAN/LAN environment.</li>
<li>Bachelor of Science/Arts degree, preferably in a related field, and/or Microsoft certifications and other relevant certifications.</li>
<li>Experience participating in projects for IT support and/or enhancements.</li>
<li>Demonstrated teamwork and customer service skills in a fast-paced, multitasking environment.</li>
<li>Ability to lift and transport moderately heavy objects such as computer and peripherals.</li>
<li>Valid driver’s license and access to a vehicle when necessary.</li>
<li>Overtime and weekend work as necessary.</li>
<li>On-call emergency response system.</li>
<li>Ability to create and maintain a good rapport with end-users, colleagues, and vendors, whether over the phone, via email, or in person. Customer service orientation with ability to negotiate and resolve differences</li>
<li>Ability to identify, analyze, troubleshoot, and solve complex programs.</li>
<li>Detail-oriented, well-organized, and accurate.</li>
<li>Ability to prioritize and to set and meet deadlines.</li>
<li>Ability to effectively handle various duties simultaneously and work under pressure.</li>
<li>Strong verbal and written communication skills.</li>
<li>Ability to work as a member, of multidisciplinary groups as well as work independently with minimal supervision.</li>
</ul>
Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.
<br>Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
<br><br>
<b>Pay Rate:</b> $26.25

IT Operations Support Analyst - Information Services

SOVRA

<div>
 <strong>
  Location: USA&mdash;Work from home
  <br/>
  <br/>
 </strong>
 <strong>
  About SOVRA
  <br/>
  <br/>
 </strong>
 <strong>
  SOVRA
 </strong>
 is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve.
 <br/>
 <br/>
 What makes
 <strong>
  SOVRA
 </strong>
 unique is our deep focus on the public sector. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation. That commitment has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, reflecting our high standards and impact in the market.
 <br/>
 <br/>
 At
 <strong>
  SOVRA
 </strong>
 , the work you do matters. Every improvement we make helps public organizations stretch taxpayer dollars further, operate with greater transparency, and deliver better outcomes for millions of people. We&rsquo;re a growing, mission-driven company where smart, curious people come together to build technology that serves the public good.
 <br/>
 <br/>
 Learn more at
 <strong>
  sovra.com
 </strong>
 .
 <br/>
 <br/>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 We&rsquo;re seeking a Business Data Analyst to drive data-driven insights for our Transaction Model Program (TRX) in the govtech sector. This role is critical to managing billions of dollars in transactions across hundreds of vendors, supporting both operational effectiveness and revenue growth.
 <br/>
 <br/>
 This role will maintain and enhance our existing analytical models, transform unstructured data into actionable insights, and partner with cross-functional teams to deliver clear, compelling data narratives to stakeholders like operational teams, executive leadership, and customers.
 <br/>
 <br/>
 <strong>
  What will your main responsibilities look like?
  <br/>
  <br/>
 </strong>
 <strong>
  In This Role, You Will Be Led To
  <br/>
  <br/>
 </strong>
 Data Analysis &amp; Modeling
 <br/>
 <br/>
 <ul>
  <li>
   Maintain and optimize existing databases, dashboards, and forecast models using operational data.
  </li>
  <li>
   Analyze contract portfolio data from SOVRA solutions and client platforms to support operations.
  </li>
  <li>
   Transform unstructured data from multiple sources into structured, meaningful insights using advanced analytical techniques.
   <br/>
   <br/>
  </li>
 </ul>
 Process Optimization
 <br/>
 <br/>
 <ul>
  <li>
   Identify inefficiencies in current workflows and convert ad hoc requests into scalable, repeatable processes with a primary focus on using AI-first principles.
  </li>
  <li>
   Develop and maintain automated data pipelines, reconciliations, and calculations.
  </li>
  <li>
   Continuously simplify and optimize data structures for improved clarity and performance.
  </li>
  <li>
   Build automated reporting solutions that evolve with business requirements and customer needs.
   <br/>
   <br/>
  </li>
 </ul>
 Strategic Insights &amp; Communication
 <br/>
 <br/>
 <ul>
  <li>
   Extract and transform large datasets using SQL, Power Query, AI or similar tools to identify high-value operational priorities.
  </li>
  <li>
   Translate complex analytical findings into clear narratives for both technical and non-technical audiences.
  </li>
  <li>
   Support strategic sourcing, procurement benchmarking, and special analytical mandates.
   <br/>
   <br/>
  </li>
 </ul>
 Stakeholder Engagement
 <br/>
 <br/>
 <ul>
  <li>
   Support the senior data business analyst with day-to-day functions like preparing data for annual/quarterly audits and board meetings.
  </li>
  <li>
   Provide ad hoc insights, recommendations, and strategic guidance based on exploratory analysis.
  </li>
  <li>
   Build relationships across organizational levels to drive data-informed decision-making.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What elements of your professional background will be necessary and useful in this role?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University degree in mathematics, finance, economics, business, actuarial science, or related field
  </li>
  <li>
   5&ndash;7 years of experience in a data analyst role
  </li>
  <li>
   Advanced proficiency in Excel and BI reporting tools (Jaspersoft, Power BI, etc.)
  </li>
  <li>
   Strong understanding of procurement operations and business processes
  </li>
  <li>
   Proven ability to work with unstructured data and transform it into structured, actionable insights
  </li>
  <li>
   Excellent problem-solving and analytical skills
  </li>
  <li>
   Strong verbal and written communication skills for diverse audiences
  </li>
  <li>
   Experience with Power Query, SQL Server, and other data/modeling platforms
  </li>
  <li>
   Direct experience in the procurement industry
  </li>
  <li>
   Familiarity with data science concepts and methodologies
  </li>
  <li>
   MBA, CPA, SOA exams, or other relevant certifications
  </li>
  <li>
   Required: Authorized to work in the US&mdash;unfortunately we are not able to sponsor work visas or transfers at this time.
  </li>
  <li>
   Required: Must be physically located in one of the following states: AL, AZ, AR, CA, CO, DE, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MT, NV, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI.
   <br/>
   <br/>
  </li>
 </ul>
 Thank you for your interest in
 <strong>
  SOVRA
 </strong>
 . However, only selected candidates will be contacted.
 <br/>
 <br/>
 At
 <strong>
  SOVRA
 </strong>
 , we are committed to fostering an inclusive and equitable workplace. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We provide a work environment free from discrimination and harassment. In addition, we are committed to ensuring pay equity across our organization and regularly review our compensation practices.
 <br/>
 <br/>
 International Data Base Corp doing business under
 <strong>
  SOVRA
 </strong>
 tm participates in E-Verify. If selected for employment, you will be required to provide your Form I-9 information to confirm that you are authorized to work in the United States.
 <br/>
 <br/>
 International Data Base Corp, que opera bajo el nombre comercial
 <strong>
  SOVRA
 </strong>
 tm , participa en E-Verify. Si es seleccionado para el empleo, se le solicitar&aacute; que proporcione la informaci&oacute;n de su Formulario I-9 para confirmar que est&aacute; autorizado a trabajar en los Estados Unidos.
 <br/>
 <br/>
</div>


Business Data Analyst

Wellington Management

<div></div><div><div>About Us</div><div></div><div>
Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.</div><div></div><div>
About the Role</div><div></div><div>
Portfolio Operations within the Global Operations Group has an open position for a Senior ETF Operations Analyst. The analyst will work closely with the Principal ETF Analyst to perform all current ETF responsibilities for existing funds. Once proficient and independent on these functions, the analyst will assist with the role out of a large ETF project for the firm. The project will include a focus on process optimization through the identification and implantation of technology solutions to increase operational efficiency and build scale. Once live, the senior will then assume additional responsibilities necessary to support the business.</div><div></div><div>
Responsibilities</div><ul><li>
Partner with Portfolio Management, Product Management, Investment Implementation, Trading, Operations, Technology, Legal and Compliance to effectively grow and operationalize our lineup of ETF products</li><li>
Collaborate with investment teams, Legal and Compliance to create and maintain ETF-specific policies and procedures, especially as they pertain to custom baskets.</li><li>
Help lead specific key initiatives that are critical to evolving our ETF business such as the build out of basket construction and tax-optimized trade routing</li><li>
Primary internal contact and subject matter expert for ETF product discussions</li><li>
Establish and maintain relationships across ETF Capital Markets including Authorized Participants (Aps), Market Makers, Third Party Technology and Data Vendors</li><li>
Stay updated on developments in the broader ETF ecosystem</li><li>
Monitor and assess the ETF operations control environment; identify potential issues and their impact on internal controls and drive a course of action to mitigate risk</li><li>
Strong analytical, prioritization, organizational, and time management skills</li><li>
Serve as thought partner to investment and product teams with an emphasis on minimizing capital gains</li></ul><div></div><div>
Qualifications</div><ul><li>
3+ years of relevant investment operations experience preferred</li><li>
Bachelor's Degree in Economics, Finance, Business Administration, or related field of study</li><li>
Solid Understanding of the ETF ecosystem and the operational aspects of launching &amp; managing ETFs, as well as the benefits of the ETF structure</li><li>
Comfortable working in an evolving environment, this is a new business, and the role will change as the product grows and we implement technology solutions</li><li>
Excellent communication skills</li><li>
Strong attention to detail</li><li>
Individual must be an independent self-starter, a team player</li><li>
Able to work on multiple assignments and complete high-quality work against strict and competing deadlines</li><li>
Proficiency in Microsoft Word and Excel</li><li>
A positive, collegial attitude and a high level of professionalism are essential</li></ul><div></div><div>
Not sure you meet 100% of our qualifications? That&rsquo;s ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds.</div><div></div><div><i>
As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to </i><i>r</i><i>ace, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic</i><i> protected by applicable law</i><i>.</i><i> If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at </i><div><i>GMWTalentOperations@wellington.com</i></div><i>.</i></div><div></div><div>
At Wellington Management, our approach to compensation is designed to help us attract, inspire and retain the best talent in our industry. We strive to pay employees fairly and competitively across all levels and roles. Our approach to compensation considers all aspects of total compensation; all employees are eligible to receive salary, variable compensation, and benefits. The base salary range for this position is:</div>
USD 90,000 - 180,000<div><div>
This range takes into account the wide range of factors that are considered when making compensation decisions, including but not limited to skill sets; role; skills and experience; certifications; and education. This range is an estimate, and further details on salary and total compensation aspects will be shared with candidates during the recruitment process.</div></div><div></div><div><div><br>
Base salary is only one component of Wellington&rsquo;s total compensation approach. Other rewards may include a discretionary Corporate Bonus and/ or Incentives, if eligible. In addition, we offer a comprehensive and high value benefit package to meet the unique needs of our employees and their families, and we are committed to fostering a flexible work environment that enables employees to thrive personally and professionally. Examples of our benefits include retirement plan, health and wellbeing, dental, vision, and pharmacy coverage, health savings account, flexible spending accounts and commuter program, employee assistance program, life and disability insurance, adoption assistance, back-up childcare, tuition/CFA reimbursement and paid time off (leave of absence, paid holidays, volunteer, sick and vacation time)</div><div></div><div>
We believe that in person interactions inspire and energize our community and are essential to our culture. In support of this commitment, our employees work from our offices 4 days a week with flexibility to work remotely 1 day a week. We believe that this approach ultimately supports our mission to deliver investment excellence to our clients and their beneficiaries over the long term.</div></div></div>

Senior ETF Operations Analyst

The General Hospital Corporation

<div>Site: The General Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
The MGH Center for Health Outcomes and Interdisciplinary Research (CHOIR) within the Department of Psychiatry is seeking a Senior Data Analyst to our dynamic and growing team. CHOIR is an interdisciplinary clinical research center with a longstanding commitment to the development, testing and implementation of mind-body and lifestyle interventions for patients, caregivers, and patient-caregiver dyads in both hospital and community settings and across the lifespan. CHOIR is an established center with multiple NIH funded clinical trials, an internship in Clinical Psychology, a T32 postdoctoral fellowship, and a Resource Center for Minority Aging Research.<br>
<br>
A successful Senior Research Data Analyst will have experience conducting observational data analyses, working with raw data, and using large longitudinal datasets. They will be skilled in data organization, manipulation, and analysis, multiple regression modeling and diagnostics.<br>
<br>
The ideal candidate has strong analytic and methodological skills, excellent communication skills, experience working with health care data and medical claims data, and the ability to mentor and lead other members of the team.<br>
<br>
<p></p><br>
<div><div><div><div><div><div><div><p><b>Qualifications</b></p></div></div></div></div></div></div></div><p><b>
Principle Duties and Responsibilities</b></p><p>
Under the general supervision of Center for Health Outcomes and Interdisciplinary Research (CHOIR) Director and research faculty, the Senior Research Data Analyst will work collaboratively with our team to perform a variety of activities including assisting with database development, software programming, data management, statistical analysis, and reporting results for a variety of internal and external projects and constituents. This detail-oriented, motivated, and independent individual will work with large national survey, electronic health record (EPIC), and health insurance claims, and administrative datasets.</p><p></p><p>
The Senior Research Data Analyst will proficiently use SAS software and/or STATA, SPSS, Python, or R and other technical tools to clean data, build datasets, and run statistical analyses for multiple projects. They will be responsible for translating evaluation questions into analytic plans, constructing analytic datasets by extracting raw data, including medical claims data, from electronic data warehouses and other sources as necessary, producing appropriate data summaries, and conducting valid data comparisons and statistical tests.</p><p></p><p><b>
Skills &amp; Competencies Required</b></p><ul><li>
Ability to work well both independently and as part of a team.</li><li>
Strong oral and written communication and presentation skills</li><li>
Strong analytic and data management skills, especially with clinical and biostatistical analyses</li><li>
Practical problem-solving and ability to move forward in a fast-paced environment</li><li>
Ability to prioritize work, operate under tight deadlines, and meet deadlines.</li><li>
Excellent organizational skills, accuracy, and attention to detail. Proficiency with software packages, including Microsoft Office suite.</li><li>
Resilient, collaborative, flexible, innovative.</li><li>
Strong programming skills in SAS and willingness to learn other programming languages as necessary.</li><li>
Advanced knowledge of statistical testing and multivariate modeling required (e.g., logistic, and linear regression, longitudinal models) used in Biostatistics/Epidemiology</li><li>
Experience transforming and analyzing administrative healthcare data (e.g., Medicare/Medicaid, other claims-based or electronic medical records databases (EPIC)) is preferred.</li><li>
Experience with compiling longitudinal datasets for analysis is preferred</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Hybrid<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
15 New Chardon Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$79,560.00 - $115,720.80/Annual<p></p><p><b><br>
Grade</b></p>
7<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Senior Data Analyst

Boston Medical Center

<div><p><b>POSITION SUMMARY</b><b>:</b></p><p></p><p>
Under direction of the Training Team Lead, the Instructional Designer is responsible for training clinicians on the use of BMC information systems and the development, implementation, and maintenance of the Epic Training Program for Beaker and other assigned application(s). The Instructional Designer translates workflow strategies into training scripts, working independently and on teams to coordinate training activities and develop training materials, job aids, and promotional materials for the assigned application. This specialist works closely with clinical departments in developing training plans.</p><p></p><p>
The Instructional Designer coordinates logistics and education materials related to training programs. Works closely with training and project teams to build and maintain training environments, ensure upkeep on all intranet content, and classroom materials. Act as a user liaison, communicating feedback from users regarding patient care systems to the application implementers. This forward-thinker identifies opportunities to improve training techniques to enhance the overall process of BMC&rsquo;s Epic Beaker Application.</p><p></p><p><b>
Position: Epic Instructional Designer (Beaker)</b></p><p><b>
Department: EHR</b></p><p><b>
Schedule: Full Time
</b></p><p><b>Location: Hybrid</b></p><p></p><p><b>
ESSENTIAL RESPONSIBILITIES / DUTIES:</b></p><ul>
<li>
Participate in workflow design and system build as the training consultant.</li>
<li>Develop and maintain credibility and effective working relations with the analyst team, application user groups, Clinical Leads, and end-user community.</li>
<li>Participate in the development, and maintenance of the Epic Training Program.</li>
<li>Develop and maintain high quality training materials including classroom curriculum, user guides, presentations, e-Learnings and lesson plans related to their assigned application(s).</li>
<li>Build and maintain the training environment to support various clinical and/or business roles and workflows. Prepare training environment with appropriate patient samples and content based on end-user audience.</li>
<li>Understand and navigate the system build to develop e-Learnings.</li>
<li>Train and provide support to end users and new employees on the use of the specific Epic Applications and other related workflows and business processes as needed.</li>
<li>Solicit department, subject matter expert and trainee feedback and appropriately adapt training materials, exercises and quick start guides up ensure they are up to date with EHR and workflow changes.</li>
<li>Ability to be a team player; flexible, friendly, congenial, and enthusiastic.</li>
<li>Align with other IT functional areas to remain apprised of project status to ensure we&rsquo;re keeping materials up to date to accommodate optimization of Epic.</li>
<li>Conversely, keep the IT group&rsquo;s technology and service managers aware of potential user issues and potholes or resolve conflicts.</li>
<li>Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to achieve a resolution.</li>
<li>Document all aspects of the training plans (scope, definition, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery. Actively participate in the team environment and enable colleagues to fulfill the department&rsquo;s operating objectives.</li>
<li>Proactively identifying opportunities to apply technologies to business processes.</li>
<li>Schedule ongoing New Hire Training classes including arranging Zoom meeting invites</li>
<li>Ensure that training facilities and/or materials are available and ready for classes.</li>
<li>Attending students in Workday (Boston Medical Center&rsquo;s LMS).</li>
<li>Provide publication or other informal notification of project level new material and programs.</li>
<li>Work with respective department to ensure all training materials are kept up to date and refreshed as needed.</li>
<li>Create User Group Newsletters (on a monthly basis) to ensure the department and clinical staff are aware of system changes.</li>
<li>Provide on-site user support during implementations, sometimes during non-business hours and days.</li>
<li>Conduct on going Thrive training for their respective department.</li>
<li>Participate in an on call customer support rotation during normal business hours and off hours.</li>
<li>Perform other duties as assigned or necessary which include but are not limited to participating in the planning, design, and implementation of training focused Governance approved quarterly projects in collaboration with the analyst team and project stakeholders.</li>
</ul><p></p><p><b>
JOB REQUIREMENTS</b></p><p></p><p><b>
EDUCATION:</b></p><p>
Bachelor&rsquo;s Degree or equivalent training experience is required.</p><p></p><p><b>
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED</b>:</p><p>
Epic Certification or Proficiency Required (within 90 day probation period or as otherwise arranged with manager).</p><p></p><p><b>
EXPERIENCE:</b></p><p>
Required:</p><p>
2 + years&rsquo; experience in either of the following:</p><ul>
<li>
Training in a classroom setting and / or distance / remote learning using Zoom</li>
<li>Business systems analysis, preferably across multiple hardware and software platforms or
</li><li>Business unit experience that includes working closely with IT in the development, implementation, and training of systems.</li>
</ul><p></p><p>
Additional experience desired:</p><ul>
<li>
Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing training tools and techniques to effect business change.</li>
<li>Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors.</li>
<li>Experience with tools to create interactive eLearning, simulation, and assessment content.</li>
<li>Experience creating lesson plans, education tools and alternative training materials for remote / distance learning.</li>
</ul><p></p><p><b>
KNOWLEDGE AND SKILLS:</b></p><ul>
<li>
Epic Certification is a plus (or obtained within 90 days of hire).</li>
<li>Knowledge of adult learning and teaching principals.</li>
<li>Strong presentation skills and ability to manage a classroom.</li>
<li>Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment.</li>
<li>Strong written communication skills, including newsletters, project and training documents.</li>
<li>Strong verbal communication and effective presentation skills, while interacting with team members, other teams in the IT department, Clinical Leads end users, and/or other departments throughout the organization.</li>
<li>Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans.</li>
<li>Ability to solve problems often spanning multiple environments in a business area.</li>
<li>Provide quality customer service and serve as an exemplary representative of Information Systems. On-going communication, feedback and follow-through with customers/peers are essential.</li>
<li>Negotiate and acquire resources as necessary to appropriately schedule training session with minimal impact to patient care.</li>
<li>Ability to be a team player; flexible, friendly, congenial, and enthusiastic.</li>
<li>Ability to multi-task.</li>
<li>Proficiency in Microsoft Office products.</li>
<li>Familiarity with Workday LMS.</li>
<li>Experience using e-Learning Modules (such as Storyline Articulate).</li>
</ul><p></p><p><b>
Compensation Range:</b></p>
$62,500.00- $91,000.00<p>
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.</p><p><b>
NOTE</b>: This range is based on Boston-area data, and is subject to modification based on geographic location.</p><p></p><p>
Equal Opportunity Employer/Disabled/Veterans</p><p>
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or &ldquo;apps&rdquo; job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.</p></div>

Epic Instructional Designer (Beaker)

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Are you passionate about innovation in Generative AI and Machine Learning? Do you have the technical skills in cloud software development to support organizational capabilities at AWS? Do you enjoy collaborating on projects, creating demos, and developing sample code that inspires customers? Join the AWS Product Marketing Demo Engineering team as a Builder Solution Architect!<br>
<br>
Key job responsibilities<br>
<ul><li>Design and implement production-quality technical demonstrations for service launches, events, sales enablement, and experiential activations across AWS services.</li><li>Develop high-quality code artifacts including demos, sample code, and starter projects.</li><li>Support responses to critical analyst evaluations such as Gartner Magic Quadrant and Forrester Wave assessments.</li><li>Contribute to demo standards and best practices, collaborating with team members to maintain bar-raising quality in project structure, coding, and testing.</li><li>Partner with field teams, GTM teams, service teams, and cross-functional stakeholders to understand use cases and develop demonstration solutions.</li><li>Share knowledge through internal forums, AWS blogs, and reference architectures; contribute to enablement materials that help teams integrate AWS solutions into customer architectures.</li></ul><br>
About the team<br>
The AWS Product Marketing Demo Engineering team is at the forefront of showcasing AWS's transformative impact on customers and industries. We create high-quality technical demonstrations that inspire, from CEO keynote demos at re:Invent to immersive experiential activations at major industry conferences and trade shows. We create production-quality demos for AWS's highest-priority and most visible product launches&mdash;spanning generative AI, agentic solutions, and critical infrastructure.<br>
<br>
As a Demo Engineering SA, you'll work on innovative projects, collaborating with team members to create showcases for new products and features. You'll apply your software development skills to tackle projects with ambiguous problem statements, moving quickly as you work with field team stakeholders to develop use cases and solutions. You should be comfortable learning new concepts and tools quickly and contributing across different levels of the technology stack.<br>
About AWS<br>
Diverse Experiences<br>
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
<br>
<br>
Why AWS?<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Inclusive Team Culture<br>
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.<br>
<br>
Mentorship &amp; Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
<br>
<br>
Work/Life Balance<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.
</div><h2 class="jobSectionHeader"><b>BASIC QUALIFICATIONS</b></h2><ul><li>8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data &amp; analytics) experience</li><li>3+ years of design, implementation, or consulting in applications and infrastructures experience</li><li>10+ years of IT development or implementation/consulting in the software or Internet industries experience</li><li>Experience with Cloud platforms (preferably AWS), database systems (SQL and NoSQL), AI tools for development productivity, contributing to open-source projects, and/or version control systems</li><li>Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>5+ years of infrastructure architecture, database architecture and networking experience</li><li>Experience working with end user or developer communities</li><li>Experience conveying complex technical concepts to both technical and business audiences</li><li>Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually<br>
USA, CA, Santa Clara - 176,600.00 - 239,000.00 USD annually<br>
USA, MA, Boston - 153,600.00 - 207,800.00 USD annually<br>
USA, NY, New York - 169,000.00 - 228,600.00 USD annually<br>
USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually<br>
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually</div><p></p>

Sr Builder Solution Architect, AWS Product Marketing Demo Engineering

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Are you a tech-savvy storyteller who can translate complex AI solutions into compelling customer value? At AWS, we're seeking a AI Product Marketing Manager who can shape the future of cloud computing.
<br>
<br>
As the world's leading cloud and AI provider with 200+ services, AWS needs strategic thinkers who can connect the dots across our vast portfolio. In this role, you'll work backwards from customer needs to influence product strategy across AI including Amazon SageMaker, and Amazon Bedrock.<br>
<br>
We're looking for a unique blend of technologist and business strategist - someone who can dive deep into technical architecture while crafting portfolio-level value propositions that resonate with customers. You'll partner with product and GTM teams to identify our ideal customers, understand their priorities and use cases, shape our portfolio of offerings to address those use cases, synthesize market intelligence, and develop messaging that helps customers understand how AWS can transform their business.<br>
<br>
If you thrive at the intersection of technology and business strategy and want to impact how organizations around the world leverage cloud computing and AI, this role is for you.
<br>
<br>
Key job responsibilities<br>
<ul><li>Partner with product management and sales teams to develop product strategies in AI</li><li>Create and own positioning and messaging that clearly articulates value propositions to customers
</li><li>Analyze and synthesize market data from multiple sources (including direct customer feedback) to identify product opportunities and shape portfolio strategy
</li><li>Lead product launch strategies and associated plans, including naming, target audience definition, and marketing vehicles
</li><li>Develop technical content including presentations, demonstrations, and reference architectures that educate customers on AWS' AI offerings in model training, model customization, MLOps, and Inference</li><li>Represent AWS as a product evangelist in executive briefings, industry events, and analyst interactions
</li><li>Drive field enablement strategies to support product launches, campaigns, and customer success</li><li>Aligns with technical and business leaders on AI use cases for their specific ideal customer profiles; defines best practice architecture and services for each use case</li></ul><br>
<br>
<br>
<br>
About the team<br>
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.<br>
<br>
Why AWS
<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Diverse Experiences
<br>
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.<br>
<br>
<br>
<br>
Work/Life Balance
<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.
<br>
<br>
Inclusive Team Culture
<br>
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.<br>
<br>
Mentorship and Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>6+ years experience working directly with customers on adoption of cloud-based products and services 6+ years working knowledge of cloud-based architectures in AI (Machine learning, Generative AI, Agentic AI) Bachelor's degree in Computer Science or similar field or equivalent experience</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>10+ years of cloud architecture and solution implementation experience</li><li>Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience</li><li>6+ years working knowledge of cloud-based architectures in one or more technical domains (ML, Generative AI, Agentic AI)</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, CA, Santa Clara - 161,900.00 - 218,600.00 USD annually<br>
USA, MA, Boston - 147,200.00 - 198,700.00 USD annually<br>
USA, NY, New York - 161,900.00 - 218,600.00 USD annually<br>
USA, WA, Seattle - 147,200.00 - 198,700.00 USD annually</div><p></p>

Sr. Product Marketing Manager - Tech, AWS AI Marketing

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