operations manager Jobs in Dubai United Arab Emirates

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it support Jobs in Dubai United Arab Emirates

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service manager Jobs in Dubai United Arab Emirates

service manager

it support manager

JA Resorts & Hotels

Candidate Profile A senior IT professional with a strong hospitality background and a passion for service excellence. The ideal candidate brings extensive hands-on experience in hotel IT support and application management, with proven success leading two specialized teams one focused on guest and end-user support &amp; infrastructure, and the other on hotel applications. The successful candidate is a confident communicator, capable of managing teams independently and collaborating effectively across multicultural environments. Experience deploying and supporting Oracle Opera Cloud and Simphony Cloud is essential, including at least one full end-to-end rollout of both platforms and integrations through APIs and interfaces. The candidate demonstrates a deep understanding of support excellence, continuous improvement, and budget-conscious operations, managing resources effectively within the AED 35,000 40,000 range. Role Overview We are seeking an experienced IT Support &amp; Application Manager to oversee IT operations at JA The Resort, leading two dedicated teams: IT Support Services and Hotel Application Management. This role ensures operational excellence, system reliability, and exceptional service quality across all hotel systems, with a strong focus on Oracle Opera Cloud and Simphony Cloud platforms. Key Responsibilities <ul>
<li>Lead and mentor two IT teams: Support &amp; Infrastructure and Applications Management.</li>
<li>Oversee daily IT operations, ensuring timely issue resolution and user satisfaction.</li>
<li>Manage the full application lifecycle, including deployment, optimization, and continuous improvement.</li>
<li>Drive end-to-end rollouts of Oracle Opera Cloud and Simphony Cloud.</li>
<li>Collaborate with hotel operations, corporate IT, and vendors to align technology with business goals.</li>
<li>Foster a culture of accountability, innovation, and service excellence.</li>
<li>Manage budgets and resources effectively within the AED 35,000 40,000 range.</li>
<li>Ensure compliance with IT governance, security, and data integrity standards.</li>
</ul> Requirements <ul>
<li>Strong background in hotel IT support and application management.</li>
<li>Proven leadership experience managing separate support and application teams.</li>
<li>Hands-on expertise with Oracle Opera Cloud and Simphony Cloud, including full deployments.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Ability to work independently and across multicultural teams.</li>
<li>Commitment to continuous improvement and operational excellence.</li>
</ul>

IT Support & Application Manager

Luxe Getaways Holiday Homes LLC

What’s the job?The Assistant IT Manager is responsible for supporting the operational IT initiatives across thedifferent business verticals in The Group Vintage including hospitality.This role ensures smooth IT operations, system reliability, data security, and compliance whiledelivering high-quality support to associates and guests. The role requires balancing corporateIT governance with hotel operational needs, ensuring technology enhances both businessproductivity and guest experience.Your day-to-dayIT Operations & Service Delivery▪ Ensure 24/7 availability of IT systems critical to hotel and office operations.▪ Supervise the IT helpdesk and technical team for timely resolution of incidents andrequests.▪ Implement best practices in incident, change, and problem management.▪ Maintain updated IT documentation (SOPs, IT Sec, escalation charts, system diagrams).▪ Manage IT ticketing system and generate performance reports for management.▪ Maintain accurate and updated Master Inventory Record for both hotel and group office.Systems & Applications Management▪ Oversee hotel-specific applications including:▪ PMS (Opera, SAAS and cloud platform solutions)▪ POS systems (Micros, Symphony, etc.)▪ Door Lock Systems, CCTV, IPTV, and PABX.▪ Ensure smooth integration between hotel and corporate applications (ERP, HR, Finance).▪ Coordinate upgrades, patch management, and licensing compliance.Network & Infrastructure▪ Manage WAN/LAN, Wi-Fi (guest and staff), firewalls, switches, and VPN access.▪ Support server infrastructure – Windows servers, AD, Exchange/365, virtualization (HyperV).▪ Monitor IT infrastructure performance and implement proactive maintenance.▪ Ensure high-speed, secure internet connectivity for group office team, hotel admin staffand guests.Cybersecurity & Compliance▪ Enforce IT security protocols, firewall rules, antivirus/endpoint policies.▪ Conduct periodic vulnerability assessments and tests.▪ Ensure compliance with data protection regulations (GDPR, PCI-DSS, local privacy laws).▪ Implement access control, backup & disaster recovery strategies.▪ Manage cybersecurity awareness training and systems application training for staff.▪ Conducting regular PCI audits and Maintain Records.Project Management▪ Assist Group Head of IT in planning and execution of IT projects across both sites (cloudmigration, system/network upgrades, Wi-Fi rollouts, CCTV modernization).▪ Coordinate with external vendors, consultants, and service providers.▪ Track project progress, budgets, and report updates to management.▪ Support group-wide digital transformation initiatives.Leadership & Staff Development▪ Supervise and mentor IT officers at both corporate and hotel sites.▪ Act as deputy to the Group head of IT during absence.▪ Coordinate cross-functional IT support between departments (Sales, HR, F&B, Finance,Front Office).▪ Foster continuous learning by supporting IT staff training and certifications.Guest & Staff Experience (Hotel-Specific)▪ Ensure reliable guest internet/Wi-Fi with premium quality standards.▪ Support guest-related IT issues (conference connectivity, IPTV, VoIP).▪ Ensure hotel staff systems (check-in/check-out, POS, booking engines) operate withoutdisruption.▪ Work closely with Front Office, Reservations, and F&B for smooth IT support.

Assistant IT Manager

BlackStone eIT

BlackStone eIT is seeking a motivated and knowledgeable IT Support Specialist to enhance our technical support team. In this role, you will provide critical IT assistance to our employees and clients, ensuring that all technology-related issues are addressed efficiently and effectively. Your contributions will play an essential role in maintaining our company's operations and supporting our commitment to excellent service delivery. Key Responsibilities <ul> <li>Assist users with troubleshooting technical problems related to hardware, software, and network systems.</li> <li>Respond to support requests via phone, email, and in-person, ensuring a prompt and professional service experience.</li> <li>Document and track support incidents and their resolutions in the ticketing system to ensure a smooth workflow.</li> <li>Install, configure, and maintain IT equipment such as PCs, printers, and mobile devices.</li> <li>Provide user training and support on various systems and applications as necessary.</li> <li>Collaborate with team members to resolve complex issues and improve support processes.</li> <li>Stay current with emerging technology trends to ensure effective support and recommendations.</li> <li>Participate in IT projects to enhance system capabilities and operations.</li> </ul>

It support

Glow Beauty On Demand

Job Details Location: UAE Location: Dubai Industry: Information Technology (IT) Function: Help Desk / Technical Support Gender: Any Candidate Nationality: Any Job Type: Full-time Core Duties * Lead the technical support team to ensure timely and accurate resolution of client issues. * Monitor servers and systems, track problems, and maintain clear communication with stakeholders. * Diagnose, troubleshoot, and resolve hardware, software, and network problems. * Apply patches and fixes for minor issues, escalating unresolved cases as needed. * Assist in planning, evaluating, and implementing new IT systems and platforms. * Maintain security, integrity, and continuity controls for business systems. * Contribute to support knowledge base by preparing IT manuals, technical notes, and guides. * Support end users via phone, email, chat, or in-person to resolve technical queries. * Install, configure, and maintain computer hardware, operating systems, applications, and networks. * Set up user accounts, passwords, and profiles, and support UAT, training, and rollouts of new applications. * Maintain accurate IT asset records and generate timely reports. * Provide 24x7 support availability for critical systems as required. Ideal Profile * Bachelor s degree in Computer Engineering, Computer Science, or Information Technology. * ITIL certification required; CCNP or CCIE certification preferred. * 5 6 years experience in IT infrastructure support, service desk, or critical operations, preferably in aviation. * Strong skills in implementing and monitoring infrastructure projects. * Experience with Java, J2EE, Oracle database, Spring, Hibernate, Struts 2, Jquery, Javascript, Jboss, and Tomcat. * Broad IT knowledge across heterogeneous technology environments. * Skilled in analyzing data, problem-solving, and recommending effective solutions. * Strong interpersonal, negotiation, and decision-making abilities. * Ability to manage both internally and externally hosted technology platforms. * Willingness to travel occasionally for training or project implementations.

IT Support Engineer

HSJB BUSINESS CONSULTING

Roles and Responsibilities:<ul><li>SM ( Support Managers) will be the ones interacting with the clients on a one-to-</li><li>one basis after the prospects are onboarded as clients.</li><li>The conversion from prospects to clients happen after an awareness session that the</li><li>company o&#64256;ers to a specific number of prospects, pooled in through lead generation.</li><li>SM&rsquo;s first objective is to make this conversion happen.</li><li>Clients will either chose to learn further or opt to open an account and start</li><li>trading. The SMs will have targets in both account opening and course enrolment.</li><li>Once clients are onboarded as traders, it is the SM&rsquo;s responsibility to hand-hold them in</li><li>the trading journey. (For this too the SMs will have funding targets</li><li>and attached incentives)</li><li>Assist management in decision-making through financial data and reports.</li><li>Maintain proper filing and documentation of all financial records for audit purposes.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Forex Support Manager

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>The Compliance Monitoring - Engineering section ensures Emirates Engineering meets all technical standards through a rigorous Audit Program. We provide independent assessments of airworthiness management, training, manufacturing, maintenance, and engineering activities, ensuring compliance with applicable regulations.
The department proactively establishes and implements audit programs to monitor all technical aspects, identifying potential issues and ensuring adherence to regulatory requirements. Our focus is on maintaining effective documentation and implementation of quality management systems to uphold corporate commitments to regulations, safety policies, and quality standards.
As a Standardisation Manager in Engineering, you will drive the quality, consistency, and integrity of audits across compliance monitoring. Conduct independent spot checks and enforce compliance within regulatory and internal requirements. Act as the focal point for initiating enforcement actions, aligning audit activities with regulatory requirements and changes, operational standards/objectives, whilst driving continuous improvement and risk-based auditing strategies.
In this role, you will:
<ul><li>Perform meta-audits ('audits of audits') to verify audit depth, objectivity, and quality. Ensure that audit findings are substantiated, risk-ranked, and that root cause analysis and corrective actions are properly validated.
</li><li>Implement consistent audit methodologies within respective function, audit report formats, and evaluation criteria and identify and address process gaps, and opportunities for standardisation or enhancement.
</li><li>Prepare reports on the effectiveness of compliance audits within the area of expertise, surveillance findings, and enforcement actions. Escalate significant systemic gaps, non-compliance issues within the allocated remit, or ineffective corrective action implementation, identify systemic risks and propose mitigations or procedural updates.
</li><li>In collaboration with Manager Quality Assurance and Standardisation identify risk-based surveillance opportunities and targeted audits and spot checks accordingly. Identify emerging risks, recurring non-conformities, and areas requiring systemic improvement.
</li><li>When directed lead or support investigations into serious non-conformities, repeated procedural violations, or quality escapes.
</li><li>Monitor and ensure all auditing practices are aligned with local regulations, company policy and ensure reaming up to date of regulatory updates and requirements.
</li><li>Engage with Compliance Section Heads, business stakeholders to ensure collaborative resolution of issues and continuous improvement of audit outcomes.
</li>Provide mentoring and technical guidance to compliance auditors and maintain auditor calibration across the team, manage the training of new auditors, provide coaching and technical guidance to engineering auditors as needed. 
<li>
</li></ul> 
Aircraft Engineering
<ul><li>Investigate violations or breaches in engineering practices. Recommend or initiate enforcement actions such as warning letters, suspension, or revocation of authorisations and coordinate with internal stakeholders as required.
</li><li>Review with Business Improvement Controller, the approved and published engineering training materials, expositions and procedures and assess changes have been implemented through the Management of Change (MoC) process to ensure continued compliance.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
<ul><li>Bachelor's Degree or Honours (12+3)
</li><li>8+ years of aviation experience including at least 3 years in engineering audit preferably under IOSA, surveillance, or quality / compliance oversight.
</li><li>Previous experience as certifying staff or in maintenance supervision is an advantage.
</li><li>IOSA Audit certification is preferred.
</li>Holder or former holder of an Aircraft Maintenance Licence. 
<li>
</li></ul> 
Knowledge and Skills:
<ul><li>Working knowledge of auditing techniques and quality management systems (e.g. ISO 9001).
</li><li>Ability to analyse audit reports, identify patterns, and recommend data-driven improvements.
</li><li>Excellent communication, collaboration, and report writing skills.
</li><li>Proficiency in using audit management tools and data analytics platforms (e.g. Q-Pulse, IQSMS, etc.).
</li><li>Skilled in audit planning, execution, and root cause analysis.
</li><li>Proficient in investigation techniques and enforcement protocols.
</li><li>Capable of handling sensitive enforcement matters with professionalism and discretion.
</li><li>Deep knowledge of GCAA CAR 145, CAR M, CAR 21, and CAR 66.
</li>Strong understanding of Expositions structure, engineering procedures, and authorisation systems. 
<li>
</li></ul><h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Standardisation Manager

Majid Al Futtaim

JOB TITLE Senior Manager - Group IT Controls | Holding | Finance ROLE SUMMARY Group IT Controls Sr. Manager will be responsible for developing, implementing, and monitoring IT general controls (ITGCs) and application controls across the holding company and its six operating companies (Opcos). This role will ensure that IT systems and data are secure, compliant, and effectively support internal control and risk management frameworks. ROLE PROFILE <ul> <li>Ensure design and maintenance of a robust IT control framework, covering ITGCs, application controls, and change management processes across all group entities.</li> <li>Identify and review IT-related risks and control gaps in systems, networks, infrastructure, and applications. Recommend and implement appropriate mitigating controls</li> <li>Support internal and external audits by coordinating IT control testing and documentation. Ensure timely resolution of IT audit findings and compliance with regulatory and industry requirements (e.g., SOX, GDPR, local data laws).</li> <li>Work closely with Group IT and business stakeholders to integrate IT controls into key systems, including ERP, financial applications, and operational technology</li> <li>Oversee controls around user access, segregation of duties (SoD), and system changes to protect data integrity and system availability</li> <li>Support the implementation and monitoring of GRC tools or automation solutions to enhance visibility and tracking of IT controls.</li> <li>Track and report on control performance, highlighting key risks, issues, and deviations</li> </ul> REQUIREMENTS <ul> <li>Bachelor's degree in Information Systems, Computer Science, Accounting Information Systems, or related field</li> <li>Minimum 8 years of experience in IT audit, IT risk management, or IT controls, with at least 3-4 years in a lead or management role</li> <li>Strong understanding of ITGCs, application controls, and frameworks</li> <li>Familiarity with ERP systems (e.g., SAP, Oracle Fusion, Microsoft Dynamics) and cloud-based platforms</li> <li>Demonstrated ability to lead cross-functional teams, manage complex projects, and drive organizational change</li> <li>Professional certifications preferred: CISA, CISM, CISSP, or equivalent</li></ul>

Senior Manager - Group IT Controls

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