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it support manager

Chiltanpure

We are looking for a competent IT Manager responsible for managing and maintaining the company&rsquo;s IT systems, infrastructure, and technical support operations. This role is purely hands-on IT, with no supervisory or people-management responsibilities.Key Responsibilities<ul><li>Manage and maintain company IT systems, networks, and hardware</li><li>Install, configure, and troubleshoot software, hardware, and networking issues</li><li>Ensure system security, data backups, and access control</li><li>Manage ERP, POS, email systems, and internal software</li><li>Provide technical support to all departments as required</li><li>Maintain and update IT assets inventory (laptops, desktops, printers, etc.)</li><li>Coordinate with vendors for repairs, licenses, and system support when needed</li><li>Ensure smooth day-to-day IT operations with minimum downtime</li><li>Document IT issues, solutions, and system configurations</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li><li>Minimum 3&ndash;5 years of hands-on IT experience</li><li>Strong knowledge of hardware, software, networking, and cybersecurity</li><li>Experience with ERP systems and databases is an advantage</li><li>Strong problem-solving and troubleshooting skills</li><li>Ability to work independently and handle multiple technical tasks</li></ul>Skills Required<ul><li>Network &amp; system troubleshooting</li><li>Hardware &amp; software management</li><li>IT security &amp; data protection</li><li>Technical documentation</li><li>Strong communication skills</li></ul>Job Type: Full-timePay: Rs60,000.00 per monthExperience:<ul><li>it: 1 year (Preferred)</li></ul>Work Location: In person

it Manager

Software Finder Careers

<div>
 
 About The Role
 
 
 
 Software Finder is seeking an experienced and self-driven
 
 IT Manager
 
 to oversee and manage the company&rsquo;s IT infrastructure, systems, and support operations. The ideal candidate will be a hands-on leader capable of working independently, taking ownership of IT-related projects, and proactively identifying and implementing tech-driven solutions that improve business operations.
 
 
 
 Key Responsibilities
 
 
 
 
 IT Infrastructure &amp; Systems Management:
 
 
 
 <ul>
 <li>
 Oversee the maintenance, upgrades, and performance of all IT systems including hardware, networks, servers, and software.
 </li>
 <li>
 Manage and optimize cloud-based services and local network environments.
 </li>
 <li>
 Ensure data integrity, backup, and disaster recovery planning.
 
 
 </li>
 </ul>
 
 User Support &amp; Issue Resolution
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for all IT support needs.
 </li>
 <li>
 Troubleshoot hardware, software, and network issues for on-site and remote employees.
 </li>
 <li>
 Train staff on best practices and new tools as needed.
 
 
 </li>
 </ul>
 
 Security &amp; Compliance
 
 
 
 <ul>
 <li>
 Implement and maintain IT security policies and protocols.
 </li>
 <li>
 Ensure compliance with internal policies and applicable industry standards.
 </li>
 <li>
 Regularly assess risks and ensure proactive mitigation measures.
 
 
 </li>
 </ul>
 
 Technology Initiatives &amp; Projects
 
 
 
 <ul>
 <li>
 Take initiative on IT-related improvements, automation opportunities, and new tools deployment.
 </li>
 <li>
 Evaluate and implement new technologies aligned with business needs.
 </li>
 <li>
 Manage relationships with external vendors and service providers.
 
 
 </li>
 </ul>
 
 Asset Management &amp; Procurement
 
 
 
 <ul>
 <li>
 Maintain accurate inventory of hardware and software assets.
 </li>
 <li>
 Lead the procurement process for IT tools, systems, and equipment.
 </li>
 <li>
 Manage software licenses, subscriptions, and renewals.
 
 
 </li>
 </ul>
 
 Required Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 Minimum 5&ndash;6 years of experience in IT management or a similar role.
 </li>
 <li>
 Strong troubleshooting skills across hardware, software, and network issues.
 </li>
 <li>
 Proven experience in managing IT projects independently.
 </li>
 <li>
 Hands-on experience with cloud systems (e.g., AWS, Google Workspace), firewalls, VPNs, and enterprise tools.
 </li>
 <li>
 Excellent organizational and communication skills.
 </li>
 <li>
 Strong sense of ownership and ability to work proactively with minimal supervision.
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Certifications like CompTIA, CCNA/CCNP, or Microsoft Certified Systems Administrator (MCSA).
 </li>
 <li>
 Prior experience working in a fast-paced tech or SaaS environment.
 
 
 </li>
 </ul>
 
 Software Finder
 
 is a leading B2B SaaS marketplace that helps businesses discover, compare, and select the right software solutions. Our platform connects companies with tailored software options based on their unique needs, supported by verified reviews and expert insights.
 
 
 With a growing portfolio of software categories and a global user base, Software Finder is committed to simplifying the software selection process and empowering businesses to make informed decisions.
 
 
 Our team is driven by a shared mission to innovate, collaborate, and deliver value to our users. As we continue to grow, we are always looking for talented individuals who are passionate about technology, customer success, and making an impact.
</div>

IT Manager

ibex

<div>
 The Technical Account Manager (TAM) is the primary technical point of contact between Ibex and the client, ensuring stable and efficient contact center technology operations. This role manages technical onboarding, service delivery, escalations, and SLA performance while coordinating closely with Operations, IT, and Infrastructure teams to drive issue resolution and continuous improvement.
 
 
 <ul>
 <li>
 Serve as the primary technical liaison between Ibex and the client.
 </li>
 <li>
 Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
 </li>
 <li>
 Builds strong technical relationships with clients and translates client requirements into technical tasks for internal teams.
 </li>
 <li>
 Handles technical escalations, drives issue resolution, and coordinates RCAs with internal teams.
 </li>
 <li>
 Documents client requirements, workflows, risks, and technical profiles clearly.
 </li>
 <li>
 Monitor service delivery, analytics, and SLAs.
 </li>
 <li>
 Identifies risks early and prevents issues through proactive monitoring
 </li>
 <li>
 Maintains accurate documentation, client technical profiles, and playbooks
 </li>
 <li>
 Coordinate improvement initiatives, feature adoption, platform improvement and Stability initiatives with Operations and IT Infrastructure.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Strong understanding of IT infrastructure, networks, and system performance.
 </li>
 <li>
 Ability to translate technical concepts for non-technical stakeholders.
 </li>
 <li>
 Customer-focused mindset with a commitment to client stability and satisfaction.
 </li>
 <li>
 Critical thinker with the ability to anticipate risks and prevent issues.
 </li>
 <li>
 Excellent communication, client-handling, and escalation-management skills.
 </li>
 <li>
 Strong analytical and troubleshooting skills.
 </li>
 <li>
 Attention to detail in documentation, RCAs, and configurations
 </li>
 <li>
 Resilient under pressure, especially during incidents or outages
 </li>
 <li>
 Experience working with SLAs, reporting, and performance monitoring tools.
 </li>
 <li>
 Ability to coordinate between cross-functional teams (Ops, IT, Infra).
 
 </li>
 </ul>
 </ul>
 The TAM will consolidate IT updates, manage communication with the client, and ensure follow-through across teams
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Information Technology, Engineering, or related field.
 </li>
 <li>
 3&ndash;5+ years of experience in IT support, technical operations, or technical account management or similar roles.
 </li>
 <li>
 Experience working in BPO, contact center, SaaS, or enterprise IT environments preferred.
 </li>
 <li>
 Familiarity with SLAs, operational workflows, and incident management processes.
 </li>
 </ul>
</div>

Assistant Manager, (Technical Account Management TAM)

<div>
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 The Technical Account Manager (TAM) is the primary technical point of contact between Ibex and the client, ensuring stable and efficient contact center technology operations. This role manages technical onboarding, service delivery, escalations, and SLA performance while coordinating closely with Operations, IT, and Infrastructure teams to drive issue resolution and continuous improvement.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Serve as the primary technical liaison between Ibex and the client.
 </li>
 <li>
 Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
 </li>
 <li>
 Build strong technical relationships with clients and translate client requirements into technical tasks for internal teams.
 </li>
 <li>
 Handle technical escalations, drive issue resolution, and coordinate RCAs with internal teams.
 </li>
 <li>
 Document client requirements, workflows, risks, and technical profiles clearly.
 </li>
 <li>
 Monitor service delivery, analytics, and SLAs.
 </li>
 <li>
 Identify risks early and prevent issues through proactive monitoring.
 </li>
 <li>
 Maintain accurate documentation, client technical profiles, and playbooks.
 </li>
 <li>
 Coordinate improvement initiatives, feature adoption, platform improvement, and stability initiatives with Operations and IT Infrastructure.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Information Technology, Engineering, or related field.
 </li>
 <li>
 3&ndash;5+ years of experience in IT support, technical operations, or technical account management or similar roles.
 </li>
 <li>
 Experience working in BPO, contact center, SaaS, or enterprise IT environments preferred.
 </li>
 <li>
 Familiarity with SLAs, operational workflows, and incident management processes.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Strong understanding of IT infrastructure, networks, and system performance.
 </li>
 <li>
 Ability to translate technical concepts for non-technical stakeholders.
 </li>
 <li>
 Customer-focused mindset with a commitment to client stability and satisfaction.
 </li>
 <li>
 Critical thinker with the ability to anticipate risks and prevent issues.
 </li>
 <li>
 Excellent communication, client-handling, and escalation-management skills.
 </li>
 <li>
 Strong analytical and troubleshooting skills.
 </li>
 <li>
 Attention to detail in documentation, RCAs, and configurations.
 </li>
 <li>
 Resilient under pressure, especially during incidents or outages.
 </li>
 <li>
 Experience working with SLAs, reporting, and performance monitoring tools.
 </li>
 <li>
 Ability to coordinate between cross-functional teams (Ops, IT, Infra).
 </li>
 </ul>
 
 
 
 
 
 
 The TAM will consolidate IT updates, manage communication with the client, and ensure follow-through across teams.
 
 
 
</div>

Assistant Manager - Technical Account Management (TAM)

Wimmits Pharmaceuticals

ey Responsibilities:<ul><li>Manage and maintain IT infrastructure, systems, and networks</li><li>Ensure smooth operation of hardware and software</li><li>Handle troubleshooting, system updates, and data backups</li><li>Maintain IT security and compliance standards</li><li>Support management and supervise IT staff</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in IT / Computer Science or related field</li><li>3&ndash;5 years of relevant IT experience</li><li>Strong knowledge of networking, systems, and IT support</li><li>Good leadership and problem-solving skills</li><li>Strong communication skills</li></ul>Job Type: Full-timeWork Location: In person

IT Assistant Manager

DURA POLYMER INDUSTRIES

Position Title: Assistant Manager &ndash; SAP Business One (SAP B1)Department: IT / ERPReports To: Manager &ndash; SAP / IT ManagerLocation: LahorePosition Overview:The Assistant Manager SAP B1 is responsible for overseeing and supporting the implementation, maintenance, customization, and optimization of the SAP Business One (SAP B1) ERP system. The role ensures smooth business operations by providing technical and functional expertise across various modules.Key Responsibilities:1. SAP B1 System Management<ul><li>Manage day-to-day SAP B1 operations.</li><li>Monitor system functionality and troubleshoot issues.</li><li>Ensure smooth integration with other systems/tools.</li></ul>2. Implementation &amp; Support<ul><li>Assist in SAP B1 implementation, upgrades, and enhancements.</li><li>Provide user support across modules such as Finance, Inventory, Sales, Purchase, Production, and HR.</li><li>Handle configuration, testing, and deployment of new features.</li></ul>3. Customization &amp; Development<ul><li>Work with SDK, queries, forms, and add-ons as required.</li><li>Coordinate with external SAP partners for specialized development.</li><li>Customize reports using Crystal Reports or other reporting tools.</li></ul>4. Data Management<ul><li>Ensure accuracy and integrity of master data.</li><li>Perform data migration, backup, and database maintenance (HANA/SQL).</li></ul>5. Training &amp; Documentation<ul><li>Conduct training sessions for end-users.</li><li>Prepare user manuals, SOPs, and process documentation.</li></ul>6. Business Process Improvement<ul><li>Analyze business requirements and propose SAP-based solutions.</li><li>Assist departments in improving workflow efficiency.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Business, or related field.</li><li>2&ndash;5 years of experience with SAP B1.</li><li>Strong knowledge of SAP B1 modules (Finance, Inventory, Sales, Purchase, Production, etc.).</li><li>Experience with SQL queries, stored procedures, and SAP B1 SDK.</li><li>Knowledge of Crystal Reports.</li><li>Good analytical, troubleshooting, and communication skills.</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager SAP

Jerrax

We are looking for a dedicated and organized Female Project Manager with basic knowledge of the IT industry. The ideal candidate will manage day-to-day project activities, communicate with clients, and support the team to ensure smooth and timely project delivery.Key Responsibilities:<ul><li>Manage daily project tasks and ensure deadlines are met.</li><li>Coordinate with developers, designers, and other team members.</li><li>Communicate with clients to understand requirements and share project updates.</li><li>Arrange meetings, follow-ups, and keep project documentation updated.</li><li>Track project progress and report any issues or delays.</li><li>Ensure project work meets basic quality standards.</li><li>Support the team in organizing tasks and maintaining workflow.</li></ul>Requirements:<ul><li>2 years of experience in project management or coordination (IT preferred).</li><li>Basic understanding of the IT industry and software development process.</li><li>Good communication skills (verbal and written).</li><li>Strong organizational and multitasking abilities.</li><li>Familiarity with project management tools (Trello, Jira, Asana, ClickUp, etc.).</li><li>Ability to work well with teams and handle multiple projects.</li></ul>Job Type: Full-timeWork Location: In person

Project Manager ( Female )

Explore 1616+ It support manager in Lahore this January. Find roles across top companies and apply now to boost your career.