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Kasrawy Group Careers

<div>
 Position: IT Specialist
 
 
 Job Description:
 
 
 We are seeking an experienced IT Specialist to join our growing team. The ideal candidate will have a strong background in IT support and troubleshooting, as well as experience with network administration and security. The IT Specialist will be responsible for maintaining our company's IT infrastructure, providing technical support to employees, and implementing new technology solutions to improve our business operations.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Troubleshoot and resolve hardware, software, and network issues for employees
 </li>
 <li>
 Install and configure new hardware and software as needed
 </li>
 <li>
 Monitor and maintain the company's network and servers
 </li>
 <li>
 Ensure network security and implement necessary updates and patches
 </li>
 <li>
 Provide technical support and training to employees on company systems and software
 </li>
 <li>
 Manage and maintain inventory of IT equipment and supplies
 </li>
 <li>
 Collaborate with other departments to identify and implement new technology solutions to improve business processes
 </li>
 <li>
 Stay up-to-date with the latest technology trends and make recommendations for improvements to the company's IT infrastructure
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 Minimum of 3 years experience in IT support and network administration
 </li>
 <li>
 Knowledge of network security and data protection
 </li>
 <li>
 Experience with Microsoft Office, Windows operating systems, and network protocols
 </li>
 <li>
 Excellent problem-solving and troubleshooting skills
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to work independently and in a team environment
 </li>
 <li>
 Proven ability to learn new technologies quickly and adapt to changing environments
 
 </li>
 </ul>
</div>

IT Specialist

EOS IT Solutions

<div>
 
 Our Company
 
 
 
 At EOS, we are committed to delivering innovative solutions that empower businesses and individuals to thrive. Our culture is built on collaboration, integrity, and continuous improvement, ensuring we provide exceptional service and create meaningful impact.
 
 
 
 Role Summary
 
 
 
 The
 
 Desktop Support Associate
 
 plays a key role in ensuring the smooth deployment, maintenance, and recovery of IT equipment across the organisation. This role provides hands-on support for hardware, assists with equipment lifecycle activities, and contributes to overall inventory and logistics operations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Fulfil materials and equipment requests efficiently and accurately
 </li>
 <li>
 Deploy desk setups and monitor configurations
 </li>
 <li>
 Provide desk-side support and manage quick-fix solutions
 </li>
 <li>
 Collect IT equipment for terminations, upgrades, or decommissions
 </li>
 <li>
 Assist with internal desk moves and hardware relocations
 </li>
 <li>
 Provide troubleshooting and Tier 1 support where appropriate
 </li>
 <li>
 Maintain and restock IT cabinets and vending machines
 </li>
 <li>
 Perform Level 1 vending machine maintenance (training provided)
 </li>
 <li>
 Conduct vending machine planogram changes, relocations, and decommissions
 </li>
 <li>
 Proactively manage inventory within deployment scope
 </li>
 <li>
 Track all hardware using internal data systems to ensure traceability
 </li>
 <li>
 Manage e-waste logistics and support donation requests
 </li>
 <li>
 Receive inbound hardware and conduct physical inventory counts
 </li>
 <li>
 Support shipments and coordinate outbound logistics as needed
 </li>
 <li>
 Work closely with regional inventory teams to align operational efforts
 </li>
 <li>
 Participate in cycle counting and contribute to overall stock accuracy
 </li>
 <li>
 Complete special projects as assigned by site leadership
 
 
 
 </li>
 </ul>
 
 Minimum Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Associate degree in IT, Computer Science, or related field (or equivalent experience)
 </li>
 <li>
 1+ years of experience in IT support, help desk, or desktop support
 </li>
 <li>
 English proficiency is essential for internal stakeholder communication
 </li>
 <li>
 Proficiency in Microsoft Office, particularly Excel and Outlook
 </li>
 <li>
 Strong communication skills, both verbal and written
 </li>
 <li>
 Excellent time management and prioritisation skills
 </li>
 <li>
 Detail-oriented with strong organisational abilities
 </li>
 <li>
 Ability to work effectively both independently and as part of a team
 </li>
 <li>
 Professionalism and a strong customer service mindset
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Experience in logistics, warehousing, manufacturing, or similar environments
 </li>
 <li>
 Familiarity with inventory tracking systems or asset management tools
 
 
 
 </li>
 </ul>
 
 Belonging at EOS
 
 
 
 We believe diversity and inclusion are essential to our success. We welcome individuals from all backgrounds and strive to create an environment where everyone feels respected, valued, and empowered to contribute their unique perspectives.
 
 
 #IND
 
 
</div>

Desktop Support Associate

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 About the Role:
 
 
 
 We are looking to hire a skilled IT support engineer to assist our bosta employees with all IT related technical support issues. As an IT support engineer, you will determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong relationships. You also be required to install, configure, test and maintain operating systems, Network, application software and system management tools
 
 
 
 Job Code: 2024TECH-432
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 </li>
 <li>
 Repair and replace equipment as necessary
 </li>
 <li>
 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
 </li>
 <li>
 Coordinates and supports end-user issues remotely and on-site
 </li>
 <li>
 Provides 1st level support on the cloud-based and on-premise IT infrastructure
 </li>
 <li>
 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team
 </li>
 <li>
 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
 <li>
 Troubleshooting skills and problem-solving
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good understanding of computer systems and other tech products in the market
 </li>
 <li>
 Experience with ticketing and asset management systems
 </li>
 <li>
 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Hassan Allam Holding

<div>
 
 
 Purpose:
 
 
 
 Supports all day-to-day operations related to IT and provide technical assistance for incoming queries for all internal stakeholders including the infrastructure of upkeep, issues related to computer systems configuration, staff training, software license management, and hardware.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 
 <ul>
 <li>
 Ensures the IT policies &amp; procedures are properly implemented as per HAPs standards while escalating to direct report in the case of any violation or challenges.
 </li>
 <li>
 Supports software upgrades, user training, software license management, procurement, data management and observing adherence to business process and compliance requirements.
 </li>
 <li>
 Provides technical maintenance of IT infrastructure in the head office and showrooms in collaboration with the IT coordinator while ensuring the overall of the day-to-day IT operations pertaining to; software upgrades, user training, software license management, procurement, data management and observing adherence to business process and compliance requirements while improving infrastructure cost, performances, and end user satisfaction.
 </li>
 <li>
 Maintains the management of the systems and personnel that are at the core of the organization from designs, installment, support, maintenance to ensure all assets are maximized in value while conducting the proper training for all employees in the usage of new software when applicable.
 </li>
 <li>
 Installs new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, and storage in accordance with standards and project/operational requirements.
 </li>
 <li>
 Performs evaluations, testing, debugging and implementation of application programs in collaboration with the IT application team to support HAPs infrastructure business process and operations. IT &amp; DT Systems Engineer Supervisor.
 </li>
 <li>
 Facilitates all on-boarding of new hires to HAP to train them on the utilizing the developed IT kit with relevant user technology, including the set-up of their account and policy review while ensuring off-boarding of all employees are properly updated to the system.
 </li>
 <li>
 Develops tooling and processes to facilitate end-user asset management, provisioning and tracking to ensure asset are maximized and end-user satisfaction.
 </li>
 <li>
 Is fully responsible&mdash;not only for supervising all company hardware assets (laptops, desktops, mice, accessories, etc.)&mdash;but also for ensuring proper asset management, including tracking, control, allocation, maintenance, and accountability across the company.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer engineering
 </li>
 <li>
 Minimum of 5-6 years of experience as System Administrator Proficient in installing, configuring, and maintaining IT systems and equipment.
 </li>
 </ul>
</div>

IT Operations Team Leader

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 
 Job Purpose:
 
 
 
 <ul>
 <li>
 To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolution.
 </li>
 <li>
 To be responsible for the management of both proactive and reactive cases ensuring a professional and consistent delivery of quality services to our customers.
 
 
 </li>
 </ul>
 
 Key Tasks and Responsibilities:
 
 
 
 <ul>
 <li>
 To provide a professional first point of contact for the customer
 </li>
 <li>
 To accurately log all incidents/inquiries in a timely and effective manner
 </li>
 <li>
 Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible
 </li>
 <li>
 Provide continual updates to the customer and use internal escalation process when necessary in order to meet contractual and performance objectives
 </li>
 <li>
 To coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLA definitions.
 </li>
 <li>
 To resolve by himself/herself most of the incidents on all IT Services supported by the team
 </li>
 <li>
 Document all troubleshooting and case management actions via the ticketing systems
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 Skills and Qualifications:
 
 
 
 <ul>
 <li>
 Basic knowledge in computer networks (CCNA is a plus)
 </li>
 <li>
 English fluency (French is a plus)
 </li>
 <li>
 Strong interpersonal and communication skills
 </li>
 <li>
 Strong customer handling skills.
 </li>
 <li>
 Ability to adapt to changes and acquire new skillsets to meet business demands
 </li>
 <li>
 Preferred to have knowledge in any of the following technologies: firewalls, proxies, load balancers, Intrusion prevention &amp; detection system, active directory.
 </li>
 <li>
 Enjoys troubleshooting complex issues
 </li>
 <li>
 Critical Thinking Skills
 </li>
 <li>
 Hands-on experience in any of the following vendors: FortiGate, Check Point, Palo Alto, Zscaler, Netskope, F5 BIG IP
 </li>
 <li>
 Strong experience with network fundamentals (DNS, DHCP, LAYER2/3 switching, routing)
 </li>
 <li>
 Hands-on experience in troubleshooting on routers, switches, etc.
 </li>
 <li>
 Any of the following certifications is a plus:
 </li>
 <li>
 Fortinet Certified Professional (FCP) in Network Security
 </li>
 <li>
 Zscaler Digital Transformation Administrator
 </li>
 <li>
 Palo Alto Networks Certified Network Security Administrator (PCNSA) or Palo Alto Networks Certified Network Security Engineer (PCNSE)
 </li>
 <li>
 Netskope Certified Cloud Associate (NCCA) or Netskope Certified Cloud Security Administrator (NCCSA)
 
 
 </li>
 </ul>
 
 Educational background:
 
 
 
 <ul>
 <li>
 B.Sc. Engineering, Telecommunications or Computer Science
 
 
 </li>
 </ul>
 
 Professional Experience:
 
 
 
 0-2 years of experience in the IT field.
 
 
 You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

L1 Network Security Engineer

ZainTECH

<div>
 The L1 Support Engineer is responsible for providing first-line technical support to customers and internal users by diagnosing and resolving basic technical issues related to networking, operating systems, applications, and cloud environments. The role serves as the initial point of contact for technical incidents and service requests, ensuring prompt resolution or escalation in line with defined service levels.
 
 
 Working within a structured support environment, the engineer collaborates closely with Level 2 and Level 3 teams to escalate complex issues while maintaining accurate documentation and ensuring a high standard of customer service. The role also contributes to maintaining system stability, improving knowledge sharing, and supporting continuous service improvement.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide first-level technical support to customers through various channels, including phone, email, and ticketing system
 </li>
 <li>
 Diagnose and troubleshoot technical issues related to networking, Windows OS, mail clients, and applications
 </li>
 <li>
 Understand and handle basic networking concepts such as DNS, DHCP, Gateway, and VPN
 </li>
 <li>
 Utilize knowledge of subnetting to analyze and resolve network-related issues
 </li>
 <li>
 Demonstrate proficiency in domain concepts and Active Directory terminologies to support user accounts and access management
 </li>
 <li>
 Install, configure, and manage applications, ensuring seamless user experience
 </li>
 <li>
 Possess a basic understanding of cloud computing and familiarity with underlying physical infrastructure (cloud vs. on-premise computing)
 </li>
 <li>
 Utilize knowledge in VMware solutions, including vSphere and vCenter, to address customer queries effectively
 </li>
 <li>
 Display leadership skills in handling technically challenging customer situations, resolving issues efficiently and effectively
 </li>
 <li>
 Communicate clearly and professionally, both verbally and in written English, to interact with customers and gather relevant information
 </li>
 <li>
 Showcase excellent troubleshooting skills to identify root causes and provide timely solutions
 </li>
 <li>
 Collaborate with other teams, including L2/L3 support and development, to escalate and resolve complex issues
 </li>
 <li>
 Apply logical and critical thinking to analyze problems and propose innovative solutions
 </li>
 <li>
 Demonstrate a passion for technology and customer support, staying updated with the latest industry trends and best practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
 </li>
 <li>
 Proven experience in providing technical support and troubleshooting for networking, Windows OS, and applications
 </li>
 <li>
 Familiarity with basic cloud computing concepts and virtualization technologies (VMware)
 </li>
 <li>
 Strong leadership, communication, and interpersonal skills
 </li>
 <li>
 Ability to work under pressure, prioritize tasks, and meet deadlines
 </li>
 </ul>
</div>

L1 Support Engineer

<div>
 
 
 We're looking for Senior Systems Engineer / IT Infrastructure Engineer
 
 
 
 
 Company:
 
 Teleperformance
 
 
 
 Location:
 
 On-site &ndash; TP Egypt (Kattameya)
 
 
 
 Shift:
 
 9-Hour Shift (Including breaks)
 
 
 
 Work Week:
 
 5 Days / Rotational On-Call Support
 
 
 
 Department:
 
 IT Infrastructure &amp; Operations
 
 
 
 Reports To:
 
 IT Portfolio Manager
 
 
 
 
 
 
 Role Overview
 
 
 
 As a
 
 Senior Systems Engineer
 
 , you will be the final tier of technical expertise. You are responsible for the design, implementation, and optimization of complex IT infrastructure. You will act as a last-level specialist, ensuring stable, secure, and standardized IT services across the enterprise.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Infrastructure Design &amp; Ops:
 
 Manage the lifecycle of specialized IT topics including Virtualization (VMware, Proxmox), Terminal Servers, Linux/Windows environments, and Backup/Recovery (Veeam).
 </li>
 <li>
 
 Security &amp; Monitoring:
 
 Oversee antivirus/endpoint protection, secure file transfer (SFT), and comprehensive monitoring solutions.
 </li>
 <li>
 
 Expert Support:
 
 Independently handle incidents, problems, and escalations up to last-level support.
 </li>
 <li>
 
 Project Coordination:
 
 Lead technical designs for IT projects and coordinate deliverables with external service providers and internal teams.
 </li>
 <li>
 
 Automation:
 
 Design and implement automation solutions (scripting) and maintain high-quality technical documentation.
 </li>
 <li>
 
 ITSM Roles:
 
 Act as Incident, Problem, or Change Manager while adhering to strict ISMS and confidentiality policies.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science or IT.
 </li>
 <li>
 
 Experience:
 
 Minimum
 
 5 years
 
 of hands-on systems engineering in enterprise environments.
 </li>
 <li>
 
 Technical Skills:
 
 Expert knowledge of VMware, Proxmox, and Veeam.
 </li>
 <li>
 
 Certifications:
 
 ITILv4 Foundation.
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency:
 
 
 <ul>
 <li>
 
 English:
 
 Minimum
 
 B1 Level
 
 (Fluent).
 </li>
 <li>
 
 Personal Attributes:
 
 Strong analytical skills, resilience, and a team-oriented mindset for an international environment.
 </li>
 </ul>
 
 
 
 
 
 How to Apply
 
 
 
 If you meet the technical and language requirements, please send your updated CV to:
 
 mahiiemuhammed@gmail.com
 
 
 
 
 Please use the subject line:
 
 
 
 Application: Senior Systems Engineer.
 
 
 
 
 
</div>

System Engineer

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759 it support specialist jobs In Cairo

IT Specialist

Desktop Support Associate

IT Specialist

IT Operations Team Leader

L1 Network Security Engineer

L1 Support Engineer

System Engineer