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associate customer service specialist

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customer success specialist

customer support specialist Jobs in Cairo

customer support specialist

it support specialist

Decima International

<div>
 Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula:
 
 
 Approach each client engagement as a
 
 partnership
 
 , create an environment that attracts the
 
 most talented professionals
 
 and allows them to flourish, and regulate
 
 growth
 
 to maintain
 
 excellence
 
 in our service standards.
 
 
 
 Decima International
 
 is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula:
 
 
 Approach each client engagement as a partnership, create an environment that attracts the most talented professionals and allows them to flourish, and regulate growth to maintain excellence in our service standards.
 
 
 We are looking for a driven and capable
 
 IT Specialist
 
 to support us in maintaining and optimizing our technology infrastructure, ensuring seamless operations, and enabling our teams to perform at their best.
 
 
 You will play an integral role in managing and securing company systems, providing technical support, maintaining IT infrastructure, and ensuring compliance with cybersecurity standards and best practices.
 
 
 We are looking to bring in dedicated individuals with a passion for technology and a talent for multitasking in a fast-paced environment. We will help you grow, pursue, and fulfill what inspires you so we can make big impacts on the world together.
 
 
 
 RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 
 Device &amp; Platform Management (RMM/MDM)
 
 </li>
 <ul>
 <li>
 
 Remote Monitoring &amp; Management (RMM):
 
 </li>
 <ul>
 <li>
 Administer and maintain the company's RMM platform to proactively monitor system health, deploy security patches, manage software updates, and ensure compliance across all endpoints.
 </li>
 <li>
 Develop and manage automation scripts for routine IT tasks, such as provisioning, de-provisioning, and scheduled maintenance.
 </li>
 </ul>
 <li>
 
 Mobile Device Management (MDM):
 
 </li>
 <ul>
 <li>
 Manage the entire lifecycle of all corporate and approved BYOD mobile devices (i.e., iPads/iPhones) using the MDM platform (e.g., Jamf, Microsoft Intune, Workspace ONE).
 </li>
 <li>
 Configure and enforce device security policies, including encryption, access controls, and remote wipe capabilities.
 </li>
 <li>
 Manage and distribute corporate applications and content via the MDM platform.
 </li>
 </ul>
 </ul>
 <li>
 
 Technical Support &amp; Troubleshooting
 
 </li>
 </ul>
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Serve as the primary point of contact for technical support, managing, prioritizing, and resolving tickets via a helpdesk system (e.g., Zendesk, Jira Service Desk).
 </li>
 <li>
 Provide timely troubleshooting and resolution for hardware, software, network, and peripheral issues for local and remote users.
 </li>
 <li>
 Support core business applications (e.g., Microsoft 365/Google Workspace, ERP systems, video conferencing).
 </li>
 <li>
 Onboard and offboard employees, including account creation, device setup, and hardware retrieval.
 </li>
 </ul>
 </ul>
 
 
 <ul>
 <li>
 Infrastructure &amp; Security
 </li>
 <li>
 </li>
 <ul>
 <li>
 Assist with the maintenance of network infrastructure (Wi-Fi, VPN access, printers).
 </li>
 <li>
 Enforce IT security policies, including password complexity, Multi-Factor Authentication (MFA) setup, and security awareness.
 </li>
 <li>
 Maintain accurate inventory of all IT assets and licenses.
 </li>
 <li>
 Ensure SharePoint is properly protected and maintained with periodic backups as required.
 
 </li>
 </ul>
 </ul>
 
 QUALIFICATIONS
 
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 5+ years of experience in IT support or systems administration.
 </li>
 <li>
 Strong knowledge of Microsoft 365, Windows/macOS administration, and cloud services.
 </li>
 <li>
 Experience managing RMM and MDM tools (e.g., Jamf, Intune, Workspace ONE).
 </li>
 <li>
 Solid understanding of networking fundamentals (LAN/WAN, VPN, Wi-Fi).
 </li>
 <li>
 Familiarity with IT security practices and standards, including MFA, encryption, and access control.
 </li>
 <li>
 Excellent troubleshooting, problem-solving, and communication skills.
 </li>
 <li>
 Ability to manage multiple priorities and work independently in a distributed environment.
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Professional certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
 </li>
 <li>
 Experience with scripting languages (PowerShell, Bash, or Python).
 </li>
 <li>
 Familiarity with ERP systems and IT automation tools.
 </li>
 <li>
 Experience supporting hybrid or remote work environments.
 
 
 </li>
 </ul>
 
 Position Details:
 
 
 
 <ul>
 <li>
 
 Primary Location (Office-based):
 
 Heliopolis, Cairo, Egypt
 </li>
 <li>
 
 Position:
 
 IT Specialist
 </li>
 <li>
 
 Position Classification:
 
 Salary-based part-time hours (12 hours/week; 3 days a week x 4 hours a day)
 
 
 </li>
 </ul>
 
 PRODUCTIVITY TOOLS:
 
 
 
 <ul>
 <li>
 Microsoft Office
 </li>
 <li>
 Microsoft 365
 </li>
 <li>
 Remote Monitoring &amp; Management (RMM) Platform
 </li>
 <li>
 Mobile Device Management (MDM) Platform
 </li>
 <li>
 Helpdesk System (e.g., Zendesk, Jira Service Desk)
 
 
 </li>
 </ul>
 Decima International is an Equal Opportunity Employer who is committed to the safety and wellbeing of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.
 
 
 At Decima International, we offer a competitive salary package, including paid time off and performance-based bonuses. We also provide excellent medical, vision and dental insurance for our employees.
</div>

IT Specialist (Part-Time)

Strategic Gears

<div>
 Strategic Gears is one of the largest local management consultancies in Saudi Arabia, and the market leader in providing multidisciplinary services for both the private and public sectors. The company offers consulting solutions in the areas of Strategy, Marketing, Operations &amp; Organizational Excellence, and Digital, to a range of clients in both the public and private sectors. The company is heavily involved in the transformation era of Saudi Arabia, driven by the Vision 2030 initiative, in engagement with various government organizations and the Vision Realization Programs as well as the private sector. Strategic Gears has delivered projects for the most well-known entities in the public sector including ministries, regulatory authorities, and the Saudi Stock Exchange, as well major private sector entities in the Kingdom. Today, Strategic Gears has offices in Riyadh and Jeddah in Saudi Arabia, as well as an office in Cairo and in London. The company is currently expanding its operations in Cairo and is hiring to support this growth.
 
 
 As an IT Support, you will ensure the ERP system meets business needs by working with stakeholders to optimize workflows and enhance system performance. Success means effective collaboration with internal teams and vendors to implement improvements that support company objectives and maintain operational efficiency.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-line technical support to internal users
 </li>
 <li>
 Manage and monitor device stock and lifecycle
 </li>
 <li>
 Liaise with outsourced IT support teams, ensuring timely resolution of issues
 </li>
 <li>
 Assist users with Microsoft Office applications and ERPnext system queries
 </li>
 <li>
 Troubleshoot hardware, software, and network issues
 </li>
 <li>
 Ensure IT assets are well-maintained and meet company standards
 </li>
 <li>
 Assist in the onboarding process by setting up devices and accounts for new employees
 </li>
 <li>
 Provide feedback and recommendations on potential IT improvements
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field or equivalent experience
 </li>
 <li>
 Familiarity with ERPnext, Microsoft Azure, Office applications, and user management.
 </li>
 <li>
 Strong troubleshooting and problem-solving skills
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Experience in managing and maintaining IT assets
 </li>
 <li>
 Proven experience with IT support. ( minimum 2 years)
 </li>
 </ul>
</div>

IT Support

Watan First Digital - Egypt

<div>
 
 
 Job Summary:
 
 
 
 We are looking for a skilled and proactive Help Desk &amp; IT System Administrator to join our software company. The ideal candidate will be responsible for providing technical support to employees, managing IT infrastructure, maintaining systems, and supporting administrative tasks related to office operations. This role requires strong troubleshooting skills, attention to detail, and the ability to handle multiple responsibilities efficiently.
 
 
 
 Work Model &amp; Location:
 
 
 <ul>
 <li>
 Hybrid
 </li>
 <li>
 Location: Maadi, Cairo
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Help Desk Support
 
 
 <ul>
 <li>
 Provide first-line technical support to employees (software, hardware, network, and account issues).
 </li>
 <li>
 Install, configure, and troubleshoot computers, operating systems, and company software.
 </li>
 <li>
 Resolve issues related to email, VPN, network connectivity, and user access.
 </li>
 <li>
 Manage and track IT support tickets and ensure timely resolution.
 </li>
 <li>
 Set up new employee accounts (emails, systems access, devices).
 </li>
 <li>
 Ensure all devices comply with company security and IT policies.
 </li>
 </ul>
 
 
 2. System Administration
 
 
 <ul>
 <li>
 Manage company servers, cloud services, and internal systems.
 </li>
 <li>
 Monitor system performance and ensure high availability and security.
 </li>
 <li>
 Perform regular system backups and recovery tests.
 </li>
 <li>
 Manage firewalls, switches, routers, and antivirus solutions.
 </li>
 <li>
 Maintain user permissions and role-based access control.
 </li>
 <li>
 Handle system updates and patches to maintain security compliance.
 </li>
 </ul>
 
 
 3. Network &amp; Infrastructure Management
 
 
 <ul>
 <li>
 Maintain and troubleshoot LAN/WAN, Wi-Fi, and overall network stability.
 </li>
 <li>
 Monitor network performance and respond to outages or disruptions.
 </li>
 <li>
 Manage internet services, domains, SSL certificates, and hosting environments.
 </li>
 </ul>
 
 
 4. Software &amp; Hardware Management
 
 
 <ul>
 <li>
 Manage IT equipment inventory (laptops, monitors, accessories, servers).
 </li>
 <li>
 Coordinate purchases, repairs, and upgrades of devices and licenses.
 </li>
 <li>
 Install and configure software tools used internally by teams.
 </li>
 </ul>
 
 
 5. Administrative &amp; Office Support (Admin Tasks)
 
 
 <ul>
 <li>
 Manage office supplies, asset tracking, and vendor relationships.
 </li>
 <li>
 Support in managing facility issues (maintenance, telecom, internet providers).
 </li>
 <li>
 Handle company accounts with service providers (IT vendors, subscriptions).
 </li>
 <li>
 Coordinate with HR for onboarding/offboarding from a technical perspective.
 </li>
 <li>
 Ensure meeting rooms and office equipment remain functional.
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
 </li>
 <li>
 1&ndash;3 years of experience in IT Support, Help Desk, or System Administration.
 </li>
 <li>
 Strong knowledge of Windows, Linux, and/or MacOS environments.
 </li>
 <li>
 Hands-on experience with networks, firewalls, and security protocols.
 </li>
 <li>
 Familiarity with cloud platforms (AWS, Azure, or Google Workspace).
 </li>
 <li>
 Excellent troubleshooting, communication, and time-management skills.
 </li>
 <li>
 Ability to work efficiently in a hybrid environment.
 </li>
 </ul>
 
 
 Preferred Skills (Plus):
 
 
 <ul>
 <li>
 Experience working in software or technology companies.
 </li>
 <li>
 Knowledge of ERP systems, ticketing tools, and remote support platforms.
 </li>
 </ul>
 
 
</div>

Help Desk & IT System Administrator

PepsiCo

<div>
 
 Overview
 
 
 
 Role Purpose
 
 
 Support myBUY procurement platform users by managing incidents, resolving P2P issues, and ensuring end-to-end handling of service requests.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 The role is responsible for Incident (INC) Management:
 </li>
 <li>
 Incident identification and recording
 </li>
 <li>
 Classification and initial support to the Users for the Incident
 </li>
 <li>
 Investigation and diagnosis of Incidents
 </li>
 <li>
 Escalation procedures for ensuring Incident resolution
 </li>
 <li>
 Incident resolution and restoring service to its normal operation
 </li>
 <li>
 Communicating with the User and Closing the Incident ticket
 </li>
 <li>
 Log, classify, investigate, and close tickets.
 </li>
 <li>
 Support users with requisitions, PO issues, vendor requests, and catalog inquiries.
 </li>
 <li>
 Navigate ERP/P2P platforms to troubleshoot procurement issues.
 </li>
 <li>
 Communicate process guidance clearly and accurately.
 </li>
 <li>
 Maintain SLA compliance and excellent user service experience.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 6months minimum year of ticket/incident management
 </li>
 <li>
 Experience with ServiceNow/Remedy/Jira (or similar) ticketing tool
 </li>
 <li>
 Experience in Procurement or P2P processes
 </li>
 <li>
 Experience using any ERP/P2P platform (SAP, Ariba, Oracle, Coupa, Workday, Dynamics, Netsuite, Ivalua, Jaggaer, Basware, etc.)
 </li>
 </ul>
</div>

Global Procurement Assistant Analyst

<div>
 
 Introduction
 
 
 
 At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let&rsquo;s talk.
 
 
 
 Your Role And Responsibilities
 
 
 
 <ul>
 <li>
 Assist with the, maintenance and documentation of all facets of reliable, efficient, customer service.
 </li>
 <li>
 Provide assistance to all members in the use of our computer network, workstations, and equipment.
 </li>
 <li>
 Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient integration.
 </li>
 <li>
 Provide help desk support, via phone, computer, and through our ticketing system, for most issues related to desktop software, hardware and peripherals.
 </li>
 <li>
 Provide 24-hour support for hardware and services critical to operations.
 </li>
 <li>
 Work within our ticketing system to create detailed work logs and technical documentation.
 </li>
 <li>
 Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance.
 </li>
 <li>
 Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work.
 
 
 </li>
 </ul>
 
 Required Technical And Professional Expertise
 
 
 
 <ul>
 <li>
 Fluent in English
 </li>
 <li>
 Flexibility in working hours
 </li>
 <li>
 Ability to handle and prioritize a lot of tasks each day
 </li>
 <li>
 Ability to produce user and troubleshooting documentation that other people can understand
 </li>
 </ul>
</div>

Remote Technical Support

Vezeeta

<div>
 Vezeeta, a leading healthcare technology platform, is
 
 
 seeking a **Senior IT Specialist** to enhance our IT infrastructure and support
 
 
 our mission of delivering high-quality healthcare solutions. The ideal
 
 
 candidate will have a strong technical background, including expertise in
 
 
 Office 365 administration, hardware proficiency, mobile device management
 
 
 (MDM), antivirus central management, vendor management, and basic knowledge of
 
 
 VoIP.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 IT Infrastructure Management**: Oversee the
 
 
 </li>
 </ul>
 installation, configuration, and maintenance of IT systems to ensure optimal
 
 
 performance and security.
 
 
 <ul>
 <li>
 Office 365 Administration**:
 </li>
 <li>
 Manage and support Office 365 services,
 
 
 </li>
 </ul>
 including Exchange Online, SharePoint Online, Teams, and OneDrive.
 
 
 <ul>
 <li>
 Administer user accounts, permissions, and licenses
 
 
 </li>
 </ul>
 within the Office 365 environment.
 
 
 <ul>
 <li>
 Monitor system performance and troubleshoot issues
 
 
 </li>
 </ul>
 related to Office 365 services.
 
 
 <ul>
 <li>
 Mobile Device Management (MDM)**:
 </li>
 <li>
 Implement and manage MDM solutions to secure
 
 
 </li>
 </ul>
 and manage mobile devices across the organization.
 
 
 <ul>
 <li>
 Configure policies for device security, application
 
 
 </li>
 </ul>
 management, and data protection.
 
 
 <ul>
 <li>
 Antivirus Central Management**:
 </li>
 <li>
 Implement and manage antivirus solutions
 
 
 </li>
 </ul>
 across the organization.
 
 
 <ul>
 <li>
 Monitor antivirus performance and ensure that all
 
 
 </li>
 </ul>
 systems are protected against threats.
 
 
 <ul>
 <li>
 Conduct regular updates and scans to maintain
 
 
 </li>
 </ul>
 system security.
 
 
 
 Hardware Proficiency
 
 
 
 <ul>
 <li>
 Demonstrate proficiency in assembling and
 
 
 </li>
 </ul>
 disassembling computers, installing and removing components like CPUs, RAM, and
 
 
 hard drives.
 
 
 <ul>
 <li>
 Diagnose hardware issues and perform routine
 
 
 </li>
 </ul>
 maintenance to ensure system reliability.
 
 
 
 VoIP Knowledge
 
 
 
 <ul>
 <li>
 Understand the basics of Voice over Internet
 
 
 </li>
 </ul>
 Protocol (VoIP) technology and its implementation within the organization.
 
 
 <ul>
 <li>
 Assist in troubleshooting VoIP-related issues and
 
 
 </li>
 </ul>
 support users in utilizing VoIP services effectively.
 
 
 <ul>
 <li>
 Vendor Management: Manage relationships with
 
 
 </li>
 </ul>
 technology vendors to ensure compliance with service level agreements (SLAs)
 
 
 and monitor vendor performance.
 
 
 <ul>
 <li>
 Documentation :Maintain documentation of systems
 
 
 </li>
 </ul>
 configurations and vendor contracts.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science,
 
 
 </li>
 </ul>
 Information Technology, or a related field.
 
 
 <ul>
 <li>
 Experience: 3-5 years of experience in IT roles,
 
 
 </li>
 </ul>
 focusing on system administration and Office 365 management.
 
 
 <ul>
 <li>
 Technical Skills: Knowledge of Office 365 services and
 
 
 </li>
 </ul>
 applications, hardware components, MDM solutions, and basic VoIP systems.
 
 
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Relevant certifications (e.g., Microsoft 365 Certified:
 
 
 </li>
 </ul>
 Enterprise Administrator Expert) are a plus.
 
 
 <ul>
 <li>
 Experience in the healthcare sector is advantageous.
 </li>
 </ul>
</div>

Senior IT Specialist

AVEVA

<div>
 
 
 Job Title: Contract Management Specialist
 
 
 
 
 Location: Cairo, Egypt (hybrid)
 
 
 
 
 Role: Full time
 
 
 
 
 
 
 
 The Job
 
 
 
 The Contract Specialist is a member of the AVEVA Contract Management (CM) team and will be responsible for the preparation and management of standard contract documents related to the sales activities of the company, from start (generation of a contract request) to finish (contract signature and archiving). The CM team is involved throughout the quote-to-fulfilment process and is responsible for coordinating with other stakeholders in the process such as Sales, Legal Counsel, Trade Compliance, Finance, Order Entry, Deal Desk and Fulfilment teams to ensure that contracts are delivered as per business deadlines and in compliance with AVEVA&rsquo;s policies.
 
 
 
 
 
 We are looking for a Contract Specialist who has excellent attention to detail and strong communication skills and who has knowledge of contractual and legal terminology. The role is part of the EMEA CM team and will be based in Cairo, Egypt, supporting various parts of the EMEA region as may be assigned from time to time.
 
 
 
 
 
 Please note that while this position reports into the Legal Department,
 
 
 this is not a lawyer/attorney/counsel position.
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 &bull; Assist in the preparation and management of contracts related to the sales activities of the company, ensuring all documents are accurate, compliant and delivered in the required timeframe.
 
 
 &bull; Ensure compliance with AVEVA&rsquo;s contracting guidelines, policies, protocols and process.
 
 
 &bull; Build and maintain strong relationships with AVEVA&rsquo;s Sales team and other members of the Legal team as well as any other relevant functions and departments to ensure alignment and collaboration.
 
 
 &bull; Handle queries from internal teams and external stakeholders, providing timely responses, with the supervision of senior team members, if required.
 
 
 &bull; Support Trade Compliance, Credit Check, bidding and prequalification and any other relevant activities in AVEVA&rsquo;s quote-to-fulfilment process.
 
 
 &bull; Facilitate the signature of standard contracts by all parties.
 
 
 &bull; Store all working papers and signed documents in the corresponding archives, including the inclusion of any references and metadata.
 
 
 &bull; Draft, prepare and edit (under supervision of Legal and other senior members of the Contract Management team) documents such as Non-Disclosure Agreements (NDAs), Termination Letters, Novation Letters, Price Escalation notifications etc.
 
 
 &bull; Support with various administrative tasks as may be assigned.
 
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 
 
 
 Ideal skills
 
 
 
 
 &bull; Bachelor 's degree and hands-on experience in commercial contracts management and administration. Significant years of relevant experience will be considered in lieu of a Bachelor's degree.
 
 
 &bull; Strong organizational, prioritization and time management skills.
 
 
 &bull; Energetic, proactive, attention to detail and a strong team player.
 
 
 &bull; Excellent communication skills with a professional and client-focused approach.
 
 
 &bull; Excellent command of spoken and written English.
 
 
 &bull; Experience with Microsoft office (Word, Excel, Outlook etc).
 
 
 
 
 
 
 
 Desired skills
 
 
 
 
 &bull; Proficiency in other languages (French and Italian) are desirable.
 
 
 &bull; Familiarity with IT tools such as Salesforce, SharePoint, Acrobat and Docusign CLM.
 
 
 &bull; Legal background will be a plus (no degree in Law is required)
 
</div>

Contract Management Specialist

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