social media specialist

analyzer specialist

automotive customer support advisor Jobs in Cairo

automotive customer support advisor

chat support english advisor - technical non-voice account Jobs in Cairo

chat support english advisor - technical non-voice account

content specialist

it support specialist

Bosta

<div>
 Company Overview:
 
 
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, logistics and facilitate financing.
 
 
 
 Our Engineering
 
 
 
 For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software. For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter.
 
 
 
 About the Role:
 
 
 
 We are looking for a competent IT Help desk Specialist to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT Help desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for our colleagues that will help preserve company reputation and business.
 
 
 
 Here's what you'll be doing at Bosta.
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 </li>
 <li>
 Repair and replace equipment as necessary
 </li>
 <li>
 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
 </li>
 <li>
 Coordinates and supports end-user issues remotely and on-site
 </li>
 <li>
 Provides 1st level support on the cloud-based and on-premise IT infrastructure
 </li>
 <li>
 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team
 </li>
 <li>
 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
 <li>
 Troubleshooting skills and problem-solving
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good understanding of computer systems and other tech products in the market
 </li>
 <li>
 Experience with ticketing and asset management systems
 </li>
 <li>
 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Junior IT Support Specialist

Arqaam Capital

<div>
 
 
 Position Overview:
 
 
 
 As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our IT systems and providing technical support to end-users. You will have the opportunity to apply your expertise in troubleshooting hardware and software issues, resolving technical problems, and maintaining our IT infrastructure.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Provide technical assistance and support to end-users via various communication channels (e.g., in-person, phone, email, chat) in a timely and professional manner.
 </li>
 <li>
 Install, configure, and upgrade computer hardware, software, and peripheral devices.
 </li>
 <li>
 Responsible for maintenance and backup of Servers
 </li>
 <li>
 Responsible for maintaining Telecommunication system.
 </li>
 <li>
 Administer user accounts and access privileges, ensuring appropriate permissions and security measures are in place.
 </li>
 <li>
 Monitor and respond to system alerts, ensuring the availability and performance of our IT systems.
 </li>
 <li>
 Maintain accurate documentation of technical processes, troubleshooting steps, and user manuals.
 </li>
 <li>
 Maintain inventory of internal licenses and track compliance
 </li>
 <li>
 Stay up-to-date with industry trends and emerging technologies, proactively suggesting improvements to optimize IT operations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Diploma/Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
 </li>
 <li>
 2-3 years of hands-on experience in an IT support role, providing technical assistance to end-users.
 </li>
 <li>
 Proficiency in diagnosing and resolving hardware, software, and network issues.
 </li>
 <li>
 Strong knowledge of operating systems (e.g., Windows, Linux) and productivity software (e.g., Microsoft Office Suite).
 </li>
 <li>
 Familiarity with network protocols, IP addressing, and troubleshooting network connectivity problems.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals.
 </li>
 <li>
 Strong problem-solving skills and the ability to work effectively under pressure.
 </li>
 <li>
 A proactive attitude towards learning and staying updated with the latest industry trends and technologies.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).
 </li>
 <li>
 Experience with virtualization technologies (e.g., VMware, Hyper-V).
 </li>
 <li>
 Familiarity with cloud-based services and platforms (e.g., Office 365, AWS, Azure).
 </li>
 <li>
 Knowledge of ITIL best practices for incident management, change management, and service desk operations.
 </li>
 </ul>
 
 
 
</div>

IT Support Engineer - Cairo

Concentrix

<div>
 Job Title:
 
 
 Technical, IT Operations
 
 
 
 Job Description
 
 
 
 We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 
 
 The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 
 
 In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
 
 
 Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 Join us and be part of this journey towards greater opportunities and brighter futures.
 
 
 
 The role:
 
 
 
 The Technical Support, IT Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. You will demonstrate excellent knowledge of systems analysis for hardware and software. You will report to our Technical Support Manager for EMEA.
 
 
 
 What you need to have?
 
 
 
 <ul>
 <li>
 Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience
 </li>
 <li>
 Experience with Network
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Proficient in Excel (can perform complex functions)
 </li>
 <li>
 Knowledge of Active Directory
 </li>
 <li>
 Knowledge of Incident response
 </li>
 <li>
 Experience as L1/2 Technical support
 </li>
 <li>
 CCNA, MCSA, SCCM, BigFix Certifications
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Coordinate as smart hands with different portfolios and engineering workgroups
 </li>
 <li>
 Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
 </li>
 <li>
 Perform hardware and software upgrades to peripheral equipment
 </li>
 <li>
 Attend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clients
 </li>
 <li>
 Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
 </li>
 <li>
 Perform site maintenance and safety checks of assigned equipment
 </li>
 <li>
 Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
 </li>
 <li>
 Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Plot no. 53, North Teseen st building 202
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time2025-11-30
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1652021
 
</div>

Technical, IT Operations

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 KEY ACCOUNTABILITIES
 
 
 <ul>
 <li>
 Act as a second level support for incidents that service Desk is unable to do so independently.
 </li>
 <li>
 Escalate incidents to SW vendors and provide recreation scenarios as well as proposed solutions that ensure service continuity over the banking systems.
 </li>
 <li>
 Follow up delivery of incident/ problem solutions.
 </li>
 <li>
 Perform software research, testing, and recommendations when needed
 </li>
 <li>
 Handling Vendors, internal IT &amp; business communications effectively.
 </li>
 <li>
 This position requires response and issue resolution during nights and weekends as necessary to meet business needs.
 </li>
 <li>
 Review Deployment plans for production changes.
 </li>
 <li>
 Respond to requests and inquiries from business users and change management team for system changes and verify whether it can be done using local resources or thru vendor side.
 </li>
 <li>
 Evaluates impact analysis provided by vendors and/or implementation teams for production changes.
 </li>
 <li>
 Report incident status on weekly basis to support manager.
 </li>
 <li>
 Problem Management.
 </li>
 </ul>
 
 - Lead problem resolution cycle whether the resolution will be done internally or by software vendor.
 
 
 - Ensure clear ownership of problem determination / resolution
 
 
 - Verify issue resolution.
 
 
 - Prepare root cause analysis and incident reports.
 
 
 - Prepare management report, ensure accuracy and completeness of contents
 
 <ul>
 <li>
 Perform handover activities with application development/implementation team(s) for any new application before installing into production.
 </li>
 <li>
 Plan and Perform periodic patching for all digital channels applications.
 </li>
 <li>
 Follow up with vendor to deliver fixes, change requests that are requested to resolve incidents/problems
 </li>
 <li>
 Reviewing / re-evaluating any solutions or fixes provided from vendors or developed internally before deploying into production
 </li>
 <li>
 Patching &ndash; ensure quality development of patches that are deployed to the production environment.
 </li>
 <li>
 Perform System upgrades, or lead vendor engagement to perform system upgrades.
 </li>
 <li>
 Supports a project delivery point of view &amp; Day to day issues support and align the business requirements.
 </li>
 <li>
 Handle system analysis &amp; design of in house developed systems as well as Development in line with bank agreed system architecture and development tools and following quality standards.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 B.SC computer science or computer engineering
 </li>
 <li>
 Min 2 years of relevant experience (preferably banking).
 </li>
 </ul>
 
 
</div>

IT Core Banking Applications Support Specialist

Banque Misr

<div>
 <ul>
 <li>
 
 Title: Finance Performance Improvement Specialist
 
 </li>
 <li>
 
 Sector: Finance
 
 </li>
 <li>
 
 Type of Employment: Outsource
 
 </li>
 </ul>
 
 
 
 
 
 Main Duties:
 
 
 
 -Assist in ERP system implementation for Finance modules (GL, AP, AR, FA).
 
 
 -Support requirement gathering sessions with Finance users and document business processes.
 
 
 -Collaborate with IT/technical teams to ensure Finance requirements are translated into system configurations.
 
 
 -Participate in system testing (UAT), prepare test cases, and document results.
 
 
 
 
 
 
 Required Experience
 
 :
 
 
 -Minimum 2 years of work in Finance, IT, or ERP-related projects.
 
 
 -Any experience with system testing, data migration, or process documentation is advantageous.
 
 
 
 
 
 
 Requirements/Knowledge
 
 /
 
 Skills
 
 :
 
 
 -Basic understanding of accounting principles (GL, AP, AR, Fixed Assets, Budgeting).
 
 
 -Familiarity with ERP systems (SAP, Oracle, Microsoft Dynamics, Odoo, or similar) is a plus.
 
 
 -Exposure to financial reporting tools or BI tools (Power BI, Tableau) preferred.
 
 
 -Analytical and problem-solving skills with attention to detail.
 
 
 -Good communication skills for liaising between Finance users and technical teams.
 
 
 -Ability to quickly learn new systems and processes.
 
 
 
</div>

Finance Performance Improvement Specialist

<div>
 
 BI &amp; Data Specialist Job Description
 
 
 As a Business Intelligence &amp; Data Specialist, you will be part of a global team, providing Business Intelligence services to one of our client&rsquo;s business unit.
 
 
 Job Description
 
 <ul>
 <li>
 Develop, maintain and improve business reports linked to sales agent productivity (productivity, call time, agent review etc.).
 </li>
 <li>
 Develop, maintain and improve reports linked to sales pipeline, forecast and revenue attainment.
 </li>
 <li>
 Work with set of business rules, analyze transaction records versus business rules and understand real time sales target attainment versus business rules. Support sales teams with escalations linked to missing records from scorecard.
 </li>
 <li>
 Support sales campaign management: actively participate in customer selection from client and/or 3rd party databases, support the improvement of global propensity models in line with sales targets. Complete pre-engagement administrative and maintenance tasks (such as campaign upload, data enrichment (1st/3rd party databases), maintain PowerApps and CRM systems), update and maintain insights dashboards (sales support tools), execute ad-hoc bulk updates in CRM linked to lead and opportunity records.
 </li>
 <li>
 Develop, maintain and improve business reports linked to Webhelp owned sales support tools.
 </li>
 </ul>
 
 Skills Needed
 
 <ul>
 <li>
 Relevant working experience with PowerQuery, PowerBI and PowerApps &ndash; ability to maintain reports built by global Business Intelligence (BI team) and develop new reports by utilizing PowerPlatform
 </li>
 <li>
 High level Microsoft Office skills (Excel &ndash; pivot tables, PowerPivot)
 </li>
 <li>
 Experience establishing processes to triage and resolve sales issues
 </li>
 <li>
 Relevant working experience with CRM and/or ERP systems (Microsoft Dynamics is an advantage)
 </li>
 <li>
 Ability to get things done (without or with a minimum level of supervision), working collaboratively across a highly matrixed organization, respecting deadlines
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Proven self-starter, able to deal with ambiguity
 </li>
 <li>
 Core Competencies: B2B or sales organizational awareness, strong business acumen, strategic insights, trusted advisor
 </li>
 <li>
 Professional Competencies: Adaptability, Drive for Results, Judgement, Collaboration, Analytical Problem Solving, Organized &amp; Disciplined
 </li>
 <li>
 Basic knowledge of SQL is required, experience with SSIS and SQL Server Analysis Services is an advantage
 </li>
 <li>
 Language skills: Fluent English is required
 </li>
 <li>
 Communication skills: strong written and verbal communication skills
 </li>
 <li>
 Education: bachelor&rsquo;s degree (with focus on one of the related fields: data engineering, digital business &amp; data science, business intelligence &amp; data analytics, business administration, economics, finance, business &amp; IT, software engineering) or equivalent work experience (minimum 2 years)
 </li>
 </ul>
</div>

Business Analyst

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Employee Life Cycle Specialist | Majid Al Futtaim Global Solutions | People &amp; organization
 
 
 
 
 
 
 Role Purpose
 
 
 
 The Employee Life Cycle (ELC) Specialist is responsible for managing HR operations across the full employee journey, including onboarding, transfers, promotions, data management, and offboarding. The role acts as the first point of contact for employees and managers, providing accurate advice and support through calls, emails, and ticketing systems. It also ensures smooth transactions in SuccessFactors and compliance with HR processes.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide timely and accurate support to employees and managers on HR queries (onboarding, transfers, data updates, exits).
 </li>
 <li>
 Manage HR system (SuccessFactors) transactions, such as hiring, job changes, compensation updates, and terminations.
 </li>
 <li>
 Ensure accuracy and compliance of employee data in SuccessFactors and ticketing systems.
 </li>
 <li>
 Deliver excellent customer service, ensuring positive feedback from employees and managers.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Business Administration, or a related field.
 </li>
 <li>
 
 1 Year of experience
 
 in HR operations, internships, or employee services (experience with SuccessFactors is a plus).
 </li>
 <li>
 Human Resources Internship or Diploma (Preferred).
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work from any country in the world for 30 days a year.
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Employee Life Cycle Specialist

Explore 637+ It support specialist in Cairo this October. Find roles across top companies and apply now to boost your career.