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TECEZE

<div>
 
 
 Title: IT Support Specialist
 
 
 
 
 
 
 
 Location: Cairo, Egypt
 
 
 
 
 
 
 
 Duration:
 
 12 Months - extendable
 
 
 
 
 
 
 SOW:
 
 
 
 
 
 <ul>
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 Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services.
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 High Level understanding of the Desktop Support technology areas and understanding across infrastructure components.
 </li>
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 Ability to assemble and re-seat components like RAM, SSD, screens, WLAN cards, keyboards, and motherboards.
 </li>
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 Capable of system recalibration and thorough sanitization of both external shells and internal components, including cooling fans.
 </li>
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 Network understanding &amp; troubleshooting skills.
 </li>
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 Experience in usage of SCCM/Ivanti/Intune for deployments and installations.
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 Experience in OS installation, handling OS related issues and troubleshooting of issues.
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 Experience in patches and package installation &amp; troubleshooting.
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 Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance &amp; management of Non Network devices such as CCTV Camera, humidity sensors.
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 Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches &amp; feature packs etc.
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 Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc.
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 Ability to trouble shoot printer issues and file restorations etc.
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 Customer service focused; ability to manage key stakeholders in positive, poised and effective manner.
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 Proven experience effectively communicating issues/challenges and solutions to the business.
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 Strong understanding and demonstrated experience working within the Managed Service Operation.
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 Excellent English communication skills, both written and oral and analytical skills.
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 Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills.
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 Should have experience in managing/maintaining/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc.
 </li>
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 Housekeeping activities such as space reclamation, profiles archiving
 </li>
 </ul>
 
 
</div>

IT Support Specialist

Atlas Copco

<div>
 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
 
 
 
 Join us on our journey for a better tomorrow.
 
 
 
 
 Mission
 
 
 
 To deliver exceptional technical support, strategic vendor management, and collaborative business partnership, ensuring the reliability, security, and efficiency of our IT infrastructure. Through proactive problem-solving, effective communication, and continuous improvement,
 
 
 Responding and resolving the support requests and service tickets that cannot be managed remotely or require in-depth technical knowledge
 
 
 You will report to the MENA IT Team Leader.
 
 
 
 To succeed, you will need
 
 
 
 <ul>
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 Responsibilities
 </li>
 <ul>
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 To provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications
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 Fulfillment of the change/service requests, tasks assigned to you, ensuring they are handled correctly and promptly
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 Act on incidents which are approaching or have reached the point of breaching our service level agreements
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 Support end users and deliver IT services in the areas of Microsoft 365, MS Teams, PC support, LAN and WAN, video conferencing etc.
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 Hands-on practice on Microsoft Power platform services including Power automate and power app
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 Microsoft SharePoint online administration (Intermediate level)
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 Mobile devices support including the mobile device management
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 Provide hands on support to our specialist team with server, network, and telephony infrastructure
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 Maintain Asset Management database in ServiceNow with accurate records of IT assets
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 Collaborate with the IT Manager in the management of the IT platform to keep the information systems in optimal operating condition
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 Properly escalate incidents or problems to IT Manager and Regional End User Support teams according to the impact, severity, and urgency
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 To be fully compliant to IT Security guidelines, procedures &amp; policies referring to Atlas Copco Way
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 Manage vendor relationships to ensure timely delivery and quality of service
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 Communicate effectively with stakeholders to ensure alignment of IT services with business objectives
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 Liaise with local vendors for procurement, maintenance, and support of IT equipment and services.
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 Ensuring the same level of support for the main office in Cairo and Alexandria branch as well as regional distributors and any future expansion
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 Working location is Cairo, Egypt
 
 
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 </ul>
 </ul>
 <ul>
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 Skill / Experience requirements
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 Minimum of 02 years&rsquo; experience in similar role
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 Customer focused and business oriented
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 You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously
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 Effective communication and interpersonal skill
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 Analytical and enjoy solving problems in a complex environment
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 Willing to research, learn and find solutions and can quickly understand new technology and processes
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 Strong knowledge of computer hardware, software, and network systems.
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 Troubleshooting PC&rsquo;s, laptops (Dell and HP experience)
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 Mobile devices management and support
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 Hands on experience with Microsoft 365, especially MS Teams, MS Outlook, OneDrive &amp; SharePoint
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 Experience with vendor management and project participation is a plus
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 Experience working in a global or multi-site environment
 
 
 </li>
 </ul>
 </ul>
 <ul>
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 Knowledge / Educational requirements
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 <ul>
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 University degree or equivalent competence gained through experience
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 Fluency in English &amp; Arabic (Speaking and writing).
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 ITIL Certified Experience with IT best practice / ITIL; ITIL certification desirable
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 Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus
 
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 </ul>
 </ul>
 
 Diverse by nature and inclusive by choice
 
 
 
 Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
</div>

Excis Compliance

<div>
 
 
 WE&rsquo;RE HIRING AS A Field Engineer AT EGYPT!
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 &middot; Client in 190+ countries
 
 
 &middot; 6000+ Engineers
 
 
 &middot; 200+ Enterprise Clients
 
 
 
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 
 
 
 Start your journey with Excis and grow with us!
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.
 </li>
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 Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).
 </li>
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 Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.
 </li>
 </ul>
 
 
 
 
 
 What You Need:
 
 
 <ul>
 <li>
 Access rights to IT systems, applications, and administrative tools (Active Directory, SCCM, remote connectivity platforms).
 </li>
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 Defined escalation procedures and collaboration with higher-level support teams for complex incidents.
 </li>
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 Up-to-date documentation, knowledge base articles, and standard operating procedures.
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 Availability of hardware spares, licensed software, and peripheral equipment to support end-user needs.
 </li>
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 Clear communication with users, IT teams, and management to provide effective customer service and timely resolutions.
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 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
 
</div>

Field Engineer

Electrolux Group

<div>
 
 Create solutions that transform lives for the better
 
 
 
 At Electrolux, our purpose goes beyond launching the latest products or technologies&mdash;we strive to improve everyday life for millions in a sustainable way. As our IT function continues to evolve, we are looking for an IT Infrastructure Analyst to support our digital transformation journey and ensure seamless factory site connectivity.
 
 
 As a key member of the local IT team, reporting to site IT Business Partner, you will manage on-site IT infrastructure and support both Electrolux IT and business initiatives. This role may also extend support to nearby Electrolux locations when needed.
 
 
 
 What you will do:
 
 
 
 
 Infrastructure Management
 
 
 
 <ul>
 <li>
 Operate and maintain IT infrastructure onsite, including server, network and workplace PC.
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 Manage local server environments ( both physical and virtual ).
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 Manage internal LAN/Wi-Fi connections and collaborate with Global IT for WAN support.
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 Manage local workplace, especially all PC and Workstations pertinent to Workshop area.
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 Ensure the operability of local IT/server rooms, coordinating with facilities and Global IT.
 
 
 </li>
 </ul>
 
 Project &amp; Initiative Support
 
 
 
 <ul>
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 Support and drive IT infrastructure-related projects and initiatives.
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 Collaborate with Engineering department on digital transformation efforts.
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 Liaise with R&amp;D, Logistics and other departments to design and provision infrastructure for labs and warehouses.
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 Support the design and provisioning of IT infrastructure for machinery and production equipment, in collaboration with Engineering and IoT Team
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 Work closely to the other members of Local IT Team to deliver a best-in-class IT service
 
 
 </li>
 </ul>
 
 Server, Network, Workstation Design &amp; Security
 
 
 
 <ul>
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 Design, develop and field local network infrastructure ( L2/L3 switches, fiber optics, LAN, Wi-Fi ) in line with Global IT standards.
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 Design and implement server architecture in line with Global IT standards.
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 Select, procure and install PC and workstations for Factory area.
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 Collaborate on OT security asset management and VLAN segmentation.
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 Setup Local Infrastructure Security according to Global IT Standards.
 
 
 </li>
 </ul>
 
 Vendor &amp; Budget Management
 
 
 
 <ul>
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 Coordinate with external vendors for workplace management.
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 Manage vendor relationships and contracts for local infrastructure and cabling.
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 Contribute to the preparation of the annual IT infrastructure budget.
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 Support procurement processes for OT and industrial infrastructure.
 
 
 </li>
 </ul>
 
 Operations &amp; Lifecycle Management
 
 
 
 <ul>
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 Purchase, manage, and patch factory PCs in OT and shopfloor environments.
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 Oversee IT asset lifecycle management and disposal.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 University degree in IT, Electronics, Information Systems, Automation, or a related field.
 </li>
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 Minimum 1-3 years of experience in IT roles within manufacturing environments.
 </li>
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 Strong knowledge of Windows-based systems, server architecture (physical and virtual), and network management.
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 Experience with ERP/MRP or production control systems is a plus.
 </li>
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 Familiarity with OT/IoT environments is an advantage.
 </li>
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 Excellent communication skills to engage with IT users and business functions.
 </li>
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 Fluent in English (written and spoken).
 </li>
 <li>
 Valid driving license required.
 
 
 </li>
 </ul>
 
 What we offer:
 
 
 
 Electrolux offers an exciting and challenging job opportunity in an international environment, with a high degree of independence and entrepreneurship.
 
 
 The Electrolux Group provides career opportunities within a global, fast moving, growing yet lean organization. This role will have several touch points globally within the company.
 
 
 
 Who we are:
 
 
 
 At Electrolux, we have a top management team who are passionate about gender diversity and diversity in general. It&rsquo;s integral to our Talent process, in how we grow talent. It&rsquo;s embedded in our initiatives and we have strong metrics to track this. But it&rsquo;s not just from the top. There is a network called Women at Electrolux operating in six major geographies that generates belief from the grassroots and keeps the topic top of mind. That combination is for us very powerful.
 
 
 In terms of metrics, we have very clear targets. To get to the right rotation, the right successions, we have to take tangible steps. We push ourselves to find great talents male and female.
 
 
 
 Find out more:
 
 
 
 Electrolux Group
 
 
</div>

IT Infrastructure Analyst

Hyde Park Developments

<div>
 <ul>
 <li>
 Provide first-level technical support to end-users, resolving hardware, software, and connectivity issues
 </li>
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 Install, configure, and update software applications on end-user devices
 </li>
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 Conduct hardware diagnostics and repairs on desktops, laptops, printers, etc
 </li>
 <li>
 Manage Hyde Park's servers and network infrastructure
 </li>
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 Administer and troubleshoot email system, network and internet connection, server's software and hardware related problems
 </li>
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 Monitor LAN/WAN performance and availability providing second level support for all IT related issues
 </li>
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 Determine software and hardware requirements to ensure the availability and reliability of IT systems and services
 </li>
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 Install and configure computer hardware operating systems, applications, and IP phones
 </li>
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 Monitor and maintain computer systems and networks including troubleshooting for system and network problems, diagnosing and solving hardware/software faults
 </li>
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 Set up new users' accounts and profiles, deal with password issues, and support management in all IT related topics
 
 
 </li>
 </ul>
 Manage all IT assets including performing regular checks and maintenance on computer equipment, maintaining an up-to-date register of all equipment, and purchasing all IT requirements
 
 
 
 Requirements
 
 
 
 <ul>
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 Minimum 5 years of relevant experience
 </li>
 <li>
 Bachelor`s degree in IT, Computer Science or any relevant discipline
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 Experience in computer hardware and software installing
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 Strong experience in servers management, security measures, and data protection
 </li>
 </ul>
</div>

Technology Operations Senior Engineer

FlapKap

<div>
 
 What is FlapKap ?
 
 
 
 We are the financial growth partner for the small and medium-sized businesses in the Middle East and Africa. We support our merchants to overcome their cash constraints by financing their working capital and ensuring their growth without losing equity.
 
 
 For more info, check our feature on Forbes.
 
 
 
 Why FlapKap?
 
 
 
 FlapKap is a fast, smart, collaborative and first of a kind startup that aims to disrupt the financial industry in the MENA region. We are backed by QED, BECO Capital, A15, Outliers, and Nclude with a total financing of over $40m USD. FlapKap offers a safe
 
 
 environment with a welcoming atmosphere to creativity and innovation. Everyday there are new challenges and significant achievements that make everyone charged, excited and proud to belong.
 
 
 
 Main Responsibilities:
 
 
 
 <ul>
 <li>
 Handle laptop setup, maintenance, and troubleshooting (macOS/Windows)
 </li>
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 Oversee network security (VPNs, Wi-Fi, firewalls, password management, 2FA)
 </li>
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 Maintain device inventory and enforce IT policies (onboarding/offboarding, access control, backups)
 </li>
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 Coordinate with vendors (ISPs, hardware suppliers, security tools)
 </li>
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 Support teams with hardware/software issues, license renewals, and basic integrations
 </li>
 <li>
 Assist with data privacy and security compliance
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience with BitDefender GravityZone or similar, Remote Desktop applications
 </li>
 <li>
 5+ years in IT admin or helpdesk for startups/Software Companies
 </li>
 <li>
 Organized, discreet, and proactive in closing gaps before issues arise
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
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 Competitive Salaries
 </li>
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 Hybrid working environment
 </li>
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 Paid time off
 </li>
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 Healthcare coverage
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 A highly collaborative team environment that will support your professional and personal growth
 </li>
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 A culture that promotes Work-Life balance and Wellbeing
 </li>
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 A culture of learning and innovation
 </li>
 </ul>
</div>

IT & Systems Administrator (Internal IT)

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Employee Life Cycle Specialist | Majid Al Futtaim Global Solutions | People &amp; organization
 
 
 
 Role Purpose
 
 
 
 The Employee Life Cycle (ELC) Specialist is responsible for managing HR operations across the full employee journey, including onboarding, transfers, promotions, data management, and offboarding. The role acts as the first point of contact for employees and managers, providing accurate advice and support through calls, emails, and ticketing systems. It also ensures smooth transactions in SuccessFactors and compliance with HR processes.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide timely and accurate support to employees and managers on HR queries (onboarding, transfers, data updates, exits).
 </li>
 <li>
 Manage HR system (SuccessFactors) transactions, such as hiring, job changes, compensation updates, and terminations.
 </li>
 <li>
 Ensure accuracy and compliance of employee data in SuccessFactors and ticketing systems.
 </li>
 <li>
 Deliver excellent customer service, ensuring positive feedback from employees and managers.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Business Administration, or a related field.
 </li>
 <li>
 1 Year of experience in HR operations, internships, or employee services (experience with SuccessFactors is a plus).
 </li>
 <li>
 Human Resources Internship or Diploma (Preferred).
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work from any country in the world for 30 days a year.
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Employee Lifecycle Specialist

Explore 968+ It support specialist in Cairo this November. Find roles across top companies and apply now to boost your career.

968 it support specialist jobs IN Cairo

IT Support Specialist

IT Support Specialist

Field Engineer

IT Infrastructure Analyst

Technology Operations Senior Engineer

IT & Systems Administrator (Internal IT)

Employee Lifecycle Specialist