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TECEZE

<div>
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
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 Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
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 Working with OEM vendors for replacing spares, hardware repairs &amp; troubleshooting
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 EUC Support
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 Inventory management
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 Imaging of Laptops &amp; Desktops
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 Printer Management
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 Assistance in fixing issues for Conference room and working with Vendor for room setup
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 Hardware/software troubleshooting and resolution
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 Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
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 Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
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 Network &amp; Sharing printer installation
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 Knowledge of Office 365 support
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 Coverage/compliance software installation and troubleshooting
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 Good communication skill
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 Good Knowledge of DHCP, DNS.
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 Maintain IT inventory, coordinate vendor support, and assist with procurement
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 Support Mac devices
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 Strictly adhere to defined Service Level Agreements (SLA&rsquo;s)
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 Support recurring meetings, events, and after-hours activities as required
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 Documenting incidents, problems, and resolutions for future reference and for the knowledge base
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 Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
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 L1 level network troubleshooting and resolution for LAN Connectivity
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 Hands &amp; feet support to Backend team for Network/Server/application issue
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 Working with vendor support contacts to resolve technical issues
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 Labelling Racks &amp; devices
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 <li>
 Server mounting/movement
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 Hands &amp; Feet Support for DC (Compute, Storage, Backup, Network.) Hands &amp; feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
 </li>
 </ul>
 
 
 Important Note
 
 
 <ul>
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 The backfill role requires you to be onsite when the primary engineer is on leave or vacation. Advance notice will be provided whenever your presence is required.
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 <li>
 This is a long-term contract position, and a compensation of 150BGP per day will be provided for backfill days.
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 </ul>
</div>

IT Support Specialist (Backfill)

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The IT Specialist plays a key role in supporting the organization&rsquo;s IT operations by ensuring the smooth functioning of computer systems and related technologies. The purpose of this role is to provide end users with reliable support so they can effectively carry out their daily work tasks.
 
 
 The position requires the ability to receive, prioritize, document, and resolve help requests raised by end users. This often includes direct hands-on technical assistance, proactive communication, and timely escalation of issues when needed. By maintaining system reliability and user satisfaction, the IT Specialist contributes directly to the overall performance and efficiency of the department.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 User Support &amp; Issue Resolution
 
 
 
 <ul>
 <li>
 Provide first-line support by receiving and accurately diagnosing user incidents, ensuring that problems are clearly understood before initiating corrective actions.
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 Resolve issues independently whenever possible and escalate cases promptly to higher support levels if the resolution is beyond the assigned authority or expertise.
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 Ensure that all communication with users is carried out in a clear, professional, and service-oriented manner, reinforcing user confidence in the IT function.
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 Participate actively in on-call or after-hours support schedules, providing continuity of IT services outside regular working hours.
 
 
 </li>
 </ul>
 
 Service Management
 
 
 
 <ul>
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 Adhere to and help enforce established Service Level Agreements (SLAs), ensuring that user requests and incidents are addressed within agreed timeframes.
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 Document all actions taken in response to incidents or service requests, maintaining accurate records in the ticketing and tracking systems.
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 Assist in managing IT tools, equipment, and resources, ensuring they are maintained in proper working condition and used responsibly.
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 Carry out additional duties assigned by the IT Support Supervisor, supporting the team&rsquo;s overall goals and operational priorities.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
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 Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.
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 Comply with the requirements of RDMC RQHSE Policy and Safety Management System.
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 Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility.
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 All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, IT, computer engineering, or any related field.
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 A strong command of both English and Arabic is required, with fluency in speaking, reading, and writing. Knowledge of French is considered an additional advantage.
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 Solid knowledge of Microsoft Office applications and their practical use in a business environment.
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 Familiarity with Microsoft Desktop Operating Systems and Windows Server administration is required to effectively support end users.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
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 A working understanding of computer networking, including the basic configuration and troubleshooting of switches, routers, and wireless access points.
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 Familiarity with the operation and maintenance of print drivers, print servers, and multifunction printers.
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 Ability to communicate emerging problems or recurring issues to supervisors in a timely and structured manner.
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 Demonstrated ability to interpret and work with technical documentation, including work orders, instruction sheets, and system-related manuals.
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 Awareness of IT and software assurance practices, including cyber security, system recovery, software licensing, and IT security fundamentals.
 
 
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 </ul>
 
 Experience
 
 
 
 <ul>
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 3-5 years&rsquo; professional experience in an IT support or technician role.
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 Hands-on experience in supporting and troubleshooting Windows Operating Systems, O365 Suite of Applications, and general computer hardware.
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 Exposure to enterprise applications and systems such as ERP systems, SharePoint, Maximo, and MS O365.
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 Experience in monitoring, supporting, and maintaining computers, software applications, and accessories in a professional setting.
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 Practical experience working with service delivery based on SLAs, ensuring responsiveness and accountability.
 
 
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 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
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 The ability to plan and organize work effectively to meet set deadlines and deliver on commitments.
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 A calm and constructive approach when faced with conflict or high-pressure situations, showing resilience and problem-solving ability.
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 A proactive, dependable, and disciplined attitude toward assigned tasks, with a willingness to take initiative.
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 Strong communication and interpersonal skills, enabling effective collaboration with colleagues, supervisors, and end users.
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 A cooperative team spirit that encourages knowledge sharing and mutual support within the IT team.
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 Accountability for work outcomes, demonstrating integrity and commitment to service quality in every task undertaken.
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 </ul>
</div>

IT Specialist

JOIN Solutions

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a highly skilled Microsoft 365 IT Specialist to join our team. This role is pivotal in managing, enhancing, and developing our Microsoft 365 ecosystem, including SharePoint intranet and Teams, to ensure seamless usage for all company employees. The successful candidate will also be responsible for developing a helpdesk tool within M365, curating IT policies and procedures, conducting training sessions, enforcing IT policies, and maintaining a digital asset log of company assets.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
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 SharePoint Intranet Management
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 Microsoft Teams Management
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 Helpdesk Tool Development
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 IT Policy and Procedure
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 Training and Support
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 Digital Asset Management
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 Cross-Functional Collaboration
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 </ul>
 
 
 
 
 
 Additional Key Responsibilities:
 
 
 <ul>
 <li>
 Onboarding New Employees.
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 Offboarding Exiting Employees.
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 Laptop and Digital Asset Control.
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 Remote Employee Management.
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field.
 </li>
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 4 years of experience as a Technical Support Engineer / Cloud Support Engineer or similar role
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 Proven experience managing and enhancing Microsoft 365 tools, specifically SharePoint and Teams.
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 Experience in managing IT aspects of HR processes, including onboarding and offboarding employees.
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 Experience in developing IT solutions within the Microsoft 365 platform , including custom helpdesk tools.
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 Strong knowledge of IT policies, compliance, and governance.
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 Proven ability to develop and enforce IT policies for both in office and remote work environments.
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 Experience with digital asset management and inventory control.
 </li>
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 Ability to work collaboratively across teams and with all levels of management.
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 Familiarity with software license management and IT asset tracking.
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 </ul>
</div>

Senior System Administrator

EOS IT Solutions

<div>
 
 Our Company
 
 
 
 At EOS, we are committed to delivering innovative solutions that empower businesses and individuals to thrive. Our culture is built on collaboration, integrity, and continuous improvement, ensuring we provide exceptional service and create meaningful impact.
 
 
 
 Role Summary
 
 
 
 The
 
 Desktop Support Associate
 
 plays a key role in ensuring the smooth deployment, maintenance, and recovery of IT equipment across the organisation. This role provides hands-on support for hardware, assists with equipment lifecycle activities, and contributes to overall inventory and logistics operations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Fulfil materials and equipment requests efficiently and accurately
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 Deploy desk setups and monitor configurations
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 Provide desk-side support and manage quick-fix solutions
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 Collect IT equipment for terminations, upgrades, or decommissions
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 Assist with internal desk moves and hardware relocations
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 Provide troubleshooting and Tier 1 support where appropriate
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 Maintain and restock IT cabinets and vending machines
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 Perform Level 1 vending machine maintenance (training provided)
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 Conduct vending machine planogram changes, relocations, and decommissions
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 Proactively manage inventory within deployment scope
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 Track all hardware using internal data systems to ensure traceability
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 Manage e-waste logistics and support donation requests
 </li>
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 Receive inbound hardware and conduct physical inventory counts
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 Support shipments and coordinate outbound logistics as needed
 </li>
 <li>
 Work closely with regional inventory teams to align operational efforts
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 <li>
 Participate in cycle counting and contribute to overall stock accuracy
 </li>
 <li>
 Complete special projects as assigned by site leadership
 
 
 
 </li>
 </ul>
 
 Minimum Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Associate degree in IT, Computer Science, or related field (or equivalent experience)
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 <li>
 1+ years of experience in IT support, help desk, or desktop support
 </li>
 <li>
 English proficiency is essential for internal stakeholder communication
 </li>
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 Proficiency in Microsoft Office, particularly Excel and Outlook
 </li>
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 Strong communication skills, both verbal and written
 </li>
 <li>
 Excellent time management and prioritisation skills
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 Detail-oriented with strong organisational abilities
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 Ability to work effectively both independently and as part of a team
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 Professionalism and a strong customer service mindset
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Experience in logistics, warehousing, manufacturing, or similar environments
 </li>
 <li>
 Familiarity with inventory tracking systems or asset management tools
 
 
 
 </li>
 </ul>
 
 Belonging at EOS
 
 
 
 We believe diversity and inclusion are essential to our success. We welcome individuals from all backgrounds and strive to create an environment where everyone feels respected, valued, and empowered to contribute their unique perspectives.
 
 
 #IND
 
 
</div>

Desktop Support Associate

Bayantech

<div>
 
 About the Role:
 
 
 
 We're looking for a motivated Junior System Administrator to join our team at Bayantech. This is a great opportunity for someone at the early stage of their career who's eager to learn, grow, and gain hands-on experience in managing IT systems and infrastructure.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Assist in installing, configuring, and maintaining servers and systems
 </li>
 <li>
 Monitor system performance and report any issues
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 Provide technical support to employees and troubleshoot basic IT problems
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 Support user account management (creation, access, permissions)
 </li>
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 Help maintain system security, backups, and updates
 </li>
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 Document processes and system configurations
 </li>
 <li>
 Collaborate with the IT team on ongoing projects and improvements
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in IT, Computer Science, or a related field
 </li>
 <li>
 1&ndash;2 years of experience in IT support or system administration
 </li>
 <li>
 Basic knowledge of Windows and/or Linux operating systems
 </li>
 <li>
 Familiarity with networking fundamentals
 </li>
 <li>
 Good problem-solving skills and willingness to learn
 </li>
 <li>
 Strong communication and teamwork skills
 
 </li>
 </ul>
</div>

Junior System Administrator

SSC HR Solutions

<div>
 <ul>
 <li>
 BASIC FUNCTION:
 
 
 </li>
 </ul>
 Represeting the first line of support in relation to banking applications and solutions , responsible to provide the optimum support and guidance to end users acorss all bank's dpertment to optimize usability of information systems and SLA/OLA and increase the percentage of system avilability and stability .
 
 
 <ul>
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 WORK PERFORMED &amp; MAJOR DUTIES:
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 To assist end users in solving their problems &amp; challenges related to varius banking applications and solutions as agreed SLA
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 To support and conmtripute in supporting bank's clients in relation to self servcies and digital channles
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 Resolve operational applications problems reported by the end user
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 To monitor system avilability and data entigrity and report errors and inconsistencies and do the needfull escalations
 </li>
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 To provide technical support for all areas of Material business. This includes ( Core banking , digital applications , other banking and buiness appilcations
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 <li>
 , software support, end user training , assist in preparation of add-hoc reporting and regulatory reporting ....)
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 Perform setup and congiguration related to corporate internet banking and B2B customers
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 Ensures efficient use of applications and business solutions
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 Assist in preparing training programs for end users for banking application and new implemntations
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 Assist employee analyzing &amp; solving their application problems
 </li>
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 Receive user calls &amp; Request for assistance, and log them in IT Help Disk systems
 </li>
 <li>
 Escalate reported problems to responsible team within IT (Development team, networking, operation ... (
 </li>
 <li>
 Preparing incedent reports for reported problems/occurance and escalate to application support senior manager
 </li>
 <li>
 Reports applications problems and quries to related vendors through vendor help disk systems and follow up obtaiing solutions/system patches
 </li>
 <li>
 Assist in testing and deployemnt applications proplems fixes
 </li>
 <li>
 Monetoring software vendors performance accoring to SLA and support agreemnts and report any breaches or delay in resolutions to application support senior manager
 </li>
 <li>
 WORK CONTACTS:
 </li>
 <li>
 Has a frequent contact with various bank users to resolve reported proplems and occurances
 </li>
 <li>
 Has frequent contacts with external organizations who have electronic data transfer with the Bank (e.g. SWIFT, Master Card, Knet, ministries, etc..), other Banks and vendors
 </li>
 <li>
 Has frequent contacts with vendors and service providers to respolve reported proplems or service outage
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 FREEDOM TO ACT:
 </li>
 <li>
 Suggest solutions to resolve reported problems and improve automated internal controls
 </li>
 <li>
 Reports to IT applications Senior Manager
 </li>
 <li>
 Taking the appropriate immediate procedures to solve end user real time problems
 </li>
 <li>
 MINIMUM REQUIREMENTS (EDUCATION-EXPERIENCE-SKILLS):
 </li>
 <li>
 University Degree in Computer Science, Business, Banking, or equivalent
 </li>
 <li>
 0-2 year experience in related work field
 </li>
 <li>
 Knowledge of banking user and application systems
 </li>
 <li>
 Proficient with usage of standard diagnostic and testing of software tools
 </li>
 <li>
 Excellent English and Arabic communication skills, both verbal and written, and interpersonal skills to work in a multi-disciplinary and multicultural environment
 </li>
 <li>
 The ability to work under stress and beyond office hours to meet projected deadlines and milestones
 </li>
 <li>
 Able to work independently and within a team-spirited environment
 </li>
 </ul>
</div>

Banking Application Support Senior Clerk

<div>
 
 
 Key Responsibilities
 
 
 
 In this role, you are responsible for the design, implementation, operation, and continuous optimization of complex IT infrastructure components within your assigned areas of expertise. You act as a last-level technical expert and play a key role in ensuring stable, secure, and standardized IT services.
 
 <ul>
 <li>
 Designing, implementing, installing, operating, updating, and troubleshooting assigned specialized IT topics such as:
 </li>
 </ul>
 <ol>
 <li>
 Terminal Server environments
 </li>
 <li>
 Virtual server infrastructures
 </li>
 <li>
 Antivirus and endpoint protection solutions
 </li>
 <li>
 Backup and recovery systems
 </li>
 <li>
 Linux and Windows server environments
 </li>
 <li>
 Database systems
 </li>
 <li>
 Secure file transfer environments
 </li>
 <li>
 Monitoring solutions
 </li>
 <li>
 Standardized platforms and individual application/software solutions
 </li>
 </ol>
 <ul>
 <li>
 Independently managing incidents, problems, and escalations up to last-level support
 </li>
 <li>
 Supporting the consultation, planning, and technical design of IT projects
 </li>
 <li>
 Coordinating tasks, timelines, and deliverables for assignments delegated to external service providers, other IT specialist groups, or operational business units
 </li>
 <li>
 Coordinating with external service providers as well as internal IT specialist teams
 </li>
 <li>
 Acting as the primary contact for last-level and highly complex technical issues
 </li>
 <li>
 Designing and implementing automation solutions, including scripting where required
 </li>
 <li>
 Conceptualizing tasks suitable for routine and operational activities
 </li>
 <li>
 Creating and maintaining high-quality technical documentation independently
 </li>
 <li>
 Participating in on-call rotations and scheduled work outside standard business hours for maintenance activities or technical changes
 </li>
 <li>
 Taking on defined ITSM roles such as Incident Manager, Problem Manager, Change Manager, and System Coordinator
 </li>
 <li>
 Ensuring strict compliance with information security requirements, including careful handling of privileged access rights
 </li>
 <li>
 Adhering to confidentiality obligations, contractual and legal regulations, and ISMS policies
 </li>
 <li>
 Immediately reporting and actively supporting the resolution of security incidents
 </li>
 <li>
 Additional tasks can be assigned at any time
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a comparable qualification
 </li>
 <li>
 Minimum of 5 years of proven, hands-on experience in systems engineering and server-/system administration within complex, enterprise IT environments
 </li>
 <li>
 ITILv4 Foundation certification
 </li>
 <li>
 Fluent English skills (at least B1 level)
 </li>
 <li>
 In-depth knowledge of current market technologies in virtualization (VMware, Proxmox) and backup/restore products (Veeam etc.)
 </li>
 <li>
 Very high willingness to learn, strong resilience, and flexibility in a dynamic IT environment
 </li>
 <li>
 Structured, goal-oriented, and analytical working style with a strong sense of ownership
 </li>
 <li>
 Strong organizational and coordination skills with the ability to manage multiple stakeholders and priorities
 </li>
 <li>
 Excellent communication skills, a strong team-oriented mindset in an international environment and the ability to explain complex technical topics clearly
 </li>
 <li>
 High level of commitment, reliability, and hands-on mentality
 </li>
 </ul>
 
 
</div>

Senior System Engineer

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