associate technical client support Jobs in Islamabad

associate technical client support

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associate, client support Jobs in Islamabad

associate, client support

associate, client support (ciq) Jobs in Islamabad

associate, client support (ciq)

it support specialist

PromaxIT Solutions

Promax IT Solutions is looking for a skilled and motivated IT Support Specialist to join our Managed Service Provider (MSP) team. The ideal candidate will have experience supporting multiple clients, handling diverse IT environments, and delivering excellent customer service.Key Responsibilities&middot; Provide 1st and 2nd line technical support for client IT systems, applications, and networks.&middot; Manage support tickets via the helpdesk, ensuring timely response and resolution.&middot; Configure, maintain, and troubleshoot Microsoft 365, Azure, and Windows environments.&middot; Support and administer firewalls, routers, switches, and VPNs.&middot; Assist with server builds, patching, and monitoring.&middot; Work with backup, disaster recovery, and cybersecurity tools.&middot; Document technical issues, fixes, and procedures.&middot; Provide on-site or remote support as required.Key Skills &amp; Experience&middot; Previous experience working in an MSP environment (essential).&middot; Strong knowledge of Microsoft 365, Azure AD, Intune, and Teams.&middot; Experience with Windows Server, Active Directory, Group Policy, and networking.&middot; Knowledge of firewalls (Fortinet, Sophos, or similar), VPNs, and remote access solutions.&middot; Familiarity with backup and cybersecurity solutions (ESET, Defender, etc.).&middot; Strong troubleshooting skills across desktops, laptops, and mobile devices.&middot; Excellent communication and customer service skills.Nice to Have&middot; Relevant certifications (Microsoft, CompTIA, ITIL, Cisco, Fortinet, etc.).&middot; Experience with automation and scripting (PowerShell).&middot; Exposure to cloud migrations and project work.What We Offer&middot; Training and certification support&middot; Opportunity to work with a wide range of technologies&middot; A collaborative and supportive team environment&middot; Career progression within a growing MSPIf you&rsquo;re passionate about IT, enjoy solving problems, and thrive in a fast-paced MSP environment, we&rsquo;d love to hear from you!Apply now by sending your CV to hr@promaxit.co.ukJob Type: Full-timePay: From Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>Microsoft Certified: Azure Administrator Associate (Required)</li></ul>Work Location: In person

IT Support Specialist

Zones

<div>Description 
 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
As a Cloud Technical Specialist at Zones, you'll deliver exceptional service to our clients. You'll be the first point of contact for various customer engagements, providing comprehensive technical support for Microsoft 365 applications and Azure administration. This role requires strong communication skills and the ability to work flexible shifts. 
What you&rsquo;ll do as a Cloud Technical Specialist: 
Employees employed in the role of Cloud Technical Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 
<ul><li>
Provide white-glove service to Zones clients, addressing Microsoft 365 and Azure-related issues.</li><li>
Serve as the initial contact for customer engagements, guiding them through account details and troubleshooting technical issues.</li><li>
Work on Azure administration tasks such as subscription management, VM management, authentication, VPN configuration, and network monitoring.</li><li>
Establish strong relationships with customers and colleagues, adapting to changing situations.</li><li>
Stay up-to-date with technological changes through training and support calls, handling issues related to various cloud platforms and technologies.</li><li>
Work independently and provide guidance to new team members.</li><li>
Troubleshoot and document incidents, identify root causes, and implement preventive measures.</li><li>
Ensure timely resolution of issues, adhering to SLAs.</li><li>
Act as a subject matter expert across supported areas and coordinate issue resolutions.</li></ul> 
What you will bring to the team:<ul><li>
Bachelor&rsquo;s degree in Computer Science or any related field.</li><li>
Strong client-facing communication skills, including the ability to communicate with all levels of management.</li><li>
1 to 3 years of experience in Microsoft Office 365, Azure, Intune, Windows Active Directory, Azure AD, Windows Server, Windows OS, and PowerShell.</li><li>
Understanding of computer systems and mobile devices for troubleshooting.</li><li>
Experience with cloud and hybrid infrastructures, Microsoft 365 Security, Azure Security, and Enterprise Mobility + Security.</li><li>
Knowledge of Windows, SQL, and Exchange Server preferred.</li><li>
Experience with defining and refining business processes focused on high-quality support.</li><li>
Certifications in Microsoft technologies preferred.</li><li>
Familiarity with ticketing systems such as Service-Now, Zendesk, Jira, or Freshdesk.</li><li>
Ability to work independently in a fast-paced environment.</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Shift Timings: 8:00 P.M to 5:00 A.M (Pk time) Rotational Shifts</div>

Cloud Technical Specialist

FGK Back Office Services Pvt Ltd

A well-established London based IT company provides exceptional IT support to a range of small businesses who are predominantly in the UK supporting the financial sector.We pride ourselves on learning and understanding the needs of our clients, enabling us to give them excellent service. It goes without saying that you will need to have strong communication skills otherwise the technical knowledge you have will be wasted!Our clients expect you to have all the usual technical knowledge they would expect from a company like ours whilst also understanding the demands of businesses that operate in a regulated environment. Your attention to detail, strict confidentiality, good organisational skills, excellent technical knowledge and a desire to help clients with their IT related issues will enable you to succeed in this role.The company was started 11 years ago and has developed a strong reputation with our clients for great service coupled with embracing up to date IT solutions.We are looking for an experienced IT Support Analyst who can operate Level 3 support, providing efficient, proactive, and expert-level service. Having the experience to help us give our clients the support experience they need and to develop our business. Have excellent spoken English, studies taken in English. Very good understanding of Microsoft 365 services and but not essential ESET Security Services. Excellent knowledge in PC repairs/Build.An excellent level of English is a pre-requisite for this role.The IT Support Analyst will be responsible for the following tasks:<ul><li>Handle complex, unresolved issues escalated by Level 1 and Level 2 support.</li><li>Conduct root cause analysis for recurring or critical technical problems.</li><li>Administer and troubleshoot:</li></ul>o Windows Server environments (2016&ndash;2022)o Active Directory, Group Policy Objects, DNS/DHCP, and Windows Server roles (e.g., File Services, Remote Access)<ul><li>Design, implement, and maintain virtual environments (e.g., Hyper-V, VMware, or cloud-hosted VMs).</li><li>Managing and Administrating O365 All Admin Centre&rsquo;s for Internal Company and Clients as well.</li><li>Manage Azure AD sync, hybrid identity issues, and conditional access policies.</li><li>Maintain SharePoint platform and creating and managing sites.</li><li>Support and troubleshoot Microsoft Intune, Endpoint Manager, or other RMM tools.</li><li>Monitor and manage backup systems, EDR platforms, and infrastructure alerts.</li><li>Support and troubleshoot M365 security &amp; compliance features (e.g., DLP, retention, auditing).</li><li>Deploy tools and applications across the organization to protect all machines from malware and external threats.</li><li>Write and deploy PowerShell scripts or automation workflows to streamline support tasks.</li><li>Participate in change management processes, such as system upgrades and application rollouts.</li><li>Provide mentorship and guidance to junior support team members.</li></ul>Required Qualification &amp; Skills <ul><li>Graduate in related discipline, Information Technology, Computer Science</li><li>Prior experience of 5 years performing IT Support functions at level 3 in a remote working environment.</li><li>Strong knowledge of operating systems and networks, advanced tools and applications.</li><li>Strong problem solving, time management and communication skills.</li></ul>Other Information<ul><li>Timing: Winter: 10:00 AM to 07:00PM Summer: 09:00 Am to 06:00PM.</li><li>Working Days: From Monday to Friday.</li><li>Location Preference: Rawalpindi &amp; Islamabad</li></ul>If you believe your background meets the criteria, please visit to www.manageoutsource.com/careers and submit your CV with a cover letter.Job Type: Full-timeLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

IT Support Analyst - Level III

M365Connect

<div>
 
 Role Overview:
 
 
 
 We are a Microsoft Services Provider facing limitations when it comes to internal scripting knowledge. The creation of Scripts inside the Microsoft Environment (Online as well as OnPrem) especially in the Microsoft Exchange is crucially important. Accordingly, we need someone who is handling this part on behalf of our team members as well as teaches them PowerShell on-the-go while working together on those scripts as basic knowledge is given and needs to get elevated to advanced knowledge. This role combines technical support with educational mentorship, offering the successful candidate an opportunity to significantly impact our operational efficiency and technical acumen in a long term fully remote environment with flexible working hours. This role requires the candidate to work fulltime but can get started part time as well. However full-time available applicants will get preferred.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Having basic knowledge in managing and troubleshooting Microsoft environments.
 </li>
 <li>
 Having expert knowledge in developing, testing, implementing/processing, and optimizing PowerShell scripts to automate scheduled tasks (for example Security Update on Exchange Server), enhance system functionality, and improve operational efficiency.
 </li>
 <li>
 Conduct personalized training sessions to teach PowerShell to team members, adapting content to meet varying levels of expertise. No learning material is required! We will learn on the go while creating/adjusting the Scripts together and during the transfer of a script.
 </li>
 <li>
 Collaborate closely with IT and recruitment teams to understand their automation needs and develop solutions to streamline processes.
 </li>
 <li>
 Assist in the documentation of scripts and system configurations.
 
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications:
 
 
 
 <ul>
 <li>
 Proven expertise in PowerShell scripting, with a portfolio of scripts or projects to demonstrate skills.
 </li>
 <li>
 Basic Knoweldge of Microsoft Windows Server as well as M365 Capabilities including Azure (Runbooks automation for example)
 </li>
 <li>
 Experience in teaching or mentoring individuals in technical subjects, preferably PowerShell.
 </li>
 <li>
 Strong problem-solving skills and the ability to work collaboratively in a remote team environment.
 </li>
 <li>
 Excellent communication skills, with the ability to translate complex technical concepts into understandable terms for non-technical team members.
 </li>
 <li>
 Fluent in English, with any additional language skills being a bonus.
 </li>
 <li>
 Passion for continuous learning and sharing knowledge with others.
 
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 At M365Connect, you will be part of a visionary team dedicated to excellence in IT recruitment and technological innovation. This role offers the unique opportunity to shape our internal capabilities while fostering a culture of learning and improvement. Enjoy the flexibility of remote work, a supportive team environment, and the chance to make a tangible impact on our operations and expertise.
 
 
 
 How to Apply:
 
 
 
 Please submit your CV, a cover letter expressing your interest in this position, and examples of PowerShell scripts or projects you've worked on by clicking on apply. We&rsquo;re excited to explore how your expertise can drive our mission forward.
</div>

PowerShell Expert - Full-Time, Remote

Fun City

Key Responsibility &amp; Duties:-<ul><li>Installation, configuration &amp; maintenance of Servers.</li><li>Scheduling backup of servers on NAS &amp; external Hard Disks.</li><li>Configure Firewall &amp; create VLAN.</li><li>Configure and manage the Proxy server.</li><li>Maintain the center IT infrastructure.</li><li>Install configure &amp; troubleshoot Email server.</li><li>Configure &amp; troubleshoot surveillance cameras.</li><li>Install &amp; configure the InterCard ICashier POS software.</li><li>Configures &amp; troubleshoot the InterCard Ireaders in back office.</li><li>Resolve the Issues of InterCard back office &amp; ICashier.</li><li>Manage Internet Connections and virtual telephone Exchange</li><li>Install &amp; manage the attendance machine/software.</li><li>Installation, configuration and maintenance of user accounts in Active directory.</li><li>Provide the management with correct specification of all equipment&rsquo;s hardware &amp; software required for the center as well as recommending purchases and perform installation.</li><li>Repair &amp; maintenance of IT equipment&rsquo;s.</li><li>Resolve the queries of staff relevant to the software/hardware and network.</li><li>Planning future improvement.</li><li>Any other task assigned by HOD/Line Manager</li></ul>QualificationMasters in Computer Science.Experience2-3 Years professional experience.Job Type: Full-timeWork Location: In person

Assistant System Administrator

CALL BOX BPO

Job descriptionUnder limited supervision, performs technical and administrative work in supporting and maintaining the Point of Sales (POS) systems and related devices for our Clients. Work involves maintenance and support of all computers (POS devices, servers, desktops and laptops), databases, networked and standalone printers, label printers, scanning equipment and all other IT equipment.Essential Job Duties<ul><li>Supports and maintains POS system computers (servers, desktops, cash registers, laptops and tablets).</li><li>Supports and maintains POS related devices, like POS printers, scanners, cash drawers and EFTPOS terminals.</li><li>Supports and maintains all scanning equipment, including handheld scanners and wireless access points.</li><li>Supports, trains, sets up, and troubleshoots users company-wide.</li><li>Uses a variety of computer software such as Office 365, Ms Office Suite, Windows Server OS, etc.</li><li>Prepares documentation of all adds, moves, and changes throughout the network.</li><li>Performs general administrative/office duties as required, including preparing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving emails, answering the telephone, etc.</li><li>High level of attention to detail, following proven processes and guidelines as set by the organization. Our key focus is quality and consistency for proven customer satisfaction.</li><li>Keenly works in a team environment, happy to share learning&rsquo;s and assist others.</li><li>Is prepared to work overtime, Performs related duties as required.</li><li>Great Problem Solving and analytical skills, Able to perform well under stress.</li><li>Good English communication skills and very professional in your approach to customer service.</li><li>Night Shift</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs115,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad G-8/Markaz: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>A bachelor's degree in Computer Science or Information Technology is required.</li><li>Male only</li></ul>Experience:<ul><li>Support: 3 years (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs90,000.00 - Rs1,500,000.00 per monthWork Location: In personApplication Deadline: 30/07/2025

Male IT/Technical Support Onsite (IT/computer Science degree only)

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 Transportation Support Specialist is responsible for managing and auditing all freight-related activities to ensure timely and accurate invoice processing, shipment coordination, and post-shipment issue resolution. This role supports cross-functional teams including finance, sales, and project management by facilitating order management, verifying shipping data, and optimizing transportation solutions. The specialist works closely with third-party auditors, transportation providers, and internal stakeholders to resolve payment discrepancies, manage returns and claims, and maintain efficient and cost-effective logistics operations.
 
 
 
 What You Will Do As a Transportation Support Specialist
 
 
 
 Employees employed in the role of Transportation Support Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 Your Responsibilities Will Include, But Are Not Limited To
 
 
 
 <ul>
 <li>
 Complete auditing and reporting of all freight related invoices via Matched/Unmatched report and EDI portal, confirm invoices are ready for payment to carriers
 </li>
 <li>
 Manage day-to-day with 3rd party auditor and internal finance team including solutioning issues with payments, late fees, file data
 </li>
 <li>
 Complete freight related cases returns, re-routes, claims cases. Returns cases are audited to ensure correct billing customer vs. Zones responsibility, best ship method, etc.
 </li>
 <li>
 Assists with department day-to-day email operations (tracking, quoting, fixing shipping errors, updating delivery requirements, etc.)
 </li>
 <li>
 Provide support for sales/PMO/Deployment with order management in CE to ensure orders can ship from TSC as needed.
 </li>
 <li>
 Post-shipment resolutions, i.e. serial number and tracking validation, package research, etc
 </li>
 <li>
 Coordinating transportation providers to ensure prompt and proper movement of shipments (maintaining special project schedules as needed)
 </li>
 <li>
 Work with sales and Project managers to ensure orders are shipped in the most efficient and cost-effective ways possible
 </li>
 <li>
 Making special shipping arrangements as necessary
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 1+ year(s) required of experience in transportation and warehousing
 </li>
 <li>
 Excellent written and verbal communication skills to effectively engage with, present information to, and respond to questions from team members, other departments, administrators, general public, customers, and contracted suppliers
 </li>
 <li>
 Perform duties and tasks with an awareness of all documented policies and procedures
 </li>
 <li>
 Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
 </li>
 <li>
 Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
 </li>
 <li>
 Graduate &ndash; In any discipline.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Shift Timings: 8:00 P.M to 5:00 A.M (Pk time)
</div>

Transportation Support Specialist

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