customer support executive Jobs in Islamabad

customer support executive

customer service specialist Jobs in Islamabad

customer service specialist

associate technical consultant Jobs in Islamabad

associate technical consultant

client services/customer care advisors specialist Jobs in Islamabad

client services/customer care advisors specialist

it analyst

it support specialist

confidentioal

Role OverviewWe&rsquo;re launching a new BPO focused on serving SaaS and tech startups with AI-augmented customer support, SDR-as-a-Service, Revenue-as-a-service and account management. As our first IT Administrator, you will be responsible for setting up and managing the technical backbone of our operations, ensuring network reliability, security, and compliance from Day 1.Key Responsibilities&#9679; Network &amp; Connectivity&#9675; Set up and maintain dedicated fiber internet with static IP.&#9675; Ensure VPN implementation and manage secure VoIP/softphone systems.&#9675; Monitor uptime, bandwidth, and redundancy (backup line, failover).&#9679; System Security&#9675; Deploy and manage endpoint security (antivirus, firewall, Bitdefender/Microsoft Defender).&#9675; Enforce endpoint security and basic device management using Google Workspace or Microsoft 365 tools.&#9675; Handle data backup, access control, and device monitoring.&#9679; Hardware &amp; Infrastructure&#9675; Procure and configure laptops, noise-cancelling headsets, routers, UPS/power backup.&#9675; Support day-to-day IT issues for staff (troubleshooting, upgrades, patching).&#9679; Compliance &amp; Licensing&#9675; Ensure systems are client-ready (role-based access, VPN logs, device security).&#9675; Maintain audit-ready IT documentation (system configurations, access logs, incident reports).&#9675; Implement data backup and recovery procedures aligned with client compliance expectations.&#9675; Ensure secure onboarding/offboarding of employees (access revocation, credential management).&#9679; SaaS &amp; Collaboration Tools&#9675; Administer Google Workspace, CRM, dialer, and other SaaS subscriptions.&#9675; Support integration of AI-assisted tools for workflows.Qualifications&#9679; Bachelor&rsquo;s degree in Computer Science, IT, or related field.&#9679; 2&ndash;4 years&rsquo; experience in IT support/admin (BPO or SaaS company experience preferred).&#9679; Strong knowledge of network setup, VoIP/dialers, firewalls, and cloud tools.&#9679; Hands-on with VPNs, endpoint protection, and data security best practices.&#9679; Problem solver with ability to support a fast-paced startup environment.&#9679; Candidates who can share examples of past IT projects (e.g., network setups, VoIP configurations, security policies, or IT documentation they&rsquo;ve prepared and can explain) will be preferred.What We Offer&#9679; Market-competitive salary with potential for growth as the company scales.&#9679; Focus on continuous learning and professional development in IT, SaaS, and BPO operations.&#9679; Early-stage startup environment where you&rsquo;ll play a hands-on role and have real ownership.&#9679; Direct exposure to global SaaS clients and top-tier tools, building international experience.Job Type: Full-timeWork Location: In person

IT Administrator (BPO Operations)

Teamficient

Position Title: IT AssistantLocation: RemoteEmployment Type: Full-TimeExperience Level: 2+YearsCompany: Teamficient - www.teamficient.comSalary Range: $800 - $1000 (Negotiable for highly experienced candidates)Work Schedule:<ul><li>Time Range: Between 7 AM &ndash; 7 PM CST (Graveyard shift)</li><li>Working Hours: 9 hours per day (8 working hours + 1-hour break)</li><li>Days Off: TBD (2 days per week)</li></ul>About Us: At TeamFicient, we are a dynamic team of highly experienced professionals dedicated to providing tailored solutions that meet the unique needs of our clients. We are currently seeking a skilled IT Assistant to join our team and play a crucial role in maintaining the efficiency and accuracy of our day-to-day operations.Why Join Us?&#9989; Competitive salary with potential increases based on performance.&#9989; Opportunities for career advancement.&#9989; Stable and supportive work environment.Job OverviewWe&rsquo;re seeking a dependable and detail-oriented IT Assistant to manage the core user operations that keep our team productive and secure. This role is essential for overseeing onboarding/offboarding, access permissions, and tool administration across multiple platforms like Zoho, Google Workspace, Microsoft 365, and our VOIP system. You'll also ensure that team timesheets are accurately logged and assist with IT support tickets as needed.Key Responsibilities<ul><li>Manage employee onboarding and offboarding, including creation and removal of system credentials.</li><li>Assign and maintain user access and permission levels across all company tools.</li><li>Handle Zoho Apps administration, especially Zoho Recruit and the Zoho One suite.</li><li>Provide technical support using a ticketing system, resolving common software and access issues.</li><li>Set up and manage VOIP systems such as Zoom Phone or 8x8.</li><li>Review employee timesheets for accuracy using tools like Time Clock Wizard.</li><li>Support Google Workspace and Microsoft 365 email and user account administration.</li><li>Perform basic WordPress website edits and content updates.</li></ul>Qualifications<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).</li><li>2&ndash;3 years of experience in an IT support or systems administration role.</li><li>Strong familiarity with Google Workspace and Microsoft 365 admin tools.</li><li>Hands-on experience managing Zoho Apps, especially Zoho Vault.</li><li>Experience with Zoom Phone, 8x8, or other similar VOIP platforms.</li><li>Knowledge of Time Clock Wizard or other time-tracking tools.</li><li>Basic understanding of WordPress content management and editing.</li><li>High attention to detail, especially in handling credentials and user data.</li><li>Strong communication and troubleshooting skills.</li><li>Bilingual capabilities (English/Spanish) needed.</li></ul>System Requirements<ul><li>Desktop/Laptop</li><li>Intel Core i5</li><li>4GB RAM for multitasking requirements</li><li>Workstation free from any Noise and Distractions</li><li>Backup Internet Connection</li><li>USB Headset with Noise Cancelling</li><li>Backup for Power Outage: Generator/UPS or Alternative Location</li></ul>Application ProcessAll initial interviews for this position will be conducted via a Google Form interview setup. Applicants must complete the form using the link provided below to be considered for the position.[Submit Your Initial Interview Here] - https://forms.gle/B8LsjtBJ1PqL4KeD9Only shortlisted candidates will be invited for a technical interview and assessment test following the initial screening.This is a long-term opportunity to grow with a supportive, global team and build a rewarding work-from-home career with Teamficient.Job Type: Full-timeWork Location: Remote

IT Assistant

MTBC CareCloud

As a Tier 1 System Support Engineer, you will be the first point of contact for technical support requests. You&rsquo;ll handle day-to-day troubleshooting, resolve basic IT issues, and escalate complex cases to higher tiers. This is an excellent entry-level opportunity to build your IT career in a dynamic and global environment.Key Responsibilities<ul><li>Provide first-level support for system, hardware, software, and network-related issues.</li><li>Log, track, and manage support tickets using a helpdesk/ticketing system.</li><li>Troubleshoot common end-user issues with Windows, Office 365, and networking.</li><li>Assist with system setups, configurations, and user account management.</li><li>Escalate unresolved issues to Tier 2 or Tier 3 teams.</li><li>Document common problems and solutions for knowledge sharing.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field</li><li>1 year plus of IT support experience.</li><li>Basic knowledge of Windows/Linux environments and networking.</li><li>Familiarity with Active Directory and Office 365 is a plus.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work in shifts and under pressure.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>If offered job in Bagh, are you willing to relocate?</li><li>We need resource as soon as possible, can you start immediately?</li></ul>Work Location: In person

System Support Engineer - Tier I

Acgile (Accounting & Bookkeeping Services)

Job Title: IT Network &amp; Systems AdministratorLocation: PWD Islamabad Employment Type: Full-time(onsite) Working Hours: 8:00 PM &ndash; 5:00 AM (Night Shift) Salary Range: Up to PKR 100,000 per monthWe are seeking an IT Network &amp; Systems Administrator to join our team and take ownership of managing and securing our IT infrastructure. This role involves hands-on work with servers, firewalls, and networks, ensuring continuous uptime and strong cybersecurity measures across the organization.Responsibilities<ul><li>Network &amp; Infrastructure Management</li><li>Manage FortiGate firewall, SD-WAN configuration, and network security policies</li><li>Maintain switches, routers, WiFi systems, and VLAN configurations</li><li>Monitor network performance and troubleshoot connectivity issues</li><li>Server Administration</li><li>Manage Windows Server and Ubuntu Linux Server</li><li>Maintain Docker containers hosting websites and applications</li><li>Perform backups, updates, and server monitoring</li><li>IT Support &amp; User Management</li><li>Provide technical support to employees for hardware/software issues</li><li>Handle employee onboarding (equipment setup, account creation)</li><li>Process employee clearance (equipment recovery, access removal)</li><li>Security Management</li><li>Implement network security policies and access controls</li><li>Configure firewall rules, VPN, SSL inspection, and content filtering</li><li>Manage biometric systems and monitor security incidents</li></ul>Required Qualifications<ul><li>Experience: 2-4 years in IT support/network administration</li><li>Networking: TCP/IP, VLANs, routing, switching</li><li>Firewall: FortiGate 80F</li><li>Systems: Windows Server, Linux (Ubuntu preferred)</li><li>Containers: Basic Docker experience required</li><li>Security: Network security principles, VPN, SSL/TLS</li><li>Soft Skills: Problem-solving, communication, ability to work independently</li></ul>Preferred<ul><li>Fortinet NSE certification or willingness to obtain</li><li>SD-WAN experience</li><li>Scripting knowledge (Bash/Python/PowerShell)</li><li>Unifi Wi-Fi devices experience</li></ul>Interested candidate can send their resume to Careers@acgile.comJob Type: Full-timePay: Up to Rs100,000.00 per monthWork Location: On the road

IT Network & Systems Administrator

Fly Jinnah

<div>
 
 Job Purpose
 
 
 
 Provides front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Responds to, documents, and resolves service issues in a timely manner according to SLAs. Diagnoses hardware/software faults and solves technical and application problems ensuring productivity is in line with set measures and client's adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 Acts as the one of the key contact points for service hub, takes ownership of reported issues, responds to enquiries promptly, provides proper and accurate information and feedback ensuring problems are being recorded and tracked throughout the entire process.
 
 
 Conducts root cause analysis to evaluate and resolve complex problem situations, develops checklist for typical problems, whilst providing Level 1 support, routes unresolved issues in the right direction among the internal teams.
 
 
 Researches, diagnoses, and troubleshoots systems, network problems and hardware and software faults; identifies resolutions to technical problems and responds within agreed time limits to call-outs.
 
 
 Assists with the implementation of processes and service level agreements of incidents management and service request management.
 
 
 Participates in the creation of support knowledge base by communicating IT support manuals, technical notes and articles.
 
 
 Reviews and analyzes all technical issues/incidents and produces reports on various intervals to highlight main causes for findings and thereby suggest/ lead the implementation of technology processes in ISA to assure those analyzed incidents are not repeated.
 
 
 Key Result Responsibilities - Continued
 
 
 Act as a technical expert in evaluating, testing, and implementing new technology such as systems and platforms.
 
 
 Utilizes different communication channels and tools to directly support or remotely guide end users in the different enquiries and problems raised, these channels include: personal visits, telephone calls, e-mails, web, chat etc.
 
 
 Responsible for proper recording and closure of claims; generates timely reports of different nature to capture support services activities when required.
 
 
 Installs, configures, monitors and maintains computer hardware operating systems, applications and networks, replaces parts and upgrades existing ones when and as needed.
 
 
 Supports the roll-out of new applications; sets up new users' accounts, profiles and passwords.
 
 
 Builds good working relationships with stakeholders, business users, suppliers, vendors and other technical teams to resolve any issues related to their provided services and products.
 
 
 Assists in establishing and maintaining a complete and accurate record of all IT assets in ISA and for clients as needed.
 
 
 Performs any other additional duties as directed by the line manager.
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in computer engineering/Computer Science/Information Technology.
 </li>
 <li>
 ITIL Certified.
 </li>
 <li>
 CCNP/ CCIE/ MCSE/ RHEL Certification.
 </li>
 <li>
 Fluent in English Language.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 1-2 years in IT Infrastructure support, service desk, 24x7 critical operations preferably in aviation; experience with low cost airline is a plus.
 </li>
 </ul>
</div>

IT Analyst

Fun City

Key Responsibility &amp; Duties:-<ul><li>Installation, configuration &amp; maintenance of Servers.</li><li>Scheduling backup of servers on NAS &amp; external Hard Disks.</li><li>Configure Firewall &amp; create VLAN.</li><li>Configure and manage the Proxy server.</li><li>Maintain the center IT infrastructure.</li><li>Install configure &amp; troubleshoot Email server.</li><li>Configure &amp; troubleshoot surveillance cameras.</li><li>Install &amp; configure the InterCard ICashier POS software.</li><li>Configures &amp; troubleshoot the InterCard Ireaders in back office.</li><li>Resolve the Issues of InterCard back office &amp; ICashier.</li><li>Manage Internet Connections and virtual telephone Exchange</li><li>Install &amp; manage the attendance machine/software.</li><li>Installation, configuration and maintenance of user accounts in Active directory.</li><li>Provide the management with correct specification of all equipment&rsquo;s hardware &amp; software required for the center as well as recommending purchases and perform installation.</li><li>Repair &amp; maintenance of IT equipment&rsquo;s.</li><li>Resolve the queries of staff relevant to the software/hardware and network.</li><li>Planning future improvement.</li><li>Any other task assigned by HOD/Line Manager</li></ul>QualificationMasters in Computer Science.Experience2-3 Years professional experience.Job Type: Full-timeWork Location: In person

Assistant System Administrator

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Global Operations Specialist is responsible for analyzing the organization's sales performance and operational efficiency worldwide. This role involves supporting global sales teams and executives by providing detailed sales and market analysis, including pipeline assessment, forecasting, historical sales analysis, and market potential evaluation. Additionally, the specialist will play a crucial role in implementing and maintaining sales automation tools in various regions to enhance organizational value.
 
 
 
 What You Will Do As a Global Operations Specialist
 
 
 
 Employees employed in the role of Global Operations Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 Your Responsibilities Will Include, But Are Not Limited To
 
 
 
 <ul>
 <li>
 Coordinate with Partners and sales operations globally
 </li>
 <li>
 Support global onboarding of partners and internal teams with tools, documentation, and process training.
 </li>
 <li>
 Analyze trends and performance metrics to identify opportunities for efficiency and growth.
 </li>
 <li>
 Manage global portals, ensuring updated catalog and prices
 </li>
 <li>
 Provide daily operational support
 </li>
 <li>
 Monitor invoicing and address payment delays
 </li>
 <li>
 Deliver business intelligence through reporting and analysis
 </li>
 <li>
 Build relationships with sales and corporate support leadership
 </li>
 <li>
 Communicate frequently and effectively
 </li>
 <li>
 Drive results and follow through
 </li>
 <li>
 Participate in calls for communication, improvement, and alignment
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 At least 5 years of Data Analyst, Business Intelligence, Financial Analyst, Operations Analyst
 </li>
 <li>
 Experience in offshore/out-sourced environments, sales, business operations, or marketing with project coordination
 </li>
 <li>
 Effective communication skills across all levels of business
 </li>
 <li>
 Advanced Excel Skills in MS Office tools, especially Excel and Power Bi for advanced modeling and data analysis
 </li>
 <li>
 Detail-oriented with high accuracy
 </li>
 <li>
 Ability to work in a fast-paced environment and meet deadlines
 </li>
 <li>
 Excellent customer service and account management skills
 </li>
 <li>
 Strong analytical, problem-solving, and decision-making abilities
 </li>
 <li>
 Neutral accent with good articulation and professional escalation management
 </li>
 <li>
 Outstanding presentation and communication skills
 </li>
 <li>
 Graduate &ndash; In any discipline.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.
 
 
 We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.
 
 
 Shift Timings: 8:00 P.M to 5:00 A.M (Pk time)
</div>

Global Operations Specialist

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