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XTIUM

<div>
 
 The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
 
 
 
 
 Job Description
 
 
 
 At XTIUM, we don&rsquo;t just build IT solutions&mdash;we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You&rsquo;ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you&rsquo;re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we&rsquo;re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you&rsquo;re ready to contribute and help shape the future, XTIUM is the place for you.
 
 
 
 About The Team
 
 
 
 XTIUM&rsquo;s 24/7 global Enterprise Service Desk is a collaborative team of IT professionals dedicated to providing exceptional end user technical support. We are striving to be more than just a high performing service desk, but relentlessly seeking to deliver a premium, customer-centric service offering unlike any other, resulting in seamless issue resolution, hospitality focused customer experience, and customers who evangelize the XTIUM brand and offering. We are unapologetically pushing the boundaries on what an Enterprise Service Desk can do to transform the digital transformation experience for end users.
 
 
 
 About The Role
 
 
 
 As a Service Desk Technician, you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, and password resets, while providing prompt and courteous assistance via phone, email, and chat. You will utilize and contribute to the internal knowledge base to resolve common issues efficiently and escalate complex issues to higher-level support when necessary. Additionally, you will actively participate in team training and development initiatives to enhance your performance, technical skills, and contribute to providing a &ldquo;white glove&rdquo; customer experience.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Provide customer end user technical support via phone, email, chat, and self-service portals
 </li>
 <li>
 Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
 </li>
 <li>
 Assist end users with password resets, account unlocks, and access requests
 </li>
 <li>
 Provide remote assistance when applicable
 </li>
 <li>
 Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
 </li>
 <li>
 Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
 </li>
 <li>
 Escalate complex issues to higher-level support teams when necessary
 </li>
 <li>
 Adhere to service level agreements (SLAs) and meet performance targets
 </li>
 <li>
 Utilize the internal knowledge base to resolve common issues and improve efficiency
 </li>
 <li>
 Drive customer satisfaction through proactive communication and first call resolution
 </li>
 <li>
 Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
 </li>
 <li>
 Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 2+ years of service desk experience in an MSP environment
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Customer-centric approach with a focus on service excellence
 </li>
 <li>
 Ability to work effectively under pressure and manage multiple priorities
 </li>
 <li>
 Continuous improvement mindset
 </li>
 <li>
 Incident and request management experience
 </li>
 <li>
 Must be a team player and collaborative.
 </li>
 <li>
 Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
 </li>
 <li>
 Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
 </li>
 <li>
 Technical Certifications: CompTIA, A+, MSCE are a plus
 </li>
 <li>
 Experience using ServiceNow ticketing system is preferred
 </li>
 <li>
 Experience using remote assistance tools
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 A bachelor&rsquo;s degree or equivalent in Computer Science, Information Systems, or related field
 </li>
 <li>
 Strong technical background
 </li>
 <li>
 Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
 </li>
 </ul>
</div>

Enterprise Service Desk Support Specialist

Support Specialist, ESD

Airespring

<div>Company Description 
AireSpring is an award-winning provider of Cloud Communications and Managed Connectivity Solutions. AireSpring provides next-generation communications solutions including AireContact&reg;, AirePBX&reg; - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access.
AireSpring has received numerous third-party industry awards: &quot;Product of the Year&quot;, &quot;Best Telecom Deal,&quot; &quot;Best in Show,&quot; and &quot;Top Channel Program.&quot;
AireSpring is a privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates 
Job Description 
RESPONSIBILITIES INCLUDE:
<ul><li>Testing and Fault Isolation on layer 1 and 2 of the OSI model by internal troubleshooting, testing with carriers, and working with customer vendors and/or technical support NOC's. This could include viewing router logs, loop testing, head to head testing, HDSL and PM Stats review or a combination of all of the above.</li><li>
Working directly with CLEC's and ILEC's to troubleshoot customer T1, Broadband and Voice issues.</li><li>
Experience with SD-Wan, Meraki, Fortinet, and 8x8 is a plus</li><li>
Inbound/outbound technical call handling from customers, agents, and transport partners. Create internal trouble tickets and carrier tickets, taking corrective action as required or contacting the appropriate parties to resolve issues.</li><li>
You will be working with customers via email, chat, and phone to resolve issues. You will have to determine the appropriate actions to take and have the self-motivation to deal with the service issue.</li><li>
Manage, prioritize, and multi-task to resolve trouble tickets as quickly and accurately as possible in order to meet contracted SLA's.</li><li>
Provide a professional and courteous customer service experience and set expectations based on established processes.</li><li>
Manage multiple issues simultaneously in high pressure environment where change is commonplace.</li><li>
Make follow-up calls to clients on escalated technical issues and system status updates until the issue has been resolved to the client's satisfaction and use interpersonal skills to build strong relationships.</li><li>
Log/document all interactions and issues efficiently.</li><li>
Determine source of problems (hardware, software, user, etc.) and advise on appropriate action (next steps) for resolution.</li><li>
Provide technical support which would include training and educating end users.</li><li>
Escalate to Senior/Lead Technician on shift as necessary for trouble resolution</li><li>
Troubleshoot and interact with leads, managers and tier 2 techs to make sure the customer issues are resolved as quickly as possible.</li><li>
Work with other departments to help in resolving complex service issues.</li></ul> 

Qualifications 
<ul><li>
Position requires a minimum of one (1) year of previous Telecom Technical Customer Support job-related experience.</li><li>
1+ years of experience researching and resolving telecom technical issues (voice, internet &amp; data issues).</li><li>
Strong knowledge of WAN technologies.Experience with centralized device monitoring and management tools.</li><li>
Working knowledge of Cisco, Juniper, and Adtran routers.</li><li>
Prior experience working with CLECs (Verizon, AT&amp;T, CenturyLink, etc.)</li><li>
Prior experience with T1, Fiber &amp; DS3 repair</li><li>
Basic experience with network topology</li><li>
Understanding of Originating and Terminating Call Flows</li><li>
Excellent attention to detail and writing skills with the ability to make clear and concise notes in repair tickets, emails, and internal or external correspondence.</li><li>
Familiar with SIP (Session Initiated Protocol), RTP (Real-time Transport Protocol).</li><li>
Testing &amp; troubleshooting CLEC network is a plus</li><li>
Any telecom Certifications are a plus</li><li>
LAN/WAN, router, and firewall technologies knowledge is a plus</li><li>
Familiar with T1 loopback testing is a plus</li><li>
Experience with SD-WAN is a plus</li><li>
Working knowledge of Traditional TDM networks is a plus</li></ul> 

Additional Information 
Benefits : Medical, SL/VL and Monthly attendance bonus
Working hour : Shifting work schedule
Dress Code : Smart Casual
Work address : 33rd Floor One San Miguel Avenue Building Ortigas Center Pasig City</div>

TELECOM REPAIR TECHNICIAN/TIER 1 SUPPORT *

MTBC CareCloud

Job SummaryA Tier 1 Technical Support Agent is responsible for providing first-level technical assistance to customers or internal users. They troubleshoot basic technical issues, respond to support requests, and escalate complex problems to higher-level support teams when necessary. The role requires strong communication skills, problem-solving ability, and a customer-focused mindset.Key Responsibilities<ul><li>Provide first-line technical support via phone, email, chat, or ticketing systems.</li><li>Diagnose and troubleshoot basic hardware, software, and network issues.</li><li>Log and track incidents and service requests in the ticketing system.</li><li>Follow established support procedures and troubleshooting guides.</li><li>Escalate unresolved issues to Tier 2 or specialized technical teams.</li><li>Assist users with password resets, account access, and application issues.</li><li>Document solutions and update knowledge base articles when necessary.</li><li>Maintain high customer satisfaction and response time standards.</li><li>Monitor and follow up on open support tickets until resolution.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).</li><li>Basic understanding of:</li><li>Operating systems (Windows, macOS, Linux basics)</li><li>Networking fundamentals (IP, DNS, Wi-Fi, VPN)</li><li>Hardware troubleshooting</li><li>Experience with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk) is a plus.</li><li>Strong communication and customer service skills.</li><li>Ability to troubleshoot and resolve issues quickly.</li><li>Basic knowledge of remote support tools.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Tier 1 Technical Support Agent

dinCloud Pakistan, An ATSG Company

<div>
 <ul>
 <li>
 Provide customer end user technical support via phone, email, chat, and self-service portals
 </li>
 <li>
 Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
 </li>
 <li>
 Assist end users with password resets, account unlocks, and access requests
 </li>
 <li>
 Provide remote assistance when applicable
 </li>
 <li>
 Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
 </li>
 <li>
 Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
 </li>
 <li>
 Escalate complex issues to higher-level support teams when necessary
 </li>
 <li>
 Adhere to service level agreements (SLAs) and meet performance targets
 </li>
 <li>
 Utilize the internal knowledge base to resolve common issues and improve efficiency
 </li>
 <li>
 Drive customer satisfaction through proactive communication and first call resolution
 </li>
 <li>
 Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
 </li>
 <li>
 Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
 
 
 
 </li>
 </ul>
 What Qualifies You
 
 
 <ul>
 <li>
 3+ years of service desk experience in an MSP environment
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Customer-centric approach with a focus on service excellence
 </li>
 <li>
 Ability to work effectively under pressure and manage multiple priorities
 </li>
 <li>
 Continuous improvement mindset
 </li>
 <li>
 Incident and request management experience
 </li>
 <li>
 Must be a team player and collaborative.
 </li>
 <li>
 Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
 </li>
 <li>
 Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
 </li>
 <li>
 Technical Certifications: CompTIA, A+, MSCE are a plus
 </li>
 <li>
 Experience using ServiceNow ticketing system is preferred
 </li>
 <li>
 Experience using remote assistance tools
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 A bachelors degree or equivalent in Computer Science, Information Systems, or related field
 </li>
 <li>
 Strong technical background
 </li>
 <li>
 Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
 
 
 
 </li>
 </ul>
 XTIUM is an equal opportunity employer.
</div>

Enterprise Service Desk Specialist

Reboot Monkey

<div>
 
 About The Role
 
 
 
 We are seeking an experienced
 
 Data Center Technician
 
 for freelance/contract work in
 
 Lahore, PK
 
 . This is an on-site position supporting mission-critical infrastructure at premier data center facilities.
 
 
 
 Compensation
 
 
 
 
 $6-8/hr
 
 (USD hourly)
 
 
 Rates vary based on experience level and project complexity. Emergency and after-hours work may qualify for premium rates.
 
 
 Engagement Type
 
 
 <ul>
 <li>
 Contract/Freelance basis
 </li>
 <li>
 Flexible scheduling available
 </li>
 <li>
 Project-based or ongoing support
 </li>
 <li>
 Remote hands and smart hands services
 
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 <ul>
 <li>
 Perform hardware installations, decommissions, and migrations
 </li>
 <li>
 Execute structured cabling (copper and fiber optic)
 </li>
 <li>
 Conduct server racking, stacking, and labeling
 </li>
 <li>
 Perform cross-connects and patch panel work
 </li>
 <li>
 Troubleshoot connectivity and hardware issues
 </li>
 <li>
 Document all work with photos and detailed notes
 </li>
 <li>
 Coordinate with remote NOC and client teams
 </li>
 <li>
 2+ years data center or IT infrastructure experience
 </li>
 <li>
 Strong cabling skills (Cat5e/6/6a, single-mode/multi-mode fiber)
 </li>
 <li>
 Experience with server hardware (Dell, HP, Supermicro)
 </li>
 <li>
 Ability to lift 50+ lbs and work in raised floor environments
 </li>
 <li>
 Own transportation and ability to work on-site
 </li>
 <li>
 Professional communication skills in English
 </li>
 <li>
 Data center certifications (CDCP, CDCS, or similar) - preferred
 </li>
 <li>
 Network certifications (CCNA, CompTIA Network+) - preferred
 </li>
 <li>
 Experience with DCIM and ticketing systems - preferred
 </li>
 <li>
 Familiarity with major colocation providers - preferred
 </li>
 <li>
 Standard tools: screwdrivers, cable testers, label makers, fiber inspection equipment
 </li>
 </ul>
</div>

Data Center Technician - PK - Lahore - On-site

The Diabetes Centre Islamabad (Barakahu)

Job Summary:Job Title: Pharmacy TechnicianLocation: Phulgran Stop, near Toll Plaza, Murree Expressway, IslamabadOrganization: The Diabetes Centre - Islamabad Job Summary:Are you a skilled and detail-oriented Pharmacy Technician? The Diabetes Centre is seeking a dedicated professional to support our pharmacy operations.Key Responsibilities:<ul><li>Accurately prepare and dispense prescriptions and over-the-counter medications.</li><li>Label medications appropriately and provide usage instructions to patients.</li><li>Ensure proper storage and handling of medications in accordance with regulations.</li><li>Assist patients with prescription refills, transfers, and insurance processing.</li><li>Maintain accurate and confidential patient records and documentation.</li><li>Process prescription orders, manage medication refills, and handle billings Communicate effectively with patients, healthcare providers, and pharmacy team members.</li><li>Adhere to all pharmacy laws, regulations, and standards, including those related to medication safety and controlled substances.</li><li>Contribute to process improvements and efficiency initiatives within the pharmacy.</li><li>Strong knowledge of medications, dosage forms, and pharmacy practices.</li></ul>Qualification &amp; Experience:<ul><li>Diploma in Pharmacy Technician recognized with relevant Medical Faculty.</li><li>01 year of relevant experience.</li></ul>Age: <ul><li>Maximum age limit 35 years.</li></ul>Benefits:<ul><li>Attractive salary packages, with benefits, PF, EOBI, Health and life insurance.</li><li>Please drop your CVs at careers@tdc.com.pk </li><li>latest by 17th March, 2026</li></ul>for more info visit our website: https://thediabetescentre.org/Job Type: Full-timeWork Location: In person

Pharmacy Technician

Explore 561+ It support technician in Islamabad this March. Find roles across top companies and apply now to boost your career.