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customer success account mgmt

key account manager

MIRA Construction

<div>Position Overview
The Key Account Manager &ndash; Events &amp; Expo is responsible for managing and developing long-term relationships with high-value clients in the events, exhibitions, trade shows, conferences, and corporate activation sectors
Key Responsibilities
A. Client Relationship Management
<ul><li>Serve as the primary point of contact for key clients.</li><li>Build strong client relationships and ensure satisfaction.</li><li>Conduct meetings, presentations, and follow-ups.
</li><li>Understand client objectives and deliver solutions.
</li></ul>B. Business Development &amp; Revenue Growth
<ul><li>Identify new business opportunities in events &amp; expo.</li><li>Prepare proposals and commercial offers.</li><li>Achieve revenue targets.</li><li>Provide forecasts and market insights</li></ul>
C. Project Coordination &amp; Execution<ul><li>Coordinate with production, design, operations, and logistics teams.</li><li>Monitor timelines, budgets, and deliverables.</li><li>Attend site visits and event days.
</li><li>Ensure all approvals and documentation are completed.
</li></ul>D. Key Account Growth &amp; Strategy
<ul><li>Develop account plans to expand portfolio.</li><li>Conduct market and competitor analysis.</li><li>Support marketing and networking activities.</li></ul>
E. Contract &amp; Financial Management<ul><li>Negotiate pricing and payment terms.
</li><li>Ensure timely invoicing and collection.</li><li>Coordinate financials with finance department.</li></ul>
F. Reporting &amp; Documentation
<ul><li>Maintain CRM/ERP records.</li><li>Prepare weekly reports and visit logs.</li><li>Document client feedback and improvements</li></ul>
Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or Events.</li><li>3&ndash;7 years of experience in events/exhibitions.</li><li>Strong understanding of event production and operations.
</li><li>Excellent negotiation and communication skills.</li><li>Ability to manage multiple projects.
</li><li>Proficient in MS Office and CRM systems.</li></ul>
4. Key Skills &amp; Competencies
<ul><li>Client Management</li><li>Sales &amp; Negotiation</li><li>Project Coordination</li><li>Strategic Account Development</li><li>Time Management</li><li>Problem Solving</li><li>Communication &amp; Presentation</li></ul>
Work Conditions<ul><li>Office-based with client meetings and site visits.
</li><li>Available during event build-up and dismantling.
</li><li>Flexible hours during peak periods.</li></ul>
KPIs
<ul><li>Monthly revenue</li><li>Client retention</li><li>New accounts</li><li>Project satisfaction score</li><li>Profitability</li><li>Payment collection timeline</li><li>Proposal accuracy</li></ul></div>

Key Account Manager - Events & Exhibitions

Schneider Electric

<div>Job Description:
<div>
Job Summary 
We are looking for a Sales Manager for EASAMC (SE Dammam factory) to grow our business across industrial segments in Saudi Arabia. The role focuses on new customer acquisition, pipeline creation, and strategic account management, with full ownership of assigned segments and key accounts. 
 
Key Responsibilities 
<ul><li>Develop and execute a sales and account strategy for assigned segments and key customers</li><li>Build and maintain a strong sales pipeline through proactive prospecting and opportunity development</li><li>Acquire new customers and grow revenue within existing accounts</li><li>Manage the end-to-end sales cycle from opportunity identification to deal closure</li><li>Build long-term relationships with key decision-makers, consultants, contractors, and end users</li><li>Coordinate internally to deliver customer solutions and commitments</li><li>Provide accurate sales forecasts, pipeline updates, and market insights</li></ul></div><div> 
Key KPIs 
<ul><li>Pipeline creation and coverage</li><li>New customer acquisition</li><li>Order intake achievement</li><li>Account growth and retention</li></ul></div> 
<div></div>
Qualifications:
<div>
Qualifications &amp; Experience 
<ul><li>Bachelor&rsquo;s degree in Engineering, Business, or related field</li><li>8+ years of sales experience of solutions and switchgears (MV and LV) in industrial, water, infrastructure, or related sectors</li><li>Strong experience as an individual contributor handling key accounts and new business</li><li>Solid understanding of project-based and solution selling</li><li>Experience in the Saudi market is mandatory</li><li>Strong communication and negotiation skills</li><li>English required; Arabic is a strong advantage</li></ul> 

Skills &amp; Competencies 
<ul><li>Strong hunter mentality with structured account management approach</li><li>Strategic thinking and sales planning capabilities</li><li>Customer-focused and results-driven</li><li>Ability to work independently and take ownership</li></ul></div>
About Our Company:<div></div> 
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric &ndash; apply today!
&euro;36 billion global revenue 
+13% organic growth 
150 000+ employees in 100+ countries 
#1 on the Global 100 World&rsquo;s most sustainable corporations<div></div><div> 
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div> 
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</div><div> 
</div><div>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here 
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</div></div><div></div>

General Channel/Partner Sales - Senior Professional

Foreground.

<div>
 Foreground is partnering with a leading consumer electronics and home appliances distribution organization in Saudi Arabia to strengthen its regional commercial operations. The company is seeking driven and commercially sharp Key Accounts Executives to manage and grow partnerships across key retail and wholesale distribution channels.
 
 
 
 The Role
 
 
 
 The Key Accounts Executive will manage a portfolio of assigned strategic clients, ensuring consistent sales growth, strong account engagement, and seamless execution of commercial agreements. Responsibilities include managing account performance, coordinating product launches, supporting promotional campaigns, and ensuring fulfillment and operational alignment with supply chain and logistics teams.
 
 
 The role requires proactive relationship management, sales forecasting, contract coordination, and continuous identification of new opportunities within assigned accounts to drive incremental revenue growth.
 
 
 
 Candidate Profile
 
 
 
 Candidates should have proven experience in distribution or key account management, with established relationships across retail, B2B, HORECA, or wholesale clients in Saudi Arabia. Arabic fluency is essential, along with strong negotiation skills, account planning capability, and the ability to manage multiple client portfolios while delivering consistent commercial results.
</div>

Key Accounts Executive (KEY003)

Bureau Veritas

<div><div>Purpose of Position<ul><li> 
A Key account specialist is responsible for managing and developing relationships with key customers or clients of a company.</li><li>The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy.</li></ul> 
Major Responsibilities 
- Meeting assigned sales target for &quot;Key Account - Aramco&quot; for Eastern region activities in OPEX &amp; CAPEX/Oil, Gas, and Petrochemical.<ul><li>Acting as Senior Key Account specialist for Aramco with the following:&rlm;</li></ul>
1- Arrange sales &amp; business development meetings with the clients<ul><li>2 Identifying new prospective/potential markets.
&rlm;</li><li>3 Initiate the sales pipeline post visiting/meeting the clients.</li></ul>
4- Preparing proposals and reviewing &amp; signing POs if required.
&rlm;5- Track, assess, and report BV's market share with Aramco.
6- Develop a market intelligence database.
7- Develop market mapping for end-users/affiliates and Aramco facilities for both IK &amp; OTK.
8- Identify required pre-qualifications, approvals, and necessary registrations for BV's profile for Aramco.
9- Compliance with all license certifications to operate (LTO) &amp; required authorization for BV as per client requirements.
10- Research, develop, and execute strategies to identify market opportunities.
11- Conduct the company's customer satisfaction survey, examine the results, and take appropriate action based on the state of any particular customers or groups of customers.
&rlm;12- Plan and assist Aramco&rsquo;s sales and marketing efforts.<ul><li>Following the process for bid approvals.</li><li>Carry out additional tasks that help BV maintain its position in the Oil &amp; Gas markets.</li><li>Use the Sales Force to maintain data integrity and a healthy pipeline.</li><li>Using Sap Ariba to track and manage RFQs, LTO certifications, and documentation for the Aramco portal &ndash; Sap Ariba.</li><li>Regularly reporting activities for Aramco to KAM.</li><li>Maintaining and expanding relationships with significant clients.</li><li>Responsible for the effective on-boarding of new clients.</li><li>Develop and achieve sales through the direct sales channel</li><li>Write business plans for all present and future business opportunities</li><li>Represent the company in a professional manner, including attending trade shows and participating in other industry events.</li><li>Build a clear communications strategy (Internally &amp; externally)</li><li>Ensure all process and procedures are in place to deliver a high level of service performance safely without impacting the environment.</li></ul> 
KPIs<ul><li> 
Reach the annual sales goal of 100%.</li><li>Provide proper client information and necessary support to operation and collection teams to ensure smooth job execution, invoicing, and collection.</li><li>Meetings: 3 per month with major Key stakeholders.</li><li>Attend 4 exhibitions per year (1 per quarter).</li><li>Attend all job explanation meetings without fail with proposals to be submitted within Due date.</li><li>Attend all kick-off meetings for awarded contracts.</li><li>Ensure the accuracy and integrity of the sales data in the Sales Force.</li><li>Organize client meetings for company growth and sales, and create an effective sales pipeline.</li><li>Devising strategies to penetrate new markets with clients &amp; sectors.</li><li>Analyze the possibilities for cross-selling.</li><li>Regular reporting of sales KPIs, trend analysis, and appropriate corrective action.</li><li>Discipline: QHSE requirements compliance, adherence to the office working conditions, code of ethics, and resilience in the assigned tasks.</li></ul> 
Qualification and Experience 
<ul><li>
Bachelor&rsquo;s degree in Engineering</li></ul><ul><li>
5-7 Years of experience.</li><li>
Relevant experience in the field of Sales &amp; Marketing.</li><li>
Awareness of BV&rsquo;s services</li><li>
Understanding of applicable contractual terms &amp; conditions 
 
Skills &amp; Qualities:.</li><li>
Knowledge of the sales process</li><li>
Management system</li><li>
Functionality of sales tools</li></ul></div></div>

Senior Key Account / Saudi Aramco - Khobar

<div>At EY, we&rsquo;re all in to shape your future with confidence.
We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world. 
The opportunity 
We are seeking a dedicated and detail-oriented individual to join our C&amp;I team, focusing on tender management and account management activities. This role offers the chance to engage with internal stakeholders and clients, contributing to the success of our projects and the satisfaction of our clients. 
Your key responsibilities 
<ul><li>
Engage with internal stakeholders and clients to facilitate tender management processes.</li><li>
Support account management activities, ensuring client needs are met with high standards.</li><li>
Collaborate with team members to achieve common goals and deliver exceptional service.</li><li>
Maintain composure under pressure while managing tight deadlines on various tasks.</li><li>
Uphold integrity by handling highly confidential client information with care.</li><li>
Promote adherence to EY policies among colleagues and contribute to a culture of compliance.</li></ul> 
Skills and attributes for success 
<ul><li>
Strong English language proficiency and excellent communication skills.</li><li>
A collaborative team member who enjoys working within a group.</li><li>
Capable of multitasking and maintaining composure under pressure.</li><li>
Proficient in basic Excel functions and other MS Office tools.</li><li>
Committed to upholding integrity and confidentiality in all client interactions.</li><li>
Strong commitment to following EY policies and promoting adherence among colleagues.</li></ul> 
Ideally, you&rsquo;ll also have 
<ul><li>
A degree in Business Administration, Management, or a related field.</li><li>
Previous experience in tender management or account management.</li><li>
Familiarity with project management methodologies.</li></ul> 
What we look for 
We are looking for individuals who are passionate about tender and account management and possess the essential attributes outlined above. 
What we offer you 
At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
Are you ready to shape your future with confidence? Apply today.
To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need. 
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets.
Enabled by data, AI, and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy, and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network, and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories</div>

Associate - Account Management - Client's & Industries - Al Khobar - KSA

Microsoft

<div>
 
 Overview
 
 
 
 With over 17,000 employees worldwide, the mission of Microsoft&rsquo;s Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products, services, and partnerships. Join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 
 
 Are you the tech-savvy, cloud loving person that has Cloud and IT Service Management blood running in their veins? Do you want to be that key person that helps our strategic enterprise customers to achieve the most with Microsoft products and services? Do you get your energy from helping your customers succeed in making their transformational cloud projects real?
 
 
 As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
 
 
 The CSAM role in the Customer Success Unit at Microsoft will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 As a CSAM your key areas of responsibility will be:
 
 
 Customer Relationship Management
 
 
 <ul>
 <li>
 You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.
 
 
 </li>
 </ul>
 Customer Success Leadership &ndash; Consumption Leadership
 
 
 <ul>
 <li>
 De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across cloud. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.
 
 
 </li>
 </ul>
 Customer Success Leadership &ndash; Customer Strategy and Growth
 
 
 <ul>
 <li>
 Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
 </li>
 <li>
 Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
 
 
 </li>
 </ul>
 Customer Success leadership - Delivery and program management
 
 
 <ul>
 <li>
 Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
 
 
 </li>
 </ul>
 Customer Success Leadership - Customer Health
 
 
 <ul>
 <li>
 You will identify and assess customers&rsquo; critical services across our cloud platforms and work with customers to ensure that these services are healthy and resilient.
 
 
 </li>
 </ul>
 Technical Relevance
 
 
 <ul>
 <li>
 Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience in Oil&amp;Gas industry
 </li>
 <li>
 Bachelor&rsquo;s degree in business, IT, Computer Science, or related field
 </li>
 <li>
 Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
 </li>
 <li>
 Experience in relevant Microsoft solutions
 
 
 </li>
 </ul>
 Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
 
 
 
 Additional / Preferred Qualifications
 
 
 
 <ul>
 <li>
 Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions
 </li>
 <li>
 Relevant professional certifications, such as:
 </li>
 <ul>
 <li>
 ITIL Foundation or equivalent service management certification
 </li>
 <li>
 Project Management Institute (PMI) or equivalent certification
 </li>
 <li>
 PROSCI or equivalent Change Management certification
 
 </li>
 </ul>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Customer Success Account Mgmt

Carma

<div>CARMA is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what&rsquo;s meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages, with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.<h3 class="jobSectionHeader">
Overview</h3>
An Insights Manager at CARMA will lead the end-to-end setup, management, and delivery of insight products for one of our most pivotal clients. This role is responsible for ensuring the quality, clarity, and strategic value of all deliverables, acting as the critical bridge between the client and CARMA&rsquo;s internal teams.
The role carries a dual reporting line to the Key Account Director and the Insights Consultant, MENA, and is delivered as an on-site secondment at the client&rsquo;s location in Dammam, KSA. This embedded model supports close collaboration, rapid knowledge exchange, and the development of strong, trusted client relationships.
This position is ideal for someone genuinely passionate about insights&mdash;particularly media insights&mdash;who thrives on translating complex data into meaning, identifying patterns, and enabling confident, informed decision-making. The successful candidate will bring broad experience delivering media insights across sectors and will be comfortable independently producing comprehensive, executive-level analysis that drives action.
Active engagement with the wider insights and communications industry is highly valued, including familiarity with recognised measurement frameworks such as AMEC. While formal qualifications are welcomed, curiosity, critical thinking, and a commitment to continuous learning are essential.
Insights Managers are expected to confidently manage senior stakeholders both internally and externally, build strong client partnerships, coach and manage secondees based on-site, and contribute to innovation&mdash;particularly through the effective use of AI tools to enhance insight generation, quality, and efficiency.<h3 class="jobSectionHeader">
What you&rsquo;ll do</h3><ul>
<li>Lead and manage ad-hoc and ongoing insight reporting for a Tier 01 client, providing on-site support aligned to evolving business needs</li>
<li>Independently develop end-to-end analysis and insight reports from the ground up, delivering clear, actionable recommendations for senior and executive stakeholders</li>
<li>Provide strategic insight and counsel during key moments, including high-profile events, issues, and crises</li>
<li>Manage and oversee the on-site secondee team to ensure seamless client support, consistency of output, and alignment with project objectives</li>
<li>Design and deliver a comprehensive, scalable measurement programme aligned to the client&rsquo;s strategic goals</li>
<li>Build and maintain strong, trusted, long-term relationships with client stakeholders</li>
<li>Leverage AI-enabled tools and platforms to enhance insight generation, improve efficiency, and evolve reporting methodologies</li>
<li>Support proposal development, client onboarding, and account growth initiatives as required</li>
</ul>
Requirements<ul>
<li>
Demonstrated experience delivering media insights across industries, with the ability to turn complex datasets into clear strategic narratives</li>
<li>A strong passion for storytelling through data, evidence-based analysis, and insight-led decision-making</li>
<li>The ability to independently produce executive-level reports, with excellent writing, synthesis, and presentation skills</li>
<li>Experience gained either agency-side or client-side, including backgrounds such as media analysis, journalism, reporting, or editorial roles where clarity, accuracy, and senior-level communication are critical</li>
<li>Strong understanding of audience analysis and online media, including digital performance, engagement, and narrative dynamics</li>
<li>Familiarity with AMEC frameworks (formal certification welcomed but not required)</li>
<li>Excellent client communication, project management, and stakeholder management skills</li>
<li>A collaborative, curious mindset with a strong drive for learning, innovation, and continuous improvement</li></ul></div>

Insights Manager

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