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customer service representative (remote) Jobs in Ad Dammam

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key account sales representative

Americana Foods

<div>
 
 
 JOB PURPOSE
 
 
 
 To drive sales of products through proactive engagement and relationship management, serving as the primary point of contact for customers. The Sales Representative is responsible for ensuring that customer needs and expectations are met throughout the purchasing process, efficiently and effectively. This role encompasses the management of consignment stock, executing store visits, maintaining strong relationships with store category managers, and ensuring compliance with visibility and availability standards. The Sales Representative will also manage stock levels of the store, achieve sales targets, and oversee collection follow-ups to optimize overall performance.
 
 
 
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 
 
 
 Day- to-day operations
 
 
 <ul>
 <li>
 Serve customers by selling products and meeting customer needs.
 </li>
 <li>
 Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors in compliance with the agreed route plan.
 </li>
 <li>
 Focus sales efforts by studying existing and potential volume of dealers.
 </li>
 <li>
 Submit orders by referring to price lists and product literature.
 </li>
 <li>
 Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
 </li>
 <li>
 Recommend changes in products, service, and policy by evaluating results and competitive developments.
 </li>
 <li>
 Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
 </li>
 <li>
 Contributes to team effort by accomplishing related results as needed.
 </li>
 <li>
 Ensure the way of product display at the customer&rsquo;s store with reporting supervisor when necessary
 </li>
 <li>
 Note the lack of varieties in the customer&rsquo;s store and provide the customer with the needed items.
 </li>
 <li>
 Ensure setting the promotional material at the customer&rsquo;s store.
 </li>
 <li>
 Reviewing the invoices with the customer.
 </li>
 <li>
 Customer&rsquo;s report of the customers that the supervisor has visited them and hand over the next day to the sales supervisor.
 </li>
 <li>
 Following up with customer to get his satisfaction
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Reporting
 
 
 <ul>
 <li>
 Reporting to the Branch supervisor the sales reports which includes the most successful visits, sales and collections, the distribution volume and his notes of his area. And providing any suggestions to the department concerning the market updates, the competition or the company&rsquo;s product.
 </li>
 <li>
 All reports are prepared timely and accurately and meet Americana protein policies and requirements
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications, Experience, &amp; Skills
 
 
 <ul>
 <li>
 High school education or above
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 1-3 years relevant experience
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 
 
 
 <ul>
 <li>
 Ownership Mindset
 </li>
 <li>
 Integrity
 </li>
 <li>
 Agility &amp; Innovation
 </li>
 <li>
 Collaboration
 </li>
 <li>
 Teamwork skills.
 </li>
 <li>
 Strong knowledge and proven understanding of sales fundamentals and basic selling skills.
 </li>
 <li>
 Sales Data Analysis.
 </li>
 <li>
 Distribution techniques know-how. (on job)
 </li>
 </ul>
 
 
</div>

Key Account Sales Representative

<div>
 
 
 Job Title:
 
 
 
 Pre-Seller / Sales Representative
 
 
 
 Job Purpose:
 
 
 
 To execute daily pre-selling activities within the assigned route, achieve sales targets, build strong customer relationships, and ensure product availability and excellent in-store execution.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Visit assigned customers daily according to the approved route plan.
 </li>
 <li>
 Take accurate sales orders and enter them into the system.
 </li>
 <li>
 Achieve monthly and annual sales targets.
 </li>
 <li>
 Ensure product availability and prevent out-of-stock situations at customer locations.
 </li>
 <li>
 Implement approved promotions and merchandising activities.
 </li>
 <li>
 Build and maintain strong long-term relationships with customers.
 </li>
 <li>
 Follow up on collections in coordination with the finance department as per company policies.
 </li>
 <li>
 Ensure compliance with pricing, discount, and credit policies.
 </li>
 <li>
 Submit daily and weekly sales and visit reports.
 </li>
 <li>
 Monitor competitors&rsquo; activities and provide market feedback.
 </li>
 <li>
 Maintain a professional company image in the market.
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 High school diploma minimum (Diploma or Bachelor&rsquo;s degree preferred).
 </li>
 <li>
 Minimum 1 year of experience in field sales, preferably in FMCG or distribution.
 </li>
 <li>
 Strong communication and negotiation skills.
 </li>
 <li>
 Basic computer skills and ability to use handheld devices/sales systems (ERP, SAP).
 </li>
 <li>
 Valid driving license.
 </li>
 <li>
 Good knowledge of assigned sales territory.
 </li>
 </ul>
 
 
</div>

Pre-Seller

Abunayyan Holding

<div>
 
 
 Position Title:
 
 
 
 
 Key Account Manager &ndash; Oil &amp; Gas &amp; Petrochemical (Instrumentation, SCADA &amp; Digital Solutions)
 
 
 
 
 Company &ndash; A Strategic Business Unit of Abunayyan Holding
 
 
 
 
 Location: Dammam
 
 
 
 
 
 
 
 Overview:
 
 The
 
 Key Account Manager (KAM)
 
 will be responsible for managing and growing strategic accounts within the
 
 Oil &amp; Gas and Petrochemical sectors
 
 in Saudi Arabia. This role requires
 
 proven expertise in selling Industrial Instrumentation, SCADA, BMS, and Industry 4.0 Digital Solutions
 
 , with a strong focus on value-based selling, long-term client relationships, and revenue growth. The KAM will align advanced automation and digital solutions with client operational and business objectives to maximize customer value and company performance.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Sales &amp; Revenue Generation
 
 
 <ul>
 <li>
 Manage and expand key accounts within the Saudi
 
 Oil &amp; Gas and Petrochemical
 
 market.
 </li>
 <li>
 Drive sales solutions of
 
 Instrumentation systems, SCADA, BMS, and Industry 4.0 Digital Solutions
 
 .
 </li>
 <li>
 Develop and execute strategic account plans to achieve or exceed assigned sales and revenue targets.
 </li>
 <li>
 Identify new business opportunities within existing accounts, including automation upgrades and digital transformation initiatives.
 </li>
 <li>
 Collaborate with the Sales Director to forecast revenue and meet financial objectives.
 </li>
 </ul>
 
 
 Account Management &amp; Client Engagement
 
 
 <ul>
 <li>
 Build and maintain strong relationships with key stakeholders, decision-makers, and influencers.
 </li>
 <li>
 Act as the primary commercial and solution advisor for
 
 automation, control, and digital offerings
 
 .
 </li>
 <li>
 Conduct regular client meetings to understand operational challenges and propose tailored technical solutions.
 </li>
 <li>
 Lead the full sales cycle from opportunity identification to contract closure.
 </li>
 </ul>
 
 
 Contract &amp; Commercial Negotiation
 
 
 <ul>
 <li>
 Lead commercial negotiations, including pricing, contract terms, and conditions, in coordination with Legal and Finance teams.
 </li>
 <li>
 Ensure effective contract execution and address any commercial or contractual issues.
 </li>
 </ul>
 
 
 Solution Alignment &amp; Delivery Support
 
 
 <ul>
 <li>
 Work closely with engineering, pre-sales, and delivery teams to provide
 
 end-to-end automation and digital solutions
 
 , including SCADA, BMS, instrumentation, and Industry 4.0 platforms.
 </li>
 <li>
 Support proposal development and ensure technical and commercial alignment with client requirements.
 </li>
 </ul>
 
 
 Market Intelligence &amp; Business Development
 
 
 <ul>
 <li>
 Monitor industry trends, customer needs, and competitor activities within the
 
 Oil &amp; Gas and Petrochemical
 
 sectors.
 </li>
 </ul>
</div>

Key Account Manager

Al Khayyat Investments (AKI)

<div>
 
 
 Job Title:
 
 
 
 
 
 
 
 Key Account Manager (KAM) &ndash; Small Domestic Appliances
 
 
 
 
 Location:
 
 Kingdom of Saudi Arabia (Riyadh / Jeddah / Dammam)
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The Key Account Manager is responsible for driving sales growth, distribution expansion, and strategic partnerships across key retail and e-commerce customers in the Small Domestic Appliances (SDA) category. The role focuses on Joint Business Planning (JBP), execution excellence, trade investment optimization, and long-term account development within the Saudi market.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Account Management &amp; Growth
 
 
 <ul>
 <li>
 Manage and grow key accounts across Modern Trade, and strategic partners in KSA.
 </li>
 <li>
 Own commercial negotiations, annual agreements, and Joint Business Plans (JBP).
 </li>
 <li>
 Deliver sell-in and sell-out targets, ensuring sustainable growth and profitability.
 </li>
 <li>
 Drive distribution expansion, SKU productivity, and range optimization.
 </li>
 </ul>
 
 
 Commercial &amp; Financial Ownership
 
 
 <ul>
 <li>
 Prepare and manage account forecasts, budgets, and phasing plans.
 </li>
 <li>
 Control trade spends, margins, and ROI, in line with company targets.
 </li>
 <li>
 Monitor pricing architecture, promotions, and competitive benchmarks.
 </li>
 <li>
 Ensure accuracy in forecast vs. actuals, identifying gaps and corrective actions.
 </li>
 </ul>
 
 
 Execution Excellence
 
 
 <ul>
 <li>
 Ensure in-store excellence: visibility, availability, merchandising, planogram compliance, and POS execution.
 </li>
 <li>
 Drive new product launches (NPDs) with strong execution plans and post-launch reviews.
 </li>
 <li>
 Coordinate promotions, campaigns, and seasonal activations (Ramadan, Back-to-School, White Friday, etc.).
 </li>
 <li>
 Work closely with field teams and merchandisers to ensure execution quality.
 </li>
 </ul>
 
 
 E-commerce &amp; Omnichannel
 
 
 <ul>
 <li>
 Support growth across online retailers and D2C platforms.
 </li>
 <li>
 Collaborate on online assortment, content readiness, reviews, and campaign planning.
 </li>
 <li>
 Monitor OOS, MSLs, and fulfilment KPIs to protect online availability.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Marketing, Supply Chain, Finance, and Operations teams.
 </li>
 <li>
 Align internally on forecasting, stock planning, and campaign readiness.
 </li>
 <li>
 Contribute to market insights, customer feedback, and competitor intelligence.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies &amp; Skills:
 
 
 <ul>
 <li>
 Strong commercial acumen and negotiation skills
 </li>
 <li>
 Solid understanding of SDA categories (Kitchen, Cleaning, Cooling, Personal Care, etc.)
 </li>
 <li>
 Experience in Joint Business Planning and data-driven decision making
 </li>
 <li>
 Hands-on, execution-focused mindset
 </li>
 <li>
 Strong communication and stakeholder management
 </li>
 <li>
 Comfortable working in a fast-paced, matrix organization
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field
 </li>
 <li>
 5&ndash;8 years of Key Account Management experience in Consumer Electronics / SDA / FMCG
 </li>
 <li>
 Proven experience managing major retailers in KSA
 </li>
 <li>
 Omnichannel exposure (offline + online) is a must
 </li>
 </ul>
 
 
</div>

DP World

<div>
 
 
 We&rsquo;re Hiring: Executive &ndash; Inside Sales | DP World Logistics
 
 
 
 
 
 
 📍
 
 Location: Dammam, Saudi Arabia
 
 
 
 
 
 
 DP World Logistics is looking for a driven
 
 Executive &ndash; Inside Sales
 
 to support our
 
 KSA business unit
 
 and contribute to revenue growth through strong commercial execution, fast quotation turnaround, and close collaboration with internal and external stakeholders.
 
 
 If you&rsquo;re passionate about logistics, sales operations, and working in a fast-paced, global environment &mdash; we&rsquo;d love to hear from you.
 
 
 
 
 
 🔹 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Prepare and manage quotations on behalf of the DP World Logistics commercial team
 </li>
 <li>
 Own and execute the quotation and contract process with relevant stakeholders
 </li>
 <li>
 Acquire and develop SME customers across freight, warehousing, and customs brokerage services
 </li>
 <li>
 Coordinate with internal teams, DP World global offices, and external logistics partners
 </li>
 <li>
 Maintain accurate and timely updates in CRM systems
 </li>
 <li>
 Develop analytical reports and dashboards (e.g., quote tracker, pipeline, performance, hit rate, campaigns)
 </li>
 <li>
 Support frontline sales with order issue resolution, account registration, invoicing, and shipment challenges
 </li>
 <li>
 Act as a key support partner to Account Owners during market activities
 </li>
 </ul>
 
 
 
 
 🔹 What We&rsquo;re Looking For
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Supply Chain, Logistics, or a related field
 </li>
 <li>
 Understanding of logistics services (freight forwarding, warehousing, customs brokerage)
 </li>
 <li>
 Strong commercial acumen with experience in pricing, quotations, and contract processes
 </li>
 <li>
 Proven ability to build and manage SME customer relationships
 </li>
 <li>
 Experience using CRM systems and MS Office
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills
 </li>
 <li>
 Detail-oriented, organized, and comfortable working in a fast-paced environment
 </li>
 <li>
 Fluency in English is required; Arabic is an advantage
 </li>
 </ul>
 
 
 
 
 🔹 Why DP World?
 
 
 
 
 
 At DP World, we
 
 prioritize customers, collaborate to win, deliver growth, adapt and evolve, and build for a better future
 
 . You&rsquo;ll be part of a global organization that values innovation, safety, sustainability, and people development.
 
 
 
</div>

Inside Sales Executive

Basamh Group

<div>
 
 
 Description
 
 
 
 At Basamh Group, our mission is to grow people and companies by empowering individuals and fostering collaborative relationships to achieve sustainable success. Backed by over 75 years of experience, we&rsquo;ve built a strong, consumer-centric ecosystem serving the MEA region. Our excellence in distribution is driven by Basamh Trading Company (BTC) in retail and Specialized Food Services (SFS) in HORECA. GoodyCo leads our efforts in marketing and brand building, while Thokoman Foods anchors our manufacturing capabilities.
 
 
 
 
 
 Guided by our core values of true ownership, passion to grow, transparency and family spirit, we are committed to establishing long-term partnerships with our people and all those we work with. We aim to strengthen our network, uplift our communities, and build a legacy of homegrown success stories that inspire the leaders of tomorrow.
 
 
 
 
 
 
 Job Overview
 
 
 
 The Regional Sales Senior Manager is responsible for managing and drive regional sales operations to achieve revenue targets and strengthen market presence within, while ensuring customer satisfaction and alignment with company objectives.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and execute regional sales plans in line with national sales strategy to achieve revenue and profitability targets.
 </li>
 <li>
 Lead, motivate, and manage the regional sales team to ensure achievement of individual and team KPIs.
 </li>
 <li>
 Build and sustain strong relationships with key clients, distributors, and partners across the assigned region.
 </li>
 <li>
 Monitor and analyze regional sales performance, providing regular reports, forecasts, and insights to the management.
 </li>
 <li>
 Identify market opportunities, potential clients, and emerging trends to expand the company&rsquo;s footprint within the sector.
 </li>
 <li>
 Ensure effective key account management, including negotiation of contracts and maintaining service excellence.
 </li>
 <li>
 Coordinate with Marketing to implement regional promotional campaigns and trade activities.
 </li>
 <li>
 Collaborate with Supply Chain and Customer Service teams to ensure on-time delivery and customer satisfaction.
 </li>
 <li>
 Manage regional budgets, monitor expenses, and ensure cost-effectiveness of sales operations.
 </li>
 <li>
 Resolve escalated client issues and ensure high levels of service quality across the region.
 </li>
 <li>
 Represent the company at local events, exhibitions, and trade shows to promote brand visibility and strengthen partnerships.
 </li>
 <li>
 Ensure compliance with company policies, sales processes, and reporting standards.
 </li>
 </ul>
 
 
 
 
 
 Minimum Requirements
 
 
 <ul>
 <li>
 Education: Bachelor's degree in Business, Marketing, or a related field; MBA preferred.
 </li>
 <li>
 Experience: At least 6-8 years of experience in sales management, with a focus on regional or territory sales.
 </li>
 <li>
 Leadership Skills: Proven track record of leading and developing sales teams to achieve targets.
 </li>
 <li>
 Analytical Skills: Ability to analyze sales performance data and derive actionable insights.
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills for effective engagement with stakeholders at all levels.
 </li>
 <li>
 Negotiation Skills: Strong negotiation skills and the ability to build long-lasting relationships with clients.
 </li>
 </ul>
 
 
 
 
 
 Working Environment
 
 
 
 At Basamh Group, we pride ourselves on attracting talented individuals by offering dynamic and rewarding professional opportunities that inspire growth and innovation. We are deeply committed to fostering a culture of growth by supporting continuous development through hands-on learning, comprehensive online resources, interactive training, and personalized coaching. Guided by our core value of family spirit, we cultivate an environment where every individual feels valued, supported, and empowered to thrive. We ensure our people contribute to our collective success while finding fulfillment and pride in being part of the Basamh Group family.
 
</div>

Regional Sales Senior Manager

PULSE MEDIA (MENA REGION)

<div>
 Position Summary
 
 
 We are seeking a proactive and customer-focused Customer Service Representative to join a remote support team. In this role, you will serve as the primary point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a positive overall experience.
 
 
 The ideal candidate is an excellent communicator who remains calm under pressure, listens actively, and is committed to delivering high-quality service. This position is well suited for individuals who are organized, solution-oriented, and comfortable working independently in a remote environment.
 
 
 This is a flexible, remote opportunity designed for professionals who thrive in dynamic and customer-centric roles.
 
 
 Key Responsibilities
 
 
 
 As a Customer Service Representative, You Will
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, or phone in a timely and professional manner
 </li>
 <li>
 Provide accurate information about products, services, policies, and procedures
 </li>
 <li>
 Resolve customer issues efficiently while maintaining a positive and empathetic tone
 </li>
 <li>
 Document interactions and update internal systems with clear and detailed notes
 </li>
 <li>
 Escalate complex or unresolved issues to appropriate departments when necessary
 </li>
 <li>
 Follow established service guidelines and performance standards
 </li>
 <li>
 Identify recurring customer concerns and provide feedback for process improvement
 </li>
 <li>
 Maintain confidentiality and professionalism in all communications
 
 
 </li>
 </ul>
 Your role will be essential in maintaining customer satisfaction and strengthening brand trust.
 
 
 
 Qualifications &amp; Skills
 
 
 
 Successful candidates typically demonstrate:
 
 
 <ul>
 <li>
 Previous experience in customer service, call center support, retail support, or a related field
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Excellent problem-solving abilities and attention to detail
 </li>
 <li>
 Ability to manage multiple conversations or tasks simultaneously
 </li>
 <li>
 Comfortable working independently and meeting performance metrics
 </li>
 <li>
 Basic proficiency with customer service software, CRM systems, or help desk platforms
 </li>
 <li>
 Strong time management and organizational skills
 
 
 </li>
 </ul>
 A positive attitude, patience, and the ability to handle challenging situations professionally are key to success in this role.
 
 
 Work Structure
 
 
 <ul>
 <li>
 Fully remote work environment
 </li>
 <li>
 Flexible scheduling depending on assigned shifts
 </li>
 <li>
 Clear performance expectations and measurable service standards
 </li>
 <li>
 Ongoing training and support resources provided
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Role scope and hours may vary based on operational needs
 
 
 </li>
 </ul>
 Application Process
 
 
 
 To Apply
 
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant customer service experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are looking for dependable and customer-oriented professionals who are passionate about delivering excellent service and creating positive customer experiences.
 
 
 If you'd like, I can also create a shorter job board version or a more call-center-focused version.
</div>

Customer Service Representative (Remote)

Explore 44+ Key account sales representative in Ad Dammam this February. Find roles across top companies and apply now to boost your career.

44 key account sales representative jobs In Ad Dammam

Key Account Sales Representative

Pre-Seller

Key Account Manager

Key Account Manager

Inside Sales Executive

Regional Sales Senior Manager

Customer Service Representative (Remote)