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airline centralized load controller (clc)/operations agent - houston international airport (iah) Jobs in Houston

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lead it applications analyst developer

Halliburton

<div><p>We are looking for the right people &mdash; people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world&rsquo;s largest providers of products and services to the global energy industry.
</p><div><div><div><h2 class="jobSectionHeader"><b>Role Overview:</b></h2></div><div><p>
IT functional lead with primary responsibilities focused on Order to Cash (OTC), although assignments may vary. The position operates under an IT Senior Manager, frequently working independently while providing leadership and guidance to team members who may report to this position. The candidate will be a key liaison between IT and specific business areas, with emphasis on OTC, managing relevant communications, IT strategy, deliverables, direct and indirect resources, and financial responsibility.</p><p>
Experience with SAP, especially SAP SD, is required to effectively perform job duties, plus expertise with various technologies to ensure quality development, operation, maintenance, and support of applications, including interfaces with internal and external systems.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Duties</b></h2></div><div><ul><li>
Perform activities to ensure IT aspects of OTC are operational, meeting high-availability and performance requirements. Lead any triage efforts when required.</li><li>
Lead and mentor team members. Allocate work and validate results.</li><li>
Develop project plans, obtain approvals, manage tasks, timelines, and budget.</li><li>
Work closely with business users to develop Business Requirements Documents and User Stories.</li><li>
Collaborate with other IT teams to ensure objectives are met, complying with respective processes and procedures.</li><li>
Perform and oversee application development and delivery activities, quality assurance reviews, documentation, system deployment, training, project setup and post-implementation support.</li><li>
Handle the selection, acquisition, installation, and configuration of applications, necessitating direct interaction with vendors and suppliers.</li><li>
Research and recommend directions for software technology to ensure optimal solutions for organizational needs. Perform product evaluations and selections.</li><li>
Interpret and apply directives from managers and business partners.</li><li>
Fiscal responsibility, including creation and management of team and project budgets, having full accountability to remain within approved budget and to produce reports.</li><li>
Contribute directly to overall value creation for the organization.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Process and Expertise:</b></h2></div><div><p>
The role requires in-depth process knowledge of the Quote to Cash workflow, with extensive SAP SD experience and functional knowledge. Ability to collaborate with the OTC business leads and demonstrate a valuable partnership. Candidates will benefit by having broad experience scheduling resources and assets to job sites, preferably using complimentary applications such as Salesforce-based CPQ, RUBI, SFS, and Oracle B2B. Experience in eCommerce/eBusiness with an understanding of e-Billing and interacting with Trading Partners. Proficiency in application integrations, master and transactional data management, familiarity with the applications and processes supporting full OTC life cycle. Candidate should have knowledge of key industry performance indicators (KPIs) and respective reporting.</p><p>
Demonstrated ability to provide leadership, offer tactful guidance when addressing complex tasks, and ensure timely project completion and business partner satisfaction is essential. Experience using common tools for tracking quality and service levels is required, with ability to produce and facilitate management presentations and status reports.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Scope:</b></h2></div><p></p><div><div><div><p><br>
Scope</p></div><div><p><br>
3- Job role has budgetary type of accountabilities or directly impacts a revenue center&rsquo;s viability or its quality of service via personal contributions.</p></div></div><p></p><div><div><p><br>
Autonomy</p></div><div><p><br>
4- Under broad direction: supervision received is usually centered around job results or methodologies used such as problem-solving approaches, establishing broad parameters for projects, work organization, progress reports, etc. Occasional &ldquo;General&rdquo; or even &ldquo;Direct&rdquo; supervision.</p></div></div><p></p><div><div><p><br>
Supervisory Responsibility of Job</p><p><br>
3- Supervises others; allocates and monitors work, coordinates similar activities within a functional area. Interprets and applies directions originating at a higher level.</p></div><div><p><br>
Number of Employees Supervised</p><p><br>
7 - 29</p></div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Qualifications</b></h2></div><div><ul><li>
Completion of an undergraduate degree in Computer Science, Management Information Systems, Business Administration, or Engineering, accompanied by at least ten years of relevant experience.</li><li>
Alternatively, candidates may qualify with fourteen years of experience in Systems Development and/or Applications Support, covering analysis, design, programming, product selection, support, and/or maintenance.</li><li>
Minimum of 3 years as a Business Analyst and 7 years as an OTC functional lead. Similar experience, such as finance, will be considered.</li><li>
Qualified candidates will have IT skill sets to fully support the respective applications, including the development and enhancements. Key skills include application development and deployment life cycle, relational databases and query development, data storage and security, Waterfall and Agile methodologies, understanding of code branching and pipeline management, data analysis, testing, and deployments. Strong skills applications like Excel, Word, PowerPoint.</li><li>
PMP and IT certifications preferred</li></ul><div><div><p>
Education Level</p><p><br>
Field of Study/Degree</p><p><br>
Required/Preferred</p></div><div><p><br>
Bachelors-Undergraduate</p><p><br>
CSC-Computer and Information Sciences</p><p><br>
Required</p></div></div><p></p><div><div><p><br>
Experience</p><p><br>
Experience Details</p><p><br>
Required/Preferred</p></div><div><p><br>
10+ Years</p><div></div><p><br>
Required</p></div></div><p></p><div><div><p><br>
KSA</p></div><div><p><br>
Broad knowledge of functional area and associated applications and information technologies</p></div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
World Class Benefits:</b></h2></div><div><div><div><div><p>
At Halliburton, we're committed to providing you and your family with a comprehensive and affordable benefits package - which means we offer support for your physical, emotional, financial and parental needs, both now and in the future. When you join our team, you'll have access to a wide range of resources designed to help you thrive at work and at home. By clicking here, you can review a summary of the benefits available once you join.</p></div></div></div></div></div></div><div></div><p><b>
Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.</b></p><p></p><p><b><br>
Location</b></p><p>
3000 N. Sam Houston Parkway E., Houston, Texas, 77032, United States</p><p></p><p><b><br>
Job Details</b></p><p><b>
Requisition Number:</b> 206492<br>
<b>Experience Level:</b> Experienced Hire<br>
<b>Job Family:</b> Support Services<br>
<b>Product Service Line:</b> Information Technology<br>
<b>Full Time / Part Time:</b> Full Time</p><p><b>
Additional Locations for this position:</b></p><p></p><p><b><br>
Compensation Information</b><br>
Compensation is competitive and commensurate with experience.</p></div>

Lead IT Applications Analyst/Developer

Citgo

<div><p><b>CITGO PETROLEUM CORPORATION</b></p><p>
CITGO Petroleum Corporation is a recognized leader in the refining industry and operates under the well-known CITGO brand. CITGO owns and operates three refineries located in Lake Charles, LA.; Lemont, IL.; and Corpus Christi, TX, and wholly and/or jointly owns 38 active terminals, six pipelines and three lubricants blending and packaging plants. With approximately 3,300 employees and a combined crude capacity of approximately 807,000 barrels-per-day (bpd), positions CITGO as one of the best-branded supplier companies in the industry.</p><p></p><p><br>
At CITGO our people are our most important resource. Our core values are Safety, Integrity, Respect, Accountability, and Care.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2></div><div><p>
The <b>Cybersecurity Risk Analyst</b> is responsible for identifying, assessing, and managing cybersecurity risks across the organization's IT and OT environments. This role involves conducting comprehensive risk assessments, leading vulnerability management efforts, and ensuring compliance with industry frameworks and regulations. The analyst will work closely with cross-functional teams to design and implement effective risk mitigation strategies, evaluate third-party risks, and support incident response and post-incident evaluations. By leveraging data-driven methods and tracking key performance indicators, the Cybersecurity Risk Analyst plays a critical role in enhancing the organization&rsquo;s security posture and aligning cybersecurity efforts with business objectives.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2></div><div><p><b>
Degree:</b></p><ul><li>
Bachelor's Degree</li></ul><p><b>
The minimum number of years of job related experience required by this job is:</b></p><ul><li>
8 years.</li></ul><p><b>
List any specialized training or unique skills required / preferred:</b></p><ul><li>
In-depth understanding of cybersecurity frameworks such as NIST, ISO 27001, and FAIR.</li><li>
Strong familiarity with IT and OT environments, including cloud platforms, IoT devices, data centers, and software applications.</li><li>
Expertise in vulnerability management processes, penetration testing, and threat modeling.</li><li>
Awareness of emerging technologies and their associated risks.</li><li>
Advanced analytical and problem-solving skills for assessing and prioritizing risks.</li><li>
Effective communication and presentation skills to translate technical risks into business impacts for stakeholders.</li><li>
Proficiency in creating detailed documentation, including risk reports, policies, and compliance evidence.</li><li>
Preferred CISSP, CRISC or other security certifications.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Duties</b></h2></div><div><p><b>
1. Comprehensive Infrastructure Risk Assessment</b></p><ul><li>
Perform regular risk assessments of IT and OT systems, including networks, cloud platforms, IoT devices, and software, aligned with NIST and CIS Controls.</li><li>
Ensure compliance with security regulations (e.g., GDPR, CCPA, PCI DSS) and manage third-party risks.</li></ul><p><b>
2. Vulnerability Management</b></p><ul><li>
Lead vulnerability scans, penetration tests, and threat modeling.</li><li>
Assess and address vulnerabilities, prioritize patches, and adapt to new threats in collaboration with teams.</li></ul><p><b>
3. Risk Reporting &amp; Communication</b></p><ul><li>
Present risk reports to stakeholders, translating technical details into business impacts.</li><li>
Use methods like FAIR to prioritize risks and provide updates on risks, incidents, and mitigation efforts.</li></ul><p><b>
4. Collaboration on Risk Mitigation</b></p><ul><li>
Partner with governance and IT teams to develop and implement risk mitigation strategies aligned with security and business goals.</li></ul><p><b>
5. Incident Response &amp; Risk Evaluation</b></p><ul><li>
Act as a key incident response team member, offering expertise during security incidents.</li><li>
Conduct post-incident evaluations, identify root causes, and participate in simulations to enhance response readiness.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Duties II</b></h2></div><div><p><b>
6. Cybersecurity Framework &amp; Policy Development</b></p><ul><li>
Contribute to developing and refining cybersecurity policies, standards, and procedures aligned with risk management strategies.</li><li>
Provide input on creating technical security standards supporting risk management goals.</li></ul><p><b>
7. Regulatory Compliance and Audit Support</b></p><ul><li>
Ensure compliance with regulatory requirements through risk assessments, vulnerability management, and mitigation efforts.</li><li>
Support cybersecurity audits by providing documentation, reports, and evidence of remediation activities.</li></ul><p><b>
8. KPI Tracking &amp; Reporting</b></p><ul><li>
Monitor KPIs to evaluate the effectiveness of risk and vulnerability management programs.</li><li>
Leverage metrics, automated tools, and dashboards to report on security posture and provide real-time insights.</li></ul><p><b>
9. Emerging Technology Risk Management</b></p><ul><li>
Evaluate risks tied to adopting emerging technologies (e.g., AI, blockchain) and integrate them securely.</li><li>
Develop strategies to address risks linked to digital transformation initiatives.</li></ul></div></div></div><p>
Job duties displayed above are not all-inclusive, site-specific responsibilities may be assigned.</p><p></p><p><b><br>
Here are the incentives we offer:</b></p><ul><li>Remote Work options available for eligible positions</li><li>Options are department and/or location specific</li><li>9/80 Work Schedule Option (where applicable)</li><li>Annual Vacation Incentive (40-120 hours of additional pay) for Eligible Employees</li><li>Paid Vacation Time</li><li>Company-Paid Holidays</li><li>Caregiver Leave</li><li>Excellent 401(k) Match</li><li>Pension Plan</li><li>Company-Paid Sick Leave and Long-Term Disability</li><li>Medical, Dental, &amp; Vision Plans; FSA and HSA options</li><li>Company-Paid Life Insurance for Active Employees</li><li>Healthy Rewards Program</li><li>Service Awards Program</li><li>Educational Assistance Plan</li><li>Dependent Children Scholarships</li><li>Reimbursement for Gym Membership</li><li>Employee Discount Programs</li><li>On-site Health Clinic (select locations)</li><li>On-site Cafeteria (select locations)</li><li>On-site Credit Union and ATM (Corporate office only)</li><li>On-site Fitness Center (select locations)</li></ul><p><b><br>
PLEASE NOTE ALL JOBS DO NOT QUALIFY FOR ALL PERKS</b></p><p></p><p><br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.</p><p>
Requisition ID - 1129</p></div>

CYBERSECURITY RISK ANALYST

Love’s Travel Stops

<div><p><b>BASIC PURPOSE</b>: The primary purpose of the Corporate Support Technician II role is to provide first level support to ensure proper computing and telecommunications operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands on help at the desktop level.</p><p></p><p><b><br>
MAJOR RESPONSIBILITIES:</b></p><ul><li>
Field incoming help requests from users via telephone, e-mail and in person in a courteous manner.</li><li>
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.</li><li>
Build rapport and elicit problem details from customers.</li><li>
Prioritize and schedule resolution. Escalate problems (when required) to the appropriately experienced technician, analyst, developer or administrator.</li><li>
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful attempts to resolve the issue.</li><li>
Use diagnostic utilities to aid in troubleshooting.</li><li>
Access software updates, drivers, knowledge bases, frequently asked question resources on the Internet to aid in problem resolution.</li><li>
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, telephones, implementing file backups, and configuring systems applications.</li><li>
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.</li><li>
Perform post-resolution follow-ups with customers to ensure resolutions remain successful and have not caused any other issues.</li><li>
Tier I networking &amp; audio-visual support</li><li>
Other duties assigned as needed.</li></ul><p></p><p><b><br>
EDUCATION AND EXPERIENCE:</b></p><p>
Education:</p><ul><li>
HS Diploma or equivalent required</li><li>
Associate or Bachelor&rsquo;s Degree in the field of Computer Science preferred</li><li>
Current hardware/software certifications (A+, MCP) preferred</li></ul><p>
Experience:</p><ul><li>
2-3 years&rsquo; experience in the computer support field. Supporting corporate environments (1000+ users) preferred</li></ul><p></p><p><b><br>
SKILLS AND PHYSICAL DEMANDS:</b></p><p>
Skills:</p><ul><li>
Hard skills: Working knowledge of desktop computers, laptops, telephones, peripherals, Windows and MAC OS</li><li>
Soft Skills: Strong customer service orientation; effective interpersonal and relationship-building skills; strong written and oral communication skills; analytical and problem-solving abilities, with keen attention to detail; self-motivated and directed, with the ability to effectively prioritize and execute tasks under little supervision; experience working in a team-oriented, collaborative environment</li></ul><p>
Typical Physical Demands:</p><ul><li>
On-call availability as needed.</li><li>
Requires prolonged sitting, some bending and stooping.</li><li>
Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.</li><li>
Manual dexterity sufficient to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.</li><li>
Requires normal range of hearing and vision.</li></ul>
<p>Our Culture:Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.Love's is an Equal Opportunity Employer. Veterans encouraged to apply.</p></div>

Corporate Support Technician II

Baker Construction Enterprises

<div><p><b>Req ID</b>: 7048<br>
<b>Travel:</b> Up to 25%<br>
<b>Number of Openings:</b> 2</p><p></p><p><br>
Achieve more in your career with the nation&rsquo;s leading specialty concrete contractor. At Baker Construction, you&rsquo;ll be part of a team that prioritizes people, invests in their development, and offers unparalleled opportunities for professional growth. In this role, you&rsquo;ll be integral to building the future of our country and our company. You&rsquo;ll collaborate across diverse teams, have a hand in significant projects, and dive headfirst into complex challenges with the best in the industry. If you are driven to do more and have the grit to follow through, you&rsquo;ll have everything you need to define your career on your terms.</p><p></p><p><br>
Make a meaningful impact with a team that values ambition and rewards initiative. Apply today and be more with Baker.</p><div><div><div><h2 class="jobSectionHeader"><b>
Summary</b></h2></div><div><p>
The <b>Senior IT Business Analyst</b> plays a pivotal role in driving the successful delivery of complex IT and business process solutions by meticulously gathering, analyzing, documenting, and managing requirements that are continuously aligned with business requirements and outcomes. S/he will collaborate closely with cross-functional teams to ensure that requirements guide decision-making and project execution from inception through implementation and post-deployment. The Senior IT Business Analyst will lead the process improvement and Organizational Change Management (OCM) initiatives, ensure stakeholder engagement, adoption, and the sustained realization of business value throughout the project lifecycle</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Roles and Responsibilities</b></h2></div><div><p>
The <b>Senior IT Business Analyst </b>will possess competency in the areas listed below in order to perform his/her role in a safe, productive, and effective manner. Note that the areas listed are intended to describe the general nature and level of work being performed by co-workers assigned to this role. They are not intended to be an exhaustive list of all the responsibilities, skills, efforts, or working conditions associated with the job.</p><ul><li>
Leads the collection, analysis, and documentation of detailed business and technical requirements, ensuring comprehensive understanding of complex workflows, system interactions, and user needs</li><li>
Develops process models, workflow diagrams, and data flow representations to clearly articulate current and future state business processes and system integrations</li><li>
Collaborates with stakeholders, including business users, IT architects, and developers, to validate requirements and ensure technical solutions address business challenges effectively</li><li>
Creates functional specifications, user stories, and acceptance criteria that guide development and testing teams</li><li>
Maintains rigorous requirements traceability, ensuring alignment between documented requirements, design elements, test cases, and delivered functionality throughout the project lifecycle</li><li>
Facilitates communication between technical and non-technical stakeholders, translating complex concepts into clear, actionable language to drive consensus and informed decision-making</li><li>
Supports user acceptance testing (UAT) and change management activities, helping to ensure solutions meet business expectations and drive successful adoption</li><li>
Facilitates detailed discussions with stakeholders&mdash;including analysts, developers, sponsors, and users&mdash;to clarify, validate, and refine requirements and solution expectations</li><li>
Recommends optimized processes or solutions and identification of opportunities for improvement</li><li>
Ensures compliance with IT security, privacy, and data governance standards</li><li>
Promotes safety-first culture by adhering to Incident and Injury Free (IIF) principles within all IT and on-site activities</li><li>
Leads by example in following construction site safety protocols, including proper use of Personal Protective Equipment (PPE)</li><li>
Demonstrates urgency and proactive responsiveness in understanding and addressing stakeholder needs, helping to identify potential risks early and avoid safety or operational issues</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Requirements</b></h2></div><div><ul><li>
Bachelor&rsquo;s degree in IT, Business Administration, Computer Science, or a related field and a minimum of 10 years of experience in business analysis and delivering complex, cross-functional IT projects in mid- to large-sized organizations or a combination of education and experience</li><li>
Experience in business process modeling, workflow improvement, and identifying opportunities for automation and efficiency</li><li>
Background in requirements gathering, gap analysis, data mapping, and systems integration across enterprise platforms (including ERP modules, architecture, configuration, cross-module integration, and supply chain/construction applications)</li><li>
Experience in both Waterfall and Agile methodologies, with a strong understanding of project lifecycles, change control, and risk management</li><li>
Technically proficient with Microsoft Office 365 (Excel, Word, PowerPoint, Outlook, Teams), Smartsheet, Power BI, and Visio</li><li>
Familiarity with Construction Management Software (e.g., Viewpoint, Procore, VISTA)</li></ul><p>
Certifications/ Training:</p><ul><li><div><ul><li>
Power BI</li><li>
Risk Management</li><li>
Agile/Scrum methodologies: (e.g., Scrum Master or Agile BA Certification)</li><li>
Microsoft Certified: Power Platform Fundamentals or Microsoft 365</li><li>
Visio and Business Process Modeling (BPMN)</li><li>
Lean Construction Certification or Lean Six Sigma Green/Black Belt-preferred</li></ul></div></li><li>
Familiarity with applications such as Vista, SuccessFactors, and Concur</li><li>
Proficient in applying advanced mathematical and analytical skills</li><li>
Travel required by automobile or airplane</li><li>
On-call availability and periodic after-hours work<br>
The following competencies are needed to successfully perform this job:</li><li>
Ability to be an effective liaison between technical teams, business stakeholders, and executive leadership to ensure alignment and clear communication</li><li>
Exceptional written and verbal communication skills</li><li>
Highly organized and detail-oriented</li><li>
Experienced in developing end-to-end project documentation</li><li>
Ability to translate complex technical or analytical information into clear, business-friendly, and user-centric language</li><li>
Comfortable managing or supporting projects at any phase</li><li>
Highly self-motivated and results-driven</li><li>
Detail-oriented with strong analytical and problem-solving skills, able to evaluate complex project challenges and deliver effective, data-informed solutions</li><li>
Skilled in team motivation and cross-functional collaboration</li><li>
Strong ability to gather, analyze, and document complex business requirements and translate them into functional specifications and user stories</li><li>
Proficient in producing documentation such as business cases, use cases, test plans, training materials, and post-implementation reviews</li><li>
Proven ability to evaluate and advise leadership on IT and business process improvement initiatives</li><li>
Expert in root cause analysis and impact assessment, utilizing structured business analysis techniques</li><li>
Strong stakeholder engagement, negotiation, and facilitation skills, with a consistent track record of aligning cross-functional teams&mdash;including business units, IT, and third-party vendors&mdash;around shared goals, business requirements, and solution design for successful implementation</li></ul></div></div></div><p>
At Baker Construction, we welcome those who are driven to make things happen. Your tenacity will be rewarded with great pay, excellent benefits, and opportunities to make your mark. This is an opportunity to own your future while working alongside co-workers who are united in our purpose to build better structures and better lives. Go further with an industry leader that puts people first, honors its word, and has the grit to achieve greatness.</p><p></p><p><br>
Baker is an EOE Disability/Veterans Employer.</p><p></p><p><br>
Applicants with physical and/or mental disabilities who require a reasonable accommodation for any or part of the application process may make their requests known by emailing hrtech@sharedservices.cc or calling 1-513-539-4000 and asking for HR.</p></div>

Senior IT Business Analyst

Advantage Technical

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Service Desk Analyst I
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Westchase, TX (Training Onsite &rarr; Remote After)
 </p>
 <p>
  <strong>
   Pay:
  </strong>
  $17&ndash;$18/hour
 </p>
 <p>
  <strong>
   Schedule:
  </strong>
  12 PM &ndash; 9 PM | Off Sunday &amp; Monday
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are seeking a Service Desk Analyst I to provide first-level technical support to internal and external users. This role is ideal for someone early in their IT career who enjoys troubleshooting technical issues and delivering strong customer service. You will support computers, applications, and related technologies while ensuring tickets are properly documented, resolved, or escalated when needed.
 </p>
 <p>
  This position begins with two weeks of onsite training in the Westchase area, after which the role transitions to fully remote.
 </p>
 <p>
  <strong>
   Schedule
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Training:
   </strong>
   2 weeks onsite (Monday&ndash;Friday, 9:00 AM &ndash; 5:00 PM) in Westchase
  </li>
  <li>
   <strong>
    After Training:
   </strong>
   Remote
  </li>
  <li>
   <strong>
    Shift:
   </strong>
   12:00 PM &ndash; 9:00 PM
  </li>
  <li>
   <strong>
    Days Off:
   </strong>
   Sunday &amp; Monday
  </li>
 </ul>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Provide Tier 1 technical support via phone, email, and remote tools
  </li>
  <li>
   Troubleshoot issues related to computers, software, printers, and peripherals
  </li>
  <li>
   Create and manage tickets within the ticketing system
  </li>
  <li>
   Support end users with application and POS-related issues
  </li>
  <li>
   Escalate complex issues to higher-level support teams
  </li>
  <li>
   Communicate updates to users and ensure timely resolution of service requests
  </li>
  <li>
   Maintain documentation and follow service desk processes and SLAs
  </li>
 </ul>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   1+ year of technical support or help desk experience
  </li>
  <li>
   1+ year of customer service experience
  </li>
  <li>
   Strong troubleshooting and communication skills
  </li>
  <li>
   Experience working with ticketing systems
  </li>
  <li>
   Comfortable supporting users via phone, email, and remote tools
  </li>
 </ul>
 <p>
  <strong>
   Preferred Skills
  </strong>
 </p>
 <ul>
  <li>
   Experience with Active Directory / Exchange
  </li>
  <li>
   VPN and Remote Desktop support
  </li>
  <li>
   Microsoft Office troubleshooting
  </li>
  <li>
   Basic knowledge of hardware and software systems
  </li>
  <li>
   Experience with remote support tool
   <strong>
    s
   </strong>
  </li>
 </ul>
 <p>
  <strong>
   Education
  </strong>
 </p>
 <ul>
  <li>
   High School Diploma or equivalent required
  </li>
  <li>
   Associate&rsquo;s or Bachelor&rsquo;s degree in IT, Computer Science, or related field preferred
  </li>
 </ul>
 <p>
 </p>
</div>


Service Desk Specialist

Baylor Miraca Genetics Laboratories LLC

<div><p>The Senior Laboratory Information Management System (LIMS) Developer is responsible for the design, development and implementation of LIMS solutions to enhance laboratory operations and data management. This role involves working closely with stakeholders to understand requirements, developing custom solutions, and ensuring the LIMS system effectively supports laboratory workflows. The Senior LIMS Developer will lead projects, troubleshoot complex issues, and contribute to the continuous improvement of LIMS functionalities. SAPIO experience is required.</p>
<p>
KEY RESPONSIBILITIES</p>
<ul><li>Design, develop and customize LIMS solutions to meet laboratory requirements and improve operational efficiencies.</li></ul>
<ul><li>Collaborate with laboratory personnel to gather requirements and translate them into technical specifications and solutions.</li></ul>
<ul><li>Develop and maintain LIMS interfaces and integrations with other systems such as ERP, CRM, and data analysis tools.</li></ul>
<ul><li>Lead the implementation of LIMS projects, including system configuration, data migration, and user training.</li></ul>
<ul><li>Provide ongoing support and troubleshooting for LIMS systems, addressing issues and ensuring system stability and performance.</li></ul>
<ul><li>Develop and maintain documentation relating to LIMS configuration, customization, and procedures.</li></ul>
<ul><li>Manage LIMS development projects, including planning, execution and delivery with specified timelines and budgets.</li></ul>
<ul><li>Coordinate with cross-functional teams, including IT, laboratory staff, and vendors, to ensure successful project outcomes.</li></ul>
<ul><li>Evaluate and recommend improvements to LIMS functionalities and processes to enhance system performance and user experience.</li></ul>
<ul><li>Ensure LIMS solutions comply with regulatory requirements and industry standards for data integrity, security, and quality.</li></ul>
<ul><li>Create and maintain comprehensive documentation, including system specifications, user manuals, and training materials.</li></ul>
<p>
QUALIFICATIONS</p>
<p>
Required</p>
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li></ul>
<ul><li>Proven experience with LIMS platforms such as SAPIO (required), LabWare, STARLIMS, or LabVantage.</li></ul>
<ul><li>Strong understanding of laboratory workflows and data management requirements.</li></ul>
<ul><li>Equivalent combination of education and experience may be considered.</li></ul>
<p>
Preferred:</p>
<ul><li>Master&rsquo;s degree or relevant certificates (e.g. Certified LIMS Professional).</li></ul>
<ul><li>Experience in project management and leading technical teams.</li></ul>
<p>
COMPETENCIES</p>
<ul><li>SAPIO LIMS configuration and customization</li></ul>
<ul><li>LIMS project leadership and implementation</li></ul>
<ul><li>Enterprise system integration and interface development</li></ul>
<ul><li>Complex troubleshooting and performance optimization</li></ul>
<ul><li>Regulatory compliance and data integrity management</li></ul>
<p>
PHYSICAL DEMANDS AND WORK ENVIRONMENT</p>
<ul><li>Location: Onsite / Hybrid / Remote</li></ul>
<ul><li>Frequently required to sit.</li></ul>
<ul><li>Frequently required to utilize hand and finger dexterity.</li></ul>
<ul><li>Frequently required to talk or hear.</li></ul>
<ul><li>Remote employees will be required to make periodic on-site visits to support rollouts.</li></ul>
<p>
EEO Statement:</p>
<p>
Baylor Genetics is proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome and encourage applicants from all backgrounds to apply. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, pregnancy, childbirth, or any other status protected by applicable federal, state, or local law. If you need an accommodation during the application process, please contact our Human Resources team.</p><br>
<p></p>
<p><b>
Note to Recruiters:</b></p>
<p>
 We value building direct relationships with our candidates and prefer to manage our hiring process internally. While we occasionally partner with select recruitment agencies for specialized roles, we do not accept unsolicited resumes from recruiters or agencies without a written agreement executed by the authorized signatory for Baylor Genetics (&quot;Agreement&quot;). Any resumes submitted to Baylor Genetics in the absence of an Agreement executed by Baylor Genetics' authorized signatory, will be considered the property of Baylor Genetics, and Baylor Genetics will not be obligated to pay any associated recruitment fees.</p></div>

Sr. LIMS Developer

Kiwa

<b>Job Summary:</b> PPI Quality & Engineering is partnering with Kiwa North America to hire a high-impact FP&A Analyst to support fast-scaling North American operations. This role is built for a commercially minded analyst who can elevate financial visibility, strengthen forecasting rigor, and drive data-backed decisions at the leadership level. About the role:
<br><br>
Role Overview
<br>This role owns core FP&A deliverables across budgeting, forecasting, reporting, and performance management, while partnering closely with Finance leadership and business stakeholders. You will strengthen financial visibility, improve data integrity across systems, and translate complex financial data into clear, executive-level insights that drive decision-making.
<br><br>
<b>Location:</b> 920 Memorial City Way, Houston, TX 77024
<br><b>Status:</b> Full-Time (W2) Employment
<br><b>Reports to:</b> FP&A Manager, North America
<br><br>
<b>Do you have what it takes?:</b><br>
Required Skills and Knowledge
<br>– Bachelor Degree in Finance or Accounting
<br>– Experience with OneStream or similar packages
<br>– Advanced Excel and PowerPoint knowledge
<br>– Ideal knowledge of Power BI and other similar reporting packages
<br><br>
Required Competencies
<br>– Attention to detail and accuracy
<br>– Multi-tasker with an ability to manage multiple deadlines and projects
<br>– Ability to work independently and as a team member
<br>– Self-starter, proactive and focused in adding value to the organization and the multiple stakeholders
<br>– Strong interpersonal skills
<br>– Strong organizational and planning skills
<br>– Excellent communication skills
<br><br>
<b>What can you expect from us in return?:</b><br>
<b>What we offer:</b><br>
– A high-impact role offering direct exposure to executive leadership, opportunities to expand your FP&A expertise, lead cross-functional initiatives, and accelerate career growth within a fast-scaling, performance-driven global organization that values innovation, continuous improvement, and professional development.
<br>– Strong benefit package, including Health Insurance, 401k plan with company contribution, health and childcare spending/savings accounts, paid time off and more.
<br>– A hybrid work model that supports flexibility while maintaining strong collaboration with leadership and peers – 3 days in office / 2 days remote

FP&A Analyst

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