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Stallion Infrastructure Services

<div>Stallion and Simetry are growing rapidly and looking for an entry-level Technical Support Specialist to join our Wireless Operations team. This role is ideal for individuals early in their IT or telecom careers who are eager to learn, troubleshoot, and grow within a technology-forward environment. You will play a key part in supporting wireless services, including working with SIM cards, mobile devices, carrier platforms, and support systems.

Responsibilities:
<ul>
<li>Troubleshoot wireless connectivity and IoT data issues across various devices</li>
<li>Respond to customer issues with attention to detail, urgency, and clarity</li>
<li>Activate, suspend, and deactivate lines across major carrier platforms (AT&amp;T, Verizon, T-Mobile)</li>
<li>Assist with provisioning and setup of routers, gateways, and hardware from vendors such as Peplink, Cradlepoint, Teltonika, Starlink, Semtech, and InHand</li>
<li>Monitor, identify, and resolve common network issues such as poor signal, APN misconfiguration, or network congestion</li>
<li>Maintain accurate inventory records and usage reports for SIMs</li>
<li>Communicate clearly and effectively with vendors and carriers to escalate and resolve issues</li>
<li>Learn and navigate various carrier portals and internal systems</li>
<li>Collaborate with internal teams to resolve technical issues and enhance support processes</li>
<li>Utilize creative and critical thinking to resolve complex support cases using all tools and documentation available</li>
<li>Apply a basic understanding of cybersecurity, private APNs, and IPSec VPN tunnels in daily troubleshooting</li>
</ul>
Qualifications Required:
<ul>
<li>0&ndash;2 years of experience in IT, telecom, or related technical support role</li>
<li>Basic understanding of cellular networking, IoT connectivity, and mobile device configuration</li>
<li>Strong attention to detail, organization, and time management</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to work independently and think critically under pressure</li>
<li>Comfortable using Microsoft Excel (e.g., filters, basic formulas)</li>
<li>Willingness to learn new tools, systems, and technologies</li>
<li>Ability to be on-call one weekend every 4 weeks</li>
</ul>
Preferred (Nice to Have):
<ul>
<li>Familiarity with IoT device vendors such as Peplink, Cradlepoint, Teltonika, InHand, Semtech, or Starlink</li>
<li>Experience with help desk or ticketing software</li>
<li>Working knowledge of APN settings, IP address routing, and cellular diagnostics</li>
<li>Exposure to carrier systems or wireless IoT/M2M platforms</li>
<li>Basic understanding of cybersecurity principles, IP networking, and VPN technologies</li>
</ul>
Relevant Education or Certifications (any of the following):
<ul>
<li>Associate's or Bachelor's degree in IT, Telecommunications, Cybersecurity, Computer Science, or a related field</li>
<li>CompTIA certifications (e.g., A+, Network+, Security+)</li>
<li>Cisco CCNA or similar networking certifications</li>
<li>Hands-on experience in lieu of formal education will also be considered</li>
</ul>
Why Join Simetry?

At Simetry, you'll gain real-world experience with enterprise-level telecom platforms, develop essential IT skills, and work with a tight-knit, experienced team that values curiosity and initiative. This is a great launchpad for a long-term career in networking, mobility, or technical operations.

Simetry is a division of Stallion Infrastructure Services, a market leader in infrastructure and logistics support across the U.S. energy and industrial sectors. 
 
Compensation: 45-55,000 + 6% STIP</div>

Technical Support Specialist

Sungrow

<div>
 
 IT Support Technician The Company: Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a globally recognized renewable energy company, specializing in R&amp;D, manufacturing, and services for solar, wind, energy storage, hydrogen, and electric vehicle solutions. Established in 1997, Sungrow is known for its innovative photovoltaic inverters, wind converters, EV chargers, energy storage systems, and hydrogen production technologies. Its products are sold in over 180 countries, with a cumulative installed capacity exceeding 740 GW by the end of 2024. Sungrow has contributed to national standards and holds numerous core technologies. With multiple industry awards and advanced R&amp;D centers, it ranks among the global leaders in clean energy. Guided by its mission &ldquo;Clean power for all,&rdquo; Sungrow continues to drive innovation and global sustainability.
 
 
 
 
 
 IT Support Technician:
 
 
 The IT Support Technician serves as the first point of contact for employees needing technical assistance at Sungrow USA&rsquo;s Houston office. This role provides Tier 1 and Tier 2 support, resolving basic IT issues, managing support tickets in ServiceNow, and troubleshooting hardware and software problems. Responsibilities include onboarding and offboarding employees, ensuring seamless access to the tools and systems required for their roles. The IT Support Technician directly impacts employee productivity and satisfaction by delivering prompt and effective IT support. The position offers opportunities to solve a variety of technical challenges, contribute to process improvements, and help shape the overall employee experience at Sungrow USA. Support is also provided to senior IT team members by helping manage their workload, coordinating documentation, and escalating complex issues as needed.
 
 
 
 
 
 This is an on-site position, requiring regular work at the Sungrow USA corporate office in Houston for approximately 80 to 100 percent of scheduled time. Employees must live within a reasonable commuting distance of the office, using personal judgment regarding commute time and cost.
 
 
 
 
 
 Essential Duties and Responsibilities: &bull; Serve as the first point of contact for IT support requests via ticketing system, chat, phone, and email. &bull; Provide Tier 1 and Tier 2 technical support for Sungrow USA, including desktops, laptops, mobile devices, printers, and other IT equipment. &bull; Diagnose, troubleshoot, and resolve hardware and software issues promptly. &bull; Manage support tickets in ServiceNow, including ticket intake, assignment, escalation, and closure. &bull; Monitor and prioritize incoming service requests, ensuring timely and accurate IT support. &bull; Conduct onboarding and offboarding activities for employees, including account setup and access management. &bull; Maintain and update IT documentation, escalation paths, knowledge base articles, and SOPs. &bull; Track and report on service level agreements (SLAs), ticket volume, and resolution metrics. &bull; Maintain hardware and software inventory, licensing, and asset records. &bull; Manage Service Catalog items and ensure CMDB accuracy. &bull; Support and maintain user account information, access privileges, and security groups. &bull; Assist with ServiceNow platform optimization and stay current with new features. &bull; Contribute to the development and implementation of IT policies, procedures, and best practices. &bull; Deliver user training and IT communications. &bull; Support ISO 27001 and SOC 2 compliance initiatives and assist with audits. &bull; Drive process improvements and automation, implementing ITIL-aligned best practices. &bull; Collaborate with engineers and other technical staff to resolve systemic issues and streamline workflows. &bull; Recommend improvements to IT service delivery and support process enhancements. &bull; Assist with IT projects and system upgrades as needed. &bull; Maintain positive relationships with staff and vendors. &bull; Escalate complex technical issues to senior IT staff when necessary. &bull; Perform other related duties as assigned.
 
 
 
 
 
 Minimum Requirements: &bull; 1+ years of IT support or service desk experience &bull; Proficient in Windows OS, Microsoft 365, and common business applications &bull; Experience with ServiceNow or similar ITSM/ticketing platforms. &bull; Familiar with troubleshooting hardware for computers, mobile devices, printers, and barcode scanners &bull; Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). &bull; Experience with user account management in Active Directory, Entra ID, Okta, or similar systems. &bull; Excellent communication and interpersonal skills. &bull; Ability to work under pressure and handle complex technical issues.
 
 
 
 
 
 Education or Desired License and Certificates: &bull; Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field, or equivalent work experience. &bull; Relevant IT certifications preferred: CompTIA A+, Network+ Microsoft 365 Certified: Endpoint Admin, ITIL 4 Foundation
 
 
 
 
 
 Additional certifications in ServiceNow, Microsoft 365, or other enterprise platforms are a plus Willingness to pursue ongoing professional development and certification as required by the role Competencies &bull; Customer Service &amp; Technical Support &bull; Incident &amp; Problem Management &bull; Hardware &amp; Software Troubleshooting &bull; Strong verbal and written communication skills; ability to adapt messaging for different audiences &bull; Proactive problem-solving approach and a collaborative mindset
 
 
 
 
 
 Travel 1%-10% as needed
 
 
 Work Location and Status: &bull; Full time, onsite at Sungrow USA office in Houston &bull; No visa sponsorship Compensation: &bull; Compensation commensurate with experience &bull; Competitive salary and annual bonus eligibility &bull; Comprehensive benefits package including health, dental, vision, and retirement plans &bull; Strong personal and company growth opportunities
 
 
 
 
 
 Sungrow is an equal opportunity employer.
 
 
 
</div>

Information Technology Support Technician

VAUGHN CONSTRUCTION

<div>About Us 
Vaughn is a regional commercial construction company operating throughout Texas. We are focused on building higher education, healthcare, and research buildings for commercial clients. As a sophisticated construction manager, we utilize the latest technology (including drones, laser scanners, 3D modeling, and 3D printing) to plan and build high-quality, enduring facilities. Further, we treat all employees like family in a family-like environment where our people are proud to work.

Our family is committed to safety, integrity, teamwork, excellence, and work ethic. Vaughn&rsquo;s leaders link our strategic priorities and resulting work activities to our core values, and we believe this drives excellence. Vaughn aims to retain and develop individuals aligned with our core values by providing life-changing opportunities.

OUR BIG WHY: We WOW our clients and provide life-changing opportunities for our people, while delivering our projects in a family atmosphere, where our people are proud to work.

Position Overview

Configures PCs, VOIP phones, iOS devices, network devices. Works with vendors to maintain the devices. Responds to end user queries.
<div>
Duties/Responsibilities 
<ul><li>Responds to user queries and technical support issues.</li><li>Performs setup and configuration of PCs.</li><li>Deploys desktop software including anti-virus, office productivity applications, enterprise applications, etc.</li><li>Configures and troubleshoots VOIP phones with the help of vendor&rsquo;s technical support.</li><li>Configures and troubleshoots iOS devices with the help of vendor&rsquo;s technical support.</li><li>Troubleshoots and arranges repairs of PCs with the help of vendor&rsquo;s technical support.
</li><li>Assists in creation and updating of procedures and documentation</li><li>Administers employee termination IT Administrator.</li><li>Promotes teamwork and positive communication among employees.</li><li>Assists in researching and implementing new software/hardware initiatives in the company.</li><li>Performs other duties and services to ensure a successful functioning of information systems.</li><li>Promotes Core Values of the Company and maintains excellent attendance and punctuality.</li></ul></div>

Education and Training
<ul><li>Highschool Diploma with Information Technology specific training or exposure.</li><li>Must have a clean and valid Driver&rsquo;s License and a personal vehicle</li><li>Position may involve occasional travel, mostly driving</li></ul>

Knowledge, Skills and Abilities
<ul><li>Good understanding of PCs, office network devices such as printers, scanners, VOIP phones, etc.</li><li>Basic understanding of networking (IP Addresses, DNS, etc.)</li><li>Good communication skills</li><li>Ability to deal with vendors and push open items to completion</li><li>Exposure to Audio-Visual systems is a plus</li></ul></div>

Helpdesk Technician

Resource Environmental Solutions, LLC

<div><div>At RES, we're looking for purpose-driven individuals who are passionate about restoration and sustainability, and who want their work to make a lasting environmental impact. Our team members go above and beyond, bringing initiative, integrity, and a strong work ethic to every project. Collaboration is key&mdash;we thrive on teamwork, open communication, and diverse perspectives. In a field that constantly changes, we value those who are resilient, adaptable, and resourceful in the face of challenges. If you're intellectually curious, eager to learn, and ready to help restore ecosystems and protect natural resources, you'll find your place here.</div>
As an IT Service Delivery Analyst at RES, you will play a key role in delivering a friendly, responsive, and effective technology support experience for RES employees. You will serve as a front-line member of the IT team, helping end users resolve technical issues, supporting software and hardware deployments, maintaining system and asset documentation, and contributing to training and process improvement efforts. This role is ideal for someone who enjoys solving problems, helping people, and working as part of a distributed team in a fast-paced, growing organization.

We are looking for someone with strong customer service instincts, clear communication skills, and a practical, solutions-oriented approach to technical support. The right candidate is comfortable working with both remote and in-office employees, enjoys being part of a geographically distributed team, and can stay organized and responsive in a dynamic, rapid-growth environment. You should bring an effective diagnostic process, sound problem-solving skills, and a desire to help build standard operating procedures and scalable support practices.

<h2 class="jobSectionHeader">What Your Day-to-Day Might Look Like</h2>

In this role, you will provide timely and effective support through the IT ticketing system, ensuring tickets are properly triaged, documented, updated, and resolved or escalated as needed. You will use remote support and monitoring tools to assist end users, maintain software and hardware asset records, and support the deployment of technology across the organization. You will also help create training materials, answer frequently asked questions, and provide technical assistance to employees with varying levels of technical comfort. Working closely with the IT Service Delivery Lead and the broader IT team, you will help identify technical needs, support repeatable processes, and contribute to a strong internal service culture.

<h2 class="jobSectionHeader">We would love to talk yo you if you have many of the following:</h2>
<ul><li>BS/BA required</li>
<li>Five years of experience in a front-line customer service environment supporting technology</li>
<li>Strong communication and customer service skills</li>
<li>Experience supporting employees across varying levels of technical proficiency</li>
<li>Demonstrated success delivering strong customer service in a technology support environment</li>
</ul>
What will make you stand out?
<ul>
<li>Familiarity with remote support tools, ticketing systems, or similar support platforms</li>
<li>Familiarity with Windows 10 and Windows 11 deployment and support</li>
<li>Experience with software distribution, application support, and hardware diagnostics</li>
<li>Experience with cybersecurity controls such as awareness training, MFA, and EDR;
</li><li>Working knowledge of Active Directory, Security Groups, and Group Policies
</li>Hands-on experience installing and supporting Office 365, Microsoft Teams, ESRI ArcGIS, Autodesk Civil 3D, Adobe Creative Cloud, and Bluebeam. 
<li>
 
</li></ul><div>Please note that the &quot;Day in the Life&quot; section is not intended to be an exhaustive list of job duties, but rather a representative snapshot of typical responsibilities and work experiences at RES.

RES is an Equal Opportunity Employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.</div></div>

IT Service Delivery Analyst

Universal Processing

<div>This role is intended for Mandarin / Vietnamese / Spanish fluent speakers. 
 
Are you ready to go uP?<ul><li>
We are named in Top Workplaces NYC for 2024</li><li>
We are one of the winners of USPAACC&rsquo;s Fast 100 Asian American Business awards</li><li>
We are recognized as one of the Top 5000 in Inc. Magazine&rsquo;s Fastest Growing Private Companies</li><li>
We were a finalist for Best ISO of the Year by ETA in 2024</li><li>
We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses</li></ul>
Want to learn more about our company events? 
Click here: Universal Processing Company Events 
 
Why Should You Join Universal Processing?<ul><li>
You want to work at a minority owned Fintech company that empowers small to medium-sized businesses</li><li>
You are passionate to serve and support our local community and their growth</li><li>
You get on-the-job training to get you familiar with the industry and the role</li><li>
You get medical, vision, and dental coverage, generous PTO, 401k</li><li>
We offer periodic performance review for potential salary increase</li></ul>
Compensation: This is a non-exempt position, with a monthly salary of $3,000 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,300 per month. 
 
Role Summary: The Technical Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients, supports our sales effort, and troubleshoots our systems. The Standard Shift for this role will be from 10:00 AM CST to 7:00 PM CST. 
Responsibilities:<ul><li>
Prepare, install, and configure software &amp; hardware for deployment</li><li>
Onboard and train new users for newly deployed software and hardware</li><li>
Perform remote troubleshooting over the phone and through remote control tools</li><li>
Identify and analyze issues for software and/or hardware</li><li>
Partner with the Operations and Sales departments to provide the best solution for POS inquiries</li><li>
Collect feedback from end-users and work with the Development team for future product improvement</li><li>
Assist in inventory tracking and management</li></ul> 
Qualifications:<ul><li>
Must be authorized to work in the US at the time of hire. We are an E-Verify employer!</li><li>
Bilingual proficiency in English AND Mandarin OR Vietnamese OR Spanish is required, both written and verbal.</li><li>
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Network Administration, or related field is a plus</li><li>
Strong communication skills, critical thinking, detail-oriented, and analytical abilities.</li><li>
Able to actively listen to clients and interact with clients in a friendly and patient manner</li><li>
Able to take initiative to solve problem effectively</li><li>
Self-motivated to learn new systems and installation of products</li><li>
Able to accomplish tasks before deadlines and be detail-oriented</li><li>
Able to work efficiently as part of a team and as an individual</li><li>
Proficient with Excel and Word</li></ul> 
About uP: 
Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP&rsquo;s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let&rsquo;s Go uP, to commemorate its legacy and evolution. 
 
At Let&rsquo;s Go uP, we are an equal employment opportunity employer. 
 
To learn more about us, please visit us at: https://letsgoup.com. 
 
Let's Go uP Together!
lhTVfIJeVP</div>

Bilingual Technical Support

Enbridge

<div>Work options: Hybrid 
<ul><li>
1-Year Contract</li><li>
Pay Rate: $54-$57/hour (W2), depending on experience</li><li>
Hybrid: Houston, TX 77079</li></ul> 
At Enbridge, our goal is to be the first-choice energy delivery company in North America and beyond&mdash;for customers, communities, investors, regulators and policymakers, and employees.
To meet that goal, Enbridge is partnering with Raise&mdash;a leading recruitment firm that specializes in IT, Technical, and Engineering staffing.
Together, Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If you&rsquo;re looking for a challenging role that will make the most of your skills while allowing you to make an impact, this is it.
Enbridge is hiring a Senior IT Sourcing Specialist right now&mdash;when you apply, Raise will review your application within 48 hours and contact qualified applicants for interviews.
Role Summary:<ul><li>
We are seeking an experienced Senior IT Sourcing Specialist to serve as a strategic partner to Technology and Business leaders. This role leads complex, high-value IT sourcing initiatives with a strong focus on developing sourcing strategies, executing complex negotiations, and delivering enterprise-wide value.</li><li>
The successful candidate will be accountable for driving measurable cost savings, improving operational efficiency, and ensuring business continuity across IT services and software portfolios.</li></ul>
Key Responsibilities:<ul><li>
Lead end-to-end strategic sourcing initiatives for IT services and software, including sourcing strategy development, supplier selection, commercial negotiations, and contract execution.</li><li>
Develop and implement IT sourcing and category strategies aligned with technology roadmaps, business priorities, and enterprise cost reduction and efficiency objectives.</li><li>
Lead and execute complex negotiations across a broad range of IT categories, including:</li><li>
Systems Integrators (SI) and large-scale transformation programs</li><li>
Managed Services and outcome-based delivery models</li><li>
Enterprise and mission-critical software agreements</li><li>
Complex Statements of Work (SOWs) featuring layered SLAs, service credits, and performance-based pricing</li><li>
Negotiate pricing models, commercial frameworks, and contractual terms that balance cost, performance, and risk.</li><li>
Partner closely with IT and business stakeholders to support demand planning, forecasting, and sourcing decisions that ensure service continuity and risk mitigation.</li><li>
Act as a trusted advisor to senior leaders, translating business requirements into sourcing and commercial strategies.</li><li>
Apply market intelligence, benchmarking, and cost modeling to inform sourcing strategies and strengthen negotiation outcomes.</li><li>
Drive contract utilization, value realization, and savings delivery through effective governance, performance metrics, and ongoing supplier engagement.</li><li>
Support Supplier Relationship Management (SRM) activities, including supplier performance monitoring, issue resolution, and continuous improvement initiatives.</li></ul>
Qualifications:<ul><li>
7+ years of experience in strategic sourcing, category management, or procurement within IT / Technology environments.</li><li>
Demonstrated success leading complex negotiations for IT services and software, including Systems Integrators, Managed Services, and enterprise-scale agreements.</li><li>
Proven experience developing and executing sourcing and category strategies across IT portfolios.</li><li>
Strong expertise negotiating complex IT Statements of Work (SOWs), pricing models, SLAs, and commercial frameworks.</li><li>
Track record of delivering measurable cost savings, efficiency improvements, and continuity of service through sourcing initiatives.</li><li>
Strong ability to manage and influence senior IT and business stakeholders in complex, matrixed organizations.</li></ul>
Knowledge, Skills &amp; Abilities
Required:<ul><li>
University degree in Finance, Business, Economics, Engineering, or a related field.</li><li>
A minimum of eight (8) years of progressively responsible sourcing experience within Technology and Information Services (TIS), including Software, Hardware, and IT Services.</li><li>
Superior oral and written communication, interpersonal, and presentation skills, with strong influencing and negotiation capabilities.</li><li>
Proven ability to negotiate large, complex Software, Hardware, and IT Services agreements.</li><li>
Ability to independently manage supplier relationships and performance with minimal supervision.</li></ul>
Preferred:<ul><li>
Postgraduate degree or MBA.</li><li>
Professional certifications such as Supply Chain Management Professional (SCMP), Certified Professional in Supply Management (CPSM), or equivalent.</li></ul>
Working Conditions:<ul><li>
Typical office environment (hybrid or on-site depending on business needs).</li><li>
This role may involve elevated stress levels due to high visibility, tight deadlines, and competing stakeholder interests. Effective prioritization, negotiation, and influence are essential.</li></ul>
Please note: Successful applicants will be employees of Raise, working at Enbridge facilities with both Enbridge and contract employees. 
Applying with Raise
Raise is an established IT and engineering hiring firm with over 60 years&rsquo; experience connecting talented candidates with meaningful work. When you apply, you&rsquo;ll get more than just a chance at a great job&mdash;you&rsquo;ll become part of a vast network of employers that are always changing.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at +1 800-567-9675 or hello@raiserecruiting.com 
#ENBC</div>

Senior IT Sourcing Specialist (Houston, TX) - Hybrid

Explore 887+ It support specialist in Houston this April. Find roles across top companies and apply now to boost your career.

887 it support specialist jobs In Houston

Technical Support Specialist

Information Technology Support Technician

Information Technology Support Technician

Helpdesk Technician

IT Service Delivery Analyst

Bilingual Technical Support

Senior IT Sourcing Specialist (Houston, TX) - Hybrid