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Pearson

<div>Lead Specialist, Product Management Purpose of the Position
The Product Manager, School IT Services is responsible for defining, delivering, and continuously improving technology services that support K&ndash;12 virtual and blended school operations. This role ensures school technology needs are clearly understood and translated into scalable, high‑quality products and services that improve staff efficiency, learning experiences, and overall school performance.
The Product Manager serves as the strategic bridge between schools, engineering, operations, and customer success teams&mdash;prioritizing problems, shaping requirements, ensuring smooth delivery, and enabling adoption of IT service capabilities.
Core Responsibilities Product Strategy &amp; Vision
<ul><li>Develop and maintain a clear product vision and roadmap for School IT Services aligned to organizational goals and school operational needs.</li>
<li>Analyze school feedback, operational data, regulatory requirements, and market trends to identify opportunities for new services or enhancements.</li>
</ul>Discovery &amp; Requirements
<ul><li>Lead structured discovery with school leaders, administrators, teachers, and internal partners to understand challenges and technology gaps.</li>
<li>Translate user needs into clear, actionable product requirements, user stories, acceptance criteria, and service definitions.</li>
<li>Partner with cross‑functional teams on solution design, ensuring services meet accessibility, security, and performance standards.</li>
</ul>Delivery &amp; Execution
<ul><li>Work closely with engineering, IT operations, security, and service delivery teams to plan, build, and launch new capabilities.</li>
<li>Prioritize backlog items using data‑driven decision‑making, balancing school impact, effort, and strategic alignment.</li>
</ul>Stakeholder Communication &amp; Change Management
<ul><li>Communicate roadmap, release plans, and feature updates to school partners and internal stakeholders.</li>
<li>Prepare and deliver clear, value‑focused communications to support service adoption, including training materials, walkthroughs, and updates for school leadership teams.</li>
<li>Ensure feedback loops are established with schools to drive continuous improvement.</li>
</ul>Service Performance &amp; Continuous Improvement
<ul><li>Monitor key performance indicators (KPIs) related to service quality, reliability, and adoption.</li>
<li>Identify and implement improvements to processes, workflows, or support models.</li>
<li>Maintain documentation, service catalogs, and knowledge assets related to School IT Services.</li>
</ul>Qualifications Required
<ul><li>Bachelor&rsquo;s degree in a related field or equivalent experience.</li>
<li>3+ years of product management or IT services experience, preferably in K&ndash;12, EdTech, SaaS, or service‑oriented environments.</li>
<li>Strong understanding of school operations, educational technology ecosystems, or IT service management.</li>
<li>Demonstrated ability to gather requirements, build roadmaps, and lead cross‑functional delivery.</li>
<li>Excellent verbal and written communication skills; ability to translate complex concepts into clear, actionable insights.</li>
<li>Strong organizational skills, with the ability to manage competing priorities in a fast‑paced environment.</li>
</ul>Preferred
<ul><li>Experience working directly with virtual or blended schools.</li>
<li>Familiarity with education compliance, privacy, and security requirements (e.g., FERPA, COPPA).</li>
<li>Experience with service catalog development or operational process improvement.</li>
</ul>Why This Role Matters
School IT Services is foundational to the success of virtual and blended learning environments. The Product Manager ensures that schools have reliable, intuitive, and scalable technology services&mdash;empowering educators and students while reducing operational friction.
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between $150,000 - $170,000.
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
Applications will be accepted through March 15th. This window may be extended depending on business needs.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Product Management
Job Family: PRODUCT
Organization: Virtual Learning
Schedule: FULL\_TIME
Workplace Type: Remote
Req ID: 23077
\#location</div>

Lead Specialist, Product Management

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer&rsquo;s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.
We are looking for candidates who have experience supporting customers in one or more of the following industries:
<ul><li>Health &amp; Life Sciences (HLS) &ndash; Collaborates with healthcare providers, payers, life sciences, pharmaceutical, and medical device companies to support digital health initiatives, regulatory compliance, and improved patient/member outcomes through the Salesforce platform (Direct experience with Health Cloud and/or Life Sciences Cloud strongly preferred).
</li></ul>This is an Individual Contributor position.
Your Impact
Customer Accountability and Value Alignment
<ul><li>Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
</li><li>Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
</li><li>Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
</li><li>Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
</li><li>Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
</li><li>Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
</li><li>Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing
</li><li>Share best practices for sales and service process optimization, data quality, and customer experience
</li></ul>Strategic Advisory and Stakeholder Managemen t
<ul><li>Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams
</li><li>Track usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores)
</li><li>Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
</li><li>Act as a trusted advisor by gaining trust through mutual goals, understanding the customer&rsquo;s business model, and applying proven solutions to their problems.
</li><li>Solidify partnership commitments and drive innovation aligned with customers' business challenges.
</li><li>Increase customer engagement with products and services and identify major political barriers to customer success.
</li><li>Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
</li><li>Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder or Commerce Promotions, ensuring platform stability and performance.
</li><li>Identify underutilization of contracted entitlements (e.g., messaging volume or GMV tiers) and align platform features with customer priorities to increase throughput.
</li></ul>Technical Health, Adoption, and Risk Management
<ul><li>AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
</li><li>Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
</li><li>AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
</li><li>Collaborative Learning: Actively seeking out &quot;Agentblazer&quot; training and certifications to stay current on autonomous agent capabilities.
</li><li>Learning &amp; Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
</li><li>Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
</li><li>Serve as the primary interface for major incidents (e.g., checkout failures or email deliverability drops) to protect peak revenue.
</li><li>Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
</li><li>Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.
</li><li>Escalate complex automation, data model, routing, or integration questions to technical resources
</li></ul>Minimum Requirements
<ul><li>Experienced business professional, preferably with 3+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields.
</li><li>Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
</li><li>Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer&rsquo;s business.
</li><li>Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
</li><li>Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development
</li></ul>Cloud/Platform Requirements:
<ul><li>3-4 years experience supporting customers using Sales Cloud and Service Cloud.
</li><li>Working knowledge of core features:
<ul><li>Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports &amp; Dashboards
</li><li>Service Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing
</li></ul></li><li>Understanding of Sales (lead-to-cash, opportunity management, pipeline management) and Service (case management, escalation, SLA management) processes.
</li><li>Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes) and Service Cloud automation (email-to-case, web-to-case, case assignment rules, macros)
</li><li>Ability to demonstrate Lightning Sales/Service Console and mobile app
</li><li>Knowledge of common sales (territory management, lead assignment, opportunity stages) and Services (case deflection, knowledge management, multi-channel support) use cases.
</li></ul>Preferred Requirements
<ul><li>Sales Cloud Consultant and Service Cloud Consultant certifications
</li><li>Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).
</li><li>Experience with Einstein for Sales (lead scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next base actions).
</li><li>Understanding of how Sales Cloud integrates with marketing automation and service tools and how Service Cloud integrates with telephony, chat, messaging, and self-service portals.
</li></ul>Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.
Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.&amp;#xa;&amp;#xa;The typical base salary range for this position is $123,100 - $186,300 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.&amp;#xa;&amp;#xa;There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $147,400 - $202,600 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.&amp;#xa;&amp;#xa;The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.</div>

Customer Success Manager - Core (Sales & Service) Clouds

Amplity

<div>
 Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.
 
 
 We are currently seeking passionate, highly motivated, experienced individuals with a demonstrated track record of success in the contact center environment. Our client&rsquo;s Contact Center supports inbound Healthcare Service programs across a multitude of marketing campaigns, disease states, and projects. This Contact Center provides customer service support to inbound inquiries across several channels to include telephone, email, postal mail, fax, and chat.
 
 
 
 Customer Care Specialist
 
 
 
 Customer Care handles inbound, unsolicited customer calls from Consumer and Healthcare Professionals for inquiries such as product questions, adverse events, sample requests, etc. The Customer Care Specialist is responsible for handling inbound customer inquiries, including identification and processing of Adverse Events and Technical Complaints.
 
 
 
 Remote Position
 
 
 
 
 Essential duties and responsibilities include but are not limited to the following:
 
 
 
 <ul>
 <li>
 Provides customer service support in handling all patient inquiries through phone, email, direct mail and other channels
 </li>
 <li>
 Maintain excellent quality standards, adhere to approved materials and guidelines
 </li>
 <li>
 Accurately collect information required by individual programs and correctly capture in specific program databases
 </li>
 <li>
 Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides
 </li>
 <li>
 Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
 </li>
 <li>
 Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client&rsquo;s Working Practice Documents (WPDs)
 </li>
 <li>
 Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs
 </li>
 <li>
 Adhere to all company policies and Standard Operating and Working Procedures
 </li>
 <li>
 Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
 </li>
 <li>
 Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution
 
 
 </li>
 </ul>
 
 Requirements For The Position
 
 
 
 <ul>
 <li>
 BA/BS degree or relevant work experience
 </li>
 <li>
 Customer service-related experience
 </li>
 <li>
 Expert level typist
 
 
 </li>
 </ul>
 
 Employees can expect to be paid a salary of approximately $38K- $40K.
 
 
 
 
 Credentialing Requirements
 
 
 
 As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation to gain access to hospitals or healthcare providers.  It is the Company&rsquo;s expectation that you comply with the requirements outlined by the facilities on your call plans.
 
 
 Additionally, certain geographic jurisdictions or hospital systems have requirements to apply for and obtain a representative license. At this time, representatives working in the District of Columbia, City of Chicago, State of Nevada, State of Oregon, or those associated with Jackson Memorial Health in Miami-Dade County Florida may be required to obtain specific licenses. This list may be subject to change, including the potential for additions or modifications. In the event of any significant changes, you will be notified accordingly.
 
 
 
 EPIIC Values
 
 
 
 All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.
 
 
 Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
 
 
 Passion: We love what we do. Our energy inspires, engages, and motivates others.
 
 
 Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
 
 
 Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.
 
 
 Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.
 
 
 
 About Us
 
 
 
 Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80&rsquo;s as Physician Detailing Inc., or in the 00&rsquo;s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.
 
 
 Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision &mdash; across all business shapes, sizes + specialties.
 
 
 We are on a mission to improve patient outcomes through executional excellence &mdash; enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
 
 
 
 Our Diversity Policy
 
 
 
 We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
</div>

Customer Care Specialist - EST

Knowledge Services Corporate

<div>Overview:
<div>
We are seeking a Software Engineering Manager to lead one or two Scrum teams building modern SaaS products on the Microsoft cloud platform.
</div><ul><li>Our engineering organization delivers scalable, secure enterprise software using C#, .NET Core, and Azure services with a strong emphasis on automation, DevOps, and operational excellence.</li><li>
This role combines people leadership, technical guidance, and delivery ownership.
</li><li>You will support a team of talented engineers while ensuring reliable delivery of high-quality software in a collaborative, agile environment.</li><li>
Our engineering organization is high performing with strong retention, and we are looking for a leader who can continue to strengthen our culture of engineering excellence.</li></ul>
Responsibilities:
<h3 class="jobSectionHeader">Software Engineering Manager Responsibilities include:</h3><h3 class="jobSectionHeader">
Team Leadership &amp; People Management</h3><ul><li>
Lead, mentor, and develop 10&ndash;12 software engineers across one or two cross-functional Scrum teams.</li><li>
Foster a collaborative, inclusive, high-performance engineering culture.</li><li>
Conduct performance reviews, career development planning, coaching, and hiring.</li><li>
Support engineers in growing their technical and leadership capabilities.</li></ul><h3 class="jobSectionHeader">
Agile Delivery &amp; Execution</h3><ul><li>
Partner with Product Owners and Architects to translate business needs into technical roadmaps and sprint plans.</li><li>
Oversee and improve agile processes, metrics, and ceremonies.</li><li>
Ensure consistent and reliable delivery of products with a focus on delivering value that aligns with customer and business needs.</li></ul><h3 class="jobSectionHeader">
Technical Oversight &amp; Architecture</h3><ul><li>
Provide technical guidance and oversight for systems built using:<ul><li>
C# / .NET Core</li><li>
Azure App Services and Azure Functions</li><li>
Azure SQL</li></ul></li><li>
Partner with architects and senior engineers to evolve platform architecture and technical standards</li><li>
Promote engineering best practices including:<ul><li>
Automated testing</li><li>
Secure coding</li><li>
Code reviews</li><li>
Performance optimization</li><li>
Observability and monitoring</li><li>
Infrastructure as Code</li><li>
Continuous Integration and Deployment</li></ul></li></ul><h3 class="jobSectionHeader">
Product &amp; Stakeholder Collaboration</h3><ul><li>
Collaborate with product owners, designers, and stakeholders to ensure end-to-end product success.</li><li>
Align engineering execution with business priorities, timelines, and budgets.</li><li>
Communicate progress, risks, and technical direction to senior leadership.</li></ul><h3 class="jobSectionHeader">
Operational Excellence</h3><ul><li>
Own production stability, monitoring, and incident response for engineering-owned solutions.</li><li>
Drive continuous improvement in reliability, cost efficiency, and scalability.</li><li>
Ensure compliance with enterprise security, privacy, and governance requirements.</li></ul> 
<div></div>
Qualifications:
<div><h3 class="jobSectionHeader">Software Engineering Manager Required Qualifications:</h3><ul><li>
Proven engineering leadership experience, including at least 5+ years leading software engineering teams and mentoring engineers in a fast-paced environment.</li><li>
5+ years of professional software development experience, providing technical credibility to guide engineering decisions.</li><li>
Demonstrated ability to build, develop, and retain high-performing engineering teams, including coaching, performance management, and career development.</li><li>
Experience leading agile development teams and driving predictable delivery of high-quality enterprise software.</li><li>
Strong ability to align engineering efforts with business priorities, balancing product delivery, technical quality, and long-term platform health.</li><li>
Experience collaborating cross-functionally with product, design, and business stakeholders to define priorities and deliver customer value.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Experience scaling engineering teams and SaaS platforms in multi-tenant or B2B environments.</li><li>
Familiarity with cloud-native development and delivery practices, including CI/CD, infrastructure as code, and cloud platforms such as Azure.</li><li>
Exposure to AI-enabled applications or services, including integrating AI capabilities into modern software platforms.</li><li>
Experience operating within regulated or compliance-sensitive environments (GovRAMP, FedRAMP, SOC 2, HIPAA, GDPR, etc.).</li><li>
Proven ability to balance innovation, technical debt management, and platform reliability while delivering new features.</li></ul><h2 class="jobSectionHeader">
Success Measures</h2><ul><li>
High team engagement and retention.</li><li>
On-time delivery of product roadmap commitments.</li><li>
Improvements in system reliability, quality, and operational metrics.</li><li>
Engineering excellence in code quality, automation, and scalability.</li></ul></div><div>
</div><div>
Knowledge Services strives to offer a modern, professional environment that provides Team Members an inviting, comfortable, and collaborative place to work to maximize success.</div><div></div><div><div> 
At Knowledge Services, we prioritize creating an environment that supports our Team Members&rsquo; success and personal well-being with a robust benefits package, some of which include:</div><ul><li>
Medical coverage, including employer match program for Health Savings Accounts (HSAs)</li><li>
Generous 401k retirement plan with employer match</li><li>
Dependent Care Flexible Spending Account (DCFSA)</li><li>
Employee Assistance Program (EAP) with unlimited usage and visits and wellness program</li><li>
Dental and Vision insurance</li><li>
Company-sponsored life insurance, with options for additional coverage</li><li>
Short- and Long-Term Disability (STD and LTD) benefits</li><li>
Pet insurance</li><li>
Maternity, Paternity, and Military benefits</li><li>
Baby on Board program</li><li>
Paid Time Off package</li><li>
Company Anniversary Bonus program</li><li>
Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more</li><li>
A+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, caf&eacute;, auditorium, private Mother&rsquo;s room, and more</li></ul><div></div><div> 
Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll Services, Workforce Management, Survey Management, and MSP for Vocational Rehabilitation Services. We provide outstanding services to major organizations in various industries, including IT, Healthcare, Federal, State, and local Governments, Public Utilities, Telecom, and more.</div><div></div><div> 
As such, Knowledge Services is committed to providing opportunities for growth &ndash; in our company, in each Team Member and in our relationships. We believe titles do not define a person but provide a framework to each person&rsquo;s endless potential. Our focus on improving our team, product and processes drive us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.</div><div></div><div> 
Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</div><div></div><div> 
Veterans, military families, and people with disabilities are encouraged to apply.</div><div></div><div> 
Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations. Please contact the Human Resources Team at HR@knowledgeservices.com or 317-806-0014.</div></div><div> 
INDCORP</div><div>
ISDKO</div></div><div></div>

Software Engineering Manager

Domino's

<div>Company Description 
RPM Pizza has been one of the largest Domino&rsquo;s franchises in the United States for over 40 years, is family-owned and operates over 175+ stores in five states, including Indiana, Michigan, Mississippi, Alabama, and Louisiana. While SAFELY being #1 in every community, we pride ourselves on helping our team members be the best version of themselves they want to be. From creating smiles to being number #1 we want you to come join the fun! 
Job Description 
The General Manager is the backbone of our business and is responsible for everything that happens within their store. The GM is responsible for building and leading a team with constant coaching, setting high standards for customer service, maintaining exceptional product quality, local marketing, community involvement, and overall operational excellence. The General Manager must set the example and must follow ALL policies and procedures 100% of the time, while also holding their Team to the same standards.
&amp; RESPONSIBILITIES:
<ul><li>Recognize, appreciate, &amp; value the unique talents and contributions of all individuals.</li><li>Have a positive upbeat attitude to lead &amp; motivate all Team Members while upholding all RPM standards.</li><li>Coach &amp; Monitor Safety &amp; Security policies; make sure all equipment is working.</li><li>Utilize RPM Training tools and on-the-job training to continually develop all Team Members.</li><li>Adhere to, and hold Team accountable to, all RPM, Domino&rsquo;s, &amp; State health code standards.</li><li>Inventory management, cash handling, providing excellent Customer service, sales projections, local store marketing, and scheduling your Team.</li><li>Successfully manage sales, inventory, and labor to achieve desired profits.</li><li>Ensure all product, service and image standards are upheld daily.</li><li>Consistently work 40 plus hours per week.</li></ul>
COMPENSATION:
<ul><li>Opportunity to continue to develop leadership skills and career through continued skills development.</li><li>Opportunity to give back to the community through partnerships and donations.</li><li>Work flexible fun hours, including nights and weekends.</li><li>Salary position with competitive pay and bonus opportunities.</li><li>Benefits include Medical, Dental, Vision and Life if enrolled in company medical plan and 401K program.</li></ul> 
Qualifications<ul><li> 
Must be an AM4, or prior GM with DM approval and be in good standing with RPM.</li><li>Must have completed GMITO Class or equivalent and have a store ready AM4 as a replacement.</li><li>Demonstrated high volume mentality and supervised in a store that exceeds all RPM Service Standards.</li><li>Must be able to pass all background and drug tests.</li><li>Must have proficient math and technology skills.</li><li>Be an RPM Brand Ambassador who upholds all standards and consistently make perfect product, including a 60 second large pepperoni pizza.</li><li>Must have a track record of training Team Members in product, service &amp; image.</li><li>Become Food Safety certified as required by area.</li><li>Ability to stand, walk, sit, lift, carry, use machines, and lift up to 25 pounds.</li></ul> 
Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

General Manager In Training(02565) - 985 N Shadeland Ave

Everwise Credit Union

<div>Job Description:
Position Summary :
The Senior Commercial Relationship Manager will develop and oversee a Commercial Loan Portfolio, focusing on the growth and development of commercial and industrial relationships with middle market business, typically comprising businesses with annual revenues exceeding $20 million. The Senior Commercial Relationship Manager is accountable for leading internal and external partners in obtaining credit approval, facilitating connections to other lines of business, and fostering relationships with new prospects, centers of influence, and existing clients. Responsibilities include proactive portfolio management, ensuring loan compliance, mitigating risk, and maintaining profitability by acquiring and analyzing necessary financial data, including ongoing relationship reviews with direct management.
Primary Responsibilities and Duties :
<ul><li>Actively engage in middle market business development efforts to attract new, profitable, and multi-product lending activities supporting specialty and large relationships.
</li><li>Lead the screening and interviewing of commercial applicants to assess their financial needs, including treasury management and debt products on the business.
</li><li>Gather required information to compile a comprehensive loan package to submit for decisioning.
</li><li>Lead joint calls with MicroLenders, Business Bankers, Relationship Managers, Treasury Management, and other internal stakeholders and departments.
</li><li>Complete comprehensive financial analysis of commercial applicants.
</li><li>Lead all loan closing by adhering to proper documentation procedures, obtaining required signatures, and disbursing funds per approval.
</li><li>Manage loan portfolio, deposit accounts, collections, and documentation.
</li><li>Active participation in professional community relationships to enhance Everwise&rsquo;s visibility and secure new business opportunities.
</li><li>Participate in community service and promotional events, to foster personal development and enhance Everwise&rsquo;s positive reputation in the community.
</li><li>Introduce additional financial services to enhance member relationships. Such as - Cash Management, Mortgage, and Retail Services.
</li><li>Mentor Commercial Relationship Managers and Business Bankers, including reviews within their portfolios.
</li><li>Assume additional responsibilities for the growth, advancement of Everwise.
</li></ul>Knowledge/Skills :
<ul><li>Extensive Corporate and Commercial middle market loan experience across diverse industries, and commercial real estate asset classes.
</li><li>Superior in negotiation, with excellent verbal and written communication skills.
</li><li>Deliver exceptional service to our business members, regardless of circumstances.
</li><li>Utilize interpersonal skills in interviewing, negotiating, selling, and managing difficult conversations with members.
</li><li>Uphold impeccable integrity by safeguarding the best interest of Everwise and its members through prudent lending practices and risk mitigation.
</li><li>Robust knowledge of business and contract laws.
</li><li>Comprehensive knowledge of deposit services, structuring commercial loans, implementing treasury management solutions, and promoting Everwise products, services, including derivative products.
</li><li>Strong understanding of commercial credit, loan services, and credit risk policies and procedures.
</li><li>Highly skilled in structuring treasury management solutions for a diverse clientele, including large and small corporate and commercial entities, both prospective and existing clients.
</li><li>Ability to work autonomously and collaboratively in a team environment.
</li><li>Understand and adhere to government laws, regulations, and Everwise&rsquo;s policies and procedures concerning Anti-Money Laundering Regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC.
</li></ul>Minimum Requirements :
<ul><li>Bachelor&rsquo;s degree in business, Accounting, Finance, related field, or equivalent relevant work experience.
</li><li>7+ years&rsquo; experience in business banking, corporate, or commercial lending, maintaining a portfolio of banking clients within the financial services industry.
</li><li>Outstanding skills in financial software and Microsoft Office suite.
</li><li>CPA, relevant certifications, or advanced degree, preferred.
</li><li>SBA experience, preferred.
</li></ul>Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div>

Sr. Commercial Relationship Manager

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary
Development, Standards &amp; Secure Design<ul><li>
Lead development and enforcement of application and AI security policies, standards, and guardrails, embedding security-by-design across both traditional and AI-driven systems.</li><li>
Establish secure design patterns for AI agent frameworks, covering prompt management, tool invocation, memory handling, autonomy boundaries, and escalation controls.</li><li>
Promote organization-wide awareness of AI-specific risks such as model misuse, prompt injection, data leakage, and unsafe agent behavior.</li></ul>
AI &amp; Agentic Security Architecture<ul><li>
Serve as the principal SME for securing AI-enabled applications and agentic system architectures.</li><li>
Architect and review secure designs for systems leveraging LLMs/foundation models, autonomous and semi-autonomous agents, RAG pipelines, and tool‑using or decision‑making workflows.</li><li>
Define identity, authorization, data access, and observability controls specific to agentic environments while partnering closely with AI platform, product, and data teams to ensure responsible AI delivery.</li></ul>
Collaboration, Leadership &amp; Influence<ul><li>
Influence engineering and product teams to integrate secure engineering practices and align security with compliance, privacy, and responsible AI initiatives.</li><li>
Advise senior leadership on AI security implications, architectural decisions, and long-term strategy while shaping roadmaps that anticipate emerging AI threats and regulatory requirements.</li></ul>
Testing, Analysis &amp; Risk Management<ul><li>
Lead advanced security testing and risk assessments for AI-enabled systems, including threat modeling of agent workflows, abuse/misuse analysis, and secure design reviews of AI pipelines.</li><li>
Evaluate and guide adoption of new AI security tools, ensuring protections maintain confidentiality, integrity, availability, and responsible data use.</li></ul>
Operational Response &amp; Continuous Improvement<ul><li>
Provide senior technical leadership during incidents involving application or AI systems, guiding response strategies for misuse, data exposure, and autonomous failures.</li><li>
Translate operational learnings into improved security architecture, controls, and system resilience.</li></ul>
Mentorship, Innovation &amp; Strategy<ul><li>
Mentor senior and principal engineers to elevate security maturity across the organization.</li><li>
Contribute to research and evaluation of emerging AI security practices and play a key role in shaping the long-term application and AI security roadmap, advocating for security as a strategic accelerator for AI adoption.</li></ul>
Required Qualifications<ul><li>
10+ years of experience designing, building, and securing large-scale applications and platforms.</li><li>
7+ years of expertise in application security, including threat modeling, secure design, and vulnerability management.</li><li>
7+ years of programming experience in one or more languages such as Python, Java, JavaScript, C#, or Go.</li><li>
5+ years of experience with AI-enabled systems, including LLM-based applications or agentic workflows.</li><li>
5+ years of experience public cloud platforms (AWS, Azure, and/or GCP) and modern application architectures.</li><li>
3+ years of experience with containerized, serverless, and microservice-based architectures.</li></ul>
Preferred Qualifications<ul><li>
Hands-on experience securing AI agents, RAG pipelines, and tool-using LLM systems.</li><li>
Proven ability to lead complex security initiatives from concept through enterprise-scale adoption.</li><li>
Familiarity with AI governance, responsible AI principles, and emerging AI security standards.</li><li>
Experience integrating security controls into CI/CD pipelines for AI and application workloads.</li><li>
Strong understanding of compliance frameworks (PCI, HIPAA, NIST, HITRUST, CSA).</li><li>
Experience influencing security strategy beyond a single team, including enterprise or platform-level impact.</li><li>
Contributions to security research, open-source projects, or industry communities.</li></ul>
Education<ul><li>
Bachelor&rsquo;s degree or equivalent experience (High School Diploma and 4 years relevant experience)</li></ul>
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00 
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company&rsquo;s equity award program. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/18/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Principal Application Security Engineer – AI & Agentic Systems

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