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learning and development coordinator

City Seasons Dubai Hotel

Role DescriptionThis is a full-time, on-site position as a Learning and Development Coordinator based in Dubai. The successful candidate will design, implement, and manage learning programs and training activities. Responsibilities include conducting needs analyses, developing instructional materials, coordinating with department heads to ensure alignment of training programs with company goals, maintaining the Learning Management System, and providing ongoing support and feedback to employees to ensure continuous professional growth.Qualifications<ul><li>Proficiency in Training &amp; Development processes, including the ability to plan and execute training sessions and initiatives effectively.</li><li>Experience with Learning Management and familiarity with managing and optimizing Learning Management Systems (LMS).</li><li>Strong Communication and interpersonal skills to facilitate employee engagement and collaboration.</li><li>Expertise in Instructional Design and developing training materials tailored to diverse learning styles and needs.</li><li>A Bachelor's degree in a related field, such as Human Resources, Education, or Business, is preferred.</li><li>Knowledge of adult learning principles and experience working in the hospitality or service industry is an advantage.</li><li>Proactive attitude, ability to work independently, and excellent organizational skills to manage multiple tasks efficiently.</li></ul>Job Type: Contract Contract length: 24 months

Learning and Development Coordinator

Al Khayyat Investments (AKI)

<div>
 
 The
 
 Training Coordinator
 
 supports the Learning &amp; Development Manager in executing the company&rsquo;s training strategy across all business units. This role is responsible for coordinating training programs, managing logistics, maintaining training records, and ensuring the seamless delivery of learning initiatives. The Training Coordinator plays a key role in fostering a culture of continuous learning and employee development within the organization.
 
 
 
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 
 
 
 Training Program Coordination:
 
 
 <ul>
 <li>
 Assist the L&amp;D Manager in planning, scheduling, and delivering training programs across the group.
 </li>
 <li>
 Coordinate logistics for training sessions, including booking venues, preparing materials, and arranging facilitators.
 </li>
 <li>
 Ensure smooth execution of in-person and virtual training sessions.
 </li>
 <li>
 Communicate training schedules and requirements to employees and managers.
 </li>
 </ul>
 
 
 
 
 
 Learning Administration &amp; Compliance:
 
 
 <ul>
 <li>
 Maintain accurate training records, attendance sheets, and certification logs.
 </li>
 <li>
 Support the L&amp;D Manager in tracking mandatory compliance training.
 </li>
 <li>
 Assist in reporting training metrics, feedback, and program effectiveness.
 </li>
 <li>
 Manage the Learning Management System (LMS) by uploading courses, tracking completion, and generating reports.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder &amp; Vendor Coordination:
 
 
 <ul>
 <li>
 Liaise with divisions&rsquo; heads to identify training needs and coordinate sessions accordingly.
 </li>
 <li>
 Communicate with external training providers and ensure smooth collaboration.
 </li>
 <li>
 Act as a point of contact for employees regarding training-related inquiries.
 </li>
 </ul>
 
 
 
 
 
 Training Content &amp; Resources Support:
 
 
 <ul>
 <li>
 Assist in the development and preparation of training materials, presentations, and e-learning modules.
 </li>
 <li>
 Ensure training materials are up to date and aligned with business objectives.
 </li>
 <li>
 Support the L&amp;D Manager in researching and recommending innovative training methods.
 </li>
 </ul>
 
 
 
 
 
 Continuous Improvement &amp; Support:
 
 
 <ul>
 <li>
 Gather post-training feedback and analyze areas for improvement.
 </li>
 <li>
 Assist in organizing employee engagement initiatives related to learning and development.
 </li>
 <li>
 Stay updated with industry best practices in training and development.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Qualification, Skills and Knowledge
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, Education, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in training coordination, L&amp;D, or HR within a large organization.
 </li>
 <li>
 Strong organizational and multitasking skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, PowerPoint) and Learning Management Systems (LMS).
 </li>
 <li>
 Analytical mindset with attention to detail.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 <li>
 Strong stakeholder management and collaboration skills.
 </li>
 <li>
 Proactive approach to problem-solving and process improvement.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Work Location:
 
 
 AKI Offices, Dubai Industrial City (DIC)
 
 
 
</div>

Training Coordinator - HR (UAE National Preferred)

The First Group Hospitality

<div>
 Be part of an iconic hospitality landmark
 
 
 Ciel Dubai Marina, part of IHG Hotels &amp; Resorts&rsquo; prestigious Vignette Collection, is set to redefine luxury as the world&rsquo;s tallest hotel. The First Group&rsquo;s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.
 
 
 Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for
 
 Best International Hotel Architecture
 
 and
 
 Best Hotel Architecture Arabia
 
 . This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.
 
 
 Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.
 
 
 
 About The First Group Hospitality
 
 
 
 The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
 
 
 Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
 
 
 At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
 
 
 As a
 
 Training and Quality Coordinator
 
 , you will support the Learning &amp; Development and Quality teams in delivering engaging training experiences and maintaining exceptional service standards. You will play a key administrative and operational role in executing training programs, managing quality audits, and ensuring that team members embody Ciel&rsquo;s commitment to excellence.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate logistics for training sessions including room bookings, materials, attendance, and follow-up.
 </li>
 <li>
 Maintain training calendars and ensure team members are informed of upcoming sessions.
 </li>
 <li>
 Support onboarding programs and assist with new team member orientations.
 </li>
 <li>
 Track training attendance, maintain accurate records, and generate reports.
 </li>
 <li>
 Assist in preparing presentations, certificates, and training content.
 </li>
 <li>
 Help monitor service standards through quality audits and feedback reports.
 </li>
 <li>
 Assist in analyzing guest feedback from platforms like TrustYou, ReviewPro, and internal surveys.
 </li>
 <li>
 Coordinate with departments to follow up on training and quality improvement plans.
 </li>
 <li>
 Support mystery audits and ensure corrective actions are tracked.
 </li>
 <li>
 Help update SOPs and service checklists in collaboration with departments.
 </li>
 <li>
 1-2 years of experience in a training, HR, or quality coordination role (hospitality experience preferred).
 </li>
 <li>
 Excellent organizational skills and attention to detail.
 </li>
 <li>
 Strong interpersonal and written communication skills.
 </li>
 <li>
 Proficient in Microsoft Office (especially PowerPoint, Excel, Word).
 </li>
 <li>
 Positive, service-oriented mindset with a passion for development and excellence.
 </li>
 <li>
 Fluent in English; additional languages are a plus.
 </li>
 </ul>
</div>

Training & Quality Coordinator

Coordinator - Training & Quality

ORO24 DEVELOPMENTS LLC

The HR Operations Executive &ndash; Total Rewards, Learning &amp; Development is responsible for managing Compensation &amp; Benefits and leading Learning &amp; Development initiatives. The role ensures accurate payroll and competitive reward structures while driving employee growth, capability building, and effective performance management across the organisation.<ul><li>Manage salary structures, pay bands, job evaluations, and lead annual compensation cycles (bonus, promotions, etc).</li><li>Oversee accurate and timely payroll processing and coordinate with Finance/HRIS.</li><li>Administer employee benefits (air tickets, leave policies, medical insurance) and monitor utilisation and cost trends.</li><li>Serve as the subject-matter expert for compensation &amp; benefits queries and support employees/managers.</li><li>Administer performance management cycles, ensuring timely appraisals, probation reviews, and identifying development needs.</li><li>Maintain C&amp;B data, dashboards, and reports; ensure compliance with UAE Labour Law and support audits.</li><li>Conduct training needs analysis and contribute to the annual L&amp;D plan.</li><li>Coordinate internal/external training programs, manage vendors, and ensure high participation.</li><li>Develop and deliver targeted learning sessions; translate performance gaps into development plans and track progress.</li><li>Maintain training records, L&amp;D dashboards, and enhance learning tools to support continuous development.</li><li>Performs other related duties and responsibilities as assigned from time to time.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, Finance, or a related field.</li><li>5&ndash;8 years of experience in HR operations with strong focus on Compensation, Benefits, and Learning &amp; Development.</li><li>Solid understanding of labour laws, payroll processes, and benefits administration.</li><li>Hands-on experience in Learning &amp; Development activities, including training coordination, and employee development planning.</li><li>Proficiency in HRIS systems, Excel, and data/reporting tools.</li><li>Strong analytical, numerical, and problem-solving skills.</li><li>Excellent communication and stakeholder-management abilities.</li></ul>Job Types: Full-time, PermanentPay: AED1.00 - AED2.00 per month

HR Operations Executive – Total Rewards, Learning & Development

DUBAI PROPERTIES GROUP LLC

<ul><li>Support the training manager in identifying and meeting L&D demand from the business, and in conducting TNA using data from the year end reviews, and development goals in Tahweel.</li><li>Support in organizing and executing training as per the training calendar and ensure that employees receive relevant and effective training that supports their professional development and the overall goals of the organization.</li><li>Work with training vendors and the business stakeholders to implement special L&D programs planned for the year, for example Flagship Leadership Programs, and the Youth Development Program.</li><li>Manage the e-learning platforms such as E-Cornell/ STRYVE, ensuring employees complete appropriate courses based on their job responsibilities, skills gaps, and career aspirations.</li><li>Create and implement online learning campaigns to increase adoption and consistent usage of the platforms. Support evaluation of training effectiveness through data analysis</li><li>Prepare monthly L&D reports and the slide decks for monthly Operations reviews.</li><li>Support maintenance of training logs and generate/prepare reports on training activities/programs to track employee progress, identify areas for improvement, and provide recommendations to section heads for informed decision making.</li><li>Support all talent management activities- talent reviews with the business, preparation of reports and talent slide decks for Company and management and maintain talent review data on Tahweel.</li><li>Support completion of PDPs for targeted employees, specifically, potential successors to critical positions, and all UAENs. Generate/prepare reports to track employee progress, identify areas for improvement, and provide recommendations to section heads for informed decision making.</li><li>Utilize RPAs for managing training invites, uploading training records to Tahweel, and providing monthly Sphera (ESG) updates.</li><li>Support the preparation, utilization, and reporting of annual training budget.</li><li>Support the preparation of the organizational map for the engagement survey launch.</li><li>Support development, maintenance, and implementation of competence matrices, and assessments.</li><li>Assist with departmental ad hoc projects and activities as required.</li></ul>

Senior Executive  Learning and Development

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Downtown, Dubai is looking for a Housekeeping Coordinator to join our Housekeeping team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Housekeeping department in Dubai, the Housekeeping Coordinator is responsible for ensuring the smooth and efficient operation of the Housekeeping Department by coordinating communication between various departments, managing guest requests, overseeing the lost and found system, and supporting the housekeeping team in maintaining the highest standards of cleanliness and service throughout the property. Housekeeping Coordinator reports to the Housekeeping Manager.
As a Housekeeping Coordinator, you will be responsible for the following duties:<ul>
<li>
Act as the central communication hub for the Housekeeping Department, managing calls, dispatching tasks, and logging all communications accurately.</li>
<li>
Coordinate and follow up on guest requests, room status updates, and maintenance issues to ensure timely service and guest satisfaction.</li>
<li>
Manage lost and found procedures, key control, and housekeeping inventory, maintaining accurate records and compliance with hotel policies.</li>
<li>
Support the housekeeping team with shift coordination, workload management, and assistance with daily operational challenges.</li>
<li>
Assist with training new team members, monitor staff performance, and contribute to a positive and productive team environment.</li>
<li>
Handle guest inquiries and complaints related to housekeeping services with professionalism, aiming for prompt and effective resolution.</li>
</ul>
As a Housekeeping Coordinator, we expect from you:<ul>
<li>
Senior High School Diploma required; vocational training in hospitality is a plus.</li>
<li>
At least two years of experience in a luxury hotel, with one year in a Housekeeping Coordinator or similar role.</li>
<li>
Familiar with systems like Actabl/Alice, Oracle, Workday, and strong in Microsoft Excel and inventory management.</li>
<li>
Fluent in English; Arabic proficiency is an advantage, and multilingual candidates are preferred.</li>
<li>
Detail-oriented, organized, and capable of handling multiple tasks in a fast-paced setting.</li>
<li>
Flexible schedule, professional presentation, and strong problem-solving and communication skills.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Housekeeping Coordinator

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