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learning and development manager

Anantara Hotels & Resorts

<div>
 
 Job Location:
 
 
 
 Banana Island Resort Doha By Anantara
 
 
 Anantara Hotels &amp; Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning &lsquo;without end&rsquo;, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression &mdash; for our guests and for our people.
 
 
 Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world&rsquo;s most captivating locales &mdash; from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
 
 
 As Learning Manager, you will be a role model for our Team Members. From day one, you will be involved in their journey preparing and monitoring individual development plans, organising training activities, and supporting them through learning and development opportunities.You will also support the Property Leadership Team with advice on how best to improve team member&rsquo;s skills and capabilities in order to ensure customer satisfaction.
 
 
 
 Qualifications
 
 
 
 Qualifications
 
 
 Bachelor Degree in Human Resources or Hotel Management.
 
 
 <ul>
 <li>
 Minimum of 3 years work experience in learning function
 </li>
 <li>
 Experienced in adult learning or a similar environment
 </li>
 <li>
 Experienced in managing diverse cultures
 </li>
 <li>
 Experience in hotel operation is preferred
 </li>
 <li>
 Self-motivated with proven ability to deliver quality solutions within tight deadlines
 </li>
 <li>
 Strong facilitation skills and ability to deliver programs and present to audience
 </li>
 <li>
 Strong communication skills in English
 </li>
 <li>
 Strong in project management and process management, analytical and strategic thinking/decision making
 </li>
 <li>
 Detailed oriented, good execution and follow up
 
 
 </li>
 </ul>
 Not the right fit? Set up email alerts as new job postings become available that meet your interest!
</div>

Learning & Development Manager

Pullman Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Conduct a thorough review of the learning needs analysis for the hotel prior to budgeting, and assist in shaping the Hotel Training Plan.
 </li>
 <li>
 Collaborate with the People and Culture Manager to implement and facilitate the Hotel Training Plan and budget, ensuring alignment with the hotel's strategic goals.
 </li>
 <li>
 Monitor and follow up on all training activities, both on-the-job and off-the-job, ensuring timely submission of reports.
 </li>
 <li>
 Ensure mandatory Academy trainings for the properties are assigned, conducted, and completed.
 </li>
 <li>
 Maintain 100% compliance with the employee on boarding program, including colleagues, orientation, and FLS, in accordance with hotel training standards and brand promises.
 </li>
 <li>
 Coordinate and deliver training programs from internal and external providers.
 </li>
 <li>
 Champion the use of online and e-learning tools, ensuring adherence to approval processes and tracking of registrations and completions.
 </li>
 <li>
 Develop and execute quality introductory and ongoing departmental training plans; provide coaching, guidance, and support to leaders at all levels.
 </li>
 <li>
 Manage the Accor HERO Learning Portal, ensuring colleague completion of required training.
 </li>
 <li>
 Evaluate the effectiveness of cross-training initiatives and explore opportunities for multi-property training.
 </li>
 <li>
 Measure and assess feedback on learning experiences and their impact on sustainable change.
 </li>
 <li>
 Ensure all employees are proficient in using HERO.
 </li>
 <li>
 Create and present monthly or quarterly reports using HERO.
 </li>
 <li>
 Forge relationships with industry associations and external training providers.
 </li>
 <li>
 Ensure compliance with local statutory learning and development requirements (NITA).
 </li>
 <li>
 Deliver various training and development programs, including Onboarding, Brand Immersion, Service Culture, ACCOR Global Leadership Programs, Train the Trainer, Heartist, and Diversity, Equity &amp; Inclusion.
 </li>
 <li>
 Support and develop departmental trainers as needed.
 </li>
 <li>
 Design and implement effective processes and tools for learning evaluation and reporting.
 </li>
 <li>
 Maintain an ongoing Training Calendar to maximize learning resources and opportunities.
 </li>
 <li>
 Serve as a Brand Ambassador, offering engaging service and support to colleagues daily.
 </li>
 <li>
 Conduct annual Learning Needs Analysis with departments to inform budgeting and develop the L&amp;D strategy for the following year.
 </li>
 <li>
 Create monthly, quarterly, and yearly training plans to ensure consistent and structured delivery.
 </li>
 <li>
 Ensure effective engagement with educational institutions for internship programs. Partner with departments to identify and address internship needs.
 </li>
 <li>
 Utilize multiple digital communication channels proactively and creatively to enhance employee communication. Contribute to the monthly newsletter by spotlighting colleagues and highlighting achievements.
 </li>
 <li>
 Prepare presentation decks for town halls and employee notice boards.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Education, Business Administration, Project Management or related field (Master&rsquo;s preferred).
 </li>
 <li>
 Proven experience in Learning &amp; Development, preferably in a global or multi-hub environment.
 </li>
 <li>
 Experience in managing a geographically dispersed team is an asset.
 </li>
 <li>
 Strong knowledge of soft skills training methodologies and adult learning principles.
 </li>
 <li>
 Experience in managing training content and platforms / systems.
 </li>
 <li>
 Excellent stakeholder management and communication skills.
 </li>
 <li>
 Ability to design and implement talent development programs.
 </li>
 <li>
 Strong organizational and project management skills.
 </li>
 <li>
 High fluency or advanced level of English is a must
 </li>
 <li>
 Openness to cooperating with dispersed teams and working across time zones.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
 
</div>

Asst. L&D Manager

Mandarin Oriental

<div>
 <ul>
 <li>
 Mandarin Oriental, Doha is looking for a Housekeeping Supervisor to join our housekeeping team.
 
 
 </li>
 </ul>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 
 
 
 About The Job
 
 
 
 Based at Mandarin Oriental, Doha within the Housekeeping Department in Doha, the Room Attendant is responsible for cleaning and maintaining the guest rooms assigned to the room attendant on a daily basis. To guarantee highest levels of cleanliness, hygiene and the highest quality in regard to Mandarin Oriental Standards. To maintain all areas of the hotel free of garbage, dirt, or any debris. The Room Attendant reports to the Assistant Housekeeping Manager.
 
 
 <ul>
 <li>
 As a Housekeeping Supervisor, you will be responsible for the following duties:
 </li>
 <li>
 Maintain company&rsquo;s image portraying a neat and tidy appearance and correct wearing of uniform, following strictly the hotels&rsquo; personal hygiene policy.
 </li>
 <li>
 Ensures key control procedures are maintained.
 </li>
 <li>
 Establish daily planning assignments for the day rooms assignments, turn-down attendants, evening cleaners and housemen.
 </li>
 <li>
 Check room&rsquo;s day service and turn-down service daily and completes the evening turn-down check lists periodically.
 </li>
 <li>
 Liaises closely with Front Office to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests.
 </li>
 <li>
 Gives feedback of employees work performance to the Housekeeping Manager
 </li>
 <li>
 Checks equipment and pantries at the end of the shift and ensures cleanliness and correct storage of guest supplies and cleaning supplies.
 </li>
 <li>
 Ensures that the handover given between morning and evening shift is correctly made and all instructions are given in the logbook.
 </li>
 <li>
 Coordinate frequently with the Order taker on the status of rooms on your floors. Inform Room Attendants immediately of check out rooms.
 </li>
 <li>
 Updates Room status and Guest discrepancies all the time and reports to F/O.
 </li>
 <li>
 At all times the services and the standards to be according to Welcome charter &amp; SOP of the Dept.
 </li>
 <li>
 Pantry Stock taken to be done and supplies requisition given on the prescribed day to maintain the par stock level.
 </li>
 <li>
 Assist with emergency procedures such as evacuation, fire and bomb threats.
 </li>
 <li>
 Perform any duty assigned by the housekeeping management team.
 </li>
 <li>
 Assists with inventories for linen if scheduled and requested by the Executive Housekeeper or the Housekeeping Managers.
 </li>
 <li>
 Reports and follows up all maintenance
 </li>
 <li>
 Performs turn down training with new and existing staff.
 </li>
 <li>
 Ensures that break times are followed by his/her staff.
 </li>
 <li>
 Physically checks all discrepancies as per discrepancy report.
 </li>
 <li>
 Report any guest complaints/comments to the Housekeeping Manager.
 </li>
 <li>
 Ensure that all staff under your supervision follows strictly the lost and found procedures.
 </li>
 <li>
 As Housekeeping Supervisor, we expect from you:
 </li>
 <li>
 Previous experience in the same role in a luxury hotel is preferred; resort experience will be a plus.
 </li>
 <li>
 In-depth knowledge of housekeeping operations, chemicals, linen handling, and machinery is essential.
 </li>
 <li>
 Must maintain a well-groomed and professional appearance at all times.
 </li>
 <li>
 Excellent command of written and spoken English.
 </li>
 <li>
 Possesses a pleasant personality with a positive attitude&mdash;energetic, friendly, adaptable, self-motivated, and capable of working independently.
 </li>
 <li>
 Our commitment to you
 </li>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 <li>
 If you are interested in joining our team apply today!
 </li>
 </ul>
</div>

Housekeeping - Supervisor

Frasers Hospitality

<div>
 
 Role: Assistant Sales Manager
 
 
 
 
 Salary: Competitive Salary &amp; Benefits
 
 
 
 
 Location: Location: Fraser Suites &ndash; Doha
 
 
 
 Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world&rsquo;s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
 
 
 
 What you&rsquo;ll be doing as an Assistant Sales Manager:
 
 
 
 <ul>
 <li>
 Monitor local market competition and industry trends, making actionable suggestions for hotel improvement.
 </li>
 <li>
 Immediately relay all customer complaints and comments regarding hotel services to the Director of Sales &amp; Marketing.
 </li>
 <li>
 Stay fully informed about major corporate clients, VIP guests, hotel promotions, and current room rates.
 </li>
 <li>
 Achieve and exceed revenue goals within assigned market segments.
 </li>
 <li>
 Proactively sell the hotel through telemarketing and face-to-face sales calls to secure new accounts and contacts.
 </li>
 <li>
 Deliver presentations to travel agents and keep them updated on recent hotel changes.
 </li>
 <li>
 Maintain comprehensive knowledge of all hotel activities, services, outlet hours, and menus, as well as city and regional events.
 </li>
 <li>
 Organise and conduct familiarization tours of the hotel for potential clients and partners.
 </li>
 <li>
 Negotiate contracts with clients, ensuring all necessary paperwork is completed before business is placed.
 </li>
 <li>
 Respond to customer requests within 24 hours, resolving problems and complaints promptly and professionally.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor of Science in Administration or Hotel Management degree is beneficial.
 </li>
 <li>
 Tertiary qualifications relevant to Marketing or Sales would be an advantage.
 </li>
 <li>
 Previous experience within a hotel sales environment in an internationally recognised hotel chain at managerial level within the GCC market.
 </li>
 <li>
 Current/previous responsibility for key accounts and new business generation in premium markets.
 </li>
 <li>
 Demonstrated ability to manage own and others&rsquo; tasks through to conclusion.
 </li>
 <li>
 Ability to lead presentations, conduct effective negotiations and close deals.
 </li>
 <li>
 High proficiency in English language oral and written skills
 </li>
 <li>
 Ability to speak Arabic would be preferred
 </li>
 <li>
 Highly organized, able to coordinate the efforts of others and manage multiple assignments and projects.
 </li>
 <li>
 Knowledge of hotel PMS (HIS, Opera) and other industry related software programs would be advantageous.
 </li>
 <li>
 Effective problem-solving skills.
 </li>
 <li>
 Adaptable to and plans for the demands of a 24x7 hotel environment.
 </li>
 <li>
 Ability to work to deadlines and maintain composure at all times.
 </li>
 <li>
 Competent Word, Excel, PowerPoint and software packages.
 </li>
 </ul>
</div>

Assistant Sales Manager

BAE Systems

<div></div><div><div>Location
Doha , Qatar
<div>Quality, assurance and audit
Experienced professionals</div></div></div>
 <div><div>The
 
Examinations and Assessment Lead has overall responsibility for the management
 
and operation of the Examinations and Assessment team. The role is accountable
 
for the effective planning, delivery, monitoring and review of all examinations
 
and assessment activities within the Technical Institute. 
 
The role
 
provides assurance to the Technical Institute Contract &amp; Assurance Manager
 
and the Head of the Technical Institute that examinations and assessment are
 
being delivered in accordance with a defined, compliant and consistently
 
applied assessment strategy covering all training programmes. 
 
The
 
Examinations and Assessment Lead is responsible for management of student data,
 
the ongoing review of examinations and assessment operations, the systematic
 
collection and analysis of performance data, and the identification of risks,
 
trends and improvement actions that impact learner outcomes. 
 
The role
 
ensures that all required assessment policies, procedures and controls are
 
implemented and adhered to in accordance with the contractual requirements and
 
those of external awarding and regulatory bodies, (e.g. City &amp; Guilds and
 
the Ministry of Education and Higher Education). 
 
Internal
 
audits, assessment analysis, moderation outcomes and course performance reports
 
will inform decision-making and recommendations. The role works closely with
 
the Chief Instructors (Academic and Engineering) to ensure clarity of roles,
 
compliance with assessment requirements, and effective communication across
 
stakeholders. 
 
<div>The Examinations and
 
Assessment Lead supports continuous improvement activities, contributing to
 
corrective actions, preventative measures and the development of customer
 
satisfaction and quality performance metrics. 
 
</div> 
Core Duties:
<ul><li>Lead and manage the
 
Examinations and Assessment team in accordance with the organisation&rsquo;s policies
 
and procedures applicable to people and talent management, and personal health,
 
safety and wellbeing.
 
</li><li>Own and maintain the Technical
 
Institute Assessment Strategy across all elements of Technical Institute
 
training.
 
</li><li>Provide Chief Instructors with
 
a forward assessment calendar, including scheduled assessments, re-sit
 
opportunities, and complaints and appeals procedures, in advance of each phase
 
of training.
 
</li><li>Forecast and plan resource
 
requirements to support the delivery of the assessment calendar and assessment
 
strategy.
 
</li><li>Identify assessment-related
 
training needs and implement appropriate training and standardisation
 
activities for staff involved in invigilation, marking, checking, or assessment
 
delivery.
 
</li><li>Capture and maintain sufficient
 
assessment data to enable analysis of factors affecting student performance,
 
including environment, materials, instructors, and assessments.
 
</li><li>Ensure all examinations and
 
assessment policies, processes, and procedures are regularly reviewed,
 
controlled, and available for centre approval and accreditation activities.
 
</li><li>Ensure examinations and
 
assessments are applied consistently and uniformly across the Technical
 
Institute against a clearly defined and commonly understood assessment
 
framework.
 
</li><li>Plan and oversee the delivery
 
of examinations, including reasonable adjustments and arrangements for students
 
where deemed appropriate/necessary.
 
</li><li>Produce and provide pass lists
 
and student class lists to the Contract &amp; Assurance Manager following
 
placement testing and aptitude testing conducted as part of student selection
 
and enrolment activities.
 
</li><li>Support the Qatar Armed Forces
 
and the Technical Institute Management Team in responding to student enquiries,
 
providing accurate information and advice, and following up on
 
assessment-related issues or concerns.</li>
<li>Be responsible for the
 
preparation of examinations and assessments, including room set up, attendance
 
register, provision of seating plans and stationery as well as ensuring there
 
is sufficient invigilation support arranged. 
 
</li></ul> 
<h3 class="jobSectionHeader">Requirements</h3>
<div></div><div>Competencies: 
 
</div><div></div> 
Knowledge considered essential includes: 
 
<ul><li><ul><li>Degree-level qualification in
</li></ul></li>Education (or closely related field).
 
<li>Demonstrable knowledge of
 
examination and assessment principles, including formative and summative
 
assessment at secondary or tertiary level.
 
</li><li>Understanding of the functions
 
of assessment (diagnostic, formative, summative, certification) and working
 
knowledge of qualitative and quantitative research methods as they relate to
 
assessment and evaluation.
 
</li><li>Working knowledge of curriculum
 
delivery and evaluation in an educational setting. 
 
</li></ul><div></div> 
<div>Skills considered essential includes:
 
</div><ul><li>Strong organisational, planning
 
and problem-solving skills, with a proven ability to work to tight deadlines
 
and manage multiple priorities.
 
</li><li>Ability to initiate, develop
 
and maintain effective procedures, policies and documentation for exams and
 
assessments.
 
</li><li>Ability to contribute to the
 
planning and delivery of educational programmes and to present confidently at
 
senior-level meetings.
 
</li><li>Highly developed English verbal
 
and written communication skills, including clear report writing, drafting
 
formal correspondence, and handling confidential or sensitive issues
 
appropriately.
 
</li><li>Demonstrated interpersonal and
 
stakeholder management skills, with the ability to liaise and communicate
 
effectively with academic staff, military staff, students and external
 
partners.
 
</li><li>High level of computer
 
literacy, including experience with Training Management Systems, Microsoft
 
Office, databases and statistical/analytical applications.
</li></ul><div>Experience considered essential includes:
 
</div><ul><li>Experience working in a
 
management or leadership position within an educational context (e.g. exams
 
office, programme management, academic coordination).
 
</li><li>Demonstrable experience in
 
managing examinations and assessments, including scheduling, invigilation,
 
integrity/security, marking, moderation and results processing.
 
</li><li>Experience of training,
 
assessment or programme delivery with international students, preferably within
 
the Middle East or similar intercultural environment.
</li></ul><div>Knowledge considered desirable includes:
 
</div><ul><li>Understanding of Military Trade
 
Training contexts and the specific demands of technical/vocational training for
 
military personnel.
 
</li><li>Knowledge of BAE Systems&rsquo;
 
Approach to Training (BSAT) and/or Defence Systems Approach to Training (DSAT)
 
models.
 
</li><li>Knowledge of standardised
 
English assessments (e.g. IELTS, TOEFL, or military language proficiency
 
standards) and their alignment to CEFR or similar frameworks.
 
</li><li>Understanding of
 
vocational/technical qualification frameworks (e.g. BTEC, City &amp; Guilds,
 
national TVET frameworks, apprenticeship standards).
 
</li><li>Awareness of relevant
 
accreditation and quality assurance frameworks (e.g. national qualification
 
authorities, international QA bodies).
 
</li><li>Intercultural competence,
 
particularly in Middle Eastern contexts; basic Arabic language ability could be
 
advantageous.
</li></ul><div>Skills considered desirable includes:
 
</div><ul><li>Training Assessment Quality
 
Assurance (TAQA) qualification or equivalent assessor/internal verifier
 
qualification.
 
</li><li>Ability to contribute to or
 
lead internal quality assurance processes such as standardisation, moderation
 
and internal audit of assessment practice.
 
</li><li>Ability to design and deliver
 
assessment-related training (e.g. for markers, invigilators, assessors and
 
internal verifiers).
 
</li><li>Skills in using e-assessment or
 
LMS platforms (e.g. Moodle, Blackboard, online testing tools).
 
</li><li>Strong data analysis and
 
reporting skills for monitoring student performance and informing
 
decision-making at programme and institutional level.
 
</li><li>Ability to work effectively
 
within a hierarchical, disciplined environment and adapt communication style
 
accordingly.
 
</li><li>Change management skills,
 
including experience leading or supporting assessment or curriculum reform
 
projects.
</li></ul><div>Experience considered desirable includes:
 
</div><ul><li>Experience in training design
 
using BSAT/DSAT or equivalent defence/competency-based training models.
 
</li><li>Evidence of continuous
 
professional development (CPD) in assessment, quality assurance, educational
 
leadership or related areas.
 
</li><li>Experience in exam security and
 
malpractice investigation in high-stakes environments.
 
</li><li>Experience liaising with
 
external awarding bodies, accreditation agencies or industry partners.
 
</li><li>Prior work experience in a
 
Middle Eastern or similar cultural/military training environment.</li>
</ul><div>Behaviours:
</div><div></div>Within the QTI
 
both what you do and how you do it are of equal significance.
 
Below are the core behavours applicable to BSL Employees. For more information
 
on these, or the BAE Systems 8 Behaviours please contact your BSL HR Advisor or
 
BAE Systems Senior Management Team member.
<div>Agility:
 
</div><div><ul><li>Collaboration: Building relationships, conflict resolution, and creating an
 
inclusive and respectful work environment.
 
</li></ul><ul><li>Balanced
 
Decision-Making: Making informed decisions efficiently, often in rapidly
 
changing situations, by leveraging available information.
 
</li></ul><ul><li>Flexibility: Being willing to adjust plans, strategies, or approaches as needed
 
to meet evolving circumstances or new opportunities.
 
</li></ul><ul><li>Innovation:
 
Encouraging creative thinking and embracing new ideas to drive progress and
 
stay ahead in dynamic environments.
 
</li></ul><ul><li>Proactive Approach:
 
Anticipating changes and taking proactive steps to prepare for and address
 
potential challenges or shifts in the market.
 
</li></ul></div><div>Decency:
 
</div><div><ul><li>Respect:
 
Treating everyone with dignity, regardless of differences in opinions,
 
backgrounds, or roles.
 
</li></ul><ul><li>Empathy:
 
Showing understanding and compassion towards others&rsquo; feelings, perspectives,
 
and challenges.
 
</li></ul><ul><li>Integrity:
 
Upholding honesty and ethical principles in all actions, maintaining
 
consistency between words and deeds.
 
</li></ul><ul><li>Inclusivity: Creating an environment that embraces diversity and values the
 
contributions of all individuals.
 
</li></ul><ul><li>Fairness: Ensuring
 
equitable treatment and opportunities for everyone, devoid of bias or
 
discrimination.
 
</li></ul></div><div>Trust:
 
</div><div><ul><li>Reliability: Consistently delivering on promises and commitments, fostering
 
confidence in one&rsquo;s dependability.
 
</li></ul><ul><li>Transparency: Communicating openly and honestly, sharing information openly and
 
ethically within the organisation.
 
</li></ul><ul><li>Accountability: Taking responsibility for actions, decisions, and their
 
outcomes, whether positive or negative.
 
</li></ul><ul><li>Consistency: Aligning actions and words over time, building a track record that
 
establishes credibility and reliability.
 
</li></ul><ul><li>Building Relationships:
 
Investing time and effort into developing strong, respectful connections with
 
colleagues, clients, and stakeholders, nurturing long-term partnerships based
 
on trust
 
</li></ul></div><div>Knowledge:
 
</div><div><ul><li>Curiosity:
 
Encouraging a thirst for learning and exploration, asking questions, and
 
seeking deeper understanding.
 
</li></ul><ul><li>Sharing
 
Insights: Actively sharing information, expertise, and experiences with
 
colleagues to foster collective learning.
 
</li></ul><ul><li>Continuous
 
Learning: Embracing ongoing education, whether through formal training,
 
self-study, or experiential learning opportunities.
 
</li></ul><ul><li>Critical
 
Thinking: Evaluating information objectively, analysing data, and making
 
informed decisions based on evidence and expertise.
 
</li></ul><ul><li>Adaptability: Being open
 
to new ideas, methods, and technologies, and adapting to changing circumstances
 
by applying newfound knowledge.
 
</li></ul></div><div>Promoting and Achieving Safety and Security
 
Standards:
 
</div><div><ul><li>Responsibility: Take responsibility to ensure
 
that Safety and Security are seen as imperatives.
 
</li></ul><ul><li>Commitment: Demonstrate both in words and
 
actions a personal commitment to safety and inspire the same level of
 
commitment in others.
 
</li></ul><ul><li>Support: Support and be involved in Safety
 
and Security thinking and action plan implementation.
 
</li></ul></div><div>Developing Others:
 
</div><div><ul><li>Enable people to develop their skills and
 
abilities to achieve high performance.
 
</li></ul><ul><li>Empower, delegate, and encourage a learning
 
culture.
 
</li></ul><ul><li>Provide support and constructive feedback for
 
performance improvement.
 
</li></ul><ul><li>Provide others with opportunities for
 
exposure, future growth, and career development. 
 
</li></ul></div></div><div>Quality, assurance and audit
Experienced professionals</div></div>

Exams & Assessments Lead

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions :<div> 
Client Experience:</div> 
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li></ul><ul><li>
Provide support to the team in difficult situations ensuring client satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the skincare shopping experience.
</li><li>Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><div></div><div> 
Sales:</div> 
<div></div><ul><li>
Collaborate in achieving skincare sale targets and overall store objectives.
</li><li>Reinforce sales policies and techniques established at Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li></ul><div></div><div> 
Operations:</div> 
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Together with the Customer Experience Manager, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.</li><li>
Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.</li></ul><div> 
</div><div>People:</div> 
<div></div><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.</li><li>
Increase the team&rsquo;s confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.</li><li>
Coordinate with Store Management and ensure your assigned team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with CEM / SM for final validation according to business needs.</li></ul><div></div><div> 
Business:</div> 
<div></div><ul><li>
Provide support to the Customer Experience Manager / Store Director with knowledge
</li></ul><div>of the market conditions, competition, client needs, etc.</div><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li></ul><div> 
Relationships</div><div> 
</div>Internal Relationships: Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.
External Relationships: Clients, Brand Promoters/Managers Brand Trainers, Security, and Cleaning team.<div> 
</div>Do not hesitate to apply if you have&hellip; or if you are &hellip; 
<ul><li>Minimum 5 years of experience in retail with proven successful sales and services in store.
</li><li>Minimum 2 to 3 years&rsquo; experience in team management.
</li></ul><ul><li>3 years in the beauty industry.</li><li>
Advanced skincare knowledge.</li><li>
Bachelor&rsquo;s degree.</li><li>
English &ndash;Advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/business acumen.</li><li>
Excellent communication/public speaking skills.</li><li>
Ability to develop and manage people.</li><li>
Commercial awareness.
</li><li>Strong training &amp; coaching ability on product and services.</li><li>
Intermediate MS Office Skills.</li></ul> 
Here, you will find:<ul><li> 
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Skincare Manager

<div>Job ID: 197205 
Location Name: [[filter8]] 
Address: [[filter11]], [[filter10]], [[filter9]] [[postalcode]], Qatar (QA) 
Job Type: Full Time 
Position Type (Regular/Temporary): Regular 
Job Function: [[filter14]] 
Is This Position Eligible for Remote? : [[req_remoteeligible]] 
MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets. 
Responsibilities
Client Experience<ul><li>Embody Sephora Attitude and set an example in front of the team.</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>Inspire the team to use digital tools to deliver a customized service.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul> 
Sales
<ul><li>Implement retail priorities and inspire commercial success.</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul> 
Business<ul><li>Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.</li><li>Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
</li><li>Establish monthly reports including competitors' activities.</li><li>Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
</li></ul><div>- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</div><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
</li><li>Propose Plan, implement and oversee in-store promotional events or displays.</li><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
</li><li>Network with other stores and head office departments and take on area responsibilities</li><li>Network and build relationships with the different departments in Sephora HO and take on area responsibilities.</li><li>Manage the store&rsquo;s P&amp;Ls.</li><li>Propose innovative ideas and opportunities to Head of Operations.</li></ul> 
People<ul><li>Motivate and develop the Management and store team through daily coaching / observations</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>Increase the team confidence and motivation by praise and feedback for their performance.</li><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.</li><li>Ensure the team is attending training and follow up is done after the training is attended.</li><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.</li><li>Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
</li><li>Over see the annual leave of the team according to business needs.</li></ul> 
Know How<ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>Keep up-to-date on trends and products.</li><li>Inspire, mentor and coach the team.</li></ul> 
Relationships 
Internal Relationships<ul><li>Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.</li></ul> 
External Relationships<ul><li>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul> 
Job Holder Profile<div> 
</div>Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>Proven successful role in managing.</li><li>Minimum 7 to 8 years&rsquo; experience in store management.</li><li>Bachelor's degree.</li></ul> 
Languages<ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>Arabic is a plus in OGCC and mandatory for KSA.</li></ul> 
Competencies<ul><li>Digital orientation/analytical skills/business acumen.</li><li>Excellent communication skills.</li><li>Intermediate MS Office skills.</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.</li></ul>
.</div>

Store Director

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