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learning and development manager

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25190413
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Human Resources
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Al Messila a Luxury Collection Resort &amp; Spa Doha, Um Al Saneem Street, Doha, Qatar, Qatar,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Management
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization&rsquo;s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
 <br/>
 <br/>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  Administering Employee Training Programs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Promotes and informs employees about all training programs.
  </li>
  <li>
   Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  </li>
  <li>
   Helps employees identify specific behaviors that will contribute to service excellence.
  </li>
  <li>
   Ensures employees receive on-going training to understand guest expectations.
  </li>
  <li>
   Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  </li>
  <li>
   Meets with training cadre on a regular basis to support training efforts.
  </li>
  <li>
   Observes service behaviors of employees and provides feedback to individuals and/or managers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Evaluating Training Programs Effectiveness
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitors enrollment and attendance at training classes.
  </li>
  <li>
   Meets regularly with participants to assess progress and address concerns.
  </li>
  <li>
   Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  </li>
  <li>
   Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  </li>
  <li>
   Measures transfer of learning from training courses to the operation.
  </li>
  <li>
   Ensures adult learning principles are incorporated into training programs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Developing Training Program Plans and Budgets
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensures all training and development activities (department specific and general property training) are strategically linked to the organization&rsquo;s mission and vision.
  </li>
  <li>
   Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
  </li>
  <li>
   Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
  </li>
  <li>
   Aligns current training and development programs to effectively impact key business indicators.
  </li>
  <li>
   Establishes guidelines so employees understand expectations and parameters.
  </li>
  <li>
   Develops specific training to improve service performance.
  </li>
  <li>
   Drives brand values and philosophy in all training and development activities.
  </li>
  <li>
   Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Managing Training Budgets
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Participates in the development of the Training budget as required.
  </li>
  <li>
   Manages budget in alignment with Human Resources and property financial goals.
  </li>
  <li>
   Manages department controllable expenses to achieve or exceed budgeted goals.
  </li>
  <li>
   Utilizes P-card if appropriate to control and monitor departmental expenditures.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 <br/>
 <br/>
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Learning and Development Manager

Nakilat

<p></p><div><div><div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Summary and Purpose</b></h2>
</div><p></p><div>
<p>Design and implement a talent assessment and development framework, methodology and process for the purposes of talent identification, development, and succession planning, with an emphasis on National Development.</p>
<p>Execute the full ADDIE (Analysis, Design, Development, Implementation, and Evaluation) cycle in relation to Learning and Development for all NAKILAT employees and managers, with particular focus on the development of Qatari Nationals. Manage the initiatives and programs that will enable NAKILAT to achieve its short-term Qatarization goals and long-term Qatarization objectives.</p>
</div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Accountabilities</b></h2>
</div><div><p><b>
Key Accountabilities:</b></p>
<p><b>Learning &amp; Talent Development:</b></p>
<p>1. Implement Learning and Development, Career Planning and Succession Planning tools &amp; methodologies reflecting leading practices in the Oil and Gas sector and the Maritime industry.</p>
<p>2. Deliver development centers with associated psychometric assessments, interpreting the results to compile Employee and Line Managers' feedback reports that include recommended development actions.</p>
<p>3. Collaborate with the Head of L&amp;D to design an Employee Development Program to retain and develop high potential employees by building on any capability assessments to identify capability gaps.</p>
<p>4. Coordinate with the Line Managers to identify capability and competency requirements of high potential candidates and identify and recommend Training and Development requirements to bridge these gaps.</p>
<p>5. Review, analyze, and assess career progression and succession planning requirements and identify and recommend relevant training and development requirements.</p>
<p>6. Support flexible career paths and succession planning that focus on aligning talent and opportunities by reviewing internal and external recruiting pipelines in collaboration with the Head of Learning and Development, Talent Acquisition and Line Managers.</p>
<p>7. Ensure timely identification of potential key roles/jobs and high potential candidates who could go through the succession planning process.</p>
<p>8. Work with potential successor candidates to support them through succession planning programs.</p>
<p>9. Assess skills and experience required for unmatched critical positions, and report risk areas, if any, to the Head of Learning and Development in collaboration with other concerned parties to put in place mitigation plans to address these risk areas.</p>
<p>10. Support the delivery of high-profile business critical development programs such as operational technical programs, leadership development programs and professional accreditation programs.</p>
<p>11. Project manage the development of the Annual Training Plan to address skills gaps and identified training needs, with a specific focus on Qatari Nationals.</p>
<p>12. Identify suitable training providers available, both locally, regionally, and overseas, in order to deliver training objectives in line with management's requirements and coordinate the training delivery process to ensure the achievement of learning objectives.</p>
<p>13. Participate in the ongoing execution of a blended learning strategy and work with the Head of L&amp;D to develop the virtual delivery model, including eLearning, online classrooms, self-directed learning, peer-to-peer learning, and social learning.</p>
</div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Accountabilities - 2</b></h2>
</div><p></p><div>
<p><b>Qatarization:</b></p>
<p>14. Support the Career Development Planning process and advise the appropriate development actions to be taken to develop Qatari Nationals towards senior roles, as well as ensure that CDPs are in place for selected Qatari Nationals.</p>
<p>15. Assist in developing and implementing a &lsquo;Mentoring and Coaching Programme&rsquo; for Qatari Nationals, including Post holders, Graduate Developees, and Trainees. Once implemented, track and report on the progress and success of these programmes.</p>
<p>16. Design, develop, and implement talent programs for &lsquo;young&rsquo; Qatari talent, including the Marine Cadet Training Programme in association with QatarEnergy.</p>
<p>17. Manage and successfully implement students&rsquo; sponsorships and report regularly on student progress.</p>
<p><b>Performance Management:</b></p>
<p>18. Participate in the establishment and maintenance of effective performance management policies, processes and systems within NAKILAT.</p>
<p>19. Manage all phases of the Performance Management cycle (planning, review, and appraisal).</p>
<p>20. Analyze and publish periodic internal reports on performance management practices and processes.</p>
<p>21. Support the Performance Improvement process for employees who are underperforming in their current roles by ensuring that Performance Improvement Plans are in place, and well tracked.</p>
<p><b>Generic Accountabilities:</b></p>
<p><b>Quality, Health, Safety, &amp; Environment (QHSE):</b></p>
<p>22. Adhere to all relevant QHSE policies, procedures, instructions, and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.</p>
<p><b>Policies, Systems, Processes &amp; Procedures:</b></p>
<p>23. Implement approved departmental policies, processes, and procedures.</p>
<p>24. Work with the Head of L&amp;D to improve and advance policies &amp; procedures whenever possible.</p>
<p>25. Work to enhance the existing Learning Management System in SuccessFactors through effective change management processes in conjunction with IT professionals both internal &amp; external.</p>
<p><b>Others:</b></p>
<p>26. Carry out any other duties as directed by the immediate supervisor.</p>
</div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Qualifications, Experience and Job Skills</b></h2>
</div><div><div><b>
Qualifications:</b><br>
<ul><li>Bachelor&rsquo;s degree in Business Administration, Human Resources, Psychology or any other related field.</li><li>British Psychological Society (BPS) Level A &amp; P preferred or equivalent.</li></ul></div>
<div><b>Experience:</b><br>
<ul><li>5-7 years of related experience of which a minimum of 3-5 years should be in a similar position / responsibility.</li><li>Previous experience in Oil &amp; Gas industry and regional experience is preferred</li></ul></div>
<div><b>Job Specific Skills:</b><br>
<ul><li>Experience of the full ADDIE cycle in a Learning and Development section</li><li>Knowledge of Learning and Development principles and best practices</li><li>Knowledge of Microsoft Office &amp; Learning Authoring Tools</li><li>Knowledge of SAP ERP &amp; SuccessFactors LMS</li><li>Assessment &amp; Development Methodologies</li></ul></div><br>
</div></div></div>
</div></div></div></div><div></div><div><div><div><div><h1 class="jobSectionHeader"><b>Learning &amp; Development Specialist
</b></h1></div></div></div></div><div></div><div><div><div><div>Department: Human Resources
</div></div></div></div><div><div><div><div>City: Doha Office<br>
</div></div></div></div><div></div><p><br>
<b>Job Segment: </b>Recruiting, QA, Quality Assurance, Learning, Change Management, Human Resources, Quality, Technology, Management
</p></div><div></div><div><div><p>Apply now</p></div></div></div></div></div><p></p>

Learning & Development Specialist

Chalhoub Group

<div>
 <strong>
  INSPIRE | EXHILARATE | DELIGHT
  <br/>
  <br/>
 </strong>
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 <br/>
 <br/>
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 <br/>
 <br/>
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 <br/>
 <br/>
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 <br/>
 <br/>
 <strong>
  What You'll Be Doing
  <br/>
  <br/>
 </strong>
 As a Trainer for Learning &amp; Development in Doha, you will play a critical part in shaping the learning culture within our retail teams across Qatar and India. You will be responsible for delivering in-person sessions in Qatar and virtual training for India across core programs such as Retail Induction, Accreditation, Omnichannel, and Frontline Leadership. Your key responsibilities include the below:
 <br/>
 <br/>
 <ul>
  <li>
   Facilitate engaging and interactive sessions tailored to the needs of diverse audiences across locations.
  </li>
  <li>
   Serve as a cultural ambassador and key influence on the employee experience through high-impact training delivery.
  </li>
  <li>
   Collaborate closely with the Retail Academy and L&amp;D teams to ensure consistency and alignment in training delivery.
  </li>
  <li>
   Monitor participant engagement and provide feedback to improve learning outcomes.
  </li>
  <li>
   Adapt training methods to cater to both in-market and virtual learning needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Need To Succeed
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You are an Arabic speaker with 2 to 3 years of relevant experience in training, learning &amp; development, or facilitation roles.
  </li>
  <li>
   You are committed, outgoing, assertive, well-spoken, and demonstrate strong leadership skills.
  </li>
  <li>
   You preferably have experience in the retail or hospitality fields.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Can Offer You
  <br/>
  <br/>
 </strong>
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 <br/>
 <br/>
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 <br/>
 <br/>
 <strong>
  We Invite All Applicants to Apply
  <br/>
  <br/>
 </strong>
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 <br/>
 <br/>
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>


Trainer - Learning & Development

University of Doha for Science and Technology

<div>Overview:
<p>
University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students&rsquo; skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.</p><p>
With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students&rsquo; skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar&rsquo;s National Vision 2030 a reality.</p>
Responsibilities:
<p>
The Manager, Student Services will contribute to the development of the Student Services business plan in alignment with UDST&rsquo;s strategic priorities. The role is responsible for leading, planning, and executing all student recruitment activities, including exhibitions, higher education fairs, and school outreach events, while maintaining strong relationships with sponsors, prospective applicants, high school counsellors, parents, alumni, and internal university partners. The manager will establish and uphold operational quality standards to ensure accurate, efficient, and timely delivery of services, and will oversee the development and maintenance of a centralized complaints management system, ensuring proper case routing, tracking, closure, and reporting. This position will analyze complaint trends, prepare reports, and recommend improvements to enhance resolution rates and service quality.</p><p>
The manager will ensure that high-quality customer service is consistently delivered to prospective and current students, parents, alumni, and sponsors. Responsibilities also include providing training and orientation to new staff on Student Information Systems and related IT tools, reviewing and updating recruitment procedures, supervising the recruitment team, and issuing monthly performance reports. The role will collaborate closely with the Marketing &amp; Communications Directorate and the Alumni Relations, Partnerships &amp; Engagement Directorate to support the effective promotion and administration of scholarships that contribute to student recruitment.</p><p></p><p><br>
Additional responsibilities include responding to and resolving or redirecting inquiries related to Admissions and Registration received in person, by email, or by telephone; contributing to the development of policies, procedures, processes, and guidelines governing Student Services operations; coordinating with sponsors each semester to confirm sponsorship eligibility and ensure the timely registration of sponsored applicants; and performing other related duties as assigned.</p><p></p><p><b><br>
People Management
</b></p><p>Provide professional development support and perform periodic performance reviews for direct subordinates based on UDST&rsquo;s Employee Performance Management framework to ensure continual high performance of employees in alignment with UDST&rsquo;s mission and mandate. Contribute to the development of workforce plans for the Admissions and Registration Directorate in collaboration with Human Capital. Contribute to the development of employees through identifying appropriate learning and development opportunities. Contribute to the recruitment of talent within the Admissions and Registration Directorate.</p>
Qualifications:
<div><b>
Education and Certifications:</b></div><p>
Master&rsquo;s degree in business administration is required.</p><p><b>
Experience:</b></p><div>
Minimum 8 years of relevant experience is required.</div><div>
2-3 years of managerial experience</div><div><b>
Language:
</b></div><div>Fluency in written and spoken English language required.</div><div>
Fluency in written and spoken Arabic language required.</div></div>

Manager, Student Services- Qatari Nationals Only

Top Notch Consultancy

<div><div><div><div>Our client, a well known automotive company in Qatar, is looking for a Non-Technical Trainer responsible for managing a corporate scholarship program from selection through graduation and onboarding, while designing and delivering non-technical training programs to enhance employee skills. The role works closely with HR, business units, and the Training Academy to build a strong talent pipeline and ensure effective training delivery aligned with organizational needs.
<br>
<br>
Key Responsibilities
<br>
<ul><li>Manage the scholarship program, including selection, development plans, internships, and post-graduation onboarding.
</li><li>Coordinate with HR and business units to align scholarship and internship programs with future job roles.
</li><li>Support scholarship campaigns via internal communications, social media, and portals.
</li><li>Design, develop, and deliver non-technical training programs, including communication, leadership, HR processes, workplace culture, and employee well-being.
</li><li>Use workshops, seminars, e-learning, and interactive activities to deliver training.
</li><li>Identify training needs, schedule programs, track attendance, and monitor effectiveness.
</li><li>Manage and update the Training Academy section on the corporate portal.
</li><li>Support the Training Academy Manager with content development and in-house training when required.
</li><li>Research new learning technologies and methodologies to improve training programs.</li></ul><br>
<br>
<br>
Key Qualifications﻿
<br>
<ul><li>Minimum 7 years of experience in training, learning &amp; development, or a related field.
</li></ul>Certified trainer from an accredited institute or association.
<br>
<ul><li>Masters degree in Education, HR, Business Management, Psychology, Communication, or related field.
</li><li>Fluency in English is required; Arabic proficiency is preferred
</li><li>Strong communication, stakeholder management, and organizational skills.
</li><li>Proven experience in designing, delivering, and evaluating training programs.
</li></ul></div></div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Company Profile</b></h4></div></div></div><div></div>

Non-Technical Trainer

<div>Overview:
<p>
University of Doha for Science and Technology (UDST) is the first national applied University in the State of Qatar, offering applied Bachelors and Master&rsquo;s degrees in addition to certificates and diplomas in various fields. UDST has over 50 programs in the fields of Engineering Technology and Industrial Trades, Business Management, Computing and Information Technology, Health Sciences, Continuing and Professional Education and more.</p><p></p><p><br>
With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students&rsquo; skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar&rsquo;s National Vision 2030 a reality.</p><p></p><p><br>
The Student Central Services Department invites applications for the position of Head, Academic Learning Services.</p>
Responsibilities:
<p>
Reporting to the Manager, Student Central Services, the successful candidate will oversee the academic support services provided to students and ensure students are provided with learning services throughout their academic journey.</p><p></p><p><br>
The successful candidate will do :</p><p></p><p><br>
1. Manage and oversee the development and daily operations of the academic learning services to</p><p>
address the needs of the UDST student population, including tutoring, supplemental instruction, study skills, academic coaching, time management strategies and other resources.</p><p>
2. Collaborate with the Colleges to assess and implement remediation support to Colleges and other</p><p>
Business Units, related to academic learning and student success.</p><p>
3. Establish and maintain relationships with Colleges, Business Units, and faculty to ensure that</p><p>
academic support services align with the needs of students and academic programs.</p><p>
4. Develop and deliver assessment and evaluation processes to determine the effectiveness of</p><p>
academic support services.</p><p>
5. Lead the development and continued enhancement of a comprehensive tutoring program for</p><p>
students to improve their academic performance.</p><p>
6. Manage current academic help centers on campus and devise additional support initiatives as</p><p>
aligned to the University&rsquo;s strategy.</p><p>
7. Develop and implement a comprehensive study skills program to equip students with the tools</p><p>
necessary to succeed academically.</p><p>
8. Research and develop up-to-date evidence-based strategies for student success and remediation for</p><p>
students at-risk.</p><p>
9. Develop and implement strategic and operational plans for the Academic Learning Services Unit, establishing KPIs and performance metrics.</p><p>
10. Create and refine academic support strategies tailored to both undergraduate and graduate students, ensuring alignment with evolving student needs.</p><p>
11. Leverage student success management technologies to enhance the delivery of academic learning services, while utilizing data analytics to inform decision-making and improve outcomes</p><p>
12. Lead the development and implementation of an &ldquo;improvement plan development service&rdquo; to</p><p>
address areas for improvement, set goals, and set action plan, with the ultimate goal of achieving</p><p>
improved outcomes.</p><p>
13. Plan and develop workshops for academic learning such as learn to learn, academic recovery, and</p><p>
learning styles.</p><p>
14. Provide professional development support and perform periodic performance reviews for direct</p><p>
subordinates based on UDST&rsquo;s Employee Performance Management framework and take strict</p><p>
measures on cases of poor performance.</p>
Qualifications:
<p><b>
Education and Certifications:</b></p><p>
Bachelor&rsquo;s degree in relevant field is required.</p><p>
Master&rsquo;s degree and professional qualification is preferred</p><p></p><p><b><br>
Experience:</b></p><p>
Minimum 7 years of relevant experience in related field.</p><p></p><p><b><br>
Language:
</b></p><p>Fluency in written and spoken English and Arabic language is required</p><p></p><p><b><br>
Other Required Skills</b></p><p></p><p><br>
Highly detail-oriented individual with a proactive can-do attitude to work is essential. A commitment to positive relationship building and effective working relationships across all levels of the organizations is required. Candidates should demonstrate explanatory communication and interpersonal skills.</p></div>

Head, Academic Learning Services

<div>
 Job description:
 <br/>
 <br/>
 &nbsp;
 <p>
  <strong>
   About Us &nbsp;
  </strong>
 </p>
 <p>
  With offices in 152 countries and&nbsp;nearly 328,000&nbsp;professionals, we are one of the world&rsquo;s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East&rsquo;s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi&nbsp;Arabia&nbsp;and the UAE are shaping the region&rsquo;s future. &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Line of Service Overview&nbsp;&nbsp;
  </strong>
 </p>
 <p>
  At PwC Consulting, we lead with insight and deliver with purpose.&nbsp;You&rsquo;ll&nbsp;work alongside experts across industries to design and deliver forward-looking solutions in areas such as strategy and enterprise transformation, operational excellence, digital innovation, cyber resilience, and risk management. Our reimagined operating model brings together sector-aligned, solution-led teams empowered to move fast, think boldly, and create real impact. Whether transforming finance, enabling digital change, or shaping national visions,&nbsp;you&rsquo;ll&nbsp;be part of a collaborative, forward-thinking community&mdash;built to grow with you and the world around us.&nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Business Unit Overview&nbsp;
  </strong>
 </p>
 <p>
  As part of the Management Consulting team,&nbsp;you&rsquo;ll&nbsp;shape how organizations&nbsp;operate, perform, and grow. We deliver end-to-end consulting solutions across Finance Transformation, Accounting Transformation, Workforce Transformation, Supply Chain &amp; Efficiency Transformation, Enterprise&nbsp;Solutions&nbsp;and capability building through PwC Academy.&nbsp;It&rsquo;s&nbsp;where business performance meets human potential, backed by technology, powered by&nbsp;purpose.&nbsp;
 </p>
 <p>
  <strong>
   Solution&nbsp;Overview&nbsp;
  </strong>
 </p>
 <p>
  PwC Academy is the talent and skills development business of PwC Middle East. We build capabilities-at-scale so governments and organizations can accelerate the region&rsquo;s transformation agenda through a future-fit workforce. We are a tech-forward, people-powered community of educators, bringing together the strength of the global PwC network, our deep-rooted regional insights, and our expert L&amp;D resources and strategic alliances, to deliver upskilling solutions that create sustained impact. At PwC Academy, we shape the future of learning &ndash; driving transformation through talent. Find out more and tell us how we can support your upskilling journey by visiting us at&nbsp;https://www.pwcacademy-me.com/"&nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   How&nbsp;You&rsquo;ll&nbsp;Contribute&nbsp;
  </strong>
 </p>
 <p>
  As a Senior Associate &ndash; L&amp;D Project Management at PwC Academy Middle East, you will play a pivotal role in driving large-scale learning and capability-building initiatives that enable our clients to achieve their transformation goals. You will manage the end-to-end delivery of learning projects &mdash; from planning and stakeholder engagement to execution and evaluation &mdash; ensuring that every engagement delivers measurable impact and excellence. Working at the intersection of project management and learning design, you will collaborate with subject matter experts, clients, and internal teams to create seamless, high-quality learning experiences that shape the future of talent development in UAE and across the region.&nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Roles &amp; Responsibilities&nbsp;
  </strong>
 </p>
 <ol>
  <li>
   <p>
    Planning and organizing&nbsp;
   </p>
  </li>
 </ol>
 <ul>
  <li>
   <p>
    Acknowledge the receipt of handover from the BD team and ensure that all necessary steps are completed before the delivery of the engagement (e.g.R&amp;Q&nbsp;completed, engagement letter/contract signed, etc.)&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Initiate the set-up of client in the PwC internal systems/database (job codes, enrolment to client&rsquo;s portal.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Organize and conduct a kick-off meeting with the relevant stakeholders&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Engagement of internal and external SMEs in the planning phase&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Project planning &ndash; scheduling, SME resourcing, initiation of SME&rsquo;s contracts,&nbsp;logistics&nbsp;for training delivery and for the SME Trainer briefing&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Setting up a communication plan&nbsp;
   </p>
  </li>
 </ul>
 <ol>
  <li>
   <p>
    Manage the content development phase&nbsp;
   </p>
  </li>
 </ol>
 <ul>
  <li>
   <p>
    Communicating the expectations from various stakeholders in terms of content, quality, timeline, etc.&nbsp;
   </p>
  </li>
 </ul>
 <p>
  Manage the delivery phase&nbsp;
 </p>
 <ul>
  <li>
   <p>
    Making sure that the delivery is as per plan &ndash; performing quality checks during the delivery of the course.&nbsp;
   </p>
  </li>
 </ul>
 <ol>
  <li>
   <p>
    Quality control&nbsp;
   </p>
  </li>
 </ol>
 <ul>
  <li>
   <p>
    Quality control on material,&nbsp;delivery&nbsp;and other client deliverables&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Analyzing and managing project risks&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Analyzing client and participant feedback for improvements&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Trainer performance analysis and overall trainer management&nbsp;
   </p>
  </li>
 </ul>
 <ol>
  <li>
   <p>
    Managing project economics/reporting&nbsp;
   </p>
  </li>
 </ol>
 <ul>
  <li>
   <p>
    Review and update PTs upon handover from the BD team.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Monthly updating course manager dashboard&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Updating revenue forecast every week and to keep the internal stakeholders up to date&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Client billing and debtor management&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Third party supplier/contractor&rsquo;s invoices&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Updating the project hub update&nbsp;
   </p>
  </li>
 </ul>
 <ol>
  <li>
   <p>
    Client communications and management&nbsp;
   </p>
  </li>
 </ol>
 <ul>
  <li>
   <p>
    Client management and obtaining client feedback&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Review and submission of post course reports&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Organizing periodic update meeting with client to discuss overall status of the project&nbsp;
   </p>
  </li>
 </ul>
 <ol>
  <li>
   <p>
    Account accelerators&nbsp;
   </p>
  </li>
 </ol>
 <ul>
  <li>
   <p>
    Maintain and develop strong relationships with client key contact&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Actively develop new relationships to widen network within the same client&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Identify&nbsp;any other training opportunities with the client.&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Assist&nbsp;in training delivery when needed in Project Management.&nbsp;
   </p>
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   What You&rsquo;ll Bring&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   <p>
    High level&nbsp;of technical&nbsp;proficiency&nbsp;and computer literacy particularly&nbsp;with Excel, Word, MS&nbsp;Project&nbsp;and PowerPoint&nbsp;&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Expertise&nbsp;in management of the full systems approach to training, including, design, development,&nbsp;delivery&nbsp;and evaluation of training.&nbsp;&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Experienced project manager, particularly in the field of learning and&nbsp; organizational development&nbsp;&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Able to articulate the purpose, aims and outcomes of the PDP and its individual modules to different stakeholders.&nbsp;&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Proactive, emotionally resilient, able to influence and negotiate with executive level stakeholders.&nbsp;&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Sophisticated communication skills, able to interact effectively with a wide range of people.&nbsp;&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Able to take full accountability and ownership for project delivery.
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Highly structured and meticulous in approach with high attention to&nbsp; details.
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Able to negotiate with executive level workshop suppliers for&nbsp;preferential delivery rates.&nbsp;&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Highly adaptable to changing business requirements&nbsp;&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Professional yet approachable manner&nbsp;&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Flexibility in working hours (evenings, weekends as and when&nbsp;required)&nbsp;
   </p>
  </li>
 </ul>
 <p>
  Education&nbsp;
 </p>
 <ul>
  <li>
   <p>
    Post-graduate with a business or project management background&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    CAPM/&nbsp;PMP or equivalent Project Management qualification&nbsp;
   </p>
  </li>
 </ul>
 <p>
  <strong>
   Travel Requirement&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   <p>
    Not required&nbsp;
   </p>
  </li>
 </ul>
 <p>
  <strong>
   Required Skills&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   <p>
    Technical&nbsp;proficiency&nbsp;(Excel, Word, MS Project, PowerPoint)&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Project management in learning and organizational development&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Systems approach to training (design, development, delivery, evaluation)&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Communication and stakeholder management&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Negotiation with executive-level stakeholders and suppliers&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Accountability and ownership&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Attention to detail&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Adaptability&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Professionalism and approachability&nbsp;
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Flexibility in working hours&nbsp;
   </p>
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   How You&rsquo;ll Make a Difference &nbsp;
  </strong>
 </p>
 <p>
  At PwC Midde East, we expect all our people to embody the skills and behaviours of&nbsp;The PwC Professional&nbsp;framework, helping us deliver on our strategy while growing and developing as leaders at every level. &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Why You&rsquo;ll Love Working at PwC&nbsp;&nbsp;&nbsp;&nbsp;
  </strong>
 </p>
 <p>
  At PwC Middle East,&nbsp;you&rsquo;ll&nbsp;find more than just a job -&nbsp;you&rsquo;ll&nbsp;build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth.&nbsp;You&rsquo;ll&nbsp;have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about&nbsp;Life at PwC Middle East. &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <br/>
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 Profile description:
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 <br/>
 <p>
  Refer to Job Discription
 </p>
</div>


PwC Academy - L&D Project Manager - Senior Associate - Qatar

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