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library it training officer

Enoch Pratt Free Library

<div><div>The Enoch Pratt Library has an opening for a Library IT Training Officer. The IT Training Officer is responsible for planning, developing, delivering, and evaluating technology training and digital literacy programs for external customers, including senior adults, community center participants, and library branch customers. This position supports the Pratt Center for Technology Training&rsquo;s mission to advance digital equity, access, and lifelong learning by providing inclusive, high-quality technology instruction to the communities it serves.</div><div></div><div>
The IT Training Officer conducts community-based learning needs assessments; designs and facilitates instructional programs; and develops training materials tailored to diverse populations with varying levels of digital proficiency. Training may be delivered in library branches, senior centers, community-based organizations, and other partner locations, as well as through virtual and hybrid formats.</div><div></div><div>
The IT Training Officer collaborates with library staff, community partners, and City agencies to coordinate training schedules, align programming with community needs, and support outreach and engagement efforts. The position utilizes the organization&rsquo;s Learning Management System (LMS) and other tools to manage course content, track participation, and evaluate program effectiveness.</div><div></div><div>
This role places a strong emphasis on digital literacy, technology training, and workforce upskilling initiatives that empower customers to access online services, employment resources, education, and essential digital tools.</div><div></div><div>
The IT Training Officer may be required to work flexible hours, including evenings and weekends, to meet programming and community needs, and visit other branches. This position reports to the IT Training Manager.</div><div></div><div>
Department: Pratt Center for Technology Training</div><div>
Location: SouthEast Anchor Branch, 3601 Eastern Ave, Baltimore, MD 21224</div><div>
Salary: $76,998 to $100,096 annually</div><div>
Job Type: On-site Full-Time, <div>Benefits Included</div></div><div></div><div>
Summary of Duties:</div><ul><li><div>
Collaborate with supervisors and staff to assess and anticipate training needs aligned with the library&rsquo;s strategic plan.</div></li><li><div>
Collaborate across departments such as Information Technology, Human Resources, and Public Services.</div></li><li><div>
Manage multiple programs, schedules, and outreach activities across various locations.</div></li><li><div>
Gather feedback from supervisors to identify training topics and propose relevant training opportunities.</div></li><li><div>
Collaborates with the Internal Training Manager to develop, coordinate, and deliver system-wide technology training for library staff.</div></li><li><div>
Maintain a system to track learning objectives and training participation.</div></li><li><div>
Design and deliver engaging, accessible technology training for external customers, including seniors and community members with limited digital experience.</div></li><li><div>
Facilitate training and workshops coordinating with the Libraries Internal Training Manager.</div></li><li><div>
Establish evaluation criteria for training effectiveness and measure learning success.</div></li><li><div>
Utilize survey tools to gather feedback and prepare reports with recommendations.</div></li><li><div>
Coordinate onboarding for new employees, providing an overview of system-wide policies and procedures.</div></li><li><div>
Work with Subject Matter Experts (SMEs) to develop and deliver general staff training on library processes and procedures.</div></li><li><div>
Assist employees with career path development, competency identification, and goal setting.</div></li><li><div>
Ensure compliance with mandatory training requirements (e.g., sexual harassment prevention, PCI compliance) and maintain training records.</div></li><li><div>
Promote awareness of training and development opportunities among staff.</div></li><li><div>
Uphold and model the library&rsquo;s values and service philosophies</div></li><li><div>
Serve on committees and participate in workshops, seminars, and training programs.</div></li><li><div>
Evaluate program effectiveness and use participant feedback and data to improve services.</div></li><li><div>
Represent the library at outreach activities.</div></li><li><div>
Build positive relationships with community partners, library staff, and patrons.</div></li><li><div>
Identify opportunities to improve efficiency and effectiveness of personnel, procedures, and system-wide goals.</div></li><li><div>
Maintain positive public relations with community leaders, volunteers, Friends of the Library, school personnel, and the public.</div></li><li><div>
Stay up to date with new technologies and skills to maintain professional proficiency.</div></li><li><div>
Demonstrate dependability, punctuality, and a positive, customer-focused attitude.</div></li><li><div>
Work independently and collaboratively while representing the library in community settings.</div></li><li><div>
Support customers in developing practical technology skills that enable access to online services, employment resources, and lifelong learning opportunities.</div></li></ul><div></div><div>
Minimum Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in Learning &amp; Development, Human Resources, Organizational Development, or a related field.</div></li><li><div>
Five (5) years of experience in organizational learning needs assessment, instructional program design, facilitation, evaluation, strategic career pathing, and training material development.</div></li><li><div>
Experience in digital literacy, technology training, or workforce upskilling initiatives, particularly in support of staff and community-facing services.</div></li><li><div>
Experience with Microsoft Office Suite or Office365, and Learning Management System (LMS) design/utilization.</div></li><li><div>
Experience with technologies used by the general public, including PCs, mobile devices, operating systems, productivity software, browsers, and Internet-based tools.</div></li><li><div>
Experience supporting or training IT staff, digital services teams, or technology-focused roles.</div></li></ul><div></div><div>
Preferred Qualifications:</div><ul><li><div>
Master&rsquo;s degree in Learning &amp; Development, Organizational Development, Human Resources, Information Systems, or a closely related field.</div></li><li><div>
IT certification such as A+, Security+, Network+, Google Fundamentals, or a related certification.</div></li><li><div>
Experience designing, delivering, and evaluating training programs within a public library system, municipal government, nonprofit, or public-sector environment.</div></li><li><div>
Experience conducting organizational learning needs assessments and developing training solutions aligned with equity, access, and inclusion goals.</div></li><li><div>
Proficiency administering and managing an enterprise Learning Management System (LMS), including course creation, reporting, and user support.</div></li><li><div>
Knowledge of adult learning principles, instructional design methodologies, and accessibility standards (ADA, WCAG).</div></li><li><div>
Strong facilitation and presentation skills with the ability to engage diverse audiences, including frontline staff, supervisors, and leadership.</div></li><li><div>
Project management experience related to training initiatives, curriculum development, or system-wide implementations.</div></li></ul><div></div><div>
Required Knowledge, Skills and Abilities:</div><ul><li><div>
Knowledge of principles and practices of digital literacy instruction, technology training, and workforce upskilling for adult learners.</div></li><li><div>
Skilled in adult learning theory and instructional strategies appropriate for seniors and community-based learners with varied skill levels.</div></li><li><div>
Knowledge and understanding of barriers to technology access and use, including issues related to digital equity, accessibility, and inclusion.</div></li><li><div>
Knowledge of community-based education models and best practices for delivering instruction in library branches, senior centers, and community organizations.</div></li><li><div>
Knowledge of Learning Management Systems (LMS) or comparable tools for managing courses, tracking participation, and evaluating program outcomes.</div></li><li><div>
Knowledge of accessibility standards and inclusive instructional practices (e.g., ADA compliance, Universal Design for Learning).</div></li><li><div>
Customer service principles as applied to public-facing educational programs.</div></li><li><div>
Facilitate in-person, virtual, and hybrid classes in library and community-based settings.</div></li><li><div>
Ability to assess participant learning needs and adapt instruction in real time to meet diverse learning styles and abilities.</div></li><li><div>
Ability to communicate complex technology concepts in clear, plain language.</div></li></ul><div></div><div>
Additional Notes:</div><div>
This position works primarily during standard weekday business hours but will be required to work some evenings and weekends, as required to meet community and program needs.</div><div></div><div><i>
We reserve the right to withdraw this posting at any time due to overwhelming response.</i></div><div></div><div>
Position of Trust: Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.</div><div></div><div>
Drug &amp; Alcohol Testing: Those under final consideration for appointment will be required to submit to drug and alcohol testing.</div><div></div><div>
Please Attach Your Resume To Be Considered.</div><div></div><div>
THE ENOCH PRATT FREE LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER</div></div>

Library IT Training Officer

<div><div>The Enoch Pratt Library has an opening for a Special Projects/Program Coordinator to support the Peer Navigator Program. The Program Coordinator will work closely with the Registered Peer Supervisor and Community Impact Manager to provide logistical and administrative support to each cohort of peer trainees.</div><div></div><div>
This is a full-time, multi-year position supported by the Baltimore City Opioid Restitution Fund.</div><div></div><div>
Department: Mobile Services</div><div>
Location: 400 Cathedral Street Baltimore, MD 21201</div><div>
Salary: $78,000 annually</div><div>
Job Type: On-site Full-Time, <div>Benefits Included</div></div><div></div><div>
Summary of Duties:</div><ul><li><div>
Work with library staff and managers to place and schedule the Peer Navigator Workforce (peer trainees) according to the needs of library branches</div></li><li><div>
Assist with the onboarding of new peer trainees</div></li><li><div>
Support the daily activities of peer trainees across library locations</div></li><li><div>
Serve as liaison between Peer Navigator Workforce and library staff</div></li><li><div>
Communicate with program partners as needed: Maryland Peer Advisory Council and Healing City Baltimore</div></li><li><div>
Travel to branch libraries when appropriate for site visits, meetings, training and support</div></li><li><div>
Assist with the procurement, organization, and distribution of program supplies</div></li><li><div>
Assist peer trainees with questions related to scheduling, documentation, time keeping, supplies, and more, and communicate any changes to library staff</div></li><li><div>
Coordinate events including orientation, Fellow Day, Graduation, Narcan trainings, and more</div></li><li><div>
Maintain program web page and marketing materials</div></li><li><div>
Support data collection, organization, and reporting as it applies to the Opioid Restitution Fund grant</div></li><li><div>
Monitor grant compliance to ensure all activities align with funding requirements and organizational obligations for the Baltimore City Mayor&rsquo;s Office of Overdose Response (BCMOOR)</div></li><li><div>
Prepare monthly and quarterly grant reports</div></li><li><div>
Work closely with Community Impact Manager to monitor program budget</div></li></ul><div></div><div><br>
Minimum Qualifications:</div><ul><li><div>
Bachelor's degree in Human Services, Social Work, or Education.</div></li><li><div>
Two years of demonstrated, successful, and increasingly responsible planning and programs experience.</div></li><li><div>
Experience with non-profits, community outreach, or public libraries.</div></li><li><div>
Experience with MS Office and/or Google Suite.</div></li></ul><div></div><div>
Preferred Qualifications:</div><ul><li><div>
Experience or familiarity with peer recovery and a desire to continue learning about peer recovery work.</div></li><li><div>
Experience with grant reporting and monitoring, or similar report-driven work.</div></li><li><div>
Experience working with diverse communities.</div></li><li><div>
Experience in establishing collaborative relationships with library colleagues as well as a variety of municipal and non-profit agencies and organizations, especially those serving the needs of diverse individuals in an urban setting.</div></li></ul><div></div><div>
Knowledge, Skills and Abilities:</div><ul><li><div>
High personal standards of quality, accuracy and productivity, including a strong attention to detail.</div></li><li><div>
Ability to function both independently and as part of a larger team</div></li><li><div>
Excellent interpersonal and communication skills, including the ability to express oneself through verbal and written correspondence</div></li><li><div>
Ability to create and present information in group and individual settings</div></li><li><div>
Ability to remain poised and flexible in a demanding or fast-paced work environment</div></li><li><div>
Ability to resolve problems and conflict with diplomacy and discretion</div></li></ul><div></div><div>
Position of Trust: Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.</div><div></div><div>
Financial Disclosure: This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.</div><div></div><div>
Please Attach Your Resume To Be Considered.</div><div></div><div>
THE ENOCH PRATT FREE LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER</div></div>

Peer Program Coordinator

<div><div>The Enoch Pratt Free Library has an opening for a passionate facility professional to serve as our new Sr. Director of Facilities Management. The Sr Director will charter a vision for the future of our physical environment using creative problem-solving strategies. The Sr. Director will lead a diverse team in specialized areas that include building operations and maintenance, program management for renovation projects, and facility management services.</div><div></div><div>
This position reports to the COO, and will require evening and weekend hours, including emergency response or departmental coordination during special circumstances.</div><div></div><div>
Department: Facilities</div><div>
Location: 400 Cathedral Street Baltimore, MD 21201</div><div>
Salary: $93,622 to $121,674 annually</div><div>
Job Type: On-site Full-Time, <div>Benefits Included</div></div><div></div><div>
Summary of Duties:</div><ul><li><div>
Develops, recommends, and oversees the enhancements, construction, repair, cleanliness, and maintenance of all library facilities. Supervises and monitors the work activities of facility maintenance personnel.</div></li><li><div>
Develops and implements long-range building maintenance, improvements, and modernization initiatives.</div></li><li><div>
Advises COO on maintenance, construction, and custodial programs.</div></li><li><div>
Assess staffing needs and identify shortfalls; interview, recruit, and hire new staff.</div></li><li><div>
Ensure proper instruction and training of personnel in methods and procedures, proper use of equipment, general preventative maintenance, system maintenance and repair, and proper safety protocols.</div></li><li><div>
Promotes adhering to the proper chain of command, support and enforce all library policies, OSHA regulations, governing health and safety regulations and guidelines.</div></li><li><div>
Maintains liaison with library personnel, community groups, and government officials to resolve library maintenance and operational challenges.</div></li><li><div>
Directs and oversees the ordering and requisitioning of all building maintenance supplies, equipment, and materials. Establishes facilities maintenance, repair, and renovation schedules.</div></li><li><div>
Develops and maintains daily, weekly, monthly, and annual equipment maintenance inspection logs.</div></li><li><div>
Confers with architects, engineers, contractors, Library Directors, and other staff regarding needed capital projects and maintenance projects through conversation, progress reports, work evaluations, site meetings, site walk-throughs, and detailed project reports.</div></li><li><div>
Performs carpentry, plumbing, painting, electrical, and repair work of average difficulty and recognizes when a higher level of expertise is needed.</div></li><li><div>
Prepares annual report on the facilities, planning, and management operations and programs.</div></li><li><div>
Develops and maintains daily, weekly, monthly, and annual equipment maintenance inspection logs.</div></li><li><div>
Attends management and staff meetings.</div></li></ul><div></div><div>
Minimum Qualifications:</div><ul><li><div>
Bachelors degree in business management, project management, or a related field. In lieu of a degree, an additional five (5) years of experience is required.</div></li><li><div>
Eight (8) years of program/project management and/or supervisory experience related to facilities management, building operations, facilities maintenance, and/or construction oversight.</div></li><li><div>
Ten (10) years of experience in directing and coordinating the activities and operations of a large-scale building operations and maintenance program.</div></li></ul><div></div><div>
Preferred Qualifications:</div><ul><li><div>
Supervisory experience.</div></li><li><div>
Project management experience.</div></li><li><div>
Experience in construction management.</div></li><li><div>
Experience developing and/or updating departmental standard operating procedures.</div></li><li><div>
Experience in operational management role for a public library.</div></li></ul><div></div><div>
Required Knowledge, Skills and Abilities:</div><ul><li><div>
Knowledge of building construction, operation, maintenance and repair strategies.</div></li><li><div>
Knowledge of the principles and practices of capital planning.</div></li><li><div>
Knowledge of sanitary and custodial practices and procedures.</div></li><li><div>
Ability to direct and coordinate a large-scale building maintenance, repair, and construction program.</div></li><li><div>
Ability to plan and schedule long-range, phased capital improvement initiatives.</div></li><li><div>
Ability to establish and maintain effective working relationships with city, state, and federal officials and agencies on matters affecting library facilities.</div></li><li><div>
Ability to communicate effectively, both orally and in writing. Administrative ability.</div></li><li><div>
Ability to work evening and weekend hours as needed is essential to appropriately addressing emergencies and special circumstances.</div></li><li><div>
Comfortable in a high pace, dynamic, pressure driven environment.</div></li></ul><div></div><div>
Note: This position will require evening and weekend hours as needed address emergencies and special circumstances.</div><div></div><div>
Position of Trust: Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.</div><div></div><div>
Financial Disclosure: This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.</div><div></div><div>
Drug &amp; Alcohol Testing: Those under final consideration for appointment will be required to submit to drug and alcohol testing.</div><div></div><div>
Please Attach Your Resume To Be Considered.</div><div></div><div>
THE ENOCH PRATT FREE LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER</div></div>

Sr. Director of Facilities Management

Morgan State University

<div><div><div>Posting Summary
</div><p></p><div><div><div><div><b>Job Title</b></div> <div>Library Technician II</div>
</div><br>
<div><div><b>Division</b></div> <div>Divison of Academic Affairs</div>
</div><br>
<div><div><b>Department</b></div> <div>Earl S. Richardson Library</div>
</div><br>
<div><div><b>Work Status</b></div> <div>Full Time</div>
</div><br>
<div><div><b>Position Category</b></div> <div>Staff</div>
</div><br>
<div><div><b>FLSA</b></div> <div>Non-Exempt</div>
</div><br>
<div><div><b>Pay Range</b></div> <div>08</div>
</div><br>
<div><div><b>Salary Range</b></div> <div>$39,420 - $52,769 / year</div>
</div><br>
<div><div><b>Fund Source</b></div> <div>State Support</div>
</div><br>
<div><div><b>Job Summary</b></div>
<div>Under the supervision of the Acquisitions &amp; Serials Librarian, the Library Technician II provides technical support by performing a variety of technical procedures in the integrated library system, including updating holdings information and checking e-resources access issues. Receives and processes physical serials, including maintaining serials and current periodical shelves. The Library Technician II assists in conducting activities and services to ensure goals are accomplished for Ear S. Richardson Library.</div>
</div><br>
<div><div><b>Job Duties</b></div>
<div><div><b>Duties &amp; Responsibilities:</b></div><ul>
<li>Assists with the management of electronic resources, including access, support, and evaluation.</li>
<li>Assists with tracking coverage of electronic resources through online tools, including the library catalog, library system, EBSCONET and database platforms.</li>
<li>Assists in maintaining access to databases and e-journals.</li>
<li>Monitors journal format changes to update catalog records</li>
<li>Assists with troubleshooting and problem-solving of e-resource product access issues</li>
<li>Assists with data-gathering and analysis for resource renewals and new subscriptions.</li>
<li>Assists the supervisor on projects (electronic packages, spreadsheets, etc.).</li>
<li>Updates journal holdings in the library system.</li>
<li>Makes claims through the library system.</li>
</ul></div>
</div><br>
<div><div><b>Requested Minimum Qualifications</b></div>
<div><b>EDUCATION</b><b>:</b><br>
High School Diploma or GED<br>
<br>
<b>EXPERIENCE</b><b>:</b><br>
Three (3) years of experience directly related to the primary duties of the position.</div>
</div><br>
<div><div><b>Other Preferences for Consideration</b></div>
</div><br>
<div></div><div><div><b>Knowledge, Skills &amp; Abilities</b></div>
<div>Knowledge of an integrated library system preferred. Strong teamwork experiences. Proficiency with computers &amp; relevant software. Effective written, verbal, and active listening skills. Ability to sort and organize library documents and records. Completing multiple tasks simultaneously.</div>
</div><br>
</div></div></div><div><div>Posting Detail Information
</div><p></p><div><div><div><div><b>Posting Number</b></div> <div>ST01556</div>
</div><br>
<div><div><b>Number of Vacancies</b></div> <div>1</div>
</div><br>
<div><div><b>Job Open Date</b></div> <div>02/19/2026</div>
</div><br>
<div><div><b>Application Review Date</b></div>
</div><br>
<div></div><div><div><b>Job Close Date</b></div> <div>03/12/2026</div>
</div><br>
<div><div><b>Special Instructions to Applicant</b></div>
<div>Please enter two references in the References page of the application.</div></div></div></div></div></div>

Library Technician II

<div><div>The Enoch Pratt Free Library has an opening for a full-time Certified Peer Recovery Specialist to support our Peer Navigator program. Peer Recovery Specialists are individuals with personal experience in overcoming substance abuse, as well as mental and behavioral health challenges. They create a safe, supportive, and confidential environment where they can serve as role models for recovery from drug abuse, connect patrons to community resources, and promote overall wellness.</div><div></div><div>
This is a full-time, multi-year position supported by the Baltimore City Opioid Restitution Fund.</div><div></div><div>
Department: Mobile Services</div><div>
Location: 400 Cathedral Street Baltimore, MD 21201</div><div>
Salary: $58,000 annually</div><div>
Job Type: On-site Full-Time, <div>Benefits Included</div></div><div></div><div>
Summary of Duties:</div><div>
The summary of duties listed below is not exhaustive and is dependent upon the needs of the hiring department.</div><ul><li><div>
Serve as a recovery advocate by providing person-centered resources and support</div></li><li><div>
Assist individuals to make informed choices that promote recovery and support wellness</div></li><li><div>
Assist individuals with finding appropriate community-based services and support</div></li><li><div>
Develop and maintain relationships with community organizations and partners to strengthen referral and recovery networks</div></li><li><div>
Use evidence-based techniques to support individual client recovery goals</div></li><li><div>
Support harm reduction initiatives, including providing or coordinating Narcan training</div></li></ul><ul><li><div>
Communicate effectively with internal staff, stakeholders, and community partners</div></li><li><div>
Utilize electronic systems for data entry, documentation, and communication</div></li><li><div>
Uphold ethical standards and maintain appropriate professional boundaries</div></li><li><div>
Collaborate effectively within a multidisciplinary team</div></li><li><div>
Participate in required meetings, training, and continuing education activities.</div></li></ul><div></div><div>
Minimum Qualifications:</div><ul><li><div>
High school diploma or GED equivalent</div></li><li><div>
Maryland Certified Peer Recovery Specialist certification.</div></li><li><div>
Two (2) years in continuous recovery.</div></li><li><div>
Lived experience with substance use recovery.</div></li><li><div>
Resident of Baltimore City.</div></li><li><div>
Experience with MS Office and Google Suite.</div></li><li><div>
Experience in a community outreach or a community-focused role.</div></li></ul><div></div><div>
Knowledge, Skills and Abilities:</div><ul><li><div>
Excellent oral and written communication skills.</div></li><li><div>
Demonstrated commitment to and modeling of recovery ethics and principles.</div></li><li><div>
Knowledge of Baltimore city community resources and recovery services.</div></li></ul><div></div><div>
Supplemental Information</div><div>
Certified Peer Recovery Specialists must maintain active certification status throughout employment. In cases where certification is revoked or suspended for any reason, employees may face reassignment, suspension, or termination, in accordance with agency policy and supervisory review.</div><div></div><div>
Position of Trust: Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.</div><div></div><div>
Financial Disclosure: This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.</div><div></div><div>
Please Attach Your Resume To Be Considered.</div><div></div><div>
THE ENOCH PRATT FREE LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER</div></div>

Certified Peer Recovery Specialist

<div><div>The Enoch Pratt Library has an opening for a Delivery Driver to join our logistics team. The Delivery Driver will be responsible for transporting goods from between library branches. Drives vehicles such as automobiles, vans, buses, panel or pick-up trucks. Tasks may vary based on department or route.</div><div></div><div>
This position will work Monday through Friday from 7am to 3pm and will require driving to library branches across Baltimore City.</div><div></div><div>
Department: Facilities</div><div>
Location: 400 Cathedral Street Baltimore, MD 21201</div><div>
Salary: $36,079 to $41,1010 per year</div><div>
Job Type: On-site Full-Time, <div>Benefits Included</div></div><div></div><div>
Summary of Duties:</div><ul><li><div>
Drivers will sort, handle, load, and/or unload freight at various branch locations</div></li><li><div>
Pickup and Delivery drivers typically work Monday-Friday</div></li><li><div>
Operate vehicle safely within Pratt policy.</div></li><li><div>
Conduct all pre and post-trip inspections of assigned equipment.</div></li><li><div>
Understand and carry out oral or written instructions, including those on manifests and other shipping documents to determine the nature and amount of freight loaded.</div></li><li><div>
Use safe handling and lifting procedures to load and unload freight with the assistance of hand trucks, pallet jacks and any other available equipment to move, load, arrange and rearrange freight.</div></li><li><div>
Perform work required in a timely and safe manner.</div></li><li><div>
Maintain adequate production in order to meet service schedules.</div></li><li><div>
Provide professional representation of the company when in contact with public safety, law enforcement officials and the general public.</div></li></ul><div></div><div>
Minimum Qualifications:</div><ul><li><div>
Graduation from high school or possession of a GED certificate.</div></li><li><div>
Possess valid a driver's license without any violations.</div></li><li><div>
1 year of experience in delivery driving.</div></li><li><div>
1 year of experience with customer service.</div></li><li><div>
Must complete the Baltimore City Defensive Driving course within 1 year of employment.</div></li><li><div>
Physical Requirements: Physical exertion such as standing; or recurring activities such as bending, crouching, reaching; pushing loaded book trucks; or recurring lifting of moderately heavy and bulky items such as boxes of books or journals.</div></li></ul><div></div><div>
Preferred Qualifications:</div><ul><li><div>
Commercial Driver&rsquo;s License (CDL).</div></li></ul><div></div><div>
Required Knowledge, Skills and Abilities:</div><ul><li><div>
Safely operate a commercial vehicle to deliver packages in a timely manner.</div></li><li><div>
Load and unload packages from the delivery vehicle.</div></li><li><div>
Follow delivery routes and schedules efficiently.</div></li><li><div>
Communicate effectively with customer and colleagues.</div></li><li><div>
Adhere to all traffic laws and safety regulations while driving.</div></li><li><div>
Perform heavy lifting and moving of packages as needed.</div></li><li><div>
Utilize communication skills to update delivery status and address any issues.</div></li><li><div>
Maintain cleanliness and organization of delivery vehicle.</div></li><li><div>
Demonstrate professionalism and reliability in all interactions with customer and team members.</div></li><li><div>
Excellent customer service skills and professional manner.</div></li><li><div>
Ability to pass pre-employment drug screening and background check.</div></li></ul><div></div><div>
Position of Trust: Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.</div><div></div><div>
Drug &amp; Alcohol Testing: Those under final consideration for appointment will be required to submit to drug and alcohol testing.</div><div></div><div>
Please Attach Your Resume To Be Considered.</div><div></div><div>
THE ENOCH PRATT FREE LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER</div></div>

Library Delivery Driver

<div><div>The Enoch Pratt Free Library has an opening for an experienced Employee Relations Manager to join our Human Resources team. This role is pivotal in supporting our institution, which comprises approximately 500 full-time and part-time employees. The Employee Relations Manager will direct employee relations in a unionized environment, and apply and adhere to employment laws, including oversight of the ADA reasonable accommodation process.</div><div></div><div>
The Employee Relations Manager will bring sound judgement, discretion, and will navigate complex and sensitive matters &ndash; from grievance processes and contract interpretation to investigations and accommodations &ndash; with both empathy and compliance discipline.</div><div></div><div>
This position requires working on-site in an office environment, on a standard office schedule Monday through Friday at the Enoch Pratt Library Central branch.</div><div></div><div>
Department: Human Resources</div><div>
Location: 400 Cathedral Street Baltimore, MD 21201</div><div>
Salary: $70,338 to $91,573</div><div>
Job Type: On-site Full-Time, <div>Benefits Included</div></div><div></div><div>
Summary of Duties:</div><ul><li><div>
Employee Relations:</div><ul><li><div>
Lead and manage employee relations matters, including performance concerns, policy violations, workplace conflicts, and complex employee issues.</div></li><li><div>
Conduct prompt, thorough, and impartial EEO and non-EEO workplace investigations; document findings and recommend appropriate corrective action.</div></li><li><div>
Oversee the ADA reasonable accommodation process, including the interactive process, documentation, and compliance monitoring.</div></li><li><div>
Facilitate conflict resolution and mediation sessions.</div></li><li><div>
Interpret and apply collective bargaining agreements, advise leaders on contract compliance, and support grievance resolution in a unionized setting.</div></li><li><div>
Provide guidance on employee relations matters involving protected leave, including FMLA and ADA, ensuring compliance and risk mitigation.</div></li><li><div>
Advise managers on performance management, progressive discipline, and risk mitigation strategies.</div></li><li><div>
Ensure consistent application of HR policies and employment laws across the Pratt Library.</div></li><li><div>
Identify trends in employee relations data and recommend proactive strategies to mitigate risk and improve workplace climate.</div></li><li><div>
Manage religious and lactation accommodation requests.</div></li><li><div>
Handle substance abuse issues in accordance with company policy and relevant laws.</div></li><li><div>
Manage Employee Assistance Program (EAP) requests and tracking.</div></li></ul></li><li><div>
Process Improvement:</div><ul><li><div>
Suggest and implement new processes and procedures to enhance efficiency and employee satisfaction.</div></li></ul></li><li><div>
Facilitation and Mediation:</div><ul><li><div>
Conduct difficult conversations with professionalism and sensitivity.</div></li><li><div>
Facilitate mediation sessions.</div></li></ul></li></ul><div></div><div>
Minimum Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</div></li><li><div>
Experience managing employee relations in a unionized workplace, including interpreting collective bargaining agreements.</div></li><li><div>
Experience with FMLA, EEO, and ADA compliance.</div></li><li><div>
Five (5) years of experience in employee relations.</div></li></ul><div></div><div>
Preferred Qualifications:</div><ul><li><div>
Master&rsquo;s degree in Human Resources preferred.</div></li><li><div>
Human Resources certification such as a PHR or SHRM-CP.</div></li><li><div>
Experience working with Baltimore City government or Maryland State government agencies.</div></li><li><div>
Experience facilitating difficult conversations.</div></li><li><div>
Mediation certification or experience in mediation is preferred.</div></li><li><div>
Experience with HRIS systems, especially Workday.</div></li></ul><div></div><div>
Required Knowledge, Skills and Abilities:</div><ul><li><div>
Thorough knowledge of employment laws and regulations, including ADA, FMLA, Title VII, and related federal, state, and local requirements.</div></li><li><div>
Strong understanding of employee relations principles, workplace investigations, and progressive discipline.</div></li><li><div>
Knowledge of collective bargaining agreements and labor relations practices in a unionized environment.</div></li><li><div>
Understanding of the interactive process for ADA reasonable accommodations.</div></li><li><div>
Knowledge of documentation standards and risk mitigation practices.</div></li><li><div>
Strong interpersonal and communication skills.</div></li><li><div>
Ability to manage multiple tasks and priorities effectively.</div></li><li><div>
Tech-savvy with experience in HRIS and other relevant software.</div></li><li><div>
Strong problem-solving and conflict resolution abilities.</div></li><li><div>
Ability to identify opportunities for process improvements and drive effective solutions.</div></li></ul><div></div><div><i>
(We reserve the right to withdraw this posting at any time due to overwhelming response.)</i></div><div></div><div>
Position of Trust: Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.</div><div></div><div>
Please Attach Your Resume To Be Considered.</div><div></div><div>
THE ENOCH PRATT FREE LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER</div></div>

HR Employee Relations Manager

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