benefits administrator

case administrator (legal services/administrative support) Jobs in Boston

case administrator (legal services/administrative support)

financial consultant

loan administrator

Mass Development

<div>Who We Are: MassDevelopment, the state&rsquo;s development finance agency and land bank, delivers financing solutions, real estate expertise, and other assistance to strengthen and grow the Massachusetts economy. We partner with businesses, nonprofits, developers, banks, and municipalities, providing resources to help create jobs, build housing, and foster vibrant communities across the state. We foster a work environment that values diverse perspectives, encourages innovation, and celebrates our shared commitment to building a stronger Massachusetts. 
Within the Finance Division, the Portfolio Department partners closely with the Lending, Community Investments, and Real Estate divisions to support a wide range of programs. As a Loan Administrator, you&rsquo;ll support the day-to-day administration of loans, guarantees, and grants across multiple MassDevelopment programs. In this role, you&rsquo;ll help keep MassDevelopment&rsquo;s loan portfolio running smoothly by supporting transactional processing, documentation, and reporting, while serving as a key operational partner to both internal teams and external clients throughout the lifecycle of each transaction. 
What You&rsquo;ll Do
<ul>
<li>Process and manage multiple loan, guarantee, and grant transactions, including payments and advances</li>
<li>Partner with accounting to ensure accurate billing and financial processing</li>
<li>Serve as a primary point of contact for internal partners and external clients, providing timely, professional support</li>
<li>Ensure accuracy and completeness of data and documentation within loan servicing systems</li>
<li>Maintain organized, compliant file retention systems</li>
<li>Assist with monthly and quarterly portfolio reporting</li>
<li>Monitor UCC filings, real estate taxes, and insurance requirements</li>
<li>Support the preparation and processing of legal documents, including mortgage discharges for paid-off loans</li>
<li>Contribute to a collaborative, client-focused team environment</li></ul> 


What We're Looking For
<ul>
<li>1&ndash;3 years of relevant professional experience or an associate degree</li>
<li>Strong organizational skills and the ability to manage multiple projects and deadlines</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong interpersonal skills with a customer-centric approach</li>
<li>Ability to work independently and collaboratively as part of a team</li>
<li>Familiarity with commercial loan documentation and loan servicing systems</li>
<li>2&ndash;3 years of experience in a loan operations environment (preferred, not required)</li>
<li>Experience with loan servicing systems such as Enable (preferred, not required)</li>
<li>Understanding of and commitment to diversity, equity, inclusion, access, belonging, and anti-oppression in the workplace</li></ul> 


Benefits We Offer: 
<ul>
<li>Comprehensive Health Coverage: Including medical, dental, and vision insurance to keep you and your family healthy.</li>
<li>Retirement Plans: Robust 401(a) and 457(b) plans with an agency match to help you plan for your future.</li>
<li>Paid Time Off: Generous vacation, sickness, personal leave, and holidays allowing you to refresh and maintain a healthy work-life balance.</li>
<li>Hybrid Work Environment: Helps you minimize the burden of a daily commute, for that ideal balance of work and personal life.</li>
<li>Professional Development: Opportunities for continuous learning to help advance your career. Never stop learning with our tuition reimbursement and Student Loan Reimbursement programs.</li>
<li>Wellness Programs: Access to wellness resources and programs to support your overall well-being.</li></ul></div>

Loan Administrator

American Arbitration Association

<div>Description 
 
Case Administrator (Legal Services/Administrative Support) - 2025-202 
The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. This position is ideal for professionals with a background in customer service or legal support who are interested in alternative dispute resolution and are adept at using technology to manage case data. 
 
Work Environment 
This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location. 
 
Compensation<ul><li> 
Charlotte, Miami, San Antonio: $49,000 - $52,000</li><li> 
Atlanta, Buffalo, Dallas, Fresno: $52,000 - $55,000</li><li> 
Houston, Johnston, Minneapolis: $53,000 - $56,000</li><li> 
Chicago, Philadelphia, Voorhees: $55,000 - $59,000</li><li> 
Boston, Los Angeles: $58,000 - $61,000</li><li> 
New York City, San Francisco: $62,000 - $65,000</li></ul> 
This position is also eligible for quarterly performance-based incentives. 
Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off. 
 
Qualifications<ul><li> 
Associate's degree in business or related field, or equivalent combination of education and experience</li><li> 
Minimum three years of experience in customer service, case administration, or legal environments</li><li> 
Strong written and verbal communication skills; able to interact effectively with diverse stakeholders</li><li> 
Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)</li><li> 
Comfort with web-based systems and adaptability to new technologies, including AI-related tools</li><li> 
Exceptional attention to detail and time management skills</li><li> 
Ability to manage sensitive information with professionalism and discretion</li></ul> 

About Us 
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops. 
 
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.</div>

Case Administrator (Legal Services/Administrative Support)

Vertex Pharmaceuticals

<div>Job Description
General Summary:
The Marketing Operations Manager (Kidney) supports/facilitates the Communications Review Committee (CRC) review and approval, production, and distribution of branded and non-branded communications for assigned region and other headquarters-based functions. This role manages Marketing Operations tasks during internal review of commercial content and drives and maintains consistency in planning and coordination between Marketing/Brand teams and other internal stakeholders, agency partners, and the CRC (Medical, Legal, Regulatory) team.
Key Duties &amp; Responsibilities
<ul><li>Acts as a key resource for the team on key processes, problem solving, and industry knowledge
</li><li>Leads &amp; Facilitates Promotional Review (CRC) planning &amp; Coordination for Heme Therapy area &amp; Emerging Pipeline as necessary
</li><li>Routinely partners with Stakeholders for Promotional Material Planning and Execution
</li><li>Trains and on-boards new team members, submitters, and agencies on CRC process, and platform
</li><li>Collaborates and communicates with Commercial Stakeholders &amp;agency partners to drive consistency and process efficiency via:
<ul><li>Facilitating Upcoming Content Development Initiatives and Review Plans
</li><li>Update and upgrade of standard Procedures, platform training and reference material
</li><li>Execute quarterly agency/vendor trainings
</li></ul></li><li>In collaboration with DTE support acts as administrator of the electronic review platform. Ensures that all documentation and associated components of final approved projects are archived appropriately.
</li></ul>Required Education Level
<ul><li>Bachelor's degree in business, communications, marketing communications, or related discipline
</li></ul>Required Experience
<ul><li>3-4 years of experience Biopharma industry in Marketing Communications &amp; Services, Medical Communications, Corporate Communications, or Publishing &amp; Graphic Arts, or the equivalent combination of education and experience
</li></ul>Required Knowledge/Skills
<ul><li>Understanding of FDA/PAAB regulatory promotional guidelines
</li><li>Basic understanding of BioPhama Industry concepts and terminology
</li><li>Demonstrated success operating in a cross-functional project environment
</li><li>Excellent written communication skills, presentation delivery, as well as strong interpersonal skills to explain difficult or sensitive information
</li><li>Attention to detail and committed follow-through in communications to stakeholders
</li><li>Practical knowledge of all Marketing Operations activities including, Promotional Review, Print Production, Fulfillment &amp; Agency/Vendor Management
</li></ul>Other Requirements
<ul><li>Experience working in electronic review system (Veeva Vault Promomats)
</li></ul>Pay Range:
$120,000 - $180,000
Disclosure Statement:
<div><div><div><div>The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.
At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.
</div></div></div></div>Flex Designation:
Hybrid-Eligible Or On-Site Eligible
Flex Eligibility Status:
In this Hybrid-Eligible role, you can choose to be designated as:
 
1. Hybrid : work remotely up to two days per week; or select
 
2. On-Site : work five days per week on-site with ad hoc flexibility.
Note: The Flex status for this position is subject to Vertex&rsquo;s Policy on Flex @ Vertex Program and may be changed at any time.
#LI-Hybrid 
 
Company Information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com</div>

Marketing Operations Manager (Kidney)

MassHousing

<div><div><h1 class="jobSectionHeader">Careers at MassHousing</h1>
</div>
<div>At MassHousing, we believe a home is more than a roof and four walls. A home is safety and security, opportunity and peace of mind. Our team of talented professionals works to ensure that all Massachusetts residents have a safe, healthy and affordable place to call home. If you share our commitment, we hope you will consider joining us.
</div><div><h2 class="jobSectionHeader">Equal Opportunity Employer M/F/V/D</h2>

MassHousing is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, colleagues and partners without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. MassHousing believes that diversity and inclusion among our colleagues and partners is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.</div></div>
 <div>Apply Now!

Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on January 23, 2026

Website: www.masshousing.com
<h4 class="jobSectionHeader">
The Organization</h4>

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:
<ul>
<li>Tuition reimbursement up to $10,000 per calendar year</li>
<li>A 35-hour work week and a hybrid work schedule</li>
<li>Back up Child/Elder Care</li>
<li>Retirement Savings including a pension and a deferred compensation plan (with a match)</li>
<li>Comprehensive health, dental and vision plans</li>
<li>12 paid Holidays per year and generous sick, vacation, and personal time</li>
<li>Short-Term Disability
</li><li>Central Boston office location, convenient to public transportation and amenities on site</li>
</ul>
If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by visiting www.masshousing.com/workwithus
<h4 class="jobSectionHeader">
Position Summary</h4>

The Benefits Administrator plays a critical role in administering and managing MassHousing&rsquo;s employee benefit programs. This position serves as a primary resource for employees regarding benefit offerings, processes enrollments and changes, supports leave and claims administration, and maintains relationships with benefit vendors and service providers. The Benefits Administrator ensures benefit-related processes are administered accurately and in compliance with Agency policies and applicable regulations. The Benefits Administrator reports to the Human Resources Operations Manager.

All positions at MassHousing require a customer service mindset in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.

MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. To support effective onboarding, new employees may be required to work in the office more frequently during their first 90 days.
<h4 class="jobSectionHeader">
Essential Functions</h4>

Benefit Administration
<ul>
<li>Serves as the primary point of contact for employee benefit inquiries and concerns</li>
<li>Accurately processes employee benefit enrollments, changes, terminations, and qualifying life events</li>
<li>Advises employees and provides training on benefits eligibility, plan provisions, regulatory requirements, and coverage options</li>
<li>Plans, organizes, and facilitates the annual open enrollment process and benefits fair</li>
<li>Prepares and distributes benefit-related communications, including open enrollment materials and summary plan descriptions</li>
<li>Builds and maintains effective working relationships with benefit vendors, brokers, and service providers</li>
</ul>
Leave Management
<ul>
<li>Administers employee leave programs, including FMLA, MA PFML, Disability, and Workers' Compensation claims</li>
<li>Ensures compliance with applicable federal and state leave laws and regulations</li>
<li>Maintains accurate documentation, tracking, and coordination with vendors and internal stakeholders</li>
</ul>
Compliance and Reporting
<ul>
<li>Ensures compliance with federal and state regulations governing employee benefits programs, including ERISA, ACA, and HIPAA</li>
<li>Conducts audits and reconciles benefit invoices to ensure accuracy, compliance, and cost effectiveness</li>
<li>Prepares and files required reports and participates in benchmarking studies to evaluate benefit programs against industry standards</li>
</ul>
Payroll
<ul>
<li>Coordinates with the Payroll Administrator to ensure benefit adjustments and recurring deductions are accurately applied and reflected in employee pay records</li>
<li>Provides backup support for the Payroll Administrator, including assistance with the biweekly payroll process</li>
<li>Provides backup support to the HR Operations Manager with processing biweekly timecards</li>
</ul>
Security
<ul>
<li>Comply with MassHousing' s Information Security Program and all other Agency information security policies and procedures</li>
<li>Take responsibility for any Agency assets assigned to you</li>
<li>Promptly report any security events, incidents, or weaknesses to MassHousing' s Information Security Team</li>
</ul><h4 class="jobSectionHeader">Minimum Qualifications</h4>
<ul><li>Bachelor's degree in human resources, business administration, or a related field or equivalent years of experience</li>
<li>2+ years of professional experience in benefits administration</li>
<li>Working Knowledge of employee benefit programs, including deferred compensation 457(b), health insurance, flexible spending, dental, vision, disability, and voluntary benefits</li>
<li>Knowledge of applicable benefit-related laws and regulations, including ACA, COBRA, FMLA, ADA, Section 125, OBRA, Social Security, ERISA, HIPAA, and Workers' Compensation</li>
<li>Proficiency with Microsoft Office applications</li>
<li>Eligibility to work in, and travel freely to and from, the United States without sponsorship</li>
</ul><h4 class="jobSectionHeader">Preferred Qualifications</h4>
<ul><li>PHR, SHRM-CP, or CEBS Certification</li>
<li>Proficiency with HR Information Systems</li>
<li>Familiarity with payroll processing and coordination</li>
</ul><h4 class="jobSectionHeader">Essential Characteristics</h4>
<ul><li>Exceptional oral and written communication skills with the ability to communicate effectively at all levels of the Agency and with external vendors</li>
<li>Excellent organizational skills and strong attention to detail</li>
<li>Energetic team player with exceptional interpersonal skills, a dedicated focus on high-level customer service, and the initiative to take ownership of tasks and outcomes</li>
<li>Comfortable multitasking, adjusting quickly to shifting priorities, and managing time efficiently
</li><li>Demonstrated ability to handle sensitive and confidential employee information with discretion, sound judgement, and strict adherence to privacy and data security requirements</li>
<li>Ability to analyze and interpret information from a variety of sources</li>
</ul><h4 class="jobSectionHeader">Salary Range: $80,493.30 - $94,641.29</h4>

MassHousing is an Equal Opportunity Employer</div>
 <div><h4 class="jobSectionHeader">Why Work at MassHousing?
</h4><div>Competitive salaries

Work/Life Balance with flexible schedules and generous leave time

Comprehensive health, dental, life, and disability plans

Professional development &amp; tuition assistance

Employer-matched deferred compensation plan</div></div><div></div>

Benefits Administrator

Massachusetts Trial Court

<div>Title: Senior Legal Counsel-Legal Department

Pay Grade: Senior Management 1

Starting Pay: $109,034.12-160,799.86/Yr.

Departmental Mission Statement: The Trial Court Legal Department reports to the Chief Justice of the Trial Court and the Court Administrator. The Legal Department handles a wide range of legal matters that arise within the Executive Office of the Trial Court and the Office of Court Management (OCM). The Legal Department&rsquo;s attorneys work directly with the Office of the Attorney General in its legal representation of the Trial Court, its departments, officers, judges and employees in litigation brought in state and federal courts. The Legal Department also represents the Trial Court in employment matters, including before the Massachusetts Commission Against Discrimination (MCAD); and reviews investigations of discrimination complaints. The Legal Department advises the Chief Justice of the Trial Court, the Court Administrator, the Directors of the OCM Departments, the Office of the Commissioner of Probation, the Office of the Jury Commissioner, and the Deputy Court Administrators and attorneys for the seven Departmental Administrative Offices of the Trial Court on legal issues and problems. 
 
ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/admin/legal.html

Notes: This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual.

This posting will remain open until filled; however, the Legal Department will consider candidates on an ongoing basis. Therefore, candidates who applied during the initial 14-day posting period may benefit from early consideration. 
 
Starting pay will be based on a review of qualifications and experience. 
 
The primary location is: 
 
1 Center Plaza 
Boston, MA 02108

Position Summary: Working within the Legal Department of the Executive Office of the Trial Court, the Senior Legal Counsel represents the interests of the Trial Court and assists the General Counsel, the Deputy General Counsel, and the Managing Counsel in advising court officials on pressing legal matters. Senior Legal Counsel addresses an array of complex and unique legal issues and questions that arise from the administration of the Trial Court as a part of the Judicial Branch of Government. The Senior Legal Counsel also develops and implements court policies subject to the approval of the Chief Justice of the Trial Court and the Court Administrator. 
 
This Senior Legal Counsel position will be responsible for work in a range of areas, including the drafting, reviewing, amending, and administering of contracts; representing the Trial Court in Worker&rsquo;s Compensation actions before the Department of Industrial Accidents; and maintaining the Complaint Language Manual, which sets forth the elements of criminal and civil offenses. In addition, this position involves performing legal research; drafting legal memoranda, pleadings, briefs and other legal documents; actively supporting and working with the Attorney General's Office in defending litigation brought against the Trial Court or its officials, judges or employees; investigating tort presentments; and performing related legal and administrative duties. Further responsibilities include reviewing and responding to complaints, questions, and requests for information from the public, attorneys, court officials and government agencies. 
 
SUPERVISION RECEIVED: 
 
Work is performed under the direction and supervision of the General Counsel/Legal Department Director, Deputy General Counsel, and the Managing Counsel.

Duties: Researches and prepares legal memoranda on a broad scope of complex and unique issues relating to the Judicial Branch of Government at the direction of the General Counsel, Deputy General Counsel and the Managing Counsel. 
 
Works with the assigned Assistant Attorney General on litigation in which the Trial Court, one of its departments or divisions, or one or more of its judges or employees is named as a defendant. 
 
Provides advice on legal issues originating from the Office of Court Management Departments including Human Resources, Fiscal, Security, Facilities, the Court Education Department, the Judicial Information Services Department, and the Office of Workplace Rights and Compliance.
 
 
Drafts or reviews and approves contracts, interagency service agreements and memoranda of understanding entered into by the Trial Court&rsquo;s administrative offices, departments and divisions. Negotiates and drafts necessary amendments to contracts and coordinates the contract-funding process with the Fiscal Department. 
 
Advises Procurement Manager and other Trial Court personnel in developing the specifications, terms and conditions of Requests for Proposals and, when necessary, reviews RFPs developed by Trial Court departments for compliance with Trial Court contracting procedures and state bidding laws. 
 
Prepares and represents the Trial Court in Worker&rsquo;s Compensation proceedings before the Department of Industrial Accidents. 
 
Assists in maintaining the Complaint Manual, which includes drafting charging language and formulating offense codes. Updates changes to charging language based on changes in statutes, case law and regulations. 
 
Provides legal advice to Deputy Court Administrators and other Trial Court personnel concerning compliance with state bidding laws and the contracting process. 
 
Acts as legal staff to Trial Court committees. Prepares material for meetings, prepares reports and works directly with committee members. 
 
Drafts correspondence in response to complaints, subpoenas, questions, and requests for information from the public, attorneys, judges, court officials and governmental agencies. 
 
Performs related duties as required.

Minimum Requirements:

Graduation from an accredited law school; 
 
Membership in the Massachusetts Bar and six (6) years of relevant legal experience including at least two (2) years of litigation experience; 
 
Advanced skills and abilities in performing legal research and drafting legal memoranda and briefs; 
 
Advanced skills and abilities in the application of logical reasoning and rules of statutory construction to detailed statutory analysis; 
 
Knowledge of and experience in contract drafting and negotiation and amendment;
 
 
Knowledge of civil procedure and experience drafting affirmative discovery, discovery responses and dispositive motions; 
 
Knowledge of criminal law and practice; 
 
Knowledge of the Massachusetts judicial system, Massachusetts General Laws and the operation of state government; 
 
Knowledge of, and ability to use, personal computers and related software, including Microsoft Windows, Excel and PowerPoint; 
 
Strong interpersonal skills and the ability to work professionally and cooperatively with judges, court officials, attorneys and the public; 
 
Ability to analyze administrative problems and develop feasible solutions; 
 
Ability to communicate clearly and effectively orally and in writing; 
 
Ability to handle highly confidential material with discretion; 
 
Ability to work independently and to establish well-reasoned work priorities; and 
 
Ability to travel to court locations throughout the Commonwealth as needed.</div>

Senior Legal Counsel - Legal Department

<div>Description 
 
Manager of ADR Services (2025-201) 
 
Overview 
The American Arbitration Association (AAA) seeks a highly organized and experienced Manager of ADR Services to lead arbitration and mediation case administration and supervise a team of Case Administrators. In this role, you will manage a dynamic caseload, serve as the primary liaison with parties and neutrals, and ensure consistent application of AAA's rules and procedures. Responsibilities include training staff, leading conference calls and preliminary hearings, identifying and resolving case management issues, and ensuring adherence to confidentiality and data security standards. The ideal candidate will possess strong analytical, communication, and leadership skills along with a solid foundation in ADR processes. 
 
Work Environment 
This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location. 
 
Compensation<ul><li>
Charlotte, NC, Miami, FL; San Antonio, TX: $73,000 - $78,000</li><li>
Atlanta, GA; Buffalo, NY; Dallas, TX, Fresno, CA: $77,000 - $82,000</li><li>
Houston, TX; Johnston, RI; Minneapolis, MN: $79,000 - $83,000</li><li>
Chicago, IL; Philadelphia, PA; Voorhees, NJ: $82,000 - $87,000</li><li>
Boston, MA,; Los Angeles, CA: $86,000 - $91,000</li><li>
New York, NY, San Francisco, CA: $91,000 - $97,000</li></ul> 
 
This position is also eligible for an annual performance-based incentive targeting 10% of annual salary. 
Our competitive compensation package includes, medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off. 
 
Qualifications<ul><li>
Bachelor&rsquo;s degree in business, law, or a related field; or equivalent mix of education and experience</li><li>
4&ndash;6 years of comprehensive customer service and case management experience in a legal, judicial, or ADR setting</li><li>
1&ndash;2 years of supervisory or team lead experience</li><li>
Strong knowledge of arbitration and mediation procedures and rules</li><li>
Excellent communication and interpersonal skills</li><li>
Demonstrated ability to exercise sound judgment and resolve complex issues</li><li>
Proficiency in Microsoft Office and case management systems; adaptability to emerging technologies, including AI tools</li></ul> 
 
About Us 
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops. 
 
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.</div>

Manager of ADR Services

United States District Court

The U.S Probation &amp; Pretrial Services Office for the U.S. District Court for the District of Massachusetts is currently accepting applications for an experienced full-time Systems/Network Administrator to perform systems administration, implement security/critical patches, remediate vulnerabilities, deploy hardware and software and provide technical support to Probation office staff. The ideal candidate must have good technical knowledge and be able to communicate effectively.Representative Duties:At the CL-27 level:<ul><li>Setup up, configure, deploy, and document devices such as desktop computers, laptops, and cellular telephones.</li><li>Monitor, troubleshoot, and repair the network, servers, and workstations; implement improvements for performance and security.</li><li>Deploy and maintain installation of Microsoft Office 365.</li><li>Install, manage, and maintain printers, scanners, and other peripherals including firmware and driver updates.</li><li>Respond to help desk calls and e-mails and log problems in a help desk ticketing system. Assist with routine problems. Provide information and assistance to users on desktop applications.</li><li>Install, configure, and document software and manage software deployment, patching and upgrades using endpoint management tools.</li><li>Recommend, schedule, test, and validate deployment of patches, security updates, and other upgrades to servers, workstations, and network components. Monitor providers websites to ensure patches are tested and applied in a timely fashion.</li><li>Remediate security vulnerabilities on servers, desktop, laptop, and tablet computers in order to protect data, software, and hardware.</li><li>Monitor network infrastructure and components, including all servers and workstations, and implement improvements to performance and security. Design, modify, enhance, test, and implement standard configurations for deployment of workstations, servers, and network components and client software.</li><li>Provides technical expertise in the development and operational support of the court unit's systems and services. Designs, tests, configures, and deploys new or enhanced systems and applications. Performs troubleshooting during failures and conducts detailed investigations to determine root cause and corrective actions.</li><li>Analyzes user needs. Research alternatives and proposes solutions. Coordinates hardware and software system installation and monitors equipment functioning to ensure specifications are met.</li><li>Provide end user training.</li><li>Perform other related duties or special projects, as assigned.</li></ul>At the CL-28 level:<ul><li>Maintain and administer computer networks and related computing environments, including computer hardware, systems software, and all configurations.</li><li>Reviews, evaluates, and makes recommendations on the court unit&rsquo;s IT security program. Assists with the development and maintenance of security policies and procedures. Reviews system security logs in accordance with established policies. Assists with the identification, implementation, and documentation of security safeguards on information systems.</li><li>Establish mechanisms to promote security awareness and adoption of security best practices.</li><li>Plan for disaster recovery operations and testing, including network performance, security, produce useful system documentation, and perform system startup and shutdown procedures, and maintain control records. Monitor and perform data backups.</li><li>Participate in district-wide network projects including hardware upgrades, work with Administrative Office on wide area network equipment upgrades.</li><li>Perform other related duties or special projects, as assigned.</li></ul>Minimum Qualifications/Requirements:<ul><li>At least two to four years of demonstrated knowledge and experience in network administration is required.</li><li>Must be highly self-motivated, extremely detail-oriented and organized.</li><li>Must present a professional demeanor, positive personality and work well in a team environment.</li><li>Must possess excellent written and verbal communication skills.</li><li>Must be an innovative and creative problem solver who can effectively work with management on projects and daily challenges.</li><li>Must be able to manage multiple priorities and projects with limited supervision.</li><li>Commitment to public service.</li><li>Ability to identify new products and solutions to implement new technologies.</li><li>Experience with Active Directory, DNS, DHCP and DFS.</li><li>Experience with Windows servers.</li><li>Applicants must be able to travel to our satellite offices located in Lawrence, Taunton, Worcester, and Springfield Massachusetts.</li><li>Applicants must be U.S. citizens or meet the exceptions to the statutory restrictions on hiring non-citizens to work in the federal government in the continental United States.</li></ul>Preferred Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science or related field is preferred.</li><li>Master&rsquo;s degree of two years of graduate study may be substituted for required specialized experience if obtained in a field closely related to the subject matter of this position.</li><li>Experience with Apple products, iOS operation system and mobile devices</li><li>Familiarity with Microsoft Office, Windows and Adobe Acrobat preferred.</li><li>Experience with KACE desktop management system preferred</li></ul>FBI BACKGROUND INVESTIGATIONAs a condition of employment, the selected candidate must successfully complete a ten-year background investigation and every five years thereafter will be subject to an updated investigation similar to the initial one. The investigation includes an FBI fingerprint check, and retention in the position will depend upon a favorable suitability determination.BENEFITSA generous benefits package is available and includes the following:<ul><li>Eleven (11) paid federal holidays</li><li>Paid annual and sick leave</li><li>Retirement benefits under the Federal Employees Retirement System (FERS), which includes the Thrift Savings Plan, a 401k style retirement savings program with employer matching and automatic contributions</li><li>Health benefits under the Federal Employees Health Benefits Program (FEHB)</li><li>Life insurance benefits under the Federal Employees Group Life Insurance Program (FEGLI)</li><li>Flexible Benefits Program</li><li>Dental and Vision insurance options under the Federal Employees Vision and Dental Insurance Program (FEDVIP)</li><li>Transit Subsidy Program</li></ul>APPLICATION PROCESS: Consideration will only be given to those that apply through the court&rsquo;s online applicant tracking system. To view openings and to apply, visit our applicant tracking system at https://forms.mad.uscourts.gov/recruitment/ Applicants must submit the following: 1. A cover letter of interest indicating why you are interested in this position and what best qualifies you 2. A current resume, including a list of three (3) professional references and their current contact information; 3. A transcript if using educational substitution to qualify and, 4. A completed AO-78, Application for Judicial Branch Federal Employment (submitted via applicant system). Application packages will not be considered completed until ALL the items listed have been received by Human Resources. Information For Applicants:The District of Massachusetts U.S. Probation Office is an equal opportunity employer that is committed to a diversified workforce. Employees of the U.S. District Court are appointed in the excepted service, are considered &ldquo;at-will&rdquo; employees, and serve at the pleasure of the Court. All Court employees are required to adhere to a Code of Conduct, copies of which are available upon request. Applicants must be a United States Citizen or permanently eligible to work in the United States. The United States District Court is a part of the Judicial Branch of the United States government. Although comparable to the Executive Branch (civil service) in salary, leave accrual, health benefits, life insurance benefits, and retirement benefits, generally court employees are not subject to the many statutory and regulatory provisions that govern civil service employment. The Federal Financial Management Reform Act requires direct deposit of federal wages.The U. S. Probation &amp; Pretrial Services Office reserves the right to modify the conditions of this job announcement or to withdraw the job announcement or to fill the position earlier than the closing date, if a closing date is shown, any of which actions may occur without any prior written notice. This job announcement may involve filling more than one position described herein.Due to the expected high volume of applicants for this position, the U.S. Probation Office will only make contact with those qualified applicants who will be invited to interview. Applicants invited for a personal interview will be subject to a criminal record check with law enforcement agencies.NO FAXES OR EMAIL PLEASEJob Types: Full-time, PermanentPay: $67,652.00 - $131,826.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Systems/Network Administrator

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