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assistant manager workforce operations Jobs in Manama

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customer service & logistics intern

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manager supply chain

logistic and warehouse section manager

Alabraaj Restaurants Group

Job Title: Waitress &amp; CashierDepartment: OperationsReporting To: Branch ManagerLocation: Manama, BahrainApplicants must reside in Bahrain, possess relevant experience and skills, and answer all pre-screening questions to be considered for this role.Key responsibilities include, but are not limited to, greeting and welcoming guests, following service standards as trained, taking guest orders, serving food on time, neatly setting tables, maintaining cleanliness of respective section, resolving and/or reporting customer complaints, operating POS and processing guest bills and transactions.Maintaining excellent grooming and personal hygiene is imperative, along with an attentive, polite, and helpful attitude towards all customers and colleagues.Al Abraaj Restaurants GroupAl Abraaj Restaurants Group is a Bahrain based Public Shareholding Company, widely recognised for its pioneering excellence in the F&amp;B sector since 1987. With 39 years of hospitality experience, 17 brands, 30+ outlets, and over 1,000 employees, the group offers an exciting array of unique dining concepts, catering to diverse culinary tastes.These brands include Al Abraaj, Mashawi Al Abraaj, Mazmiz, Bindaira, Nu Asia, Lumee, YaSalam!, Otto, San Carlo Cicchetti, La Rotisserie, SAL, Chica, Chapra, Sangam, La Ro Bistro, Camel Club, and Orso, along with Al Abraaj Catering, Bakery, and CPU.Application Question(s):<ul><li>Are you located in Bahrain?</li><li>What is your visa status?</li><li>What is your current salary?</li><li>Do you require a notice period?</li></ul>Work Location: In person

Waitress & Cashier (Restaurant)

Mondelēz International

<div>
 
 Job Description
 
 
 
 
 Are You Ready to Make It Happen at Mondel&emacr;z International?
 
 
 
 
 Join our Mission to Lead the Future of Snacking. Make It Matter.
 
 
 
 As an organization we are committed to developing the next generation of Makers and Bakers. Joining us at an early career stage in our fast paced and ever changing environment will enable you to do more, learn more and grow more. You will be encouraged to step outside your comfort zone&ndash; you may even surprise yourself! We will ensure you are given the support you need to be at your best and enable you to be yourself and bring passion and personality. Here you can lean in and speak up and bring your own flavor.
 
 
 Customer Service &amp; Logistics Intern
 
 
 
 Duration:
 
 2 Months
 
 
 We are seeking an enthusiastic and detail-oriented Customer Service &amp; Logistics Intern to join our team for a 2-month period. This fast-paced internship offers a unique opportunity to gain practical experience at the intersection of customer satisfaction and operational efficiency. You will support both our customer service and logistics teams, helping to ensure smooth order fulfillment and positive customer experiences. The ideal candidate will be a quick learner, possess excellent communication skills, and be eager to contribute to a dynamic environment.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Customer Service Support:
 </li>
 <ul>
 <li>
 Respond to customer inquiries via email and phone regarding order status, delivery schedules, and product availability.
 </li>
 <li>
 Assist in resolving basic customer issues and escalating complex problems to senior team members.
 </li>
 <li>
 Maintain accurate customer records and interactions within our systems.
 </li>
 <li>
 Provide timely updates to customers on their orders and shipments.
 </li>
 </ul>
 <li>
 Logistics Support:
 </li>
 <ul>
 <li>
 Assist with tracking shipments and coordinating delivery updates with carriers and internal teams.
 </li>
 <li>
 Help verify and process logistics documentation (e.g., shipping labels, proof of delivery).
 </li>
 <li>
 Support basic data entry for logistics activities and inventory movements.
 </li>
 <li>
 Communicate with warehouse personnel or third-party logistics providers to ensure smooth operations.
 </li>
 </ul>
 <li>
 General Support:
 </li>
 <ul>
 <li>
 Assist with data collection and basic reporting for both customer service metrics and logistics performance.
 </li>
 <li>
 Contribute to ad-hoc projects aimed at improving customer satisfaction or logistics processes.
 
 </li>
 </ul>
 </ul>
 
 More About This Role
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Experience: No prior experience required, but an interest in customer service, logistics, or operations is a strong plus.
 </li>
 <li>
 Work Ethic: Proactive, organized, and capable of managing multiple tasks in a fast-paced setting.
 </li>
 <li>
 Communication: Excellent verbal and written communication skills with a customer-focused approach.
 </li>
 <li>
 Problem-Solving: Eagerness to identify issues and contribute to solutions.
 </li>
 <li>
 Teamwork: Ability to work collaboratively and effectively within a team.
 </li>
 <li>
 Adaptability: Quick learner, able to grasp new concepts and systems rapidly.
 </li>
 <li>
 Attention to Detail: Meticulous approach to data entry and record-keeping.
 
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Currently enrolled in a Bachelor's or Associate's degree program in Business Administration, Supply Chain Management, Logistics, Marketing, Communications, or a related field.
 </li>
 <li>
 Must be able to commit to the full 2-month internship duration.
 
 
 
 </li>
 </ul>
 Skills:
 
 
 <ul>
 <li>
 Software Proficiency:
 </li>
 <ul>
 <li>
 Microsoft Office Suite: Proficient in Word, Outlook, and basic Excel (e.g., data entry, simple formulas).
 </li>
 <li>
 CRM/ERP Exposure (Bonus): Familiarity with customer relationship management (CRM) software or enterprise resource planning (ERP) systems is a plus, but not required.
 </li>
 </ul>
 <li>
 Customer Focus: Strong desire to provide excellent service and build positive customer relationships.
 </li>
 <li>
 Organizational Skills: Ability to organize tasks, manage time effectively, and maintain accurate records.
 </li>
 <li>
 Interpersonal Skills: Capable of interacting professionally with colleagues, customers, and external partners.
 </li>
 <li>
 Basic Analytical Skills: Ability to gather information and identify patterns in data.
 
 
 </li>
 </ul>
 No Relocation support available
 
 
 
 Business Unit Summary
 
 
 
 Mondel&emacr;z International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.
 
 
 Mondel&emacr;z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 
 
 
 Job Type
 
 
 
 Intern (Fixed Term)
 
 
 Interns
 
 
 Early Careers
</div>

Customer Service & Logistics Intern

Trust Re

<div>
 
 
 Job Summary
 
 
 
 We are seeking a detail-oriented and analytical
 
 Actuarial Analyst
 
 to support actuarial reporting, regulatory compliance, financial planning, and risk management activities. The successful candidate will work closely with external actuarial consultants, underwriting teams, and the FP&amp;A function to ensure timely reporting, accurate data management, and effective risk monitoring across the Company and its affiliates.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Extract, validate, and sanitize reinsurance policy data for submission to external actuarial consultants.
 </li>
 <li>
 Respond promptly to queries and information requests from external actuarial consultants and ensure timely resolution.
 </li>
 <li>
 Provide actuarial support for
 
 IFRS 17
 
 reporting and related activities.
 </li>
 <li>
 Prepare and submit regulatory reports relating to actuarial data for the Company and its affiliates.
 </li>
 <li>
 Support the Head of FP&amp;A in the preparation of budgets, forecasts, and financial planning exercises.
 </li>
 <li>
 Assist the Manager, FP&amp;A, in capital modeling exercises for the Company and its affiliates as required.
 </li>
 <li>
 Prepare risk control and monitoring reports for the Company and its affiliates.
 </li>
 <li>
 Support underwriting functions through aggregate and exposure (limit) monitoring activities.
 </li>
 <li>
 Perform additional duties and responsibilities as assigned by the line manager.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor's degree in Actuarial Science, Mathematics, Statistics, Finance, Economics, or a related discipline.
 </li>
 <li>
 Progress toward a recognized actuarial qualification (e.g., SOA, IFoA, CAS) is preferred.
 </li>
 <li>
 Relevant experience in insurance, reinsurance, actuarial analysis, or financial reporting is an advantage.
 </li>
 <li>
 Knowledge of
 
 IFRS 17
 
 , regulatory reporting requirements, and capital modeling concepts is desirable.
 </li>
 <li>
 Strong analytical, problem-solving, and numerical skills.
 </li>
 <li>
 Proficiency in Microsoft Excel and data analysis tools.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Ability to manage multiple priorities and meet strict reporting deadlines.
 </li>
 </ul>
 
 
 
</div>

Actuarial Analyst

EMCO Company W.L.L.

Contracts Manager / Quantity Surveyor &ndash; MEP (FIDIC)We are seeking an experienced Contracts Manager / Quantity Surveyor &ndash; MEP to lead the commercial, contractual, and cost management of MEP projects from design through construction and final account, in accordance with FIDIC Conditions of Contract. The role is strongly focused on MEP quantity surveying, cost control, and commercial risk management.Key Responsibilities<ul><li>Lead MEP quantity surveying functions, including cost planning, budgeting, BOQs, and cost control.</li><li>Review MEP designs from a commercial and cost-efficiency perspective during the design stage.</li><li>Administer FIDIC-based MEP contracts throughout the project lifecycle.</li><li>Prepare, assess, and negotiate variations, claims, and EOTs, including design-related changes.</li><li>Manage monthly interim valuations, cash flow, and final accounts for MEP packages.</li><li>Identify and mitigate commercial and contractual risks specific to MEP works.</li><li>Coordinate with MEP consultants, engineers, subcontractors, and clients to protect commercial interests.</li><li>Provide commercial input to procurement strategies and subcontractor appointments.</li><li>Prepare cost reports, forecasts, and financial updates for management.</li><li>Support dispute avoidance and resolution through strong contractual control.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Quantity Surveying, Engineering, or Construction Management.</li><li>8+ years&rsquo; experience in MEP quantity surveying and contract management.</li><li>Strong working knowledge of FIDIC contracts.</li><li>Proven experience in MEP design and construction projects.</li><li>Middle East / GCC experience preferred.</li><li>Professional certification (MRICS / RICS) is an advantage.</li></ul>Core Skills<ul><li>MEP cost planning, BOQs, and value engineering</li><li>FIDIC contract administration and claims</li><li>Change management and EOT assessment</li><li>Commercial risk and cash flow control</li><li>Strong negotiation and reporting skills</li></ul>Job Type: Full-timePay: BD1,500.000 - BD2,500.000 per monthWork Location: In person

Quantity Surveyor MEP (Contracts Manager)

The Ritz-Carlton Hotel Company, L.L.C.

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26084644
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Assisting in Management of Restaurant Team
 
 
 
 <ul>
 <li>
 Handles employee questions and concerns.
 </li>
 <li>
 Monitors employees to ensure performance expectations are met.
 </li>
 <li>
 Provides feedback to employees based on observation of service behaviors.
 </li>
 <li>
 Assists in supervising daily shift operations.
 </li>
 <li>
 Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
 </li>
 <li>
 Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
 
 
 </li>
 </ul>
 
 Conducting Day-to-Day Restaurant Operations
 
 
 
 <ul>
 <li>
 Ensures all employees have proper supplies, equipment and uniforms.
 </li>
 <li>
 Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
 </li>
 <li>
 Ensures compliance with all restaurant policies, standards and procedures.
 </li>
 <li>
 Monitors alcohol beverage service in compliance with local laws.
 </li>
 <li>
 Manages to achieve or exceed budgeted goals.
 </li>
 <li>
 Performs all duties of restaurant employees and related departments as necessary.
 </li>
 <li>
 Opens and closes restaurant shifts.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Encourages employees to provide excellent customer service within guidelines.
 </li>
 <li>
 Handles guest problems and complaints, seeking assistance from supervisor as necessary.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Assists in the review of comment cards and guest satisfaction results with employees.
 </li>
 <li>
 Meets and greets guests.
 
 
 </li>
 </ul>
 
 Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Supervises on-going training initiatives.
 </li>
 <li>
 Uses all available on the job training tools for employees.
 </li>
 <li>
 Communicates performance expectations in accordance with job descriptions for each position.
 </li>
 <li>
 Coaches and counsels employees regarding performance on an on-going basis.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Assists servers and hosts on the floor during meal periods and high demand times.
 </li>
 <li>
 Recognizes good quality products and presentations.
 </li>
 <li>
 Supervises daily shift operations in absence of Restaurant Manager.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Asst. Restaurant Manager - Primavera (Italian Speaking)

Zain

<div>About the Role 
The Manager of CVM &amp; Retention is accountable for driving customer life-cycle strategies that increase customer value, strengthen loyalty and minimize churn. The role focuses on analyzing customer data and behavior to design targeted retention strategies, programs, personalized offers and engagement initiatives that maximizes revenues and profitability. The Manager will be working closely with the Products and Services Team, Sales, Technology, Digital and Customer care teams, to ensure seamless execution of revenue simulation and retention campaigns while continuously monitoring results and identifying new opportunities to enhance customer satisfaction.
What We Need From You<ul><li> 
Analyze customer data, usage partners and behavior to identify opportunities for increasing CLV.</li><li>
Develop and refine customer segmentation to tailor retention, upsell, and cross-sell strategies.</li><li>
Monitor churn trends and provide proactive insights to minimize attrition.</li><li>
Design and execute retention programs and loyalty initiatives to reduce churn and strengthen customer loyalty.</li><li>
Develop strategies to upsell and cross-sell products and services, ensuring growth in ARPU and overall base revenue.</li><li>
Lead the design, execution and monitoring of all BTL campaigns across multiple channels including digital.</li><li>
Build and maintain dashboards to track the performance and ROI of CVM campaigns.</li><li>
Ensure CVM campaigns complement the broader marketing launches and go-to-market strategies.</li><li>
Collaborate with the Customer Experience and digital team to design seamless customer journeys that drive satisfaction and loyalty.</li><li>
Gather and analyze customer feedback to identify pain points and work with relevant team to resolve issues.</li><li>
Implement personalized communication strategies for different customer segments.</li><li>
Establish and lead churn management processes, including proactive and reactive churn strategies.</li><li>
Work with Sales and Customer Care teams to execute retention plans, with clear ownership and accountability across teams.</li><li>
Direct and support sales channels through training, incentives and push activities to deliver the CVM plan.</li><li>
Define KPIs to measure retention effectiveness, campaigns ROI and revenue impact.</li><li>
Prepare and present regular reports, insights and recommendations to Senior Management.</li><li>
Drive innovation in CVM practices, adopt new tools, analytics and best practices to stay ahead of competition.</li><li>
Mentor and guide CVM team members, fostering a performance-driven and customer-focused culture.</li><li>
Perform other related duties or special projects assigned by Senior Management.</li></ul> 

Education and Experience<ul><li> 
BSC in Business Administration, Marketing, Data Analytics, or relevant field. (Master's degree or a professional certification in CVM or Data Analytics is an advantage).</li><li>
8 to 10 years of experience in telecom or related industries with focus on CVM or customer retention.</li></ul>
Skills and Knowledge<ul><li> 
Proven track record in designing and executing customer life-cycle strategies, retention programs and personalized campaigns.</li><li>
Experienced in managing cross-functional projects and leading teams toward revenue or churn reduction targets.</li><li>
Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.</li><li>
Proficiency in campaign management tools and BI/Analytics platforms.</li><li>
Excellent communication, presentation and reporting skills.</li><li>
Problem solving and decision-making abilities with a data driven and customer-centric mindset.</li></ul></div>

Manager - CVM and Retention

Sheraton Hotels & Resorts

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26081478
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 6 Palace Avenue, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook.
 
 
 Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Banquet/Event Executive (Female)

Explore 33+ Logistic and warehouse section manager in Manama this July. Find roles across top companies and apply now to boost your career.