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manager business operations

Qualcomm

<div>
 
 Company
 
 
 
 Qualcomm India Private Limited
 
 
 
 Job Area
 
 
 
 Finance &amp; Accounting Group, Finance &amp; Accounting Group &gt; Finance
 
 
 
 General Summary
 
 
 
 
 Job Overview:
 
 
 
 <ul>
 <li>
 Business Operations lead to support India region - Pipeline, Consumption Revenue, drive new business initiatives, HQ Reporting, Market Analysis and collaborate with RP, Business Development and Marketing team.
 </li>
 <li>
 Drive business reviews with Regional President (RP) for India business
 </li>
 <li>
 Partner with marketing team to track marketing spend, programs, ROI, new business strategy and operations reviews and support
 </li>
 <li>
 Consumption market analysis and insights for RP and San Diego HQ teams &ndash; Smartphones, Compute, IoT, Auto markets
 </li>
 <li>
 Partner with business development team for new business proposals, ROI, key data points and analysis for business meetings
 </li>
 <li>
 Perform additional ad hoc market &amp; strategic analysis from time to time.
 </li>
 <li>
 Manage budget vs actuals for business and finance spends
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 10+ years relevant industry experience in business finance, business operations
 </li>
 <li>
 Experience in working with management, business &amp; marketing teams
 </li>
 <li>
 Excellent Advance Excel and PowerPoint skills
 </li>
 <li>
 Ability to provide insights on India Consumption Market and present to management
 </li>
 <li>
 Planning &amp; prioritization of work assigned
 </li>
 <li>
 Positive attitude and willingness to learn and upskills with tools &ndash; Tableau, Power BI etc.
 </li>
 <li>
 Flexible for evening calls for HQ reviews on regular basis.
 </li>
 <li>
 Strong analytical, problem solving and conceptual skills.
 </li>
 <li>
 Strong written and verbal communication skills.
 
 
 
 </li>
 </ul>
 
 Education Requirements
 
 
 
 <ul>
 <li>
 Masters in Business Administration in Finance and/or Business analytics from reputed B-school.
 
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree.
 </li>
 <li>
 6+ years of Finance, Accounting, or related work experience.
 </li>
 <li>
 Completed advanced degrees in a relevant field may be substituted for up to two years (Master&rsquo;s = one year, Doctorate = two years) of work experience.
 
 
 
 </li>
 </ul>
 
 Applicants
 
 : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
 
 
 Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
 
 
 
 To all Staffing and Recruiting Agencies
 
 : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
 
 
 If you would like more information about this role, please contact Qualcomm Careers.
</div>

Manager, Business Operations

Urban Company

<div>
 
 
 About Urban Company:
 
 
 
 
 
 
 
 
 
 Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massag
 
 
 etherapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise
 
 
 
 
 
 Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon sever
 
 
 almiddlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind
 
 
 
 
 
 1. Customer love: Build a platform that offers truly delightful and differentiated services
 
 
 2. Partner empowerment: Build a deep, full-stack partnership with service partners,helping improve their earnings and overall livelihood
 
 
 3. Technology first: Bring innovation and technology to an age-old industry
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 <ul>
 <li>
 Independently own and build all aspects of UC&rsquo;s business across your vertical in the city cluster you are responsible for -building the supply chain across selection, training and onboarding of professionals; daily operations; quality of service; user growth and expansion. This is an operations-heavy role; the leader is expected to be hands-on and on the ground.
 </li>
 <li>
 Grow the marketplace by improving the quality of service, like service availability, on-the-job quality through training,etc.
 </li>
 <li>
 Build, coach, and lead a high-performance team - they need to be good at hiring and grooming talent.
 </li>
 <li>
 Be part of key projects that improve the performance of the overall category - work with category heads, product, and marketing teams.
 </li>
 </ul>
 
 
 
 
 In a nutshell, the General Manager is expected to completely own and drive the business, the team, and make all decisions for the city cluster. This is an operationally heavy role, and we expect the leader to be strong on operational excellence and leadership skills.
 
 
 
 
 
 
 What We Need:
 
 
 <ul>
 <li>
 Experience in a high-growth operations-based Startup, Ecommerce, FMCG
 </li>
 <li>
 High sense of ownership and a penchant for excellence
 </li>
 <li>
 Extremely strong first-principles problem solvers, who have a maker/builder within them and want to bring to life consumer insights to revolutionize the service industry.
 </li>
 </ul>
 
 
 
 
 
 What can you expect:
 
 
 <ul>
 <li>
 A great work environment with massive ownership and growth opportunities.
 </li>
 <li>
 Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession
 </li>
 <li>
 A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change
 </li>
 <li>
 Growth opportunities within UC via our robust internal mobility program
 </li>
 </ul>
</div>

General Manager - Business Operations

Air India SATS Airport Services Private Limited (AISATS)

<div>
 
 
 ABOUT AIR INDIA SATS AIRPOST SERVICES PRIVATE
 
 
 
 
 
 
 
 AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd.,
 
 one of the world&rsquo;s largest providers of air cargo handling services and Asia&rsquo;s leading airline caterer
 
 . &lsquo;AISATS&rsquo; is defined by its people &ndash; they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we
 
 offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.
 
 
 
 
 
 
 Senior Manager &ndash; Human Resources (HRBP)
 
 
 
 
 
 
 Location: DELHI
 
 
 
 
 
 
 JOB PURPOSE
 
 
 
 The Senior Manager &ndash; HRBP for Airport Operations acts as a strategic partner to operational leadership, aligning HR strategies with business goals to enhance workforce performance, compliance, and employee engagement in a dynamic airport environment.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 Strategic HR Partnership
 
 
 <ul>
 <li>
 Collaborate with airport operations leadership to develop and implement HR strategies that support operational excellence.
 </li>
 <li>
 Act as a trusted advisor on workforce planning, talent management, and organizational design.
 </li>
 </ul>
 
 
 Talent &amp; Performance Management
 
 
 <ul>
 <li>
 Drive performance management processes and coach leaders on feedback and development.
 </li>
 </ul>
 
 
 
 
 
 Employee Relations &amp; Engagement
 
 
 <ul>
 <li>
 Manage employee relations cases, ensuring fair and consistent resolution.
 </li>
 <li>
 Foster a culture of engagement, inclusion, and continuous improvement.
 </li>
 </ul>
 
 
 Compliance &amp; Risk Management
 
 
 <ul>
 <li>
 Ensure HR practices comply with aviation regulations, labor laws, and internal policies.
 </li>
 <li>
 Partner with legal and compliance teams to mitigate risks.
 </li>
 </ul>
 
 
 Operational HR Excellence
 
 
 <ul>
 <li>
 Oversee HR operations including onboarding, payroll coordination, and benefits administration.
 </li>
 <li>
 Analyze HR metrics to inform decisions and improve processes.
 </li>
 </ul>
 
 
 Change Management &amp; Communication
 
 
 <ul>
 <li>
 Lead change initiatives related to organizational restructuring, policy updates, or technology implementations.
 </li>
 <li>
 Facilitate effective communication between HR and airport operational teams.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATIONS
 
 
 <ul>
 <li>
 MBA/PGDM in Human Resources or related field.
 </li>
 <li>
 10+ years of progressive HR experience, with at least 5 years in a business partnering role.
 </li>
 <li>
 Exposure to large-scale operations, preferably in aviation or a regulated industry.
 </li>
 <li>
 Experience in aviation, transportation, or large-scale operational environments preferred.
 </li>
 <li>
 Strong knowledge of labor laws, HR systems, and compliance frameworks.
 </li>
 </ul>
 
 
 
 
 
 PERSONAL CHARACTERISTICS &amp; BEHAVIOUR
 
 
 <ul>
 <li>
 Strategic thinking and business acumen.
 </li>
 <li>
 Strong interpersonal and influencing skills.
 </li>
 <li>
 Data-driven decision-making.
 </li>
 <li>
 Crisis management and adaptability.
 </li>
 <li>
 Proficiency in HRIS and analytics tools.
 </li>
 </ul>
 
 
</div>

Senior Manager – Human Resources (HRBP)

<div>
 
 
 ABOUT AIR INDIA SATS AIRPOST SERVICES PRIVATE
 
 
 
 
 
 
 
 AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd.,
 
 one of the world&rsquo;s largest providers of air cargo handling services and Asia&rsquo;s leading airline caterer
 
 . &lsquo;AISATS&rsquo; is defined by its people &ndash; they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we
 
 offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.
 
 
 
 
 
 
 Manager &ndash; Human Resources (HRBP)
 
 
 
 
 
 
 Location: DELHI
 
 
 
 
 
 
 
 
 JOB PURPOSE
 
 
 
 The Manager &ndash; HR Operations (HRBP) supports airport operational teams by executing HR strategies, managing core HR processes, and ensuring compliance with labor laws and aviation standards. This role bridges HR and business operations to drive employee engagement, performance, and operational efficiency
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 
 1. Strategic HR Business Partnering
 
 
 <ul>
 <li>
 Collaborate with business leaders to understand operational priorities and align HR strategies accordingly.
 </li>
 <li>
 Drive workforce planning, succession planning, and organizational design initiatives.
 </li>
 <li>
 Support change management and cultural transformation programs.
 </li>
 </ul>
 
 
 2. Talent Acquisition &amp; Onboarding
 
 
 <ul>
 <li>
 Oversee onboarding programs to ensure smooth integration and positive employee experience.
 </li>
 </ul>
 
 
 3. Employee Relations &amp; Engagement
 
 
 <ul>
 <li>
 Act as a trusted advisor for employee concerns, ensuring timely resolution and adherence to policies.
 </li>
 <li>
 Design and implement engagement initiatives, feedback mechanisms, and recognition programs.
 </li>
 <li>
 Promote Diversity, Equity &amp; Inclusion (DEI) across all levels.
 </li>
 </ul>
 
 
 4. Performance &amp; Development
 
 
 <ul>
 <li>
 Facilitate performance management cycles, ensuring quality feedback and development planning.
 </li>
 <li>
 Coach managers on effective people leadership and conflict resolution.
 </li>
 <li>
 Identify training needs and coordinate learning interventions for skill enhancement.
 </li>
 </ul>
 
 
 5. HR Operations &amp; Compliance
 
 
 <ul>
 <li>
 Ensure accurate execution of HR processes including payroll inputs, attendance, and benefits administration.
 </li>
 <li>
 Maintain compliance with labor laws, airport regulations, and internal policies.
 </li>
 <li>
 Drive process improvements and digital HR initiatives for operational efficiency.
 </li>
 </ul>
 
 
 6. Data Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Monitor HR metrics such as attrition, absenteeism, and engagement scores.
 </li>
 <li>
 Provide insights through trend analysis and predictive analytics to support decision-making.
 </li>
 <li>
 Prepare reports for leadership reviews and audits.
 </li>
 </ul>
 
 
 7. Employee Experience &amp; Retention
 
 
 <ul>
 <li>
 Develop strategies to improve retention and career progression for operational staff.
 </li>
 <li>
 Implement well-being programs and initiatives to enhance employee satisfaction.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATIONS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.
 </li>
 <li>
 
 6&ndash;8 years
 
 in Human Resources, with exposure to multiple HR functions (Talent Acquisition, Employee Relations, Performance Management, HR Operations).
 </li>
 <li>
 At least
 
 3 years in an HR Business Partnering role
 
 , preferably in a multi-location or large-scale operational environment.
 </li>
 <li>
 Familiarity with HRIS systems and labor law compliance.
 </li>
 </ul>
 
 
 
 
 
 PERSONAL CHARACTERISTICS &amp; BEHAVIOUR
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Problem-solving and conflict resolution abilities.
 </li>
 <li>
 Attention to detail and process orientation.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 </ul>
 
 
</div>

Manager – Human Resources (HRBP)

Reliance Retail

<div>
 We are currently hiring for the role of Store Manager. This role provides an exciting opportunity to work with some of the
 
 worlds most prestigious brands
 
 in the luxury retail segment.
 
 
 
 Whats In The Role
 
 
 
 <ul>
 <li>
 Exposure to multiple international luxury brands under one umbrella.
 </li>
 <li>
 Structured growth opportunities and career development across brands PAN India
 </li>
 <li>
 Comprehensive training programs in customer engagement, brand knowledge, and retail excellence.
 </li>
 <li>
 A professional and dynamic work environment focused on learning, grooming, and performance recognition.
 
 
 </li>
 </ul>
 
 Perks &amp; Benefits Of This Role
 
 
 
 <ul>
 <li>
 ROCK &amp; RAP Program Opportunity for quick lateral &amp; vertical growth within 6 months
 </li>
 <li>
 UNO / JUNO - Employee Discounts on all our brands
 </li>
 <li>
 Lucrative Incentive structure
 </li>
 <li>
 Uniform Allowance
 </li>
 <li>
 Medical insurance coverage for Self &amp; Family
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 A Store Manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. Their duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff.
 
 
 As the Store Manager, you will supervise the operational and organizational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies. The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.
</div>

Store Manager : Michael Kors RBL

<div>
 
 Company Overview
 
 
 
 Reliance Retail is India's largest and most profitable retailer, offering a diversified omni-channel presence through integrated store concepts and digital platforms. With a vast store network and strong supply chain infrastructure, we strive to provide superior value and quality to our customers. We cater to over 193 million loyal customers across major consumption categories such as Consumer Electronics, Fashion &amp; Lifestyle, Grocery, Pharma, and Connectivity. Headquartered in Mumbai, we boast a workforce of over 10,001 employees.
 
 
 
 Job Overview
 
 
 
 
 Format / Company under RIL - CoverStory
 
 
 
 The Planning Manager role at Reliance Retail is aimed at enhancing our operational efficiency in Delhi. This full-time, mid-level position requires strategic oversight to streamline our retail functions. The Planning Manager will play a critical role in managing and executing data-driven strategies to improve performance and outcomes. The ideal candidate must excel in strategic planning and project management.
 
 
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Strategic planning experience to orchestrate and implement high-level business strategies (Mandatory skill).
 </li>
 <li>
 Proven project management capabilities, ensuring projects are delivered on time and within scope (Mandatory skill).
 </li>
 <li>
 Strong data analysis skills, with the ability to interpret complex data sets and derive actionable insights.
 </li>
 <li>
 Excellent communication skills to effectively present findings and influence stakeholders at various levels.
 </li>
 <li>
 Adept problem-solving abilities to proactively address and resolve business challenges.
 </li>
 <li>
 Sound decision-making skills to guide strategic and operational plans.
 </li>
 <li>
 In-depth understanding of planning techniques to optimize retail operations and processes.
 </li>
 <li>
 Experience in planning analysis to evaluate business trends and anticipate future needs.
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Develop and implement strategies and policies to enhance planning and operational efficiency.
 </li>
 <li>
 Manage projects from conception through to execution, ensuring alignment with business objectives.
 </li>
 <li>
 Analyze market and business data to identify trends and opportunities for growth.
 </li>
 <li>
 Collaborate with cross-functional teams to align strategic goals with operational objectives.
 </li>
 <li>
 Monitor progress of initiatives and provide regular updates to senior management.
 </li>
 <li>
 Facilitate effective communication internally to ensure coherence and understanding of strategic plans.
 </li>
 <li>
 Address bottlenecks and challenges proactively to minimize disruptions.
 </li>
 <li>
 Provide leadership and mentorship to junior planning staff, fostering their professional development.
 </li>
 </ul>
</div>

Planning Manager

<div>
 
 
 DUTY MANAGER - CUSTOMER SERVICES
 
 
 
 
 
 
 
 
 JOB PURPOSE &amp; SPECIFIC RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Take charge of various work areas in passenger service operations
 </li>
 <li>
 Ensure close liaison with Airlines on all matters for smooth operations
 </li>
 <li>
 Attend to investigation and complaints raised by airlines or passengers
 </li>
 <li>
 Ensure client satisfaction
 </li>
 <li>
 Airline meetings to resolve issues or complaints
 </li>
 <li>
 Follow up with airlines and passengers on incidents to provide closure and service recovery
 </li>
 <li>
 Review work procedures and implement solutions to improve service
 </li>
 <li>
 Monitoring of SLA &amp; agreed service standards to ensure compliance and achievement of such standards
 </li>
 <li>
 Lead, organize and motivate staff, monitor staff performance
 </li>
 <li>
 Carry out investigations relating to discrepancies, lapse and errors
 </li>
 <li>
 Brief all staff on new instructions and requirements &amp; ensure all staff complies to company regulations and discipline
 </li>
 <li>
 Build and maintain an efficient operation team
 </li>
 <li>
 Interview and appraise staff; monitor and control the staff over time/ attendance
 </li>
 <li>
 Responsible for the safety and quality of the function /task performed
 </li>
 <li>
 Oversee special handling requirements (MAAS, VIP, etc.) to ensure smooth handling.
 </li>
 <li>
 Attend to passengers who require special assistance.
 </li>
 <li>
 Other standards as agreed with the airlines
 </li>
 <li>
 Responsible for reporting to his superiors on occurrences, events, violations and acts that may affect safety, security and company reputation
 </li>
 <li>
 Undertake more functions when required
 </li>
 <li>
 Airline meetings to resolve issues or complaints.
 </li>
 <li>
 Follow up with airlines and passengers on incidents to provide closure and recovery service if necessary.
 </li>
 <li>
 Review work procedures and solution implementations to improve service.
 </li>
 <li>
 Monitoring of SLAs and agreed service standards to ensure compliance and achievement of such standards.
 </li>
 <li>
 Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
 </li>
 <li>
 Monitor staff performance
 </li>
 <li>
 Carry out investigations relating to discrepancies, lapse and errors
 </li>
 <li>
 Brief all staff on new instructions and requirements
 </li>
 <li>
 Ensure that all staff complies with company regulations and maintain overall discipline.
 </li>
 <li>
 Plan and monitor staff deployment to ensure smooth operations.
 </li>
 <li>
 Oversee special handling requirements (MAAS, VIP, etc.) to ensure smooth handling.
 </li>
 <li>
 Attend to passengers who require special assistance
 </li>
 <li>
 Designated reporting to Sectional Heads - Passenger Services on shift basis.
 </li>
 <li>
 Maintain updates on Passenger Handling Procedures as received from time to time from Regulatory authority/Customer airlines Manuals / Corporate HQ on operating procedures and assure that the subordinates are fully aware of any new updates in this regard by dissemination of information in time.
 </li>
 <li>
 Assure all log entries are correctly updated on shift to shift basis
 </li>
 <li>
 Assist the management to control staff overtime without affecting the operations.
 </li>
 <li>
 Check staff appearance and grooming to ensure that all staff members report to duty neat, clean and in full uniform.
 </li>
 <li>
 Coordinate with Customer airlines to build strong relationship that is essential for smooth operations.
 </li>
 <li>
 Coordinate with Airports authorities to ensure good relationships that will upgrade business operations.
 </li>
 <li>
 Follow up and take necessary action against instructional emails, SITA messages, inform all concerned for immediate action
 </li>
 <li>
 Monitor closely all on sight activities such as Passenger Checking /Baggage Handling /Gate operations.
 </li>
 <li>
 Reports any irregularities to Safety Coordinator at the station.
 </li>
 <li>
 Prepares and submits a monthly inventory (stationery requirements) each airline to avoid any Last minute shortages.
 </li>
 <li>
 Prepare staff monthly roster for the Passenger personnel.
 </li>
 <li>
 Check Staff daily attendance.
 </li>
 <li>
 Reply to all queries / complaint and claims received and report to the respective Managers (Passenger /Ramp Services)
 </li>
 <li>
 Plan staff annual leaves.
 </li>
 <li>
 Prepares a detailed monthly activity report.
 </li>
 <li>
 Responsible for exercising due diligence towards Health &amp; Safety of self &amp; others in the organization as well as environmental protection issues.
 </li>
 <li>
 Responsible for Safety &amp; Quality of the function / Task performed.
 </li>
 <li>
 Deputize for Sr. Manager/Manager for administration and/ or operational function/ responsibilities as and when required.
 </li>
 <li>
 coordinate and interact with various government agencies (ATC, AAI, DGCA, BCAS etc.) in order to ensure smooth flight operations (Pre/Post flight)
 </li>
 <li>
 Extend proper communication to staff periodically for delay and before schedule operations etc.
 </li>
 <li>
 Ensure safe and secure operations and flight departure on or before schedule time in coordination with respective flight supervisors
 </li>
 <li>
 Establish counter management, que management and proper boarding guidelines
 </li>
 <li>
 Coordinate crew movement as per the airline specifications
 </li>
 <li>
 ensure FHR is properly filled and timely signed by respective airline representative
 </li>
 <li>
 Arrange proper equipment allocation for flight operations and ensure that equipment requirement of flight/freighter is met
 </li>
 <li>
 With proper rostering ensure availability of adequate trained manpower at respective locations within the passenger terminal and coordinate with duty officers of other departments for the same
 </li>
 <li>
 conduct staff evaluation as and when required in liaison with the respective supervisors
 </li>
 <li>
 Conduct/arrange training staff as and when necessary. Handle staff grievances and complaints and other administrative issues.
 </li>
 <li>
 Ensure availability of required number of staff in each area, including hiring of staff
 </li>
 <li>
 Ensure and organize training and monitor training standards in accordance with company and carrier requirements
 </li>
 <li>
 Ensure availability of required handling equipment
 </li>
 <li>
 Ensure terminal discipline at all times
 </li>
 <li>
 Monitor rostering of staff for effective cross utilization
 </li>
 <li>
 Establish administrative practices and implementing cost cutting measures
 </li>
 <li>
 Ensure licensing, installation and maintenance of communication facilities
 </li>
 <li>
 Arrange and ensure transportation of crew and staff, where applicable
 </li>
 <li>
 Liaison with carriers, authorities at the airport, OAL and handling agencies
 </li>
 <li>
 Ensure that performance standards set forth in the carrier&rsquo;s handling agreement are met in all respects
 </li>
 <li>
 Conduct regular meetings with customer airlines for service feedback and improvements
 </li>
 <li>
 Coordinate activities of the airport operations as far as flight handling is concerned and extend proper communication to staff periodically
 </li>
 <li>
 Monitor flight operations including pre-flight, arrivals, departures and post-flight activities
 </li>
 <li>
 Conduct briefing in advance of the day&rsquo;s operations and solutions to the problems faced by the staff periodically
 </li>
 <li>
 Prepare staff performance/appraisal reports as per company rules
 </li>
 <li>
 Coordinate and interact with various government agencies and maintain rapport in order to ensure smooth flight operations
 </li>
 <li>
 Handle staff grievances and complaints within reasonable time span
 </li>
 <li>
 Handle multiple tasks to maintain optimum work output
 </li>
 <li>
 Coordinate with the security/vigilance department
 </li>
 <li>
 Be part of the AOCC and be able to take decisions and implement them whenever and wherever required
 </li>
 <li>
 Update staff about changes and advise them about their progress periodically verbally and in writing
 </li>
 <li>
 Ensure proper implementation of company policies and procedures
 </li>
 <li>
 Sanction/monitor leave records of staff and check sufficient staff is available for flight requirement
 </li>
 <li>
 Check on absenteeism and take necessary action to avoid discrepancies and complaints from the customer.
 </li>
 <li>
 Responsible and accountable for overall quality, safety and security of operations.
 </li>
 <li>
 You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty.
 </li>
 <li>
 Perform any other function as required by the VP-CS
 </li>
 </ul>
 
 
 
 
 EDUCATIONAL QUALIFICATION
 
 
 <ul>
 <li>
 Bachelor/Master&rsquo;s Degree in Business Administration
 </li>
 </ul>
 
 
 
 
 
 RELEVANT EXPERIENCE
 
 
 <ul>
 <li>
 96-120 months in a supervisory environment, including successful management of multi-cultural teams.
 </li>
 <li>
 Have demonstrated ability in preparing senior management reports and data analysis
 </li>
 <li>
 Have the appropriate skill set, to set and manage priorities
 </li>
 <li>
 Exceptional command over MS Office (excel), Excellent command over written and spoken English with the ability to document operational business case scenarios, develop process flow documentation.
 </li>
 </ul>
 
 
 
 
 
 PERSONAL CHARACTERISTICS &amp; BEHAVIOURS
 
 
 <ul>
 <li>
 Demonstrate excellent managerial and leadership skills
 </li>
 <li>
 Good communicator and able to relate to all levels of staff
 </li>
 <li>
 A team player and leader at handling cross-sectional teams
 </li>
 <li>
 Comprehend and translate complex data and its relationship to trends and observations
 </li>
 </ul>
 
 
</div>

DUTY MANAGER - CUSTOMER SERVICES DELHI

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