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manager engineering operations

Digital Realty

<div><p><b>Position Title: Manager Engineering Operations<br>
</b></p><p></p><p><b>Your role
</b></p><p>The Manager Engineering Operations is the technical lead for all data center engineering operations at one or more facilities and is responsible for the direct supervision of facility and data center engineers. He/she reports directly to the Manager Data Center Operations and is responsible for the review/approval/implementation of SOPs/MOPs/EOPs for the site and the proper implementation and training of these procedures. The Manager Engineering Operations responsibilities include oversight of general facility operations and will work in conjunction with the site remote hands, security, and janitorial teams. The Manager Engineering Operations will have experience in data center mechanical, electrical, and plumbing systems. He/she will possess knowledge of large-scale data centers, including state-of-the-art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systems. In addition, the MEO will be accountable for the coordination and completion of all significant planned and emergency maintenance events for the facility and confirm these activities are executed in a controlled and proven method to ensure the reliability of the critical loads supported by these systems. The MEO is ultimately responsible for identifying, evaluating, and executing operational strategies with the local site engineers to achieve the highest level of availability.<br>
</p><p></p><p><b>What you&rsquo;ll do
</b></p><ul><li><div>Complete understanding of the following DLR and site related items:
</div><ul><li><div>Facility layout and operation of MEP systems and the ability to illustrate site specific system one-lines.
</div></li><li><div>Equipment nomenclature standards and equipment locations
</div></li><li><div>Facility drawings and equipment specifications for standard and non-standard assets
</div></li><li><div>Equipment sequence of operations (SOO&rsquo;s), standard operating procedures (SOP&rsquo;s), and emergency operating procedures (EOP&rsquo;s).
</div></li><li><div>Customer SLA&rsquo;s and engineering specific lease obligations critical to data center operations.
</div></li><li><div>All facility EOPS.
</div></li><li><div>BMS alarm functionality, alarm escalation/acknowledgement, and ability to extract data and trends
</div></li><li><div>DLR event management, event escalation, and incident reporting procedures
</div></li><li><div>Execution of root cause analysis following an event along with the creation of a customer facing executive summary
</div></li><li><div>Computerized Maintenance Management System (CMMS), including the ability to create, edit, implement, and close change management work orders.
</div></li><li><div>Create/edit/resolve/close incident reports following a site incident
</div></li><li><div>Maintenance and Operations Standards, scheduling vendors and internal labor to support work efforts at the site.
</div></li><li><div>Digital Realty&rsquo;s Environmental and Occupational Health and Safety standards
</div></li></ul></li><li><div>Execute all aspects of data center engineering including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
</div></li><li><div>Supervises all MEP construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.
</div></li><li><div>Develop and supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of Digital Realty&rsquo;s periodic maintenance program and maintenance calendar and to ensure labor cost are closely monitored and controlled, and personnel efficiency is enforced.
</div></li><li><div>Executor in the site-specific change management processes including the creation and review of all Method of Procedures (MOPs) for all risk level maintenance and repairs including high risk and non-standard procedures as well as the oversight of those maintenances.
</div></li><li><div>Executor of walk-throughs for high-risk critical transferring and to act as a resource for staff questions/confusion regarding any facility related issue.
</div></li><li><div>Advanced ability to effectively troubleshoot site mechanical and electrical systems.
</div></li><li><div>Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation.
</div></li><li><div>Review rounds/inspections for normal operation, trends, and to detect anomalies in those rounds.
</div></li><li><div>Identify trends and analyze risks. Articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis.
</div></li><li><div>Develop, evaluate, and recommend improvements to complex equipment and system SOO&rsquo;s, SOP&rsquo;s, MOP&rsquo;s, and EOP&rsquo;s when possible.
</div></li><li><div>Complete understanding and knowledge of the local customers business and datacenter operation.
</div></li><li><div>Identify process-based improvements that generate operational and financial efficiencies including the development and presentation of the business case.
</div></li><li><div>Support Real Estate Manager with the management of expenses and assist with budgeting, forecasting and reporting requirements by providing capital expense requirements and justifications.
</div></li><li><div>Support Real Estate Management team by assisting in the supervision of general facility services, including, but not limited to janitorial services, landscaping, and snow removal services to ensure compliance with contractual requirements.
</div></li><li><div>Support various accreditation initiatives, including, but not limited to, SSAE16, SOC2, ISO 27001, etc. as may be required by Digital Realty.
</div></li><li><div>Maintain compliance with local health &amp; safety (i.e. OSHA) standards and national electrical and building codes.
</div></li><li><div>Responsible for maintaining and tracking site spare parts inventory, including maintenance parts and materials that may not be stored at the site but would be required periodically for site specific maintenances.<br>
</div></li></ul><p></p><p><b>What you&rsquo;ll need
</b></p><ul><li><div>5 years related facility management experience in Data Center operations (or related electrical or mechanical engineering field) managing or leading data center operations teams in a large-scale mission critical environment. Bachelor&rsquo;s degree in electrical or mechanical engineering is preferred.
</div></li><li><div>Solid and proven experience in the construction, commissioning, acceptance and operation of mission critical systems, including state-of-the-art electrical distribution systems, static and rotary UPS, HVAC systems, chillers, emergency standby generation, fire alarm/suppression and monitoring systems
</div></li><li><div>Strong understanding of infrastructure redundancy configurations and equipment and their risks (N+1, 2N, ATS/ STS, Failover Scenarios)
</div></li><li><div>Proficient in reading/understanding MEP drawings.
</div></li><li><div>Knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements (preferred)
</div></li><li><div>Proficiency in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as, power circuit installation and power monitoring (preferred)
</div></li><li><div>Ability to evaluate the 3rd party vendor work for quality control, communicate and schedule vendors, and review and improve vendor scope and procedure of work to meet Digital Realty&rsquo;s standards of operation
</div></li><li><div>Strong knowledge of PLC theory and functionality.
</div></li><li><div>Strong knowledge of energy efficiency principals and the ability to recommend energy efficiency improvements.
</div></li><li><div>Strong interpersonal, presentation and communication skills. Ability to respond effectively, verbally in writing to sensitive issues, complex inquiries or complaints.
</div></li><li><div>Detail Oriented with strong organizational skills
</div></li><li><div>Advanced Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Adobe Acrobat, Visio or AutoCad
</div></li><li><div>Basic understanding of emergency situations and escalation processes.
</div></li><li><div>Strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems
</div></li><li><div>Ability to evaluate the 3rd party vendor work for quality control, communicate and schedule vendors, and review and improve vendor scope and procedure of work to meet Digital Realty&rsquo;s standards of operation.
</div></li><li><div>Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions.
</div></li><li><div>Experience assisting with budget management and expense analysis.
</div></li><li><div>Ability to conduct meetings/presentations/trainings in a clear and concise manner.
</div></li><li><div>Demonstrated management ability in supervision, coaching, prioritization, conflict resolution, and organization.
</div></li><li><div>Demonstrated strong leadership qualities<br>
</div></li></ul><p></p><p><b>A bit about us
</b></p><p>Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL&reg;, the company&rsquo;s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx&reg;) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.</p><p></p><p><br>
</p><p></p><p><b>Operations
</b></p><p>Our Operations team keeps our customers&rsquo; infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.<br>
</p><p></p><p><b>What we can offer you
</b></p><p>Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.<br>
</p><p></p><p>Join us and you&rsquo;ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you&rsquo;ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We&rsquo;ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.<br>
</p><p></p><p>Apply today, take charge of your career and grow your talents with us.
</p><p><b>Health and Safety
</b></p><p>Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.<br>
</p><p></p><p><b>Our Compensation Philosophy
</b></p><p>Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.<br>
</p><p></p><p>Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee&rsquo;s total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.<br>
</p><p></p><p>Compensation range : $59.00- $62.00 per hour. This compensation range represents the Company&rsquo;s good faith belief as to what it will pay as an hourly rate for this position at the time of this posting.<br>
</p><p></p><p>Benefits: For this role, Benefits include medical, dental, vision, life and AD&amp;D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.</p></div><p></p>

Manager Engineering Operations

DigitalOcean

<div><div><p>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.</p></div><h2 class="jobSectionHeader"><b>
We are looking for a </b><b>Manager, Customer Success Engineering (AI &amp; Cloud Support)</b><b> who is passionate about delivering exceptional support experiences and building high-performing teams.</b></h2>
<p>
As a <b>Manager, CSE (AI &amp; Cloud Support)</b> at DigitalOcean, you will operate as a Support Manager leading a team of Customer Success Engineers (CSEs) supporting strategic customers across cloud infrastructure and emerging AI/ML workloads. Reporting to the Senior Manager of Customer Success Engineering, you will own day-to-day support operations, team performance, and customer experience outcomes.</p>
<p>
This role is focused on driving operational excellence while building strong technical depth within the team across AI, GPUs, Kubernetes, Databases and core cloud offerings. You will play a key role in ensuring consistent support coverage, developing SMEs, and partnering cross-functionally with Product and Engineering to improve both customer experience and product quality.</p>
<p>
The ideal candidate brings a deep understanding of cloud and AI/ML ecosystems, including machine learning operations (MLOps), and enterprise support, combined with a passion for innovation and automation, and a proven ability to lead teams in delivering &quot;white-glove&quot; experiences for strategic customers.</p><h2 class="jobSectionHeader"><br>
<b>
What You'll Do:</b></h2>
<p><b>
Team Leadership &amp; Development</b></p>
<ul>
<li>Lead, hire, train, mentor and develop a high-performing team of Customer Success Engineers (CSEs), driving accountability, performance, and career growth</li>
<li>Establish performance metrics (KPIs/SLAs) and conduct regular 1:1s, performance reviews, and career development planning.</li>
<li>Own end-to-end support operations, including queue management, escalations, and shift planning to ensure consistent 24x7 coverage.</li>
<li>Drive improvements in key support metrics such as CSAT, response times, resolution times, and overall support quality.</li>
<li>Build and strengthen technical expertise within the team across core areas such as Kubernetes (DOKS), Databases, Compute, and AI/ML workloads.</li><br>
</ul>
<p><b>Strategic Customer Support</b></p><br>
<ul>
<li>Act as the ultimate point of technical escalation for our largest, most strategic enterprise customers across Cloud and AI/ML workloads, stepping in to manage critical incidents and high-severity (Sev1/Sev2) issues.</li>
<li>Design and implement customized support plans, SLAs, and escalation pathways tailored to the needs of strategic accounts.</li>
<li>Partner closely with Technical Account Managers (TAMs), Growth Account Managers (GAM) to conduct Executive Business Reviews (EBRs) and ensure customers are maximizing the value of our Cloud and AI/ML products.</li>
<li>Proactively identify risks and opportunities within strategic accounts to improve customer experience, adoption, and retention.</li>
</ul>
<p><b>Technical &amp; Cross-Functional Operations</b></p>
<ul>
<li>Serve as the Voice of the Customer (VoC) to Product and Engineering teams, synthesizing support data to advocate for bug fixes, feature requests, and UX improvements.</li>
<li>Own and continuously improve escalation protocols between AI/ML Support and CloudOps, Infrastructure Engineering, and Product &mdash; including Jira escalation routing, Sev1 bridge management, and post-incident documentation.</li>
<li> Own the development and maintenance of SOPs, escalation runbooks, HVC support playbooks, and knowledge base content &mdash; treating documentation infrastructure as a core operational lever for team scalability.</li>
<li>Contribute to the vision for AI and automation within support&mdash;building intelligent tooling and driving the team toward an automation-first model to improve efficiency, scalability, and customer experience.</li>
<li>Foster a culture of continuous learning, ensuring the team stays ahead of evolving cloud technologies, AI/ML frameworks, and industry trends.</li>
</ul><h3 class="jobSectionHeader"><b>Key Metrics:</b></h3>
<ul><li>Customer Satisfaction (CSAT) for strategic accounts</li>
<li>Time to Response and Resolution (TTR) for strategic customers</li>
<li>Tier 1 resolution rate vs. escalation rate</li>
<li>Time-to-escalation and engineering handoff SLA adherence</li>
<li>SLA adherence and escalation response times</li>
<li>Support productivity and quality (QA scores)</li>
<li>Post-incident documentation completion rate</li>
</ul><h2 class="jobSectionHeader"><b>What You'll Add to DigitalOcean:</b></h2>
<ul><li><b>Experience: </b>5+ years of experience in Technical Support, Customer Success, or Technical Account Management within B2B SaaS, Cloud, or AI/ML environments ideally including experience supporting AI-native, high-growth companies with 24x7 production dependencies on GPU infrastructure.</li>
<li><b>Leadership: </b>2+ years of people management experience leading technical, customer-facing teams, preferably in a high-growth, post-acquisition, or rapidly scaling environment.</li>
<li><b>Technical Domain Expertise:</b> Solid understanding of AI/ML concepts, including Generative AI, Large Language Models (LLMs), natural language processing (NLP), and MLOps. Deep familiarity with GPU infrastructure (NVIDIA H100/H200, bare metal GPU provisioning) and AI inference workloads is strongly preferred.</li>
<li><b>Coding/Integration:</b> Proficiency in reading and debugging code (Python preferred) and troubleshooting RESTful APIs and cloud architecture.</li>
<li><b>Communication:</b> Excellent verbal and written communication skills, with the ability to translate complex technical or AI concepts for diverse audiences OR to both highly technical engineers and non-technical business executives.</li>
<li><b>Problem-Solving:</b> Proven ability to remain calm under pressure and de-escalate high-stakes situations with enterprise clients.</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul>
<li>Hands-on experience with ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and AI toolchains (e.g., LangChain, Hugging Face).</li>
<li>Experience with major cloud platforms (AWS, Google Cloud, Azure) and their native AI/ML services.</li>
<li>Bachelor's or Master's degree in Computer Science, Data Science, Engineering, or a related technical field.</li>
<li>ITIL or equivalent service management certification</li>
</ul><h2 class="jobSectionHeader"><b>Compensation Range:</b></h2>
<ul><li>$125,000 - $153,000</li>
</ul>
<ul><li>This is a remote role</li></ul>
<p>
JR: 2026-7692</p>
<p><i>
#LI-Remote</i></p><div><h2 class="jobSectionHeader"><b>
Why You'll Like Working for DigitalOcean</b></h2>
<ul><li><b>We innovate with purpose. </b>You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li>
<li><b>We prioritize career development.</b> At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.</li>
<li><b>We care about your well-being. </b>Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.</li>
<li><b>We reward our employees. </b>The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.</li>
<li><b>DigitalOcean is an equal-opportunity employer. </b>We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</li>
</ul>
<p><b>Application Limit:</b> You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.</p></div></div>

Manager, Customer Success Engineering

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
Application deadline: Apr 16, 2026<br>
<br>
At Amazon, we're not just broadcasting live sports &mdash; we're reinventing the world of live sports advertising. The Advertising in Live Events (ALE) team sits at the intersection of Amazon's premium sports and entertainment content and our world-class advertising platform. We move fast, build big, and own our outcomes end-to-end.<br>
<br>
We're looking for a strategic, execution-obsessed Senior Program Manager to join our team as a Senior Live Events Property Manager &mdash; a role where you'll be the single-threaded owner for a portfolio of high-profile, complex live sports properties and a key driver of how Amazon shapes the future of live event advertising globally.<br>
<br>
Drive strategic vision and execution: You'll own the end-to-end strategy and execution for your properties &mdash; from multi-year roadmap planning through launch, optimization, and continuous innovation. You'll define success metrics, identify growth opportunities, and influence product and business strategy across global live events.<br>
<br>
Lead through influence and complexity: Partner with and influence senior leaders across Sales, Monetization, Product, Engineering, and Operations teams to deliver flawless ad experiences for some of the most-watched live events on the planet. You'll navigate ambiguity, resolve cross-organizational conflicts, and drive alignment across competing priorities.<br>
<br>
Think strategically, mentor operationally: Beyond managing your own portfolio, you'll serve as a thought leader and mentor to other property managers, establishing best practices, scaling processes, and raising the bar for the entire team. You'll identify systemic improvements and drive organizational change.<br>
<br>
Make transformational impact: Your work directly shapes advertiser outcomes, viewer experiences, and Amazon's position as the premier destination for live sports advertising globally. You'll own business-critical launches and drive measurable revenue impact.<br>
<br>
If you're energized by complexity, thrive in ambiguous environments, excel at influencing senior stakeholders, and want to work on programs that millions of people experience in real time &mdash; this is the role for you.<br>
<br>
About the team<br>
The Advertising in Live Events (ALE) team sits at the intersection of premium sports and entertainment content and Amazon's advertising business. We are a fast-growing, cross-functional team responsible for the end-to-end lifecycle of advertising across Amazon's live sports properties. Our team spans Property Management, Product, Go-to-Market and Engineering, working together to deliver innovative ad experiences for advertisers and viewers alike. We are builders and owners &mdash; moving quickly, solving complex problems, and raising the bar on what live event advertising can be. Join us as we scale and shape the future of live sports advertising at Amazon.</p><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>5+ years of program or project management experience</li><li>Experience using data and metrics to determine and drive improvements</li><li>Experience owning program strategy, end to end delivery, and communicating results to senior leadership</li><li>Bachelor's degree or equivalent</li><li>Experience with ad serving platforms, advertising technology systems, or media operations platforms</li><li>Demonstrated ability to influence without authority and drive alignment across competing organizational priorities</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>7+ years of program or project management experience</li><li>Project Management Professional (PMP) or equivalent certification</li><li>Experience managing global advertising programs across multiple countries and regions</li><li>Deep knowledge of live streaming, production operations, or broadcast advertising workflows</li><li>Proven track record of mentoring and developing other program managers or team members</li><li>Experience working directly with Director and VP-level stakeholders to shape business strategy</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, CO, Denver - 115,600.00 - 160,000.00 USD annually<br>
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually</div><p></p>

Live Events Property Manager, Advertising in Live Events

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
The AWS Data Center Availability Serviceability team works with hundreds of AWS data centers globally to deliver the highest quality and lowest cost availability, capacity, and scaling results for our customers. We standardize operations globally by delivering tools, policy, processes, and procedures to our internal teams.<br>
<br>
Serviceability is the ability to maintain, repair, and manage infrastructure assets efficiently throughout their lifecycle &mdash; encompassing maintenance standards, spares management, training and certifications, operational readiness, and the systematic use of data and automation to prevent disruptions and drive continuous improvement.<br>
<br>
We are seeking an experienced manager of Technical Program Managers to lead our Mechanical Serviceability &amp; Special Programs team. This team owns the global maintenance standards, spares strategies, training requirements, and operational readiness for mechanical systems across the global AWS fleet of data centers including cooling systems (air handlers, chillers, air conditioners, cooling towers, liquid cooling), water treatment and distribution, and mechanical new product introduction (NPI), Fire &amp; Life Safety (FLS), Physical Security &amp; Media Destruction as well as critical cross-functional programs in Operational Readiness Testing (ORT) and new site launch.<br>
<br>
What you will do: You will manage a team of 6 TPMs who define and drive maintenance standards, serviceability programs, and operational readiness across the global fleet. You will provide technical and programmatic leadership to your team while partnering with engineering, operations, construction, and design stakeholders to ensure our data centers are maintained safely, reliably, and efficiently. You will own the strategy and execution for mechanical serviceability and multiple special programs simultaneously &mdash; setting priorities, removing blockers, and ensuring your team delivers results that scale. You will be responsible for hiring and developing top TPM talent and building a team culture that raises the bar.<br>
<br>
Why it matters: AWS customers depend on the physical infrastructure behind every service they use. Mechanical systems &mdash; cooling, water, fire suppression &mdash; are foundational to data center availability. When these systems are maintained well, customers never notice. When they aren't, the impact is immediate. This team ensures we have the right standards, the right readiness processes, and the right people to keep the fleet running as we scale.<br>
<br>
Why you will love it: You will have broad exposure to teams and leaders across AWS Infrastructure. You will own programs that directly impact data center availability and operational safety at global scale. You will build and lead a team of specialists across multiple technical disciplines &mdash; mechanical, FLS, security, and operational readiness &mdash; giving you a uniquely diverse portfolio. And you will have real ownership to define strategy, not just execute it.<br>
<br>
Key job responsibilities<br>
<ul><li>Lead, hire, develop, and retain a high-performing team of TPMs across mechanical serviceability and special programs</li><li>Define and drive global maintenance standards for mechanical systems (cooling, water treatment and distribution, mechanical NPI)</li><li>Own Mechanical Operational Readiness Testing (ORT) programs</li><li>Own FLS, Physical Security &amp; Media Destruction programs</li><li>Partner with engineering, operations, and construction teams to ensure serviceability is designed in from the start</li><li>Drive effective teamwork, communication, and collaboration across multiple organizations with competing priorities</li><li>Use data and metrics to back up assumptions, measure program health, and make trade-off decisions</li><li>Anticipate bottlenecks, provide escalation management, and balance business needs with technical constraints</li><li>Identify opportunities to simplify processes and converge overlapping efforts</li><li>Travel up to 25%</li></ul><br>
A day in the life<br>
You will split your time between people leadership and program execution. On any given day you might be reviewing mechanical maintenance standards with your team, aligning with operations leadership on ORT readiness criteria or new site launch criteria, working through an FLS compliance gap with regional teams, or coaching a TPM through a complex stakeholder negotiation. You will operate at both the strategic level, setting the direction for your programs and the tactical level, digging into the details when it matters.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>5+ years of people management experience</li><li>5+ years of technical program management experience</li><li>Bachelor's degree in Engineering, Computer Science, or a related technical field</li><li>Experience in people management</li><li>Experience in technical program management</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Knowledge of data center infrastructure design, operations, or delivery</li><li>Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients</li><li>Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules</li><li>Experience with Agile or other program management methodologies</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, VA, Herndon - 163,600.00 - 221,300.00 USD annually<br>
USA, WA, Seattle - 163,600.00 - 221,300.00 USD annually</div><p></p>

Manager, Technical Program Management , Availability Serviceability

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Amazon Robotics (AR) seeks a talented and motivated Sr. Supply Chain Systems Technical Program Manager (TPM) to join the Robotics Supply Chain (RSC) team. The TPM will define the end to end Planning capability framework along S&amp;OP, Demand Planning and Supply Planning in coordination with Robotic Supply Chain operating functions - NPI, Order Management, Sourcing, Procurement and Logistics. The TPM will lead the business side adoption and evolution of the Kinaxis Supply Chain Planning application - will manage the business activities along requirements design to testing and deployment. The TPM will collaborate with internal customers, RSC functional teams, IT business applications product management, application and software engineering, and infrastructure teams while navigating a fast-paced project environment. The TPM will own the planning and execution for all supply chain Planning execution system launch deliverables across RSC. The TPM will be the single-threaded leader for RSC for Kinaxis and all core Planning applications, developing technical solutions that scale to growth and solve operational needs/challenges. The TPM will own the technical planning and project execution in partnership with the AR system technology team for all launch deliverables across RSC.<br>
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The TPM must possess the ability to build strong relationships with customers and operate in a dynamic, fast-paced environment. This is a large-scope, high-visibility role that requires a strong executive presence. The TPM will require a solid understanding of supply chain processes with in depth Planning operations experience, including technical system capabilities/features and associated business utilization, and interconnectivity to upstream and downstream applications specifically with PLM and ERP business processes and applications. The Sr. TPM role for Supply Chain Systems will own all aspects of the business definition of the Supply Chain Planning Architecture covering all relevant business processes and capabilities, including business intelligence and data integrity. The ideal candidate will have a passion for supply chain with deep Planning domain expertise, able to dive deep into core business processes and supporting applications/systems.
<br>
<br>
Key job responsibilities<br>
<ul><li>Creating Supply Chain Planning capability framework. Building capability roadmap aimed to drive increasing operating maturity.</li><li>Lead RSC system initiatives and maintain on-time delivery to program&rsquo;s success criteria. Understands system limitations, scaling factors, boundary conditions, and/or the reasons for architectural decisions.</li><li>Utilize strong technical judgement to inform stakeholders of technology and business trade-offs.
</li><li>Partner with both IT, RSC, internal customers to understand current and future system limitations with respect to scaling systems capability. Knows how to decouple dependencies, prevents duplicate efforts and collisions/outages.</li><li>Prepare and facilitate business requirements documents to ensure RSC customer needs are met through system enhancement.</li><li>Partner with RSC stakeholders to analyze business requirements and translate into an architectural blueprint that outlines solutions that integrate across applications, systems and platforms to achieve business objectives. Knows how to make sure engineering teams are focused on the right solutions for the customer and organization.
</li><li>Understands the consequences of short-term solutions and impact on long-term architecture</li><li>Lead large scale systems implementation projects to support supply chain business processes including the associated database management.</li><li>Capable of holding a technical team to a high standard for both solutions and technical practices.</li><li>Able to influence business operations leaders in context of investment decisions driven by quantitative ROI models.
</li><li>Able to simplify concurrent project delivery, including development and testing processes for projects that cross team boundaries.</li><li>Develop and manage business process mapping, process gap identification, and gap reconciliation.</li></ul><br>
A day in the life<br>
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:<br>
<br>
1. Medical, Dental, and Vision Coverage<br>
2. Maternity and Parental Leave Options<br>
3. Paid Time Off (PTO)<br>
4. 401(k) Plan<br>
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If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you&rsquo;re passionate about this role and want to make an impact on a global scale, please apply!</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree in engineering, computer science or equivalent</li><li>5+ years experience in Supply Chain Planning Operations supporting large scale manufacturing activities.</li><li>5+ years experience with implementation of large scale Planning Applications, building supply chain processes and coordinating release schedules</li><li>5+ years experience managing large scale programs across functional business operations and IT teams, building processes and coordinating release schedules</li><li>5+ years experience in defining Planning capability frameworks with corresponding solution roadmaps. Experience expressing business value statements and articulation of business benefits aimed to secure buy-in, with senior leadership forums.</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience</li><li>Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules</li><li>Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership</li><li>Master's degree</li><li>PMP, or PMP certificate</li><li>APICS Certification</li><li>Experience with ERP and PLM systems preferred, especially Oracle, SAP and Teamcenter</li><li>Experience with MES systems preferred, especially Proplanner</li><li>Multidisciplinary background along Supply Chain Business Operations and IT development teams designing and implementing Supply Chain Planning applications</li><li>Experience with Kinaxis supply planning</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, MA, BOSTON - 148,700.00 - 201,200.00 USD annually<br>
USA, MA, Boston - 148,700.00 - 201,200.00 USD annually<br>
USA, WA, SEATTLE - 148,700.00 - 201,200.00 USD annually<br>
USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually</div><p></p>

Sr. Technical PM - Supply Chain Planning, Robotics Supply Chain PMO

<div>At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. Those in software engineering at PwC will focus on developing innovative software solutions to drive digital transformation and enhance business performance. In this field, you will use your knowledge to design, code, and test cutting-edge applications that revolutionise industries and deliver exceptional user experiences.<p><br>
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn&rsquo;t clear, you ask questions, and you use these moments as opportunities to grow.</p><p></p><p>
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:</p><p></p><ul><li>
Respond effectively to the diverse perspectives, needs, and feelings of others.</li><li>
Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.</li><li>
Use critical thinking to break down complex concepts.</li><li>
Understand the broader objectives of your project or role and how your work fits into the overall strategy.</li><li>
Develop a deeper understanding of the business context and how it is changing.</li><li>
Use reflection to develop self awareness, enhance strengths and address development areas.</li><li>
Interpret data to inform insights and recommendations.</li><li>
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.</li></ul><div><div><p><br>
The Opportunity</p></div><p></p><div><p><br>
As part of PwC&rsquo;s Scaled Engineering Services practice, you will contribute to delivering reliable, scalable, and cost-effective technology solutions that enable operational excellence and business agility. Our teams apply deep technical expertise and a strong service-oriented mindset to support the design, development, deployment, and maintenance of enterprise-grade IT systems and applications. In this capacity, you will help lead and coordinate end-to-end execution of technology initiatives - driving disciplined project planning, proactive stakeholder communication, and consistent service delivery across cross-functional engineering teams.</p></div><p></p><div><p><br>
As a Technical Program Manager, you will help lead the charge in driving software and product innovation within our Advisory practice. Your role will involve overseeing the development and implementation of cutting-edge software engineering projects, confirming they align with engagement team needs and industry standards. As a Senior Associate, you will leverage your problem-solving skills and critical thinking to build meaningful engagement team connections and guide your team through complex challenges. You will be responsible for mentoring junior team members, maintaining professional and technical standards, and navigating ambiguity to deliver quality solutions.</p></div><p></p><div><p><br>
In this role, you will have the opportunity to work within our Advisory practice focusing on managed services that enhance engagement team operations. You will utilize your skills in software development, project planning, and business requirements analysis to create impactful solutions. By fostering a collaborative environment, you will contribute to the growth of your personal brand and technical knowledge, while supporting the firm's overall business strategies.</p></div><p></p><div><p><br>
Responsibilities</p></div><p></p><div><ul><li><p><br>
Lead software engineering projects, overseeing timelines, objectives, planning, execution, and delivery.</p></li></ul></div><div><ul><li><p>
Analyze business requirements in collaboration with cross-functional teams to align solutions with engagement team needs.</p></li></ul></div><div><ul><li><p>
Apply software development methodologies to enhance project outcomes, planning discipline, and execution rigor.</p></li></ul></div><div><ul><li><p>
Lead application development initiatives using platforms such as Mendix and Appian.</p></li></ul></div><div><ul><li><p>
Apply solution architecture principles to design scalable, efficient systems and facilitate enterprise application integration.</p></li></ul></div><div><ul><li><p>
Implement continuous integration and delivery practices to streamline deployment and improve release quality.</p></li></ul></div><div><ul><li><p>
Oversee quality assurance testing to confirmadherence to quality standards and performance expectations.</p></li></ul></div><div><ul><li><p>
Troubleshoot and resolve software issues to enhance system performance and address technical challenges.</p></li></ul></div></div><div><div><ul><li><p>
Leverage Knowledge in AI and emerging technologies</p></li></ul></div><p></p><div><p><br>
What You Must Have</p></div><p></p><div><ul><li><br>
At least a Bachelor's degree or, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in Engineering Program Management for each missing year of college is required</li></ul></div><div><ul><li>At least 10 years of experience</li></ul></div><p></p><div><p><br>
What Sets You Apart</p></div><p></p><div><ul><li><p><br>
Demonstrating proficiency in software development methodologies, including Agile, Scrum, and Waterfall.</p></li></ul></div><div><ul><li><p>
Having obtained Project Management Professional (PMP) and/or Certified ScrumMaster (CSM) certifications.</p></li></ul></div><div><ul><li><p>
Applying analytical thinking in software project planning, troubleshooting, and solution development.</p></li></ul></div><div><ul><li><p>
Leveraging experience with continuous integration and delivery (CI/CD) practices.</p></li></ul></div><div><ul><li><p>
Utilizing API management and microservices architecture to enable scalable solutions.</p></li></ul></div><div><ul><li><p>
Excelling in project management tools such as Microsoft Project and JIRA.</p></li></ul></div><div><ul><li><p>
Managing budgets and financial resources effectively.</p></li></ul></div><div><ul><li><p>
Negotiating resources, timelines, and scope with stakeholders.</p></li></ul></div><div><ul><li><p>
Driving engagement team management and business process improvement initiatives.</p></li></ul></div><div><ul><li><p>
Understanding and leveraging AI technologies such as OpenAI and Claude Code</p></li></ul></div></div><p><br>
The salary range for this position is: $95,000 - $106,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance-SES</p><p></p><p>
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.</p><p></p><p>
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.</p><p></p><p>
Learn more about how we work: https://pwc.to/how-we-work</p><p></p><p>
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.</p><p></p><p><br>
#LI-Hybrid</p></div>

Senior Technical Program Manager

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
Come help us build the worlds most personal and proactive AI assistant with Alexa+. With over 600 million Alexa devices now out in the world, the latest advancements in generative AI have unlocked new possibilities&mdash;enabling us to reimagine the personal communication experience in our pursuit of making customers' lives better and easier every day.<br>
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Our vision at Alexa Connections is to build the most trusted AI assistant that helps our customers gets things done and creates moments of joy. We build delightful Communication Experiences for connecting within customers household (Announcements, Drop-In's), with their community (Video Calling, Phone Number calling, Emailing, Texting, Sharing) and with AI for improved productivity (Calendar/Task extraction). We also build real time multi-modal AI primitives that help serve customers across Amazon portfolio of devices that include Alexa, FireTV, Ring etc. Generative AI is deeply embedded in our product development life cycle across all our experiences and primitives.<br>
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If you&rsquo;re passionate about building magical experiences for customers, while solving complex technical problems, then this role is for you. You will operate at the intersection of large language models, real time communications, voice and graphical user interfaces, and mixed reality to deliver delightful experiences for end customers.<br>
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Come join us to invent the future of how billion's of customers will connect with and through their virtual AI assistants.<br>
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Key job responsibilities<br>
As a Principal Product Manager - Technical in Alexa Connections, you will bring AI-Native product building skills to accelerate value for our customers. You will be responsible strategizing and building Alexa communications and real time multi-modal AI experiences. This role is highly cross-functional &mdash; you will work closely with engineering, science, design, business intelligence, operations, finance and executive teams to bring features to market and develop and grow business opportunities for Amazon. You will drive products strategies with our industry partners to launch multiple 0-1 product lines. A successful candidate will be highly analytical, able to work effectively in a matrix organization, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications that customers love.<br>
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About the team<br>
Alexa Connections is a highly distributed team across six Amazon approved sites. We have industry experts in real time communications, computer vision, media processing, consumer facing UX. We imbibe Amazon's Leadership Principles, hold each other accountable and have lots of fun while building a product billions of our users love. You will constantly help us foster a culture where everyone can do their best work.</p><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>8+ years of product or program management, product marketing, business development or technology experience</li><li>Bachelor's degree</li><li>Experience with feature delivery and tradeoffs of a product</li><li>Experience owning/driving roadmap strategy and definition</li><li>Experience with end to end product delivery</li><li>Experience contributing to engineering discussions around technology decisions and strategy related to a product</li><li>Experience technical product management</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience working directly with Engineers on product enhancements</li><li>Experience in project management methodologies, business analysis, or process improvement</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, CA, Sunnyvale - 206,900.00 - 279,900.00 USD annually<br>
USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually</div><p></p>

Principal Product Manager - Technical, Alexa Connections

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