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manager customer success engineering

DigitalOcean

<div><div><p>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.</p></div><h2 class="jobSectionHeader"><b>
We are looking for a </b><b>Manager, Customer Success Engineering (AI &amp; Cloud Support)</b><b> who is passionate about delivering exceptional support experiences and building high-performing teams.</b></h2>
<p>
As a <b>Manager, CSE (AI &amp; Cloud Support)</b> at DigitalOcean, you will operate as a Support Manager leading a team of Customer Success Engineers (CSEs) supporting strategic customers across cloud infrastructure and emerging AI/ML workloads. Reporting to the Senior Manager of Customer Success Engineering, you will own day-to-day support operations, team performance, and customer experience outcomes.</p>
<p>
This role is focused on driving operational excellence while building strong technical depth within the team across AI, GPUs, Kubernetes, Databases and core cloud offerings. You will play a key role in ensuring consistent support coverage, developing SMEs, and partnering cross-functionally with Product and Engineering to improve both customer experience and product quality.</p>
<p>
The ideal candidate brings a deep understanding of cloud and AI/ML ecosystems, including machine learning operations (MLOps), and enterprise support, combined with a passion for innovation and automation, and a proven ability to lead teams in delivering &quot;white-glove&quot; experiences for strategic customers.</p><h2 class="jobSectionHeader"><br>
<b>
What You'll Do:</b></h2>
<p><b>
Team Leadership &amp; Development</b></p>
<ul>
<li>Lead, hire, train, mentor and develop a high-performing team of Customer Success Engineers (CSEs), driving accountability, performance, and career growth</li>
<li>Establish performance metrics (KPIs/SLAs) and conduct regular 1:1s, performance reviews, and career development planning.</li>
<li>Own end-to-end support operations, including queue management, escalations, and shift planning to ensure consistent 24x7 coverage.</li>
<li>Drive improvements in key support metrics such as CSAT, response times, resolution times, and overall support quality.</li>
<li>Build and strengthen technical expertise within the team across core areas such as Kubernetes (DOKS), Databases, Compute, and AI/ML workloads.</li><br>
</ul>
<p><b>Strategic Customer Support</b></p><br>
<ul>
<li>Act as the ultimate point of technical escalation for our largest, most strategic enterprise customers across Cloud and AI/ML workloads, stepping in to manage critical incidents and high-severity (Sev1/Sev2) issues.</li>
<li>Design and implement customized support plans, SLAs, and escalation pathways tailored to the needs of strategic accounts.</li>
<li>Partner closely with Technical Account Managers (TAMs), Growth Account Managers (GAM) to conduct Executive Business Reviews (EBRs) and ensure customers are maximizing the value of our Cloud and AI/ML products.</li>
<li>Proactively identify risks and opportunities within strategic accounts to improve customer experience, adoption, and retention.</li>
</ul>
<p><b>Technical &amp; Cross-Functional Operations</b></p>
<ul>
<li>Serve as the Voice of the Customer (VoC) to Product and Engineering teams, synthesizing support data to advocate for bug fixes, feature requests, and UX improvements.</li>
<li>Own and continuously improve escalation protocols between AI/ML Support and CloudOps, Infrastructure Engineering, and Product &mdash; including Jira escalation routing, Sev1 bridge management, and post-incident documentation.</li>
<li> Own the development and maintenance of SOPs, escalation runbooks, HVC support playbooks, and knowledge base content &mdash; treating documentation infrastructure as a core operational lever for team scalability.</li>
<li>Contribute to the vision for AI and automation within support&mdash;building intelligent tooling and driving the team toward an automation-first model to improve efficiency, scalability, and customer experience.</li>
<li>Foster a culture of continuous learning, ensuring the team stays ahead of evolving cloud technologies, AI/ML frameworks, and industry trends.</li>
</ul><h3 class="jobSectionHeader"><b>Key Metrics:</b></h3>
<ul><li>Customer Satisfaction (CSAT) for strategic accounts</li>
<li>Time to Response and Resolution (TTR) for strategic customers</li>
<li>Tier 1 resolution rate vs. escalation rate</li>
<li>Time-to-escalation and engineering handoff SLA adherence</li>
<li>SLA adherence and escalation response times</li>
<li>Support productivity and quality (QA scores)</li>
<li>Post-incident documentation completion rate</li>
</ul><h2 class="jobSectionHeader"><b>What You'll Add to DigitalOcean:</b></h2>
<ul><li><b>Experience: </b>5+ years of experience in Technical Support, Customer Success, or Technical Account Management within B2B SaaS, Cloud, or AI/ML environments ideally including experience supporting AI-native, high-growth companies with 24x7 production dependencies on GPU infrastructure.</li>
<li><b>Leadership: </b>2+ years of people management experience leading technical, customer-facing teams, preferably in a high-growth, post-acquisition, or rapidly scaling environment.</li>
<li><b>Technical Domain Expertise:</b> Solid understanding of AI/ML concepts, including Generative AI, Large Language Models (LLMs), natural language processing (NLP), and MLOps. Deep familiarity with GPU infrastructure (NVIDIA H100/H200, bare metal GPU provisioning) and AI inference workloads is strongly preferred.</li>
<li><b>Coding/Integration:</b> Proficiency in reading and debugging code (Python preferred) and troubleshooting RESTful APIs and cloud architecture.</li>
<li><b>Communication:</b> Excellent verbal and written communication skills, with the ability to translate complex technical or AI concepts for diverse audiences OR to both highly technical engineers and non-technical business executives.</li>
<li><b>Problem-Solving:</b> Proven ability to remain calm under pressure and de-escalate high-stakes situations with enterprise clients.</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul>
<li>Hands-on experience with ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and AI toolchains (e.g., LangChain, Hugging Face).</li>
<li>Experience with major cloud platforms (AWS, Google Cloud, Azure) and their native AI/ML services.</li>
<li>Bachelor's or Master's degree in Computer Science, Data Science, Engineering, or a related technical field.</li>
<li>ITIL or equivalent service management certification</li>
</ul><h2 class="jobSectionHeader"><b>Compensation Range:</b></h2>
<ul><li>$125,000 - $153,000</li>
</ul>
<ul><li>This is a remote role</li></ul>
<p>
JR: 2026-7692</p>
<p><i>
#LI-Remote</i></p><div><h2 class="jobSectionHeader"><b>
Why You'll Like Working for DigitalOcean</b></h2>
<ul><li><b>We innovate with purpose. </b>You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li>
<li><b>We prioritize career development.</b> At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.</li>
<li><b>We care about your well-being. </b>Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.</li>
<li><b>We reward our employees. </b>The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.</li>
<li><b>DigitalOcean is an equal-opportunity employer. </b>We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</li>
</ul>
<p><b>Application Limit:</b> You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.</p></div></div>

Manager, Customer Success Engineering

Onni Group

<div><p><b>Job Description:</b></p><p>
The Assistant Project Manager &ndash; Interior Design supports the planning, design coordination, execution, and closeout of high-rise residential projects, with a primary focus on interior design implementation. This role ensures design intent is executed accurately and aligned with budget, schedule, and company standards.</p><p></p><p><b>
Perks and Benefits:</b><br>
When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:</p><ul><li>
3 weeks PTO</li><li>
Annual education allowance of up to $1,000</li><li>
Referral program</li><li>
Free Onsite Parking or Commuting Support</li><li>
Residential housing discount after 1 year of continuous employment</li><li>
Friends and family rates for our Hotel Properties throughout the company</li></ul><p></p><p><b>
What Will You Do?</b></p><ul><li>
Assist in initiation, planning, execution, and closeout of high-rise residential projects.</li><li>
Coordinate designers, consultants, engineers, subcontractors, and vendors.</li><li>
Develop and maintain interior project schedules and monitor critical path items.</li><li>
Assist with budgeting, cost estimating, and value engineering for interior scopes.</li><li>
Manage RFIs, submittals, change orders, and subcontractor invoices.</li><li>
Lead finish palettes, material selections, and FF&amp;E specifications.</li><li>
Review reflected ceiling plans, lighting plans, elevations, and interior details.</li><li>
Oversee FF&amp;E procurement and installation.</li><li>
Conduct field verifications and maintain punch lists.</li><li>
Ensure compliance with ADA and building codes.</li><li>
Support quality control and resolve field design issues.</li><li>
Participate in post-project reviews.</li></ul><p></p><p>
Interior Design &amp; Technical Oversight</p><ul><li>
Lead and coordinate finish palettes, materials selections, and FFE&amp;F specification for residential units amenities, and common areas</li><li>
Review and manager construction drawings including reflected ceilings plans, lighting plans, electrical plans, and interior elevations.</li><li>
Ensure interior design documentation aligns with architectural drawings and construction requirements.</li><li>
Oversee procurement, bidding, and installation of FF&amp;E packages</li><li>
Review shop drawings and submittals for compliance with design intent</li><li>
Conduct field verifications to ensure finishes and installations meet design specifications</li><li>
Ensure compliance with building codes, ADA requirements, and applicable regulations</li><li>
Stay current with residential market trends, materials, and high-rise design standards</li></ul><p></p><p>
Pre-Construction &amp; Budget Management</p><ul><li>
Assist with quantity take-offs and bid packages for interior scopes</li><li>
Perform cost analysis of material selections and recommend value-engineering solutions</li><li>
Maintain project cost databases and track interior budget performance</li><li>
Prequalify vendors and subcontractors for finish trades</li><li>
Draft and administer subcontracts related to interior scopes</li></ul><p></p><p>
Field Engineering &amp; Quality Control</p><ul><li>
Support overall quality control for interior finishes and detailing</li><li>
Conduct site walks to verify installations align with drawings and specifications</li></ul><p></p><p><b>
What You Bring</b></p><ul><li>
Minimum 3 years of Project Engineer experience</li><li>
Experience in ground up high rise construction.</li><li>
Associate&rsquo;s degree or higher in Interior Design, Interior Architecture, Construction Management, or related field preferred</li><li>
Strong knowledge of construction methods, detailing, and building codes</li><li>
Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows</li><li>
Ability to guide, direct, and coordinate a department with five or more employees</li><li>
Demonstrated ability to effectively run a department in an efficient manner</li><li>
Ability to read, analyze, and interpret prints, architectural drawings, financial and job cost reports</li><li>
Excellent knowledge of the industry and trends impacting the business</li><li>
Excellent customer service orientation and excellent interpersonal skills</li><li>
Excellent oral and written communication skills</li></ul><ul><li>
Develop and maintain punch lists for residential units and amenity spaces</li><li>
Assist in preparing project-specific safety plans and conducting site safety reviews</li><li>
Troubleshoot field conditions and coordinate design solutions with consultants</li></ul><p></p><p><b><br>
Salary Range:</b></p><p>
$120,000-$140,000</p><p></p><p><b><br>
About The Company:</b></p><p><b>
Onni</b></p><p>
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.</p><p></p><p><b><br>
AI Use:</b></p><p>
This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.</p><p></p><p><br>
All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.</p><p></p><p><b><br>
How To Apply:</b></p><p><i>
Please apply through the link on the job posting and attach your resume and any other required documents.</i></p><p><i>
We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.</i></p></div><p></p>

Assistant Construction Project Manager - Interiors

Digital Realty

<div><p><b>Position Title: Manager Engineering Operations<br>
</b></p><p></p><p><b>Your role
</b></p><p>The Manager Engineering Operations is the technical lead for all data center engineering operations at one or more facilities and is responsible for the direct supervision of facility and data center engineers. He/she reports directly to the Manager Data Center Operations and is responsible for the review/approval/implementation of SOPs/MOPs/EOPs for the site and the proper implementation and training of these procedures. The Manager Engineering Operations responsibilities include oversight of general facility operations and will work in conjunction with the site remote hands, security, and janitorial teams. The Manager Engineering Operations will have experience in data center mechanical, electrical, and plumbing systems. He/she will possess knowledge of large-scale data centers, including state-of-the-art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systems. In addition, the MEO will be accountable for the coordination and completion of all significant planned and emergency maintenance events for the facility and confirm these activities are executed in a controlled and proven method to ensure the reliability of the critical loads supported by these systems. The MEO is ultimately responsible for identifying, evaluating, and executing operational strategies with the local site engineers to achieve the highest level of availability.<br>
</p><p></p><p><b>What you&rsquo;ll do
</b></p><ul><li><div>Complete understanding of the following DLR and site related items:
</div><ul><li><div>Facility layout and operation of MEP systems and the ability to illustrate site specific system one-lines.
</div></li><li><div>Equipment nomenclature standards and equipment locations
</div></li><li><div>Facility drawings and equipment specifications for standard and non-standard assets
</div></li><li><div>Equipment sequence of operations (SOO&rsquo;s), standard operating procedures (SOP&rsquo;s), and emergency operating procedures (EOP&rsquo;s).
</div></li><li><div>Customer SLA&rsquo;s and engineering specific lease obligations critical to data center operations.
</div></li><li><div>All facility EOPS.
</div></li><li><div>BMS alarm functionality, alarm escalation/acknowledgement, and ability to extract data and trends
</div></li><li><div>DLR event management, event escalation, and incident reporting procedures
</div></li><li><div>Execution of root cause analysis following an event along with the creation of a customer facing executive summary
</div></li><li><div>Computerized Maintenance Management System (CMMS), including the ability to create, edit, implement, and close change management work orders.
</div></li><li><div>Create/edit/resolve/close incident reports following a site incident
</div></li><li><div>Maintenance and Operations Standards, scheduling vendors and internal labor to support work efforts at the site.
</div></li><li><div>Digital Realty&rsquo;s Environmental and Occupational Health and Safety standards
</div></li></ul></li><li><div>Execute all aspects of data center engineering including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
</div></li><li><div>Supervises all MEP construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.
</div></li><li><div>Develop and supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of Digital Realty&rsquo;s periodic maintenance program and maintenance calendar and to ensure labor cost are closely monitored and controlled, and personnel efficiency is enforced.
</div></li><li><div>Executor in the site-specific change management processes including the creation and review of all Method of Procedures (MOPs) for all risk level maintenance and repairs including high risk and non-standard procedures as well as the oversight of those maintenances.
</div></li><li><div>Executor of walk-throughs for high-risk critical transferring and to act as a resource for staff questions/confusion regarding any facility related issue.
</div></li><li><div>Advanced ability to effectively troubleshoot site mechanical and electrical systems.
</div></li><li><div>Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation.
</div></li><li><div>Review rounds/inspections for normal operation, trends, and to detect anomalies in those rounds.
</div></li><li><div>Identify trends and analyze risks. Articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis.
</div></li><li><div>Develop, evaluate, and recommend improvements to complex equipment and system SOO&rsquo;s, SOP&rsquo;s, MOP&rsquo;s, and EOP&rsquo;s when possible.
</div></li><li><div>Complete understanding and knowledge of the local customers business and datacenter operation.
</div></li><li><div>Identify process-based improvements that generate operational and financial efficiencies including the development and presentation of the business case.
</div></li><li><div>Support Real Estate Manager with the management of expenses and assist with budgeting, forecasting and reporting requirements by providing capital expense requirements and justifications.
</div></li><li><div>Support Real Estate Management team by assisting in the supervision of general facility services, including, but not limited to janitorial services, landscaping, and snow removal services to ensure compliance with contractual requirements.
</div></li><li><div>Support various accreditation initiatives, including, but not limited to, SSAE16, SOC2, ISO 27001, etc. as may be required by Digital Realty.
</div></li><li><div>Maintain compliance with local health &amp; safety (i.e. OSHA) standards and national electrical and building codes.
</div></li><li><div>Responsible for maintaining and tracking site spare parts inventory, including maintenance parts and materials that may not be stored at the site but would be required periodically for site specific maintenances.<br>
</div></li></ul><p></p><p><b>What you&rsquo;ll need
</b></p><ul><li><div>5 years related facility management experience in Data Center operations (or related electrical or mechanical engineering field) managing or leading data center operations teams in a large-scale mission critical environment. Bachelor&rsquo;s degree in electrical or mechanical engineering is preferred.
</div></li><li><div>Solid and proven experience in the construction, commissioning, acceptance and operation of mission critical systems, including state-of-the-art electrical distribution systems, static and rotary UPS, HVAC systems, chillers, emergency standby generation, fire alarm/suppression and monitoring systems
</div></li><li><div>Strong understanding of infrastructure redundancy configurations and equipment and their risks (N+1, 2N, ATS/ STS, Failover Scenarios)
</div></li><li><div>Proficient in reading/understanding MEP drawings.
</div></li><li><div>Knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements (preferred)
</div></li><li><div>Proficiency in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as, power circuit installation and power monitoring (preferred)
</div></li><li><div>Ability to evaluate the 3rd party vendor work for quality control, communicate and schedule vendors, and review and improve vendor scope and procedure of work to meet Digital Realty&rsquo;s standards of operation
</div></li><li><div>Strong knowledge of PLC theory and functionality.
</div></li><li><div>Strong knowledge of energy efficiency principals and the ability to recommend energy efficiency improvements.
</div></li><li><div>Strong interpersonal, presentation and communication skills. Ability to respond effectively, verbally in writing to sensitive issues, complex inquiries or complaints.
</div></li><li><div>Detail Oriented with strong organizational skills
</div></li><li><div>Advanced Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Adobe Acrobat, Visio or AutoCad
</div></li><li><div>Basic understanding of emergency situations and escalation processes.
</div></li><li><div>Strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems
</div></li><li><div>Ability to evaluate the 3rd party vendor work for quality control, communicate and schedule vendors, and review and improve vendor scope and procedure of work to meet Digital Realty&rsquo;s standards of operation.
</div></li><li><div>Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions.
</div></li><li><div>Experience assisting with budget management and expense analysis.
</div></li><li><div>Ability to conduct meetings/presentations/trainings in a clear and concise manner.
</div></li><li><div>Demonstrated management ability in supervision, coaching, prioritization, conflict resolution, and organization.
</div></li><li><div>Demonstrated strong leadership qualities<br>
</div></li></ul><p></p><p><b>A bit about us
</b></p><p>Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL&reg;, the company&rsquo;s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx&reg;) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.</p><p></p><p><br>
</p><p></p><p><b>Operations
</b></p><p>Our Operations team keeps our customers&rsquo; infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.<br>
</p><p></p><p><b>What we can offer you
</b></p><p>Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.<br>
</p><p></p><p>Join us and you&rsquo;ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you&rsquo;ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We&rsquo;ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.<br>
</p><p></p><p>Apply today, take charge of your career and grow your talents with us.
</p><p><b>Health and Safety
</b></p><p>Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.<br>
</p><p></p><p><b>Our Compensation Philosophy
</b></p><p>Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.<br>
</p><p></p><p>Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee&rsquo;s total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.<br>
</p><p></p><p>Compensation range : $59.00- $62.00 per hour. This compensation range represents the Company&rsquo;s good faith belief as to what it will pay as an hourly rate for this position at the time of this posting.<br>
</p><p></p><p>Benefits: For this role, Benefits include medical, dental, vision, life and AD&amp;D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.</p></div><p></p>

Manager Engineering Operations

Salesforce

<div><p><i>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
</i></p><p></p><p>Job Category
</p>Software Engineering
<p></p><p>Job Details
</p><p></p><p><b>About Salesforce
</b></p><p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
</p><p></p><p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
</p><p></p><p><b>Lead Data Engineer
</b></p><p><b>Office hybrid in Seattle or Chicago
</b></p><p></p><p>As a Data Engineer at Salesforce within the Data &amp; Analytics organization, you will collaborate with cross-functional teams to create and manage robust data solutions that support our analytics and business intelligence initiatives, building scalable and efficient data pipelines, optimizing data workflows, and ensuring data quality and reliability. The Customer Success Data Platform organization sits at the intersection of Automation, Analytics, and AI, pushing the boundaries of Salesforce technology as Customer 0 and providing trusted data that supports the AI + Human tandem.<br>
</p><p></p><h2 class="jobSectionHeader"><br>
<b>What You&rsquo;ll Do
</b></h2><ul><li><h3 class="jobSectionHeader"><b>Architect Multi-Stage Medallion Pipelines: </b><b>Design and oversee the implementation of a robust Medallion Architecture (Bronze, Silver, and Gold layers), ensuring seamless transitions from raw ingestion to highly refined, business-logic-heavy data assets.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Lead Semantic Layer Strategy: </b><b>Own the development and governance of the </b><b>Semantic Layer </b><b>, defining standardized metrics and dimensions to ensure consistent interpretation of KPIs across all downstream business intelligence and reporting platforms.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Advanced Dimensional Modeling: </b><b>Lead the transition from flat tables to sophisticated Star and Snowflake schemas. Design high-performance data models that support complex relationship mapping, historical versioning (SCD Type 2), and high-concurrency querying.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Engineering Identity &amp; Entity Resolution: </b><b>Build and maintain scalable pipelines for identity resolution, stitching together disparate data points across the Salesforce ecosystem to create unified, governed customer and product graphs.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Infrastructure for Causal &amp; Attribution Modeling: </b><b>Partner with Decision Scientists to engineer the specialized data structures and features required for advanced attribution and causal inference, ensuring these models are backed by high-integrity, production-ready data.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Data Contracts &amp; Quality Governance: </b><b>Establish and enforce strict Data Contracts between upstream producers and downstream consumers. Implement automated validation frameworks to monitor data freshness, schema drift, and semantic accuracy.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Operational Excellence &amp; CI/CD: </b><b>Drive engineering best practices by implementing rigorous CI/CD workflows for data pipelines, emphasizing automated testing, version control for SQL/Python transformations, and proactive performance tuning.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Cross-Functional System Design: </b><b>Collaborate with Product Managers and Engineering leaders to translate complex business requirements into scalable technical architectures, prioritizing data lineage, transparency, and low-latency access to trusted metrics.<br>
</b><br>
</h3></li></ul><p><b>Qualifications:
</b></p><ul><li><p>8+ years of experience as a Data Engineer or in a similar role.
</p></li><li><p>A related technical degree required.
</p></li><li><p>Proficiency in data engineering tools and languages, such as Python, SQL, and Spark.
</p></li><li><p>Strong understanding of database concepts, data modeling, and ETL processes with tools like Airflow, dbt, Informatica, etc.
</p></li><li><p>Experience with cloud-based data solutions (e.g., AWS, Azure, Google Cloud).
</p></li><li><p>Familiarity with data warehousing, SQL, NoSQL databases, and data integration techniques.
</p></li><li><p>Experience with the Salesforce Ecosystem, specifically Data Cloud.
</p></li><li><p>Problem-solving skills to troubleshoot and resolve data-related issues.
</p></li><li><p>Excellent communication skills and ability to collaborate in a cross-functional environment.
</p></li></ul><p></p><p>Unleash Your Potential
</p><p>When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and <i>be your best </i>, and our AI agents accelerate your impact so you can <i>do your best </i>. Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
</p><p></p><p>Accommodations
</p><p>If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
</p><p></p><p>Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
</p><p></p><p>Posting Statement
</p><p>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
</p><p></p>In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
<p></p>At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.&amp;#xa;&amp;#xa;The typical base salary range for this position is $172,500 - $260,100 annually. &amp;#xa;&amp;#xa;The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.</div><p></p>

Lead Data Engineer

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Amazon Robotics (AR) seeks a talented and motivated Sr. Supply Chain Systems Technical Program Manager (TPM) to join the Robotics Supply Chain (RSC) team. The TPM will define the end to end Planning capability framework along S&amp;OP, Demand Planning and Supply Planning in coordination with Robotic Supply Chain operating functions - NPI, Order Management, Sourcing, Procurement and Logistics. The TPM will lead the business side adoption and evolution of the Kinaxis Supply Chain Planning application - will manage the business activities along requirements design to testing and deployment. The TPM will collaborate with internal customers, RSC functional teams, IT business applications product management, application and software engineering, and infrastructure teams while navigating a fast-paced project environment. The TPM will own the planning and execution for all supply chain Planning execution system launch deliverables across RSC. The TPM will be the single-threaded leader for RSC for Kinaxis and all core Planning applications, developing technical solutions that scale to growth and solve operational needs/challenges. The TPM will own the technical planning and project execution in partnership with the AR system technology team for all launch deliverables across RSC.<br>
<br>
The TPM must possess the ability to build strong relationships with customers and operate in a dynamic, fast-paced environment. This is a large-scope, high-visibility role that requires a strong executive presence. The TPM will require a solid understanding of supply chain processes with in depth Planning operations experience, including technical system capabilities/features and associated business utilization, and interconnectivity to upstream and downstream applications specifically with PLM and ERP business processes and applications. The Sr. TPM role for Supply Chain Systems will own all aspects of the business definition of the Supply Chain Planning Architecture covering all relevant business processes and capabilities, including business intelligence and data integrity. The ideal candidate will have a passion for supply chain with deep Planning domain expertise, able to dive deep into core business processes and supporting applications/systems.
<br>
<br>
Key job responsibilities<br>
<ul><li>Creating Supply Chain Planning capability framework. Building capability roadmap aimed to drive increasing operating maturity.</li><li>Lead RSC system initiatives and maintain on-time delivery to program&rsquo;s success criteria. Understands system limitations, scaling factors, boundary conditions, and/or the reasons for architectural decisions.</li><li>Utilize strong technical judgement to inform stakeholders of technology and business trade-offs.
</li><li>Partner with both IT, RSC, internal customers to understand current and future system limitations with respect to scaling systems capability. Knows how to decouple dependencies, prevents duplicate efforts and collisions/outages.</li><li>Prepare and facilitate business requirements documents to ensure RSC customer needs are met through system enhancement.</li><li>Partner with RSC stakeholders to analyze business requirements and translate into an architectural blueprint that outlines solutions that integrate across applications, systems and platforms to achieve business objectives. Knows how to make sure engineering teams are focused on the right solutions for the customer and organization.
</li><li>Understands the consequences of short-term solutions and impact on long-term architecture</li><li>Lead large scale systems implementation projects to support supply chain business processes including the associated database management.</li><li>Capable of holding a technical team to a high standard for both solutions and technical practices.</li><li>Able to influence business operations leaders in context of investment decisions driven by quantitative ROI models.
</li><li>Able to simplify concurrent project delivery, including development and testing processes for projects that cross team boundaries.</li><li>Develop and manage business process mapping, process gap identification, and gap reconciliation.</li></ul><br>
A day in the life<br>
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:<br>
<br>
1. Medical, Dental, and Vision Coverage<br>
2. Maternity and Parental Leave Options<br>
3. Paid Time Off (PTO)<br>
4. 401(k) Plan<br>
<br>
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you&rsquo;re passionate about this role and want to make an impact on a global scale, please apply!</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree in engineering, computer science or equivalent</li><li>5+ years experience in Supply Chain Planning Operations supporting large scale manufacturing activities.</li><li>5+ years experience with implementation of large scale Planning Applications, building supply chain processes and coordinating release schedules</li><li>5+ years experience managing large scale programs across functional business operations and IT teams, building processes and coordinating release schedules</li><li>5+ years experience in defining Planning capability frameworks with corresponding solution roadmaps. Experience expressing business value statements and articulation of business benefits aimed to secure buy-in, with senior leadership forums.</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience</li><li>Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules</li><li>Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership</li><li>Master's degree</li><li>PMP, or PMP certificate</li><li>APICS Certification</li><li>Experience with ERP and PLM systems preferred, especially Oracle, SAP and Teamcenter</li><li>Experience with MES systems preferred, especially Proplanner</li><li>Multidisciplinary background along Supply Chain Business Operations and IT development teams designing and implementing Supply Chain Planning applications</li><li>Experience with Kinaxis supply planning</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, MA, BOSTON - 148,700.00 - 201,200.00 USD annually<br>
USA, MA, Boston - 148,700.00 - 201,200.00 USD annually<br>
USA, WA, SEATTLE - 148,700.00 - 201,200.00 USD annually<br>
USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually</div><p></p>

Sr. Technical PM - Supply Chain Planning, Robotics Supply Chain PMO

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Amazon Web Services (AWS) is looking for a Sr Technical Content Creator to join the Developer Marketing Team. Our innovative and dynamic organization is responsible for helping to grow our brand presence within the developer community, particularly around Agentic AI. In this role, you will drive compelling narratives and create engaging content tailored for developers, serving as both a technical content manager and an enthusiastic evangelist for agentic AI capabilities.<br>
<br>
A successful candidate will develop and execute marketing strategies that resonate with technical audiences, collaborate with product and engineering teams, and showcase technical solutions in a clear and compelling way. As a technical creator, you will partner with teams to develop educational, thought leadership, and product-specific content (e.g., blogs, videos, tutorials) that resonates with developers and scales across channels.
<br>
<br>
Key job responsibilities<br>
<ul><li>Develop and deliver technical marketing content</li><li>Translate complex technical solutions into value-driven messaging for key audiences. Serve as a subject matter expert during product launches and events</li><li>Partner with product, engineering, and sales teams to align marketing initiatives with business objectives and product roadmaps</li><li>Work with the community to highlight success stories, creating compelling content that underscores the value of the product or solution</li><li>Lead the creation and execution of comprehensive developer awareness strategies that align with company goals
</li></ul><br>
About the team<br>
About AWS<br>
Diverse Experiences<br>
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
<br>
<br>
Why AWS?<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Inclusive Team Culture<br>
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.<br>
<br>
Mentorship &amp; Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
<br>
<br>
Work/Life Balance<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.<br>
<br>
</div><h2 class="jobSectionHeader"><b>BASIC QUALIFICATIONS</b></h2><ul><li>5+ years of designing and producing content for a technical audience, such as Software Engineers, System Administrators, or IT professionals experience</li></ul>
- Experience writing for developer and technical audiences - blog, product documentation, technical information<br>
<ul><li>Experience using data and metrics to measure impact and determine improvements</li><li>Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, NY, New York - 151,800.00 - 265,600.00 USD annually<br>
USA, WA, Seattle - 138,000.00 - 241,400.00 USD annually</div><p></p>

Sr Technical Content Creator, Developer Marketing

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>Must Have Technical/Functional Skills
</div><ul><li> 15+ years of experience working as technical program manager envisioning, road mapping, story lining, and implementation in an agile environment
</li></ul><ul><li> 5+ Years of experience working on Data and Analytics projects as a program manager specializing in Databases, Data Warehouses
</li></ul><ul><li> Experience with user research, rapid prototyping, value proposition definition, design thinking, and analytics
</li></ul><ul><li> Own all communication and collaboration channels pertaining to assigned projects, including regular stakeholder review meetings and cross team alignments
</li></ul><ul><li> Demonstrated ability to establish working relationships with technology &amp; business partners and cross teams
</li></ul><ul><li> Excellent communication, stakeholder management, and conflict resolution skills.</li></ul><br>
<div><br>
</div><div>Preferred Qualifications:
</div><ul><li> Bachelor&rsquo;s degree or higher
</li></ul><ul><li> PMP, CSM, or SAFe certification or similar
</li></ul><ul><li> 2+ Years of experience working on Data Science and AI projects
</li></ul><ul><li> Exposure to tools like JIRA, Confluence, Power BI, Tableau, or similar</li></ul><br>
<div><br>
</div><div>Roles &amp; Responsibilities
</div><ul><li> Lead end-to-end delivery of enterprise-scale analytics projects, ensuring alignment with business goals and technical standards.
</li></ul><ul><li> Translates customer needs into well-specified user stories, enabling pod-based software developers to build solutions
</li></ul><ul><li> Develops and maintains comprehensive plans and roadmaps, ensuring that features are delivered on time and within scope, and that they add business value
</li></ul><ul><li> Drive end-to-end development, from inception to production and maintenance; improves through iterative sprints to fulfil vision and end user needs by incorporating feedback from end users
</li></ul><ul><li> Collaborate with data architects, engineers, analysts, and business stakeholders to define project requirements and success metrics.
</li></ul><ul><li> Possesses a deep understanding of the technology stack (or ability, willingness, and understanding to learn technology stack) and impact on final product.
</li></ul><ul><li> Provide regular updates to executive leadership and stakeholders through dashboards, reports, and presentations.
</li></ul><ul><li> Manage scope, timelines, budgets, and resources across programs
</li></ul><ul><li> Tracks and manages technical and non-technical risks</li></ul><br>
<div><br>
</div><div>Generic Managerial Skills, If any
</div><ul><li> Experience working on Agile projects and Agile methodology in general
</li></ul><ul><li> Ability to serve as empathetic &ldquo;voice of the customer,&rdquo; with strong communication skills
</li></ul><ul><li> Ability to communicate complex messages and trade-offs, and to tell compelling stories
</li></ul><ul><li> Problem-solving capability with ability to manage an d lead the team to drive solutions
</li></ul><ul><li> Strong collaborator, and team player</li></ul><br>
<div><br>
</div><div>Base Salary Range : $100,000 to $125,000 Per Annum</div><br>
<div><br>
</div><div>TCS Employee Benefits Summary:
</div><div>Discretionary Annual Incentive.
</div><div>Comprehensive Medical Coverage: Medical &amp; Health, Dental &amp; Vision, Disability Planning &amp; Insurance, Pet Insurance Plans.
</div><div>Family Support: Maternal &amp; Parental Leaves.
</div><div>Insurance Options: Auto &amp; Home Insurance, Identity Theft Protection.
</div><div>Convenience &amp; Professional Growth: Commuter Benefits &amp; Certification &amp; Training Reimbursement.
</div><div>Time Off: Vacation, Time Off, Sick Leave &amp; Holidays.
</div><div>Legal &amp; Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</div><br>
<div><br>
</div><div>#LI-SV2
</div><div>#LI-KUMARAN
</div></div></div></div><div><div><div><b>Location</b></div>
<div>Seattle, WA</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Program Manager</div>
</div><div><div><b>Job Id</b></div>
<div>403107</div>
</div><div><div><b>Desired Skills</b></div>
<div>Program Management</div>
</div><div><div><b>Salary Range</b></div>
<div>$100,000-$125,000 a year</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMPUTER SCIENCE</div></div></div><div></div>

Technical Program Manager

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