sales manager

hr manager

operations manager

store manager

finance manager

manager front office

Hilton

<div>Night Manager (Front Office)
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Serve as a point of contact for regular and VIP Guests</li>
<li>Complete Night Audit duties</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li>
<li>Manage, record and promptly resolve issues or emergencies that arise</li>
<li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li>
<li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li>
<li>Compile adequate handover to Early staff / Duty Manager</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Conduct annual and mid-year Appraisals with Team Members</li>
<li>Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Excellent command of both (English &amp; Arabic) Language</li><li>
Previous supervisory experience in Front Office within the hotel/leisure/retail</li><li>
High level of IT proficiency</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in the hotel industry</li><li>
Previous experience with Front Office Management Systems</li><li>
Previous experience with cash handling</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Night Manager (Front Office)

voco™ hotels

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels.
 
 
The Night Manager is responsible for overseeing all hotel operations during the night shift. Acting as the Manager on Duty, this role ensures smooth front office operations, handles guest relations, manages the night audit, and ensures the safety, security, and comfort of all guests and colleagues.<h4 class="jobSectionHeader"> 
Your day to day
</h4><h4 class="jobSectionHeader">
1. Front Office Operations</h4>
<ul>
<li>Supervise all front office activities during the night, including reception, guest services, concierge, and bell desk.
</li>
<li>Manage late check-ins, early check-outs, and guest requests with efficiency and professionalism.
</li>
<li>Ensure a seamless and welcoming guest experience in line with voco brand standards.
</li>
</ul><h4 class="jobSectionHeader">2. Night Audit &amp; Financial Duties</h4>
<ul>
<li>Oversee and perform the nightly audit process, ensuring all financial transactions are reconciled.
</li>
<li>Prepare end-of-day reports for management, including revenue, occupancy, and room statistics.
</li>
<li>Monitor billing and guest folios to ensure accuracy.
</li>
</ul><h4 class="jobSectionHeader">3. Guest Relations &amp; Service</h4>
<ul>
<li>Act as the primary contact for all guest inquiries, complaints, or emergencies during the night.
</li>
<li>Handle VIP arrivals and special requests with personalized attention.
</li>
<li>Resolve issues effectively while maintaining high levels of guest satisfaction.
</li>
</ul><h4 class="jobSectionHeader">4. Safety, Security &amp; Emergency Management</h4>
<ul>
<li>Conduct regular security rounds of the property to ensure a safe environment.
</li>
<li>Respond promptly to any incidents, alarms, or emergencies.
</li>
<li>Ensure compliance with health, safety, and fire regulations.
</li>
</ul><h4 class="jobSectionHeader">5. Team Leadership &amp; Communication</h4>
<ul>
<li>Lead, train, and support night-shift colleagues, ensuring high performance and service standards.
</li>
<li>Conduct nightly briefings and ensure effective communication with the day-shift management team.
</li>
<li>Delegate responsibilities efficiently to ensure all tasks are completed.
</li>
</ul><h4 class="jobSectionHeader">6. Administrative &amp; Reporting</h4>
<ul>
<li>Maintain accurate incident reports, logs, and shift handover notes.
</li>
<li>Assist with scheduling, roster planning, and operational requirements as needed.
</li>
<li>Ensure compliance with hotel policies, procedures, and service standards.</li></ul> 

What we need from you
<ul>
<li>Previous experience as a Night Manager or Supervisor in a luxury hotel environment.
</li>
<li>Strong knowledge of front office operations and night audit procedures.
</li>
<li>Excellent communication, leadership, and problem-solving skills.
</li>
<li>Ability to remain calm and professional in high-pressure situations.
</li>
<li>Proficiency in hotel property management systems (Opera or similar).
</li>
<li>Flexibility to work overnight shifts, weekends, and holidays.
</li>
<li>Guest-focused and service-oriented mindset.
</li>
<li>Strong attention to detail and accuracy.
</li>
<li>Leadership and team management.
</li>
<li>Financial and analytical skills.
</li>
<li>Ability to handle emergencies with confidence.</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Franchise Hotel - Night Manager - Front Office

Jumeirah

<div>
 
 
 
 About Jumeirah &amp; the Hotel:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 Jumeirah Beach Hotel, Dubai&rsquo;s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned fa&ccedil;ade, stands proudly on Dubai's most exclusive private beachfront.&nbsp; &nbsp;
 
 
 With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad&rsquo;s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognized in the prestigious Gault&amp;Millau UAE Guide 2022.
 
 
 
 About the Job:
 
 
 
 An opportunity has arisen for a
 
 Assistant Front Office Manager
 
 to join our team in
 
 Front Office Team
 
 . The main duties and responsibilities of this role are:
 
 
 <ul>
 <li>
 Manage VIP arrivals and guest preferences by coordinating with relevant departments and ensuring accurate guest profile records.
 </li>
 <li>
 Coordinate with the Reservations Department to action guest preference forms and update arrival checklists accordingly.
 </li>
 <li>
 Oversee preparation of welcome folders, welcome cards, and offer Cold/Hot scented towels and welcome drinks to all guests upon arrival.
 </li>
 <li>
 Supervise lobby greeters and Guest Relations team, always ensuring their presence and availability in the lobby.
 </li>
 <li>
 Supervise Guest Services Executive/Guest Relations staff to ensure efficient guest assistance and support.
 </li>
 <li>
 Maintain visibility and availability to in-house guests, regularly engaging with them to obtain feedback on hotel facilities and services.
 </li>
 </ul>
 
 
 
 About You:&nbsp;
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 4-5 years of experience in a similar role in the luxury hospitality industry.
 </li>
 <li>
 Bachelor&rsquo;s Degree In Hospitality, Business, or any other relevant field
 </li>
 <li>
 Software competencies &ndash; Microsoft Office programs (Intermediate | Advanced)
 </li>
 <li>
 Leadership and team management skills
 </li>
 <li>
 Additional language is desirable.
 </li>
 </ul>
 
 
 
 About the Benefits:
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.&nbsp;
 
 
</div>

Assistant Manager - Front Office - Jumeirah Beach Hotel

BI Hub Solution

The Duty Manager / Senior Front Office Manager is responsible for the smooth and efficient running of front office operations while also acting as the hotel's manager on duty. This role ensures that guest satisfaction, operational efficiency, team performance, and revenue opportunities are maximized. It requires strong leadership, problem-solving skills, and the ability to act with autonomy and authority.Key Responsibilities:Guest Service &amp; Front Office Operations<ul><li>Oversee day-to-day operations of the Front Office (Reception, Concierge, Bell Desk, and possibly Reservations).</li><li>Ensure seamless check-in/check-out processes and excellent guest experience.</li><li>Handle guest complaints and resolve issues in a timely and professional manner.</li><li>Maintain a visible presence in the lobby to anticipate and address guest needs.</li></ul>Duty Management Responsibilities<ul><li>Act as Manager on Duty (MOD), responsible for the entire property during assigned shifts.</li><li>Respond to emergencies and coordinate with relevant departments or external agencies when required.</li><li>Monitor safety, security, and cleanliness standards across the property.</li><li>Prepare Duty Manager reports and communicate critical issues to senior management.</li></ul>Team Leadership<ul><li>Supervise, train, and mentor front office staff, ensuring adherence to service standards and SOPs.</li><li>Schedule staffing to ensure appropriate coverage.</li><li>Conduct performance evaluations and provide feedback and coaching.</li><li>Foster a collaborative and motivating team environment.</li></ul>Revenue &amp; Financial Management<ul><li>Support front desk in upselling rooms and promoting hotel services to maximize revenue.</li><li>Monitor daily revenue reports and assist in managing departmental budgets.</li><li>Ensure proper cash handling, billing procedures, and financial controls.</li></ul>Administration &amp; Reporting<ul><li>Maintain accurate records of incidents, guest feedback, and operational issues.</li><li>Ensure compliance with brand standards, legal, and regulatory requirements.</li><li>Liaise with other departments (Housekeeping, Maintenance, F&amp;B) to ensure guest satisfaction and smooth operations.</li></ul>Qualifications &amp; Requirements:<ul><li>Degree or Diploma in Hospitality Management or related field.</li><li>Minimum 15 years of Front Office experience, including supervisory or managerial roles.</li><li>Strong communication, leadership, and problem-solving skills.</li><li>Proficient in PMS software (e.g., Opera, Fidelio) and MS Office.</li><li>Ability to work flexible shifts, including nights, weekends, and holidays.</li><li>Calm under pressure and capable of handling emergencies with professionalism.</li></ul>Job Type: Full-time

Duty Manager/Senior Front Office Manager

Naik Foundation

Duty Manager/ Senior Front Office Manager

Confidential

<div>
 
 We are looking for a dynamic and service-driven Assistant Front Office Manager to join our Front Office team. This role plays a vital part in ensuring our guests experience seamless arrivals, personalized stays, and memorable departures, all in line with luxury hospitality standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Oversee daily operations of the Front Office, including Reception, Guest Relations, Concierge, and Bell Desk.
 
 
 &bull; Ensure smooth check-in/check-out, accurate room allocations, and personalized handling of VIP guests and special requests.
 
 
 &bull; Respond promptly to guest concerns, turning challenges into positive experiences.
 
 
 &bull; Supervise, train, and develop the Front Office team, fostering a culture of excellence and teamwork.
 
 
 &bull; Monitor service standards (Forbes/LQA) to ensure consistency in delivering luxury guest experiences.
 
 
 &bull; Support the Front Office Manager in managing departmental budgets, schedules, and payroll.
 
 
 &bull; Drive upselling initiatives and maximize revenue opportunities at the desk.
 
 
 &bull; Ensure compliance with hotel policies, safety, and security procedures.
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; 3&ndash;5 years of Front Office experience in luxury five-star hotels, with proven supervisory or assistant management background.
 
 
 &bull; Strong leadership, communication, and interpersonal skills with a guest-first mindset.
 
 
 &bull; Proficiency in Opera PMS and MS Office; multilingual abilities are a plus.
 
 
 &bull; Ability to remain calm and solution-oriented under pressure.
 
 
 &bull; Flexibility to work shifts, weekends, and public holidays.
 
 
 &bull; Fluency in English, both written and spoken. Additional languages are a plus.
 
 
 
 
 
 If you are a hospitality professional with a passion for luxury service, team leadership, and creating unforgettable guest experiences, we invite you to apply.
 
</div>

Assistant Front Office Manager

The Director of Front Office is responsible for managing all front desk and guest services functions within the hotel, ensuring an exceptional guest experience while maintaining efficient operations. This includes leading the front office team, overseeing reservations, check-in/check-out procedures, addressing guest concerns, and implementing strategies to enhance guest satisfaction and hotel performance. The Director collaborates with other departments to achieve operational goals, maximize revenue, and ensure a seamless flow of guest services.Key Responsibilities:<ul><li>Leadership and Staff Management:</li><li>Lead, train, and manage the front office team, including front desk agents, concierge, bell staff, and night auditors.</li><li>Set clear expectations, goals, and performance standards for front office staff.</li><li>Provide coaching and professional development opportunities to improve staff performance and maintain high levels of customer service.</li><li>Conduct regular performance reviews and address any disciplinary actions or concerns.</li><li>Guest Services and Satisfaction:</li><li>Ensure that guests receive exceptional service from check-in to check-out, creating a welcoming atmosphere.</li><li>Handle guest complaints or issues promptly and professionally, ensuring high guest satisfaction levels.</li><li>Monitor guest feedback, reviews, and surveys, using the information to implement improvements and enhance guest experience.</li><li>Collaborate with the housekeeping and maintenance departments to ensure that guest rooms are ready and meet expectations.</li><li>Reservations and Revenue Management:</li><li>Oversee and manage room reservations, ensuring accurate booking procedures and efficient room allocation.</li><li>Work closely with the revenue management team to optimize room occupancy and room rates, using data and forecasts to guide decisions.</li><li>Develop and implement strategies to increase direct bookings and reduce dependency on third-party booking channels.</li><li>Operational Efficiency and Procedures:</li><li>Ensure smooth and efficient daily front office operations, including check-ins, check-outs, and special guest requests.</li><li>Monitor the front office's adherence to hotel policies and procedures, ensuring compliance with local regulations and safety standards.</li><li>Ensure the use of the hotel&rsquo;s property management system (PMS) and other software is accurate, efficient, and up-to-date.</li><li>Manage the inventory of guest-related supplies and ensure the front office is properly equipped.</li><li>Collaboration with Other Departments:</li><li>Collaborate with sales and marketing teams to develop promotional programs and packages to increase bookings and revenue.</li><li>Work with housekeeping to ensure that rooms are prepared and ready for guests in a timely manner.</li><li>Liaise with food and beverage, maintenance, and other departments to ensure coordinated service delivery and guest satisfaction.</li><li>Support the events and conference team by coordinating guest check-ins for large groups or corporate events.</li><li>Financial Management and Budgeting:</li><li>Oversee front office financial operations, including billing, payments, and the management of guest accounts.</li><li>Ensure proper cash handling procedures, including reconciliation of daily revenues and the management of petty cash.</li><li>Assist in developing the front office budget and work towards achieving financial goals.</li><li>Review daily revenue reports, occupancy levels, and forecasts, and make adjustments as necessary.</li><li>Security and Safety:</li><li>Ensure the safety and security of guests by implementing proper procedures for guest identification and security checks.</li><li>Oversee key control systems, room access procedures, and ensure compliance with hotel security protocols.</li><li>Maintain emergency procedures and ensure staff is trained on how to handle crisis situations, including fire drills and evacuations.</li><li>Technology and Systems Management:</li><li>Oversee the use of property management systems (PMS) and ensure staff is trained on any new software or updates.</li><li>Ensure the front office team uses technology effectively to streamline guest service and increase efficiency.</li><li>Manage and troubleshoot any technical issues related to front office operations.</li></ul>Skills and Qualifications:<ul><li>Leadership and Management Skills: Strong ability to lead, motivate, and manage a large team.</li><li>Excellent Communication Skills: Effective verbal and written communication with guests, staff, and other departments.</li><li>Customer Service Excellence: Exceptional skills in addressing guest needs and resolving complaints to maintain a high level of guest satisfaction.</li><li>Problem-Solving and Decision-Making: Ability to address operational issues and make quick, effective decisions under pressure.</li><li>Organizational Skills: Excellent time management and organizational skills to handle multiple tasks and deadlines.</li><li>Financial Acumen: Understanding of financial reporting, budgeting, and revenue management.</li><li>Tech-Savvy: Proficiency in property management systems (PMS), booking engines, and other hotel management software.</li><li>Attention to Detail: Accuracy in handling reservations, billing, guest requests, and administrative tasks.</li></ul>Experience and Education:<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field is preferred.</li><li>At least 5 years of experience in front office or guest services management, preferably in a hotel or similar hospitality setting.</li><li>Previous experience in a supervisory or managerial role within the front office is required.</li><li>Familiarity with hotel property management systems (e.g., Opera, Fidelio, etc.) and other operational tools.</li><li>Additional certifications (e.g., CPR, customer service) are a plus.</li></ul>Working Conditions:<ul><li>The Director of Front Office typically works in an office or hotel environment, which may require standing, walking, or moving throughout the hotel.</li><li>This position may involve working evenings, weekends, and holidays depending on the hotel&rsquo;s operational needs.</li><li>The role may also require dealing with challenging guest situations or managing a team during busy periods.</li></ul>Salary and Benefits:<ul><li>Salary for this role varies depending on the hotel&rsquo;s size, location, and the individual&rsquo;s experience.</li><li>Benefits may include health insurance, paid time off, retirement plans, employee discounts, and other perks.</li></ul>Job Advancement:<ul><li>There are opportunities for advancement within the hotel management hierarchy, such as becoming a Hotel General Manager or moving into roles focused on operations or sales and marketing.</li><li>Specialization in areas like revenue management, guest relations, or operations management can provide career growth opportunities.</li></ul>Job Type: Full-time

Director Of Front Office

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