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manager hard and soft services del 3

Qiddiya Investment Company

<div>Job Summary
The Manager &ndash; Hard &amp; Soft Services leads the integrated governance and operational oversight of Hard and Soft FM service delivery within Qiddiya Workers Villages, ensuring planned maintenance, PPM, reactive response, cleanliness and environment readiness standards are met through effective contractor performance management, SOP enforcement, and KPI governance.
Roles and Responsibilities
To ensure end-to-end facilities service delivery is reliable, compliant, and resident-focused through integrated hard and soft services governance.
Key Responsibilities<ul><li>Manage the day-to-day performance of hard FM (MEP, civil, utilities) and soft FM service delivery as per scope and contract</li><li>Implement SOPs, work order processes, and service standards across service provider teams.</li><li>Oversee preventive &amp; reactive maintenance planning, prioritization, and closure quality checks.</li><li>Coordinate service readiness for accommodation units and public areas in collaboration with Residential Services.</li><li>Monitor KPIs and lead corrective actions to address service gaps, delays, or quality failures.</li><li>Ensure compliance with HSE and Quality standards across service delivery activities.</li><li>Support mobilization, resource planning, and contractor performance reviews.</li></ul>
Key Deliverables and Accountables
<ul><li>Consistent service delivery meeting agreed response and quality standards.</li><li>Work order management reports, backlog control, and closure quality evidence.</li><li>Preventive maintenance completion performance and compliance reporting.</li><li>Documented SOP implementation, inspections, and corrective action closure.</li><li>Improved service reliability and reduced repeat failures/complaints.</li></ul>
KPI/Performance Metrics<ul><li>Work order response and closure time performance.</li><li>Preventive maintenance completion rate.</li><li>Repeat failure rate / repeat work order trend.</li><li>Service quality inspection score and resident complaints trend.</li><li>HSE compliance rate for service delivery activities.</li></ul> 
Requirements<ul><li> 
Bachelor&rsquo;s degree in a relevant field (Facilities Management, Engineering, Supply Chain, or related).</li><li>Professional certifications relevant to the role are preferred (PMP/PRINCE2, NEBOSH/IOSH, ISO Lead Auditor, IFMA, CIPS)</li></ul>
Experience Requirements
<ul><li>Minimum 6 years of experience in facilities services delivery (Hard/Soft FM) in large-scale environments.</li><li>At least 3 years in a managerial role overseeing contractors and service delivery KPIs.</li><li>Experience working within integrated FM governance frameworks is preferred.</li></ul>
Technical and Professional Competencies
<ul><li>Hard and soft FM service governance and operational control.</li><li>Work order systems and maintenance planning.</li><li>Contractor performance management and KPI governance.</li><li>Inspection regimes, documentation control, and audit readiness.</li><li>Risk management and cross-functional coordination.</li></ul>
Behavioral Competencies
<ul><li>Leadership and accountability.</li><li>Stakeholder engagement and collaboration.</li><li>Decision-making under pressure.</li><li>Integrity and professionalism.</li><li>Continuous improvement mindset.</li></ul>
Authority and Decision- Making Limits
<ul><li>Authorize service delivery corrective actions and prioritization within delegated authority.</li><li>Escalate critical service failures or safety risks to senior FM leadership.</li><li>Recommend contractual remedial measures for repeated underperformance.</li></ul></div>

Manager- Hard and Soft Services (DEL 3)

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next! 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible. 
Job Description:
Parsons is looking for an amazingly talented Soft Services Manager to join our team! This role will provide support in developing the General maintenance and facility logistics strategy. This position will be based in Qiddiya Construction sites in KSA. The Soft Services Manager is required to lead, manage and implement best industry practices for Client Headquarter and all offices.
What You'll Be Doing:<ul><li>
Manage and control the day-to-day operations.</li><li>
Enhance the current service levels and ensure that services delivered in line with the standards and best practices in the market.
</li><li>Manage multiple hard and soft services, i.e. building maintenance, cleaning, pest control, security, catering, etc.</li><li>
Support internal and external events for the organization.</li><li>
Excellent customer service experience with the ability to resolve operational issues.</li><li>
Understanding the corporate culture and ability to deliver within tight periods.</li><li>
Identifying operations gaps and resolving them.
</li><li>Development and implementation soft services contracts budget, SLA&rsquo;s &amp; KPI&rsquo;s.</li><li>
Develop and implement a waste management strategy for headquarter operations.</li><li>
Ensure that contractual works are of high quality, safely delivered and are managed and convenience in both delivery and outcome.</li><li>
Prepare weekly and monthly reports and Performance Management reports.</li><li>
Manage the performance of service providers and ensure that services delivered in accordance with client requirements.</li><li>
Continuous review, evaluation and development of Soft Services resources and procedures to meet the current and changing needs of the client organization.</li><li>
Review SOPs, process and procedures for all soft services.</li><li>
Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Parsons, and ensures continued compliance with these requirements while employed by Parsons.</li><li>
Perform other duties as assigned by the line manager/supervisor.</li></ul>
What Required Skills You have:<ul><li>
Relevant BSc degree in relevant field.</li><li>
Min 10 years&rsquo; experience in managing soft services operations.</li><li>
Background with international service provider or experience, is preferred</li><li>
Experience working on the client-side is a benefit.</li><li>
Knowledge of KSA laws and regulations</li><li>
Strong communication and negotiation skills, leadership skills</li></ul>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!<div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
 <div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div> 
Financial Wellness</div><div> 
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div> 
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div> 
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div> 
Veteran Support</div><div> 
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div> 
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div> 
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div>

Soft Services Manager

Bayut KSA - بيوت السعودية

<div>
 
 Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As the Facility Coordinator, you will be responsible for overseeing maintenance, cleaning, and security for the building on a daily basis. You will also be responsible for managing the overall resource supply in the office. You will have to coordinate with internal and external stockholders and solve matters related to material delivery.
 
 
 
 Key Responsibilities
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee day-to-day facility operations, including maintenance, repairs, and space utilization;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supervise the Maintenance Work, Sub-Contractors, etc;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Check devices and structure systems, such as Fire Alarms, CCTV, HVAC, etc, on a regular basis;&nbsp;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respond to emergency calls, if any;&nbsp; ready and able to attend to the site whenever
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; needed , such as events, Emergencies , Visits, ..etc ).
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supervise the cleaning crew and security crew &amp; their&nbsp;daily tasks;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure the building meets the safety &amp; health standards and complies with all legal requirements;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide Support for Both&nbsp; Soft &amp; Hard Services; supervision all soft Services ( non technical
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; parts , such as cleaning , security , reception , ..etc ) and the Hard Services ( the technical parts such as HVAC , Electrical , CCTV, ..etc )
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Receive the materials supplied by the vendor as per the purchase order placed by the Purchase Department;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Check the materials thoroughly for quality, quantity, specification condition, etc;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Store the materials category-wise in appropriate locations;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain optimal stock levels;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Periodically verify the stock and ensure the availability of stock at all times;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Issue materials/assets to the departments/employees as per the material issuance requests;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain a record of all assets handed over;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Action on the disposal of scrap materials as per the procedure;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain all the documents related to the material supplies up to date;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Generate reports related to material supplies up to date and submit them to relevant authorities;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in audits conducted by internal or external auditors;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure the cleanliness and organization of the storeroom.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp; Implement necessary measures to ensure the proper care and preservation of materials.
 
 
 
 
 Requirements
 
 
 
 
 
 Qualifications
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High School or Diploma.
 
 
 
 Experience
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3-4 years experience in Facilities &amp; Supervision.
 
 
 
 Knowledge
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supervision experience in Maintenance; should have the main knowledge in maintenance , market , spare parts , Cleaning , ..etc
 
 
 
 Skills
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Leadership and Team Management;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communication Skills;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Organizational Skills;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Problem-solving Skills;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Safety Management.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good Bookkeeping skills.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comprehensive knowledge of managing inventory;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiar with common inventory terms;
 
 
 
 
 Traits
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Honest, Helpful, Focused and Flexible.
 
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 High-performing and fast-paced work environment
 </li>
 </ul>
 <ul>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Rewards and recognition
 </li>
 </ul>
 <ul>
 <li>
 Learning &amp; Development
 
 
 </li>
 </ul>
 
 #KSABayut
 
 
 
 Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 
</div>

Facility Coordinator

Qiddiya | القدية

<div>
 Qiddiya Investment Company is looking for a dedicated Specialist - Workplace Operations to join our team. In this role, you will be responsible for overseeing the day-to-day operations of workplace environments, ensuring they run smoothly and efficiently. Your focus will be on enhancing employee experience through effective management and continuous improvement of workplace services.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee daily building operations, including soft &amp; hard FM services
 </li>
 <li>
 Supervise contractors and maintenance teams to ensure service quality and SLA compliance
 </li>
 <li>
 Ensure full compliance with HSE, fire life safety, and statutory requirements
 </li>
 <li>
 Lead building inspections and monitor preventive &amp; corrective maintenance plans
 </li>
 <li>
 Coordinate building handover from projects and ensure smooth transition to operations
 </li>
 <li>
 Ensure operational readiness of all building systems (MEP, HVAC, utilities, access control)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in engineering (Mechanical / Electrical / Civil or Building Services) or related field
 </li>
 <li>
 4 years of experience in workplace operations, facilities management, or a related area
 </li>
 <li>
 Proven experience in building operations and facilities maintenance management
 </li>
 <li>
 Excellent communication and interpersonal skills for effective collaboration
 </li>
 <li>
 Strong knowledge of MEP systems, preventive maintenance planning, and asset lifecycle management
 </li>
 <li>
 Understanding of FM contracts, vendor management, and regulatory compliance
 </li>
 </ul>
</div>

Specialist - Workplace Operations

<div>Qiddiya Investment Company is looking for a dedicated Specialist - Workplace Operations to join our team. In this role, you will be responsible for overseeing the day-to-day operations of workplace environments, ensuring they run smoothly and efficiently. Your focus will be on enhancing employee experience through effective management and continuous improvement of workplace services.
Key Responsibilities<ul><li>Oversee daily building operations, including soft &amp; hard FM services</li><li>Supervise contractors and maintenance teams to ensure service quality and SLA compliance</li><li>Ensure full compliance with HSE, fire life safety, and statutory requirements</li><li>Lead building inspections and monitor preventive &amp; corrective maintenance plans</li><li>Coordinate building handover from projects and ensure smooth transition to operations</li><li>Ensure operational readiness of all building systems (MEP, HVAC, utilities, access control)</li></ul> 
Requirements 
<ul><li>
Bachelor's degree in engineering (Mechanical / Electrical / Civil or Building Services) or related field.</li><li>
4 years of experience in workplace operations, facilities management, or a related area.</li><li>
Proven experience in building operations and facilities maintenance management.</li><li>
Excellent communication and interpersonal skills for effective collaboration.</li><li>
Strong knowledge of MEP systems, preventive maintenance planning, and asset lifecycle management.</li><li>
Understanding of FM contracts, vendor management, and regulatory compliance</li></ul></div>

HandLE

<div>
 
 Facilities Support Coordinator is responsible for managing CAFM and general helpdesk activities by receiving, recording, and coordinating service requests and inquiries. The role ensures efficient communication, accurate documentation, timely follow-up, and service level compliance
 
 
 to support smooth facility and operational services across offices and project sites.
 
 
 
 
 
 Helpdesk &amp; CAFM Operations:
 
 <ul>
 <li>
 Receive, log, and register all service requests, complaints, and inquiries through CAFM and helpdesk systems.
 </li>
 <li>
 Ensure accurate categorization, prioritization, and assignment of tickets.
 </li>
 <li>
 Track requests from initiation to closure, ensuring timely resolution.
 </li>
 </ul>
 
 Coordination &amp; Communication
 
 <ul>
 <li>
 Act as the main point of contact between end users, internal departments, and external contractors.
 </li>
 <li>
 Coordinate service delivery with hard and soft service teams.
 </li>
 <li>
 Provide clear and timely updates to requestors on status and resolution progress.
 </li>
 </ul>
 
 Monitoring &amp; Follow-Up
 
 <ul>
 <li>
 Monitor open tickets and ensure escalation of delayed or critical requests.
 </li>
 <li>
 Follow up with technicians, vendors, and service providers to meet SLAs.
 </li>
 <li>
 Support issue resolution by ensuring all required information is properly documented.
 </li>
 </ul>
 
 Reporting &amp; Documentation
 
 <ul>
 <li>
 Maintain accurate and up-to-date records within CAFM and helpdesk systems.
 </li>
 <li>
 Generate periodic reports on requests, response times, closures, and performance indicators.
 </li>
 <li>
 Support management with operational data and service performance insights.
 </li>
 </ul>
 
 
 
 
 Compliance &amp; Quality Control
 
 <ul>
 <li>
 Ensure adherence to service level agreements and internal operational procedures.
 </li>
 <li>
 Support continuous improvement of helpdesk and CAFM processes.
 </li>
 <li>
 Maintain professionalism, confidentiality, and service-oriented conduct at all times.
 </li>
 </ul>
 
 
 
 
 Qualifications/Requirements
 
 
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Administration, Facilities Management, or a related field.
 </li>
 </ul>
 
 Fluency in Arabic and English, with strong verbal and written communication skills.
 
 
 
 
 
 Experience:
 
 <ul>
 <li>
 3 years of experience of CAFM systems and general helpdesk operations is preferred.
 </li>
 <li>
 Experience in CAFM and/or helpdesk operations.
 </li>
 <li>
 Ability to receive, record, and track service requests and complaints.
 </li>
 <li>
 Strong communication skills (phone, email, system-based platforms).
 </li>
 <li>
 Effective coordination with internal teams and external contractors.
 </li>
 <li>
 Strong follow-up, reporting, and documentation capabilities.
 </li>
 <li>
 Basic computer proficiency (MS Office, email, ticketing/helpdesk systems).
 </li>
 <li>
 Ability to manage multiple requests and work under pressure
 </li>
 </ul>
 
 
</div>

Facilities Support Coordinator

<div>The Senior Manager &ndash; Facility Management leads the strategic governance and operational performance of facilities management across Qiddiya Workers Villages. This includes hard FM and soft FM oversight, asset reliability, maintenance planning, compliance, and service provider management. The role ensures safe, resilient, and cost-effective facilities operations aligned with contractual requirements, regulatory standards, and Qiddiya governance expectations.
Key Purpose of the Role
To ensure reliable, compliant, and efficient facilities operations through strong governance, performance management, and continuous improvement across Workers Villages.
Key Responsibilities<ul><li>Lead FM governance across maintenance, utilities, assets, and service provider performance management.</li><li>Establish and enforce FM SOPs, preventive maintenance standards, and compliance regimes.</li><li>Oversee budget planning, cost control, and performance reporting for FM operations.</li><li>Ensure statutory compliance, inspections, and certification readiness for facilities and equipment.</li><li>Drive asset reliability and lifecycle planning in coordination with Asset Management.</li><li>Coordinate emergency response readiness for facilities incidents with Security and HSE.</li><li>Represent FM in senior leadership forums and stakeholder engagements.</li></ul>
Key Deliverables &amp; Accountabilities<ul><li>Reliable facilities operations with minimized downtime and strong compliance performance.</li><li>Implemented FM governance framework, SOPs, and maintenance standards.</li><li>Preventive maintenance plans, schedules, and completion reporting.</li><li>Audit-ready compliance records and statutory inspection documentation.</li><li>Asset lifecycle planning and improvement initiatives delivered.</li></ul>
KPIs / Performance Metrics<ul><li>Asset uptime / availability and downtime reduction trend.</li><li>Preventive maintenance completion rate.</li><li>Facilities compliance audit score and statutory compliance rate.</li><li>Work order response and closure time performance.</li><li>Cost efficiency metrics and budget adherence.</li></ul>
Technical &amp; Professional Competencies<ul><li>Facilities management governance, planning, and contractor oversight.</li><li>Preventive maintenance and asset reliability management.</li><li>Compliance management, audits, and documentation control.</li><li>Budgeting, cost control, and performance reporting.</li><li>Incident response coordination and business continuity planning.</li></ul>
Behavioral Competencies<ul><li>Leadership and accountability.</li><li>Stakeholder engagement and collaboration.</li><li>Decision-making under pressure.</li><li>Integrity and professionalism.</li><li>Continuous improvement mindset.</li></ul> 
Requirements 
 
Required Qualifications &amp; Certifications
Bachelor&rsquo;s degree in a relevant field (Facilities Management, Business Administration, Engineering, Supply Chain, or related).
Professional certifications relevant to the role are preferred (e.g., PMP/PRINCE2, NEBOSH/IOSH, ISO Lead Auditor, IFMA, CIPS, etc.).
Experience Requirements
Minimum 10 years of experience in facilities management in large-scale residential, hospitality, industrial, or mixed-use environments.
At least 5 years in a senior leadership role overseeing multi-site or large campus operations.
Experience managing FM contractors and compliance programs.</div>

Senior Manager - Facility Management (DEL 1)

Explore 1831+ Manager hard and soft services del 3 in Riyadh this March. Find roles across top companies and apply now to boost your career.

1831 manager hard and soft services del 3 jobs In Riyadh

Manager- Hard and Soft Services (DEL 3)

Soft Services Manager

Facility Coordinator

Specialist - Workplace Operations

Specialist - Workplace Operations

Facilities Support Coordinator

Senior Manager - Facility Management (DEL 1)