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manager of business operations

Nestlé

<div>National HOD Business Manager
Location: Riyadh, Saudi Arabia
Workplace Type: On-site 
Department: Sales 
Reports To: Head Of Sales 
Employment Type: Full-Time 
Position Summary
Lead and drive the overall HOD business performance across KSA by overseeing operations and sales execution aligned with company strategic objectives. The role is responsible for achieving annual targets related to growth, EBITDA, volume delivery, and acquisitions while optimizing resources, headcount, and route capacity to enhance operational efficiency, service quality, and sustainable business expansion. 
A DAY IN THE LIFE...<ul><li>
Strategic Planning for the HOD Operations &amp; Sales departments to ensure proper planning growth.</li><li>
Set &amp; communicate an individual target linked to the Company goals for each subordinate.</li><li>
Ensure applying predetermined KPI for both Operations &amp; Sales.</li><li>
Ensure applying predetermined KPI for Call Center &amp; M. 1st Delivery.</li><li>
Create synergies between Operations team &amp; customer Service/ Events teams to enhance the Company service, Image and generate more demand.</li><li>
Monitors daily activities of the operations team to ensure the maximum efficiency.</li><li>
Leads, develops, and motivates the operations &amp; sales team effectively to ensure that they achieve their annual targets and improve productivity, also conduct performance appraisals for all subordinates.</li><li>
Handle complaints that needs personal involvement to ensure customer satisfaction.</li><li>
Revising the Monthly Commission of the Sales &amp; operations teams.</li><li>
Review &amp; Control the operations Budgets (trucks&rsquo; maintenance &amp; sales expenses) versus budget to ensure cost reduction.</li><li>
Reduction of team members&rsquo; annual leave balance as in the preset annual target. 
Ensure Safety &amp; Security implementation &amp; improvement in all sites to match Nestle Standards &amp; compliance .</li></ul> 
What Will Make You Successful<ul><li>
Bachelor&rsquo;s degree in business administration, Marketing, or related field; MBA is a plus.</li><li>
+5 years of progressive commercial Sales experience in FMCG or Beverages,</li><li>
Excellent analytical, interpersonal, and leadership skills.</li><li>
Proficiency in SAP, Power BI, and MS Excel.</li><li>
Fluent in English; Arabic is an advantage.</li><li>
Valid Saudi Driving License and flexibility to travel nationally.</li></ul> 
What We Offer at Nestl&eacute;
When you join Nestl&eacute; Waters, you become part of a global team that values integrity, collaboration, and excellence.
We believe that our people set us apart, and we empower them to grow through performance, innovation, and care. 
We Offer:<ul><li>
Exciting opportunities to develop your leadership career within Nestl&eacute;&rsquo;s.</li><li>
A culture built on respect, inclusion, and continuous learning.</li><li>
A dynamic, international environment where you can grow, innovate, and make an impact.</li><li>
The opportunity to represent globally trusted brands with strong local purpose.</li></ul></div>

National HOD Business Manager

noon

<div>
 
 
 About noon
 
 
 
 Noon is building the Middle East&rsquo;s most powerful ecosystem of digital products and services: fast, scalable, and deeply customer-centric. Our mission is simple:
 
 deliver to every door, every day.
 
 We imagine, build, and scale new businesses that create real commercial value and push noon&rsquo;s ecosystem forward. If you&rsquo;re wired to build from scratch, operate with speed, and turn ambiguity into momentum, this is where you belong.
 
 
 
 
 
 
 About the role:
 
 
 
 We are building a next-generation procurement marketplace across UAE &amp; KSA: a multi-category, multi-billion-dollar opportunity. As Senior Manager, Operations, you will be responsible for designing and scaling the
 
 end-to-end operational backbone
 
 of the B2B marketplace. This role sits at the intersection of business, supply chain, customer experience, and finance, and will play a critical role in ensuring the platform can scale reliably and profitably.
 
 
 
 
 
 This is a hands-on, builder role with high ownership and direct impact on customer satisfaction and unit economics.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Build and own end-to-end operational workflows across the order lifecycle: order capture, fulfillment, invoicing, returns, and after-sales
 </li>
 <li>
 Design processes for B2B-specific use cases such as bulk orders, RFQs, split deliveries, partial fulfillment, and credit customers
 </li>
 <li>
 Collaborate closely with Product, Logistics, Finance, and Seller teams to translate business requirements into scalable operations
 </li>
 <li>
 Define and track core operational KPIs (OTIF, fill rates, cancellations, return rates, SLA adherence)
 </li>
 <li>
 Identify bottlenecks, failure points, and cost leakages, driving continuous process improvements
 </li>
 <li>
 Support business decisions by grounding strategy in operational realities
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 5-7 years of experience in operations, supply chain, or marketplace businesses
 </li>
 <li>
 Experience managing complex order flows (B2B, enterprise, or large-scale ecommerce preferred)
 </li>
 <li>
 Strong understanding of operational KPIs, cost structures, and process optimization
 </li>
 <li>
 Comfortable operating in ambiguous, fast-moving environments with high ownership
 </li>
 </ul>
 
 
 
 
 
 Who Will Excel
 
 
 <ul>
 <li>
 Operators who thrive on building systems from scratch rather than inheriting playbooks
 </li>
 <li>
 Strong systems thinkers who can simplify complex workflows
 </li>
 <li>
 Data-driven decision-makers who let metrics guide action
 </li>
 <li>
 Leaders equally comfortable in the field and in review forums
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 
 Build from scratch:
 
 Apply learnings from mature systems to create scalable, clean workflows
 </li>
 <li>
 
 Tackle new customer problems:
 
 B2B customers behave differently from B2C &mdash; deeper, more interesting operational challenges
 </li>
 <li>
 
 Ownership &amp; growth:
 
 Early team with significant ownership and long-term growth opportunities
 </li>
 <li>
 
 Real impact:
 
 Your decisions directly shape how the business operates and scales
 </li>
 </ul>
</div>

Senior Manager, Operations

Commercial Business Operations Director

<div>
 IFS is a billion-dollar revenue company with 7000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters&ndash;at the Moment of Service&trade;.
 
 
 At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.
 
 
 We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
 
 
 By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
 
 
 We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.
 
 
 If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.
 
 
 
 Job Description
 
 
 
 
 Head of Business Operations &ndash; APJMEA
 
 
 
 
 Role Overview
 
 
 
 As the Head of Business Operations for the APJMEA region, you will serve as a strategic advisor and operational catalyst to the Regional President, COO, CFO, and Market Unit (MU) leaders. This role is central to driving commercial excellence, enabling scalable growth, and ensuring operational alignment across diverse markets. You will lead a high-impact team across Field Operations, Deal Desk, and Sales Compensation, delivering insights and infrastructure that empower sales teams and accelerate performance.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Strategic Partnering: Collaborate with regional executives to drive proactive forecasting, territory coverage, quota planning, GTM execution, and quarterly business reviews.
 </li>
 <li>
 Operational Leadership: Build, lead, and evolve the regional Business Operations team, ensuring agile support and continuous improvement across all functions.
 </li>
 <li>
 Sales Performance Optimization: Deliver actionable analytics to enhance sales productivity, pipeline velocity, and revenue predictability.
 </li>
 <li>
 CRM Excellence: Champion data integrity and governance across forecasting, pipeline management, and deal reviews.
 </li>
 <li>
 GTM Execution: Operationalize corporate GTM strategies across MUs, ensuring alignment, execution, and measurable impact.
 </li>
 <li>
 Pipeline Acceleration: Monitor pipeline health, support demand generation initiatives, and drive growth-focused interventions.
 </li>
 <li>
 Process Innovation: Streamline and enhance core business processes in collaboration with global stakeholders, including Deal Desk, CRM, and forecasting.
 </li>
 <li>
 Compensation Governance: Oversee quota setting and compensation plans, acting as the primary liaison for all sales compensation matters.
 </li>
 <li>
 Team Development: Scale and nurture a resilient, future-ready Business Operations team aligned with the region&rsquo;s strategic growth objectives through 2025 and beyond.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Deep understanding of software licensing, contracting, and revenue recognition principles.
 </li>
 <li>
 Experience with IFS solutions or similar enterprise software platforms.
 </li>
 <li>
 Strong analytical and problem-solving capabilities with a strategic mindset.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder engagement skills.
 </li>
 <li>
 Proven ability to operate across time zones and manage cross-regional collaboration.
 </li>
 <li>
 High integrity, discretion, and ability to manage confidential information.
 </li>
 <li>
 Resilient, self-motivated, and highly organized with a bias for execution and results.
 </li>
 </ul>
</div>

Head of Business Operations - APJMEA

Elite Events

Operations ManagerExceptional Projects Management &amp; Consultancy Company Riyadh, Saudi ArabiaPosition OverviewThe Operations Manager is responsible for overseeing and optimizing the operational performance of the company across three primary departments:Business Development - Digital Marketing - Administration.The role focuses on training staff, implementing operational systems, monitoring performance, and ensuring smooth coordination between departments to support the company&rsquo;s growth and client acquisition goals.The Operations Manager ensures that internal processes, staff performance, and operational standards are aligned with the strategic objectives of the company.Key Responsibilities:1. Department Operations OversightSupervise and coordinate the daily operations of the following departments:Business Development<ul><li>Oversee sales activities and client acquisition strategies</li><li>Monitor lead generation and conversion performance</li><li>Implement structured sales processes and pipelines</li><li>Ensure proper client follow-up and relationship management</li><li>Review proposals, quotations, and client engagement procedures</li><li>Develop and monitor sales targets and KPIs</li></ul>Digital Marketing<ul><li>Supervise digital marketing campaigns and strategies</li><li>Monitor performance of social media, website traffic, and lead generation campaigns</li><li>Ensure alignment between marketing activities and business development goals</li><li>Oversee content creation, advertising campaigns, and brand positioning</li><li>Review marketing analytics and adjust strategies accordingly</li></ul>Administration<ul><li>Oversee day-to-day administrative operations of the company</li><li>Ensure proper documentation, filing systems, and internal communication procedures</li><li>Coordinate office logistics and operational support functions</li><li>Ensure compliance with internal company policies and operational standards</li></ul>2. Staff Training &amp; Development<ul><li>Develop and implement training programs for employees across all departments</li><li>Create Standard Operating Procedures (SOPs) for key operational processes</li><li>Train new employees on company systems, workflows, and operational expectations</li><li>Conduct regular performance coaching and skill development sessions</li><li>Identify operational gaps and provide targeted training to improve efficiency</li></ul>3. Process Optimization<ul><li>Design and implement operational systems that improve efficiency and productivity</li><li>Establish clear workflows between departments</li><li>Identify operational bottlenecks and implement solutions</li><li>Standardize processes to ensure consistency in service delivery</li></ul>4. Performance Monitoring &amp; KPIs<ul><li>Establish and monitor departmental performance metrics</li><li>Track operational efficiency and employee productivity</li><li>Prepare operational performance reports for company management</li><li>Ensure departments meet defined targets and growth objectives</li></ul>5. Interdepartmental Coordination<ul><li>Ensure effective communication and collaboration between Business Development, Marketing, and Administrative teams</li><li>Align departmental efforts toward common business objectives</li><li>Support management in implementing strategic initiatives</li></ul>6. Reporting &amp; Strategic Support<ul><li>Report operational performance and departmental progress to senior management</li><li>Provide insights and recommendations to improve company performance</li><li>Assist in developing operational strategies to support company expansion</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Marketing, or related field</li><li>3&ndash;7 years of experience in operations management, business development, or administrative management</li><li>Strong leadership and team management skills</li><li>Experience in developing operational processes and training programs</li><li>Strong analytical and organizational abilities</li><li>Excellent communication and problem-solving skills</li></ul>Key Skills<ul><li>Operations Management</li><li>Sales &amp; Business Development Strategy</li><li>Digital Marketing Understanding</li><li>Staff Training &amp; Development</li><li>Process Design &amp; SOP Development</li><li>Performance Monitoring &amp; KPI Management</li><li>Leadership &amp; Team Coordination</li></ul>Preferred Experience<ul><li>Experience working in consultancy, project management, interior design, fitout contracting or service-based companies</li><li>Experience in sales process development and digital marketing analytics</li><li>Experience managing multi-department operations</li></ul>Reporting LineThe Operations Manager reports directly to the Company Director / General Manager.www.exceptional-pm.comJob Type: Full-time

Operations Manager

SOHO Group

<div>
 
 We are searching for a dynamic Retail Support Manager to lead our team. If you're passionate about activewear, thrive in a fast-paced retail environment, and have experience managing high-volume stores, this is the perfect opportunity for you to join a growing global brand.
 
 
 
 
 
 THE TEAM
 
 
 
 
 
 The Retail Support Manager plays a key operational role in supporting store performance across SOHO Brand locations in KSA. This position focuses on execution, follow-up, and operational consistency, ensuring that store managers and teams are aligned with company standards and delivering on daily priorities.
 
 
 The role acts as a bridge between the Retail Manager and Store Managers, providing structured follow-up on staffing, scheduling, stock coordination, training implementation, and employee matters. The Retail Support Manager may step in to support store operations during periods of absence or high business demand, ensuring business continuity and operational excellence.
 
 
 This is a hands-on, field-based position requiring strong organizational skills, retail acumen, and the ability to work closely with multiple stakeholders.
 
 
 
 
 
 Duties &amp; Responsibilities
 
 
 
 
 
 
 1. Store Operations Follow-Up
 
 
 <ul>
 <li>
 Conduct regular store visits to monitor operational standards and execution.
 </li>
 <li>
 Ensure store managers are maintaining proper staffing levels and shop floor coverage.
 </li>
 <li>
 Review and support rota planning to ensure optimal manpower utilization.
 </li>
 <li>
 Monitor daily operations to ensure compliance with company policies and procedures.
 </li>
 <li>
 Act as escalation point for operational issues before they are raised to the Retail Manager.
 </li>
 </ul>
 
 
 2. Sales &amp; Performance Monitoring
 
 
 <ul>
 <li>
 Track store KPIs and sales performance in coordination with Store Managers.
 </li>
 <li>
 Identify operational gaps impacting performance and support corrective action plans.
 </li>
 <li>
 Ensure commercial priorities and promotions are properly executed on the shop floor.
 </li>
 <li>
 Support stores in achieving sales targets through structured follow-up and performance discussions.
 </li>
 </ul>
 
 
 3. Stock &amp; VM Coordination
 
 
 <ul>
 <li>
 Follow up with Store Managers and Stock Leads to ensure stock availability and replenishment.
 </li>
 <li>
 Ensure timely coordination between stores and logistics teams.
 </li>
 <li>
 Monitor back-of-house organization and stockroom standards.
 </li>
 <li>
 Ensure VM guidelines are implemented consistently and escalations are communicated when needed.
 </li>
 </ul>
 
 
 4. Training &amp; Team Development
 
 
 <ul>
 <li>
 Follow up on product training and onboarding implementation in stores.
 </li>
 <li>
 Ensure new joiners are properly inducted and supported.
 </li>
 <li>
 Coordinate with HR on training needs and development priorities.
 </li>
 <li>
 Monitor team engagement and morale during store visits.
 </li>
 </ul>
 
 
 5. Employee Relations &amp; HR Coordination
 
 
 <ul>
 <li>
 Act as first operational support for employee-related concerns before escalation.
 </li>
 <li>
 Coordinate with HR on probation follow-ups, attendance matters, and disciplinary actions.
 </li>
 <li>
 Support Store Managers in handling performance discussions when needed.
 </li>
 <li>
 Ensure compliance with internal HR processes and documentation standards.
 </li>
 </ul>
 
 
 6. Operational Continuity &amp; Coverage
 
 
 <ul>
 <li>
 Step in to support store operations in case of Store Manager absence.
 </li>
 <li>
 Provide hands-on leadership during peak periods or operational challenges.
 </li>
 <li>
 Ensure business continuity and smooth store functioning at all times.
 </li>
 </ul>
 
 
 
 
 Experience &amp; Background
 
 <ul>
 <li>
 4&ndash;6 years of experience in retail operations, preferably in fashion or lifestyle brands.
 </li>
 <li>
 Previous experience as a Store Manager or Assistant Store Manager is preferred.
 </li>
 <li>
 Experience in multi-store coordination is a plus.
 </li>
 </ul>
 
 
 
 
 Skills &amp; Competencies
 
 <ul>
 <li>
 Strong operational retail knowledge.
 </li>
 <li>
 Good understanding of manpower planning and rota management.
 </li>
 <li>
 Solid understanding of KPIs and store performance drivers.
 </li>
 <li>
 Strong communication and follow-up skills.
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment.
 </li>
 <li>
 Organized, structured, and solution-oriented.
 </li>
 <li>
 Fluent in English and Arabic.
 </li>
 </ul>
 
 
</div>

Retail Support Manager

Yousef Al-Rajhi Group

<h2>Area Manager – Coffee / Specialty Coffee</h2>📍 Location: Riyadh, Saudi Arabia  We are seeking an experienced and results-driven Area Manager to oversee multiple coffee shop locations and ensure operational excellence across the assigned region. The ideal candidate will have a strong background in the coffee or specialty coffee industry, with proven experience managing multiple outlets while maintaining high standards of quality, service, and profitability.The Area Manager will play a key role in driving operational performance, supporting store managers, and ensuring a consistent customer experience across all locations.  <h3>Key Responsibilities</h3>Oversee the operations and performance of multiple coffee shop locations within the assigned area.Ensure all branches maintain high standards of product quality, service, and cleanliness.Monitor sales performance, KPIs, and operational metrics to drive profitability and growth.Lead, coach, and support store managers and café teams to achieve operational and sales targets.Conduct regular store visits and performance reviews to ensure compliance with company standards.Identify opportunities to improve operational efficiency and customer experience.Ensure effective inventory management and cost control across all locations.Support recruitment, onboarding, and training of store managers and café staff.Collaborate with senior management to implement business strategies and expansion plans.  <h3>Requirements</h3>Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).4–7 years of experience in multi-unit retail or café operations, preferably within the coffee or specialty coffee sector.Proven experience managing multiple outlets or café branches.Strong leadership, team management, and problem-solving abilities.Excellent understanding of coffee shop operations and customer service standards.Strong analytical skills with the ability to monitor sales performance and operational KPIs.Excellent communication and organizational skills.  <h3>Key Skills</h3>Multi-Unit Operations ManagementCoffee Shop / Specialty Coffee OperationsTeam Leadership &amp; Performance ManagementSales &amp; Operational PerformanceCustomer Experience Management

Area Manager - Coffee / Specialty Coffee

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