assistant manager - global service operations Jobs in Mumbai

assistant manager - global service operations

assistant vice president operations Jobs in Mumbai

assistant vice president operations

general manager - business operations Jobs in Mumbai

general manager - business operations

general manager operations Jobs in Mumbai

general manager operations

head of operations

manager of operations

Thomas Cook India Limited

<div>
 
 Please find the JD.
 
 
 
 
 
 
 
 1. Monitor and control tour operating costs to maintain profitability.
 
 
 2. Upsell services to enhance client experience and increase margins.
 
 
 3. Ensure file closures are completed within stipulated timelines and as per company guidelines.
 
 
 4. Coordinate with partners, Destination Management Companies (DMCs), and internal teams to
 
 
 ensure smooth execution of tours.
 
 
 5. Ensure real-time sharing of customer information with suppliers for accurate service delivery.
 
 
 6. Adhere to operational procedures and compliance requirements defined by the company.
 
 
 7. Ensure systems are updated with accurate and relevant costs.
 
 
 8. Track and process supplier payments efficiently.
 
 
 9. Maintain proper documentation for visa, biometrics, and interviews.
 
 
 10. Ensure seamless coordination of logistics, rooming lists, menus, venue confirmations, and
 
 
 Tour Manager activities.
 
 
 11. Monitor on-ground commitments from suppliers, hotels, and clients to ensure service delivery
 
 
 as per the memorandum of understanding.
 
 
 12. Gather and analyze client feedback to improve service quality and customer satisfaction.
 
 
 
 
 
 
 
 
 Requirement :-
 
 
 &bull; Must have 4-7 years of experience in MICE Operations
 
 
 &bull; Candidate should posses good communication skills
 
 
 &bull; Must have experience with vendor negotiation, budgeting &amp; cost control, project management, client servicing, travel logistics
 
 
 
 
 
 
 
 Skills :-
 
 
 MICE Operations, Event Management, Conference Palnning, Incentive Travel, Exhibition, Corporate Events, Destination Management, Vendor Negotiation, Group Travel Co-ordination, Hotel Contracting, Venue Sourcing
 
 
 
</div>

Assistant Manager - (MICE Operation)

Cushman & Wakefield

<div>
 
 Job Title
 
 
 
 Senior Manager - Operations
 
 
 
 Job Description Summary
 
 
 
 
 Job Description
 
 
 
 [Please delete this section before finalizing the Job Requisition: Below is an example Job Description for this Job Profile, and may need to be updated to reflect the specific responsibilities of this role. Please also ensure that you validate the selection of the Job Profile and placement of this Position in the Job Architecture before finalizing.]
 
 
 
 Essential Functions And Responsibilities
 
 
 
 <ul>
 <li>
 Ensure the day-to-day operations of the facility(s) or campus, including janitorial, life-safety, engineering, site services, and general maintenance are implemented and carried out in a manner consistent with C&amp;W policies and client directives. Ensure all contracts are reviewed on a regular basis and are bid out as required and confirm invoices match contract pricing
 </li>
 <li>
 Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties
 </li>
 <li>
 Under the direction of the Facility Manager, respond promptly to requests for building maintenance, repairs, cleaning needs, etc. from building occupants and for the implementation of ongoing contract programs to address and resolve needs and problems
 </li>
 <li>
 Compile information necessary to ensure all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, As-built Drawings, IIPP Manual, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year- end Performance Report and other reports and documentation as required
 </li>
 <li>
 Prepares budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex as directed
 </li>
 <li>
 Assist in providing information and reports necessary for the development of capital budgets for the facility. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives
 </li>
 <li>
 Collect, analyze and prepare reports of such statistical data as may be required to provide accurate and current assessment of facility management objectives
 </li>
 <li>
 Expected to be thoroughly familiar with the management contract, vendor agreements, and other building/facility contracts and all requirements contained therein
 </li>
 <li>
 Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims as required
 </li>
 <li>
 Proactively inspect the facility, systems, rooms, common areas, etc. and report back any findings or issues to the Facility Manager
 
 
 </li>
 </ul>
 KEY COMPETENCIES
 
 
 <ul>
 <li>
 Communication Proficiency (oral and written)
 </li>
 <li>
 Technical Proficiency
 </li>
 <li>
 Problem Solving/Analysis
 </li>
 <li>
 Leadership
 </li>
 <li>
 Teamwork Orientation
 </li>
 <li>
 Relationship Management
 </li>
 <li>
 Financial Management
 
 
 </li>
 </ul>
 IMPORTANT EDUCATION
 
 
 <ul>
 <li>
 Associate&rsquo;s degree in facilities management, building, business or other related field required
 </li>
 <li>
 Bachelor&rsquo;s degree preferred
 
 
 </li>
 </ul>
 
 Important Experience
 
 
 
 <ul>
 <li>
 A minimum of 3-5 years relevant experience, preferably in commercial or industrial real estate with facility management experience required
 </li>
 <li>
 Experience in maintenance, construction, engineering and all facets of property operation and building management preferred
 </li>
 <li>
 CMMS/Work Order Management experience is preferred
 
 
 </li>
 </ul>
 
 Additional Eligibility Qualifications
 
 
 
 <ul>
 <li>
 Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications a plus
 </li>
 <li>
 Ability to read and understand construction specifications and blueprints
 </li>
 <li>
 Proficient in understanding management agreements and contract language
 </li>
 <li>
 Skilled in Building Management Systems maintenance and monitoring
 </li>
 <li>
 Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)
 </li>
 <li>
 Strong discipline of financial management including financial tracking, budgeting and forecasting
 </li>
 <li>
 Knowledge of Financial Systems (Yardi a plus)
 
 
 </li>
 </ul>
 WORK ENVIRONMENT
 
 
 This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.
 
 
 PHYSICAL DEMANDS
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 
 
 While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction.
 
 
 AAP/EEO STATEMENT
 
 
 C&amp;W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&amp;W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
 
 
 
 Other Duties
 
 
 
 This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
 
 
 Note: This job description includes the core responsibilities for C&amp;W. These duties may have slight modifications based on the regional location.
 
 
 INCO: &ldquo;Cushman &amp; Wakefield&rdquo;
</div>

Senior Manager - Operations

Godrej Industries Group

<div>
 
 Job Description
 
 
 
 &mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;
 
 
 General Manager - Cluster Head (Operations)
 
 
 Godrej Properties Limited (GPL)
 
 
 Mumbai
 
 
 &mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;
 
 
 Job Title: General Manager - Cluster Head (Operations)
 
 
 Job Type: Permanent, Full-time
 
 
 Function: Operations
 
 
 Business: Godrej Properties Limited
 
 
 Location: Mumbai
 
 
 
 About Godrej Industries Limited And Associate Companies (GILAC)
 
 
 
 GILAC is a holding company of the Godrej Group. We have significant interests in consumer goods, real estate, agriculture, chemicals, and financial services through our subsidiary and associate companies, across 18 countries.
 
 
 https://www.godrejindustries.com/
 
 
 
 About Godrej Properties Limited (GPL)
 
 
 
 Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry. Each Godrej Properties development combines the over 125-year legacy of excellence and trust with a commitment to cutting-edge design, technology, and sustainability.
 
 
 www.godrejproperties.com
 
 
 Key responsibilities
 
 
 <ul>
 <li>
 The position is in charge for managing the Project(s) to ensure timeliness, quality of construction and overall
 </li>
 <li>
 profitability of the project.
 </li>
 <li>
 The is done through Tracking, monitoring and coordinating on-site activities for projects with Project Mangers/Consultants/ contractors with close collaboration with related functions like Contracts &amp; Procurement, Costing &amp; Budgeting, Liaison, Design, Marketing &amp; Sales, Legal and Finance to ensure achievement of AOP targets by planning &amp; driving adherence to the
 </li>
 <li>
 project plans, product design and quality norms timely resolution of issues implementation of all quality and safety initiatives at given location
 </li>
 <li>
 Project Budget Tracking
 </li>
 <li>
 Tracks spends against allocated project budget and control the cost within budget
 </li>
 <li>
 Bills and Payments
 </li>
 <li>
 Certifies the bills of consultants, contractors and vendors
 </li>
 <li>
 Follows up Accounts to ensure that the payments are made in a timely manner
 </li>
 <li>
 Selection of Contractors/Consultants/ Vendors
 </li>
 <li>
 Identifies suitable Contractors/Consultant/vendors for various contracts
 </li>
 <li>
 Conducts a comparative analysis of shortlisted vendors and makes recommendations
 </li>
 <li>
 Provides technical/work scope inputs to Contracts and Budgeting teams to prepare the contract and costing
 </li>
 <li>
 Follows up with Contracts for sign off on the agreement / Letter of Intent (LOI)/work order
 </li>
 <li>
 Completely responsible for monitoring and execution of Project from Design stage, during Execution and till final
 </li>
 <li>
 handing to Customer
 </li>
 <li>
 Project Management Provides scope of the work that is awarded such as accountabilities, authorities
 </li>
 <li>
 Prepares detailed project plan such as work schedules, risk mitigation plan in coordination with the project
 </li>
 <li>
 management consultants
 </li>
 <li>
 Ensures adherence to quality parameters, standards, compliances
 </li>
 <li>
 Participates in the Joint procurement process
 </li>
 <li>
 Coordination with Project Management Consultants/ Contractors
 </li>
 <li>
 Conducts weekly review meetings with
 </li>
 <li>
 Contractors / Project Management consultants on work progress, construction schedule, design or quality issues
 </li>
 <li>
 Identifies issues hampering project progress
 </li>
 <li>
 Resolves project related issues or bottlenecks
 </li>
 <li>
 Obtains the materials from purchase department
 </li>
 <li>
 Develops communication protocols defining responsibility frequency, channel of communication, review meetings
 </li>
 <li>
 and ensures adherence to it
 </li>
 <li>
 Material Procurement
 </li>
 <li>
 Follows up with the project management
 </li>
 <li>
 consultant on schedule of materials required
 </li>
 <li>
 Coordinates with Contracts for fulfillment of material requirements and Coordinates with Design and Regional
 </li>
 <li>
 Head on(if required
 </li>
 <li>
 Project Tracking
 </li>
 <li>
 Tracks and monitors progress of construction
 </li>
 <li>
 activities with respect to final drawings, design, construction schedule and budget
 </li>
 <li>
 Conducts daily meetings with team members to discuss progress and issues
 </li>
 <li>
 Monitors quality of work by conducting visual inspections on a regular basis and scrutinizing reports from PMC
 </li>
 <li>
 consultants and Project Managers
 </li>
 <li>
 MIS &amp; Reporting
 </li>
 <li>
 Prepares monthly report on Project updates and update operation Head and Regional Head.
 
 
 </li>
 </ul>
 Who are we looking for?
 
 
 
 Education
 
 
 
 <ul>
 <li>
 BE Civil
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 BE/ B Tech Civil Engineering with 18+ Yrs of experience in construction industry in managing projects on site.
 </li>
 <li>
 Experience in managing consultants and contractors in order to complete goals, objectives and schedules.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Understanding of the real estate development business
 </li>
 <li>
 Construction management
 </li>
 <li>
 Project Management
 </li>
 <li>
 New technologies in the Construction industry
 </li>
 <li>
 Knowledge of latest technologies and materials
 </li>
 <li>
 Value Engineering
 </li>
 <li>
 MS Project
 
 
 </li>
 </ul>
 What&rsquo;s in it for you?
 
 
 Be an equal parent
 
 
 Maternity support, including paid leave ahead of statutory guidelines, and flexible work options on return
 
 
 Paternity support, including paid leave
 
 
 New mothers can bring a caregiver and children under a year old, on work travel
 
 
 Adoption support; gender neutral and based on the primary caregiver, with paid leave options
 
 
 No place for discrimination at Godrej
 
 
 Gender-neutral anti-harassment policy
 
 
 Same sex partner benefits at par with married spouses
 
 
 Gender transition support
 
 
 We are selfish about your wellness
 
 
 Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options
 
 
 Trust based sick leave
 
 
 Mental wellness and self-care programmes, resources and counselling
 
 
 Celebrating wins, the Godrej Way
 
 
 Structured recognition platforms for individual, team and business-level achievements
 
 
 Performance-based earning opportunities
 
 
 https://www.godrejcareers.com/benefits/
 
 
 An inclusive Godrej
 
 
 Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It&rsquo;s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.
 
 
 We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.
 
 
 If this sounds like a role for you, apply now!
 
 
 We look forward to meeting you.
</div>

General Manager - Cluster Head (Operations)

Urban Company

<div>
 
 
 About Urban Company:
 
 
 
 
 
 
 
 
 
 Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massag
 
 
 etherapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise
 
 
 
 
 
 Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon sever
 
 
 almiddlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind
 
 
 
 
 
 1. Customer love: Build a platform that offers truly delightful and differentiated services
 
 
 2. Partner empowerment: Build a deep, full-stack partnership with service partners,helping improve their earnings and overall livelihood
 
 
 3. Technology first: Bring innovation and technology to an age-old industry
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 <ul>
 <li>
 Independently own and build all aspects of UC&rsquo;s business across your vertical in the city cluster you are responsible for -building the supply chain across selection, training and onboarding of professionals; daily operations; quality of service; user growth and expansion. This is an operations-heavy role; the leader is expected to be hands-on and on the ground.
 </li>
 <li>
 Grow the marketplace by improving the quality of service, like service availability, on-the-job quality through training,etc.
 </li>
 <li>
 Build, coach, and lead a high-performance team - they need to be good at hiring and grooming talent.
 </li>
 <li>
 Be part of key projects that improve the performance of the overall category - work with category heads, product, and marketing teams.
 </li>
 </ul>
 
 
 
 
 In a nutshell, the General Manager is expected to completely own and drive the business, the team, and make all decisions for the city cluster. This is an operationally heavy role, and we expect the leader to be strong on operational excellence and leadership skills.
 
 
 
 
 
 
 What We Need:
 
 
 <ul>
 <li>
 Experience in a high-growth operations-based Startup, Ecommerce, FMCG
 </li>
 <li>
 High sense of ownership and a penchant for excellence
 </li>
 <li>
 Extremely strong first-principles problem solvers, who have a maker/builder within them and want to bring to life consumer insights to revolutionize the service industry.
 </li>
 </ul>
 
 
 
 
 
 What can you expect:
 
 
 <ul>
 <li>
 A great work environment with massive ownership and growth opportunities.
 </li>
 <li>
 Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession
 </li>
 <li>
 A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change
 </li>
 <li>
 Growth opportunities within UC via our robust internal mobility program
 </li>
 </ul>
</div>

General Manager - Business Operations

Cafe Coffee Day

<div>
 
 
 About Caf&eacute; Coffee Day
 
 
 
 
 
 
 Caf&eacute; Coffee Day is India's largest caf&eacute; chain in terms of the number of caf&eacute; outlets with more than 460 cafes across the country. CCD, as it is popularly called, opened its first caf&eacute; in Bengaluru in 1996 and has pioneered the coffee culture in the chained caf&eacute; segment in India by bringing in a range of delectable food and beverage products served in a contemporary, youthful ambience, and offering a variety of novel experiences - all with a promise of &ldquo;A lot can happen over coffee!". CCD operates through Coffee Day Global Limited (CDGL), a subsidiary of Coffee Day Enterprises Limited. CDGL is arguably India&rsquo;s largest coffee retail conglomerate with leadership position also in the automated beverage dispensing solutions under the brand name Coffee Day Beverages with distribution across more than 1330+ towns and cities across India. CDGL also operates a network of 280+ refreshment kiosks offering affordable food and beverages for on-the-go customers under the Coffee Day Xpress brand name.
 
 
 
 
 
 
 Key Responsibilities and accountabilities of the Role:
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Planning
 
 </li>
 </ul>
 
 
 
 
 Business Managers are responsible for developing and implementing strategic business plans for their designated geographic zone. This involves setting goal, objectives, and key performance indicators (KPIs) to ensure the zone meets or exceeds its targets
 
 
 
 
 <ul>
 <li>
 
 Team Management
 
 </li>
 </ul>
 
 
 
 
 They oversee a team of Area or Regional Managers and other staff within their zone. This includes hiring, training, coaching, and mentoring team members, as well as setting performance targets and conducting regular performance reviews.
 
 
 
 
 <ul>
 <li>
 
 Sales and Revenue Growth
 
 </li>
 </ul>
 
 
 
 
 Zonal Business Managers are accountable for driving sales and revenue growth within their assigned zone. They work with their teams to develop and execute sales strategies, monitor sales performance, and make necessary adjustments to achieve or exceed sales targets.
 
 
 
 
 <ul>
 <li>
 
 Market Analysis
 
 </li>
 </ul>
 
 
 
 
 They analyze market conditions, trends, and competition within their zone to identify opportunities and threats. This information is crucial for making informed business decisions and adjustments to strategies.
 
 
 
 
 <ul>
 <li>
 
 Budget Management
 
 </li>
 </ul>
 
 
 
 
 Zonal Business Managers often have financial responsibility for their zone, which includes managing budgets, controlling costs, and ensuring that financial objectives are met.
 
 
 
 
 <ul>
 <li>
 
 Relationship Management
 
 </li>
 </ul>
 
 
 
 
 Building and maintaining relationships with key customers, partners, and stakeholders within the designated zone is essential. Zonal Business Managers may also be responsible for resolving customer issues and ensuring customer satisfaction.
 
 
 
 
 <ul>
 <li>
 
 Compliance and Reporting
 
 </li>
 </ul>
 
 
 
 
 They ensure that the activities within their zone adhere to company policies and regulations. This involves monitoring compliance and providing regular reports to higher management on zone performance and relevant metrics.
 
 
 
 
 <ul>
 <li>
 
 Communication
 
 </li>
 </ul>
 
 
 
 
 Effective communication is a crucial part of the role. Zonal Business Managers need to liaise with senior management, other departments, and their teams to ensure smooth operations and alignment with the company's overall goals and strategies.
 
 
 
 
 <ul>
 <li>
 
 Problem Solving
 
 </li>
 </ul>
 
 
 
 
 Business Managers are often tasked with addressing and resolving issues and challenges that arise within their zone. This may involve trouble shooting operational. problems, resolving disputes, and finding creative solutions to meet objectives.
 
 
 
 
 <ul>
 <li>
 
 Performance Evaluation
 
 </li>
 </ul>
 
 
 
 
 They are responsible for evaluating the performance of their team members and implementing performance improvement plans when necessary. They may also identify training and development needs to enhance the skills
 
 
 of their teams.
 
 
 
 
 <ul>
 <li>
 
 Continuous Improvement
 
 </li>
 </ul>
 
 
 
 
 Business Managers are expected to continuously seek ways to improve operations and processes within their zone to increase efficiency, performance evaluation.
 
 
 
 
 <ul>
 <li>
 
 Desired Candidate Profile:
 
 </li>
 </ul>
 
 
 
 
 
 
 
 &middot;
 
 Graduation with MBA from reputed institution
 
 
 
 . 10
 
 + years of experience
 
 
 
 .
 
 Candidates from Retail (Food &amp; Beverages / QSR / FMCG)
 
 are preferable.
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Functional Skills:
 
 </li>
 </ul>
 
 
 
 
 -Excellent communication skills, both written and verbal, are essential for interacting with team members, senior management, customers, and other stakeholders.
 
 
 -Strong analytical skills to assess market conditions, competition, and performance metrics, and to performance Evaluation.
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Technical Skills:
 
 </li>
 </ul>
 
 
 
 
 -Demonstrated leadership abilities, including team management, coaching and mentoring, are crucial.
 
 
 - Knowledge of industry trends and competitive landscape.
 
 
 -Ability to travel to various locations within the designated area.
 
 
 -Familiarity with the industry or sector in which the company operates is important.
 
 
 - Understanding market dynamics, trends, and customer behavior within the specific industry is valuable.
 
 
 -Strong emphasis on teamwork and collaboration, both within the zone and with other departments in the organization.
 
 
 -The capability to adapt to changing market conditions and demonstrate resilience in the face of challenges.
 
 
 -The ability to build and maintain positive relationships with key customers, partners, and performance Evaluation.
 
 
 
 
 <ul>
 <li>
 
 Language Fluency:
 
 </li>
 </ul>
 
 -English, Hindi any other local language.
 
</div>

General Manager Operations

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of FortiGate SDWAN/Cloud &amp; security/Unified Collaboration/Mobility &amp; IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level-1 customer service analysts Coordinate with IT teams on escalations, tracking, performance issues, and outages. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. Publish weekly reports and monthly reports on customer service operations activity. Desired Skill sets Troubleshooting and hands on knowledge on Fortigate Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain
</div>

Assistant Manager - Global Service Operations

Condé Nast India

<div>
 
 
 
 Role Overview
 
 
 
 
 The Operations Director will lead end-to-end operational delivery for Conde Nast&rsquo;s brand initiatives, IPs and client-led programs. This role requires strong program management capabilities, strategic thinking, cross-functional collaboration, and deep understanding of media packages across print, digital and experiential platforms. The ideal candidate will ensure seamless execution, cost efficiency and strong alignment with marketing and sales teams to maximise revenue and brand impact.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 1. Package Selling &amp; Commercial Strategy
 
 
 <ul>
 <li>
 Lead the development of sellable packages for Conde Nast IPs and brand solutions.
 </li>
 <li>
 Build pricing strategies for socials and Print
 </li>
 <li>
 Collaborate with Sales and Marketing teams to ensure packaged products and IPs are well-positioned and sold effectively.
 </li>
 </ul>
 
 
 2. Strategic Planning
 
 
 <ul>
 <li>
 Design and implement strategies to grow revenue and reach across existing and new markets.
 </li>
 <li>
 Analyse market trends, competitor activities and audience insights to identify expansion opportunities.
 </li>
 <li>
 Regular competition analysis to understand whats happening in the market. Assess any losses to competition
 </li>
 <li>
 Provide strategic direction for operational models that optimise efficiency and profitability.
 </li>
 </ul>
 
 
 3. Program &amp; Project Management (80% focus)
 
 
 <ul>
 <li>
 Oversee end-to-end program management for IPs, campaigns, branded content, content programs, and events.
 </li>
 <li>
 Ensure projects are executed in line with client objectives, timelines, and quality standards.
 </li>
 <li>
 Monitor project milestones and proactively mitigate risks to ensure smooth delivery.
 </li>
 </ul>
 
 
 4. Client Delivery &amp; Event Execution
 
 
 <ul>
 <li>
 Ensure all client deliverables&mdash;content, events, campaigns, and integrations&mdash;are executed on time and aligned with approved objectives.
 </li>
 <li>
 Maintain strong communication with internal teams and external partners to ensure consistency and excellence in delivery.
 </li>
 <li>
 Oversee event and production timelines, vendor coordination, and on-ground execution.
 </li>
 </ul>
 <li>
 </li>
 
 
 5. Cost &amp; Budget Management
 
 
 <ul>
 <li>
 Ensure proposals adhere to internal cost benchmarks and margin expectations.
 </li>
 <li>
 Optimise operational costs while maintaining creative and delivery quality.
 </li>
 <li>
 Work closely with Finance and Procurement for budgeting, vendor negotiations, and cost approvals.
 </li>
 </ul>
 
 
 6. Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Partner closely with Sales, Marketing, Editorial, Creative, Production, Finance, and Legal teams to drive cohesive execution.
 </li>
 <li>
 Maintain alignment across teams to ensure that all deliverables meet brand and client expectations.
 </li>
 <li>
 Strengthen interdepartmental processes for operational efficiencies.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 10+ years of experience in operations, program management, media solutions, or events within media, advertising, or digital agencies.
 </li>
 <li>
 Strong understanding of print, digital, social media, and experiential marketing products.
 </li>
 <li>
 Proven ability to build and scale operational processes and revenue strategies.
 </li>
 <li>
 Exceptional project management and stakeholder management skills.
 </li>
 <li>
 Strong commercial acumen with experience in cost planning and proposal structuring.
 </li>
 <li>
 Excellent communication, leadership, and problem-solving abilities.
 </li>
 </ul>
 
 
</div>

Head of Operations

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