department manager

manager - supply chain management Jobs in Mumbai

manager - supply chain management

operations manager

operations- associate/manager Jobs in Mumbai

operations- associate/manager

assistant manager

manager of operations

Delhivery

<div>
 
 
 Role Overview:
 
 
 
 The
 
 Fixed Fleet Operations
 
 plays a crucial role in ensuring timely and complete order fulfillment within the fixed fleet. The role involves real-time calling and coordination with
 
 delivery partners (2W &amp; 3W)
 
 and
 
 centre executives
 
 , identifying reasons for unfulfilled orders, resolving issues, and improving overall delivery performance.
 
 
 The telecaller will act as the
 
 communication bridge
 
 between the on-ground fleet and the operations team to enhance efficiency, reduce unassigned cases, and drive better fulfillment outcomes.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 :1. Order Fulfillment Coordinatio
 
 
 <ul>
 <li>
 nCall delivery partners (2W and 3W) for all
 
 unfulfilled or delayed order
 
 s to understand the reason for non-fulfillment
 </li>
 <li>
 .Coordinate with the
 
 MG Centre Executive
 
 s to reassign or resolve unassigned orders in real-time
 </li>
 <li>
 .Ensure 100% coverage of unfulfilled order cases within the same day
 </li>
 <li>
 .Track progress and ensure timely closure of pending deliveries
 </li>
 </ul>
 
 
 
 
 
 .
 
 2. RCA (Root Cause Analysis) &amp; Reporti
 
 
 <ul>
 <li>
 ngRecord detailed reasons for each unfulfilled order (e.g., absenteeism, delay, vehicle issue, incorrect route, etc.
 </li>
 <li>
 ).Prepare daily reports summarizing RCA findings and share them with the Fixed Fleet Manage
 </li>
 <li>
 r.Identify recurring issues and suggest preventive measures to reduce order drop-off
 </li>
 </ul>
 
 
 
 
 
 s.
 
 3. Communication &amp; Coordinat
 
 
 <ul>
 <li>
 ionMaintain regular communication with delivery partners and centre executives for operational updat
 </li>
 <li>
 es.Support escalation handling by providing on-call clarity on order or partner-related issu
 </li>
 <li>
 es.Ensure accurate updates in system tools or tracking sheets after every ca
 </li>
 </ul>
 
 
 
 
 
 ll.
 
 4. Data &amp; Documenta
 
 
 <ul>
 <li>
 tionMaintain a call log for all outbound calls and follow-
 </li>
 <li>
 ups.Update partner or order-related notes accurately in CRM or tracking platfo
 </li>
 <li>
 rms.Flag any critical cases or recurring patterns to the Fixed Fleet Manager immediat
 </li>
 </ul>
 
 
 
 
 
 ely.
 
 Key Requirem
 
 
 <ul>
 <li>
 ents:1&ndash;2 years of experienc
 
 e in telecalling, operations coordination, or customer su
 
 pport, preferably in logistics, supply chain, or delivery-based indust
 </li>
 <li>
 ries.Excellent communication skill
 
 s in Hindi and En
 
 glish (regional language prefer
 </li>
 <li>
 red).Strong follow-up discipline and attention to de
 </li>
 <li>
 tail.Ability to handle high call volumes efficie
 </li>
 <li>
 ntly.Basic proficiency in Excel / Google Sheets for daily repor
 </li>
 </ul>
 
 
 
 ting.
</div>

Operations- Associate/Manager

Gajab

<div>
 
 
 ABOUT GAJAB
 
 
 
 
 
 
 Gajab is reimagining online shopping for India's next 100 million value-seeking users.
 
 
 
 
 
 We're building India's first AI-powered bargaining marketplace &mdash; where technology negotiates on behalf of sellers, recreating the interactive, joyful bazaar experience at your fingertips.
 
 
 
 
 
 Our Mission: To bring the real "desiness" of shopping online &mdash; the thrill of negotiation, the joy of getting a great deal, and the human touch of India's vibrant bazaars &mdash; all powered by smart technology.
 
 
 
 
 
 We're bootstrapped with 1000+ days of runway, backed by founders with strong business track records and operational expertise. Pre-beta launches next month.
 
 
 
 
 
 
 WHY JOIN GAJAB
 
 
 
 
 
 
 Ground Zero Opportunity: Be the first operations hire. Build and own the entire ops function from scratch &mdash; your decisions will shape how millions shop.
 
 
 
 
 
 Solve a Real Problem: Bring affordable, accessible shopping to tier 2/3 India while preserving the joy and culture of Indian bazaars.
 
 
 
 
 
 High Impact, Fast Growth: Go from pre-launch to ₹100 Cr GMV (20 lakh orders/year) in 12 months.
 
 
 
 
 
 Work Directly with Founders: No layers, no bureaucracy &mdash; execution-first culture.
 
 
 
 
 
 Build Your Team: Hire, train, and mentor your own operations team aligned with your vision and Gajab's culture.
 
 
 
 
 
 This isn't a "manage existing systems" role &mdash; it's a "build the engine while flying the plane" opportunity.
 
 
 
 
 
 
 
 ROLE OVERVIEW
 
 
 
 
 
 
 
 Lead Gajab's end-to-end marketplace operations &mdash; from product cataloging and inventory management to order fulfillment, delivery, and customer satisfaction.
 
 
 
 
 
 You'll build from absolute zero &mdash; defining processes, hiring the right people, and scaling from 500 to 15,000+ orders/day within 12 months.
 
 
 
 
 
 Target: Achieve ₹100 Cr GMV with 20 lakh orders in Year 1 (₹400&ndash;₹500 AOV).
 
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 
 
 Operations Ownership
 
 
 <ul>
 <li>
 Manage the full operational pipeline &mdash; catalog creation, inventory tracking, order processing, delivery, returns, and exchanges
 </li>
 <li>
 Build and refine SOPs for product listings, order management, logistics, and dispute handling
 </li>
 <li>
 Lead product onboarding to ensure high-quality listings and clean data management
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Coordination
 
 
 <ul>
 <li>
 Align Customer Support, Catalog, Product, Finance, HR, and Marketing teams for smooth operations
 </li>
 <li>
 Collaborate with sellers, suppliers, and logistics partners for product availability and timely delivery
 </li>
 <li>
 Partner with tech to build automation into offer acceptance, order routing, and fulfillment tracking
 </li>
 </ul>
 
 
 
 
 
 Quality &amp; Performance Management
 
 
 <ul>
 <li>
 Oversee dispute resolution, refunds, and customer experience improvement
 </li>
 <li>
 Develop dashboards for KPIs &mdash; order flow, delays, returns, and seller performance
 </li>
 <li>
 Maintain &gt;95% order accuracy, &lt;5% return rate, and &gt;90% on-time delivery
 </li>
 </ul>
 
 
 
 
 
 Scale &amp; Efficiency
 
 
 <ul>
 <li>
 Optimize processes to handle 30&ndash;40x growth within 12 months
 </li>
 <li>
 Reduce manual dependency by 60%+ through structured workflows and automation
 </li>
 <li>
 Build the "Gajab Operations Playbook" for seamless scaling
 </li>
 </ul>
 
 
 
 
 
 Team Building
 
 
 <ul>
 <li>
 Recruit, train, and mentor an 8&ndash;12 member team across catalog, support, and logistics
 </li>
 <li>
 Foster a high-ownership, execution-first culture
 </li>
 </ul>
 
 
 
 
 
 
 30-60-90 DAY PLAN
 
 
 
 
 
 
 
 
 First 30 Days
 
 
 <ul>
 <li>
 Foundation &amp; Pre-Beta Readiness
 </li>
 <li>
 Hire core team (support, catalog, logistics), create SOPs, and prepare pre-beta operations.
 </li>
 <li>
 Key Deliverables: 3&ndash;5 hires, SOPs ready, 100&ndash;200 SKUs cataloged, logistics partnerships secured.
 </li>
 </ul>
 
 
 
 
 
 Next 30 Days (31&ndash;60)
 
 
 <ul>
 <li>
 Process Stabilization &amp; Team Training
 </li>
 <li>
 Train team, finalize processes, and launch operational dashboards.
 </li>
 <li>
 Key Deliverables: &lt;3% order errors, real-time dashboard live, smooth 500&ndash;1000 orders/day flow.
 </li>
 </ul>
 
 
 
 
 
 Next 30 Days (61&ndash;90)
 
 
 <ul>
 <li>
 Optimization &amp; Scale Setup
 </li>
 <li>
 Implement automation, define SLAs, and reduce manual dependency by 30%.
 </li>
 <li>
 Key Deliverables: Operations playbook completed, roadmap for 10K+ orders/day defined.
 </li>
 </ul>
 
 
 
 
 
 WHAT SUCCESS LOOKS LIKE
 
 
 
 
 
 
 
 After 6 Months:
 
 
 <ul>
 <li>
 5,000&ndash;7,000 orders/day
 </li>
 <li>
 &lt;3% order errors, &lt;5% returns, &gt;90% on-time delivery
 </li>
 <li>
 50%+ automation and a strong 8&ndash;12 member team
 </li>
 </ul>
 
 
 
 
 
 After 12 Months:
 
 
 <ul>
 <li>
 15,000&ndash;20,000 orders/day
 </li>
 <li>
 ₹100 Cr GMV achieved
 </li>
 <li>
 60%+ automation and scale-ready team
 </li>
 </ul>
 
 
 
 
 
 
 IDEAL CANDIDATE PROFILE
 
 
 
 
 
 
 
 
 Must-Have Experience
 
 
 <ul>
 <li>
 6&ndash;8+ years in eCommerce or D2C operations
 </li>
 <li>
 Built operations from scratch in startups
 </li>
 <li>
 Scaled ops 5&ndash;10x in resource-constrained environments
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Mindset
 
 
 <ul>
 <li>
 Builder mentality, resourceful, bias for action
 </li>
 <li>
 Data-driven, process-oriented, and highly organized
 </li>
 <li>
 Thrives in fast-paced, high-growth setups
 </li>
 </ul>
 
 
 
 
 
 Operational Knowledge
 
 
 <ul>
 <li>
 Strong leadership &amp; communication (English + Hindi)
 </li>
 <li>
 Proficient with Google Sheets, Notion, Zoho, or ERPs
 </li>
 <li>
 Experienced in dashboarding and analytics
 </li>
 </ul>
 
 
 
 
 
 Bonus Points
 
 
 <ul>
 <li>
 Understanding of tier 2/3 Indian consumers
 </li>
 <li>
 Experience in value commerce or negotiation platforms
 </li>
 <li>
 Retail/offline bazaar background
 </li>
 <li>
 Scaled startups from seed to Series A
 </li>
 </ul>
 
 
 
 
 
 Deal Breakers
 
 
 <ul>
 <li>
 Only corporate background with no startup experience
 </li>
 <li>
 No marketplace or ecommerce ops exposure
 </li>
 <li>
 Needs hand-holding or can't handle ambiguity
 </li>
 </ul>
 
 
 
 
 
 
 COMPENSATION &amp; WORK SETUP
 
 
 
 
 Compensation: Competitive salary based on experience and fit.
 
 
 Location: Marol, Andheri East, Mumbai
 
 
 Work Mode: 5 days/week in-office, Saturdays WFH
 
 
 Additional Benefits: 2 WFH days/month for mental or menstrual health
 
 
 Reporting to: Founder &amp; Business Head
 
 
 Start Date: Immediate (within 1&ndash;2 weeks preferred)
 
 
 
 
 
 
 HOW TO APPLY
 
 
 
 Send your resume to: hr@gajab.com
 
 
 Subject Line: Operations Manager &ndash; [Your Name]
 
 
 
 
 
 
 Process
 
 
 <ul>
 <li>
 Acknowledgement within 24&ndash;48 hours
 </li>
 <li>
 Response within 5 days
 </li>
 <li>
 2&ndash;3 rounds (Founder + Business Head + Case Discussion)
 </li>
 <li>
 Offer within a week for the right candidate
 </li>
 </ul>
 
 
 
 
 
 
 WHY THIS ROLE IS SPECIAL
 
 
 
 
 
 
 
 This isn't just another operations job &mdash; it's your chance to build from the ground up.
 
 
 You'll define how Gajab runs, shape customer experience for millions, and compress 5 years of learning into one.
 
 
 If you've been waiting for the right startup opportunity &mdash; where chaos excites you and your work truly matters &mdash; this is it.
 
 
 
 
 
 
 
 Gajab is bringing the bazaar online. Come build it with us.
 
 
 
</div>

Operations Manager

Purplle.com

<div>
 Job Title: Assistant Manager &ndash; Business Analyst (S&amp;OP and Demand Planning) Location: Mumbai Key Responsibilities 1. Business Analytics &amp; Insights  Analyze sales, inventory, platform performance, and customer demand data to generate actionable business insights.  Identify trends, growth drivers, performance gaps, and improvement opportunities across categories and platforms.  Build structured analytical outputs that support decision-making for business, category, and supply teams.
 
 
 <ul>
 <li>
 Dashboarding, Reporting &amp;Automation  Design, build, and maintain automated dashboards (daily/weekly/monthly) covering key eCommerce KPIs: sales, sell-through, DOH, stock cover, allocation effectiveness, and platform metrics.  Own end-to-end reporting&mdash;data extraction, transformation, visualization, and stakeholder distribution.  Partner with BI/Tech teams to enhance data accuracy and automate manual recurring reports.
 </li>
 <li>
 Operations &amp; Stakeholder Analytics  Provide deep-dive analyses to category, supply chain, sourcing, and finance teams on performance drivers, stock risks, and platform dynamics.  Highlight risks and opportunities backed by data-driven recommendations.  Support leadership with ad-hoc analytics for strategic planning, performance reviews, and business initiatives.
 </li>
 <li>
 Demand Planning Support (Secondary Responsibility / Good to Have)  Assist in developing SKU-level demand forecasts using historical trends and marketplace inputs (nice-to-have skill).  Track forecast accuracy (MAPE/Bias) and provide analytical insights into deviations.  Support demand alignment with category and supply teams during campaigns or major events.
 </li>
 <li>
 Process &amp; Data Improvement  Improve data hygiene, enhance report structures, and standardize analytics across the eCommerce portfolio.  Identify recurring issues in data visibility or reporting and propose solutions/tools to improve efficiency. Key Requirements  Min. 2 years of experience in Business Analytics, Data Analysis, eCommerce Analytics, or Supply Chain Analytics.  Strong proficiency in Excel and dashboarding/visualization tools (Power BI/Tableau/Data Studio/Looker).  Hands-on exposure to SQL/Python  Understanding of eCommerce operations preferred.  Strong analytical thinking, problem-solving, and comfort working with large datasets.  Ability to work in fast-paced environments with cross-functional stakeholders.  Demand Planning knowledge is a plus, not mandatory.
 
 
 </li>
 </ul>
 
 About Company
 
 
 
 Founded in 2011, Purplle has emerged as one of India&rsquo;s premier omnichannel beauty destinations, redefining the way millions shop for beauty. With 1,000+ brands, 60,000+ products, and over 7 million monthly active users, Purplle has built a powerhouse platform that seamlessly blends online and offline experiences.
 
 
 Expanding its footprint in 2022, Purplle introduced 6,000+ offline touchpoints and launched 100+ stores, strengthening its presence beyond digital. Beyond hosting third-party brands, Purplle has successfully scaled its own D2C powerhouses&mdash;FACES CANADA, Good Vibes, Carmesi, Purplle, and NY Bae&mdash;offering trend-driven, high-quality beauty essentials.
 
 
 What sets Purplle apart is its technology driven hyper-personalized shopping experience. By curating detailed user personas, enabling virtual makeup trials, and delivering tailored product recommendations based on personality, search intent, and purchase behavior, Purplle ensures a unique, customer-first approach.
 
 
 In 2022, Purplle achieved unicorn status, becoming India&rsquo;s 102nd unicorn, backed by an esteemed group of investors including ADIA, Kedaara, Premji Invest, Sequoia Capital India, JSW Ventures, Goldman Sachs, Verlinvest, Blume Ventures, and Paramark Ventures.
 
 
 With a 3,000+ strong team and an unstoppable vision, Purplle is set to lead the charge in India&rsquo;s booming beauty landscape, revolutionizing the way the nation experiences beauty.
</div>

Assistant Manager – Business Analyst (S&OP and Demand Planning)

Dentsu Creative

<div>
 
 
 
 About Dentsu India:
 
 
 
 
 Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle Sokrati, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, Dentsu international operates in over 145 markets worldwide with more than 66,000 dedicated specialists.
 
 
 Part of Dentsu International, dentsu India helps some of the biggest &amp; most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while the dentsu international is the 5th largest in the world.
 
 
 In good times and bad, we partner with brands to achieve meaningful progress as we are a force for good &amp; for meaningful growth. Our teams of optimists, entrepreneurs and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.
 
 
 
 
 
 Learn more at:
 
 
 
 https://www.dentsu.com/
 
 
 
 
 https://www.dentsu.com/careers
 
 
 
 
 
 
 
 Role summary:
 
 
 
 
 Job Title:
 
 
 Admin &ndash; Operations &amp; Facility Management
 
 
 
 
 Location: Mumbai
 
 
 
 
 Total experience:
 
 
 4+ yrs
 
 
 
 
 
 
 We&rsquo;re looking for a
 
 hands-on and reliable Admin Executive (Operations &amp; Facility Management)
 
 who can efficiently manage day-to-day office operations, production logistics, and facility upkeep, ensuring seamless coordination between creative, production, and support teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Office Administration &amp; Facility Management
 
 
 <ul>
 <li>
 Oversee daily office operations including housekeeping, pantry, maintenance, and vendor coordination.
 </li>
 <li>
 Ensure the smooth functioning of office infrastructure equipment, utilities, and workstation setup.
 </li>
 <li>
 Manage office inventory (stationery, production essentials, pantry, etc.) and track usage regularly.
 </li>
 <li>
 Handle AMC renewals, vendor payments, and service contracts.
 </li>
 <li>
 Supervise office hygiene, safety, and compliance with health &amp; safety standards.
 </li>
 </ul>
 
 
 2. Production &amp; On-ground Operational Support
 
 
 <ul>
 <li>
 Support production and shoot teams with on-ground logistics like transport, stay, meals, and coordination.
 </li>
 <li>
 Arrange and manage equipment rentals, production material procurement, and local vendor tie-ups.
 </li>
 <li>
 Coordinate with external vendors, production crews, and suppliers for timely execution of production requirements.
 </li>
 <li>
 Ensure smooth logistical operations during pre-production and shoot schedules.
 </li>
 </ul>
 
 
 3. Vendor &amp; Asset Management
 
 
 <ul>
 <li>
 Maintain vendor database and establish long-term vendor relationships for office and production needs.
 </li>
 <li>
 Negotiate rates and manage cost-effective procurement across office and production requirements.
 </li>
 <li>
 Maintain an updated asset register for office and production equipment.
 </li>
 <li>
 Handle asset allocation, tagging, repair, and replacement processes.
 </li>
 </ul>
 
 
 4. Travel &amp; Logistics
 
 
 <ul>
 <li>
 Coordinate travel arrangements, hotel bookings, and transportation for staff and production teams.
 </li>
 <li>
 Manage travel advances, expense settlements, and reimbursements in coordination with the accounts team.
 </li>
 <li>
 Ensure travel policies and budgets are adhered to.
 </li>
 </ul>
 
 
 5. Coordination &amp; Compliance
 
 
 <ul>
 <li>
 Liaise with internal departments (HR, Accounts, Creative, Production) to ensure smooth cross-functional operations.
 </li>
 <li>
 Handle documentation related to office lease agreements, maintenance contracts, and statutory compliances.
 </li>
 <li>
 Support in managing security, access control, and visitor management systems.
 </li>
 <li>
 Ensure readiness and compliance during audits or facility inspections.
 </li>
 </ul>
 
 
 Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong organizational and multitasking skills.
 </li>
 <li>
 Excellent communication and vendor negotiation abilities.
 </li>
 <li>
 Proactive problem-solving and time management skills.
 </li>
 <li>
 Sound understanding of facility maintenance, vendor management, and basic production operations.
 </li>
 <li>
 Ability to manage multiple priorities under tight deadlines.
 </li>
 <li>
 Proficiency in MS Office, Google Sheets, and documentation.
 </li>
 <li>
 A people-friendly, reliable, and process-oriented mindset.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Administration, Operations, Management, or a related field.
 </li>
 <li>
 4&ndash;6 years of experience in
 
 Admin, Facility, or Operations Management
 
 , preferably in a
 
 creative agency, media, or production house
 
 environment.
 </li>
 <li>
 Prior experience handling shoot logistics or production support will be a strong advantage.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Employment Type: Full Time
 
 
 
 
 Location: Mumbai (Andheri)
 
 
 
 
</div>

Admin – Operations & Facility Management

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud &amp; security/Unified Collaboration/Mobility &amp; IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities �Technical administration or troubleshooting to ensure the efficient functionality of the solution. �Incident Validation, Incident Analysis, Solution recommendation �Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions �Act as a point of escalation for Level-1 customer service analysts �Coordinate with IT teams on escalations, tracking, performance issues, and outages. �Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. �Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. �Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. �Publish weekly reports and monthly reports on customer service operations activity. Desired Skill sets �Good knowledge on implementation, installation, integration troubleshooting and overall functionalities �Experience in troubleshooting platform related issues, data backup, restoration, retention �Maintains awareness of latest technologies in the domain
</div>

Assistant Manager - Global Service Operations

PSIPL [Property Solutions (India) Pvt. Ltd.]

<div>
 
 
 
 Company Overview:-
 
 
 
 
 PSIPL offers a comprehensive range of smart, innovative facilities management solutions that target cost effective, sustainable results at our clients&rsquo; facilities and workplaces. Our offerings include technical solutions, soft services solutions, pest management solutions, security management, business support solutions and specialized services solutions delivered across a variety of sectors and clients. At PSIPL, we combine a large pool of trained resources and incisive industry expertise to meet the requirements of our clients, who are from diverse business sectors.
 
 
 We at PSIPL are driven to provide our clients with compelling value-based solutions through our comprehensive services management approach and benchmarking to create workspaces built on our cherished principles of quality, trust and service excellence.
 
 
 The ISO 9001:2015, OHSAS 18001:2007, EMS 14001:2015 and EnMS 50001:2011 certifications are a testament to our quest for quality, safety and environmental sustainability.
 
 
 
 
 
 
 Vision of the organization
 
 :
 
 
 To be the first choice in delivering excellence in integrated solutions &amp; experiences.
 
 
 
 
 
 
 Values that we stand by:
 
 
 <ul>
 <li>
 Continuous Improvement
 </li>
 <li>
 Entrepreneurial Spirit
 </li>
 <li>
 Respect For People
 </li>
 <li>
 Being Responsible and Accountable
 </li>
 <li>
 Team Work
 </li>
 <li>
 Business Ethics
 </li>
 </ul>
 
 
 
 
 
 
 Role Summary
 
 
 
 
 Leadership Operations role based in Mumbai. It will oversee and manage all operations for residential properties in the Western region. This leadership role focuses on driving operational excellence with facility management during construction phase/ post construction phase ensuring compliance with industry standards, and enhancing customer satisfaction. The ideal candidate should have extensive experience in facilities management, specifically for residential complexes with a blend of hospitality acumen, customer-centric thinking, and operational excellence.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Operational Management:
 
 
 
 <ol>
 <li>
 Oversee the daily operations of residential properties across the Western region.
 </li>
 <li>
 Ensure smooth functioning of services, including housekeeping, maintenance, security, landscaping, and utilities.
 </li>
 <li>
 Implement standard operating procedures (SOPs) to maintain consistency and efficiency.
 </li>
 </ol>
 
 
 
 
 
 
 Team Leadership and Development:
 
 
 
 <ol>
 <li>
 Lead, train, and mentor regional teams, including property managers and on-site staff.
 </li>
 <li>
 Build a high-performing team culture focused on accountability and customer satisfaction.
 </li>
 </ol>
 
 
 
 
 
 
 Customer Service Excellence:
 
 
 
 <ol>
 <li>
 Act as the point of escalation for resident complaints and ensure prompt resolution.
 </li>
 <li>
 Regularly engage with Resident Welfare Associations (RWAs)and property owners to understand and address their concerns.
 </li>
 </ol>
 
 
 
 
 
 
 Budgeting and Financial Management:
 
 
 
 <ol>
 <li>
 Prepare and manage the regional operational budget, ensuring cost control without compromising quality.
 </li>
 <li>
 Oversee vendor contracts, payments, and procurement for the region.
 </li>
 </ol>
 
 
 
 
 
 
 Compliance and Risk Management:
 
 
 
 <ol>
 <li>
 Ensure compliance with statutory and regulatory requirements for residential properties.
 </li>
 <li>
 Conduct regular audits and risk assessments to maintain safety and security standards.
 </li>
 </ol>
 
 
 
 
 
 
 Vendor and Stakeholder Management:
 
 
 
 <ol>
 <li>
 Manage relationships with key vendors and service providers to ensure high-quality service
 </li>
 <li>
 Coordinate with internal stakeholders, including HR, finance, and corporate teams, for smooth operations.
 </li>
 </ol>
 
 
 
 
 
 
 Continuous Improvement:
 
 
 
 <ol>
 <li>
 Identify and implement innovations and best practices to enhance the living experience for residents.
 </li>
 <li>
 Monitor KPIs and prepare regular performance reports for senior management.
 </li>
 </ol>
 
 
</div>

Residential Operations Manager

Explore 394+ Manager of operations in Mumbai this November. Find roles across top companies and apply now to boost your career.

394 manager of operations jobs IN Mumbai

Operations- Associate/Manager

Operations- Associate/Manager

Operations Manager

Assistant Manager – Business Analyst (S&OP and Demand Planning)

Admin – Operations & Facility Management

Assistant Manager - Global Service Operations

Residential Operations Manager