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general manager operations Jobs in Mumbai

general manager operations

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assistant logistics manager

manager of operations

Livspace

<div>
 
 
 Job Description :
 
 
 
 
 
 
 As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards.
 
 <ul>
 <li>
 Own the customer experience completely post booking of project till the time of handover.
 </li>
 <li>
 Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note.
 </li>
 <li>
 Continuously coordinate with the cross functional teams such as installer teams , vendor teams, category teams, product teams etc to enable faster issues resolution for your team members to solve problems on ground.
 </li>
 <li>
 Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region.
 </li>
 <li>
 Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardized customer experience.
 </li>
 <li>
 Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.
 </li>
 </ul>
 
 
 
 
 
 Skills And Expertise :
 
 
 
 
 
 <ul>
 <li>
 NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred.
 </li>
 <li>
 7 to 12 years of overall work experience in Startups or Operations in similar industries.
 </li>
 <li>
 People management skills (direct team reporting in past roles is a must)
 </li>
 <li>
 Strong attention to detail and excellent written and oral communication skills required.
 </li>
 <li>
 Structured thought process and strong analytical ability.
 </li>
 <li>
 Ability to thrive in a fast-paced startup environment.
 </li>
 <li>
 Manage strategic alliances/ business partnerships through builders, architects and interior consultants in order to achieve maximum project reach.
 </li>
 </ul>
</div>

General Manager Operations

<div>
 
 
 JOB DESCRIPTION
 
 
 
 As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards.
 
 
 
 
 
 &bull; Own the customer experience completely post booking of project till the time of handover.
 
 
 
 
 
 Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note.
 
 
 
 
 &bull; Continuously coordinate with the cross functional teams such as installer teams , vendor teams, category teams, product teams etc to enable faster issues resolution for your team members to solve problems on ground.
 
 
 
 
 
 &bull; Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region.
 
 
 
 
 
 &bull; Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardized customer experience. &bull; Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.
 
 
 
 
 
 
 EXPERTISE AND QUALIFICATIONS
 
 
 
 &bull; NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred.
 
 
 &bull; 7 to 12 years of overall work experience in Startups or Operations in similar industries.
 
 
 &bull; People management skills (direct team reporting in past roles is a must)
 
 
 &bull; Strong attention to detail and excellent written and oral communication skills required.
 
 
 &bull; Structured thought process and strong analytical ability.
 
 
 &bull; Ability to thrive in a fast-paced startup environment. Manage strategic alliances/ business partnerships through builders, architects and interior consultants in order to achieve maximum project reach.
 
</div>

HOS Global Foods

<div>
 
 
 US/Night Shift
 
 
 
 
 Job location - Vidyavihar, Mumbai
 
 
 
 
 
 
 About Company
 
 
 HOS is a leading South Asian Food manufacturer and distributor in North America (USA &amp; Canada) and has been delivering pure and quality products for over 50 years with 9 distribution centers throughout North America. We have our own brandsand have exclusivity for distributing our partner brandsin US / Canada. Our vision is to bring our culture alive through the celebration of authentic ethnic food, flavor and families. Our mission is to provideconsumers easy accessto all authentic ethnic food and flavorsacross the NorthAmerican marketplace with a will to win. Visit www.hosindia.comto know more.
 
 
 
 
 
 
 
 
 
 Summary/Objective:
 
 
 
 This role is responsible for managing operations support team in India and will drive the day-to-day activities for functions including order processing, documentation, invoicing, fleet management and third-party trucking, MIS, Import, regulatory affairs and customer service. This candidate will liaise with US operation team and India support team to bring strong leadership, process management, and cross-border collaboration skills.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ol>
 <li>
 Streamline and organize information for US operations managers to ensure clarity and accessibility.
 </li>
 <li>
 Review, revise, and formalize Standard Operating Procedures (SOPs) to ensure efficiency, compliance, and consistency across all operations support functions.
 </li>
 <li>
 Identify opportunities for process improvement and implement solutions to streamline operations.
 </li>
 <li>
 Coordinate daily warehouse operations including order fulfilment, shipping schedules, inventory updates, and returns.
 </li>
 <li>
 Collaborate with distribution centres managers to streamline the process and resolve issues effectively.
 </li>
 <li>
 Track and monitor day-to-day performance metrics for distribution centres.
 </li>
 <li>
 Identify performance gaps with the India team and drive timely corrective actions.
 </li>
 <li>
 Ensure 100% accuracy and timeliness in documentation across all operational support functions.
 </li>
 <li>
 Manage relationships with internal teams, external vendors, and stakeholders.
 </li>
 <li>
 Facilitate effective communication and collaboration between cross-functional teams.
 </li>
 <li>
 Lead, mentor, and support clearance and teams handling daily operational tasks.
 </li>
 <li>
 Manage P2P (Procure-to-Pay) process including invoice booking and vendor coordination.
 </li>
 <li>
 Handle confidential information with utmost integrity and discretion.
 </li>
 <li>
 Ensure compliance with data protection, privacy regulations, and company policies.
 </li>
 </ol>
 
 
 
 
 
 
 
 
 Competencies:
 
 
 
 
 
 <ol>
 <li>
 10 to 15 years of experience in operations support, Supply Chain, or a related field data analysis, or a similar role.
 </li>
 <li>
 Warehouse Management and problem-solving skills.
 </li>
 <li>
 Proficiency in Microsoft Excel.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ability to handle confidential information with discretion.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Knowledge of SOPs and process improvement methodologies.
 </li>
 <li>
 Assertive and proactive approach to work.
 </li>
 <li>
 Knowledge of warehouse operations, inventory management, and logistics.
 </li>
 <li>
 Familiarity with ERP systems (e.g., NAV) is desirable.
 </li>
 </ol>
 
 
 
 
 
 Supervisory Responsibility
 
 
 
 This position has direct supervisory responsibilities.
 
 
 
 
 
 
 Work Environment
 
 
 
 This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
 
 
 
 
 
 
 Physical Demands
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
 
 
 
 
 
 
 Position Type/Expected Hours of Work
 
 
 
 This is a full-time position. Days and hours of work are Monday through Friday, 6:30 p.m. to 3 a.m. Occasional weekend work may be required as job duties demand.
 
 
 
 
 
 
 Travel
 
 
 
 No travel is expected for this position.
 
 
 
 
 
 
 
 
 
 AAP/EEO Statement
 
 
 
 House of Spices Inc. provides
 
 equal employment opportunity
 
 to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
 
 
 
 
 
 
 Other Duties
 
 
 
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
 
</div>

Operations Manager

Lactalis India

<div>
 
 
 Requirements:
 
 
 <ol>
 <li>
 Tracking production plan vs actual.
 </li>
 <li>
 Tracking planning &ndash; material, process, quality &amp; FG
 </li>
 <li>
 Monitoring production &amp; coordination with the planning department for FG supply
 </li>
 <li>
 Monitoring entire throughput operations &amp; preparing analytics for management committee insights.
 </li>
 <li>
 Support stakeholders in regards to production plan &amp; process as well as production issues while working on-line
 </li>
 <li>
 Prepare data related to entire plant operation &ndash; in-process production, raw-material, budget vs actual, costing, packaging &amp; supply chain.
 </li>
 <li>
 Prepare monthly MIS for management committee
 </li>
 <li>
 Participate in various forums &amp; seek the data &amp; its action plan.
 </li>
 </ol>
 
 
 
 
 Qualifications:
 
 
 <ol>
 <li>
 Experience &ndash; up to 3 years
 </li>
 <li>
 Education &ndash; B.Tech in dairy technology
 </li>
 <li>
 At least 1-2 years of experience in operational excellence
 </li>
 </ol>
</div>

Operational Excellence Manager

SaffronStays

<div>
 
 
 Role:
 
 
 
 
 Head - Operations
 
 
 
 
 Summary:
 
 Do you find yourself being a misfit in the traditional hospitality industry and feel burdened by legacy-driven standards. Do you itch to set new standards of guest experience for the changing requirements of guests. Are you process-oriented? Do you believe that alternative accommodations are the future of hospitality, and you want to be a part of this rocket-ship that would disrupt the way Indian's holiday? Read on...
 
 
 
 
 
 
 Experience:
 
 10-20 years of experience in Hospitality
 
 
 
 
 
 
 Role Objective:
 
 
 <ul>
 <li>
 To be responsible for leading the operations and customer success teams for SaffronStays, at pan-India level.
 </li>
 <li>
 To set, attain, and constantly better the highest quality standards of hospitality to meet the expectations of Home-Owner's and Guests.
 </li>
 <li>
 To position SaffronStays as a pioneer in the field of learning and skill development in alternate accommodation industry.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and implement strategies that optimize operational efficiency and guest satisfaction and keep improving the NPS scores
 </li>
 <li>
 Build and lead a team of high-performing individuals, ensuring they are well-trained and motivated to meet the company's goals
 </li>
 <li>
 Develop a training and excellence center, including engaging deeply with various hotel management colleges.
 </li>
 <li>
 Implement and oversee a comprehensive training and development program
 </li>
 <li>
 Foster a culture of excellence, continuous improvement, and innovation within the team and throughout the organization
 </li>
 <li>
 Develop and maintain strong relationships with guests and homeowners to earn their trust and loyalty
 </li>
 <li>
 Oversee the Customer Care team, F&amp;B team, Central Procurement team, Licensing team, and Regional Operations teams.
 </li>
 <li>
 Ensure that all operations are in compliance with legal and regulatory requirements
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 &bull; Exceptional Communication skills
 
 
 &bull; Resourceful, possess a calm demeanor and agility to thrive in a fast-paced start-up
 
 
 &bull; Demonstrating strong leadership and motivational skills
 
 
 &bull; Ability to build a team, attract, motivate, and retain a high-performing team
 
 
 &bull; Innate understanding of luxury standards in hospitality and be able to ideate and drive critical initiatives
 
 
 &bull; Extremely process-driven and should be able to monitor, mentor a team dispersed portfolio and teams
 
</div>

Head of Operations

<div>
 
 Company Description
 
 
 
 
 WNS (Holdings) Limited (NYSE: WNS)
 
 , is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
 
 
 We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Answer incoming calls/Chats and respond to customer queries
 </li>
 <li>
 Research and resolve customer issues using the tools and applications provided
 </li>
 <li>
 Attention to detail and accuracy
 </li>
 <li>
 Ability to communicate clearly, concisely and effectively
 </li>
 <li>
 Maintain expected Quality Targets
 </li>
 <li>
 Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met
 </li>
 <li>
 Meet internal Production, Utilization and Productivity target
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Graduate fresher&rsquo;s or HSC with minimum 6 months experience
 </li>
 <li>
 Proficient in computer applications
 </li>
 <li>
 Knowledge of customer service practices
 </li>
 <li>
 Excellent listening, verbal and written communication skills
 </li>
 <li>
 Good logical, analytical and problem solving abilities
 </li>
 </ul>
</div>

Associate/Senior Associate - Operations

House of Anita Dongre Limited

<div>
 
 We&rsquo;re hiring a Website Manager to lead the performance, experience and operations of our fashion e-commerce website. This role is ideal for someone with hands-on Salesforce Commerce Cloud (SFCC) experience, a product-first mindset, and an eye on the evolving AI-driven digital landscape.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage day-to-day website operations, including all new developments on Salesforce Commerce Cloud
 </li>
 <li>
 Work with the tech agency to drive all enhancements and align bug fixes on a regular basis
 </li>
 <li>
 Drive UX improvements, CRO, and website performance
 </li>
 <li>
 Collaborate cross-functionally with tech agency, marketing, merchandising and ecom operations.
 </li>
 <li>
 Use AI tools for personalization, automation, content, and analytics
 </li>
 <li>
 Monitor KPIs (CVR, traffic, speed, load time, bounce rate, search efficiency, etc) and generate actionable insights
 </li>
 <li>
 Lead digital innovation through A/B testing, customer journey enhancements, and agile planning
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 2-5 years in e-commerce website management
 </li>
 <li>
 Strong experience with SFCC (Business Manager, CMS workflows)
 </li>
 <li>
 Familiarity with AI tools is good (ChatGPT, etc)
 </li>
 <li>
 Working knowledge of GA4, SEO, UX, and e-commerce analytics is preferred
 </li>
 <li>
 Fashion or premium/luxury D2C background preferred
 </li>
 </ul>
</div>

Website Manager

Explore 329+ Manager of operations in Mumbai this September. Find roles across top companies and apply now to boost your career.

329 manager of operations jobs IN Mumbai

General Manager Operations

General Manager Operations

Operations Manager

Operational Excellence Manager

Head of Operations

Associate/Senior Associate - Operations

Website Manager