hr executive

hr intern

business development manager Jobs in Karachi

business development manager

brand manager

business development representative Jobs in Karachi

business development representative

manager r d services

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
Position</b><b>:</b></p></div><div><p>
As <b>Manager - R&amp;D Services</b>, you will support senior management to sustain, build, and manage the R&amp;D Services service line, covering Software Development and Software Quality Assurance.</p></div><div><p>
You will serve R&amp;D Business Unit and Department Managers across all divisions supported by the Resource Centre and will dedicatedly contribute to AI Enablement within R&amp;D - providing source guidance to management and overseeing AI-related consulting engagements and initiatives.</p></div><div><p>
Duties &amp; Responsibilities:</p></div><div><p><b><br>
Service Line Management</b></p></div><div><ul><li><p>
Support senior leadership in managing and growing the R&amp;D Services service line, ensuring quality, consistency, and scalability across Development and QA.</p></li></ul></div><div><ul><li><p>
Perform or lead the technical skills assessment component of recruitment, operating hands-on for specialized or emerging skill areas and providing oversight for standard hiring streams.</p></li></ul></div><div><ul><li><p>
Work with divisions to understand current and future capability needs, shaping hiring, onboarding, and upskilling strategies.</p></li></ul></div><div><ul><li><p>
Drive service quality, best practices, and delivery discipline across the service line.</p></li></ul></div><p></p><div><p><b><br>
AI Enablement &amp; Advisory</b></p></div><div><ul><li><p>
Being part of the AI Enablement for the R&amp;D Service Line, help divisions embed AI practically and responsibly within development and QA workflows.</p></li></ul></div><div><ul><li><p>
Provide practical guidance, plan and advisory support to management and divisions such as where AI can meaningfully improve productivity, quality, or decision making, where any particular tool or practice may introduce risk or limited value, and how adoption should be sequenced and governed.</p></li></ul></div></div><div><div><ul><li><p>
Demonstrate hands-on familiarity with modern AI-assisted, AI-powered, and AI-autonomous SDLC engineering approaches, with practical experience using tools such as Cursor, Claude Code, and GitHub Copilot, and models such as Claude Sonnet, Claude Opus, and GPT etc.</p></li></ul></div><div><ul><li><p>
Experience should span development, testing, deployment, code generation, refactoring, debugging, documentation, analysis etc. within SDLC with agentic AI, at both conceptual and applied levels.</p></li></ul></div><div><ul><li><p>
Experience of ensuring AI is adopted as an engineering accelerator, not as ad‑hoc tooling or uncontrolled experimentation.</p></li></ul></div><p></p><div><p><b><br>
AI Consulting &amp; Engagement</b></p></div><div><ul><li><p>
Oversee AI-focused engagements, including internal initiatives within Admin team, and external for divisions consulting projects where applicable.</p></li></ul></div><div><ul><li><p>
Shape consulting engagements by helping define problem statements, guiding solution approaches, and assessing feasibility, risks, and outcomes.</p></li></ul></div><div><ul><li><p>
Work with execution teams and specialists to ensure solutions meet requirements, outcomes are measurable, and delivery discipline is optimized and maintained.</p></li></ul></div><div><ul><li><p>
Act as the accountable owner for AI consulting outcomes from an R&amp;D perspective.</p></li></ul></div><p></p><div><p><b><br>
Internal Enablement &amp; Capability Building</b></p></div><div><ul><li><p>
Support and contribute to Contour-wide AI and engineering training initiatives, guiding content direction, contextualizing learning for Dev and QA teams, and ensuring learning translates into real productivity gains.</p></li></ul></div><div><ul><li><p>
Evaluate emerging tools, platforms, and patterns - focusing on practical applicability rather than experimentation.</p></li></ul></div><div><ul><li><p>
Help establish reference architecture, usage guidelines, and best practices for AI-SDLC engineering.</p></li></ul></div><p></p><div><p><b><br>
People Management &amp; Leadership</b></p></div><div><ul><li><p>
Perform core people management responsibilities to ensure employee growth, retention, and engagement.</p></li></ul></div><div><ul><li><p>
Mentor and coach team managers, leaders, and senior engineers, particularly in evolving engineering practices and AI-aware delivery models.</p></li></ul></div><div><ul><li><p>
Partner with HR and L&amp;D on career development paths, capability planning, and leadership readiness.</p></li></ul></div></div><p></p><div><div><p><b><br>
Knowledge Sharing &amp; Service Maturity</b></p></div><div><ul><li><p>
Stay current with industry trends in software engineering, quality engineering, and AI‑enabled development, with an emphasis on enterprise applicability.</p></li></ul></div><div><ul><li><p>
Promote a culture of knowledge sharing and practical application through workshops and training sessions, documentation, and cross‑team collaboration.</p></li></ul></div><div><ul><li><p>
Contribute to documenting and showcasing R&amp;D and AI‑enabled service capabilities for internal and business development use.</p></li></ul></div><p></p><div><p><b><br>
Success Metrics</b><b>:</b></p></div><div><ul><li><p>
Effective, governed adoption of AI within internal admin team and division&rsquo;s R&amp;D teams</p></li></ul></div><div><ul><li><p>
Successful execution of external AI consulting engagements for divisions</p></li></ul></div><div><ul><li><p>
Successful execution of internal AI initiatives for admin team</p></li></ul></div><div><ul><li><p>
R&amp;D Service Line delivery quality and consistency</p></li></ul></div><p></p><div><p><b><br>
Required Skills &amp; Experience</b><b>:</b></p></div><div><ul><li><p>
Bachelor's degree in Computer Science or a related discipline; management education preferred.</p></li></ul></div><div><ul><li><p>
10-12+ years of experience in the software industry with a strong grounding in software development and/or software quality assurance.</p></li></ul></div><div><ul><li><p>
5+ years of experience in technical leadership and management roles.</p></li></ul></div><div><ul><li><p>
Strong understanding and experience with SDLC, AI-SDLC maturity models, Agentic AI, coding practices, quality engineering, deployment and release considerations.</p></li></ul></div><div><ul><li><p>
Strong hands-on experience of development tools and languages including .Net Framework, C#.Net, Java, Angular, React, TypeScript etc..</p></li></ul></div><div><ul><li><p>
Strong hands-on experience of test automation tools including open source and commercial tools e.g. Playwright, Test Complete etc.</p></li></ul></div><div><ul><li><p>
Ability to operate confidently at advisory, managerial, and consulting levels.</p></li></ul></div><div><ul><li><p>
Excellent communication and stakeholder management skills.</p></li></ul></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Manager R&D Services

Human Capital HR Solutions

<p><b>Brand Manager &ndash; Pharma | Karachi</b></p><p>Location: Karachi Head Office</p><p>We are looking for a dynamic Brand Manager &ndash; Pharma to lead strategic marketing initiatives, strengthen brand equity, and manage a growing product portfolio in the nutraceuticals and gynae segment.</p><p>This role is ideal for professionals who can drive product strategy, collaborate cross-functionally, and deliver impactful market results.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop and execute strategic product plans aligned with business goals</li><li>Manage the full product lifecycle from launch to performance evaluation</li><li>Build strong relationships with stakeholders and medical professionals</li><li>Collaborate with R&amp;D, regulatory, sales, and marketing teams</li><li>Monitor product budgets and optimize expenditures</li><li>Train and enable sales teams on product positioning and features</li></ul><p><b>Requirements:</b></p><ul><li>Pharm-D or MBBS qualification</li><li>4&ndash;5 years of relevant experience (Gynae/OBS preferred)</li><li>Strong strategic thinking and project management skills</li><li>Excellent communication and presentation abilities</li><li>Sound medical knowledge of product mechanisms</li></ul><p><b>How to Appl</b>y:</p><p><b>Send your CV to: careers1.hc@gmail.com</b></p><p><b>CC: careers@humancapitalintl.com</b></p><p>Subject Line: &ldquo;Brand Manager &ndash; Pharma&rdquo;</p><p>Follow our social accounts for the latest job opportunities:</p><ul><li>Instagram: https://www.instagram.com/humancapitalhrsolutions/</li><li>LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/</li><li>Facebook: https://www.facebook.com/humancapitalhrsolution/</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Brand Manager – Pharma | Karachi

<p>Job Title: Product Manager &ndash; Pharmaceutical Industry</p><p>Location: Karachi</p><p>Industry: Pharmaceutical</p><p>Own the Brand. Drive Growth. Make an Impact.</p><p>Human Capital is hiring for a Product Manager on behalf of a leading pharmaceutical client. This role is ideal for professionals who can take ownership of product portfolios and drive strategic growth across key therapeutic areas.</p><p>Key Responsibilities:</p><p>Develop and execute end-to-end product strategies</p><p>Analyze market trends, customer insights, and competitor landscape</p><p>Lead brand positioning and growth initiatives</p><p>Manage product lifecycle including forecasting and budgeting</p><p>Plan and execute product launches and marketing campaigns</p><p>Collaborate with Sales, R&amp;D, and Regulatory teams</p><p>What Makes You a Strong Fit:</p><p>Strong grip on brand and product lifecycle management</p><p>Strategic thinking with data-driven decision-making ability</p><p>Excellent stakeholder management skills</p><p>Ability to translate insights into actionable strategies</p><p>Strong communication and presentation skills</p><p>Experience: 4&ndash;5 years in pharma sales &amp; marketing</p><p>Education: Pharm-D / MBA (Marketing preferred)</p><p>How to Apply:</p><p>Send your CV to: careers1.hc@gmail.com</p><p>CC: careers@humancapitalintl.com</p><p>Subject Line: &ldquo;Product Manager &ndash; Pharmaceutical Industry&rdquo;</p><p>Follow our social accounts for the latest job opportunities:</p><ul><li>Instagram: https://www.instagram.com/humancapitalhrsolutions/</li><li>LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/</li><li>Facebook: https://www.facebook.com/humancapitalhrsolution/</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Product Manager – Pharmaceutical Industry

ASK Development

<p><i>A public sector organization invites application for career-oriented and experienced professional for the following position: </i></p><p><b>Purpose of Position : Senior Manager &ndash; Research &amp; Development</b></p><p>The incumbent, on a regular basis, is responsible for leading research and development initiatives to strengthen the corporation&rsquo;s products and their input components. It focuses on improving processes, enhancing formulations of raw materials, inks and papers and ensuring product durability, security and consistency. The role also involves optimizing manufacturing processes and translating innovative ideas into practical scalable solutions that enhance efficiency.</p><p><b>Key responsibilities of the incumbent will include, but not limited to the following:</b></p><p>1. Lead scientific research and development to improve inks, coatings, papers, substrates and other materials used in security printing.</p><p>2. Explore and apply innovative technologies and processes to strengthen product quality, durability and anti-counterfeit features.</p><p>3. Conduct chemical and material testing to validate product performance, consistency and reliability</p><p>4. Plan, conduct and evaluate lab and machine-scale trails for alternate raw material and new product development.</p><p>5. Investigate technical problems raised by operations and ensure timely resolution with practical solutions</p><p>6. Supervise and monitor new and ongoing R&amp;D projects, ensuring optimal use of manpower, resources and equipment.</p><p>7. Interact with departmental managers on development projects, gather technical feedback and align efforts with organizational priorities</p><p>8. Collaborate with cross-functional teams (Product, Procurement, Security, Engineering, etc.) to integrate improvements and resolve technical challenges.</p><p>9. Evaluate and qualify new supplies for raw materials, ensuring alignment with current and future product requirements.</p><p>10. Assess requirements for advanced testing equipment and introduce new methods/tests to meet evolving organizational and industry needs.</p><p>11. Ensure compliance with ISO standards, internal SOP and other industry-specific quality regulations.</p><p>12. Ensure strict adherence to national and organizational security protocols for handling sensitive materials and processes.</p><p>13. Maintain accurate and confidential records of research findings, test results, corrective actions and improvements measures.</p><p>14. Support the General Manager in workforce planning, skill assessments and performance appraisal for staff engaged in R&amp;D and quality activities.</p><p><b>Eligibility criteria:</b></p><p><b>Education: </b>PhD in Applied Chemistry from a reputed university recognized by Higher Education Commission (HEC). Candidates holding any foreign degree are required to submit an HEC Equivalence certificate.</p><p><b>Age: </b>Maximum 50 Years as on the last date of submission of application to PSPC</p><p><b>Nationality: </b>Pakistani.</p><p><b>Experience: </b><i><b>At least 10 years of post qualification experience with 03 years in supervisory (mid level) capacity.</b></i></p><p><b>Duty Station: </b>Karachi</p><p><b>Note: </b></p><p>a. The corporation is an equal opportunity employer. Women are encouraged to apply.</p><p>b. A market-based package as per corporation&rsquo;s policy will be offered.</p><p>c. Service benefits including medical coverage for self and family, loans, gratuity, contributory PF, life insurance, bonus, leaves etc.</p><p>d. Misinformation and any attempt to influence the selection process will be considered a definite disqualification at any stage of the process for current as well as for all future recruitments in the corporation, even if the candidates are otherwise qualified.</p><p>e. Age limit may be relaxed by three years for the candidates for Ex FATA, Gilgit Baltistan, Balochistan and Azad Jammu and Kashmir.</p><p>Application Question(s):</p><ul><li>what is your current salary package </li><li>Do you have 10 years of post qualification experience </li><li>Mention your DOB</li><li>Do you have 03 years experience in supervisory (mid level)</li></ul><p>Work Location: In person</p>

Senior Manager - Research & Development (PhD in Applied Chemistry)

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
About Contour &amp; Constellation:</b></p></div><div><p>
Contour Software is a wholly owned subsidiary of Constellation Software Inc. (CSI), which acquires, manages and builds market-leading software businesses that develop industry-specific, mission-critical enterprise software solutions to serve both the public and private sectors. Prior to going public in 2006, CSI won the prestigious &ldquo;Canada&rsquo;s 50 Best Managed Companies&rdquo; award in 2005. Headquartered in Toronto, Canada, and with a global presence, CSI&rsquo;s subsidiaries operate in more than 80 different industries in over 100 countries, generating annual revenues in excess of $3 Billion.</p></div><p></p><div><p><br>
Contour Software currently houses remote employees for more than 80 Departments (R&amp;D, Finance, IT, Customer Support, Professional Services and Other) belonging to more than 40 of CSI&rsquo;s 500+ divisions, in 3 offices [KHI, LHE &amp; ISB]. Contour employees are key players in implementing, supporting, extending, enhancing, and renewing enterprise systems that run thousands of medium and large businesses as well as public institutions, globally.</p></div><p></p><div><p><b><br>
About the Division</b><br>
At Contour, we believe in driving the maximum value for consumers everywhere. We're empowering leading clients to help them go further and build optimal engagement for their customers.<br>
<br>
<b>About the Position</b><br>
We are looking for an<b> AP/AR Analyst</b> to join our Finance team for a permanent full-time position working <b>9</b><b> </b><b>AM to 5 PM Easter Standard Time</b>. The successful candidate will report to the Finance Manager. They will manage and coordinate all aspects of billing and revenue. If you are highly detail-oriented and capable of analyzing data with creativity and innovation in mind, we want to hear from you!<br>
<br>
<b>What you'll be working on</b>:</p></div><p></p><div><ul><li><p><br>
Manage end-to-end customer invoicing and billing processes, ensuring accuracy, timeliness, and compliance with contractual terms</p></li></ul></div><div><ul><li><p>
Running MCL in MOM for one of our business units to be sent to Head of IT</p></li></ul></div><div><ul><li><p>
Monitor accounts receivable, track aging, and perform regular customer follow-ups via email and calls to drive timely collections and reduce overdue balances</p></li></ul></div><div><ul><li><p>
Perform revenue-related reconciliations, ensuring completeness and accuracy of billed vs. recognized revenue</p></li></ul></div><div><ul><li><p>
Collaborate with cross-functional teams (e.g., Partnerships, Operations) to validate billing data and resolve client-specific issues</p></li></ul></div><div><ul><li><p>
Support month-end close by preparing AR/AP aging reports, accruals, and revenue adjustments</p></li></ul></div><div><ul><li><p>
Maintain and improve accounting systems and processes to enhance efficiency and accuracy</p></li></ul></div><div><ul><li><p>
Monitor <b>cash flow</b> and assist with cash forecasting and working capital management</p></li></ul></div><div><ul><li><p>
Prepare and post journal entries related to revenue, accruals, deferrals, and cash transactions</p></li></ul></div><div><p><b>
Requirements</b> :</p></div><div><ul><li><p>
Minimum of 3 years' experience in a similar role</p></li></ul></div><div><ul><li><p>
Finalist / Qualified Professional Accountant or bachelor&rsquo;s degree in accounting or business administration</p></li></ul></div><div><ul><li><p>
Knowledge of multi-currency transactions</p></li></ul></div></div><div><div><ul><li><p>
Advanced knowledge of MS Excel, using excel vlookup and pivot tables in data analysis</p></li></ul></div><div><ul><li><p>
Excellent verbal and written communication skills</p></li></ul></div><div><ul><li><p>
Strong organizational and time management skills</p></li></ul></div><div><ul><li><p>
Knowledge of GP is an asset</p></li></ul></div></div><p></p><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

AP/AR Analyst

Nedo Pakistan

<p><b>NEDO Pakistan</b> provides Software, Hardware and Product Development Solutions Services to the high profile clients ranging from R&amp;D organizations, OEMs, Industrial Organizations, Telecom Operators of Pakistan and Government Institutions for last 25 years with the continued support of our valued suppliers around the country. For further details on our Products, and other information, you may please visit our website www.nedogroup.com and www.Nedopakistan.com. We are having head office at Karachi and branch offices in Lahore and Islamabad.</p><p>Currently we are looking for the post of &ldquo;HR Executive&rdquo; for our TMS Division (Karachi).</p><p><b>Key Responsibilities:</b></p><ul><li>Manage recruitment activities including job postings, CV screening, and interview coordination</li><li>Conduct employee onboarding and orientation programs</li><li>Maintain and update employee records and HR documentation</li><li>Support attendance tracking, leave management, and payroll coordination</li><li>Ensure HR policies and procedures are properly implemented and followed</li><li>Handle employee queries and provide support in HR administrative tasks</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field</li><li>1&ndash;3 years of experience in a Human Resources role preferred</li><li>Strong communication and organizational skills</li><li>Proficiency in MS Office, particularly Excel</li><li>Ability to manage multiple tasks efficiently and meet deadlines</li></ul><p><b>Timings:</b></p><p>Mon-Fri (09:00 AM - 06:00 PM)</p><p>Alternate Saturday (09:00 AM - 05:00 PM)</p><p><b>Job Location:</b></p><p>Shahrah e Faisal, Karachi</p><p><b>Gender:</b></p><p>Female</p><p>Work Location: In person</p>

HR Executive - Female

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><p><b>
Global Client Support Specialist</b><b> </b><b>(Spanish)</b></p><div><div><p><b>
About Contour</b><b>:</b><br>
<br>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.<br>
<br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.<br>
<br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p></div><div><p><b>
Position Overview</b><br>
The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contour&rsquo;s Karachi office.</p></div><div><p><b>
Key Responsibilities</b></p></div><div><p><b>
Client Support &amp; Training</b></p></div><div><ul><li><p>
Answering general support queries from our hotel clients over phone and email</p></li></ul></div><div><ul><li><p>
Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website etc</p></li></ul></div><div><ul><li><p>
Setting up of new hotels, offers, packages and ad hoc tasks in Bookassist reservation system</p></li></ul></div><div><ul><li><p>
Providing internal support for sales, account management and online marketing functions within the company</p></li></ul></div><div><ul><li><p>
Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.</p></li></ul></div><div><p><b>
Technical Support &amp; Issue Resolution</b></p></div><div><ul><li><p>
Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.</p></li></ul></div><div><ul><li><p>
Conduct research and analysis within internal data platforms to support problem-solving.</p></li></ul></div><div><ul><li><p>
Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.</p></li></ul></div><div><p><b><br>
Internal Collaboration</b></p></div><div><ul><li><p>
Contribute to customer satisfaction metrics including NPS improvement efforts.</p></li></ul></div><div><p><b>
Job Requirements</b></p></div><div><p><b>
Core Skills</b></p></div><div><ul><li><p>
Strong written and verbal communication skills.</p></li></ul></div><div><ul><li><p>
Ability to deliver clear and accurate guidance to customers.</p></li></ul></div></div><div><div><ul><li><p>
Excellent problem-solving abilities and attention to detail.</p></li></ul></div><div><ul><li><p>
Ability to stay calm under pressure in a fast-paced environment.</p></li></ul></div><div><ul><li><p>
Strong computer proficiency and comfort with multi-system workflows.</p></li></ul></div><div><p><b>
Technical Competencies</b></p></div><div><ul><li><p>
Familiarity with CRM and customer support systems.</p></li></ul></div><div><ul><li><p>
Knowledge of booking systems, Channel Managers, PMS is an advantage.</p></li></ul></div><div><p><b>
Experience &amp; Education</b></p></div><div><ul><li><p>
1+ year experience in a customer-facing environment such as hospitality (reception, reservations, e-commerce, revenue) or technical/customer support.</p></li></ul></div><div><ul><li><p>
Relevant third-level degree preferred.</p></li></ul></div><div><p><b>
Languages</b></p></div><div><ul><li><p>
Fluent written and spoken English and Spanish (required).</p></li></ul></div><div><p><b>
Work Conditions</b></p></div><div><ul><li><p>
12 PM to 9 PM Pakistan Standard Time ( 9 AM to 5 PM European Standard Time)</p></li></ul></div><div><ul><li><p>
Willingness to provide support outside standard business hours as needed.</p></li></ul></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Global Client Support Specialist (Spanish)

Explore 1072+ Manager r d services in Karachi this May. Find roles across top companies and apply now to boost your career.