manager, rider engagement Jobs in Karachi Pakistan

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manager rider engagement

Delivery Hero

<div>Company Description 
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Delivery Hero is seeking a Manager, Rider Engagement to drive a cohesive rider engagement strategy across APAC, Europe, and T&uuml;rkiye. This role will define global standards while enabling regional and local execution excellence. 
You will sit at the intersection of Operations, Product, Communications, and Data - shaping how we engage, inform, and retain our rider community across diverse regulatory and cultural environments. 
 
This role will serve as the single accountable owner for engagement governance, communication standards, event best practices, and operating model alignment. The objective is to create a scalable, data-driven engagement framework while ensuring local markets have the right team setup, ownership clarity, and capability to execute effectively. 
 
Key Responsibilities 
1. Global Rider Engagement Strategy<ul><li>
Develop and own three brands' cross-regional rider engagement framework.</li><li>
Define engagement maturity tiers and minimum standards across markets.</li><li>
Optimize rider lifecycle touchpoints (onboarding, activation, performance, retention, reactivation).</li><li>
Identify scalable best practices and reduce duplication across regions.</li></ul> 
2. Rider Communications Governance<ul><li>
Establish global communication principles, tone of voice, and governance standards.</li><li>
Improve clarity and consistency of in-app, push, email, and policy communications.</li><li>
Partner with Product, Legal, and Ops to ensure compliant and transparent messaging.</li><li>
Strengthen communication around sensitive topics (performance metrics, redispatch, POD, safety, fraud prevention).</li></ul> 
3. Rider Satisfaction &amp; Performance Analytics (RSAT Ownership)<ul><li>
Lead cross-regional RSAT analysis and standardize measurement methodology.</li><li>
Identify root causes of dissatisfaction and prioritize initiatives.</li><li>
Build structured reporting for senior leadership.</li><li>
Link engagement initiatives to core KPIs (retention, churn, working hours, fill rate, activation, reactivation).</li></ul> 
4. Rider Engagement Events &ndash; Best Practices &amp; ROI<ul><li>
Define global frameworks for rider engagement events (recognition, seasonal campaigns, loyalty initiatives, safety engagement).</li><li>
Develop scalable playbooks covering targeting, budgeting, execution, and measurement.</li><li>
Implement structured experimentation (control vs target group methodology).</li><li>
Establish ROI measurement standards to ensure data-backed investment decisions.</li></ul> 
5. Local Staffing &amp; Operating Model Optimization<ul><li>
Conduct cross-market assessment of rider engagement ownership and resourcing.</li><li>
Evaluate whether markets have the appropriate team structure, capability, and bandwidth.</li><li>
Recommend optimized operating models (centralized, hybrid, or local structures).</li><li>
Clarify role definitions, responsibilities, and governance mechanisms.</li><li>
Support implementation of revised structures where required.</li></ul> 
6. Cross-Regional Leadership &amp; Alignment<ul><li>
Lead structured cross-regional forums for alignment and knowledge sharing.</li><li>
Act as the central bridge between Global and Regional Ops.</li><li>
Influence stakeholders across APAC, EU, and TR without direct authority.</li><li>
Ensure engagement strategy aligns with broader business and operational priorities.</li></ul> 

Qualifications 
<ul><li>
4-6 years of experience in Engagement, Community, Operations, Marketplace, or Marketing roles.</li><li>
Proven experience managing multi-market or global programs.</li><li>
Strong analytical and data storytelling skills.</li><li>
Experience designing scalable frameworks and governance structures.</li><li>
Excellent stakeholder management skills across cultures and time zones.</li><li>
Experience in gig economy, logistics, mobility, or tech marketplace environments preferred.</li></ul> 
Key Competencies<ul><li>
Strategic thinking with operational execution</li><li>
Data-driven decision making</li><li>
Cross-cultural leadership</li><li>
Structured experimentation mindset</li><li>
Clear and empathetic communication</li></ul> 
Success Metrics<ul><li>
Measurable improvement in RSAT across regions.</li><li>
Increased rider retention and reduced churn.</li><li>
Adoption of standardised engagement and communication frameworks.</li><li>
Demonstrated ROI from engagement events and initiatives.</li><li>
Clear, optimized local engagement ownership model across markets.</li><li>
Improved consistency and clarity in rider communications.</li></ul></div>

Manager, Rider Engagement

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 Delivery Hero is seeking a Manager, Rider Engagement to drive a cohesive rider engagement strategy across APAC, Europe, and T&uuml;rkiye. This role will define global standards while enabling regional and local execution excellence.
 
 
 You will sit at the intersection of Operations, Product, Communications, and Data - shaping how we engage, inform, and retain our rider community across diverse regulatory and cultural environments.
 
 
 This role will serve as the single accountable owner for engagement governance, communication standards, event best practices, and operating model alignment. The objective is to create a scalable, data-driven engagement framework while ensuring local markets have the right team setup, ownership clarity, and capability to execute effectively.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Global Rider Engagement Strategy
 </li>
 <li>
 Develop and own three brands' cross-regional rider engagement framework.
 </li>
 <li>
 Define engagement maturity tiers and minimum standards across markets.
 </li>
 <li>
 Optimize rider lifecycle touchpoints (onboarding, activation, performance, retention, reactivation).
 </li>
 <li>
 Identify scalable best practices and reduce duplication across regions.
 </li>
 <li>
 Rider Communications Governance
 </li>
 <li>
 Establish global communication principles, tone of voice, and governance standards.
 </li>
 <li>
 Improve clarity and consistency of in-app, push, email, and policy communications.
 </li>
 <li>
 Partner with Product, Legal, and Ops to ensure compliant and transparent messaging.
 </li>
 <li>
 Strengthen communication around sensitive topics (performance metrics, redispatch, POD, safety, fraud prevention).
 </li>
 <li>
 Rider Satisfaction &amp; Performance Analytics (RSAT Ownership)
 </li>
 <li>
 Lead cross-regional RSAT analysis and standardize measurement methodology.
 </li>
 <li>
 Identify root causes of dissatisfaction and prioritize initiatives.
 </li>
 <li>
 Build structured reporting for senior leadership.
 </li>
 <li>
 Link engagement initiatives to core KPIs (retention, churn, working hours, fill rate, activation, reactivation).
 </li>
 <li>
 Rider Engagement Events &ndash; Best Practices &amp; ROI
 </li>
 <li>
 Define global frameworks for rider engagement events (recognition, seasonal campaigns, loyalty initiatives, safety engagement).
 </li>
 <li>
 Develop scalable playbooks covering targeting, budgeting, execution, and measurement.
 </li>
 <li>
 Implement structured experimentation (control vs target group methodology).
 </li>
 <li>
 Establish ROI measurement standards to ensure data-backed investment decisions.
 </li>
 <li>
 Local Staffing &amp; Operating Model Optimization
 </li>
 <li>
 Conduct cross-market assessment of rider engagement ownership and resourcing.
 </li>
 <li>
 Evaluate whether markets have the appropriate team structure, capability, and bandwidth.
 </li>
 <li>
 Recommend optimized operating models (centralized, hybrid, or local structures).
 </li>
 <li>
 Clarify role definitions, responsibilities, and governance mechanisms.
 </li>
 <li>
 Support implementation of revised structures where required.
 </li>
 <li>
 Cross-Regional Leadership &amp; Alignment
 </li>
 <li>
 Lead structured cross-regional forums for alignment and knowledge sharing.
 </li>
 <li>
 Act as the central bridge between Global and Regional Ops.
 </li>
 <li>
 Influence stakeholders across APAC, EU, and TR without direct authority.
 </li>
 <li>
 Ensure engagement strategy aligns with broader business and operational priorities.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4-6 years of experience in Engagement, Community, Operations, Marketplace, or Marketing roles.
 </li>
 <li>
 Proven experience managing multi-market or global programs.
 </li>
 <li>
 Strong analytical and data storytelling skills.
 </li>
 <li>
 Experience designing scalable frameworks and governance structures.
 </li>
 <li>
 Excellent stakeholder management skills across cultures and time zones.
 </li>
 <li>
 Experience in gig economy, logistics, mobility, or tech marketplace environments preferred.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Strategic thinking with operational execution
 </li>
 <li>
 Data-driven decision making
 </li>
 <li>
 Cross-cultural leadership
 </li>
 <li>
 Structured experimentation mindset
 </li>
 <li>
 Clear and empathetic communication
 
 
 </li>
 </ul>
 
 Success Metrics
 
 
 
 <ul>
 <li>
 Measurable improvement in RSAT across regions.
 </li>
 <li>
 Increased rider retention and reduced churn.
 </li>
 <li>
 Adoption of standardised engagement and communication frameworks.
 </li>
 <li>
 Demonstrated ROI from engagement events and initiatives.
 </li>
 <li>
 Clear, optimized local engagement ownership model across markets.
 </li>
 <li>
 Improved consistency and clarity in rider communications.
 </li>
 </ul>
</div>

E-Lite Vape and Cigratte

E-Lite is urgently looking for (Part Time) Rider.Position 1Location: Karachi DHA phase-6 Rahat Commercial.Job Description✅Rider Must have own Bike.✅Part time Rider for Deliveries in Karachi-City.✅Pay: 15,000.00 (PKR) - 20,000.00 (PKR) per month✅Per order Rs.150.✅Job Types: Full-time, Part-time &ndash; 5 Hours in a Day (3 PM to 8 PM)✅Work Location: In personInterested? Send your CV to careers@e-lite.com.pk and mentioned job title in the subject line. Or WhatsApp 0303-2827182Job Type: Part-timePay: Rs18,000.00 - Rs20,000.00 per monthWork Location: On the road

Part Time Rider - Karachi

Insta World Private Limited

Rider Required &ndash; Logistics Company (Karachi)We are hiring a Pickup Rider for our logistics company.Job Responsibilities:<ul><li>Pick up parcels from different vendors across Karachi</li><li>Deliver the parcels safely to our office</li></ul>Requirements:<ul><li>Must have a valid bike driving license</li><li>Should have good knowledge of Karachi routes</li><li>Must have his own motorcycle</li><li>Honest, responsible, and punctual</li></ul>Salary &amp; Benefits:<ul><li>Salary: PKR 32,000 per month</li><li>Fuel: Provided on a daily basis</li></ul>Job Type: Full-timePay: Rs32,000.00 per monthWork Location: In person

Pickup Rider Required For Logistics Company

ABC Communication Network (Pvt) Ltd

We need an Office Boy/Rider/Peon in Karachi SaddarWho can work indoor and outdoor as per requirement.Timings: 10 am - 7 pmContact Number: 0318-4091595Email: waqar@abcnetwork.net.pkJob Types: Full-time, FresherPay: Rs20,000.00 - Rs25,000.00 per monthWork Location: In person

Office Boy/Peon/Rider

Bouraq Express & Logistics

<div>
 
 
 Company Description
 
 
 
 Bouraq Express &amp; Logistics specializes in providing comprehensive end-to-end shipping solutions, including Cash on Delivery (COD), Domestic courier, and international courier services. We pride ourselves on ensuring reliable and efficient delivery with a guaranteed 0% fake returns policy. Our commitment to quality service and customer satisfaction sets us apart in the logistics industry.
 
 
 
 
 
 
 Role Description
 
 
 
 We are seeking a battle-hardened and ambitious Operations Manager to lead our Karachi Station through a critical scaling phase. The ideal candidate will be a "lead-from-the-front" strategist, equally comfortable on the warehouse floor as they are in the boardroom, with a proven ability to recruit and establish a high-performance team and rider fleet from scratch. You will be responsible for the end-to-end operational architecture&mdash;from First Mile intake to Last Mile execution&mdash;ensuring surgical precision within pre-defined transit times. The Operations Manager will oversee all daily logistics operations, ensure timely and efficient shipping and delivery processes, manage staff and resources, and ensure compliance with company policies and standards. Additional responsibilities include streamlining operations, implementing process improvements, monitoring performance metrics, and collaborating with cross-functional teams to achieve organizational goals.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 5+ years of leadership in high-volume courier or logistics environments (Startup experience is a major advantage).
 </li>
 <li>
 The role demands a tech-forward visionary who can champion our digital evolution, ensuring seamless software integration and leveraging emerging technologies to modernize our workflows and enhance our competitive edge in the logistics landscape.
 </li>
 <li>
 A forward-thinking strategist with a "Build-to-Scale" mindset&mdash;you don't just manage load; you find ways to grow it.
 </li>
 <li>
 Advanced knowledge of logistics management systems, route optimization software, and data-driven decision-making.
 </li>
 <li>
 The candidate will be responsible for managing station-level company finances and budgeting, ensuring the integrity of all monetary collections through timely bank deposits and the preparation of comprehensive financial reports to maintain absolute fiscal transparency.
 </li>
 <li>
 Strong leadership and team management skills to oversee daily operations and supervise staff.
 </li>
 <li>
 Experience in logistics, supply chain management, and process optimization.
 </li>
 <li>
 Excellent organizational and problem-solving skills with attention to detail.
 </li>
 <li>
 Proficiency in analyzing data to monitor performance metrics and make informed decisions.
 </li>
 <li>
 Effective communication and interpersonal skills for cross-departmental collaboration.
 </li>
 <li>
 Knowledge of the shipping and logistics industry; experience with COD and courier services is preferred.
 </li>
 <li>
 Deep understanding of Karachi&rsquo;s topography and the ability to solve problems under pressure.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, or a related field is highly advantageous.
 </li>
 <li>
 Ability to adapt to a fast-paced environment and manage multiple priorities effectively.
 </li>
 </ul>
 
 
 
 
 What We Offer
 
 <ul>
 <li>
 A chance to lead a major station for one of Pakistan's growing courier companies.
 </li>
 <li>
 Direct impact on business strategy and scaling.
 </li>
 <li>
 Competitive salary and performance-based incentives.
 </li>
 </ul>
 
 
 
</div>

Operations Manager

Habib University

<div>The Takhleeq Office at Habib University is seeking an Assistant Manager to support its portfolio of industry-driven research, engineering innovation, and multidisciplinary student projects. The role combines technical research, engineering prototyping, and structured project management to facilitate collaboration between faculty, students, and industry partners.

The Assistant Manager will contribute to the design, development, and execution of engineering solutions, support feasibility studies and experimental validations, and help ensure that projects are delivered effectively through sound project management practices. The role also involves supporting academic activities such as course development and project-based learning initiatives while helping maintain strong engagement with industry collaborators.</div>

Assistant Manager, Takhleeq Office

Explore 197+ Manager rider engagement in Karachi Pakistan this April. Find roles across top companies and apply now to boost your career.

197 manager rider engagement jobs In Karachi Pakistan

Manager, Rider Engagement

Manager, Rider Engagement

Part Time Rider - Karachi

Pickup Rider Required For Logistics Company

Office Boy/Peon/Rider

Operations Manager

Assistant Manager, Takhleeq Office