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manager/head of sales – saas Jobs in Giza

manager/head of sales – saas

manager sap

<div>
 
 Introduction
 
 
 
 A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio
 
 
 
 Your Role And Responsibilities
 
 
 
 A Senior SAP FICO Consultant is responsible for the design, implementation, and optimization of SAP Finance (FI)and Controlling (CO) solutions to support business processes in accounting, financial reporting, and cost management. This role requires deep expertise in SAP FICO modules, integration with other SAP and non-SAP systems, and the ability to collaborate with finance and IT teams to drive digital transformation.
 
 
 
 Preferred Education
 
 
 
 Bachelor's Degree
 
 
 
 Required Technical And Professional Expertise
 
 
 
 Education &amp; Certification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or Information Technology.
 </li>
 <li>
 SAP FICO certification is a plus.
 
 
 </li>
 </ul>
 Technical Skills
 
 
 <ul>
 <li>
 Strong expertise in SAP FICO modules:
 </li>
 <ul>
 <li>
 FI: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Bank Accounting (BA).
 </li>
 <li>
 CO: Cost Center Accounting (CCA), Profitability Analysis (CO-PA), Profit Center Accounting (PCA), and Internal Orders (IO).
 </li>
 </ul>
 <li>
 Hands-on experience with SAP S/4HANA Finance.
 </li>
 <li>
 Knowledge of tax configuration, bank integrations, and electronic payments.
 </li>
 <li>
 Understanding of ABAP debugging, SAP BW, and SAP Analytics Cloud (SAC) is an advantage.
 </li>
 <li>
 Solid understanding of integration points between FICO and other SAP modules (MM, SD, PP, etc.).
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 6 years of experience in SAP FICO across implementation, support, or consulting roles.
 </li>
 <li>
 Proven experience in end-to-end SAP FICO project implementations (full project lifecycle).
 
 
 </li>
 </ul>
 Soft Skills
 
 
 <ul>
 <li>
 Strong analytical and problem-solving capabilities.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Demonstrated ability to work independently as well as collaboratively in team environments.
 </li>
 <li>
 Coach others, recognize their strengths, and encourage them to take ownership of their personal development.
 
 
 </li>
 </ul>
 
 Preferred Technical And Professional Experience
 
 
 
 <ul>
 <li>
 Knowledge of SAP Central Finance (CFIN).
 </li>
 <li>
 Knowledge of SAP Group Reporting.
 </li>
 </ul>
</div>

Senior SAP FICO Consultant

<div>
 
 Introduction
 
 
 
 A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You&rsquo;ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you&rsquo;ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You&rsquo;ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
 
 
 
 Your Role And Responsibilities
 
 
 
 <ul>
 <li>
 Assist senior consultants and business analysts in collecting and documenting business requirements related to procurement, inventory management, and materials planning.
 </li>
 <li>
 Support in preparing functional specifications for reports, interfaces, conversions, enhancements, and forms (WRICEF objects).
 </li>
 <li>
 Participate in workshops with business users to understand operational needs.
 </li>
 <li>
 Perform basic configuration activities in SAP MM (Material Management) modules under the guidance of senior consultants.
 </li>
 <li>
 Prepare and execute unit testing and integration testing scenarios for MM processes.
 </li>
 <li>
 Record test results, identify defects, and assist in troubleshooting issues.
 </li>
 <li>
 Support User Acceptance Testing (UAT) and ensure that business requirements are met.
 </li>
 <li>
 Provide first-level support for SAP MM users, including issue resolution and ticket handling.
 
 
 </li>
 </ul>
 
 Required Technical And Professional Expertise
 
 
 
 Basic Knowledge of SAP MM and Procurement &amp; Inventory Processes
 
 
 
 Preferred Technical And Professional Experience
 
 
 
 No preferred qualifications specified
</div>

Package Consultant-SAP HANA SCM MM Internship

<div>
 
 Introduction
 
 
 
 A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You&rsquo;ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you&rsquo;ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You&rsquo;ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
 
 
 
 Your Role And Responsibilities
 
 
 
 As an Application Developer specializing in SAP ABAP HANA, you will design, develop, and support application solutions with a focus on the HANA version of Advanced Business Application Programming (ABAP). You will work on designing, developing, and re-engineering highly complex application components, integrating software packages, programs, and reusable objects residing on multiple platforms. Your primary responsibilities will include:
 
 
 <ul>
 <li>
 Design and Develop Applications: Design, develop, and support application solutions with a focus on HANA version of ABAP, ensuring high-quality and efficient delivery of solutions.
 </li>
 <li>
 Integrate Software Packages: Integrate software packages, programs, and reusable objects residing on multiple platforms, leveraging knowledge of SAP HANA Technical Concept and Architecture.
 </li>
 <li>
 Re-engineer Application Components: Re-engineer highly complex application components to optimize performance and efficiency, utilizing Data Modelling using HANA Studio and ABAP Development Tools (ADT).
 </li>
 <li>
 Ensure Code Performance: Ensure code performance adheres to Code Performance Rules and Guidelines for SAP HANA, utilizing ADBC, Native SQL, and ABAP Core data Services.
 </li>
 <li>
 Consume HANA Live Models: Consume HANA Live models, leveraging knowledge of Data Base Procedures, Text Search, ALV on HANA, and HANA Live models consumption.
 
 
 </li>
 </ul>
 
 Required Technical And Professional Expertise
 
 
 
 &squf; Minimum 8 years up to 10 years of experience in SAP ABAP HANA Development.
 
 
 &squf; Bachelor's degree in Computer Science, Information Systems or related field.
 
 
 
 &squf; Experience In Gathering And Analyzing Requirements.
 
 
 
 &squf; Object Oriented Programming using ABAP Objects is required.
 
 
 &squf; SAP HANA Technical Concept and Architecture knowledge needed, ABAP on Hana (CDS/OData/AMDP).
 
 
 &squf; Development experience in WRICEF (Reports, Interfaces, Conversions, Enhancements, Forms, Reports&amp; Workflow).
 
 
 &squf; Excellent problem-solving and analytical skills.
 
 
 &squf; Strong communication and interpersonal abilities to collaborate effectively with cross-functional teams.
 
 
 &squf; Advanced in English (Speaking, Written).
 
 
 &squf; Flexibility to work in different time zones.
 
 
 
 Preferred Technical And Professional Experience
 
 
 
 &squf; SAP certifications for mentioned role.
 
 
 &squf; FIORI Development (freestyle, RAP &amp; FIORI elements) is plus.
</div>

Senior SAP ABAP Consultant

<div>
 
 Introduction
 
 
 
 A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You&rsquo;ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you&rsquo;ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You&rsquo;ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
 
 
 
 Your Role And Responsibilities
 
 
 
 <ul>
 <li>
 Assist senior consultants and business analysts in collecting and documenting business requirements related to Quality Management.
 </li>
 <li>
 Support in preparing functional specifications for reports, interfaces, conversions, enhancements, and forms (WRICEF objects).
 </li>
 <li>
 Participate in workshops with business users to understand operational needs.
 </li>
 <li>
 Perform basic configuration activities in SAP QM (Quality Management) modules under the guidance of senior consultants.
 </li>
 <li>
 Prepare and execute unit testing and integration testing scenarios for QM processes.
 </li>
 <li>
 Record test results, identify defects, and assist in troubleshooting issues.
 </li>
 <li>
 Support User Acceptance Testing (UAT) and ensure that business requirements are met.
 </li>
 <li>
 Provide first-level support for SAP QM users, including issue resolution and ticket handling.
 
 
 </li>
 </ul>
 
 Required Technical And Professional Expertise
 
 
 
 <ul>
 <li>
 Basic Knowledge of SAP QM and Quality Inspection Process
 </li>
 <li>
 Excellent communication and interpersonal skills for effective collaboration with clients, team members, and stakeholders
 
 
 </li>
 </ul>
 
 Preferred Technical And Professional Experience
 
 
 
 <ul>
 <li>
 Strong problem-solving skills and the ability to diagnose and resolve technical issues.
 </li>
 <li>
 Strong Background in Business Operation
 </li>
 </ul>
</div>

Package Consultant-SAP HANA SCM QM

<div>
 
 Introduction
 
 
 
 A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You&rsquo;ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you&rsquo;ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You&rsquo;ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
 
 
 
 Your Role And Responsibilities
 
 
 
 During your internship, you can enhance your knowledge and gain professional experience by working on client projects. This role provides an exceptional opportunity to build a compelling portfolio, acquire new skills, gain insights into diverse industries, and embrace novel challenges for your future career.
 
 
 At IBM, we prioritize continuous learning, skill development, and personal growth within a culture of coaching and mentorship. As an intern, you'll experience this culture and have the opportunity to advance to our associate program based on results and performance
 
 
 
 Work Experiences You Could Be Exposed To
 
 
 
 
 Operational Excellence
 
 : Support operational improvement by designing models for a seamless client experience, contributing to heightened efficiency and effectiveness in operational processes.
 
 
 
 Stakeholder Engagement:
 
 Support workshops, meetings, and interviews to understand and document requirements collaborating with diverse teams to capture and synthesizing essential information.
 
 
 
 Project Exposure:
 
 Gain hands on experience shadowing SAP teams and enterprise-wide data integrations. Actively participate in system implementations and support across major platforms.
 
 
 
 Required Technical And Professional Expertise
 
 
 
 <ul>
 <li>
 Strong interpersonal skills that enhance collaboration and relationship building, while also managing dynamic workloads in an agile environment
 </li>
 <li>
 Have initiative and passion to actively seek new knowledge and improve skills while embracing a growth mindset to assimilate diverse viewpoints
 </li>
 <li>
 Demonstrate leadership experience and ability to communicate effectively through active listening; while also be willing to adapt and have a readiness to take ownership of tasks and challenges.
 </li>
 <li>
 Can understand clients' needs and challenges, applying a creative and logical approach to identify solutions.
 
 
 </li>
 </ul>
 
 Preferred Technical And Professional Experience
 
 
 
 <ul>
 <li>
 Demonstrate foundational quantitative analysis skills and ability to develop data driven recommendations.
 </li>
 <li>
 Basic programming and/or Database knowledge is a plus.
 </li>
 </ul>
</div>

Package Consultant-SAP HANA SCM PM

Hikma

<div><div><div><div><div><div><div>Description:
Job Description:
<ul>
<li>They fix application and system problems or any issues that are disrupting the application service that business users depend on.</li>
<li>Act as a first line support for the business users.</li>
<li>This role will be responsible for ensuring support levels from both management and users. You will need to track, solving and report support issues and search for solutions to these issues.</li>
<li>Fill the knowledge gaps in SAP modules as required for the current assignment.</li>
<li>In case of major knowledge deficits, raise reports to the corporate team.</li>
<li>Analysis support issues and take ownership of issue investigation and resolution</li>
<li>Involve in Support Pack testing.</li>
<li>Proposals or issues are escalated to the Application Support Team Leader.</li>
<li>Reporting recurring problems and suggesting their solution to the Application Support Team Leader.</li>
<li>Responsible for uploading all basic data at all SAP modules.</li>
</ul>
Qualifications:
<ul>
<li>Degree in Computer Science, Engineering or equivalent.</li>
<li>Minimum 2 to 4 years of hands-on experience at SAP application support in most of SAP modules.</li>
<li>Deep business functional capabilities and expertise.</li>
<li>Ability to write business documents and training manuals</li>
</ul></div></div></div></div><div><div><div><div>Location:
Giza, EG</div></div></div></div></div></div></div>

Senior IT Applications

Symrise

<div>About us 
Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients, as well as functional ingredients. Its customers include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry, and producers of nutritional supplements and pet food.

With sales of around &euro;5 billion in the 2024 fiscal year, the company ranks among the leading global suppliers. The Group, headquartered in Holzminden, Germany, operates in more than 100 locations across Europe, Africa and the Middle East, Asia, the United States, and Latin America.

Together with its customers, Symrise develops new ideas and market-ready concepts for products that are an essential part of everyday life. Economic success and corporate responsibility are inextricably linked.

Symrise &ndash; always inspiring more&hellip; 
About the Role 
The role is responsible for end‑to‑end customer order management and coordination, ensuring a high level of service from order receipt to final delivery. This position acts as a key interface between customers, sales, planning, production, logistics, and shipping, with full ownership of customer orders, shipments, and related issues.

The role requires strong organizational skills, customer focus, and the ability to manage multiple stakeholders while ensuring accurate order processing, timely deliveries, and continuous improvement of customer service processes.

Key Responsibilities
<ul>
<li>Receive and process customer purchase orders, ensuring accuracy and completeness.</li>
<li>Enter customer orders into SAP, maintaining correct configurations and up‑to‑date master data.</li>
<li>Coordinate with the planning team to confirm and align estimated dispatch dates.</li>
<li>Send order confirmations to customers, including accurate and timely dispatch information.</li>
<li>Monitor and analyze customer forecasts, track updates, and assess forecast accuracy in collaboration with the sales team.</li>
<li>Act as the main point of contact for customers regarding order status, dispatch dates, scheduling, shipping documentation, and inquiries.</li>
<li>Prepare and manage export shipping documentation, obtain required attestations, and ensure compliance with customer‑specific requirements.</li>
<li>Manage customer complaints in SAP, conduct investigations, and provide clear closure reports.</li>
<li>Expand and maintain the freight forwarder network, evaluate offers, monitor service quality, review invoices, and coordinate with accounting.</li>
<li>Ensure effective communication and alignment between sales, production, planning, and shipping teams to meet customer commitments.</li>
<li>Take full end‑to‑end ownership of customer shipments and proactively resolve issues.</li>
<li>Communicate proactively with customers, keeping them informed of any changes, delays, or risks.</li>
<li>Identify root causes of recurring issues and drive continuous improvement in customer service and logistics processes.</li>
<li>Participate in monthly follow‑up calls with the EAME Customer Service Director.</li>
<li>Analyze On‑Time Delivery (OTD) performance based on first confirmations and identify improvement areas.</li>
<li>Review pending deliveries and coordinate with sales to define realistic dispatch dates.</li>
<li>Ensure full compliance with environmental, health, and safety (EHS) rules and guidelines.</li></ul> 
About You 
You are an experienced Customer Service professional with a strong background in order management, logistics coordination, and complaint handling within a B2B industrial or food ingredients environment. You bring a hands‑on, structured approach and are comfortable leading people, processes, and decisions in a fast‑paced, multinational context.

Education
<ul>
<li>Bachelor&rsquo;s degree in Business, Management, Logistics, Supply Chain, or a related field.</li>
<li>University, college, or professional training background accepted.</li>
</ul>
Experience
<ul>
<li>5+ years of experience in Customer Service, Order Management, Logistics Operations, or Service Operations.</li>
<li>Prior exposure to complaint handling, end‑to‑end order processing, and customer service workflows is required.</li>
<li>Supervisory or team‑lead experience is strongly preferred, with the ability to support and guide less experienced team members.</li>
<li>Experience in B2B environments is essential.</li>
<li>Background in food ingredients or similar manufacturing industries is a strong advantage.</li>
<li>Experience in FMCG or multinational companies is a plus.</li>
</ul>
Role Scope &amp; Functional Knowledge
<ul>
<li>Strong understanding of order‑to‑cash processes, including:
<ul><li><div><ul><li>Receiving and processing customer orders</li>
<li>SAP order entry and follow‑up</li>
<li>Order confirmation and full order lifecycle tracking</li>
</ul></div></li></ul></li><li>Solid experience in logistics management, both local (Egypt) and export, including:
<ul><li><div><ul><li>Shipment coordination</li>
<li>Documentation preparation and customer communication</li>
</ul></div></li></ul></li><li>Proven experience in complaint management, including registration in SAP, follow‑up, and closure.</li>
<li>Good understanding of service workflows, quality standards, and customer expectations.</li>
</ul>
Leadership &amp; Soft Skills
<ul>
<li>Strong leadership capabilities, with the ability to supervise, coach, and develop team members.</li>
<li>Ownership mindset, with clear accountability and decision‑making skills.</li>
<li>Excellent communication skills, able to engage effectively with customers and internal stakeholders.</li>
<li>Strong problem‑solving and analytical skills, with the ability to identify root causes and drive improvements.</li>
<li>Ability to lead processes, not just execute them, and continuously improve ways of working.</li>
</ul>
Systems &amp; Technical Skills
<ul>
<li>SAP experience is required, particularly in customer service, order management, and complaint handling; experience in these areas is preferable.</li>
<li>Excel skills (reporting, tracking, follow‑ups) are required.</li>
<li>Comfortable working with systems, data, and structured processes.</li>
</ul>
Team &amp; Environment
<ul>
<li>You will be part of a Customer Service team composed of a Customer Service Head and four leaders, all reporting to the Customer Service Manager.</li>
<li>The role includes supervising team members with less experience, ensuring consistency, quality, and service excellence.</li>
</ul>
Languages
<ul>
<li>Fluent English is mandatory.</li>
<li>Arabic is required.</li></ul> 
Our Offer 
At Symrise, you will have the opportunity to grow professionally and enjoy inspiring experiences that contribute to the well‑being of millions of people across more than 160 countries. 
People are at the center of everything we do. This approach drives our above‑market growth and makes our company an exceptional place to develop your career. 


Committed to Diversity, Equity and Inclusion

At Symrise, we value diversity in all its forms. We believe in equality, respect and inclusion as fundamental pillars of our culture. We welcome individuals of all backgrounds, genders, ages and beliefs, convinced that diversity fuels innovation. 
If you want to be part of a team that celebrates collaboration and unique perspectives, we encourage you to apply. 


We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. 

Job Reference: EA03839</div>

Customer Services Supervisor (m/w/d)

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