marketing executive

brand marketing executive

marketing specialist

marketing director

Bravo

<div>
 Position Overview
 
 
 The VP of Marketing &amp; Growth will lead Bravo&rsquo;s marketing and growth strategy, driving customer acquisition, retention, and brand leadership across all digital and offline touchpoints. This role blends strategic vision with hands-on execution across ATL, BTL, and digital channels &mdash; ensuring that every customer interaction strengthens Bravo&rsquo;s position as a leading consumer finance brand. The ideal candidate combines creativity, commercial acumen, and analytical expertise to build scalable growth engines and deliver measurable business results.
 
 
 Key Responsibilities
 
 
 Strategic Leadership
 
 
 <ul>
 <li>
 Develop and execute a comprehensive growth and marketing strategy aligned with Bravo&rsquo;s long-term objectives.
 </li>
 <li>
 Translate business goals into integrated marketing roadmaps and measurable campaigns.
 </li>
 <li>
 Drive collaboration across Product, Technology, Customer Success, and Sales for unified go-to-market execution.
 </li>
 <li>
 Serve as a strategic advisor to the leadership team on market trends, consumer behavior, and growth opportunities.
 
 
 
 </li>
 </ul>
 Growth &amp; Performance Marketing
 
 
 <ul>
 <li>
 Own the end-to-end growth funnel &mdash; from awareness to acquisition, conversion, and retention.
 </li>
 <li>
 Lead and optimize digital performance marketing across paid, owned, and earned media (search, social, affiliates, influencers).
 </li>
 <li>
 Oversee SEO, SEM, ASO, and content marketing to drive organic visibility and engagement.
 </li>
 <li>
 Manage marketing automation and CRM systems to deliver personalized, data-driven customer journeys.
 </li>
 <li>
 Continuously optimize CAC, LTV, and ROI through experimentation, A/B testing, and performance analytics.
 
 
 
 </li>
 </ul>
 Brand, ATL &amp; BTL Marketing
 
 
 <ul>
 <li>
 Develop and strengthen Bravo&rsquo;s brand positioning and identity within the consumer finance market.
 </li>
 <li>
 Lead ATL (Above The Line) campaigns &mdash; TV, radio, OOH, and print &mdash; to build awareness and reach new audiences.
 </li>
 <li>
 Oversee BTL (Below The Line) initiatives &mdash; activations, events, partnerships, and on-ground experiences &mdash; to drive direct engagement and conversions.
 </li>
 <li>
 Ensure brand consistency across all customer and media touchpoints.
 </li>
 <li>
 Supervise creative direction, storytelling, and communication strategy for all campaigns.
 </li>
 <li>
 Build strong relationships with media agencies, production houses, and creative partners.
 
 
 
 </li>
 </ul>
 Customer Engagement &amp; Retention
 
 
 <ul>
 <li>
 Design lifecycle marketing strategies (email, push, SMS, in-app messaging) to improve engagement and retention.
 </li>
 <li>
 Collaborate with the Customer Success team to reduce churn and enhance user satisfaction.
 </li>
 <li>
 Introduce referral, loyalty, and community programs to strengthen customer advocacy.
 
 
 
 </li>
 </ul>
 Leadership &amp; Team Development
 
 
 <ul>
 <li>
 Build, mentor, and inspire a high-performing marketing and growth team covering performance, brand, creative, CRM, and data.
 </li>
 <li>
 Set clear KPIs and OKRs for the team, fostering accountability and innovation.
 </li>
 <li>
 Manage external partners, agencies, and vendors to ensure quality and alignment with Bravo&rsquo;s brand standards.
 
 
 
 </li>
 </ul>
 Data, Insights &amp; Reporting
 
 
 <ul>
 <li>
 Establish a data-driven framework for measuring campaign success and growth metrics.
 </li>
 <li>
 Generate actionable insights from customer data, market trends, and performance reports.
 </li>
 <li>
 Present monthly and quarterly marketing performance reports to executive management.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field (MBA preferred).
 </li>
 <li>
 10+ years of marketing and growth experience, including 5+ years in a senior leadership role.
 </li>
 <li>
 Proven experience leading ATL, BTL, and digital marketing campaigns in fintech, consumer finance, or digital-first organizations.
 </li>
 <li>
 Strong background in performance marketing, growth analytics, and brand development.
 </li>
 <li>
 Demonstrated success in scaling customer acquisition and retention with measurable ROI.
 </li>
 <li>
 Excellent leadership, communication, and stakeholder management skills.
 </li>
 <li>
 Fluent in English and Arabic (preferred).
 
 
 
 </li>
 </ul>
 Key Competencies
 
 
 <ul>
 <li>
 Strategic and analytical mindset
 </li>
 <li>
 Strong leadership and cross-functional collaboration
 </li>
 <li>
 Deep understanding of ATL &amp; BTL marketing
 </li>
 <li>
 Data-driven decision making
 </li>
 <li>
 Creativity and brand innovation
 </li>
 <li>
 Commercial awareness and ROI focus
 </li>
 </ul>
</div>

VP Of Marketing & Growth

Savills Middle East

<div>
 
 The Role
 
 
 
 The Marketing Executive plays a pivotal role in driving the success of our client&rsquo;s marketing efforts. This role involves collaborating closely with the client to develop innovative marketing strategies and seamlessly executing tactical advertising campaigns, both at the corporate and project levels. By combining strategic thinking with creative implementation, the Marketing Executive ensures impactful results and enhances brand presence.
 
 
 Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.
 
 
 
 
 Key Responsibilities
 
 
 
 
 In conjunction with the Marketing Manager, develop and implement innovative, comprehensive, and relevant marketing plans for all relevant projects.
 
 
 
 This Includes
 
 
 
 <ul>
 <li>
 Market research
 </li>
 <li>
 Positioning and brand development
 </li>
 <li>
 Advertising and promotion
 </li>
 <li>
 Event management, including activations and launches
 </li>
 <li>
 Communications, public relations, community consultation, and the sales release schedule
 </li>
 <li>
 Supplier management and production execution
 
 
 </li>
 </ul>
 
 Additionally, You Will Be Asked To
 
 
 
 <ul>
 <li>
 Maintain the day-to-day marketing budget for relevant projects
 </li>
 <li>
 Implement tactical marketing campaigns
 </li>
 <li>
 Liaise constantly with the sales team to ensure they have all relevant sales and promotional information to effectively promote opportunities to customers
 </li>
 <li>
 Collate, monitor, and assess data on a weekly and monthly basis, including sales, traffic, and website reports
 </li>
 <li>
 Ensure that up-to-date competitor and market trend information is communicated to the team regularly
 </li>
 <li>
 Review and address the brand&rsquo;s onsite and online presence on a weekly basis
 </li>
 <li>
 Draft reports for campaigns, events, and other projects
 </li>
 <li>
 Understand the needs of all internal stakeholders by attending regular meetings and maintaining records of these meetings as required.
 </li>
 <li>
 Work with external consultants, including advertising and public relations agencies, as well as other external consultants.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 
 
 
 Skills, Knowledge and Experience
 
 
 
 
 
 <ul>
 <li>
 A sound knowledge of key marketing principles and the implementation of marketing strategies
 </li>
 <li>
 Project and/or brand marketing experience in the property industry would be highly valued
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Analytical and problem-solving skills
 </li>
 <li>
 Interpersonal, verbal, and written communication and presentation skills
 </li>
 <li>
 Project management skills, including critical path development
 </li>
 <li>
 Time management skills with the ability to deliver under tight deadline for multiple projects
 </li>
 <li>
 Ability to work independently
 </li>
 <li>
 Self-motivating
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Computer literate with proficiency in using Microsoft Office applications i.e. Word, PowerPoint and Excel
 </li>
 <li>
 Excellent command of both the Arabic and English language
 </li>
 <li>
 Bachelor&rsquo;s degree in marketing, communications, or other relevant degree
 
 
 </li>
 </ul>
 Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
</div>

Marketing Executive

Confidential Careers

<div>
 
 
 About the Role
 
 
 
 The Brand Manager is responsible for leading the strategic direction, development, and execution of brand initiatives to strengthen market position and drive business growth. This role requires a data-driven and creative professional who can lead cross-functional teams, manage large-scale campaigns, and ensure consistent brand messaging across all touchpoints.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and implement brand strategies aligned with overall business goals.
 </li>
 <li>
 Lead the planning and execution of 360&deg; marketing campaigns (digital, offline, influencer, PR, etc.).
 </li>
 <li>
 Conduct market research and competitive analysis to identify trends, opportunities, and potential risks.
 </li>
 <li>
 Manage brand budgets, track ROI, and optimize spending for maximum efficiency.
 </li>
 <li>
 Oversee the creation of content and visuals to ensure brand consistency across all channels.
 </li>
 <li>
 Collaborate with Product, Sales, and Creative teams to ensure brand alignment in all activities.
 </li>
 <li>
 Monitor brand performance metrics and prepare regular reports and insights for senior leadership.
 </li>
 <li>
 Drive innovation in brand storytelling and customer engagement.
 </li>
 <li>
 Manage agency relationships and evaluate performance of external partners.
 </li>
 <li>
 Mentor and guide junior brand or marketing team members.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, or related field (MBA preferred).
 </li>
 <li>
 5&ndash;8 years of experience in brand management, marketing strategy, or related roles.
 </li>
 <li>
 Proven experience in managing integrated marketing campaigns and brand positioning.
 </li>
 <li>
 Strong analytical skills with experience in market research and performance measurement.
 </li>
 <li>
 Excellent communication, leadership, and project management skills.
 </li>
 <li>
 Ability to think strategically and execute tactically under tight deadlines.
 </li>
 <li>
 Familiarity with digital marketing platforms, analytics tools, and CRM systems.
 </li>
 </ul>
 
 
</div>

Senior Brand Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25180387
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 Cairo Marriott Hotel, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly.
 
 
 Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25180387
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 Cairo Marriott Hotel &amp; Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly.
 
 
 Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Kraft Heinz

<div>
 
 Job Description
 
 
 
 We have an excellent opportunity available for an experienced Consumer Insights professional to make a difference at Kraft Heinz.
 
 
 ou&rsquo;ll work in an impactful team- alongside peers, always trying to reach the next level. You&rsquo;ll be reporting into the MEA Marketing Director. Get ready for a lot of exposure to senior internal stakeholders across our Middle East &amp; Africa business.
 
 
 In brief- you will be responsible for the delivery of consumer insights - to drive demand and grow consumption, test innovations of Heinz by putting consumers at the heart of everything we do- generating consumer insight to establish &ldquo;one view of the consumer&rdquo;.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Turn consumer- trend and business performance data into compelling insights- which are actionable &amp; relevant
 </li>
 <li>
 Collaborate with category &amp; marketing teams- agencies &amp; the international insight team to bring one view of the consumer from a range of different data sources to make more informed and consumer led decisions
 </li>
 <li>
 Measure the impact of marketing by tracking brand performance- competitor activity and campaign evaluation
 </li>
 <li>
 Find opportunities to drive further growth in category development &amp; innovation
 </li>
 <li>
 Designing- delivering- and reporting on a range of continuous and ad hoc research e.g. concept &amp; copy tests
 </li>
 <li>
 Manage key supplier relationships for the BU (Nielsen- Kantar- Ipsos)
 </li>
 <li>
 Using syndicated data to answer business needs and drive growth
 </li>
 <li>
 The overall project management insights projects, ensuring impactful results, and supporting the rollout of our Category Insight strategy.
 </li>
 <li>
 Ensure that Insight work is delivered in a timely and efficient manner.
 </li>
 <li>
 Support the marketing category teams, ensuring that research results are turned into insights and meaningful actions.
 </li>
 <li>
 Example of key projects that you will support running consumers understanding, innovation development and validation, brand activation well as performance understanding.
 
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Established track record in consumer insights- interpreting data into meaningful information and actions.
 </li>
 <li>
 Highly proficient consumer researcher displaying a broad &amp; diverse range of knowledge/application skills across the full range of consumer research disciplines (qualitative &amp; quantitative- continuous &amp; ad hoc)
 </li>
 <li>
 Commercially minded- understanding marketing principles and how brands are managed in order to grow
 </li>
 <li>
 Highly numerate with advanced analytical skills &amp; ability to prepare reports and presentations to tight deadlines
 </li>
 <li>
 Ability to Simplify
 </li>
 <li>
 Effective Communicator
 </li>
 <li>
 Strategic thinker
 </li>
 <li>
 Analytical
 </li>
 <li>
 Curious- open- creative
 </li>
 <li>
 Resilience
 </li>
 <li>
 7 years of experience in Research Field.
 
 
 
 </li>
 </ul>
 Location(s)
 
 
 El Tagamoa El Khames Commercial Office
 
 
 
 Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes
 
 
 .
 
</div>

Consumer Insights Manager MEA

The American University in Cairo

<div>
 
 
 Reports to:
 
 Associate Director, Scheduling and Student Services
 
 
 
 
 
 
 Purpose:
 
 
 
 The Manager, Contact Center is responsible for leading and managing all integrated contact center operations at the School of Continuing Education (SCE). Under the supervision of the Associate Director, Enrollment Services, the Contact Center Manager oversees inbound and outbound communication channels, ensuring that prospective and current learners receive accurate, timely, and high-quality information and support. The role plays a strategic function in aligning enrollment, instructional affairs, and outreach activities to deliver a seamless and uni&filig;ed service experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Operations Management:
 
 <ul>
 <li>
 Oversee all inbound and outbound communications, such as calls, emails, online inquiries, and outreach campaigns, to ensure accurate, timely, and customer-focused responses regarding SCE programs, eligibility, resources, policies, and procedures
 </li>
 <li>
 Manage and update Interactive Voice Response (IVR) content in coordination with the University telecommunication office
 </li>
 <li>
 Ensure business processes and documentation are regularly updated to re&fllig;ect best practices and organizational changes
 </li>
 </ul>
 
 Team Supervision and Development:
 
 <ul>
 <li>
 Supervise and coach contact center staff to ensure they are fully informed of SCE programs, new offerings, marketing campaigns, and outreach initiatives
 </li>
 <li>
 Conduct performance evaluations, provide regular feedback, and develop targeted training plans to enhance service quality and staff capabilities
 </li>
 <li>
 Plan and allocate work schedules to ensure adequate coverage during operational hours, peak periods, and staff absences; coordinate overtime as needed
 </li>
 </ul>
 
 Collaboration and Coordination:
 
 <ul>
 <li>
 Coordinate with internal stakeholders, including admissions, registration, IT and certi&filig;cation, marketing, and outreach teams, to ensure consistent messaging and efficient case resolution
 </li>
 <li>
 Collaborate with the web and online communication officer to ensure course and program information is accurate and regularly updated on digital platforms
 </li>
 <li>
 Work with other SCE offices to develop communication templates, email noti&filig;cations, and outreach materials aligned with new program launches and campaigns
 </li>
 <li>
 Strengthen coordination between departments to gather program information and address troubleshooting effectively
 </li>
 </ul>
 
 Service Quality and Reporting:
 
 <ul>
 <li>
 Monitor and analyze service performance metrics, preparing regular reports on call volume, response times, resolution rates, and customer satisfaction to support continuous improvement
 </li>
 <li>
 Act as the key liaison for problem resolution for students, faculty, and external partners, ensuring a positive service experience
 </li>
 <li>
 Ensure compliance with university regulations, including FERPA and data privacy standards, in all communications and data handling
 </li>
 </ul>
 
 Learner Engagement:
 
 <ul>
 <li>
 Coordinate and support outbound communication campaigns targeting prospective learners, returning students, companies, and partner organizations
 </li>
 <li>
 Align outreach efforts with enrollment and program objectives to strengthen engagement and conversion rates
 </li>
 <li>
 Prepare and submit monthly and periodic reports to the Associate Director for Enrollment Services.
 </li>
 <li>
 Participate in committees and special projects as assigned, contributing to strategic service improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 Minimum Education Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, management or any relevant field
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Seven to nine years of previous experience including three years in related field in supervisory role
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent written and oral communication skills with the ability to communicate effectively and project a professional image in person, and in writing
 </li>
 <li>
 Strong interpersonal and communication skills and ability to work effectively with a wide range of constituencies in a diverse community
 </li>
 <li>
 Supervisory skills, strong sense of responsibility and commitment
 </li>
 <li>
 Ability to foster a cooperative work environment
 </li>
 <li>
 Ability to work well under pressure, take initiative and prioritize tasks; good time-management, problem solving, with exceptional customer service skills
 </li>
 <li>
 Self-managed, self-starter with a demonstrated ability to work independently given the assignment of responsibility; works well within a team as well
 </li>
 <li>
 Ability to maintain and exercise sound judgment and discretion in handling confidential information
 </li>
 <li>
 Confidence in independent decision-making is essential
 </li>
 <li>
 Ability to formulate and clearly articulate policies, procedures and practices
 </li>
 <li>
 Demonstrated aptitude and attitude for learning new tasks quickly and efficiently
 </li>
 <li>
 Strong tolerance for ambiguity in complex situations and managing through to resolution
 </li>
 <li>
 Ability to work effectively in a team environment
 </li>
 <li>
 Strong functional knowledge of the banner information system, and Argos reporting tool
 </li>
 <li>
 Excellent analytical and computer skills required, proficient with Microsoft Windows, Word, and Excel, PowerPoint, typing or keyboarding proficiency
 </li>
 </ul>
 
 
 
 
 
 
 This position is open until November 26, 2025
 
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the shortlist will be contacted
 
 
 
 
 
 
 "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
 
 
 
 
 
 
 &ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;
 
 
</div>

Manager, Contact Center - Enrollment Services Department, School of Continuing Education

Explore 291+ Marketing director in Cairo this November. Find roles across top companies and apply now to boost your career.

291 marketing director jobs IN Cairo

VP Of Marketing & Growth

Marketing Executive

Senior Brand Manager

Marketing Executive

Marketing Executive

Consumer Insights Manager MEA

Manager, Contact Center - Enrollment Services Department, School of Continuing Education