field doctors lead

medical claims doctor - fluent english Jobs in Cairo

medical claims doctor - fluent english

medical doctor

Nextcare

<div>
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Provide case management for complex and/or high cost cases and report to Senior Management.
 </li>
 <li>
 Drive cost containment strategy towards the achievement of the targeted loss ratio
 </li>
 <li>
 Manage and provide medical support/expertise to tailored services.
 </li>
 <li>
 Contribute to substantial collaboration across Global doctors team
 </li>
 <li>
 Ensure best practices of case management in line with globally/internationally recognized and regional protocols
 </li>
 <li>
 Assist with the maintenance and expansion of the panel of medical providers in certain regions. This includes the development of financially advantageous contractual relationships with these providers. The emphasis will be upon delivering competitive volume pricing, procedure pricing, package pricing, fixed discounts expressed as a percentage of the final bill etc. through various cost containment strategies
 </li>
 <li>
 Ensure that all existing operating service standards are consistently met and devise strategies to improve these further.
 </li>
 <li>
 Develop and maintain good working relationships with all departments and support them according to their needs.
 </li>
 <li>
 Support a team of medical professional for medical case management
 </li>
 <li>
 Quality focus to all aspects of the work
 </li>
 <li>
 Any other ad hoc projects and administrative tasks as and when required.
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 Bachelor of Medicine
 </li>
 <li>
 3+ years clinical experience.
 </li>
 <li>
 Insurance sector or assistance experience desireable
 </li>
 <li>
 Strong Knowledge of Microsoft Office (Excel, Word)
 </li>
 <li>
 Strong knowledge on global medical infrastructure.
 </li>
 <li>
 Strong problem solving and prioritization skills.
 </li>
 <li>
 Strong analytical skill and ability to report to all levels.
 </li>
 <li>
 Must be a self starter and able to multi task
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Excellent interpersonal skills with demonstrated ability to communicate effectively and influence at all levels.
 
 
 </li>
 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 Great to have you on board. Let's care for tomorrow.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
</div>

Medical Doctor

<div>
 Location: Cairo, Egypt
 
 
 Role Purpose: The Medical Claims Doctor is responsible for the clinical assessment and adjudication of medical claims, ensuring compliance with medical necessity, policy coverage, and clinical guidelines. This role combines the expertise of a physician with the operational duties of a claims officer to deliver high-quality service and decision-making in a fast-paced environment.
 
 
 
 
 Key Responsibilities
 
 / What You Do
 
 
 
 Conduct clinical assessments of inpatient and outpatient medical claims to ensure accuracy and compliance with policy terms and clinical guidelines.
 
 
 Validate diagnoses, procedures, and services against medical records and policy terms.
 
 
 Identify discrepancies, overutilization, or non-compliance with guidelines.
 
 
 Collaborate with claims teams to support adjudication decisions and ensure alignment with medical policies and regulatory requirements.
 
 
 Utilize AWC&rsquo;s client database accurately to reflect departmental workload and facilitate effective target planning.
 
 
 Respond to customer inquiries professionally and liaise with other departments to ensure efficient and professional responses, achieving customer satisfaction.
 
 
 Participate in departmental medical training to expand knowledge of medical terminology and procedures and develop comprehensive claims processing skills.
 
 
 Contribute to team and departmental productivity targets to achieve agreed SLA and provide high-level customer service.
 
 
 
 Other Ad Hoc Duties As Required.
 
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 
 Key Requirements / What You Bring
 
 
 
 Medical Degree ( Medicine Graduate only )
 
 
 Minimum 1&ndash;3 years of clinical practice or medical review experience.
 
 
 Familiarity with ICD, CPT, DRG coding, and insurance guidelines.
 
 
 Strong analytical and decision-making skills with high accuracy and attention to detail.
 
 
 Proficiency in medical review systems, documentation tools, and MS Office.
 
 
 Excellent written and verbal communication skills in English.
 
 
 Flexibility to adapt to changing business needs and work under pressure.
 
 
 Legally permitted to work in the country of operations.
 
 
 Hybrid working option available as per business requirements.
 
 
 
 How We Hire
 
 
 
 
 
 Agency Statement
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered
 
 
 
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
 
 At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 
 
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 
 Great to have you on board.
 
 Let's care for tomorrow.
</div>

Medical Claims Doctor - Fluent English

<div>
 The Field Doctor Lead is responsible for conducting on-site hospital visits to medically assess inpatient cases and evaluate the clinical justification for admissions and admission extensions. The role focuses on ensuring medical necessity, optimizing length of stay, supporting timely and safe discharges, and generating measurable cost savings for the TPA and its clients.
 
 
 
 What You Do
 
 
 
 Clinical Review &amp; Case Assessment
 
 
 <ul>
 <li>
 Review inpatient cases extracted from the system according to defined roving and case selection criteria.
 </li>
 <li>
 Conduct on-site hospital visits to assess the medical necessity of admissions and requested extensions of stay.
 </li>
 <li>
 Evaluate diagnosis, treatment plans, investigations, progress notes, and clinical outcomes against medical guidelines and policy coverage.
 </li>
 <li>
 Determine whether continued hospitalization is clinically justified or if alternative care or discharge is appropriate.
 
 
 </li>
 </ul>
 Hospital Coordination &amp; Communication
 
 
 <ul>
 <li>
 Liaise professionally with treating physicians, nursing staff, and hospital administration to discuss case status and recommendations.
 </li>
 <li>
 Provide clear, evidence-based medical opinions while maintaining positive provider relationships.
 </li>
 <li>
 Support alignment between clinical best practice, policy terms, and cost-effective care.
 
 
 </li>
 </ul>
 Reporting &amp; Documentation
 
 
 <ul>
 <li>
 Prepare and submit comprehensive medical roving reports, including findings, recommendations, and outcomes.
 </li>
 <li>
 Clearly document decisions related to admission continuation, discharge, or alternative management plans.
 </li>
 <li>
 Ensure accurate, timely, and complete documentation in line with internal policies and regulatory requirements.
 
 
 </li>
 </ul>
 Discharge Optimization &amp; Cost Containment .
 
 
 <ul>
 <li>
 Actively contribute to early and appropriate discharge planning where clinically safe.
 </li>
 <li>
 Recommend step-down care, outpatient management, or home care when applicable.
 </li>
 <li>
 Track and calculate roving savings according to specific criteria.
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s of Medicine (MBBS);
 </li>
 <li>
 3+ years medical practical experience (reputable insurance provider, broker or a TPA experience a plus).
 </li>
 <li>
 Knowledge of overall insurance industry practices is a plus.
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
 
 
 </li>
 </ul>
 
 How We Hire
 
 
 
 
 
 Agency Statement
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under
 
 
 contract. Any unsolicited submission will not be considered
 
 
 
 
 Key Benefits/What We Offer
 
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.
 
 
 At Allianz Partners, Artificial Intelligence (AI) is transforming service delivery and innovation. By leveraging Business Intelligence and Data Analytics, we enhance strategic decision-making and customer experiences. Our commitment to Ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while Emerging Technologies and Generative AI drive industry leadership and new opportunities. With robust Information Security Management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.
 
 
 89859 | Customer Services &amp; Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
 
 
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
 
 At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 
 
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 
 Great to have you on board.
 
 Let's care for tomorrow.
 
 
 Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz&lsquo; company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
</div>

Field Doctors Lead

Boehringer Ingelheim

<div>
 We are looking for a
 
 Medical Associate &amp; Regulatory Affairs Executive &ndash; Outsourced
 
 , based in
 
 Egypt
 
 . This position will be responsible for executing local Regulatory Affairs (RA) and Medical Affairs activities in alignment with ROPU RA strategies and local business priorities, ensuring business continuity and compliance with internal and external regulations.
 
 
 The role will support product registrations, regulatory intelligence, and medical affairs execution across assigned therapeutic areas, while collaborating closely with cross‑functional teams and external stakeholders. The objective of this position is to ensure timely regulatory compliance, effective medical activities execution, and strong stakeholder engagement in support of Boehringer Ingelheim&rsquo;s business objectives.
 
 
 This position will be reporting to the relevant line manager within the organization.
 
 
 
 Tasks &amp; Responsibilities:
 
 
 
 
 Regulatory Affairs Activities:
 
 
 
 <ul>
 <li>
 Execute local Regulatory Affairs activities in line with ROPU RA strategies and defined timelines
 </li>
 <li>
 Maintain product registrations and Regulatory Affairs databases to ensure business continuity and full compliance with internal and external regulations
 </li>
 <li>
 Monitor and provide regular regulatory intelligence on changes in the regulatory environment and competitor activities, identifying potential risks and opportunities for the business
 </li>
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 Ensure proactive and timely communication of relevant regulatory updates to internal stakeholders
 </li>
 <li>
 Build and maintain strong working relationships with assigned regulatory authorities across OPU/cluster
 </li>
 <li>
 Coordinate and collaborate effectively with regulatory service providers, local agents, and vendors
 </li>
 <li>
 Execute agreed actions for assigned local Regulatory Affairs projects
 
 
 
 </li>
 </ul>
 
 Medical Affairs Activities:
 
 
 
 <ul>
 <li>
 Assist in the execution of all Medical Affairs activities related to Boehringer Ingelheim Medical Department
 </li>
 <li>
 Oversee and monitor the medical budget allocated per product, ensuring all planned medical activities are executed efficiently and within the approved budget
 </li>
 <li>
 Maintain accurate records of all medical approvals, expenses, and paid honoraria within the assigned OPU
 </li>
 <li>
 Collect, consolidate, and prepare monthly feedback, reports, and summaries of Medical Affairs activities
 </li>
 <li>
 Ensure proper documentation and archiving of all Medical Affairs-related materials and records
 </li>
 <li>
 Ensure strict adherence to compliance requirements and Standard Operating Procedures (SOPs) in the execution of all medical activities
 
 
 
 </li>
 </ul>
 
 Stakeholder &amp; Cross‑Functional Collaboration:
 
 
 
 <ul>
 <li>
 Collaborate closely with cross‑functional teams including Medical Affairs, Marketing, Market Access, and Supply Chain to ensure alignment and effective implementation of business objectives
 </li>
 <li>
 Support efficient communication and coordination with internal and external stakeholders to ensure timely delivery of regulatory and medical objectives
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Pharmacy
 
 
 
 </li>
 </ul>
 
 Experience &amp; Competencies:
 
 
 
 <ul>
 <li>
 Minimum 2&ndash;4 years of experience in the pharmaceutical industry with a strong focus on Regulatory Affairs within a multinational organization
 </li>
 <li>
 Previous experience with direct interactions with Regulatory Authorities is a strong asset
 </li>
 <li>
 Ability to perform regulatory activities with high quality in a dynamic and fast‑changing environment
 </li>
 <li>
 Strong organizational, communication, and cross‑functional collaboration skills
 </li>
 <li>
 Ability to manage multiple priorities while ensuring compliance and timely execution of deliverables
 
 
 
 </li>
 </ul>
 
 What happens Next?
 
 
 
 We are looking forward to receiving your application! We will then have a look at your CV. If we see a match, we will invite you for a screening interview.
 
 
 
 SPL Screening:
 
 
 
 In order to comply with applicable export control laws, Boehringer Ingelheim periodically screens business relations (including job applicants) against sanctioned party lists (&ldquo;SPL&rdquo;). These checks may be performed by Boehringer Ingelheim or by any of its Affiliates. You acknowledge that Boehringer Ingelheim and/or its Affiliates will screen you against SPL and that for this purpose your personal data may be processed in relevant databases, including databases of third-party vendors that perform SPL screening for or on behalf of Boehringer Ingelheim or its Affiliates which may be located or accessible outside the EU. Boehringer Ingelheim is committed to ensuring an adequate level of protection of your personal data.
 
 
 Our Company
 
 
 
 Why Boehringer Ingelheim?
 
 
 
 With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.
 
 
 Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.
 
 
 Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.
 
 
 Want to learn more? Visit https://www.boehringer-ingelheim.com
</div>

Medical Associate & Regulatory Affairs Executive

COA Holding Company

<div>
 Job Title: Medical Representative
 
 
 Location: October - Zayed
 
 
 Work Type: Full-Time
 
 
 
 About COA
 
 
 
 At COA, we&rsquo;re dedicated to transforming healthcare through innovative partnerships and purposeful commercial strategies. We work across sectors to improve access, awareness, and adoption of health solutions that make a real difference in people's lives. As we grow, we&rsquo;re looking for passionate professionals who are eager to drive impact and help shape the future of healthcare delivery.
 
 
 Role Overview
 
 
 Our Medical Representative will be responsible for promoting and selling our company&rsquo;s pharmaceutical products to healthcare professionals, including doctors, pharmacists, and hospitals. The role involves building and maintaining strong relationships with clients, increasing product awareness, and achieving sales targets within the assigned territory.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Promote and present pharmaceutical products to healthcare professionals (HCPs) through regular visits and meetings.
 </li>
 <li>
 Build and maintain long-term relationships with doctors, pharmacists, and other medical staff.
 </li>
 <li>
 Conduct product presentations and detailing sessions to explain product benefits, dosage, and clinical uses.
 </li>
 <li>
 Achieve monthly and quarterly sales targets for assigned products and territory.
 </li>
 <li>
 Monitor competitor activity, market trends, and provide timely feedback to the management team.
 </li>
 <li>
 Organize and participate in medical conferences, workshops, and continuing medical education (CME) events.
 </li>
 <li>
 Maintain accurate records of daily visits, prescriptions generated, and sales activities.
 </li>
 <li>
 Collaborate with the marketing team to implement promotional strategies and campaigns effectively.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Pharmacy (BUE - GUC - MIU )
 </li>
 <li>
 At least one year of experience in medical sales .
 </li>
 <li>
 Strong relationship-building and communication skills
 </li>
 <li>
 Must own a car .
 
 
 </li>
 </ul>
 What We Offer
 
 
 <ul>
 <li>
 A mission-driven, collaborative work culture.
 </li>
 <li>
 Growth opportunities within a fast-expanding team.
 </li>
 <li>
 Competitive Packages.
 </li>
 <li>
 Competitive bonus scheme .
 
 
 </li>
 </ul>
 Interested Candidates can apply on: monica.wassim@coaholding.com
</div>

Medical Representative - October & Zayed

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Receptionist

PepsiCo

<div>
 
 Overview
 
 
 
 The People experience &amp; operations Senior Coordinator will be responsible for administering benefits processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager. The role requires strong process orientation and SLA adherence experience.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and update enrollee list (Life insurance, Executives&rsquo; medical insurance, Delta insurance).
 </li>
 <li>
 Process quarterly invoices (Life insurance, Executives&rsquo; medical insurance, Delta insurance).
 </li>
 <li>
 Coordinate executives&rsquo; medical cards issuing process.
 </li>
 <li>
 Finalize life insurance claims (death and disability cases) in coordination with finance and PE&amp;O teams.
 </li>
 <li>
 Work with TR team on wellness campaigns activation and communication.
 </li>
 <li>
 Manage Pepwell benefits application in terms of offers upload, application facilities &amp; resolve employee queries as per defined SLAs
 </li>
 <li>
 Manage employees life insurance choices through PepFlex and ensure smooth application with life insurance vendor
 </li>
 <li>
 Activate extended benefits communication plan following TR team plan.
 </li>
 <li>
 Work on getting the best corporate deals in the market and build communication plan accordingly.
 </li>
 <li>
 Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement
 </li>
 <li>
 Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
 </li>
 <li>
 Partner with team to execute plans to improve customer satisfaction with a focus on processes
 </li>
 <li>
 Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
 </li>
 <li>
 Manage escalation and takes ownership for ultimate issue resolution
 </li>
 <li>
 Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
 </li>
 <li>
 Ensure knowledge management platform is updated
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong communication skills
 </li>
 <li>
 Demonstrated track record of strong service delivery
 </li>
 <li>
 Very good English language skills
 </li>
 <li>
 Ability to work with different geographies and cultural experience
 </li>
 </ul>
</div>

People Experience and Operations Senior Associate (Benefits Administration)

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