cbrs mental health specialist - part time

community based rehabilitation specialist/case manager

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cbrs mental health specialist - part time Jobs in Boise

community based rehabilitation specialist/case manager Jobs in Boise

service coordinator - cyfs

mental health court coordinator

Ada County

<div><div><div><h2 class="jobSectionHeader">General Summary</h2></div> 
<div> 
 
Please Note: This is a continuous job posting and will remain open until a sufficient number of qualified applications are received. The posting may close at any time without notice. Applicants are encouraged to apply as soon as possible to ensure consideration.
Ada County is a great place to work! We have more than 2000 employees dedicated to enhancing our community&rsquo;s quality of life. Our Trial Court Administration team is growing, and this is an excellent opportunity to be a part of taking this team to the next level. 
 
We offer a competitive Total Rewards package that increases your base salary by approximately 40%, including:<ul><li>
Excellent medical, dental, and vision insurance</li><li>
Generous vacation and sick leave starting on day one</li><li>
11 paid holidays annually</li><li>
Participation in one of the nation&rsquo;s best state retirement systems, with 11.96% employer contribution</li><li>
457(b) deferred compensation plan with up to 3% county match, plus a 401(k)</li><li>
Paid parental leave, life insurance, and robust wellness programs</li><li>
Ongoing training opportunities and career pathing 
</li></ul>
The Trial Court Administrator, Sandra Barrios, oversees all administrative responsibilities of the Fourth Judicial District. This includes responsibility for facilities management; serving as a liaison between agencies, the media, and the public; and developing and carrying out policies that enhance court system performance. 
 
Our Mission is to support court systems that put people first and ensure access to the court. 
 
POSITION GENERAL SUMMARY:
Administers one of the Treatment Court Program for the Fourth District Court, Ada County. The Coordinator may be assigned to the Drug Court, Mental Health Court or Veteran Court program. The Coordinator works under the supervision of the Treatment Court Manager. In coordination with the Judge presiding over the docket, the Coordinator sets the overall objectives and is responsible for planning and carrying out assignments and resolving conflicts. The Coordinator regularly provides informational updates regarding progress, issues, and needs of court program to the Treatment Court Manager and Trial Court Administration. 
 
REQUIRED: An updated cover letter and resume must be submitted with your application.</div>
<div><h2 class="jobSectionHeader">Essential Functions</h2></div>
<div><ul><li>Serves as liaison between judicial system and treatment providers, law enforcement community, and other agencies that may have contact with the mental health, drug court or veteran courts;</li><li>
Gathers and maintains statistical data regarding activity of the treatment court, treatment providers and recidivism rate of court defendants;</li><li>
Serves as case manager;</li><li>
Prepares reports required by the Idaho Supreme Court;</li><li>
Works closely with the judge presiding over the docket and treatment providers to create programs and procedures for treatment, counseling, employment training, self-esteem building, and drug testing;</li><li>
Surveys Treatment Court participants periodically and develops other methods of research and data to measure effectiveness of the Treatment Court programs;</li><li>
Submits reports to the Trial Court Administrator and Treatment Court Manager as requested;</li><li>
Develops and maintains written protocol and procedures for the operation of the Treatment Court;</li><li>
Develops goals, objectives and strategies for Treatment Court programs;</li><li>
Meets regularly with treatment providers to review programs, strategies and progress and to ensure standards are met during treatment;</li><li>
Appears at Treatment Court proceedings as required by presiding judge;</li><li>
Receives, receipts and monitors payment of fees by Treatment Court participants;</li><li>
Identifies local resources for Treatment Court participants in the following areas: counseling, treatment, employment, pregnancy services, health services or other services needed for participants to successfully complete Treatment Court requirements;</li><li>
Ensures that the program adheres to Treatment Court standards and guidelines for the State of Idaho;</li><li>
Participates in program certification and peer reviews or other quality assurance programs;</li><li>
Assists the judge presiding over the docket in resolving issues or problems relating to the Treatment Court Program;</li><li>
Schedules and prepares agendas for regular Treatment Court committee meetings or meetings with other professionals related to Treatment Court activity;</li><li>
Attends court and staffing meetings weekly and oversees the preparation of weekly staffing reports;</li><li>
Mediates and resolves disputes between Treatment Courts, law enforcement, other agencies, treatment providers, and Treatment Court participants or others who may come into contact with the program;</li><li>
Submits budget requests in collaboration with the Treatment Court Manager to be presented to the Trial Court Administrator;</li><li>
Supervises administrative personnel assigned to the Treatment Court;</li><li>
Develops or oversees the development of appropriate program brochures, literature, videos or press releases as approved by the Trial Court Administrator.</li></ul>
 
ADDITIONAL FUNCTIONS:<ul><li>
Supervise and direct activities of additional staff;</li><li>
Speak at public events, professional meetings or gatherings, schools or other forums regarding Treatment Court activities;</li><li>
Serve on committees or task forces as assigned by the Trial Court Administrator;</li><li>
Travel in and out of state to attend meetings, participate in training or attend conferences;</li><li>
Performs other duties as assigned.</li></ul></div>
<div><h2 class="jobSectionHeader">Job Requirements</h2></div>
<div><ul><li>Bachelor's Degree from an accredited university in Social Science, Criminal Justice, or a related field of Management or Administration; or a combination of education and a minimum of five years of leadership experience in a treatment court;</li><li>
Master's in Public Administration, preferred;</li><li>
Previous management experience with duties including , budget preparation, personnel management and supervision of staff;</li><li>
Knowledge of general management principles;</li><li>
Knowledge of the Idaho criminal justice system;</li><li>
Knowledge of administrative and supervisory skills necessary to manage small staff and to develop policy and procedure;</li><li>
Skill in working with persons with mental illness;</li><li>
Skill in communicating with culturally and economically diverse populations;</li><li>
Skill in communicating both verbally and in writing;</li><li>
Skill in using personal computers and software, such as Word and Excel;</li><li>
Skill of setting up and tracking outcome measurements;</li><li>
Ability to plan and prioritize work assignments;</li><li>
Ability to exercise good judgment;</li><li>
Ability to understand and follow verbal and written directions;</li><li>
Ability to properly interpret and make decisions in accordance with laws, regulations and established policies;</li><li>
Ability to maintain confidentiality;</li><li>
Ability to maintain harmonious working relationship with employees, government officials and the public;</li><li>
Ability to exercise tact and discretion in obtaining the cooperation of others;</li><li>
Ability to present informational material in a public forum;</li><li>
Ability to supervise college interns.</li></ul>
 
OTHER REQUIREMENTS:<ul><li>
Experience in community networking and resource development preferred;</li><li>
This position may include some evening work as needed;</li><li>
This position has been designated safety sensitive and therefore the incumbent is subject to random drug testing.</li></ul></div>
<div><h2 class="jobSectionHeader">Work Environment &amp; Physical Demands</h2></div>
<div>WORK ENVIRONMENT AND PHYSICAL DEMANDS:
<ul><li>Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions;</li>
<li>May be required to lift up to 20 lbs.;</li>
<li>Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks.</li> 
</ul> 
DISCLAIMER: 
To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran's Preference for all County jobs except for those deemed &quot;key positions&quot; in accordance with Title 65, Chapter 5 of Idaho Code.</div></div></div>

Mental Health Court Coordinator

<div><div><div><h2 class="jobSectionHeader">General Summary</h2></div> 
<div> 
 
 
Please Note: This is a continuous job posting and will remain open until a sufficient number of qualified applications are received. The posting may close at any time without notice. Applicants are encouraged to apply as soon as possible to ensure consideration.
Ada County is a great place to work! We have more than 2000 employees dedicated to enhancing our community&rsquo;s quality of life. Our Trial Court Administration team is growing, and this is an excellent opportunity to be a part of taking this team to the next level. 
 
We offer a competitive Total Rewards package that increases your base salary by approximately 40%, including:<ul><li>
Excellent medical, dental, and vision insurance</li><li>
Generous vacation and sick leave starting on day one</li><li>
11 paid holidays annually</li><li>
Participation in one of the nation&rsquo;s best state retirement systems, with 11.96% employer contribution</li><li>
457(b) deferred compensation plan with up to 3% county match, plus a401(k)</li><li>
Paid parental leave, life insurance, and robust wellness programs</li><li>
Ongoing training opportunities and career pathing 
</li></ul>
The Trial Court Administrator, Sandra Barrios, oversees all administrative responsibilities of the Fourth Judicial District. This includes responsibility for facilities management; serving as a liaison between agencies, the media, and the public; and developing and carrying out policies that enhance court system performance. 
 
Our Mission is to support court systems that put people first and ensure access to the court. 
 
POSITION GENERAL SUMMARY: 
Performs typing, filing, secretarial and varied administrative tasks in support of the Trial Court Administrator's Office. 
 
DISTINGUISHING FEATURES OF THE CLASS: 
Works under general supervision and acts under own initiative. Performs advanced work of a confidential nature that requires thorough knowledge of practices and policies. Coordinates activities across multiple offices and departments. An Administrative Specialist I is distinguished from an Administrative Specialist II because a I services only one division of TCA and II services all of TCA.</div>
<div><h2 class="jobSectionHeader">Essential Functions</h2></div>
<div><ul><li>Welcomes visitors and answers questions about court processes and procedures;</li><li>
Screens incoming telephone calls, answers questions, routes calls, and takes messages;</li><li>
Opens, sorts, and distributes mail;</li><li>
Composes letters, e-mails, and other correspondence, and disseminates information;</li><li>
Prepares and handles correspondence of a sensitive and confidential nature;</li><li>
Proofreads material for accuracy, completeness and punctuation;</li><li>
Maintains office files, indices, lists, and other records;</li><li>
Prepares and submits bills for payment, audits and processes witness claim forms for payment;</li><li>
Creates and processes requests for service;</li><li>
Orders office supplies and printing;</li><li>
Schedules conference rooms, meetings, and ensures rooms are properly prepared;</li><li>
Makes travel arrangements and processes registrations and travel related paperwork;</li><li>
Sorts, compiles and monitors weekly bail bond forfeiture lists, and overdue bail bond list;</li><li>
Prepares demand letters and other correspondence to bail bond agents;</li><li>
Coordinates the instant drug test for the judges, prepares bills, and keeps information logs and collects drug test fees;</li><li>
Receives and distributes felony pre-sentence investigations;</li><li>
Maintains the court's law library and updates codes for all judges and courtrooms;</li><li>
Assists with new judges' investitures ceremony and retired judges' retirement ceremonies;</li><li>
Schedules and assigns cases to retired district and magistrate judges, and assigns judges for all disqualified cases in Ada, Elmore, Valley and Boise counties;</li><li>
Generates yearly magistrate criminal court calendar and related documents;</li><li>
Provides weekly calendar updates to the Assistant Trial Court Administrator;</li><li>
Maintains and updates Sentencing Resource Manual for the judges, updates procedures manuals.</li></ul> 

ADDITIONAL FUNCTIONS:<ul><li>
Provides coverage for court personnel as necessary;</li><li>
Participates in training new employees;</li><li>
Assists with and completes miscellaneous projects as assigned;</li><li>
Coordinates Designated Examiner coverage for mental commitment hearings;</li><li>
Performs related functions as required.</li></ul></div>
<div><h2 class="jobSectionHeader">Job Requirements</h2></div>
<div><ul><li>High school diploma or equivalent;
</li><li>Considerable knowledge of modern office equipment, terminology, practices and procedures typically gained from three years of progressively responsible work experience;
</li><li>Knowledge of business English grammar, spelling and punctuation, and arithmetic;
</li><li>Skill in the operation of a personal computer and the MS Office Suite;
</li><li>Skill in proofreading material;
</li><li>Skill organizing projects, developing timelines, and schedules;
</li><li>Skill in communicating with culturally diverse populations;
</li><li>Skill typing from rough draft copy at a rate of 50 words per minute with a high degree of accuracy;
</li><li>Ability to prioritize and complete work assignments independently;
</li><li>Ability to deal with confidential information in a responsible manner;
</li><li>Ability to manage multiple projects in an effective and timely manner;
</li><li>Ability to summarize the proceedings of a conference in written form;
</li><li>Ability to meet and deal effectively with the public, some of whom may be irate or under stress, in a tactful and courteous manner;
</li><li>Ability to maintain complex clerical records;
</li><li>Ability to maintain effective working relationships.</li></ul> 

OTHER REQUIREMENTS:<ul>
<li>The Incumbent is subject to a criminal records check.</li></ul></div>
<div><h2 class="jobSectionHeader">Work Environment &amp; Physical Demands</h2></div>
<div><ul><li>Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions;</li><li>
May be required to lift up to 20 lbs.;</li><li>
Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks.</li></ul> 

DISCLAIMER: 
To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran&rsquo;s Preference for all County jobs except for those deemed &ldquo;key positions&rdquo; in accordance with Title 65, Chapter 5 of Idaho Code.</div></div></div>

Administrative Specialist II

Infoorigin Inc

<div><ul><li>Job title- Data Migration Field Support Technician</li><li>
Position type- Contract</li><li>
Location- Boise, ID</li><li>
Work mode- On site</li><li>
Interview process- Only In person</li></ul>
Job Description : 
Major Duties and Responsibilities:<ul><li>
Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li><li>
Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</li><li>
Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li><li>
Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li><li>
Installs, configures, and maintains software on mobile devices.</li><li>
Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li><li>
Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li><li>
Works closely with court staff and local administration with office moves, adds, and changes as required.</li><li>
Corresponds with users and staff concerning issue status, resolution, and task completion.</li><li>
Escalates issues are to other members of the technical services team as appropriate.</li><li>
Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li><li>
Attends meetings as required.</li></ul> 
Minimum Qualifications:<ul><li>
Three years of IT support experience.</li><li>
Bachelor&rsquo;s Degree preferred.</li></ul> 
Knowledge, Skills, and Abilities:<ul><li><ul><li>Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;</li><li>Experience migrating end user emails and documents to Outlook and OneDrive;</li><li>Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li><li>Experience troubleshooting with Microsoft Windows 10;</li><li>Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li><li>Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li><li>Knowledge of court processes and court information systems preferred;</li><li>Skill in providing excellent customer service;</li><li>Ability to travel throughout the state as needed;</li><li>Ability to communicate effectively verbally and in writing;</li><li>Ability to understand impacts of software, system, or application changes on customers;</li><li>Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</li><li>Ability to work independently.</li></ul></li></ul></div>

Data Migration Field Support Technician - Onsite - Boise, ID

Software Technology, Inc.

Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
 
<ul>
<li>Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li>
<li>Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</li>
<li>Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li>
<li>Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li>
<li>Installs, configures, and maintains software on mobile devices.</li>
<li>Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li>
<li>Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li>
<li>Works closely with court staff and local administration with office moves, adds, and changes as required.</li>
<li>Corresponds with users and staff concerning issue status, resolution, and task completion.</li>
<li>Escalates issues are to other members of the technical services team as appropriate.</li>
<li>Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li>
<li>Attends meetings as required.</li>
</ul>
Minimum Qualifications: 
Reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
 
Education and Experience: 
<ul>
<li>Three years of IT support experience.</li>
<li>Bachelor's Degree preferred.</li>
</ul>
Knowledge, Skills, and Abilities: 
<ul>
<li>Experience onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions;</li>
<li>Experience migrating end user emails and documents to Outlook and OneDrive;</li>
<li>Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li>
<li>Experience troubleshooting with Microsoft Windows 10;</li>
<li>Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li>
<li>Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li>
<li>Knowledge of court processes and court information systems preferred;</li>
<li>Skill in providing excellent customer service;</li>
<li>Ability to travel throughout the state as needed;</li>
<li>Ability to communicate effectively verbally and in writing;</li>
<li>Ability to understand impacts of software, system, or application changes on customers;</li>
<li>Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</li>
<li>Ability to work independently.</li>
</ul>

Desktop Support - Boise, ID

American Technology Consulting LLC

<div>General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role. 
How We Work:
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)<ul><li>
Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li><li>
Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</li><li>
Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li><li>
Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li><li>
Installs, configures, and maintains software on mobile devices.</li><li>
Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li><li>
Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li><li>
Works closely with court staff and local administration with office moves, adds, and changes as required.</li><li>
Corresponds with users and staff concerning issue status, resolution, and task completion.
</li><li>Escalates issues are to other members of the technical services team as appropriate.</li><li>
Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li><li>
Attends meetings as required.</li></ul>
Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:<ul><li>
Three years of IT support experience.</li><li>
Bachelor&rsquo;s Degree preferred.</li></ul> 
Knowledge, Skills, and Abilities:<ul><li>
Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;</li><li>
Experience migrating end user emails and documents to Outlook and OneDrive;</li><li>
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li><li>
Experience troubleshooting with Microsoft Windows 10;</li><li>
Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li><li>
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li><li>
Knowledge of court processes and court information systems preferred;</li><li>
Skill in providing excellent customer service;</li><li>
Ability to travel throughout the state as needed;</li><li>
Ability to communicate effectively verbally and in writing;</li><li>
Ability to understand impacts of software, system, or application changes on customers;</li><li>
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</li><li>
Ability to work independently.</li></ul></div>

IT Support

<div>General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role. 
How We Work:
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)<ul><li>
Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li><li>
Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.</li><li>
Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li><li>
Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li><li>
Installs, configures, and maintains software on mobile devices.</li><li>
Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li><li>
Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li><li>
Works closely with court staff and local administration with office moves, adds, and changes as required.</li><li>
Corresponds with users and staff concerning issue status, resolution, and task completion.
</li><li>Escalates issues are to other members of the technical services team as appropriate.</li><li>
Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li><li>
Attends meetings as required.</li></ul>
Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:<ul><li>
Three years of IT support experience.</li><li>
Bachelor&rsquo;s Degree preferred.</li></ul> 
Knowledge, Skills, and Abilities:<ul><li>
Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;</li><li>
Experience migrating end user emails and documents to Outlook and OneDrive;</li><li>
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;</li><li>
Experience troubleshooting with Microsoft Windows 10;</li><li>
Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;</li><li>
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;</li><li>
Knowledge of court processes and court information systems preferred;</li><li>
Skill in providing excellent customer service;</li><li>
Ability to travel throughout the state as needed;</li><li>
Ability to communicate effectively verbally and in writing;</li><li>
Ability to understand impacts of software, system, or application changes on customers;</li><li>
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;</li><li>
Ability to work independently.</li></ul></div>

Desktop Support

VeeRteq Solutions Inc.

<div>Job Title: COURTS(AOC) - Data Migration Field Support Technician
Location: Boise, ID
General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based in Boise, Idaho and requires the resource to be fully onsite for the role.
How We Work:
The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts through the use of an agile approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
<ul><li>Understands court processes to ensure that problem solutions match user needs in an appropriate manner.</li>
<li>Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
</li><li>Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.</li>
<li>Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.</li>
<li>Installs, configures, and maintains software on mobile devices.</li>
<li>Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.</li>
<li>Informs inventory system by keeping up-to-date and accurate records of serialized asset information.</li>
<li>Works closely with court staff and local administration with office moves, adds, and changes as required.</li>
<li>Corresponds with users and staff concerning issue status, resolution, and task completion.
</li><li>Escalates issues are to other members of the technical services team as appropriate.
</li><li>Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.</li>
<li>Attends meetings as required.</li>
</ul>Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.
Education and Experience:
<ul><li>Three years of IT support experience.</li>
<li>Bachelor's Degree preferred.</li>
</ul>Knowledge, Skills, and Abilities:
Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;
Experience migrating end user emails and documents to Outlook and OneDrive;
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;
Experience troubleshooting with Microsoft Windows 10;
Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;
Knowledge of court processes and court information systems preferred;
Skill in providing excellent customer service;
Ability to travel throughout the state as needed;
Ability to communicate effectively verbally and in writing;
Ability to understand impacts of software, system, or application changes on customers;
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
Ability to work independently.</div>

COURTS(AOC) - Data Migration Field Support Technician

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