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ml operations customer support engineer staff senior staff level riyadh ksa

GovCIO

<div>Overview:

GovCIO is currently hiring for a GCCS - J C4ISR Technical Training Staff Instructor to provide training, instruction, and curriculum development support for GCCS - J Cyber Security, Intelligence Module, and/or System Engineering and buttonology. This position will be located in Riyadh, Saudi Arabia and will be a fully onsite position.
Responsibilities:
<ul><li>Designs and delivers C4ISR training instructions/curriculum to train all levels of personnel.</li><li>
Formulates C4ISR teaching outline and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.</li><li>
Develops C4ISR tests and visual aids, conducts training classes, and develops criteria for evaluating effectiveness of training activities.</li><li>
Collaborates with the Lead ISD and Program Manager to identify program needs, obtain technical data and conducts training support according to the training mission.</li><li>
Keeps abreast of training and development research: learning theory, motivation theory, and new materials, methods, and techniques.</li><li>
Confers with leadership and the management team, employees and clients to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.</li><li>
May evaluate and/or oversee contractors or vendors to develop and/or administer training programs.</li><li>
Experienced with frequent use and application of technical standards, principles and theories.</li><li>
Works under general supervision, providing solutions to technical problems of moderate scope/complexity.</li></ul>
Qualifications:
<div>
Required Skills and Experience</div><div>
Bachelor's degree 2-4 years exp</div><div>
Clearance: Secret</div> 
<div></div><ul><li>
Knowledge of GCCS - J and C4ISR Systems to include technical operations of the suite and components</li><li>
Experience provided training instructions in a military environment</li><li>
Clearance Level: must be able to pass an FBI background check and obtain a visa for KSA</li></ul> 
Preferred Skills and Experience<ul><li>
GCCS - J Operator, Intelligence, Cyber Security, or Computer Networking background</li><li>
Experience working abroad in austere environments such as KSA</li><li>
Energetic, self-starter who works well in a team environment</li></ul>
#RSNF #SSG #NSS #TMK #TM
Posted Salary Range: USD $75,600.00 - USD $88,000.00 /Yr.</div>

Technical Trainer, Staff

Tamara

<div>About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Team Leader for our Partner Onboarding Team. As Team Leader, you will be crucial in overseeing and assessing the activities of our partner care service representatives, as well as providing frequent performance feedback.

Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide.

With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionized the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

This role is based onsite in our Riyadh offices.

Your responsibilities
<ul>
<li>Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.</li>
<li>Strategizing and monitoring the daily activities of customer service operations.</li>
<li>Assisting customer service staff with duties where required.</li>
<li>Training staff in areas of customer service and company policies.</li>
<li>Assess AML/CFT risk factors (industry, geography, payment flow, behavior) and assign onboarding risk ratings in line with internal policy.</li>
<li>Ensure all findings, approvals, and supporting evidence are accurately logged and auditable in Salesforce in real time.</li>
<li>Escalate high-risk or suspicious cases to Compliance for enhanced due diligence (EDD) or SAR filing, following defined escalation paths.</li>
<li>Monitor regulatory changes (e.g., SAMA, CBUAE, FATF) and update screening rules, checklists, and playbooks accordingly.</li>
<li>Liaise daily with Commercial, Compliance, Product, and Risk teams to resolve onboarding blockers and clarify documentation requirements.</li>
<li>Identify process gaps and propose workflow or automation enhancements (e.g., data integrations, rules engines, reporting dashboards).</li>
<li>Support periodic internal and external audits by compiling evidence packs and answering examiner queries.</li>
<li>Track and report key onboarding KPIs (turnaround time, pass/fail rates, false-positive ratios) to help drive continuous improvement.</li>
<li>Uphold Tamara&rsquo;s &ldquo;compliance-by-design&rdquo; culture, ensuring every merchant is onboarded safely, efficiently, and in full regulatory adherence.</li>
</ul>
Your expertise
<ul>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in business administration, management studies, or in a related discipline.</li>
<li>Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have at least 1 years of experience as a supervisor or team lead</li>
<li>Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high-quality service to customers.</li>
<li>Communication Skills: They are well-versed in effectively interacting with clients to identify and process their requirements.</li>
<li>Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience</li>
<li>1&ndash;3 years of hands-on experience in KYB due diligence, AML/CFT screening, or merchant onboarding within a fintech, payments, or other regulated financial institution in UAE and KSA.</li>
<li>Proficiency in case management on Salesforce (or a similar workflow tool), including documenting reviews, attaching evidence, and maintaining audit-ready records.</li>
<li>Solid grasp of KYB fundamentals: validating trade licenses, analyzing UBO/shareholder structures, and applying risk-based onboarding decisions.</li>
<li>Working knowledge of sanctions, PEP, and adverse-media screening (UN, OFAC, EU, GCC) using tools such as Dow Jones, Focal, World-Check, or LexisNexis.</li>
<li>Familiarity with GCC regulations&mdash;especially CBUAE KYC/AML Rulebook, SAMA AML Rules, and FATF recommendations&mdash;and the ability to interpret regulatory updates.</li>
<li>Experience supporting audits or regulatory exams, assembling evidence packs, and answering follow-up queries.</li>
<li>Attention to detail and a proactive approach to spotting process gaps, proposing improvements, and meeting tight onboarding SLAs.</li>
<li>Professional certifications such as ICA Certificate in KYC &amp; CDD, CAMS, ACAMS, or equivalent are advantageous but not mandatory.</li></ul></div>

Team Lead - Partner Onboarding

MillerKnoll

<div>
 
 Why join us?
 
 
 
 Our purpose is design for the good of humankind. It&rsquo;s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
 
 
 
 Job Description &ndash; Office Administrator KSA
 
 
 
 
 Purpose of the job
 
 
 
 To provide sales and administrative support to the KSA based sales team. To ensure the showroom is well presented at all times.
 
 
 
 Specific Responsibilities
 
 
 
 Manage back-of-house functions and support the day-to-day operations of the KSA entity, including all office-related activities. Handle incoming calls and emails directed to MillerKnoll KSA, ensuring timely and professional responses. Ensure an exceptional customer experience by maintaining high service standards across all touchpoints. Oversee daily office requirements, including purchasing supplies, stationery, CMF materials, software, and miscellaneous equipment. Coordinate local and international shipments using the FedEx software manager. Act as the primary point of contact for the IT department regarding office-related IT issues. Assist with hotel and travel arrangements for the team as required. Maintain an up-to-date log of monthly attendance and annual leave records in Excel and share it with the Administration Manager. Support Dealers and Market Managers with project tracking and CRM activities; Salesforce.com experience is preferred. Provide support to Dealers and Market Managers by managing company portal activities and delivering administrative assistance as required. Navigate government and company portals to ensure smooth issuance of PRO/GRO requests and collaborate with local service partners to facilitate required processes relating to MillerKnoll KSA
 
 
 
 Resource management
 
 
 
 Financial:
 
 
 None
 
 
 Human:
 
 
 None
 
 
 
 Contacts and relationships
 
 
 
 Internal contacts:
 
 
 Sales Staff and Managers
 
 
 HM Staff throughout International and the US
 
 
 External contacts:
 
 
 Clients
 
 
 Dealers
 
 
 
 Person profile
 
 
 
 
 Education And Experience
 
 
 
 Essential:
 
 
 Good level of Education
 
 
 Excellent English &ndash; spoken and written
 
 
 Fluency in verbal and written Arabic is preferred.
 
 
 Experience of administration/sales support
 
 
 
 Competences
 
 
 
 Essential:
 
 
 Able to communicate effectively at all levels, by telephone and face-to-face
 
 
 Computer skills &ndash; word, excel and email
 
 
 Good organisational skills
 
 
 Good level of financial awareness
 
 
 
 Characteristics
 
 
 
 Essential:
 
 
 Very professional, friendly and confident
 
 
 Well presented and smartly dressed
 
 
 Able to keep work area tidy at all times
 
 
 Able to deal with irate customers with confidence and to keep a &ldquo;calm approach&rdquo; at all times of stress
 
 
 Happy to work on own initiative.
 
 
 Flexible
 
 
 Mature attitude essential
 
 
 
 Who We Hire?
 
 
 
 Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We&rsquo;re committed to equal opportunity employment, including veterans and people with disabilities.
 
 
 MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.
</div>

Office Administrator

Inbox Business Technologies

<div>
 Inbox Arabia is hiring a Sales Executive to join our Riyadh team. This is a target-driven, entry-level role suited for a motivated self-starter who's eager to build a career in sales within the IT solutions &amp; technology sector.
 
 
 
 Employment Type:
 
 Full-time, On-site
 
 
 
 Nationality requirement:
 
 Saudi National (mandatory)
 
 
 We are seeking a dynamic and confident Sales Executive to drive business growth across the Kingdom of Saudi Arabia. The ideal candidate will have a strong background in technology solution selling within IT Services, System Integrators (SI), Managed Services Providers (MSP), or Technology Consulting organizations.
 
 
 The candidate will be responsible for generating business opportunities, developing client relationships, managing the sales pipeline, and supporting end-to-end commercial and proposal activities. This role requires a proactive individual who is comfortable engaging with C-level executives, conducting client meetings, and representing the organization across public and private sector customers in Saudi Arabia.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Identify, develop, and pursue new business opportunities across the Saudi market
 </li>
 <li>
 Conduct client meetings, presentations, and business discussions with prospective and existing customers
 </li>
 <li>
 Build and maintain a healthy sales pipeline through effective lead generation and account management
 </li>
 <li>
 Develop and execute business development strategies aligned with organizational growth objectives
 </li>
 <li>
 Manage the complete sales lifecycle using CRM tools, from lead qualification to deal closure
 </li>
 <li>
 Prepare and review proposals, RFP/RFI/RFQ responses, commercial submissions, and customer presentations
 </li>
 <li>
 Collaborate with technical and delivery teams to develop customer-centric technology solutions
 </li>
 <li>
 Generate customer interactions and establish strong relationships with key stakeholders across public and private sector organizations
 </li>
 <li>
 Present technology solutions and articulate business value propositions effectively
 </li>
 <li>
 Track sales opportunities, follow up on leads, and ensure timely progression of opportunities through the sales funnel
 </li>
 <li>
 Maintain accurate sales forecasts, pipeline reports, and CRM records
 </li>
 <li>
 Represent the company at customer meetings, industry events, and networking engagements
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in technology sales and business development
 </li>
 <li>
 Bachelor's degree in Business Administration, Engineering, Information Technology, or a related discipline
 </li>
 <li>
 Fluent in Arabic (Mandatory)
 </li>
 <li>
 Strong verbal and written communication skills in English
 </li>
 <li>
 Prior experience working with IT Services companies, System Integrators (SI), Managed Services Providers (MSP), or Technology Consulting firms is mandatory
 </li>
 <li>
 Proven track record of solution selling within the Saudi Arabian market
 </li>
 <li>
 Existing sales footprint and customer exposure across public and private sector organizations in KSA
 </li>
 <li>
 Strong understanding of end-to-end sales and commercial processes
 </li>
 <li>
 Experience in preparing proposals, RFPs, RFIs, commercial submissions, and executive presentations
 </li>
 <li>
 Hands-on experience with CRM platforms and sales pipeline management
 </li>
 <li>
 Strong business acumen and consultative selling capabilities
 </li>
 <li>
 Excellent client-facing, negotiation, and presentation skills
 </li>
 <li>
 Ability to independently conduct client visits and build relationships with key decision-makers
 </li>
 <li>
 Self-motivated, confident, and target-oriented professional
 
 
 </li>
 </ul>
 
 Preferred Technical Exposure
 
 
 
 <ul>
 <li>
 Candidates should have exposure to one or more of the following technology domains:
 </li>
 <li>
 Cybersecurity &amp; GRC solutions &amp; sevrices
 </li>
 <li>
 Cloud Infrastructure and Managed Services
 </li>
 <li>
 Oracle/Oracle/Microsoft/Odoo ecosystem and enterprise applications
 </li>
 <li>
 Digital Transformation and Enterprise Technology Services
 
 
 </li>
 </ul>
 
 Desired Attributes
 
 
 
 <ul>
 <li>
 Confident and professional personality with strong interpersonal skills
 </li>
 <li>
 Proactive and customer-focused approach to business development
 </li>
 <li>
 Comfortable conducting onsite client meetings across Riyadh and other regions within KSA
 </li>
 <li>
 Strong commercial mindset with the ability to identify and convert opportunities
 </li>
 <li>
 Solution-oriented thinker capable of understanding customer challenges and positioning appropriate technology offerings
 </li>
 <li>
 Ability to work independently while collaborating effectively with internal teams
 </li>
 </ul>
</div>

Sales Executive

Qiddiya Investment Company

<div>General Summary
Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.
The Sales and Leasing Performance Unit (SLPU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organization. At the heart of this unit sits the Qiddiya Real Estate LearnLab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing teams.<div>
The Agency Training Senior Manager serves as the primary training lead and brand ambassador for Qiddiya&rsquo;s external broker partner network, playing a critical role in enabling the successful go-to-market of Qiddiya&rsquo;s real estate portfolio. This role is responsible for ensuring that all broker partners are fully equipped with deep, accurate, and up-to-date knowledge of Qiddiya&rsquo;s developments, districts, and value proposition, as well as the sales and leasing systems, processes, and operational standards required to deliver a consistent and high-quality customer journey. The role contributes directly to broker readiness, customer experience excellence, and ultimately conversion outcomes by building confidence, credibility, and engagement across the broker ecosystem. 

 
About the Role / Project Scope 
Operating within the Qiddiya Real Estate Learn Lab, this role supports the development and deployment of a best-in-class broker enablement program across Residential, Retail, Office, and Land asset classes. The role spans both strategic and operational dimensions, including defining broker training approaches aligned to launch timelines, facilitating large-scale training interventions, and embedding a blended learning model through both in-person and digital channels. The scope also includes continuous collaboration with Programs, Digital Systems, and Learner Experience teams to ensure an integrated learning experience, as well as alignment with Sales and Leasing leadership to reflect evolving commercial priorities, market dynamics, and regulatory requirements in KSA. 

 
Key Responsibilities 
Strategic Responsibilities 
<ul><li>Design and execute a comprehensive broker training strategy aligned with Qiddiya&rsquo;s go-to-market roadmap across Residential, Retail, Office, and Land asset classes, covering all customer segments from luxury to affordable.</li><li>Position Qiddiya&rsquo;s broker training program as a best-in-class enablement experience that builds brand credibility, broker confidence, and market readiness.</li><li>Collaborate with Business Unit sales and leasing leadership to identify training priorities based on upcoming project launches, market conditions, and broker engagement strategy.</li><li>Stay abreast of KSA real estate market trends, regulatory developments (REGA, Wafi, Ejar, SAMA, FAL, etc.), and industry best practices to ensure training content remains current, relevant, and compliant.</li><li>Define and track training effectiveness metrics, including broker readiness scores, assessment outcomes, training volume, engagement levels, training NPS, and post-training conversion trends, to continuously improve program quality and demonstrate business impact.</li></ul>
 
Operational Responsibilities 
<ul><li>Deliver high-impact, instructor-led training sessions, workshops, broker onboarding programs, product launch enablement events, refresher sessions, and certification programs for external broker partners, both in-person and virtually.</li><li>Coach brokers and agency leaders to position Qiddiya consistently and credibly in market conversations, tailoring the product and project narrative by customer segment and equipping them with practical responses to common buyer and tenant pushbacks.</li><li>Develop and adapt Qiddiya-specific training content in collaboration with the Programs team, focusing on: 1) Qiddiya Product &amp; Project Knowledge including Qiddiya Brand Storytelling, 2) Sales and Leasing systems, processes, and operational standards, 3) Regulatory and compliance excellence, including ethical sales &amp; leasing conduct standards and 4) Market intelligence and competitive context (as required to support broker readiness)
</li><li>Facilitate large-scale training events for diverse broker audiences, including Saudi-based brokers, GCC-based agencies, and international partners, adapting delivery style and content to audience profile and capability level.</li><li>Willingness to travel as per business requirements and flexibility to deliver training, based on broker availability and go-to-market milestones.</li><li>Coordinate with the Digital Systems team to ensure broker learning journeys are effectively managed on the Qiddiya digital learning platform, supporting a blended learning model with both classroom and digital components available in Arabic and English.</li><li>Work with the Learner Experience team to design broker learning pathways, collect feedback, administer assessments, and implement improvements based on learner data and training evaluations.</li><li>Manage training logistics including scheduling, venue coordination, materials preparation, and post-training assessments for both local and international broker audiences.</li></ul></div><ul><li>Deliver targeted coaching and microlearning interventions for underperforming brokers, and support performance recovery in line with program standards.</li><li>Conduct periodic awareness sessions and training for internal Sales and Leasing teams if required by the business.</li><li>Maintain accurate training records, attendance data, and assessment results to support reporting on training volume, broker readiness, and overall program effectiveness.</li></ul>
 
Leadership Responsibilities 
Broker Engagement and Brand Ambassadorship 
<ul><li>Act as the primary face of Qiddiya Real Estate Learn Lab with external broker partners, embodying the professionalism, energy, ambition, and vision of Qiddiya at every training touchpoint.</li><li>Build and sustain strong relationships with broker partners at both operational and senior levels, fostering trust, engagement, and long-term commitment to the Qiddiya brand.</li><li>Generate excitement and momentum among the broker community through dynamic facilitation, compelling storytelling, and consistent follow-through.</li><li>Support large-scale broker engagement events, roadshows, and product launch events as a key facilitator and subject matter expert.</li><li>Champion the critical role brokers play in Qiddiya&rsquo;s real estate sales and leasing success, ensuring they feel valued, informed, and motivated as essential go-to-market partners.</li><li>Stay updated on emerging trends in sales training methodology, adult learning principles, and digital learning technologies to enhance the effectiveness of the broker training program.</li></ul> 
Requirements 
Skills and Attributes required/ desired 
- Strong facilitation and presentation skills with high-impact delivery style<ul><li>Minimum 9 years of experience in real estate sales training or enablement</li><li>Familiarity with KSA regulatory frameworks (REGA, Wafi, Ejar, SAMA)</li><li>Deep understanding of real estate sales and leasing operations</li><li>Commercial mindset with ability to link training to business outcomes</li><li>Strong stakeholder management and communication skills</li><li>Ability to engage, influence, and build credibility with senior leaders and cross-functional internal stakeholders</li><li>Strong instructional design awareness, with the ability to translate complex product, process, and regulatory information into practical broker learning experiences</li><li>Comfortable delivering both in-person and virtual training to diverse local, GCC, and international audiences</li><li>Native Arabic speaker and fluent in English</li></ul>
 
Preferred Background and experience<ul><li>Real Estate master developer or brokerage sales training experience</li><li>Experience with LMS/LXP platforms and blended learning model</li></ul></div>

Senior Manager - Agency Training - (CDU-028) 50012691

Foods gate trading Company

<ul><li>Position: Floor Supervisor</li></ul>Location: Riyadh Employment Type: Full-timeJob Summary: We are looking for an experienced and motivated Floor Supervisor to oversee daily restaurant operations, ensure excellent guest service, and support the team in maintaining high standards. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to manage both staff and service flow effectively.Key Responsibilities:<ul><li>Supervise and support the service team during operations.</li><li>Ensure guests receive excellent service and handle any complaints promptly.</li><li>Train, guide, and motivate waiters, hosts, and support staff.</li><li>Monitor floor cleanliness, table setup, and overall dining atmosphere.</li><li>Coordinate with kitchen and bar staff to ensure smooth service flow.</li><li>Assist in staff scheduling and daily briefings.</li><li>Maintain compliance with hygiene, safety, and company standards.</li><li>Report to the Restaurant Manager and provide updates on operations.</li></ul>Qualifications &amp; Skills:<ul><li>Previous experience as a Floor Supervisor or Senior Waiter in F&amp;B.</li><li>Strong leadership and team management abilities.</li><li>Good communication skills in English; Arabic is an advantage.</li><li>Ability to handle pressure in a fast-paced environment.</li><li>Professional appearance and excellent grooming standards.</li><li>Flexible to work shifts, weekends, and holidays.</li></ul>Benefits:<ul><li>Competitive salary + service charge/tips.</li><li>Free accommodation, transportation, and meals on duty.</li><li>Opportunities for training and career growth.</li></ul>Job Type: Full-timePay: ﷼3,000.00 - ﷼4,500.00 per monthApplication Question(s):<ul><li>What is your nationality?</li><li>How soon can you start with us?</li><li>What is your salary expectations?</li><li>Do you have transferrable and valid Iqama?</li></ul>Experience:<ul><li>Japanese Cuisine: 3 years (Preferred)</li><li>Floor Supervisor: 3 years (Required)</li><li>Fine Dining Restaurant: 3 years (Required)</li><li>Supervisory: 3 years (Required)</li></ul>Work Location: In person

Floor Supervisor

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
The MENAT Strategic Initiatives team drives cross-region programs in the Middle East, North Africa, and Turkey that accelerate cloud adoption, deepen customer engagement, and create measurable market impact. In alignment with Saudi Vision 2030's goals for economic diversification, digital transformation, and local talent development, we are expanding our presence in the Kingdom of Saudi Arabia. 
We are looking for a Program Manager based in KSA who is hands-on, comfortable with ambiguity, and can operate independently across multiple workstreams. This role requires daily interaction with senior leadership (Directors, VPs) and external stakeholders (C-suite customers, government officials, partners). You will be at the centre of execution, not observing from the sidelines. 
A key aspect of this role is the ability to influence without authority. You will work across sales, professional services, partner, marketing, and public sector teams&mdash;none of which report to you&mdash;yet you will need to drive them towards shared outcomes. This requires earning trust, communicating with precision, and holding teams accountable through clarity rather than hierarchy. 
You will be responsible for articulating program progress, risks, and decisions to leadership in a way that is concise, data-informed, and actionable. Whether it is a weekly business review, a campaign readout, an executive briefing, or a government engagement, you will connect strategy to execution for your stakeholders. 
 
Key job responsibilities 
Program Planning &amp; Execution 
<ul><li>Define program scope, milestones, success metrics, and delivery timelines for cross-region initiatives with a focus on KSA market priorities</li><li>Build and maintain program plans and governance frameworks that keep complex programs on track</li><li>Drive end-to-end delivery from ideation through launch, iteration, and scale</li><li>Proactively identify risks and blockers, escalate early, and propose mitigation paths</li><li>Coordinate with local KSA stakeholders, government entities, and regulatory bodies to ensure program compliance and alignment with national priorities</li></ul>
Stakeholder Engagement &amp; Influence 
<ul><li>Engage with senior internal leaders (Directors, GMs, VPs) and external executives&mdash;including Saudi government officials and C-suite customers&mdash;to drive alignment on priorities and resources</li><li>Navigate matrixed organisations to build consensus and secure commitments without direct authority</li><li>Serve as the connective tissue between sales, professional services, partner, marketing, and public sector teams</li><li>Represent the team in cross-functional forums, leadership reviews, and customer-facing engagements</li><li>Build and maintain relationships with Saudi public sector entities, semi-government organisations, and strategic partners</li></ul>
Communication &amp; Reporting 
<ul><li>Facilitate leadership reporting by producing crisp, data-driven status updates, dashboards, and narrative documents (e.g. weekly business reviews, MBRs, QBRs)</li><li>Translate complex program details into clear executive summaries appropriate for VP-level and above</li><li>Document decisions, action items, and follow-ups; drive accountability across teams</li><li>Write compelling narratives (6-pagers, PR/FAQs, strategy documents) aligned to Amazon's writing culture</li></ul>
Operational Excellence 
<ul><li>Establish scalable mechanisms such as cadences, templates, tooling, and reporting frameworks that increase team velocity</li><li>Manage budgets, vendor relationships, and procurement processes where applicable</li><li>Analyse data (pipeline, coverage, program metrics) to surface insights and drive decisions</li><li>Continuously improve processes through retrospectives, automation, and simplification</li><li>Support Saudization targets by identifying opportunities for local talent development and knowledge transfer within program teams</li></ul>
Event &amp; Campaign Orchestration 
<ul><li>Coordinate multi-stakeholder events, conferences, and campaigns (virtual and in-person) from planning through post-event analysis&mdash;with emphasis on KSA-based activations</li><li>Manage logistics, timelines, content development, and vendor coordination</li><li>Drive post-event measurement and impact reporting</li></ul> 
A day in the life 
Your focus is keeping strategic programs moving. You're the person everyone relies on to know where things stand and what's coming next. On any given day, you might be running a kick-off for a cross-regional initiative, updating timelines after a scope change, triaging incoming requests, facilitating a business review with senior leadership, or aligning with a government stakeholder on an upcoming engagement. 
You'll work closely with sales leaders, solutions architects, partner managers, marketing, and public sector teams. Occasionally, you'll step beyond day-to-day delivery to improve how the team operates&mdash;building new workflows, streamlining intake processes, or standing up mechanisms that make collaboration easier. You'll navigate a multicultural environment and work across time zones with regional and global teams. 
 
About the team 
The MENAT Strategic Initiatives team drives cross-region programs in the Middle East, North Africa, and Turkey that accelerate cloud adoption, deepen customer engagement, and create measurable market impact. In alignment with Saudi Vision 2030's goals for economic diversification, digital transformation, and local talent development, we are expanding our presence in the Kingdom of Saudi Arabia.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>5+ years of technical product or program management experience</li><li>7+ years of working directly with engineering teams experience</li><li>5+ years of technical program management working directly with software engineering teams experience</li><li>Experience managing programs across cross functional teams, building processes and coordinating release schedules</li><li>Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership</li><li>Experience in building financial and operational reports/data sets that inform business decision-making, or experience communicating results to senior leadership</li><li>Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience using financial models, KPIs, and data analysis to support business decisions</li><li>Experience working in a fast-paced and ambiguous environment</li><li>Experience in English-language communication skills, both written and verbal</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership</li><li>Speak, write, and read fluently in Arabic</li><li>AWS certification, such as, AWS Solutions Architect, or a similar cloud certification, or Associate's degree or above</li><li>&bull; AWS AI Practitioner certification or demonstrated experience with AI/ML concepts</li><li>&bull; PMP, PgMP, PRINCE2, or equivalent program management certification</li></ul> 
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Senior Program Manager, AGS KSA

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