msp helpdesk technician

KaufmanIT

About KaufmanITKaufmanIT, Inc., founded in 2010, is a growing and fast paced IT services company located in Irvine, CA. We take a methodical approach to providing reliable technology support. Our primary focus is to work with our clients to understand their needs and determine the most efficient, cost-effective, reliable and secure solutions. We work to assess our client&rsquo;s current environments and understand their needs. We design, architect, implement and maintain client&rsquo;s environments in fashion, engineering, legal, financial, non-profit and professional services among other industries. Our goal is to increase productivity, improve security, reduce costs and provide the greatest level of service all while staying focused on learning about the most current technologies and how they can be applied to further the goals of the organizations we work with.We are seeking a detail-oriented, thorough, and organized Helpdesk Technician to join our growing team whose primary focus will be in the areas of computer operations, user and desktop support (hardware and software.) The position provides first and second level help-desk support to small and medium sized businesses.This position will include identifying user problems and delivering effective support services. Responsibilities include identifying, documenting and troubleshooting user issues to resolution and maintaining customer satisfaction. Candidates must focus on relationship management and have the ability to coordinate with the required resources to respond to complex IT requirements.KaufmanIT is looking for technicians with the drive and determination to help us support our excellent client base. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment. If you have the experience and a desire to learn and grow, then we would love for you to apply.What does the job entail?<ul><li>Providing remote and onsite support</li><li>Antivirus/Antimalware updates, run scans and remove viruses/malware</li><li>User Setups: create new user accounts, configure workstations</li><li>Workstation Support: install and update software, troubleshoot errors</li><li>Server Support: install and update software, troubleshoot errors</li><li>Troubleshoot general network infrastructure problems including networking equipment, printers, PC/Server hardware, etc.</li><li>Learn about work with various technologies (Azure, Windows Server, Office 365, Exchange, SharePoint, Hyper-V, VMware, networking, etc.)</li><li>Responsible for documenting solutions to problems and developing guides</li><li>Administrative Support: prepare documentation, assist with administrative tasks</li><li>Other duties may be added as defined</li></ul>What are the skill sets, qualities and experiences required for this job?<ul><li>Strong technical competency with Windows based PCs and Mac&rsquo;s</li><li>Must have experience with: Windows 11, Windows 10, Windows Server</li><li>Strong understanding of PC and Mac troubleshooting</li><li>Understanding of and IT technologies and terminology</li><li>Must have the ability to handle multiple tasks and priorities</li><li>Able to plan, schedule, and effectively communicate with staff and clients</li><li>Must have a customer service-oriented attitude</li><li>Must be detail-oriented</li><li>Must have strong interpersonal communication and team-based skills</li><li>Must have strong documentation skills</li><li>Must have exceptional oral and written communication skills</li><li>Basic knowledge of computer hardware, software and equipment</li><li>Being a self-starter as well as a problem-solver</li></ul>Applicant must have/be:<ul><li>Available to work full-time</li><li>Professional and reliable</li><li>Outgoing personality</li><li>Ability to provide top level customer support</li><li>Strong verbal, written and organizational skills</li><li>Flexible schedule as some work must be done after hours or on weekends</li><li>Ability to lift up to 50 and be able to access tight spaces (under desks, in server closets, etc.)</li><li>Strong desire to learn new technologies</li></ul>The following are not required but would be a plus:<ul><li>MCITP, MCTS, CCNA, A+, Network+ or similar certification(s)</li><li>Experience with ConnectWise or similar ticketing system</li><li>Experience with NinjaOne or similar RMM tool</li><li>College degree</li><li>IT Helpdesk Service: 1 year</li><li>Apple Mac Experience</li></ul>This position is for someone that has a passion for computers, networking, and solving problems. You must have a strong desire to learn and grow professionally. Possibility for upward movement with proven growth.Please email your resume if you meet all of the above requirements.Job Type: Full-time, time split between KaufmanIT&rsquo;s Irvine office and client locationsBenefits: Health benefits, PTO/sick time, 401k, mobile phone reimbursement, mileage reimbursementJob Type: Full-timePay: $20.00 - $28.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li></ul>Application Question(s):<ul><li>What is your desired salary range for this position?</li></ul>Ability to Commute:<ul><li>Irvine, CA 92606 (Required)</li></ul>Ability to Relocate:<ul><li>Irvine, CA 92606: Relocate before starting work (Required)</li></ul>Work Location: In person

MSP Helpdesk Technician

OC Optometry Group

Our optometry office needs an outstanding compassionate optician with desire to make our patients so happy that they can't help but tell their friends how well they were treated. You must absolutely love working with people and be genuinely positive and enthusiastic. You should already have the customer service experience or desire to make people think they are not at a doctor&rsquo;s office, but at Disneyland or a guest at a 5 star hotel. Personality and attitude is everything!This individual is responsible for the successful operation of the optical. This job requires great customer service, excellent optical knowledge, and in turn provides great benefits, stable hours, and the chance to grow your expertise. Optician reports to the practice manager.Responsibilities and DutiesWhat you'll do:<ul><li>Be passionate about giving an engaging, enthusiastic and memorable experience for everyone who walks through the door from start to finish</li><li>Make customers feel as guests into our home</li><li>Be great at selling optical products and knowledgeable about frames, lenses, and coatings.</li><li>Ensure flawless accuracy in taking and recording measurements, adjusting and fitting eyewear, and answering optical questions with ease.</li><li>Work with various labs/vendors to accurately order the patients eyewear</li><li>Verify that finished eyewear meets optical standards and patient&rsquo;s requirements/requests</li><li>Answer phone calls and schedule appointments</li><li>Verify insurance coverage and eligibility, and inform patients of any co-payments or uninsured services</li><li>Bill patients out for exam services, collected co-pays and deductibles</li></ul>Qualifications and SkillsWho you are:<ul><li>Able to project a professional image</li><li>Great at communicating clearly and effectively</li><li>Dedicated to making people happy</li><li>Optical experience of 2 to 5 years .</li><li>Familiarity with managed vision care contracting.</li><li>Demonstrates high level of team player attitude and enthusiasm.</li><li>Has a warm and friendly personality</li><li>Works accurately and efficiently in Word and Excel.</li></ul>Benefits Include:- Paid Time Off - Monthly Bonus - Health Insurance - Vision Benefits - Dental Insurance - 401k programWork Remotely<ul><li>No</li></ul>Keywords: Optician, optical assistant, optical technician, optometry, optometrist, sales person, nordstrom, disneyland, starbucks, medical assistantJob Type: Full-timePay: $22.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Optician: 2 years (Required)</li></ul>Ability to Commute:<ul><li>Irvine, CA 92612 (Required)</li></ul>Work Location: In person

Entry Level Optician

Explore 2+ Msp helpdesk technician in Irvine this August. Find roles across top companies and apply now to boost your career.

2 msp helpdesk technician jobs In Irvine

MSP Helpdesk Technician

Entry Level Optician