clinical associate

nclex coach/ manager

nclex coach manager

CNI College

<p><b>JOB SUMMARY</b></p><p>The <b>NCLEX Success Manager</b> provides leadership for and supervision of nursing students related to academic progression and retention. Selects, trains and supervises student tutoring, academic workshops, supplemental instruction, academic coaching and group study sessions. Serves as the School of Nursing liaison to the students&rsquo; services department. Responsible for leading the planning, development, organization, management, implementation and evaluation of all aspects of nursing student&rsquo;s progression, remediation and success within the school of Nursing. NCLEX Manager also act as NCLEX Coach and is responsible for tutoring and preparing students for NCLEX Exam.</p><p><b>NCLEX SUCCESS MANAGER &ndash; DUTIES AND RESPONSIBILITIES</b></p><ul><li>Meets one-on-one with students as necessary.</li><li>&middot;Ensures and tracks nursing student participation in the in-depth student retention assessment process.</li><li>Administers risk assessment tool, tabulates and interprets results, makes recommendations for interventions and student assistance to the Director</li><li>Guides the development of nursing students academic success and retention</li><li>Maintains communication with nursing administration focuses on promoting and coordinating activities that support nursing student in their preparation for the NCLEX exam.</li><li>Responsible for all aspects of the ATI integration in the Nursing Programs.</li><li>Evaluate date to gauge the effectiveness of initiatives and create strategies.</li><li>Accountable for tracking and identifying strategies to improve the passing rates.</li><li>Provides weekly, monthly and quarterly updates</li><li>Regularly updates faculty, staff and administration on nursing academic success, progression, and retention initiatives at monthly faculty meetings</li><li>Monitor, reviews, analyzes data collection of faculty interventions and student participation related to academic success, progression, remediation and retention services.</li><li>Collects, prepares and presents detailed reports, for various constituents regarding student academic success, progression, remediation, and retention outcomes/activities within the School of Nursing.</li><li>Makes recommendations for process and quality improvements to the School of Nursing</li><li>Attends regularly scheduled faculty and leadership meetings in the School of Nursing to ensure a collective vision for student&rsquo;s outcomes.</li><li>Coordinates all components of compensation to students.</li><li>Solicits, reviews and interviews student worker applications; selection, training, scheduling, evaluation and monitoring of nursing students serving as student mentors and peer-tutors in the School of Nursing.</li><li>Develops and presents appropriate content at the School of Nursing new student orientations and the College-wide new student orientations for nursing academic success, progression and retention programs, availability of mentors in coordination with the leadership team in the School of Nursing.</li><li>Maintains an established work schedule, including occasional evenings and/or weekends as required by School of nursing planning and operational needs.</li><li>Assesses nursing student needs and provides appropriate resources and/or referrals working in collaboration with School of Nursing faculty; serves as the staff liaison to the College Committee of Student Concerns.</li><li>Serves as a consultant for faculty on student issues as related to nursing student remediation for academic success and nursing program retention</li></ul><p>Other responsibilities as assigned by the Dean of Nursing</p><ul><li>Partners with Director of Education to set prioritization strategy for improvement</li><li>Works closely with nursing leadership to ensure effective execution</li><li>Communicates regularly with leadership on progress</li><li>Identifies &ldquo;at Risk&rdquo; students and provides regular communication around their progress</li><li>Ensures intervention strategies around areas of ATI weakness are documented and monitored on a weekly basis;</li><li>Analyzes dashboard and progress toward the path to ATI success and evaluates ATI success and evaluates ATI tracking tool data to develop strategies to improve NCLEX initiatives.</li><li>Demonstrate positive attitudes and positive actions through a display of courtesy, congeniality, cooperation, sensitivity and professionalism.</li><li>Protect the confidentiality of information with areas of position responsibilities by preventing unauthorized release, both verbally and/or in writing.</li><li>Regularly tutors and coach the students and evaluate their knowledge and preparation and provide them coaching so that they can be successful in the NCLEX exam.</li><li>Perform other duties as assigned.</li></ul><p><b>QUALIFICATIONS</b></p><ul><li>Eligibility for approval by the California Board of Registered Nursing</li><li>Master degree or higher in nursing or related natural, behavior or social science field from an accredited college which includes courses in nursing, or in natural, behavioral or social sciences relevant to nursing practice</li><li>Current California license as a registered professional nurse in good standing.</li><li>One year of teaching experience in the area of specialty.</li><li>1 year full-time continuous, or its equivalent experience providing direct patient care as an RN in the designated area within the last 5 years; or 1 academic year of RN level clinical teaching experience in the designated area, or its equivalent, that demonstrates clinical competency within the last 5 years.</li><li>Validated clinical competence in nursing area relevant to assigned teaching content (geriatrics, medical-surgical, mental-health/psychiatric nursing, obstetrics, or pediatrics). Must possess and exercise the degree of learning, skill, care and experience ordinarily possessed and exercised by staff level registered nurses of the nursing area assigned.</li><li>Current BCLS certification and clinical requirements for immunizations and orientations determined appropriate by clinical agencies.</li><li>Current clinical nursing malpractice insurance.</li><li>Experience in NCLEX coaching.</li><li>Criminal background clearance.</li><li>Physical/health clearance from licensed healthcare provider, including clinical participation requirements</li><li>Demonstrated cultural competency, sensitivity to and understanding of the diverse academic, socioeconomic and ethnic backgrounds of program students, faculty and staff.</li></ul><p><b>Salary is Negotiable</b></p><p>Job Types: Full-time, Part-time</p><p>Pay: From $122,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>Master's (Preferred)</li></ul><p>Experience:</p><ul><li>direct patient care: 1 year (Preferred)</li><li>NCLEX Coaching: 3 years (Preferred)</li></ul><p>Work Location: In person</p>

NCLEX Coach/ Manager

Columbia Bank

<div><p><b>About the Role:
</b><br>
<br>
Serves as the key banking relationship manager for assigned middle market client relationships. Accountable for prospecting new business and working with Client Solution Managers to deepen client relationships. Maintains a &quot;trusted advisor&quot; role, engaging in dialogue with Executive-level client contacts to assess holistic banking needs and to provide customized banking insights and solutions. Drives financial performance through profitable revenue and growth and quality credit. At this level, the relationship manager generally supports a portfolio of middle market clients with $50MM+ in annual revenue. These client relationships are generally the largest and most complex in the market's portfolio.
</p><p></p><ul><li>Serves as the trusted advisor to clients, functions as the Middle Market client &ldquo;expert&rdquo; and the go-to-person providing differentiating consult, ideas, and options for the largest and most complex clients. Champions and leads business development efforts by developing a clear and holistic understanding of the client&rsquo;s or prospect&rsquo;s business and industry. Performs client reviews to ensure the bank provides relevant solutions as clients grow and adapt.
</li><li>Develops and maximizes established referral network. Proactively prospects for new clients and identifies ways to expand existing relationships in collaboration with Client Solutions Manager and internal partners. Identifies opportunities and partners to structure, coordinate and sponsor credit and non-credit solutions.
</li><li>In partnership with the Client Solutions Manager, assembles and leads cross-functional team to quickly respond to customer request and identified needs. Utilizes team of experts to creatively present the full breadth of the bank.
</li><li>Maintains active prospecting effort, including identification, qualification and calling. Consistently balances prospecting efforts and quality client maintenance responsibilities.
</li><li>Makes decisions on loans and terms within established lending limits. Analyzes credit to determine the ability of customers and prospective customers to qualify for ensuing borrowing requirements.
</li><li>Follows-up on current loans to ensure compliance with internal procedures and other required terms.
</li><li>Studies middle market industrial, economic and financial situations relating to new or existing business as part of prudent business development and portfolio management disciplines.
</li><li>Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities &ndash; knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
</li><li>Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
</li><li>Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
</li><li>May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
</li><li>Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
</li><li>Takes personal initiative and is a positive example for others to emulate.
</li><li>Embraces our vision to become &ldquo;Business Bank of Choice&rdquo;
</li>May perform other duties as assigned.<br>
<li>
</li></ul><p></p><p><br>
<b>About You:
</b><br>
<br>
Education
<br>
Experience
</p><p></p><ul><li>More than 10 years &mdash; of relevant Middle Market lending experience and proven track record of exceeding performance in developing business in the Middle Market segment and industry (Required)
</li>4-7 years &mdash; of high performance experience serving commercial clients with $25MM+ annual revenue (Preferred)<br>
<li>
</li></ul><p><br>
Skills
</p><p></p><ul><li>Proven track record of success in developing new business, growing market share and establishing/growing a quality supportive network.
</li><li>Experience working in relationship management teams with a proven understanding of the importance of balancing business development and asset quality. Proven ability to constructively work within (lead) a team in effort to deliver holistic, customized banking relationships.
</li><li>Expert credit acumen (accounting, financial statement, understanding business and understanding of operational cash flow) with the ability to support the most complex deals. Working knowledge of the bank&rsquo;s systems and policies applicable to underwriting and portfolio management.
</li><li>Thorough knowledge of bank&rsquo;s risk-rating system, credit products and underwriting policies. Exceptional working knowledge with structuring credit products to middle market business in diverse industries with complex ownership structures.
</li><li>Excellent relationship management and business development abilities, analytical and problem solving skills, sales skills, and credit and credit quality skills.
</li><li>Confirmed superior client relationship and internal partnering skills. Ability to work effectively with individuals and groups across the company to manage customer relationships.
</li><li>Demonstrates excellent written and verbal communication and presentation skills.
</li><li>Possesses strong computer skills including use of the Microsoft Office suite with the ability to learn new business software, as needed.
</li><li>Ability to train and present to small and large audiences.
</li><li>Superior technical credit expertise. Readily mentors others to grow their skillsets in this space.
</li><li>Ability to negotiate/collaborate with Senior Credit Officers on credit terms and structures.
</li><li>Experience with syndications, asset-based lending, capital structure finance, leveraged lending, enterprise value lending, and trade finance.
</li>Experience with underwriting and/or managing Shared National Credits (SNC).<br>
<li>
</li></ul><p><br>
Travel Requirements
</p><p></p>Frequent<br>
<ul><li>
</li></ul><p></p><p><br>
The pay range for this role is $147,000.00 to $265,000.00.
</p><p></p><p>The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.
</p><p></p><p><b>Primary Location: </b>Ability to work fully onsite at posted location(s).
</p><p></p>17901 Von Karman Avenue Suite 400 Irvine CA 92614
<p></p><p><b>Our Benefits:
</b></p><p></p><p>We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.<br>
</p><p></p><p>We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
</p><p></p><p><b>Our Commitment to Diversity:
</b></p><p></p><p>Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com .
</p><p></p><p><b>To Staffing and Recruiting Agencies:
</b></p><p></p><p>Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.</p></div>

Middle Market Relationship Manager

Northgate Market

<div><p><b>JOB SUMMARY: </b>Exemplifies the desired culture, values, and philosophies of the NGM organization: <b>Servant Leadership, Hard Work, Respect, Loyalty, Unity, Innovation, Communication, Openness, Objectivity, Education, Humility, Trust &amp; Honesty. </b>The Plant Manager will oversee daily large volume food production, sanitation, and maintenance activities focusing on efficiency, timely product production flow and resource management. Partner with the Director of Plant Operation to teach, model, and promote modern manufacturing technics with a team of Department Managers, Supervisors, Lead, and production workers. The facility has dedicated USDA production areas preparing a diverse mix of raw preparation, cooking, cooling, and packaging operations for packaged Mexican food products.</p>
<p>
This position leads by example. Maintains a positive work environment and ensures fair and consistent treatment of all associates. Demonstrates care and compassion for people; shows empathy and concern. Set a positive example of the company values and excellent customer service.</p>
<p>
All Northgate employees are responsible for food safety.</p>
<p><b>
Duties and Responsibilities:</b></p>
<p>
To promote and ensure production quality standards in a multi shift operation while maintaining safe work environment and effective cost controls. Implement Just in Time (JIT) principles in a reliable on-time delivery of high-quality short shelf-life product through the supply chain. Oversee plant production demand, sanitation, and staff scheduling procedures. Align, teach, coach, manage plant supervisors to focus on Key Performance Indicators (KPI's) and succeed on plant objectives. Being a 7 day a week/ 24 hr continuous operation, the Plant Manager must be willing and able to visit and work in all the areas as needed at various times, primarily in the second shift. There will be routine interaction and collaboration with Quality Assurance, Human Resources, and Supply Chain on common goals and objectives.</p>
<p><b>
Qualifications:</b></p>
<ul>
<li>Specialized training or practical experience with implementing JIT, Lean Manufacturing, QRM, TQM, Kaizen or similar in a multi-shift production operation</li>
<li>Certification or proven application of skills and/or special training in Lean Six-Sigma or other similar process improvement technics</li>
<li>Proven work experience with large volume food production equipment and working with maintenance crews</li>
<li>Working knowledge of Hazzard Analysis and Critical Control (HAACP) and sanitation and food safety training</li>
<li>Must have strong leadership skills.
</li><li>Must be HACCP Certified.</li>
<li>Must have critical thinking with exceptional problem-solving skills and be able to work independently or in a team environment.</li>
<li>Proven management and leadership skills to orchestrate complex large-scale projects and fixed budgets.</li>
<li>Ability to establish and use metrics and continuous improvements processes to drive up performance.</li>
<li>Must be able to lead, delegate, monitor, and follow up.</li>
<li>Able to resolve operational problems related to projects and minimize delays or unexpected cost increases.</li>
<li>Proactive, resourceful &amp; highly motivated with good communication skills and ability to work in a high output environment.</li>
<li>Ability to develop creative solutions to problems and challenges as they are identified and resolve them in a timely manner.</li>
<li>Able to demonstrate attention to detail and follow through in all areas of responsibility.</li>
<li>Ability to develop &amp; coordinate project plans / projects and communicate changes and progress effectively in writing as appropriate for the needs of the department associates, Peers, and Management.</li>
<li>Demonstrated knowledge of food safety regulations and requirements.</li>
<li>Must have a broad knowledge of safety, quality and environmental systems and procedures.</li>
<li>Servant Leadership / Team Building style is highly valued</li>
<li>Decision Maker / Good Judgement</li>
<li>Analytical, Planning, and Organizer</li>
<li>Energetic, Assertive, Self Starter, Ambitious</li>
</ul>
<p><b>Education and/or Experience:</b></p>
<ul>
<li>Bachelor of Science degree in manufacturing, engineering, food science, food technology or related field</li>
<li>3 to 7 years of large volume food and/or manufacturing experience with progressive management responsibilities</li>
</ul>
<p><b>Language Skills:</b></p>
<ul>
<li>To perform this job successfully, an individual must be able to read, write and speak English satisfactorily to perform the essential functions.</li>
<li>Bi-lingual English Spanish highly desirable.</li>
</ul>
<p><b>Computer Skills:</b></p>
<ul>
<li>Excellent knowledge ERP, LMS, WMS, Word, Excel &amp; Power point.<b>
</b></li></ul><p><b>Physical Demands of the Job:</b></p>
<p>
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p>
<p>
(Occasionally 1-33%; Frequently 34-66%; Continuously 67-100%)</p>
<ul>
<li>Must be able to lift to 10 Lbs. (Continuously)</li>
<li>Must be able to lift to 20 Lbs. (Occasionally) and exert force up to 25 Lbs. (Occasionally)</li>
<li>Stand, Walk, Sit (Frequently)</li>
<li>Office work (Continuously)</li>
<li>Taste or smell (Occasionally)</li>
</ul>
<p><b>Work Environment:</b></p>
<ul>
<li>Industrial kitchen environment may be subject to extreme temperatures with exposure to heath, cold, water, noise, and some chemicals.</li>
</ul><ul><li>Continuous Office Environment.</li>
<li>Work near moving mechanical parts</li>
<li>Moderate noise (Continuously)</li>
</ul>
<p>(The work environment characteristics and physical demands described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)</p>
<p><b>
IMPORTANT DISCLAIMER NOTICE</b></p>
<p>
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.</p>
<p><b>
Salary Range: $121,491.00 to $157,938.00</b></p></div>

Plant Manager - Commissary (Irvine)

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>Scrum Master</div><br>
<div><br>
</div><div>Must Have Technical/Functional Skills
</div><ul><li> Scrum Mastery: Experience as a Scrum Master or Agile Project Manager, successfully leading software development or IT teams. Solid understanding of Scrum principles, Agile frameworks, and iterative development.
</li></ul><ul><li> Jira Expertise: Hands-on expertise with Jira Software for Agile project tracking. Able to create and manage Jira dashboards, custom filters, and reports. Proven ability to utilize Jira metrics (burn-down/up charts, velocity, cumulative flow diagrams) to derive insights and drive team improvement. Experience managing multiple Jira boards and large backlogs in a scaled Agile environment.
</li></ul><ul><li> Scaled Agile Environment: Experience in a scaled Agile setting (Scrum-of-Scrums, SAFe, LeSS or similar frameworks) where multiple Scrum teams coordinate towards a larger product or program goal. Familiarity with program increment planning and cross-team coordination.
</li></ul><ul><li> Cloud Security Knowledge: Strong technical background in cloud security and identity management. Familiarity with AWS Cloud Services is required, including hands-on experience or solid understanding of AWS security services and concepts:
</li></ul><div>o AWS IAM (Identity and Access Management) &ndash; managing roles, permissions and federation.
</div><div>o AWS Key Management Service (KMS) &ndash; understanding key encryption and management.
</div><div>o AWS Secrets Manager &ndash; managing application secrets and rotations.
</div><div>o AWS integration with enterprise identity providers or Active Directory (e.g., AWS SSO/Azure AD integration).
</div><div>o General knowledge of cloud networking and security best practices (zero trust, least privilege, etc.).
</div><ul><li> Session Management Tools: Experience with tools like StrongDM or similar session management/secure access platforms. Able to understand and facilitate discussions around secure connectivity for admins and engineers (such as managing credentials, session logging, and just-in-time access in a cloud environment).
</li></ul><ul><li> Communication &amp; Leadership: Excellent communication, facilitation, and interpersonal skills. Able to lead by influence and foster collaboration in cross-functional teams. Comfortable communicating with technical engineers, security specialists, product owners, and senior management alike. Proven track record of conflict resolution and team empowerment.
</li></ul><ul><li> Adaptability: Demonstrated ability to adapt Agile practices to the team&rsquo;s needs. Experience guiding teams through process changes (for example, moving from Kanban to Scrum). Strong problem-solving skills and a pragmatic approach to implement Agile in a way that adds value to the specific context.
</li></ul><ul><li> Security Focus: Background in Information Security or developing secure software is a big advantage. Knowledge of compliance frameworks or security standards (e.g., SOC2, NIST, CIS benchmarks for cloud) can help in understanding the context of our projects.
</li></ul><ul><li> Certifications: AWS certifications (especially AWS Certified Solutions Architect or Security Specialty) or security certifications like CISSP, CISM are a plus, demonstrating sol id foundation in cloud and security domains. Agile certifications beyond Scrum Master (e.g., PMI-ACP, SAFe Agilist) are also beneficial.
</li></ul><ul><li> Tool Familiarity: Exposure to additional Agile and DevOps tools such as Confluence (for documentation), CI/CD pipelines, or monitoring tools is nice to have &ndash; indicating an ability to interface with DevOps processes that often accompany cloud development.</li></ul><br>
<div><br>
</div><div>Roles &amp; Responsibilities
</div><ul><li> Agile Ceremony Facilitation: Lead all Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, quarterly PI planning, and retrospectives. Ensure meetings are focused, productive, and time-boxed, fostering continuous improvement in each sprint.
</li></ul><ul><li> Jira Board Management: Manage and maintain boards for multiple workstreams associated with the Helix program. Track stories and epics in alignment with Helix Agile processes &ndash; including applying specific tags and ensuring work items roll up correctly into Helix program boards and dashboards. Use standard Jira Agile tools (burn-up/burn-down charts, velocity charts) to monitor team progress and identify trends.
</li></ul><ul><li> Progress Tracking &amp; Reporting: Monitor sprint progress and team velocity, and prepare weekly status reports outlining accomplishments, upcoming goals, and any deviations from the plan. Track plan vs. actual accomplishments and use data to highlight who or what may be at risk of not delivering committed story points. Provide transparency into team performance through metrics and analytics (e.g., burn-down charts for sprints, burn-up charts for scope).
</li></ul><ul><li> Impediment Removal: Proactively identify and remove blockers or impediments that slow down the team&rsquo;s progress. Drive problem-solving discussions offline (outside regular Scrum meetings) with the relevant team members or stakeholders to resolve issues. Facilitate the removal of obstacles by coordinating with cross-functional teams and management, ensuring that technical or process issues are addressed swiftly.
</li></ul><ul><li> Helix Agile Alignment: Ensure all team activities and updates adhere to the internal Helix methodology. This includes following Helix&rsquo;s standards for tagging tickets, updating statuses, and reporting progress to higher-level Helix boards. Educate team members on Helix-specific Agile practices and enforce compliance with its biweekly delivery cycle.
</li></ul><ul><li> Kanban to Scrum Transition: Guide the team (and possibly other related teams) through the transition from a Kanban workflow to a Scrum framework. Introduce and coach on story point estimation, sprint planning disciplines, and timeboxed delivery. Help the team determine what combination of Kanban and Scrum practices work best during the change, ensuring a smooth adoption of Scrum without losing valuable aspects of the current process.
</li></ul><ul><li> Incremental &amp; Scaled Planning: Coordinate incremental planning across multiple workstreams in the cloud program. Work closely with product owners and technical leads to ensure backlogs are groomed and prioritized in line with Helix program objectives. Participate in Scrum of Scrums meetings on a weekly basis to synchronize with other Scrum Masters and teams, report on our team&rsquo;s progress, and flag any project risks or inter-team dependencies to leadership.
</li></ul><ul><li> Stakeholder Communication: Act as a liaison between the Inform ation Security cloud program team and the broader Helix initiative. Clearly communicate status, risks, and achievements to stakeholders at various levels. When projects are at risk, promptly escalate and articulate the issues during Scrum of Scrums or management updates, along with proposed mitigation plans.
</li></ul><div>Documentation &amp; Compliance: Maintain careful documentation of Agile processes, decisions, and changes. Ensure all Jira entries (stories, tasks, bugs) are up-to-date with clear descriptions, acceptance criteria, and status updates. Uphold any compliance or audit requirements related to project tracking (especially important in a security context), and ensure that the team&rsquo;s scrum process documentation aligns with organizational standards.</div><br>
<div><br>
</div><div>Salary Range- $110,000-$140,000 a year
</div><div>#LI-SP3
</div><div>#LI-VX1
</div></div></div></div><div><div><div><b>Location</b></div>
<div>Irvine, CA</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Scrum Master</div>
</div><div><div><b>Job Id</b></div>
<div>398089</div>
</div><div><div><b>Desired Skills</b></div>
<div>scrum master</div>
</div><div><div><b>Salary Range</b></div>
<div>$110,000-$140,000 a year</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMPUTER SCIENCE</div></div></div><div></div>

Scrum Master

Baker Tilly

<div><h1 class="jobSectionHeader"><b>Overview</b></h1><p></p><p>
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world&rsquo;s leading financial centers &ndash; New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.</p><p>
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.</p><p></p><p>
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.</p><p></p><p><i>
Baker Tilly is an equal </i><i>opportunity/affirmative</i><i> action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.</i></p><p></p><p><i>
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency (&quot;search firm&quot;) for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.</i></p><p></p><h1 class="jobSectionHeader"><b>
Job Description:</b></h1><h2 class="jobSectionHeader"><br>
<b>
Responsibilities</b></h2><p><br>
Are you interested in joining one of the fastest growing public accounting firms?<br>
<br>
Would you like the ability to focus on one industry sector and further become an expert for your clients?<br>
<br>
If yes, consider joining Baker Tilly (BT) as an Audit Manager! This is a great opportunity to be a valued business advisor delivering industry-focused audit and other assurance services to middle market clients. You will work side-by-side with firm leadership to serve clients and build the business, having a direct impact on the firm&rsquo;s success. Additionally, you will be a mentor and coach to a group of talented staff, utilizing your expertise to help develop their technical and professional skills. If you are invigorated by these exciting challenges, then this could be the right opportunity for you! As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development.<br>
<br>
You will enjoy this role if:</p><ul><li><p>
You are looking for an opportunity to build your career in a specific industry, becoming an industry expert to the clients you serve</p></li><li><p>
You can see yourself as a trusted business advisor, working face-to-face with clients to find creative solutions to complex accounting and business challenges</p></li><li><p>
You want to work for a leading CPA advisory firm that serves middle market clients and whose owners have both their clients&rsquo; and employees&rsquo; best interests in mind and are transparent in their decisions</p></li><li><p>
You value your development and want to work for a firm that provides you the autonomy to own your schedule and career through structured programs (ask us about My Time Off, My Development and Dress for Your Day!)</p></li><li><p>
You want to contribute to your engagement team&rsquo;s professional growth and develop your own leadership skills to build a career with endless opportunities now, for tomorrow</p></li></ul><p><br>
What you will do:</p><ul><li><p>
Be a trusted member of the engagement team providing various assurance and consulting services to industry specific clients, positively impacting their financial statements, profitability, and business operations through:</p></li><li><p>
Proactively engaging with your clients throughout the year to understand business goals and challenges</p></li><li><p>
Implementing appropriate testing to assess deficiencies of internal controls and make recommendations for improvement</p></li><li><p>
Managing all fieldwork to ensure quality service and timely delivery of results</p></li><li><p>
Playing an active role in providing valuable financial statement guidance and business recommendations based upon various testing performed and information gathered</p></li><li><p>
Delivering business insight through thoughtful review, analysis, and discussion</p></li><li><p>
Assist with managing client engagement staffing, billings/collections, and ensure client profitability targets are met</p></li><li><p>
Utilize your entrepreneurial skills to network and build strong relationships internally and externally with clients and the community</p></li><li><p>
Invest in your professional development individually and through participation in firm wide learning and development programs</p></li><li><p>
Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><p></p><ul><li><p>
Bachelor's degree in accounting required, master's or advanced degree desired</p></li><li><p>
CPA required</p></li><li><p>
Five (5) + years&rsquo; experience providing financial statement auditing services in a professional services firm desired</p></li><li><p>
Two (2) + years of supervisory experience, mentoring and counseling associates desired</p></li><li><p>
Demonstrated management, analytical, organization, interpersonal, project management, communication skills</p></li><li><p>
Ability to lead and supervise others, provide exceptional client service, demonstrate commitment to continuous learning in order to stay current regarding applicable strategies, see the &quot;big picture&quot; as well as the details, display appropriate ethical knowledge and commitment, and exhibit a sense of urgency and commitment to quality and the timely completion of projects.</p></li><li><p>
Highly developed software and Microsoft Suite skills</p></li><li><p>
Eligibility to work in the U.S. without sponsorship preferred</p></li></ul><p></p><p><i>
T</i><i>he pay rate range for this job position is $111,000 to $145,710. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant&rsquo;s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a </i><i>comprehensive compensation and benefits package </i><i>to eligible employees.</i></p></div>

Audit Manager

Western Digital

<div><b>Company Description</b><p><br>
At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.</p><p>
At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we&rsquo;ve been doing just that&mdash;our technology helped people put a man on the moon and capture the first-ever picture of a black hole.</p><p>
We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital&reg;, WD&reg;, and WD_BLACK&trade;.</p><p>
We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world&rsquo;s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.</p><p>
Today&rsquo;s exceptional challenges require your unique skills. Together, we can build the future of data storage.</p><b><br>
Job Description</b><p><br>
The Customer Service Supervisor maintains a high bar for service quality and customer satisfaction across our global contact centers and service centers. This role helps define and execute the Global Customer Support strategy across all countries and languages Western Digital supports. Has a strong focus on using AI, analytics, and automation to scale quality, knowledge, and efficiency. You will own service level management, escalations and quality programs for internal teams and third-party vendors, foster continuous education, and partner across functions to deliver world-class customer support.</p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><ul><li>Day-to-day operations: Assist in managing daily call center operations and workforce planning across multiple regions and 10+ languages, ensuring consistent SLAs and a seamless omnichannel experience (voice, chat, email, social, self-service).</li><li>Training and enablement: Maintain, design, and deliver training for GCSS agents, including new hire, customer service, social media. Review and maintain and update internal knowledge base to ensure accuracy and consistency.</li><li>Global vendor management: Partner with third-party vendors to meet KPIs related to quality, customer satisfaction, and efficiency; drive corrective actions and continuous improvement plans.</li><li>Social and product launches: Facilitate new social support programs and product introductions, ensuring teams and bots are trained and ready before launch.</li><li>Quality and compliance: Conduct quality audits across channels and regions. Ensure adherence to best practices, privacy and data handling standards, and regional regulations.</li><li>Escalations: Support direct customer engagement for internal and external escalations, driving timely, empathetic, and complete resolutions.</li><li>Governance and communication: Lead recurring operational reviews and cross-functional calls; attend QBRs as required; surface insights and recommendations to leadership.</li><li>Travel: Up to 5%, including international travel as needed</li></ul><p>
AI Integration/ Responsibilites</p><ul><li>AI strategy in support: Help define and operationalize the AI roadmap for customer support, including virtual agents, agent assist/copilots, knowledge retrieval, and intelligent routing.</li><li>Virtual agent excellence: Partner with product and engineering to design, test, and iterate chatbots and IVR/NLU flows; improve intent recognition, containment rate, and handoff quality.</li><li>Agent assist and knowledge: Deploy and maintain AI-powered tools that summarize contacts, suggest next best actions, generate responses, and surface knowledge; maintain prompt libraries and guardrails.</li><li>Quality automation: Leverage speech and text analytics, auto-QA, and sentiment analysis to increase coverage and consistency of evaluations; coach teams using data-driven insights.</li><li>Forecasting and WFM: Use machine learning&ndash;driven forecasting, capacity models, and real-time analytics to optimize staffing and service levels.</li><li>Experimentation and measurement: Run A/B tests on scripts, flows, deflection experiences, and knowledge content; track impact on CSAT, FCR, AHT, and cost-to-serve.</li><li>Data stewardship: Partner with Security, Legal, and Privacy to uphold data protection, PII handling, and responsible AI principles; maintain model and prompt governance, audit logs, and evaluation frameworks.</li><li>Localization at scale: Use translation, transcription, and multilingual NLU capabilities to deliver consistent support quality across languages.</li></ul><b><br>
Qualifications</b><p><b><br>
REQUIRED</b></p><ul><li>Bachelor&rsquo;s degree or equivalent experience, with 5+ years managing customer service operations in fast-paced, multilingual environments. Consumer electronics experience preferred.</li><li>Proven track record running training and/or quality programs across internal teams and outsourced vendors.</li><li>Strong communication skills and executive presence; able to synthesize insights and influence cross-functionally.</li><li>Organizational excellence: adept at prioritizing multiple projects, coordinating across functions, and driving outcomes under deadlines.</li><li>Working knowledge of CRM and CCaaS platforms, online support tools, and MS Office/Office 365.</li><li>Practical familiarity with AI in support, such as:</li></ul>
 &ndash; Conversational AI (chatbots/voicebots), speech-to-text, sentiment analysis, auto-summarization<br>
 &ndash; Agent assist/copilot tools, knowledge search/retrieval, prompt design and evaluation<br>
 &ndash; Quality analytics and auto-scoring, interaction analytics, work-intent classification<br>
 &ndash; A/B testing, dashboarding, and KPI instrumentation<p><b>
PREFERRED</b></p><ul><li>Hands-on with one or more of the following (or similar): Salesforce/Zendesk; CCaaS (Genesys, Amazon Connect); WFM/QA (NICE, Verint); conversational AI (Dialogflow, Lex, Azure OpenAI); BI tools (Power BI, Tableau).</li><li>Building multilingual support programs and AI-enabled localization workflows.</li><li>Exposure to Responsible AI practices, data privacy (e.g., PII handling), and model/prompt governance.</li></ul><p><b>
Key KPIs and success measures:</b></p><ul><li>Customer outcomes: CSAT, NPS, effort score, complaint rate, FCR.</li><li>Efficiency: AHT, cost per contact, schedule adherence, backlog/aging.</li><li>Quality: QA scores, auto-QA coverage and agreement rate, policy adherence.</li><li>AI impact: bot containment/deflection rate, intent recognition accuracy, agent assist adoption, resolution time reduction, self-serve success rate.</li><li>Readiness: training completion, time-to-proficiency, knowledge search success, accuracy and freshness of content.</li></ul><p>
Tools and ways of working.</p><ul><li>Embrace data-driven operations: instrument dashboards, set baselines.</li><li>Teach and coach: enable teams to use AI safely and effectively.</li><li>Document and govern: maintain prompts, flows, and knowledge with versioning, testing, and approvals.</li><li>Collaborate globally: coordinate with regional leads and vendors to ensure consistency with local flexibility.</li></ul><b><br>
Additional Information</b><p><br>
Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person&rsquo;s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person&rsquo;s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the &quot;Know Your Rights: Workplace Discrimination is Illegal&rdquo; poster. Our pay transparency policy is available here.</p><p>
Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.</p><p>
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.</p><p>
Based on our experience, we anticipate that the application deadline will be 06/03/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline.</p><div></div><p><b>
Compensation &amp; Benefits Details</b></p><ul><li>
An employee&rsquo;s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.</li><li>
The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.</li><li>
If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned.</li><li><p>
You will be eligible to be considered for bonuses under <b>either </b>WD&rsquo;s Short Term Incentive Plan (&ldquo;STI Plan&rdquo;) or the Sales Incentive Plan (&ldquo;SIP&rdquo;) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to WD's Standard Terms and Conditions for Restricted Stock Unit Awards.</p></li><li>
We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&amp;D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the WD Savings 401(k) Plan.</li><li><b>
Note:</b> No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.</li></ul><p><b>
Notice To Candidates: </b>Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email compliance@wdc.com.</p></div>

Supervisor, Customer Support

McMaster Heating & Air

<div><p><b>McMaster Heating &amp; Air</b> is hiring an experienced industry leader to lead the daily operations of our <b>Irvine, CA</b> technicians as our new <b>full-time HVAC Service Manager!</b> If you'd like to build upon your management experience while encouraging techs to continually improve, keep reading to learn more!</p><p><b>
BECOMING OUR HVAC SERVICE MANAGER</b></p><p>
As our HVAC Service Manager, you'll closely supervise field technicians and motivate them to complete the high-quality work that we're known for! You'll help ensure projects go off without a hitch, stepping in as needed to solve problems, address roadblocks, and provide hands-on assistance. You'll ensure daily excellence while inspiring your team to keep improving, growing, and becoming better than they were the day before.</p><p>
If you can do that, you'll receive:</p><ul><li>
Competitive pay of <b>$45.00 - $55.00/hour</b> (based on knowledge) with some potential to become a salaried position</li><li>
Health insurance</li><li>
Dental</li><li>
Company-provided work vehicle</li><li>
Uniforms</li><li>
Opportunities for growth and advancement</li></ul><p>
We'll also provide you with <b>sick time</b>, <b>vacation</b>, <b>holiday pay</b>, and <b>yearly classes with Carrier!</b> <b>Overtime</b> is available, and we'll <b>pay for your gas</b> while driving. You'll also be eligible for <b>yearly bonuses and raises!</b></p><p><b>
OUR STORY</b></p><p>
Since opening our doors in 1996, McMaster Heating &amp; Air Conditioning has grown quickly to become Orange County's preferred HVAC contractor! Serving residential and light-commercial systems, we can handle any repair, installation, or general maintenance calls that come our way. Our dedication to excellence has built us a well-deserved reputation for completing high-quality work, which is easy to see in our hundreds of 5-star reviews! We're advancing in the industry, and we're looking for motivated technicians and support staff to grow with us. If you're ready to begin a <b>rewarding and long-lasting career</b>, we want to hear from you.</p><p><b>
THE HVAC SERVICE MANAGER WE'RE LOOKING FOR</b></p><p>
You'll need to be able to work from <b>6:30 am to 3:00 pm</b> and meet the following qualifications:</p><ul><li>
5+ years of management experience in the HVAC industry</li><li>
In-depth knowledge and understanding of heating, air conditioning, and refrigeration systems</li><li>
Technical aptitude with knowledge of local codes</li><li>
Proficiency in common office applications (Microsoft Word, Excel, and Outlook)</li><li>
Valid driver's license with a clean driving record</li><li>
Clean, neat, and professional appearance</li><li>
Genuine desire to keep growing within the trade and lead technicians in completing better work than the day before</li></ul><p><b>
Required Skills &amp; Abilities:</b></p><ul><li>
Ability to cover our service area in Orange County</li><li>
Ability to think on your feet and use available resources to find solutions</li><li>
Ability to inspire team members to do their best and complete exceptional work</li><li>
Excellent customer service skills</li><li>
Strong sales abilities</li><li>
Strong leadership, team motivation, and quality control skills</li><li>
Effective communication and conflict resolution skills</li><li>
Organizational skills, attention to detail, and multitasking abilities</li></ul><p><b>
APPLY TODAY!</b></p><p>
Take the next big step in your career by joining our heating, air conditioning, and refrigeration team! Fill out our initial application to get started.</p></div>

HVAC Service Manager

Explore 33+ Nclex coach manager in Irvine this March. Find roles across top companies and apply now to boost your career.