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network helpdesk technician

KUDUCOM

<p>Position Title: Network Helpdesk Technician</p><p>Position Type: Full Time</p><p>Department: Operations</p><p>Education Level: Experienced (Non-Manager)</p><p>Years Experience: 1+ Years</p><p>Salary: $45,000 - $55,000 based on knowledge and experience</p><p><b>WHO WE ARE</b></p><p>KUDUCOM is a rapidly expanding, award-winning technology solutions provider in the booming hosted Voice &amp; managed services space. Our vision is to be the Tampa Bay Region&rsquo;s leader in delivering and supporting technology solutions for small &amp; mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.</p><p><b>JOB PURPOSE</b></p><p>The Support Technician will be responsible for providing overall support for all VoIP networking issues, including routers, switches, LANs, WANs, VoIP phones, connectivity, and general computer support including email and internet. They will also be focused on implementing, verifying and providing a smooth operation of new equipment by provisioning various network devices; ensuring that network devices are maintained; configuring and troubleshooting the network that supports connectivity to customer; producing detailed implementation instructions or carrying out required changes to complete tasks/projects; troubleshooting failed installs; and general customer&rsquo;s questions/issues.</p><p><b>JOB DUTIES</b></p><p>Core duties and responsibilities include the following below. Other duties may be assigned.</p><ul><li>Handle trouble tickets for voice, Internet, email, web hosting, managed IT and managed networks.</li><li>Assess tickets entered into the queue and escalate as needed to ensure tickets are resolved in a timely manner.</li><li>Train/educate customers on self-inflicted issues.</li><li>Self-educate utilizing resources provided; voice system services and equipment.</li><li>Keep a list of skills that require training on for tickets that are escalated for future training opportunities.</li><li>Monitor systems in order to identify connections issues in order to act on issues prior to customer contact.</li><li>Perform service restorations of customer VoIP troubles and outages.</li><li>Provide direct customer VoIP support, utilizing remote trouble isolation and service restoration techniques applicable to the customers IP connectivity.</li><li>Provision network equipment for new client installations such as routers, switches, and wireless access points.</li><li>Able to remote support customer related issues.</li><li>Technical knowledge in Telecom Network topics: OSI Layers, Ethernet, IP, MPLS, spanning tree, networking, Layer 2 and 3 switches, wireless access points and routers. Performs other related duties as assigned.</li></ul><p><b>Required Skills / Knowledge:</b></p><ul><li>Have a general understanding of most of the following equipment: Cisco routers, Edgewater routers, Cisco switches, ATA Faxback, Polycom VoIP phones, and/or Cisco VoIP phones.</li><li>Basic knowledge of provisioning, implementation, and documentation of network configurations.</li><li>Experienced with LAN/WAN architectures &amp; related diagnostic tools including wireless networking principles and protocols including Ethernet, TCP/IP, VLAN, WLAN, Frame Relay, Firewall, VPN, switches, routers and firewall.</li><li>Demonstrated knowledge of TCP/IP protocols - SMTP, SNMP, FTP, HTTP, SSH and SSL.</li><li>Demonstrated knowledge of Network Security - Firewall, ACL, IDS, IPS and SIEM.</li><li>Proficient with Cisco Routers, Switches, or Firewalls configuration, provisioning, and troubleshooting.</li><li>Knowledge and experience provisioning within Broadsoft a plus.</li><li>Experienced with Microsoft - Active Directory, DNS, WSUS, Terminal Server.</li><li>Knowledge of Microsoft Office programs including Outlook, Excel, PowerPoint, and Word (2010, 2013, 2016, Office365)</li><li>Knowledge of Windows Desktop Operating Systems (7, 8.1, 10)</li><li>Knowledge of Windows Server Operating System (2008, 2012, 2016)</li><li>Knowledge of LANs, WANs, VLANs, Layer 2 and 3 switching, TCPIP, Networking, VoIP, Desktop Administration, Anti-Virus and Anti-Malware, E-Mail/Exchange, and Mobile Email Operation</li><li>Must be fluent and articulate in written and spoken English.</li><li>Fluent Spanish a plus but not required.</li><li>Excellent communication skills, including verbal, written, and listening</li><li>Outgoing personality, fast learner, and works well under pressure</li><li>Ability to work constructively under stress and pressure in a fast paced, multi-tasking environment</li><li>Self-starter who can learn and work quickly and independently while maintaining a positive attitude</li><li>Ability to consistently produce high quality, on-time, and error-free results in an interrupt-driven environment.</li><li>Demonstrates flexible and efficient time management and ability to prioritize workload</li><li>Detail oriented with excellent analytical and problem-solving skills</li><li>Outstanding ability to organize, track, prioritize and manage multiple tasks simultaneously without constant supervision</li><li>Excellent team skills with the ability to create effective relationships with peers and partners</li><li>Provide a high level of customer service to both internal and external customers</li><li>Independent, strategic and creative thinker who is a strong collaborative team player and willing to take on additional responsibilities as necessary</li><li>Ability to mentor and train others on technical topics.</li><li>Able to operate office equipment such as fax machines and copiers</li></ul><p><b>Education / Previous Experience:</b></p><ul><li>High School diploma required. Associates or Bachelor&rsquo;s in Electrical Engineering, Computer Science, Computer Management Information Systems, Information Technology, or equivalent preferred or equivalent work experience related to networking hardware</li><li>N+ Certification, preferred</li><li>CCNA, preferred.</li><li>1 + years of operational hands on experience and support of Hosted Voice Systems, and enterprise data networks, required.</li><li>2 + years of experience in configuring, testing, and troubleshooting network LAN and WAN issues including wireless, routers, switches, phone hardware, etc required</li><li>Prior helpdesk experience required</li></ul><p><b>Work Environment</b></p><ul><li>Professional office environment</li><li>Physical lifting and moving of equipment and other IT-related hardware not to exceed 30 pounds</li><li>Occasional flexible work hours are required.</li><li>Participate in on-call rotation within networking staff at a minimum of one week per month (no consecutive weeks)</li><li>Open cubicle environment</li><li>Must be comfortable with constant conversation in close surroundings while maintaining focus on current tasks at hand</li><li>Long hours of sitting required for answering phones, working on customer issues and network related problems</li><li>Quick paced environment</li><li>Must be able to handle high call volumes</li><li>Must be able to handle possible unprofessional customers</li></ul><p><b>Employee Benefits:</b></p><p>At KUDUCOM, we deeply appreciate our staff and acknowledge the significance you bring to our organization. Our goal is to offer optimal compensation and benefits to meet your requirements and aspirations, ensuring a comfortable work-life balance. As a full-time member of the KUDUCOM team, you will qualify for the following benefits and perks (subject to applicable waiting periods):</p><ul><li>Paid Time Off (Year 1+: 15 days, Year 10+: 20 days.)</li><li>PTO begins accruing on day 1</li><li>Unused PTO carries over to the next year (up to tenure max)</li><li>401K Contribution Plan(we match 100% up to 4% of an employee&rsquo;s annual salary)</li><li>Individual Medical Insurance (HSA plan, 100% employer paid + monthly contributions paid to HSA account)</li><li>Individual Dental Insurance (100% employer paid)</li><li>Individual Vision Insurance (100% employer paid)</li><li>Life Insurance (100% employer paid)</li><li>Long Term Disability (100% employer paid)</li><li>Employee Recognition Program</li><li>Employer Sponsored Training/Certifications</li><li>Employer Sponsored Lunches and Events</li><li>Friday casual dress code (Jeans permitted with business casual shirt)</li></ul><p>Job Type: Full-time</p><p>Pay: $45,000.00 - $55,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Are you able to be after hours on-call support one week out of the month?</li></ul><p>Experience:</p><ul><li>Help desk: 1 year (Preferred)</li><li>Networking Principal Understanding: 1 year (Preferred)</li><li>Programming Physical Routers: 1 year (Preferred)</li><li>Programming Physical VoIP Phones: 1 year (Preferred)</li><li>Programming Physical Switches: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Network Helpdesk Technician

Johnson Pope Bokor Ruppel & Burns

<div><p><b>Johnson Pope Bokor Ruppel &amp; Burns, LLP</b><b> is seeking an experienced full-time IT Support Specialist. We are seeking a pro-active, technology-focused, customer service-oriented professional to support our law firm.</b></p>
<p><b>
Position Overview</b></p>
<p><b>
The IT Support Specialist provides day-to-day technology support to attorneys and staff, ensuring firm systems operate efficiently and issues are resolved promptly. This role requires a proactive, customer service&ndash;oriented professional who takes ownership of support requests, maintains a calm and professional approach when assisting users, and effectively manages troubleshooting and escalation when necessary. As a reliable in-office resource, the specialist helps keep the firm&rsquo;s technology running smoothly while supporting the daily operational needs of the legal team.</b></p>
<p><b>
Essential Duties and Responsibilities:</b></p>
<ul>
<li><b>Serve as the primary point of contact for all IT support requests (in-person and remote)</b></li>
<li><b>Own and manage Tier 1 support tickets from intake through resolution</b></li>
<li><b>Troubleshoot and resolve a broad range of Tier 2 issues, including:
</b><ul><li><b>Hardware and workstation setup/support</b></li><b>
</b><li><b>Microsoft 365, Outlook, and Office applications</b></li><b>
</b><li><b>User account management and permissions</b></li><b>
</b><li><b>Basic network and connectivity issues</b></li><b>
</b></ul></li><li><b>Provide white-glove support to attorneys and staff in a fast-paced environment</b></li>
<li><b>Triage and escalate more complex issues appropriately to senior IT resources</b></li>
<li><b>Assist with onboarding/offboarding of employees, including device setup and access provisioning</b></li>
<li><b>Maintain accurate documentation of issues, resolutions, and internal processes</b></li>
<li><b>Identify recurring issues and recommend process or system improvements</b></li>
<li><b>Support conference room technology and day-to-day office IT needs</b></li>
</ul>
<p><b>Essential Knowledge, Skills, and Abilities:</b></p>
<ul>
<li><b>5+ years of hands-on IT support experience in a professional environment (law firm or similar preferred)</b></li>
<li><b>Strong troubleshooting skills across hardware, software, and user issues</b></li>
<li><b>Experience supporting Microsoft 365, Windows environments, and common business applications</b></li>
<li><b>Excellent communication skills and a service-oriented mindset</b></li>
<li><b>Ability to manage multiple priorities and respond quickly to user needs</b></li>
<li><b>Strong organizational skills and attention to detail</b></li>
<li><b>Proven reliability and consistency in prior roles.</b></li>
</ul>
<p><b>Educational/Job Experience Requirements:</b></p>
<ul>
<li><b>Associate&rsquo;s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent combination of education and relevant work experience.</b></li>
<li><b>Minimum of four (4) years of experience providing desktop and application support within a Microsoft Windows enterprise environment.</b></li>
<li><b>Prior experience supporting users in a law firm or other professional services environment strongly preferred.</b></li>
<li><b>Familiarity with legal technology, including document management systems and common legal software applications.</b></li>
<li><b>Working knowledge of basic networking concepts and infrastructure.</b></li>
<li><b>Experience utilizing a structured helpdesk or ticketing system to manage and track support requests.</b></li>
</ul>
<p><b>Office Location:</b><b> Tampa, FL</b></p>
<p><b>
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the Firm.</b></p>
<p><b><i>
Equal Opportunity Employment:</i></b></p>
<p><b><i>
 </i></b><b><i>Johnson Pope Bokor Ruppel &amp; Burns, LLP is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and do not discriminate on the basis of an applicant&rsquo;s or employee&rsquo;s race, color, religion, national origin, sex, gender identity/expression, sexual orientation, age, disability, veteran status, marital status, citizenship, ancestry, pregnancy, familial status, actual or perceived status as a victim of domestic violence, dating violence, or stalking, or any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws, including applicable laws in Florida. We also provide reasonable accommodations for qualified individuals with disabilities in compliance with the </i></b><b><i>Americans with Disabilities Act (ADA)</i></b><b><i>.</i></b></p></div><p></p>

IT SUPPORT SPECIALIST

JP firm

<div>Description:
<p><b>
Johnson Pope Bokor Ruppel &amp; Burns, LLP</b> is seeking an experienced full-time IT Support Specialist. We are seeking a pro-active, technology-focused, customer service-oriented professional to support our law firm.</p><p></p><p><b><br>
Why Join Johnson Pope?</b></p><p>
At Johnson Pope, we pride ourselves on fostering a collaborative, inclusive, and professional environment where your skills are valued, and your contributions make a difference. As one of Florida&rsquo;s leading regional law firms, we offer our team members the opportunity to work alongside some of the most respected attorneys in the state, in a firm that supports a strong team environment and actively builds community within the organization.</p><p><b>
Position Overview</b></p><p>
The IT Support Specialist provides day-to-day technology support to attorneys and staff, ensuring firm systems operate efficiently and issues are resolved promptly. This role requires a proactive, customer service&ndash;oriented professional who takes ownership of support requests, maintains a calm and professional approach when assisting users, and effectively manages troubleshooting and escalation when necessary. As a reliable in-office resource, the specialist helps keep the firm&rsquo;s technology running smoothly while supporting the daily operational needs of the legal team</p>
Requirements:
<p><b>
Key Responsibilities:</b></p><ul><li>
Serve as the primary point of contact for all IT support requests (in-person and remote)</li><li>
Own and manage Tier 1 support tickets from intake through resolution</li><li>
Troubleshoot and resolve a broad range of Tier 2 issues, including:</li></ul><p>
 o Hardware and workstation setup/support</p><p>
 o Microsoft 365, Outlook, and Office applications</p><p>
 o User account management and permissions</p><p>
 o Basic network and connectivity issues</p><ul><li>
Provide white-glove support to attorneys and staff in a fast-paced environment</li><li>
Triage and escalate more complex issues appropriately to senior IT resources</li><li>
Assist with onboarding/offboarding of employees, including device setup and access provisioning</li><li>
Maintain accurate documentation of issues, resolutions, and internal processes</li><li>
Identify recurring issues and recommend process or system improvements</li><li>
Support conference room technology and day-to-day office IT needs</li></ul><p><b>
Essential Knowledge, Skills, and Abilities:</b></p><ul><li>
5+ years of hands-on IT support experience in a professional environment (law firm or similar preferred)</li><li>
Strong troubleshooting skills across hardware, software, and user issues</li><li>
Experience supporting Microsoft 365, Windows environments, and common business applications</li><li>
Excellent communication skills and a service-oriented mindset</li><li>
Ability to manage multiple priorities and respond quickly to user needs</li><li>
Strong organizational skills and attention to detail</li><li>
Proven reliability and consistency in prior roles.</li></ul><p><b>
Educational/Job Experience Requirements:</b></p><ul><li>
Associate&rsquo;s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent combination of education and relevant work experience.</li><li>
Minimum of four (4) years of experience providing desktop and application support within a Microsoft Windows enterprise environment.</li><li>
Prior experience supporting users in a law firm or other professional services environment strongly preferred.</li><li>
Familiarity with legal technology, including document management systems and common legal software applications.</li><li>
Working knowledge of basic networking concepts and infrastructure.</li><li>
Experience utilizing a structured helpdesk or ticketing system to manage and track support requests.</li></ul><p><b>
Office Location:</b> Tampa, FL</p><p><b>
Note:</b> This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the Firm.</p><p><b><i>
Equal Opportunity Employment:</i></b></p><p><i>
Johnson Pope Bokor Ruppel &amp; Burns, LLP is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and do not discriminate on the basis of an applicant&rsquo;s or employee&rsquo;s race, color, religion, national origin, sex, gender identity/expression, sexual orientation, age, disability, veteran status, marital status, citizenship, ancestry, pregnancy, familial status, actual or perceived status as a victim of domestic violence, dating violence, or stalking, or any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws, including applicable laws in Florida. We also provide reasonable accommodations for qualified individuals with disabilities in compliance with the </i><b><i>Americans with Disabilities Act (ADA)</i></b><i>.</i></p></div>

IT Support Specialist

TailWind Voice & Data

<div><p>TailWind specializes in providing strategic Information Technology solutions for its clients throughout the USA and Canada. Since our founding in 2005, TailWind has become the premier national service provider nationwide Enterprise companies entrust to deliver on their IT initiatives. Our strategic value-driven solutions ensure that our customers realize optimal benefits of lowered costs, increased reliability, scalability and reduced risk, across their geographically diverse locations. TailWind&rsquo;s core values are personified in our employees and partners with integrity, passion and the vision required to guarantee the success of our IT deployment services.</p><p></p><p><br>
TailWind offers a full benefits package including HealthiestYou!, 401K match, Accrued PTO, Birthday PTO, Company sponsored life insurance, Medical, Dental, Vision, FSA Dependent Care, HSA, and supplemental benefits.</p><p></p><p><br>
Compensation for this position is $20-24 per hour based on experience.</p><p></p><p><br>
TailWind is seeking a Network Operations Center Technician 1 for our fast-growing company. The NOC Tech 1 will support connectivity issues and assist onsite resources with technical troubleshooting &amp; escalations. This is an entry level position that requires some technical skills.</p><p></p><p><b><br>
Essential Functions</b></p>
<div>
<ul><li>Triage and begin troubleshooting incoming tickets via email, telephone, and internal systems.</li></ul>
<ul><li>Monitor various ques for new submissions.</li></ul>
<ul><li>Proactively open tickets based on node performance.</li></ul>
<ul><li>Receive, triage, and assist escalations from onsite resources.</li></ul>
<ul><li>Engage third party resources to ensure speedy and accurate, troubleshooting and resolution.</li></ul>
<ul><li>Follow documented procedures to record issue resolution.</li></ul>
<ul><li>Ensure timely follow up and resolution on trouble tickets.</li></ul>
<ul><li>Meet goals for Service Level Agreements, Call Length, Call Quality, Documentation, etc.</li></ul>
<ul><li>Route calls to the appropriate technical team members.</li></ul>
<ul><li>Provide support to change management events.</li></ul>
<ul><li>Other duties as assigned.</li></ul></div><br>
<p></p>
<p><b>
Required Education and Experience</b></p>
<ul>
<li>Demonstrate an understanding of effective troubleshooting skills and the ability to use them.</li>
<li>Excellent communication and customer service skills.</li>
<li>Ability to apply knowledge and improve skills based on telecom and IT functions.</li>
<li>Must be available for variable day time shift work and for occasional on-call shifts.</li>
<li>Self-starter with proven ability to work independently and with a team.</li>
<li>Ability to develop and maintain relationships with customers, technicians, and other team members.</li>
<li>Professionalism, strong work ethic, confidentiality, and commitment to integrity.</li>
<li>Basic network knowledge is a plus.</li></ul></div>

Network Operating Center- Tech 1

Tampa General Hospital

<div><div><b>Pool Pharmacy Technician Senior - Outpatient Specialty</b> <b>-</b> <b>(</b><b>260001CF</b><b>)</b><div>
</div></div><div><b>
Description</b><div></div><p><br>
The Senior Pharmacy Technician supports various aspects of pharmacy operations, including prescription order entry, claim adjudication, medication preparation and dispensing, distribution, non-sterile and sterile compounding, inventory management, and the use of automated pharmacy devices and equipment. This role also involves handling controlled substances, communicating with patients, and maintaining assigned work areas. The Senior Pharmacy Technician assesses the age-specific needs of patients and performs all responsibilities in compliance with Tampa General Hospital&rsquo;s mission, vision, and values, as well as state and federal regulations.</p><div><br>
</div></div><div><b>
Qualifications</b><div>
</div><ul><li>
High School Diploma or GED</li><li>
Registered Pharmacy Technician - License/Registration issued by Florida or Compact State</li><li>
Minimum of 2 years of experience as a registered pharmacy technician in a relevant practice setting. Proficiency in the core systems and tools utilized within the practice setting.</li></ul><div>
</div></div><div><b>
Primary Location</b><b>:</b> Tampa</div><div><b>
Work Locations</b><b>:</b> TGH Main Campus 1 Tampa General Circle Tampa 33601</div><div><b>
Eligible for Remote Work</b><b>:</b> On Site</div><div><b>
Job</b><b>:</b> Pharmacy</div><div><b>
Organization</b><b>:</b> Florida Health Sciences Center Tampa General Hospital</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Shift</b><b>:</b> Day Job</div><div><b>
Job Type</b><b>:</b> On Site</div><div><b>
Shift Hours</b><b>:</b> Shifts vary from 6am till 8:30pm from Monday- Friday and Saturday or Sunday</div><div><b>
Minimum Salary</b><b>:</b> 40,705.60</div><div><b>
Job Posting</b><b>:</b> Mar 31, 2026, 9:20:01 AM</div></div>

Pool Pharmacy Technician Senior - Outpatient Specialty

<div><div><b>Pharmacy Technician Senior - Outpatient Specialty</b> <b>-</b> <b>(</b><b>260001CD</b><b>)</b><div>
</div></div><div><b>
Description</b><div></div><p><br>
The Senior Pharmacy Technician supports various aspects of pharmacy operations, including prescription order entry, claim adjudication, medication preparation and dispensing, distribution, non-sterile and sterile compounding, inventory management, and the use of automated pharmacy devices and equipment. This role also involves handling controlled substances, communicating with patients, and maintaining assigned work areas. The Senior Pharmacy Technician assesses the age-specific needs of patients and performs all responsibilities in compliance with Tampa General Hospital&rsquo;s mission, vision, and values, as well as state and federal regulations.</p><div><br>
</div></div><div><b>
Qualifications</b><div>
</div><ul><li>
High School Diploma or GED</li><li>
Registered Pharmacy Technician - License/Registration issued by Florida or Compact State</li><li>
Minimum of 2 years of experience as a registered pharmacy technician in a relevant practice setting. Proficiency in the core systems and tools utilized within the practice setting.</li></ul><div>
</div></div><div><b>
Primary Location</b><b>:</b> Tampa</div><div><b>
Work Locations</b><b>:</b> TGH Main Campus 1 Tampa General Circle Tampa 33601</div><div><b>
Eligible for Remote Work</b><b>:</b> On Site</div><div><b>
Job</b><b>:</b> Pharmacy</div><div><b>
Organization</b><b>:</b> Florida Health Sciences Center Tampa General Hospital</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Scheduled Days</b><b>:</b> Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday</div><div><b>
Shift</b><b>:</b> Day Job</div><div><b>
Job Type</b><b>:</b> On Site</div><div><b>
Shift Hours</b><b>:</b> Shifts vary from 6am till 8:30pm and weekend rotation</div><div><b>
Minimum Salary</b><b>:</b> 40,705.60</div><div><b>
Job Posting</b><b>:</b> Mar 31, 2026, 9:10:59 AM</div></div>

Pharmacy Technician Senior - Outpatient Specialty

Walgreens

<div>Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center &ndash; interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support &ndash; including the latest technology &ndash; to grow their careers and reach their goals.
<br>
<br>
Walgreens is proud to invest &amp; champion an &ldquo;earn while you learn&rdquo; Pharmacy Technician Training Program recognized by ASHP &amp; Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career.
<br>
<br>
Whether you are new to working in pharmacies or are an experienced Pharmacy Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician.
<br>
<ul><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.</li>
<li>Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.</li>
<li>Models and delivers a distinctive and delightful customer experience.</li>
</ul><b>Customer Experience</b>
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
<li>Develops strong relationships with most valuable customers.</li>
</ul><br>
<b>Operations</b>
<ul><li>Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li>
<li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li>
<li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.</li>
<li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li>
<li>Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.</li>
<li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li>
<li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li>
<li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li>
<li>May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.</li>
<li>Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.</li>
<li>Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul><br>
<b>Training &amp; Personal Development</b>
<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.</li>
<li>Attends training requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li><br>
</ul><br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li>
<li>Requires willingness to work flexible schedule, including evening and weekend hours.</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
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<ul><li>Prefer six months of experience in a retail environment.</li>
<li>Prefer to have prior work experience with Walgreens.</li>
<li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li>
<li>Prefer good computer skills.</li>
<li>Prefer the knowledge of store inventory control.</li>
<li>Prefer PTCB certification.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
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An Equal Opportunity Employer, including disability/veterans.
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The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits<br>
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<b>Salary Range:</b> $16.5 - $20 / Hourly</div>
<br><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<ul><li><h3 class="jobSectionHeader"><b>Health, dental and vision*</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Prescription coverage</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Retirement Savings Plan (401(k))</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Employee discount</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Work &amp; life resources</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Career development programs</b></h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Pharmacy Technician / Pharm Tech Apprenticeship

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