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it support specialist

Applied Innovation

<div>
 <p>
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    Applied Innovation is a Managed Service Provider (MSP) dedicated to delivering innovative and reliable technology solutions. Our IT Service team plays a crucial role in ensuring our clients have seamless access to the technology they need to succeed. Applied Innovation is seeking a Tier 1 IT Support Specialist to join our IT Service team. This role is focused on providing exceptional customer service to our technology clients by addressing, troubleshooting, and resolving technical issues in a professional and efficient manner. The ideal candidate is technically proficient, communicative, and committed to delivering amazing client experiences. This is a Monday to Friday onsite position from 8 AM - 5 PM role with a rotating on-call schedule once training is complete about 2-3 times per year.
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     Duties and Responsibilities:
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     Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
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     Listen attentively to clients to identify and diagnose technical issues.
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     Provide clear, positive, and professional communication with clients.
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     Research and implement solutions according to established Ideal Ticket Procedures.
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     Route or escalate unresolved issues to appropriate IT resources.
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     Follow up with clients as needed to ensure issues are resolved satisfactorily.
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     Stay up to date on emerging software, hardware, and IT trends.
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     Manage time effectively under management oversight to ensure prompt resolution of issues.
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     Troubleshooting current workstation operating systems (Windows, Mac OS, Linux).
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     Supporting Microsoft Office applications, including Office 365.
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     Basic Active Directory administration.
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     On-premise Exchange support.
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     Configuring and troubleshooting web content filtering and anti-virus tools.
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     Managing DNS, DHCP, and network connectivity issues (wired and wireless).
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     Assisting with server administration and network storage devices.
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     Supporting phones and mobile devices.
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     Other duties as assigned.
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     Minimum Qualifications:
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    To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
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     Strong customer service and communication skills.
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     Ability to troubleshoot and solve technical problems efficiently.
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     Basic knowledge of networking, operating systems, and common IT tools.
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     Ability to follow standard procedures and document work accurately.
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     Comfortable working in a fast-paced, client-focused environment.
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     Understanding and alignment with the organization&rsquo;s core values.
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     Education/License/Experience Requirements:
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     High School Diploma required.
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     Previous experience in IT support or help desk environment is preferred but not required.
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     Experience with client-facing technical support is a plus.
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     Minimum of a 2-year college degree in Networking, Computer Science, Information Systems, or related technical field, or one of the following approved certifications below.
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  </li>
 </ul>
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     Certifications (in lieu of degree):
    </strong>
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     CompTIA A+
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     CompTIA Network+
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     Microsoft Certified Professional (MCP)
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     Other relevant IT certifications
     <br/>
    </span>
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   <strong>
    &ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;&ZeroWidthSpace;What We Offer:
   </strong>
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     Competitive pay
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     Paid holidays, PTO, plus 1 personal holiday
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     Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage
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     401(k) plan with company match
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     Opportunities for career growth and advancement within a growing, family-owned business
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</div>


Tier 1 IT Support Specialist - Tampa FL

Berkeley Preparatory School

<div><div><div><b>Berkeley Preparatory School - a school free of government interference located in beautiful Tampa, Florida.</b></div>
<div></div><div>Founded in 1960, Berkeley Preparatory School is an independent, co-educational, Episcopal affiliated college preparatory school with a current enrollment of 1,460 students in grades Pre-K through 12. Notably, the school operates completely free of interference from state and local governments. Employees at Berkeley are amongst the most well-compensated in the industry and are supported assiduously in tangible and intangible ways. In fact, Berkeley was named a &ldquo;2026 Top Workplace&rdquo; by the Tampa Bay Times.</div>
<div></div><div>At Berkeley, we seek to educate the whole child by nurturing students&rsquo; intellectual, emotional, spiritual, and physical development so they may attain their highest potential. We are committed to providing an inclusive and diverse learning community that develops the character of and a strong sense of social responsibility in each student.</div>
<div></div><div>Berkeley is located on a beautiful and well-equipped 86-acre campus, consisting of 29 state-of-the-art buildings. Our proud mascot is the Buccaneer. Graduates are passionate, well-rounded individuals who have learned the core values of discipline, diligence and integrity while mastering a rigorous, engaging curriculum and enjoying a myriad of co-curricular opportunities.</div>
<div></div><div>The tax advantages of living in Florida are significant, and the Tampa Bay region offers an incomparable lifestyle replete with sunshine, year-round outdoor activity, and rich culture. Safe and easy to navigate, Tampa Bay is a wonderful place to make a life.</div>
<div></div><div><b>Technology Support Specialist</b></div>
<div></div><div>Berkeley Preparatory School is looking for a Technology Support Specialist to join a collaborative and energetic IT team. This role works closely with students, faculty, and staff to ensure reliable access and efficient use of the school&rsquo;s technology resources. This position is essential for both network operations and endpoint support. The successful candidate will foster a team-oriented environment by providing daily technical assistance, maintaining infrastructure, and implementing ongoing improvements to the school&rsquo;s IT system.</div>
<div>Candidate will join a high-performing, fast-paced team where clear communication and follow-through are valued and evident in daily work. This role provides the chance to work with a diverse school community while contributing to meaningful technology initiatives that support teaching and learning. The ideal candidate is proactive, adaptable, and eager to grow professionally while actively helping to improve the school&rsquo;s technology environment.</div>
<div></div><div><b>Responsibilities</b></div>
<ul><li>Maintain a professional and supportive relationship with students, parents, faculty, and staff, providing assistance as needed</li>
<li>Provide technical support and training for end-user devices used by students and staff</li>
<li>Maintain strict confidentiality and protect user privacy</li>
<li>Assist the Network Manager in maintaining and optimizing network infrastructure, including routers, switches, firewalls, servers, clocks, cameras, and wireless access points</li>
<li>Troubleshoot and resolve network-related issues for users and IT staff</li>
<li>Assist with the installation, configuration, and maintenance of network hardware and software</li>
<li>Monitor network performance and security, and address issues proactively</li>
<li>Assist in the management, configuration, and support of Apple devices, including MDM administration through JAMF</li>
<li>Collaborate with IT team members on network upgrades and improvements</li>
<li>Maintain accurate documentation of network configurations, changes, and procedures</li>
<li>Assist with managing user accounts, permissions, and access across on-premises and cloud systems</li>
<li>Support disaster recovery planning and execution for network systems</li>
<li>Document issues and resolutions using the department&rsquo;s ticketing system</li>
<li>Install, configure, maintain, and troubleshoot peripherals such as printers, scanners, and audiovisual equipment</li>
<li>Support the technical setup and operation of academic events and performances</li>
<li>Stay current with industry trends and best practices in network administration</li>
<li>Perform other duties as assigned</li>
</ul>
<div></div><div><b>Requirements</b></div>
<ul><li>Strong problem-solving skills with the ability to analyze and resolve issues efficiently</li>
<li>Exceptional communication skills, with the ability to clearly translate technical concepts for non-technical users and provide thorough follow-up through resolution</li>
<li>Maintains a flexible, self-motivated, collaborative team-first attitude and is willing to contribute wherever needed</li>
<li>Ability to manage multiple tasks and priorities simultaneously</li>
<li>Professional demeanor with a strong commitment to confidentiality</li>
<li>Experience with the JAMF mobile device management system</li>
<li>Understanding of network protocols, technologies, and standards</li>
<li>Experience supporting wireless networking</li>
<li>Experience supporting macOS, iOS, Windows, and Linux systems</li>
<li>Experience supporting Microsoft Office, Google Workspace, and education-focused applications</li>
<li>Ability to recognize when to escalate issues appropriately</li>
<li>Commitment to continuous learning and professional development</li>
</ul>
<div></div><div><b>Compensation and Benefits:</b></div>
<div>The appointment will begin June 15, 2026, and is a full-time position with full benefits. The compensation package will be very competitive nationally and commensurate with experience, degree attainment, and the national independent school and college markets.</div><br>
<div></div>
<div></div><div><i>All inquiries and nominations are kept confidential.</i></div>
<div></div><div><i>Berkeley Preparatory School does not discriminate on the basis of age, sex, religion, race, color, sexual orientation, gender identity, genetic information, disability, national or ancestral origin, or any other status protected by law, in the administration of its educational policies, scholarship programs, athletic programs, and other School-administered programs, or in the administration of its hiring and employment practices.
</i></div>
<div></div><i>The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</i></div></div><div></div>

Technology Support Specialist

Northrop Grumman

<div>RELOCATION ASSISTANCE: Relocation assistance may be available<p></p>
CLEARANCE REQUIRED FOR START: Yes<p></p>
CLEARANCE TYPE: Top Secret<p></p>
TRAVEL: Yes, 10% of the Time<h2 class="jobSectionHeader"><b>
Description</b></h2><p></p>
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work &mdash; and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.<p></p><h2 class="jobSectionHeader"><b>
Description</b></h2><p>
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work &mdash; and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.</p><p></p><h1 class="jobSectionHeader"><b>
Introduction for Northrop Grumman</b></h1><p>
Join Northrop Grumman on our continued mission to push the boundaries of possible across land, sea, air, space, and cyberspace. Enjoy a culture where your voice is valued. Start contributing to our team of passionate professionals providing real-life solutions to our world&rsquo;s biggest challenges. We take pride in creating purposeful work and allowing our employees to grow and achieve their goals every day by Defining Possible. With our competitive pay and comprehensive benefits, we have the right opportunities to fit your life and launch your career today.</p><p></p><h1 class="jobSectionHeader"><b>
Introduction for Mission Systems</b></h1><p>
At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and software-secure technology to enable strategic planning. We&rsquo;re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we&rsquo;ll support expanding your personal network and developing skills, whether you are new to the field, or an industry thought leader. At Northrop Grumman, you&rsquo;ll have the resources, support, and team to do some of the best work of your career.</p><p></p><p>
We are looking for you to join our team as a Cyber Systems Administrator based out of Tampa, FL.</p><p></p><p><i>
Please Note:</i></p><ul><li><p><i>
Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site.</i></p></li><li><p><i>
This position follows a Panama schedule that includes working 12-hour shifts. This schedule allows for employees to have a three-day weekend every other week and rotates from days to nights approximately every 12 weeks. Employees are compensated with a pay differential during their night shift rotations.</i></p></li></ul><p></p><h1 class="jobSectionHeader"><b>
What You&rsquo;ll get to Do</b></h1><p></p><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul><li><p>
Provide Tier 1 technical support (including Domain Administration, System Administration, and Network Administration).</p></li><li><p>
Monitor and maintain smooth operation of computer systems, applications and user experience.</p></li><li><p>
Provide effective communication across multi-functional teams, stakeholders and end users.</p></li><li><p>
Other opportunities may include learning new technologies, skill sets, and career advancement.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Basic Qualifications</b></h2><ul><li><p>
Master's Degree with 0 years of experience; OR a Bachelor's Degree with 2 years of experience; OR an Associate's Degree with 4 years of experience; OR a High School Diploma (or equivalent) with 6 years of IT experience is required.</p></li><li><p>
US Citizenship is required</p></li><li><p>
Active Top Secret / SCI security clearance to be considered. TS/SCI clearance must be in place by the start date and must stay in place through employment.</p></li><li><p>
Must possess a current DoD 8570 Certification for IAT Level II or higher prior to start date (example: Security+ CE)</p></li><li><p>
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.</p></li><li><p>
Manages IT system infrastructure and any processes related to these systems.</p></li><li><p>
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all supported devices, mobile devices, etc.</p></li><li><p>
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and issue resolution.</p></li><li><p>
Provides support for the escalation and communication of issue status to program management and end users.</p></li><li><p>
Must be able to configure and manage Linux and Windows operating systems upon start date, installs/loads operating system software, patches, and configures network components along with implementing operating systems enhancements to improve reliability and performance. Performs troubleshooting as needed.</p></li><li><p>
Configures and manages virtualized environments, virtual networking and storage solutions.</p></li></ul><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li><p>
Experience working with on-premise environments.</p></li><li><p>
Administration of virtualization environments using technologies such as vCenter, ESXi, storage provisioning, including the configuration, maintenance and troubleshooting of virtual servers and workstations.</p></li><li><p>
Experience with multiple Linux distributions. Ability to assist end users by navigating via command line through different variations of Linux Operating Systems to include Ubuntu, Red Hat, PyPi, and CentOS.</p></li><li><p>
Experience in troubleshooting and configuring Windows operating system and Windows Server environments to include Active Directory, DHCP, GPO&rsquo;s, DNS, LDAP, MS Exchange, MECM (Microsoft Endpoint Configuration Manager) MS SQL, and/or WSUS.</p></li><li><p>
Knowledge of routing protocols, ports, and layer 2/3 switch configuration.</p></li><li><p>
Ability administer and maintain Atlassian Products (Jira, Confluence, Bitbucket, Bamboo)</p></li><li><p>
Ability administer and maintain Virtual Desktop Environment technologies such as Horizon, Dell Wyse Management and Teradici.</p></li><li><p>
Experience and ability to use and maintain monitoring tools such as ELK, SolarWinds, and VMware Aria.</p></li><li><p>
Functional knowledge of networking such as Cisco and/or VMware NSX technologies.</p></li><li><p>
Functional knowledge of storage solutions such as NetApp and Synology.</p></li><li><p>
Functional knowledge of backup applications such as VEEAM and the ability to understand and implement backup and recovery solutions.</p></li><li><p>
Desire and aptitude to learn new technologies, develop skills, enhanced troubleshooting capabilities.</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
What We Can Offer You</b></h1><p>
Northrop Grumman provides a comprehensive benefits package and a work environment which encourages your growth and supports the mutual success of our people and our company. Northrop Grumman benefits give you the flexibility and control to choose the benefits that make the most sense for you and your family.</p><p></p><p>
Your benefits will include the following: Health Plan, Savings Plan, Paid Time Off and Additional Benefits including Education Assistance, Training and Development, and much more!</p><p></p><h1 class="jobSectionHeader"><b>
Additional Northrop Grumman Information</b></h1><p>
Northrop Grumman has approximately 90,000 employees in all 50 states and in more than 27 countries. We strive to attract and retain the best employees by providing an inclusive work environment wherein employees are receptive to diverse ideas, perspectives, and talents to help solve our toughest customer challenges: to develop and maintain some of the most technically sophisticated products, programs, and services in the world.</p><p></p><p><i>
Our Values</i>. The women and men of Northrop Grumman Corporation are guided by Our Values. They describe our company as we want it to be. We want our decisions and actions to demonstrate these Values. We believe that putting Our Values into practice creates long-term benefits for shareholders, customers, employees, suppliers, and the communities we serve.</p><p></p><p><i>
Our Responsibility</i>. At Northrop Grumman, we are committed to maintaining the highest of ethical standards, embracing diversity and inclusion, protecting the environment, and striving to be an ideal corporate citizen in the community and in the world.</p><p></p>
Primary Level Salary Range: $72,100.00 - $108,100.00<p></p>
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.<p></p>
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.<p></p>
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.<p></p>
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.</div>

Cyber Systems Administrator (Active TS-SCI clearance)

Dark Wolf Solutions

<div><p><b>Dark Wolf Solutions </b>is looking for a<b> Tier 1 Systems Administrator </b>to provide support across the company. This position will require on-site support in Tampa, FL. Responsibilities include:</p>
<ul>
<li>Monitoring and maintaining corporate IT infrastructure and tools.</li>
<li>Supporting delivery teams with IT requirements, ensuring compliance with corporate protocols.</li>
<li>Upgrading, installing, and configuring new hardware and software to meet corporate objectives.</li>
<li>Implementing security protocols and procedures to prevent potential threats.</li>
<li>Creating and managing user accounts and performing access control.</li>
<li>Performing diagnostic tests and debugging procedures to optimize computer systems.</li>
<li>Documenting processes, as well as backing up and archiving data.</li>
<li>Endpoint hardware and software troubleshooting.</li>
</ul>
<p><b>Required Qualifications:</b></p>
<ul>
<li>Bachelor's degree in computer science or a related field or equivalent work experience</li>
<li>Proven customer service experience</li>
<li>Working knowledge of software engineering concepts, principles, and theories</li>
<li>Working knowledge of the software development process</li>
<li>Proven ability to grasp and apply new information quickly</li>
<li>Strong desire to grow in a DevOps environment</li>
<li>Shows initiative on assignments, and professionally executes projects with little direction</li>
<li>Ability to handle ever increasing responsibility and assignments with growing complexity</li>
<li>Work as an integral part of a team and thrive in collaborative environments</li>
<li>Thrives in team success, meeting and exceeding personal and team commitments</li>
<li>Working knowledge of software tools supporting Integrated Development Environments (IDE), version control, defect reporting and scripting</li>
<li>Ability to be creative, innovative and responsible, and able to master good decision-making skills</li>
<li>Ability to learn and apply company policies and procedures to resolve routine issues</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to recognize and clearly report relevant information</li>
<li>Experience with Linux, Windows, or macOS</li>
<li><b>US Citizenship and clearable to a Top Secret security clearance or higher</b></li>
</ul>
<p><b>Desired Qualifications:</b></p>
<ul>
<li>CompTIA Security+</li>
<li>Tier 1 help desk experience</li>
<li>Working knowledge of Jira, development tools/environments</li>
<li>Experience safely updating and patching libraries and applications</li>
<li>Experience addressing issues in Apache and application logs</li>
<li>Experience using Bash, Python, or Google Web Toolkit (GWT)</li>
<li>Building and maintaining security-complaint systems</li>
</ul>
<p>The estimated salary range for this role is $55,000.00 - $65,000.00, commensurate on experience and technical skillset.</p>
<p>
We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.</p>
<p>
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.</p></div>

Tier 1 Systems Administrator

Heritage Insurance

<div><p><b>Join a Top Tampa-Based P&amp;C Insurance Carrier</b></p><p>
Are you passionate about technology and helping people solve problems? Join a growing, innovative Property &amp; Casualty insurance carrier headquartered in the heart of Tampa&rsquo;s vibrant Westshore District&mdash;just minutes from the airport and International Plaza.</p><p>
At <b>Heritage Companies</b>, we offer more than just a job&mdash;we provide a collaborative, people-first culture, strong career growth opportunities, and a highly competitive compensation and benefits package designed to support you and your future.</p><p>
 Learn more about us: <b>www.heritagepci.com</b><br>
 Connect with us on LinkedIn: <b>Heritage Insurance https://www.linkedin.com/company/the-heritage-companies/</b></p><p><b>
What You&rsquo;ll Do</b></p><p>
As a <b>Technical Support Engineer I</b>, you&rsquo;ll serve as a key point of contact for end users across the organization, delivering hands-on technical support and ensuring a seamless technology experience. This is a great opportunity for someone early in their IT career who thrives in a fast-paced, team-oriented environment.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Provide first-level technical support via phone, email, and in person</li><li>
Troubleshoot and resolve hardware issues (desktops, laptops, printers, and peripherals)</li><li>
Install, configure, and maintain end-user workstations and software</li><li>
Perform password resets and user access support</li><li>
Diagnose and resolve workstation and application issues quickly and accurately</li><li>
Document incidents, solutions, and processes within ticketing systems</li><li>
Support moves, additions, and changes across the organization</li><li>
Collaborate with team members to ensure timely resolution of technical issues</li><li>
Participate in after-hours or weekend support as needed</li></ul><p><b>
What You Bring</b></p><p>
We&rsquo;re looking for a motivated, customer-focused professional who enjoys solving problems and learning new technologies.</p><p><b>
Qualifications:</b></p><ul><li>
High School Diploma or GED required</li><li>
Associate&rsquo;s or technical degree preferred; Bachelor&rsquo;s degree a plus</li><li>
Certifications such as CompTIA and/or Microsoft are highly valued</li><li>
Proficiency in Microsoft Office and general desktop support tools</li><li>
Strong troubleshooting, analytical, and problem-solving skills</li><li>
Excellent communication and interpersonal abilities</li><li>
Demonstrated commitment to delivering outstanding customer service</li></ul><p><b>
What Sets You Apart</b></p><ul><li>
Strong sense of urgency and ability to prioritize effectively</li><li>
A team-first mindset with a collaborative approach</li><li>
Curiosity and eagerness to learn new technologies</li><li>
Ability to stay calm and professional under pressure</li></ul><p><b>
Why Join Us?</b></p><ul><li><b>
Prime Tampa Location</b> &ndash; Work in the Westshore District, near top dining, shopping, and Tampa International Airport</li><li><b>
Competitive Compensation &amp; Benefits</b> &ndash; Comprehensive health, retirement, and more</li><li><b>
Career Growth</b> &ndash; Clear pathways for advancement within a growing organization</li><li><b>
Culture That Gives Back</b> &ndash; We&rsquo;re proud to support our community and foster a positive, engaging workplace</li></ul><p><b>
Additional Information</b></p><p>
All offers of employment are contingent upon successful completion of a background check (additional screenings may apply based on role requirements).</p><p>
This description is intended to outline the general nature of the role and is not a comprehensive list of all responsibilities. Duties may evolve based on business needs.</p><p><b>
Equal Opportunity Employer</b></p><p>
Heritage Insurance is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on any legally protected basis.</p></div><p></p>

Technical Support Engineer I

Volarify

<p></p><div><p>Comsense Enablement &amp; Migration Specialist<br>
<br>
<b>Reports to: </b>VP, Technology &amp; Strategic Initiatives<br>
<br>
<b>Job Type: </b>Contractor</p><p></p><h3 class="jobSectionHeader"><b>
</b><b>Job Summary
</b></h3><p>We are seeking an experienced Comsense Specialist to support ERP migration projects for newly acquired companies within the commercial door and hardware industry. The ideal candidate will bring deep expertise in Comsense along with a background in detailing, project management, or estimating within the Division 8/10 industry. This role involves close collaboration with newly acquired teams, execution of structured transition plans, and ensuring a seamless and successful migration to Comsense.
</p>
<p></p><h3 class="jobSectionHeader"><b>Key Responsibilities
</b></h3><h4 class="jobSectionHeader"><b>Comsense Migration &amp; Acquisition Support
</b></h4><ul><li><p>Support Comsense migrations for newly acquired businesses, ensuring accuracy, consistency, and minimal disruption to operations.
</p>
</li><li><p>Execute detailed migration plans, timelines, and role-based training programs to guide teams through each phase of the transition.
</p>
</li><li><p>Lead legacy system data entry and conversion efforts (estimates, projects, detailing data) into Comsense during acquisition onboarding.
</p>
</li><li><p>Partner with division teams to validate migrated data and resolve gaps or inconsistencies.
</p>
</li><li><p>Act as surge support during acquisitions to help reduce operational strain on local teams.
</p>
</li></ul><h4 class="jobSectionHeader"><b>Training &amp; Enablement
</b></h4><ul><li><p>Deliver role-based Comsense training for estimators, detailers, project managers, and operations teams.
</p>
</li><li><p>Conduct live training sessions (both virtual and onsite) and provide ongoing post-training support.
</p>
</li><li><p>Serve as a trusted resource for &ldquo;how-to&rdquo; questions related to Comsense during transition periods.
</p>
</li><li><p>Provide best-in-class instructional support while managing time-sensitive deliverables.
</p>
</li></ul><h4 class="jobSectionHeader"><b>Operational &amp; Continuous Improvement
</b></h4><ul><li><p>Provide troubleshooting support and guidance on best practices.
</p>
</li><li><p>Collaborate with IT, Operations, and Leadership to enhance system utilization, data integrity, and efficiency.
</p>
</li><li><p>Identify recurring challenges and recommend process or system improvements.
</p>
</li><li><p>Support audits related to data accuracy and adherence to established processes as needed.
</p>
</li></ul><p></p><h3 class="jobSectionHeader"><b>Minimum Requirements
</b></h3><ul><li><p>5&ndash;7 years of experience in the commercial door and hardware industry (estimating, detailing, or project management).
</p>
</li><li><p>3&ndash;5 years of hands-on Comsense experience.
</p>
</li><li><p>Strong knowledge of Division 8/10 products.
</p>
</li><li><p>Experience with D28 specifications preferred but not required.
</p>
</li><li><p>Proven experience training users and documenting processes.
</p>
</li><li><p>Strong written communication skills, with the ability to translate informal knowledge into clear documentation.
</p>
</li><li><p>Proficiency with Microsoft Office Suite; experience with Bluebeam and Adobe is preferred.
</p>
</li><li><p>Ability to work independently in fast-paced, ambiguous, and evolving environments (especially during acquisitions).
</p>
</li><li><p>Willingness and ability to travel to Our Client&rsquo;s divisions as needed.</p></li></ul></div><p></p>

Comsense Enablement & Migration Specialist (ID #562)

Inogen

<div><p><b>Description</b>
</p><p><b>Job Summary:</b></p><p>
The Support Specialist assists Inogen in ensuring that the equipment placed in the client's home meets the Patient's clinical needs. The primary focus for the Support Specialist is to support the local Referral Development Manager (RDM). Allowing the RDM to shift their focus away from delivery and setup of Inogen provided equipment. This could include delivery and setup of Inogen provided equipment, delivery and pickup of testing equipment, reports, and documentation, and participating in sales activities.</p><p><b>
Responsibilities </b>(Specific tasks, duties, essential functions of the job)</p><p><b>
Support Specialist I</b></p><ul><li>
Pick up and deliver respiratory equipment to patients in their homes or other specified locations such as hospitals or physician offices.</li><li>
Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance, in accordance with state licensing limitations.</li><li>
Thoroughly and efficiently gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.</li><li>
Maintain the highest level of quality in customer care while always acting in a professional and courteous manner.</li><li>
Complete paperwork relating to deliveries, pick-ups &amp; testing.</li><li>
Operate non-commercial vehicle carrying medical equipment.</li><li>
May be required to work after-hours and on an on-call basis. Including weekend and holiday coverage.</li><li>
Successfully complete all required safe driving programs, abide by applicable motor vehicle laws and ordinances, and always demonstrate safe driving practices throughout employment.</li><li>
Maintain valid licenses and endorsements required for the position.</li><li>
Facilitate credit card payments through company approved process.</li><li>
Other duties as assigned.</li><li>
Maintain regular and punctual attendance.</li><li>
Comply with all company policies and procedures.</li></ul><p><b>
Support Specialist II</b></p><p>
In addition to items listed for RDM Support Specialist I, a RDM Support Specialist II, may also be responsible for the following.</p><ul><li>
Conduct equipment set-up both remotely and directly.</li><li>
Maintain a current calendar reflecting availability for patient appointments.</li></ul><p><b>
Support Specialist III</b></p><p>
In addition to items listed for RDM Support Specialist II, a RDM Support Specialist III, may also be responsible for the following.</p><ul><li>
Conduct titration studies, both remotely and directly, completing required documentation accurately and completely within one hour per patient.</li><li>
Complete service calls, both remotely and directly, documenting activities and results in a timely manner.</li><li>
Other duties include acting as a clinical resource for completing clinical appointments.</li></ul><p><b>
Knowledge, Skills, and Abilities
</b></p><ul><li>Demonstrate skills required to instruct patients remotely and directly in the safe use of Inogen supplied equipment.</li><li>
Knowledge of the current technologies used in cardio-pulmonary disease treatments as they relate to Inogen provided services.</li><li>
Ability to work self-manage and work independently.</li><li>
Must have strong work ethic.</li><li>
Excellent oral and written communication skills required.
</li><li>Proficient in use of laptop and electronic tablet required.</li><li>
Attention to detail is required.
</li></ul><p><b>Qualifications </b>(Experience and Education)</p><div><div><div><p><b>
Level I</b></p><p>
Support Specialist I</p></div><div><br>
<ul><li>
High School diploma or equivalent, required.</li></ul><ul><li>
1 year experience of home medical equipment delivery, required; oxygen therapy or respiratory related, preferred.
</li><li>Intermediate knowledge/proficiency in Microsoft Office, required.</li><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div><div><div><p><b><br>
Level II</b></p><p>
Support Specialist II</p></div><div><br>
<ul><li>
State or National certification or licensure as one or more of the following required; Emergency Medical Technician (EMT), Advanced Medical Technician (AMT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Nationally Registered Certified Medical Assistant (NRCNA), required.</li></ul><ul><li>
2 years&rsquo; experience in home medical equipment industry (oxygen therapy or respiratory), preferred.
</li><li>knowledge/proficiency in Microsoft Office, required.</li><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div><div><div><p><b><br>
Level III</b></p><p>
Support Specialist III</p></div><div><br>
<ul><li>
Licensed or Registered Respiratory Therapist or registered Nurse, required.</li></ul><ul><li>
3 years&rsquo; experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), preferred.
</li><li>Intermediate knowledge/proficiency in Microsoft Office, required.</li></ul><ul><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div></div><br>
<p></p>
Disclaimer:<br>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.<br>
<br>
Inogen assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $19.44 and $22.36 hourly. However, actual base salary if hired will be determined on an individualized basis and will be based on non-discriminatory factors, including as to individual skills, education, experience and market location.<br>
<br>
Inogen is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.</div>

Medical Device Delivery Driver

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