customer support representative Jobs in Lahore

customer support representative

it support executive

technical support engineer Jobs in Lahore

technical support engineer

network engineer

application support engineer Jobs in Lahore

application support engineer

network support technician

Aenzay Facility Management

Job Description: We are looking for a reliable and skilled Technician to manage Networking and telephone Lines coming from exchange systems. The candidate should have practical experience, be based in Lahore, and meet the following requirements.Responsibilities:<ul><li>Install, configure, and maintain networking equipment (routers wires, workstation Points, Telephone set wires, ).</li><li>Repairing the sound issue in the telephone set.</li><li>Maintaining the points from the exchange to the user end, providing a new connection from the exchange, and installing a new telephone set.</li><li>Set up and manage telephone exchange systems.</li><li>Maintaining the points from the user end of the workstation to the IT switch, and repairing/replacing any damaged cables if required.</li><li>Diagnose and resolve networking and telecommunication issues.</li><li>Perform structured cabling and routine maintenance.</li><li>He can perform cable laying and RJ-45 connector punching for new or existing telephone and network points for both new and old connections.</li></ul>Requirements:<ul><li>Experience: 2&ndash;3 years in networking and telephone exchange.</li><li>Education: F.A/B.A &amp; Diploma in Networking, or a related field (IT diploma holders may also apply).</li><li>Must be living in Lahore.</li><li>Bike preferred for field visits and site work.</li><li>Must own an Android smartphone.</li><li>Strong knowledge of networking protocols and troubleshooting methods.</li><li>Ability to work independently and in a team.</li><li>Good communication and problem-solving skills.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Networking & Telephone Technician

PAC College Private Limited

Job description:Requirements:Location: LahoreSalary: 40,000/- + Benefits as per Organizational policyTerms of Employment: Full TimeStart date: As soon as possibleEducation: Bachelor's degree in computer science, Information Technology or IT certification or related fieldExperience:Minimum 2 years in a similar networking/IT support role.Requirements:&middot; Bachelor&rsquo;s degree in computer science, Information Technology,Or related field in any discipline with IT Diploma or Certification&middot; Strong knowledge of networking concepts (IP addressing, subnetting, DNS, DHCP, etc.).&middot; Hands-on experience with routers, switches, firewalls, and wireless technologies.&middot; Familiarity with Windows OS, and basic server operations.&middot; Excellent problem-solving skills and ability to work independently.&middot; Good communication and interpersonal skills.Job description<ul><li>Provide daily support for networking issues including LAN/WAN, switches, routers, firewalls, and wireless devices.</li><li>Monitor network performance and ensure system availability and reliability.</li><li>Install, configure, and support network hardware and software.</li><li>Manage user accounts, access control, and email configuration.</li><li>Provide technical support to staff for hardware/software issues (PCs, printers, scanners, etc.).</li><li>Maintain and update IT documentation, including network diagrams and asset inventories.</li><li>Coordinate with vendors for procurement and maintenance of IT equipment.</li><li>Ensure data backup systems are functioning and conduct periodic tests.</li><li>Monitor and manage antivirus and endpoint security across all devices.</li><li>Assist in IT-related project implementation and system upgrades.</li><li>Ensure compliance with IT policies and procedures.</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthWork Location: In person

Computer Network and Troubleshooting Support Executive

Game District

The IT Officer will be responsible for Level 1 and Level 2 IT support, IT operations, hardware/software maintenance, network/firewall configurations, and IT procurement &amp; inventory processes. This role ensures seamless IT service delivery, smooth execution of user onboarding/offboarding, and effective coordination across multiple sites.Key Responsibilities:<ul><li>Act as the first point of contact for IT-related issues, ensuring timely resolution for Level 1 &amp; Level 2 support queries.</li></ul><ul><li>Troubleshoot and resolve issues related to desktops, laptops, printers, operating systems</li></ul>(Windows &amp; macOS), and software applications.<ul><li>Prepare and configure systems for new hires, including user account creation, software installation, and network access.</li></ul><ul><li>Perform hardware replacements, upgrades, and routine system servicing.</li></ul><ul><li>Manage the offboarding process &ndash; system collection, data backup, account deactivation, and asset record update.</li></ul><ul><li>Manage and troubleshoot biometric machines, door locks, UniFi APs, and handle system</li></ul>shifting/relocation activities.<ul><li>Manage basic Active Directory tasks (user creation, password reset, group assignments).</li></ul><ul><li>Install, configure, and maintain pfSense firewall, including static mapping, interface</li></ul>configurations, LAN/WAN setup, traffic monitoring, and graph analysis.<ul><li>Troubleshoot LAN/WAN issues including VLAN connectivity, IP conflicts, and switch port</li></ul>availability.<ul><li>Perform software installation, updates, and security patch deployment for Windows &amp;</li></ul>macOS systems.<ul><li>Install, update, and patch developer &amp; designer tools (Unity, 3ds Max, Maya, Blender, Adobe Suite, and related software).</li></ul><ul><li>Monitor and report system health, including servers, firewalls, network devices, and backup status (escalate where needed).</li></ul><ul><li>Handle IT procurement process &ndash; gather user requests, get approvals, collect vendor quotations, finalize purchase, and ensure timely delivery.</li></ul><ul><li>Manage IT inventory &ndash; tagging new assets, updating inventory records, and tracking asset</li></ul>movement.<ul><li>Process IT invoices &ndash; verify documentation and submit to Finance for payment processing.</li></ul><ul><li>Maintain internal Knowledge Base and document recurring issues/solutions.</li></ul><ul><li>Promote cybersecurity best practices (phishing awareness, password hygiene) among users.</li></ul><ul><li>Collaborate with senior IT staff for escalations, infrastructure upgrades, and project support.</li></ul>Required Skills &amp; Knowledge:<ul><li>Strong troubleshooting skills for Windows OS, macOS, MS Office Suite, and common IT</li></ul>hardware.<ul><li>Basic to intermediate understanding of networking (IP addressing, DNS, ping, traceroute,</li></ul>VLANs, LAN/WAN troubleshooting).<ul><li>Hands-on knowledge of pfSense firewall (interfaces, static mapping, graphs, monitoring).</li></ul><ul><li>Familiarity with Active Directory, file sharing, printing services, and wireless AP management.</li></ul><ul><li>Experience in software installation and patching for developer/designer tools (Unity, Max,</li></ul>Maya, Blender, Adobe Suite).<ul><li>Knowledge of procurement processes, inventory management, and invoice handling.</li></ul><ul><li>Excellent communication and interpersonal skills with a focus on effective, professional, and clear interaction with users.</li></ul><ul><li>Ability to multitask, work under pressure, and coordinate with cross-functional teams.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li></ul><ul><li>OR equivalent diploma in IT/Computer Networking with relevant experience.</li></ul><ul><li>1&ndash;3 years of proven experience in IT support, operations, or system administration.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What are your salary expectations for this role?</li><li>How many years of total experience do you have?</li></ul>Work Location: In person

IT Officer

Msq Developers

We are looking for IT Support Executive, with exceptional problem solving and communication skills. The individual would be responsible to provide technical support.<ul><li>Good knowledge of troubleshooting network &amp; system issues</li><li>Installing and configuring computer hardware, software, systems, networks, printers, Networking, and Microtech.</li><li>Monitoring and maintaining computer systems and networks.</li><li>Responding in a timely manner to service issues and requests.</li><li>Providing technical support across the company.</li><li>Setting up accounts for new users.</li><li>Repairing and replacing equipment as necessary.</li><li>Testing new technology.</li><li>Ability to handle Networks &amp; Servers, configuring backup servers</li><li>Possibly&#8239;training junior staff</li></ul>Shift timing : 5pm to 2am (on-site job)Location: DHA Phase 8, LahoreJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

IT Support Executive

Brain Telecommunication Ltd

This is a purely technical position that requires prior basic experience in call support within an ISP company. Only candidates who meet the above criteria will have their resumes considered for the next stage.Job Description<ul><li>Good skills (technical, logical, issue probing), soft spoken and good talking behavior required,</li><li>Fresh and experienced both candidates can apply who have:</li><li>Sound networking topologies knowledge</li><li>Good knowledge of Router/Switches (layer 1,2,3)</li><li>Fiber Optics Network (PON/AON)</li><li>Network OSI reference model understanding</li><li>Good knowledge of network services WWW, SMTP, POP, SSH etc.</li><li>Sound hands on troubleshooting tools like ping, nslookup, tracroute, mtr, ipconfig etc</li><li>Hands on practice on technical issues probing</li><li>Managing incoming calls or inquiries/prob issue from prospective customers or clients in a timely manner</li><li>Identify customer&rsquo;s needs/issues, clarify information/provide solution, research every issue and provide solutions and/or alternatives for customer&rsquo;s satisfaction</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Provides customer additional information or explains services</li><li>Discusses products offered and ensures customer satisfaction</li><li>Tactfully handles confrontational or stressful interactions with the customers</li><li>Capture customer&rsquo;s information accurately, update account information, complete supporting paperwork and data entry as required</li><li>Record all activities in ERP</li></ul>Skills Required<ul><li>Customer service</li><li>Product knowledge</li><li>Market knowledge</li><li>Troubleshooting tools (ping, nslookup, tracroute, mtr, ipconfig etc.)</li><li>Quality focus</li><li>Probing Issue (OS, Application, Networking, Infra)</li><li>First Call Resolution</li><li>Documentation skills</li><li>Phone skills</li><li>Listening</li><li>Resolving conflict</li><li>Analyzing information</li><li>Multi-tasking</li><li>Soft Spoken</li><li>Logical</li><li>Communication skills both in Urdu &amp; English.</li><li>Determined &amp; Enthusiastic</li><li>Working independently &amp; facing pressure situations</li></ul>Education, Experience<ul><li>Graduate, computer science is an asset</li><li>Very good knowledge of OS (MS Windows, Linux optional), OSI reference model and IP schemes, Router, Switches and networking topoligies</li><li>Good hands-on networking issue probing tools (ping, tracert, mtr, nslookup, ipconfig)</li><li>Good hands-on remote desktop application (remote desktop, Any Desk etc.)</li><li>Familiarity with office software and phone systems a plus</li><li>Previous experience, especially in related industry, preferred</li><li>Fresh can apply as well</li></ul>We OfferExcellent career growth opportunityA safe and friendly environmentJob securityOn job training providedJob Type: Full-timePay: From Rs42,000.00 per monthWork Location: In person

Customer Support Officer

Call 2 Phone (Pvt.) Ltd.

Company: Call 2 Phone Pvt. Ltd. Location: Lahore, Pakistan1. Position: Fiber Technician (FTTH Splicer)Job Responsibilities:<ul><li>Install, splice, and maintain fiber optic cables for FTTH (Fiber to the Home) connections.</li><li>Perform OTDR testing, troubleshooting, and fault isolation.</li><li>Ensure proper fiber splicing techniques and maintain cable integrity.</li><li>Collaborate with the team to resolve connectivity issues and provide timely services to customers.</li><li>Perform regular maintenance checks to ensure network stability and efficiency.</li><li>Maintain accurate reports of daily tasks and fiber optic infrastructure.</li></ul>Requirements:<ul><li>Diploma or certification in Fiber Optics, Telecommunications, or a related field.</li><li>1&ndash;2 years of hands-on experience in FTTH splicing and installation (Fresh candidates with relevant knowledge are also encouraged to apply).</li><li>Strong knowledge of OTDR, VFL, and other fiber optic tools.</li><li>Ability to work under pressure and meet deadlines.</li><li>Good communication and teamwork skills.</li></ul>Salary Range: Competitive and based on experience.2. Position: Fiber Optic HelperJob Responsibilities:<ul><li>Assist the Fiber Technician in the installation, splicing, and maintenance of fiber optic cables.</li><li>Supported handling tools, equipment, and materials during FTTH deployments.</li><li>Perform basic tasks like cable preparation, pulling, and labeling.</li><li>Ensure cleanliness and organization of the worksite.</li><li>Follow safety protocols and company standards during operations.</li></ul>Requirements:<ul><li>Matriculation or equivalent education.</li><li>Basic understanding of fiber optics or willingness to learn.</li><li>Hardworking, punctual, and physically fit for fieldwork.</li><li>Prior experience in a similar role will be a plus but not mandatory.</li></ul>Salary Range: Market competitive.Perks and Benefits:<ul><li>Opportunity to work with a growing ISP company.</li><li>On-the-job training for career development.</li><li>Supportive and professional work environment.</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Fiber Splicer

Shopify Pro

Job Title: Mac TechnicianLocation: 400 M Green Acres Main Rd, near Peerus, Green Acres Housing Society, LahoreEmployment Type: Full-TimeRole Overview We are looking for a skilled and customer-focused Mac Technician with 2&ndash;3 years of hands-on experience troubleshooting and supporting Apple devices. The ideal candidate will combine technical expertise with patience and empathy, ensuring that both our internal team and clients enjoy a seamless Apple experience.Key Responsibilities<ul><li>Diagnose, troubleshoot, and resolve hardware and software issues across macOS, iOS, and iPadOS devices.</li><li>Provide Tier-1 and Tier-2 technical support for Apple products including Macs, iPhones, iPads, and peripherals.</li><li>Assist in iCloud, Apple ID, and device setup/configuration.</li><li>Support remote learning sessions by ensuring smooth technical performance (Zoom, FaceTime, etc.).</li><li>Maintain detailed documentation of technical issues and resolutions.</li><li>Stay up to date with Apple&rsquo;s latest features, security practices, and software updates.</li><li>Provide guidance and reassurance to seniors, translating technical solutions into simple, understandable steps.</li></ul>Requirements<ul><li>2&ndash;3 years of proven experience as a Mac Technician, Apple Support Specialist, or similar role.</li><li>Strong knowledge of Apple hardware, macOS, iOS, iPadOS, and Apple ecosystem integrations.</li><li>Familiarity with diagnostic tools such as Apple Configurator and Disk Utility.</li><li>Excellent problem-solving skills with a customer-first mindset.</li><li>Strong communication and patience &mdash; ability to explain technical details to non-technical users (especially seniors).</li><li>Relevant certifications (e.g., Apple Certified Macintosh Technician [ACMT]) are a strong plus.</li></ul>What We Offer<ul><li>Competitive compensation.</li><li>Flexible remote working environment.</li><li>Opportunity to make a real impact by helping seniors connect with family and technology.</li><li>Collaborative, mission-driven team culture.</li></ul>How to ApplyIf you&rsquo;re passionate about Apple technology and enjoy helping others, we&rsquo;d love to hear from you. Please send your resume at hr@softwarepro.nycJob Type: Full-timeWork Location: In person

Mac Technician

Explore 1253+ Network support technician in Lahore this October. Find roles across top companies and apply now to boost your career.