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customer service officer Jobs in Kuwait City

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Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 M&ouml;venpick Hotel &amp; Resort Al Bida&rsquo;a Kuwait is situated on a stunning beach with white sand merging into azure waters. Located just 15 minutes from Kuwait International Airport and ten minutes from Kuwait&rsquo;s well-known shopping district in Salmiya, our 5 star hotel has a location that suits both business and leisure travellers alike. Shopping destinations, restaurants and a cinema complex are also located nearby for those who would like to discover the city.
 
 
 
 Job Description
 
 
 
 
 Front Office Senior Receptionist
 
 
 
 First impressions are everything! As a Front Office Supervisor, you will ensure guests have a memorable experience from arrival through departure by delivering exceptional service and maintaining operational excellence.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Greet guests, manage check-ins, respond to requests, and settle accounts while providing friendly and engaging service.
 </li>
 <li>
 Supervise day-to-day front office operations, ensuring service standards are consistently met and maintained.
 </li>
 <li>
 Address guest concerns promptly, track issues, and notify appropriate departments to resolve problems efficiently.
 </li>
 <li>
 Assist the Front Office Manager with staffing records, scheduling, and staff training initiatives.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your experience and skills include:
 
 
 
 <ul>
 <li>
 Service-focused personality with a genuine commitment to hospitality; proven customer service experience is required
 </li>
 <li>
 Proficiency with Opera property management system or related hotel management software
 </li>
 <li>
 Fluency in English and Arabic; additional languages are a plus
 </li>
 <li>
 Demonstrated supervisory or team leadership experience in a hospitality or customer-facing environment
 </li>
 <li>
 Strong problem-solving and conflict resolution skills with the ability to handle guest concerns professionally and efficiently
 </li>
 <li>
 Excellent organizational and multitasking abilities to manage multiple front office operations simultaneously
 </li>
 <li>
 Outstanding verbal and written communication skills in English and Arabic for effective guest and staff interaction
 </li>
 <li>
 Knowledge of hospitality industry standards, guest service protocols, and front office best practices
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Learning programs through our Academies.
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
 </li>
 <li>
 Career opportunities across a network of international brands in more than 5100 hotels across 110 countries.
 
 
 </li>
 </ul>
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS
 
</div>

Front Office Senior Receptionist (Arabic Speaker)

NBK Wealth

<div>
 
 NBK Wealth is a world-class wealth management group and part of the NBK Group - one of the Middle East's largest financial institutions. We offer holistic solutions that aim to protect and grow our client's wealth and strive towards having a positive impact and building legacies for our clients and generations to come. We follow a holistic client-centric approach to deeply understand our client&rsquo;s needs to offer the best solutions.
 
 
 
 
 
 NBK Wealth is recruiting for a Manager - Manager Selection &amp; Research within its CIO Office team in Kuwait.
 
 
 
 
 
 
 Job Summary:
 
 
 
 This role involves collaborating with senior colleagues to perform due diligence on external managers, screen third-party funds, and produce fund appraisals. It also includes contributing to idea generation through research on macro trends, market dynamics, and new investment themes. Drafting research papers and marketing materials, exploring new asset classes, strategies, and themes, and assisting in reviewing and monitoring model portfolios/solutions performance are also part of the role. Additionally, supporting the CIO Office in creating NBKW House View and Thought Leadership pieces, as well as providing support to the Asset Management teams, overseeing MSR-CIO Office administrative tasks including liaising with key stakeholders on publications.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Investment Idea Generation and Product Innovation:
 
 <ul>
 <li>
 Conduct research on macro trends, geopolitical events, market dynamics, and new investment themes.
 </li>
 <li>
 Contribute to idea generation by exploring new asset classes, investment strategies, and emerging themes.
 </li>
 <li>
 Draft research papers and marketing materials to communicate investment insights to support the team&rsquo;s ongoing research efforts.
 </li>
 </ul>
 
 
 
 
 CIO Office publications and investment solutions:
 
 <ul>
 <li>
 Provide data-driven market and asset class insights to support the CIO&rsquo;s publications
 </li>
 <li>
 Assist in designing and constructing model portfolios and investment solutions to meet client needs and goals.
 </li>
 <li>
 Collaborate with the team to develop and implement performance metrics to track model portfolios and investment solutions.
 </li>
 </ul>
 
 
 
 
 Manager/Fund Selection and Research:
 
 <ul>
 <li>
 Collaborate with senior colleagues to perform due diligence on external managers to ensure their suitability for investment, including screening third-party funds to assess their performance, risk, and alignment with investment objectives.
 </li>
 <li>
 Source external managers through a combination of quantitative and qualitative screening methods and maintain relationships with external managers, and service providers such as placement agents and intermediaries.
 </li>
 </ul>
 
 
 
 
 Cross-functional Collaboration and Implementation:
 
 <ul>
 <li>
 Manage communication with various internal and external stakeholders to ensure effective collaboration and timely dissemination of information.
 </li>
 <li>
 Coordinate with Asset Management teams, Corporate Communications, Legal &amp; Compliance, and other relevant departments to ensure timely and accurate communication related to all products, solutions and publications.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor Degree in Finance, Economics or Business. Graduate degrees including MSc Finance, MBA and investment qualifications such as CFA, CAIA, FRM are a plus.
 </li>
 <li>
 5-7 years of experience in wealth/asset management. Previous experience in consulting is a plus.
 </li>
 <li>
 Demonstrate understanding of manager selection and due diligence processes including knowledge of industry best practices.
 </li>
 <li>
 Ability to conduct research on external managers and third-party funds.
 </li>
 <li>
 Good understanding of liquid and illiquid strategies and asset allocation, portfolio construction and optimization techniques.
 </li>
 <li>
 Demonstrate a good understanding of market trends and economic indicators.
 </li>
 <li>
 Ability to communicate effectively and present information clearly.
 </li>
 <li>
 Ability to exhibit good analytical (qualitative and quantitative), and critical thinking skills.
 </li>
 <li>
 Fluent in English with excellent verbal and written communication skills. Arabic is a plus.
 </li>
 </ul>
 
 
 
 
 Only applicants who meet the strict criteria outlined above will be contacted as part of the shortlisting process.
 
</div>

Manager – Manager Selection & Research – CIO Office

CBRE Excellerate

<div>Who are we?
We are the market leader in commercial real estate services and investments, offering our clients across Africa and the Middle East an integrated range of high-quality real estate services, including facilities management, advisory and transaction services, and project management.
We primarily support corporate clients who procure services on a contractual basis throughout the Middle East and Africa, and even globally, depending on their portfolio.
Why choose us?
Imagine more than just the future of work &mdash; with CBRE Excellerate, you can help shape it. Within our leading international group, you will discover a culture that encourages entrepreneurship, where your outstanding work is not only valued but also celebrated. Collaborate with talented people, benefit from exceptional resources, and thrive both professionally and personally throughout your career journey. 
 
About the Role
The Receptionist is responsible to manage the reception as the first point of contact for the office and provide business operations, administrative support to the FM team&rsquo;s goal to deliver the FM services as per agreement. Assist Staff/Guests needs, and requirements related to facilities and other services being provided as part of the scope. Supports the FM team to successfully deliver the FM services at the site as per agreement. 
 
Key Responsibilities<ul><li>
Ensure the Reception is covered without fail during working hours</li><li>
Provide Superior Customer Service in all areas &amp; aspects and actively assist to ensure compliance of the Reception SLA&rsquo;s.</li><li>
Maintain security and safety standards as required, ensuring that visitors are recorded in logbook, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained.</li><li>
Maintain the record of all files and documents and monitor and maintain office supplies inventory.</li><li>
Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&amp;S and first aid.</li></ul> 
 Requirements<ul><li>
High school diploma or general education degree (GED) and a minimum of two years of related experience and/or training.</li><li>
Proficient computer skills, Knowledgeable in SAP, FMP, Lenel System</li><li>
Experience in FM corporate environment.</li><li>
Customer service skills.</li><li>
Administration skills.</li><li>
Ability to work well under pressure.</li></ul></div>

Receptionist

Zain Kuwait

<div>
 
 About The Role
 
 
 
 The In-House Collection Specialist is responsible for overseeing in-house debt collection activities and overseeing in-house collection juniors.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Oversee daily soft collection calls and collection processes.
 </li>
 <li>
 Oversee contacting of autopay customers to update their profiles.
 </li>
 <li>
 Oversee the processing of autopay tickets including adding, removing, updating requests as well as overseeing complaints and directly intervening on escalated complaints.
 </li>
 <li>
 Guide and train the in-house collection juniors in all matters related to collection activities ensuring that these are dealt with in a professional and efficient manner.
 </li>
 <li>
 Coordinate with collection agencies and legal firms regarding specific escalated cases where necessary.
 </li>
 <li>
 Coordinate with concerned internal departments regarding collection activities.
 </li>
 <li>
 Establish relevant KPIs related to collection activities and review performance reports, tracking debt collection, understanding key pain points and recommending actionable solutions to the Collections Manager
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Ability to lead, inspire and motivate stakeholders towards a common goal
 </li>
 <li>
 Ability to communicate, present and influence all levels of the organization
 </li>
 <li>
 Strong expertise in debt collection and debt collection processes
 </li>
 <li>
 Understanding of financial accounting and reporting
 </li>
 <li>
 Ability to run deep dive financial analyses
 </li>
 <li>
 Experience with analytics, financial dashboards and problem structuring
 </li>
 <li>
 Advanced MS Office skills (Excel, Word, PowerPoint, etc.)
 </li>
 <li>
 Clear ability to understand the dynamics of financial data to extract relevant information
 </li>
 <li>
 Experience working independently across a cross-functional team
 </li>
 <li>
 Strong problem-solving skills and ability to identify and frame key issues
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to analyze a situation and produce creative, original and useful solutions
 </li>
 <li>
 Experience designing KPIs, reports, dashboards
 </li>
 <li>
 Strong understanding of telecommunications products, trends and technology markets
 
 
 </li>
 </ul>
 E
 
 ducation Level &amp; Major:
 
 Bachelor&rsquo;s Degree required, master&rsquo;s in Finance, Accounting, Business, BI / Data Analyst or a related field
 
 
 
 Years of Experience:
 
 +2
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 <li>
 Kuwait Nationality Certificate-Sahel
 </li>
 </ul>
</div>

ZAIN2392 - In-House Collection

Egis

<div>
 
 Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.
 
 
 
 
 With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group&rsquo;s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis has long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are seeking an Assistant Resident Engineer to join our team for an exciting port project in Kuwait. In this role, you will be responsible for supporting the Resident Engineer in overseeing project management, construction management, and supervision services for a major port project.
 
 
 
 <ul>
 <li>
 Assist in managing day-to-day project activities, ensuring adherence to schedules, budgets, and quality standards
 </li>
 <li>
 Conduct regular site inspections and monitor construction progress
 </li>
 <li>
 Collaborate with all project stakeholders to resolve technical issues and ensure project compliance
 </li>
 <li>
 Support the Resident Engineer in coordinating with local authorities and regulatory bodies
 </li>
 <li>
 Participate in project meetings and contribute to decision-making processes
 </li>
 <li>
 Ensure compliance with safety regulations and environmental standards
 </li>
 <li>
 Assist in quality control and quality assurance activities throughout the project lifecycle
 </li>
 <li>
 Monitor and report on project risks, recommending mitigation strategies as needed
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Civil Engineering or related field
 </li>
 <li>
 Minimum of 12 years of experience in civil engineering, preferably in port projects or marine construction
 </li>
 <li>
 Strong knowledge of project management principles and construction management techniques
 </li>
 <li>
 Excellent skills in Microsoft Office Suite, including Project and Excel
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Excellent organizational and time management abilities
 </li>
 <li>
 Effective communication and interpersonal skills
 </li>
 <li>
 Ability to work in a multicultural environment
 </li>
 <li>
 Willingness to relocate to Kuwait for the duration of the project
 
 </li>
 </ul>
</div>

Assistant Resident Engineer

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Officer (On Ground) | Majid Al Futtaim Entertainment | Operations
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 To provide exceptional food and beverage service to VOX Cinemas guests, ensuring a high standard of hospitality and a memorable cinema experience.
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Greet customers warmly and create a friendly, welcoming environment.
 </li>
 <li>
 Assist guests with ticket purchases, seat selections, and promotions at the counter or via digital kiosks.
 </li>
 <li>
 Handle cash, card, and digital transactions accurately using the POS system.
 </li>
 <li>
 Provide detailed information about movie schedules, cinema services, loyalty programs, and ongoing promotions.
 </li>
 <li>
 Upsell tickets, combo deals, and retail items to maximize revenue.
 </li>
 <li>
 Respond professionally to customer inquiries, feedback, and complaints to ensure a positive experience.
 </li>
 <li>
 Ensure the box office, lobby, and customer service counters are clean, organized, and presentable at all times.
 </li>
 <li>
 Monitor customer flow and provide assistance to avoid queues or delays.
 </li>
 <li>
 Coordinate with cinema operations and F&amp;B teams to ensure smooth service and guest satisfaction.
 </li>
 <li>
 Maintain accurate records of transactions, refunds, and reports as required.
 </li>
 <li>
 Follow all company policies regarding hygiene, health, safety, and data security.
 </li>
 <li>
 Support colleagues and other departments during peak times, special events, and promotions.
 </li>
 <li>
 Uphold VOX Cinemas and Majid Al Futtaim Entertainment service standards at all times.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Minimum 1 year of experience in F&amp;B or hospitality; cinema or restaurant experience preferred.
 </li>
 <li>
 Strong communication and customer service skills, with a friendly and professional attitude.
 </li>
 <li>
 Ability to work under pressure in a fast-paced, guest-facing environment.
 </li>
 <li>
 Flexible to work shifts, including evenings, weekends, and public holidays.
 </li>
 <li>
 Adherence to hygiene, grooming, and uniform standards at all times.
 </li>
 </ul>
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Customer Service Officer

Trafalgar Luxury Group

<div>
 
 The
 
 Loss Prevention Officer
 
 is responsible for protecting the company's people, assets, merchandise, and reputation by implementing effective loss prevention, security, and safety practices across luxury retail stores. The role focuses on minimizing inventory shrinkage, preventing theft and fraud, conducting investigations, ensuring compliance with company policies, and maintaining a safe and secure environment for employees and customers while upholding the exceptional service standards expected in a luxury retail setting.
 
 
 
 Key Responsibilities
 
 
 
 
 Loss Prevention &amp; Asset Protection
 
 
 <ul>
 <li>
 Monitor and implement loss prevention procedures to minimize inventory shrinkage, theft, fraud, and financial losses.
 </li>
 <li>
 Conduct regular store inspections and audits to identify operational risks and procedural gaps.
 </li>
 <li>
 Investigate incidents involving internal theft, external theft, vendor fraud, and policy violations.
 </li>
 <li>
 Identify and report inventory discrepancies, stock shortages, and unusual loss trends.
 </li>
 <li>
 Recommend corrective actions to reduce future losses.
 </li>
 </ul>
 
 
 Security &amp; Safety
 
 
 <ul>
 <li>
 Monitor physical and electronic security systems, including CCTV, alarm systems, access control, sensor tags, and locks.
 </li>
 <li>
 Conduct routine inspections of stores, stockrooms, and facilities to identify security vulnerabilities.
 </li>
 <li>
 Ensure compliance with health, safety, and emergency procedures.
 </li>
 <li>
 Respond promptly to security incidents and emergencies while maintaining professionalism and discretion.
 </li>
 </ul>
 
 
 Investigations &amp; Compliance
 
 
 <ul>
 <li>
 Conduct investigations into security incidents, theft, fraud, and employee misconduct in accordance with company policies.
 </li>
 <li>
 Prepare detailed investigation reports and maintain accurate documentation of all incidents.
 </li>
 <li>
 Perform surveillance in areas vulnerable to loss, including retail floors, stockrooms, and warehouses.
 </li>
 <li>
 Support internal audits and ensure compliance with company policies, operational procedures, and loss prevention standards.
 </li>
 </ul>
 
 
 Training &amp; Awareness
 
 
 <ul>
 <li>
 Educate store teams on loss prevention policies, security procedures, and fraud prevention techniques.
 </li>
 <li>
 Promote awareness of shrinkage reduction initiatives and encourage compliance with security protocols.
 </li>
 <li>
 Assist in conducting security awareness programs and refresher training for employees.
 </li>
 </ul>
 
 
 Stakeholder Collaboration
 
 
 <ul>
 <li>
 Work closely with Store Managers and Operations teams to resolve loss prevention concerns.
 </li>
 <li>
 Coordinate with law enforcement authorities when required during investigations.
 </li>
 <li>
 Maintain strict confidentiality regarding investigations and sensitive company information.
 </li>
 <li>
 Support management in implementing preventive measures to enhance overall store security.
 </li>
 </ul>
 
 
 Internal Focus
 
 
 <ul>
 <li>
 Cash handling controls
 </li>
 <li>
 Inventory accuracy and stock protection
 </li>
 <li>
 Internal theft investigations
 </li>
 <li>
 Employee compliance audits
 </li>
 <li>
 Fraud prevention
 </li>
 <li>
 Physical asset protection
 </li>
 <li>
 Security access control
 </li>
 </ul>
 
 
 External Focus
 
 
 <ul>
 <li>
 Shoplifting prevention
 </li>
 <li>
 Organized retail crime
 </li>
 <li>
 Burglary and robbery prevention
 </li>
 <li>
 Vandalism
 </li>
 <li>
 Counterfeit activity
 </li>
 <li>
 Customer and employee safety
 </li>
 <li>
 Vendor-related fraud
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration, Criminal Justice, Security Management, Finance, or a related field.
 </li>
 <li>
 Professional certifications in Loss Prevention or Security Management are an advantage.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum
 
 5&ndash;8 years
 
 of experience in Loss Prevention, Asset Protection, Security, or Retail Operations.
 </li>
 <li>
 Previous experience in
 
 luxury retail, premium fashion, jewelry, watches, or high-end lifestyle brands
 
 is highly preferred.
 </li>
 </ul>
 
 
 Knowledge, Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong investigation and interviewing skills.
 </li>
 <li>
 Excellent analytical and problem-solving abilities.
 </li>
 <li>
 Knowledge of retail security systems, CCTV operations, &amp; access control systems.
 </li>
 <li>
 Experience in conducting audits and preparing investigation reports.
 </li>
 <li>
 High level of integrity, professionalism, and confidentiality.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to work under pressure and handle sensitive situations with discretion.
 </li>
 <li>
 Proficiency in Microsoft Office applications and report preparation.
 </li>
 <li>
 Strong attention to detail and observational skills.
 </li>
 </ul>
</div>

Loss Prevention Officer

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