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officer – complaint management

officer loss prevention

Marriott International

<div>Additional Information 
Job Number25196121 
Job CategoryLoss Prevention &amp; Security 
LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Officer-Loss Prevention

<div>Additional Information 
Job Number25202196 
Job CategoryLoss Prevention &amp; Security 
LocationW Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Loss Prevention Officer

<div>Gulf Marketing Group is one of the Middle East&rsquo;s leading, family owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education and technology. 
About the Role 
Sales Assistant at GMG will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service. 
Core Responsibilities: 
 
<ul><li>Describes product features and benefits; demonstrates the use and handling of the product
</li><li>Educates clients on brands quality standards and specifications
</li><li>Advises customers on product ranges best suited to their needs; Answers customers&rsquo; queries to help them make a decision on the purchase
</li><li>Provides information to customers on warranties, features, specifications, maintenance and care of products.
</li><li>Ensures customers&rsquo; needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
</li><li>Maintains awareness of new product launches, promotional events and sales
</li><li>Achieves sales targets by using sales techniques, up-selling and cross selling
</li><li>Ensures promotions and pricing are accurate and in line with company standards and policies
</li><li>Computes sale prices and discounts as applicable; Maintains sales records
</li><li>Receives and processes cash, changes and credit payments and generates invoices and receipts
</li><li>Operates as a cashier and be consistently accurate in money handling (in case applicable)
</li><li>Follows the store&rsquo;s after sales processes and ensures full adherence to repair/return policies and procedures
</li><li>Adheres to loss prevention, inventory controls and standard operating procedures of the company
</li><li>Provides assistance in store merchandising in product placement and arrangement
</li>Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times 
<li>
</li></ul>Self-Management: 
<ul>
<li>
Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
</li><li>Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development
</li><li>Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth</li></ul></div>

Sales Assistant - Oman National

Najah Business Solutions

HSE OfficerThe HSE Officer is responsible for developing, implementing, and monitoring Health, Safety, and Environmental policies and procedures across the company&rsquo;s operations.Diploma + 10 - 20 Years* Grad + 6 -15 years* Certified in IOSH OR NEBOSH (preferred).* First Aid and CPR Certificate* Fire warden Certificate* HSE experience in a manufacturing or industrial environment.* Strong knowledge of local HSE regulations and international standards.* Experience handling multi-location HSE responsibilities is an advantagesJob Types: Full-time, PermanentPay: RO800.000 - RO1,000.000 per month

HSE Officer for Omani

Kingdom World Trading SPC

Role (Overall Accountability) He is responsible for the following: &bull; Administration, operations management, device monitoring, and technical support of the Security Systems of the bank pertaining to the Test and Development environment. &bull; Assisting the security operations team in evaluating, testing, and implementing new security products, projects, and services. &bull; Supporting IT Security Projects&rsquo; team members. The Security Systems referenced here comprise, but not limited to, the following system under the Test and Development environment: &bull; Firewalls &bull; Web Application Firewalls &bull; Web Filtering &bull; Unified Threat Management &bull; DDOS Mitigation &bull; Network &amp; Firewall Compliance Tools &bull; Network Monitoring &bull; Intrusion Prevention Systems &bull; Consolidated Endpoint Security, comprising: o Anti-Virus o Data Leak Prevention o Disk Encryption o Threat Prevention o Device Control o Endpoint Detection and Response o Adaptive Threat Prevention o Application Control o Change Control o File Integrity Monitoring &bull; Multi Factor Authentication System &bull; Database Activity Monitoring &bull; File and Folder Encryption &bull; Data Classification &bull; Content Scanning Solution Official Information Technology Department IT Security Operations Job Description This Document is classified as Official Page 2 of 3 Principal Accountabilities &bull; Installation, administration and monitoring of bank&rsquo;s security systems, and other new technologies that will be implemented in the future. &bull; Backup, patch, update, and upgrade the security systems of the bank, while adhering to the Change and Release Management procedures implemented in the bank. &bull; Perform system health checks for all Security devices on periodic basis. &bull; Ensure that a detailed impact analysis of any change request is carried out and viable and tested solution is recommended. &bull; Review and update management and procedure documents to ensure that all changes in the processes and systems are adequately documented and up to date. &bull; Manage AMC renewals for all IT security systems, devices and infrastructure. &bull; Coordinate with the auditors (internal, external, and CBO) and assisting them in performing their duties while auditing the security systems. &bull; Participate and lead new projects and initiatives related to IT security. &bull; Monitor security systems&rsquo; capacity utilization and plan for enhancements proactively. &bull; Monitor Internet usage and report exceptions. &bull; Generate MIS reports for all security components. &bull; Ensure availability of all security systems on 24*7 basis. &bull; Supervise and ensure that all DR failover and failback tests are carried out successfully. &bull; Coordinate with his superiors in resolving issues and complaints. &bull; Coordinate with internal teams and external vendors to resolve issues and/or to implement system changes. &bull; Ensure regular updates on progress are conveyed to superiors. &bull; Ensure high quality deliverables and work products are provided and meet commitments for the schedule on satisfying the bank&rsquo;s user needs. &bull; Must build a strong sense of commitment among all his team members to meet the user satisfaction levels. &bull; Ensure that appropriate corrective and preventive actions are undertaken and resolve problems as soon as they arise. Key Interaction Individual / Entity Purpose All users in the Bank For security administration and support. Official Information Technology Department IT Security Operations Job Description This Document is classified as Official Page 3 of 3 Personnel Specifications Must be a graduate in Computer Science, Information Systems or equivalent IT disciplines, with 4-6 years of experience in the IT Security discipline. The candidates should have strong technical background in the following areas: &bull; Master&rsquo;s Degree in Cyber Security is a plus. &bull; Certifications in Cyber security/ IT Security / Risk - CISSP, CISM, CISA, GIAC, CEH, CRISC etc is a plus. &bull; Must have good knowledge of Standards such as ISO 27001, ISO 27005, PCI-DSS, CoBIT etc. Product certification such as CCNP, PCNSE, is preferable. &bull; Product trainings/certifications based on other technologies such as Juniper, RSA, Proxy and IPS devices is preferred. &bull; Hands-on experience on installation, administration, trouble shooting and user support of security products such as firewall/VPN, IDS/IPS, proxy servers, content filtering SW etc. &bull; LAN/WAN networking technologies, communication topologies and TCP/IP and other Network protocols, etc. &bull; Intranet, Internet and other web technologies. &bull; Windows/Unix/Linux operating systems and internetworked environments. &bull; OS and DB hardening procedures (Windows/Unix/Linux and Oracle/SQL etc.) &bull; Documentation MIS preparation and reporting. &bull; Good communication and presentation skills with good command of spoken and written English. &bull; Good interpersonal relations with pleasing personality. Signature of the staff Date Signature of the line manager Date *******Job Type: Full-timePay: RO700.000 - RO1,400.000 per month

Security Engineer

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25201925
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Leads development and training of team to improve results while maintaining standards. Must ensure sanitation and food standards are achieved.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Leading Pastry Culinary Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Encourages and builds mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serves as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Ensures and maintains the productivity level of employees.
 </li>
 <li>
 Ensures employees understand expectations and parameters.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Leads shifts while personally preparing food items and executing requests based on required specifications.
 </li>
 <li>
 Supervises and coordinates activities of cooks and workers engaged in food preparation.
 
 
 </li>
 </ul>
 
 Ensuring Culinary Standards And Responsibilities Are Met
 
 
 
 <ul>
 <li>
 Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.
 </li>
 <li>
 Recognizes superior quality products, presentations and flavor.
 </li>
 <li>
 Maintains food preparation handling and correct storage standards.
 </li>
 <li>
 Maintains purchasing, receiving and food storage standards.
 </li>
 <li>
 Supports procedures for food &amp; beverage portion and waste controls.
 </li>
 <li>
 Follows proper handling and right temperature of all food products.
 </li>
 <li>
 Supervises pastry preparation shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures.
 </li>
 <li>
 Ensures compliance with all applicable laws and regulations.
 </li>
 <li>
 Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
 </li>
 <li>
 Checks the quality of raw and cooked food products to ensure that standards are met.
 </li>
 <li>
 Assists in determining how food should be presented and creates decorative food displays.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 </li>
 <li>
 Strives to improve service performance.
 
 
 </li>
 </ul>
 
 Maintaining Culinary Goals
 
 
 
 <ul>
 <li>
 Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.
 </li>
 <li>
 Purchases appropriate supplies and manage inventories according to budget.
 
 
 </li>
 </ul>
 
 Supports Training and Development Activities
 
 
 
 <ul>
 <li>
 Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 </li>
 <li>
 Participates in training staff on menu items including ingredients, preparation methods and unique tastes.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently.
 </li>
 <li>
 Assists as needed in the interviewing and hiring of employee team members with appropriate skills.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluates results to choose the best solution and solve problems.
 </li>
 <li>
 Brings issues to the attention of the department manager and Human Resources as necessary.
 </li>
 <li>
 Attends and participates in all pertinent meetings.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Executive Pastry Chef

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25202343
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Management of Front Desk Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and building mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serves as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Supports all day-to-day operations.
 </li>
 <li>
 Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Coaches, counsels and encourages employees.
 </li>
 <li>
 Handles employee questions and concerns.
 </li>
 <li>
 Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
 </li>
 <li>
 Guides daily Front Desk shift operations.
 </li>
 <li>
 Communicates performance expectations to employees in accordance with job descriptions for each position.
 
 
 </li>
 </ul>
 
 Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
 
 
 
 <ul>
 <li>
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
 </li>
 <li>
 Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
 </li>
 <li>
 Supervises same day selling procedures to maximize room revenue and property occupancy.
 </li>
 <li>
 Understands the impact of Front Desk operations on the overall property financial goals and objectives.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service within guidelines.
 </li>
 <li>
 Handles guest problems and complaints seeking assistance from supervisor as necessary.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 
 
 </li>
 </ul>
 
 Managing Projects and Policies
 
 
 
 <ul>
 <li>
 Implementing the customer recognition/service program, communicating and ensuring the process.
 </li>
 <li>
 Assists in the review of comment cards and guest satisfaction results with employees.
 </li>
 <li>
 Ensures employees have the proper supplies and uniforms.
 </li>
 <li>
 Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
 
 
 </li>
 </ul>
 
 Supporting Handling of Human Resource Activities
 
 
 
 <ul>
 <li>
 Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 </li>
 <li>
 Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
 </li>
 <li>
 Provides feedback to individuals based on observation of service behaviors.
 </li>
 <li>
 Participates in an ongoing employee recognition program.
 </li>
 <li>
 Conducts training when appropriate.
 </li>
 <li>
 Participates in the employee performance appraisal process.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
 </li>
 <li>
 Performs all duties at the Front Desk as necessary.
 </li>
 <li>
 Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
 </li>
 <li>
 Complies with loss prevention policies and procedures.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Assistant Front Office Manager

Explore 39+ Officer loss prevention in Muscat this January. Find roles across top companies and apply now to boost your career.