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administrative assistant Jobs in Rawalpindi

administrative assistant

head of operations

hr associate

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operations assistant it

3S Solutions

Executive Assistant (Full-Time)Location: Adyala Road, Rawalpindi Shift Timing:<ul><li>Summer: 6 PM &ndash; 2 AM</li><li>Winter: 7 PM &ndash; 3 AM</li></ul>About UsWe are a well-established outsourcing firm with 14+ years of experience supporting international clients across e-commerce, digital, and business operations. We provide a dynamic work environment where adaptability, innovation, and continuous learning are highly valued.Job ResponsibilitiesThe Executive Assistant will be responsible for managing diverse tasks across e-commerce operations, content management, and digital coordination. Key duties include but are not limited to:<ul><li>Managing e-commerce operations: product listings, customer support, order handling, and returns management.</li><li>Maintaining CRMs, CMS platforms, and online databases with accuracy.</li><li>Creating, migrating, and updating content for websites, product catalogs, and marketing campaigns.</li><li>Assisting in website updates, minor troubleshooting, and coordinating with technical teams.</li><li>Preparing advanced reports, dashboards, and trackers using Excel/Google Sheets.</li><li>Designing and executing email campaigns via Mailchimp, Klaviyo, or Omnisend.</li><li>Designing basic marketing visuals using Canva (Photoshop knowledge is a plus).</li><li>Conducting market research, competitor analysis, and data scraping.</li><li>Supporting project management using Asana, ClickUp, Monday, or similar tools.</li><li>Drafting professional emails, proposals, and business documents for client and internal use.</li></ul>Skills &amp; QualificationsRequired:<ul><li>Hands-on experience Amazon, eBay, Walmart, Etsy, Shopify, WooCommerce, Wix, or WordPress.</li><li>Advanced knowledge of VLOOKUP, XLOOKUP, Macros, Pivot Tables, advanced formulas.</li><li>Proficiency with CRM/project management tools (Asana, ClickUp, Monday.com, Trello, Slack).</li><li>Knowledge of Mailchimp, Klaviyo, Omnisend, etc.</li><li>Strong English communication skills (written and verbal).</li><li>Excellent internet and computer proficiency, including fast typing and effective use of keyboard shortcuts &ndash; please don&rsquo;t bother applying if you are not at an advanced computer user, you will be tested.</li><li>Ability to adapt quickly and learn new software tools independently.</li></ul>Preferred (a strong plus):<ul><li>Graphic design tools (Photoshop/Illustrator).</li><li>Familiarity with AI productivity tools (ChatGPT, Copilot, Jasper, etc.).</li><li>Knowledge of automation tools.</li><li>Basic HTML/CSS for content updates.</li><li>Prior experience working with international clients in outsourcing or virtual assistance roles.</li></ul>What We Value<ul><li>Fast, self-motivated learners with problem-solving abilities.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to thrive in a fast-paced, ever-changing environment.</li></ul>Note: Salary will be discussed only after the evaluation stage. Compensation is negotiable based on skills and performance.P.S. There'll be a mandatory, paid probation period before a permanent contract is offered.Job Type: Full-timeApplication Question(s):<ul><li>This is an on-site job, and no remote work option is available. Are you comfortable with the timing (night shift, more details in job description) and location (Adyala Road, Rawalpindi)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Operations Assistant (IT)

INSPIRE BUILDERS GENERAL CONTRACTING COMPANY

Job Title: Operations Assistant Location: Rawalpindi-Pak Job Type: Full-TimeCompany: Truckoom Global Positioning Systems Trading LLC Website: https://truckoom.com/About the RoleWe are looking for a detail-oriented Operations Assistant to support and maintain accurate operational records. This role focuses on ensuring data accuracy, verifying operational activities, and maintaining proper documentation for installations, activations, and inventory.The ideal candidate will act as a control layer within the operations team, helping minimize errors and ensuring operational accountability.Key Responsibilities1. Installation &amp; Activation Verification<ul><li>Review daily installation reports and job cards</li><li>Ensure vehicles are correctly activated on the platform</li><li>Verify device IMEI mapping and SIM assignments</li><li>Identify and report discrepancies</li></ul>2. Database &amp; Documentation Management<ul><li>Maintain and update operational databases (vehicle records, IMEI, SIM, inventory)</li><li>Ensure data consistency across ERP and internal systems</li><li>Verify installation documents and certificates</li><li>Correct duplicate or incorrect entries</li></ul>3. Customer Request Monitoring (SLA Control)<ul><li>Track and escalate pending or overdue requests</li><li>Monitor response timelines and SLA compliance</li><li>Identify unattended or delayed cases</li></ul>4. Inventory &amp; Data Validation<ul><li>Monitor device inventory and cross-check with ERP and warehouse records</li><li>Identify discrepancies in stock or allocations</li><li>Conduct routine data audits</li></ul>5. Reporting &amp; Operational Support<ul><li>Prepare daily/weekly/monthly reports (installations, activations, errors, pending tasks)</li><li>Assist in internal operational planning and task tracking</li><li>Ensure readiness for scheduled activities</li></ul>RequirementsEducation: Bachelor&rsquo;s degree in Business Administration, IT, or related fieldExperience:<ul><li>1&ndash;3 years in operations, back office, QA, or data management</li><li>Experience with databases/record management preferred</li><li>Telematics or GPS industry experience is a plus</li></ul>Technical Skills<ul><li>Strong command of Excel / Google Sheets (formulas, pivot tables, reports)</li><li>Data management and organization skills</li><li>Data verification and quality assurance</li><li>Reporting and documentation skills</li><li>Basic knowledge of GPS/telematics (preferred, not mandatory)</li></ul>What We&rsquo;re Looking For<ul><li>High attention to detail</li><li>Strong analytical and problem-solving skills</li><li>Ability to work independently in a remote environment</li><li>Good communication and coordination skills</li></ul>Work Location: In person

Operations Assistant

Meds IT Nexus

Exciting Opportunity: Assistant Team Lead CRM Operations at Meds Nexus PVT.. Ltd.About Us: Meds Nexus PVT. Ltd. is at the forefront of the medical billing and healthcare industry, dedicated to delivering top-notch services to our clients. We pride ourselves on maintaining the highest standards of efficiency, compliance, and innovation. We are currently seeking a talented and driven Assistant Team Lead RCM Operations to join our dynamic team.Position Overview: As the Assistant Team Lead, RCM Operations, you will play a crucial role in managing and guiding a team of Medical Billing Associates. You will be responsible for ensuring the accuracy and efficiency of the revenue cycle management process, from medical coding to claims submissions and payment posting. This is an excellent opportunity for a motivated individual to contribute to our mission and grow within a leading organization.Key Responsibilities:<ul><li>Supervise and mentor a team of Medical Billing Associates, ensuring high performance and adherence to protocols.</li><li>Oversee the end-to-end revenue cycle management process, including medical coding, charge entry, claims submissions, payment posting, and follow-up.</li><li>Conduct regular team meetings to provide updates, address issues, and ensure smooth operations.</li><li>Monitor team performance metrics and implement improvement plans as needed.</li><li>Ensure compliance with federal and state regulations in all billing operations.</li><li>Develop and implement training programs for new hires and existing staff to enhance their skills and knowledge.</li><li>Review operational data to identify trends and areas for improvement, making recommendations to Asst. Manager or Manager Operations.</li></ul>Skills and Qualifications:<ul><li>Strong knowledge of RCM processes and best practices.</li><li>Excellent leadership and team management skills.</li><li>Effective communication and interpersonal abilities.</li><li>Proficiency in conflict resolution and problem-solving.</li><li>Strong analytical and data interpretation skills.</li><li>Experience with medical billing software and tools.</li><li>High attention to detail and accuracy.</li><li>Ability to work in a fast-paced environment and meet deadlines.</li><li>Education: Minimum Intermediate or higher in any field.</li><li>Experience: 2-3 years of hands-on experience in customer support/sales or both preferred</li><li>Communication: Excellent verbal and written English skills</li><li>Tech Proficiency: Familiarity with MS Office (Word, Excel, PowerPoint), RingCentral, Avaya/Cisco IP Phones</li><li>Industry Knowledge: Prior experience in the U.S. Healthcare industry is a plus-</li><li>Availability: Must be available to work U.S. business hours (6:00 PM &ndash; 3:00 AM PST)</li></ul>Perks &amp; Benefits:&middot; Paid Leaves&middot; HR Bonus&middot; Inflation Bonus&middot; Promotion&middot; Increments&middot; Medical Coverage&middot; Leave Encashment&middot; Contributory Saving Plan (CSP)&middot; Saturday and Sunday Off&middot; Transportation allowances only for female staff&middot; Complementary Food (Dinner) &amp; Tea/Green Tea (Two times)Job Details:<ul><li>Industry: Healthcare/Medical Billing</li><li>Functional Area: Operations</li><li>Total Positions: 3</li><li>Job Shift: Night Shift (First Shift)</li><li>Job Type: Full Time/Permanent</li><li>Job Location: Islamabad, Rawalpindi, Pakistan</li><li>Gender: Open to all</li><li>Minimum Education: Bachelor's Degree</li><li>Preferred Education: BBA/MBA/BSCS/BS/M.Sc/MS or related field</li><li>Career Level: Assistant Team Lead</li><li>Minimum Experience: 3+ Years in RCM operations with at least 1-2 years in a supervisory role</li></ul>Why Join Us:<ul><li>Be a part of a leading and innovative organization in the healthcare industry.</li><li>Opportunities for professional growth and development.</li><li>Collaborative and supportive work environment.</li><li>Competitive salary and benefits package.</li></ul>To Apply: If you are ready to take on a challenging and rewarding role, we want to hear from you! Please send your resume and cover letter to careers@medsnexus.com with the subject line &quot;Application for Assistant Team Lead RCM Operations.&quot;We look forward to your application!Best regards,Job Type: Full-timeWork Location: In person

Assistant Team Lead CRM Operation

Arthur Lawrence

We are hiring a &quot;Virtual Assistant&quot; &ndash; Front Office We are looking for a highly organized and professional &quot;Virtual Assistant&quot; with prior experience in front office operations. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.Key Responsibilities:<ul><li>Handle front office tasks such as managing emails, scheduling appointments, and responding to inquiries.</li><li>Maintain professional communication with clients and stakeholders.</li><li>Organize and update records, documents, and databases.</li><li>Coordinate meetings and manage calendars effectively.</li><li>Provide administrative support to ensure smooth daily operations.</li></ul>Requirements:<ul><li>Proven experience as a Virtual Assistant or in a front office/admin role.</li><li>Relevant experience of 1&ndash;2 years.</li><li>Exceptional verbal and written communication skills.</li><li>Strong organizational and time management abilities.</li><li>Proficiency in MS Office, Google Workspace, and communication tools.</li></ul>Interested candidates submit your Resumes at:sibgha.munis@arthurlawrence.netJob Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthWork Location: In person

Virtual Assistant

Navigator HR Consulting Solutions

<div>
 
 Job Title:
 
 Assistant Manager &ndash; Customer Success
 
 
 
 Department:
 
 Customer Success
 
 
 
 Location:
 
 Bahria Town Phase 4, Rawalpindi
 
 
 
 Job Type:
 
 Full-Time | Onsite
 
 
 
 Working Hours:
 
 6:00 PM &ndash; 2:30 AM
 
 
 
 Schedule:
 
 Alternating Saturdays
 
 
 
 Salary:
 
 PKR
 
 180,000 &ndash; 200,000 per month
 
 
 
 
 Transport:
 
 Company-Provided
 
 
 
 Gender Requirement:
 
 Female Candidates Only
 
 
 
 Job Overview
 
 
 
 We are hiring a
 
 results-driven Assistant Manager &ndash; Customer Success
 
 to lead and support customer operations, team performance, and service delivery excellence. This role is ideal for professionals with strong experience in
 
 customer success, client relationship management, team leadership, and operations management
 
 .
 
 
 You will play a key role in ensuring
 
 customer satisfaction, retention, and operational efficiency
 
 , while driving team accountability, structured processes, and continuous improvement.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Success &amp; Relationship Management
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with clients to ensure customer satisfaction and retention
 </li>
 <li>
 Proactively identify service risks, red flags, and escalation points
 </li>
 <li>
 Handle customer escalations and critical conversations professionally
 
 
 
 </li>
 </ul>
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Supervise day-to-day activities of the Customer Success team
 </li>
 <li>
 Ensure team accountability, responsiveness, and service quality
 </li>
 <li>
 Coach and mentor team members on communication, ownership, and professionalism
 </li>
 <li>
 Support performance evaluations, onboarding, and team development
 
 
 
 </li>
 </ul>
 
 Operations &amp; Process Management
 
 
 
 <ul>
 <li>
 Ensure accurate maintenance of:
 </li>
 <ul>
 <li>
 Customer health updates
 </li>
 <li>
 Meeting minutes
 </li>
 <li>
 Action trackers
 </li>
 <li>
 Internal notes and documentation
 
 </li>
 </ul>
 <li>
 Monitor adherence to service standards, processes, and KPIs
 </li>
 <li>
 Drive process improvements to enhance efficiency and consistency
 
 
 </li>
 </ul>
 
 Coordination &amp; Execution
 
 
 
 <ul>
 <li>
 Collaborate with internal teams to ensure timely issue resolution
 </li>
 <li>
 Maintain strong follow-up on pending tasks, action items, and commitments
 </li>
 <li>
 Ensure smooth execution of customer-facing operations
 
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong team management and leadership skills
 </li>
 <li>
 Excellent customer relationship management and communication
 </li>
 <li>
 Ability to handle escalations and high-pressure situations
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Proficiency in reporting, tracking, and process monitoring
 </li>
 <li>
 High level of ownership, accountability, and follow-through
 </li>
 <li>
 Strong command of tools like Zoom, Microsoft Teams, Outlook, and collaboration platforms
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Management, Communications, or related field
 </li>
 <li>
 5&ndash;7 years of experience in:
 </li>
 <ul>
 <li>
 Customer Success
 </li>
 <li>
 Client Services
 </li>
 <li>
 Account Management
 </li>
 <li>
 Operations
 
 </li>
 </ul>
 <li>
 Proven experience in team leadership and service delivery management
 
 
 </li>
 </ul>
 
 Performance Metrics (KPIs)
 
 
 
 <ul>
 <li>
 Customer satisfaction and retention rates
 </li>
 <li>
 Reduction in service risks and escalations
 </li>
 <li>
 Team performance, accountability, and communication quality
 </li>
 <li>
 Accuracy in reporting, documentation, and tracking systems
 </li>
 <li>
 Contribution to process improvement and operational excellence
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary: PKR 180K &ndash; 200K
 </li>
 <li>
 Company-provided transport
 </li>
 <li>
 Professional and structured work environment
 </li>
 <li>
 Leadership role with career growth opportunities
 </li>
 <li>
 Exposure to high-impact customer success operations
 
 </li>
 </ul>
</div>

Assistant Manager – Customer Success (Female)

Tweety Four 7

Job Title: Assistant Manager &ndash; Customer Success Department: Customer Success Location: Bahria Town Phase 4, Rawalpindi Job Type: Full-Time | Onsite Working Hours: 6:00 PM &ndash; 2:30 AM Schedule: Alternating Saturdays Salary: PKR 180,000 &ndash; 200,000 per month Transport: Company-Provided Gender Requirement: Female Candidates OnlyJob OverviewWe are hiring a results-driven Assistant Manager &ndash; Customer Success to lead and support customer operations, team performance, and service delivery excellence. This role is ideal for professionals with strong experience in customer success, client relationship management, team leadership, and operations management.You will play a key role in ensuring customer satisfaction, retention, and operational efficiency, while driving team accountability, structured processes, and continuous improvement.Key ResponsibilitiesCustomer Success &amp; Relationship Management<ul><li>Build and maintain strong relationships with clients to ensure customer satisfaction and retention</li><li>Proactively identify service risks, red flags, and escalation points</li><li>Handle customer escalations and critical conversations professionally</li></ul>Team Management &amp; Leadership<ul><li>Supervise day-to-day activities of the Customer Success team</li><li>Ensure team accountability, responsiveness, and service quality</li><li>Coach and mentor team members on communication, ownership, and professionalism</li><li>Support performance evaluations, onboarding, and team development</li></ul>Operations &amp; Process Management<ul><li>Ensure accurate maintenance of:</li><li>Customer health updates</li><li>Meeting minutes</li><li>Action trackers</li><li>Internal notes and documentation</li><li>Monitor adherence to service standards, processes, and KPIs</li><li>Drive process improvements to enhance efficiency and consistency</li></ul>Coordination &amp; Execution<ul><li>Collaborate with internal teams to ensure timely issue resolution</li><li>Maintain strong follow-up on pending tasks, action items, and commitments</li><li>Ensure smooth execution of customer-facing operations</li></ul>Required Skills &amp; Competencies<ul><li>Strong team management and leadership skills</li><li>Excellent customer relationship management and communication</li><li>Ability to handle escalations and high-pressure situations</li><li>Strong organizational skills and attention to detail</li><li>Proficiency in reporting, tracking, and process monitoring</li><li>High level of ownership, accountability, and follow-through</li><li>Strong command of tools like Zoom, Microsoft Teams, Outlook, and collaboration platforms</li></ul>Qualifications &amp; Experience<ul><li>Bachelor's degree in Business Administration, Management, Communications, or related field</li><li>5&ndash;7 years of experience in:</li><li>Customer Success</li><li>Client Services</li><li>Account Management</li><li>Operations</li><li>Proven experience in team leadership and service delivery management</li></ul>Performance Metrics (KPIs)<ul><li>Customer satisfaction and retention rates</li><li>Reduction in service risks and escalations</li><li>Team performance, accountability, and communication quality</li><li>Accuracy in reporting, documentation, and tracking systems</li><li>Contribution to process improvement and operational excellence</li></ul>What We Offer<ul><li>Competitive salary: PKR 180K &ndash; 200K</li><li>Company-provided transport</li><li>Professional and structured work environment</li><li>Leadership role with career growth opportunities</li><li>Exposure to high-impact customer success operations</li></ul>Job Type: Full-timePay: Rs180,000.00 - Rs200,000.00 per monthWork Location: In person

GrowthRatio Solutions

Job description:Job Title: CSR for e-commerce OperationsJob OverviewWe are looking for a reliable and detail-oriented eBay Assistant &ndash; Operations to support day-to-day activities of our eBay store. The role focuses on product listings, order processing, shipment tracking, customer communication, and handling returns and cases while maintaining strong account performance.Responsibilities:Create, update, and manage product listings on eBayProcess customer orders accurately and on timeUpload and monitor shipment tracking detailsRespond to customer messages professionally and within required timeframesManage customer feedback and follow up where necessaryHandle return requests and refund processing according to company guidelinesAssist in resolving eBay cases and customer disputesMonitor account performance metrics and ensure compliance with eBay standardsMaintain organized records related to orders, messages, and casesRequirements:Prior experience with eBay account operations is preferredStrong written English communication skillsGood attention to detail and time managementAbility to handle multiple tasks efficientlyBasic computer skills and familiarity with online marketplacesProblem-solving mindset and customer-focused approachWork Details: Freshers can also applyJob Type: Full-timeLocation: Onsite 10AM - 6PMJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs40,000.00 per monthWork Location: In person

E-commerce Support Representative

Explore 105+ Operations assistant it in Rawalpindi this April. Find roles across top companies and apply now to boost your career.

105 operations assistant it jobs In Rawalpindi

Operations Assistant (IT)

Operations Assistant

Assistant Team Lead CRM Operation

Virtual Assistant

Assistant Manager – Customer Success (Female)

Assistant Manager – Customer Success (Female)

E-commerce Support Representative