people operations specialist Jobs in Cairo

people operations specialist

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operations executive

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operations leader

IntouchCX

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
 
 As one of the world&rsquo;s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
 
 We&rsquo;re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
 
 
 As Director of Operations, You Will&hellip;
 
 
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 Drive &ldquo;best practices&rdquo; in all areas of responsibility
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 Ensure proper planning, staffing, training and development is achieved across all teams
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 Be responsible for ramp-up drives and goals
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 Create action plans for continuous growth and improvement, business development and client satisfaction
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 Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service
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 Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies &amp; processes
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 Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture
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 Motivate and inspire teams, while building trusting relationships throughout the organization
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 Develop and execute motivational incentives on the floor
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 Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations
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 Maintain close auditing cadence through reporting, observations and personal contact
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 Work directly with Operations Workforce Optimization teams to deliver client staffing requirements
 
 
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 As Director of Operations, You Have&hellip;
 
 
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 Post-secondary diploma or degree with a major in Business
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 7 - 9 years of experience in contact center leadership, including managing cross-functional teams
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 5 years of relevant experience in client relationship management
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 Experience in analyzing/influencing profit &amp; loss statements and performing cost analysis
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 Experience with maintaining and developing operational statistics, financial management information and results reporting
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 Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments
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 Excellent organizational and time management skills with the ability to work under tight deadlines
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 The ability and motivation to meet program and internal business KPIs
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 The ability to implement change and innovation throughout teams
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 </ul>
</div>

Director of Operations

Uber

<div>
 
 About The Role
 
 
 
 We're looking for an exceptional leader to join Uber as Head of Supply, Egypt, reporting to the General Manager.
 
 
 This is one of the most critical leadership roles in the market, owning the end-to-end strategy and execution required to build the engine that transforms life for millions. With clear accountability for key outcomes across active driver growth and engagement, your work will directly shape marketplace reliability, earner experience, and fuel Uber's engine to win in one of the region's most dynamic and competitive environments.
 
 
 You will lead the Egypt supply team, and also serve as the market's strongest advocate for earners, influencing local, regional, and global stakeholders to ensure Uber remains the platform of choice for drivers and partners in Egypt.
 
 
 This role sits at the intersection of strategy, operations, analytics, and cross-functional and cross-regional leadership. It requires a hybrid leader who can balance the street-smart grit needed to navigate complex local nuances with the strategic vision to design a multi-channel growth engine. If you are highly strategic, deeply analytical, commercially sharp, operationally rigorous, and able to get things done in complex, ambiguous environments, this role is for you.
 
 
 
 What You'll Do
 
 
 
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 Own Egypt's supply strategy Define and drive the end-to-end supply strategy for Egypt, translating company and market priorities into a clear operating plan that delivers sustainable driver growth and stronger marketplace health.
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 Own and drive the core supply outcomes Own the market's most important supply metrics, including Active Drivers, and overall driver growth. Diagnose performance, identify structural gaps, and make the right strategic and operational trade-offs to deliver results.
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 Lead execution through a high-performing team Lead and develop a strong team with clear priorities, high standards, and a strong bias for action. Create operating rhythms that ensure rigorous execution, accountability, and continuous improvement.
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 Lead through influence across functions Partner closely with Marketplace, various cross-functional, regional and global teams, and regional leadership. Align stakeholders around priorities, mobilize resources, and drive cross-functional execution on the market's most important supply challenges.
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 Champion the earner experience Be the voice of drivers, acquisition partners, and fleet operators in Egypt. Build a deep understanding of their needs, economics, and pain points, and ensure these insights shape strategy, process, and priorities.
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 Use data to drive judgment and action Bring rigor to decision-making through structured analysis, strong business judgment, and clear prioritization. Move fluidly between deep dives and executive-level synthesis.
 
 
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 What You'll Need
 
 
 
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 7+ years of experience in strategy, operations, marketplace businesses, technology, or other fast-paced, high-performance environments
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 Proven track record of building strategy and leading execution against growth, operational, or marketplace goals
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 Exceptional analytical and problem-solving skills, with the ability to turn ambiguity into clear priorities, structured plans, and measurable results
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 Strong people leadership experience, with a track record of building, developing, and raising the bar on teams
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 Strong commercial and business judgment, with experience managing budgets and the ability to balance short-term execution with long-term strategic value creation
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 Excellent stakeholder management and influencing skills across levels, functions, and geographies
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 Excellent written and verbal communication skills
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 Strong understanding of Egypt's operating environment and the ability to translate local market realities into practical, scalable strategies
 
 
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 Preferred Qualifications
 
 
 
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 Bachelor's degree in Economics, Finance, Engineering, Statistics, Business, or a similarly rigorous field
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 Experience in two-sided marketplaces or mobility
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 Experience working closely with external partners and central teams to advocate for market-specific needs
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 SQL or strong comfort working with data tools is a plus
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</div>

Head of Supply, Egypt

Hyde Park Developments

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 Monitor and manage daily operations across assigned zones
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 Allocate tasks and prioritize workload for Operations Executives
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 Conduct regular site inspections and quality checks
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 Supervise and guide Operations Executives during shifts
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 Review, validate, and consolidate daily operational reports
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 Coordinate with contractors, service providers, and internal departments
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 Lead on-site response during incidents, events, or peak periods
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 Support fit-out activities, openings, and special events
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 Act as escalation point before involving management
 
 
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 Requirements
 
 
 
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 Bachelor's degree in Business Administration, Operations Management, or a related field
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 Minimum 2-5 years of experience
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 Proven experience in operations, facilities management, or site supervision (preferably in multi-site or zone-based environments)
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 Ability to conduct site inspections, audits, and quality control checks with attention to detail
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 Strong problem-solving skills with the ability to handle on-site incidents and act as the first point of escalation
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 Experience coordinating with contractors, vendors, and internal stakeholders
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 Ability to manage operations during high-pressure situations such as peak hours, events, or emergencies
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</div>

Operations Senior Executive

Nawy

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 The Operations Executive at Nawy Real Estate will be responsible for supporting the daily operations to ensure efficient and smooth business processes. This role involves coordinating across various departments to facilitate operational activities, manage documentation, and contribute to the continuous improvement of internal workflows.
 
 
 
 Key Responsibilities:
 
 
 
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 Coordinate and monitor daily operations to support business objectives
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 Manage operational data entry, record keeping, and reporting activities
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 Collaborate with cross-functional teams to ensure effective communication and process alignment
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 Assist in implementing process improvements and operational initiatives
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 Support project management efforts by tracking progress and deadlines
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 Ensure compliance with company policies and procedures
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 Handle vendor and client communications related to operational matters
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 Prepare regular reports and presentations for management review
 
 
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 Requirements
 
 
 
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 Bachelor's degree in Business Administration, Operations Management, or related field
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 1-3 years of experience in operations support or administrative roles, preferably within real estate or related industries
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 Strong organizational and time management skills
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 Excellent communication and interpersonal skills
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 Proficiency in MS Office Suite and familiarity with CRM or ERP systems
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 Ability to work collaboratively in a team-oriented environment
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 Detail-oriented with a focus on accuracy and process improvement
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</div>

Operations Executive

Amazon

<div>
 
 Description
 
 
 
 Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies &ndash; including attendance tracking &ndash; are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates&rsquo; performance &ndash; including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
 
 
 Key job responsibilities
 
 
 
 Responsibilities
 
 
 
 We're seeking a Team lead for Ultra Fast Grocery (UFG) Under The Roof (UTR) operations in Egypt. In this role, you will be responsible for:
 
 
 Managing, on a daily basis, end to end UTR operations for either one large site or a combination of small sites, supervising store operations:
 
 
 Meeting customer facing metrics, while maintaining operational / quality targets and upholding safety and morale of the team reporting to you.
 
 
 Driving performance management of your team members. Preparing and implementing training and development plans for the pickers.
 
 
 Working closely with merchant stakeholders to continuously improve the operations process and attain a sustained level of performance improvement.
 
 
 Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.
 
 
 The job requires to work on flexible shifts including night/ weekends and different areas
 
 
 
 Basic Qualifications
 
 
 
 A Bachelor&rsquo;s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
 
 
 Strong communication skills (written and verbal).
 
 
 Proficiency in MS Excel.
 
 
 Ability travel to different stores within Egypt
 
 
 
 Preferred Qualifications
 
 
 
 A self-motivated person with the ability to motivate the associates/team members.
 
 
 Strong execution skills, action oriented, go getter.
 
 
 Resourceful to identify the way to get things done using limited resources.
 
 
 Ability to work under pressure situations.
 
 
 Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
 
 
 Good people management skills.
 
 
 Good analytical and problem solving skills.
 
 
 1-3 yrs of experience in managing a process and people as a lead.
 
 
 Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Knowledge of SQL would be advantageous.
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A3089517
</div>

Operations Executive, Amazon Now, Amazon Now - Egypt

Savills Middle East

<div>
 We are seeking a conscientious and driven Operations Executive to join our Middle East International Residential Sales team. Based in West Cairo, this full-time role involves extensive travel across Egypt and occasionally the wider region, requiring flexibility and a proactive attitude.
 
 
 The successful candidate will have a proven track record in residential transactions and business development, working with UHNWI, family offices, and trusts in Egypt to advise on global residential investment opportunities, with a focus on the UK and London.
 
 
 
 Key Responsibilities
 
 
 
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 Coordinate and manage all activities of the operational subcontractors (security, cleaning, fire, pest control, landscaping, and others)
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 Cooperate with other departments (e.g. financial, marketing, technic)
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 Liaise with tenants, to manage their ongoing operational and technical requests.
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 Manage the operational part of service charge budget and prepare recommendations for improvement.
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 Provide operational data, analysis as required to by Department Head
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 Manage proper handovers of the Units and any systems from or to Tenants and other users, and contractors.
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 Manage all ongoing operational issues to ensure smooth and continuous operations of the property.
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 Controlling &amp; ensuring tenants compliance with provisions of their leases e.g User, Building regulation, repair &amp; maintenance, health &amp; safety.
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 Management of tenant&rsquo;s operational &ldquo;complaints&rdquo;.
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 Manage and ensure fulfilment of third-party contractor&rsquo;s contractual obligations to ensure smooth operation, repairs etc.
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 Control of working practices of contractors in the property
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 Managing the tendering or re-tendering of any operational service required at the property.
 
 
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 Experience
 
 
 
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 A minimum of 1-3 years experience in Facility Management or Operational management.
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 Business development and lead generation
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 Strong negotiation and closing skills
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 Communication and presentation skills (client-facing at senior level)
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 Networking and stakeholder engagement
 
 
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 </ul>
 Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
</div>

ADO Group

<div>
 
 
 About the Company
 
 
 
 
 
 
 We are a leading manufacturer in the construction sector looking for a strategic and results-driven Sales Director to lead our expansion across Egypt and the African continent. Based in Egypt, this role is pivotal in establishing our brand as a market leader in the PVC profile industry.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 This role is pivotal in establishing our brand as a market leader in the PVC profile industry.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
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 Strategic Market Expansion:
 
 Develop and execute comprehensive sales strategies to penetrate the Egyptian and African building materials markets, specifically focusing on PVC window and door systems.
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 Revenue Growth:
 
 Take full ownership of regional sales targets, ensuring the achievement of aggressive growth and sustainable profit margins.
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 Key Account Management:
 
 Build and maintain high-level relationships with major fabricators, construction companies, real estate developers, and architectural firms.
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 Distribution Network:
 
 Identify, recruit, and manage a robust network of distributors and dealers across the region.
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 Market Intelligence:
 
 Stay ahead of industry trends, competitor movements, and local regulatory changes to pivot strategies effectively.
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 Qualifications
 
 
 
 
 
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 Experience:
 
 Minimum of 5 years of successful sales experience in the Building Materials sector. Direct experience in PVC or aluminum profiles or window/door systems is highly preferred.
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 Regional Expertise:
 
 Proven track record of sales operations or business development within Egypt and Africa.
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 Education:
 
 Bachelor&rsquo;s degree in Business Administration, Engineering, or a related field.
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 Language Skills:
 
 Native or near-native proficiency in Arabic and professional fluency in English.
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 Travel Mobility:
 
 Willingness and ability to travel extensively across Egypt and various African countries.
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 </ul>
 
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
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 Strong negotiation skills
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 A "hunter" mindset
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 The ability to navigate complex, multi-cultural business environments
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 </ul>
 
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
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 Experience in the PVC profile industry
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 Established network within the construction sector
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 </ul>
 
 
</div>

Sales Director – Egypt

Explore 446+ Operations leader in Cairo this May. Find roles across top companies and apply now to boost your career.

446 operations leader jobs In Cairo

Director of Operations

Head of Supply, Egypt

Operations Senior Executive

Operations Executive

Operations Executive, Amazon Now, Amazon Now - Egypt

Operations Executive

Sales Director – Egypt