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operations manager ai health tech product hybrid

Massive Bio, Inc.

<div><h2 class="jobSectionHeader"><b>About Massive Bio</b></h2><p>
Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.</p><p>
Founded in 2015 and headquartered in the U.S., Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.</p><h2 class="jobSectionHeader"><b>
About the Role</b></h2><p>
We are looking for an experienced operations leader to manage and improve a critical customer-facing function end-to-end. This role will focus on team leadership, quality assurance, process optimization, and performance measurement.</p><p>
The ideal candidate is a hands-on, process-driven operator who can build structure, coach teams in real time, and create scalable standards in a growing environment.</p><h2 class="jobSectionHeader"><b>
What You'll Do</b></h2><ul><li><p>
Lead team coaching, quality assurance, and day-to-day performance management</p></li><li><p>
Develop scorecards, feedback loops, and coaching frameworks that improve team performance and consistency</p></li><li><p>
Build and maintain SOPs, scripts, workflows, and best practice documentation</p></li><li><p>
Establish and track KPIs such as SLAs, response times, schedule adherence, and quality metrics</p></li><li><p>
Create dashboards and reporting systems to monitor team performance and operational health</p></li><li><p>
Identify workflow bottlenecks, test improvements, and measure the impact of changes</p></li><li><p>
Manage action items, follow-ups, and accountability structures to ensure timely resolution</p></li><li><p>
Partner with cross-functional teams to support smooth handoffs and well-coordinated workflows</p></li><li><p>
Maintain data accuracy across systems and provide clear reporting to leadership</p></li><li><p>
Support hiring, onboarding, and development of team members while fostering a culture of accountability and continuous improvement</p></li></ul><h2 class="jobSectionHeader"><b>
Who You Are</b></h2><ul><li><p>
5&ndash;10 years of experience in operations, team leadership, customer service, or a related function</p></li><li><p>
Proven experience building or improving quality assurance, coaching, or performance management processes</p></li><li><p>
Strong track record of managing operational targets, including response times, quality metrics, schedule adherence, and customer satisfaction</p></li><li><p>
Comfortable using Excel, reporting tools, and CRM or operational systems to monitor and improve performance</p></li><li><p>
Strong written and verbal English communication skills, with the ability to communicate clearly across teams and with leadership</p></li><li><p>
Hands-on and comfortable staying close to the work, not just managing from a distance</p></li><li><p>
Process-oriented, organized, and able to build structure in a fast-changing environment</p></li><li><p>
Data-driven, with sound judgment and the ability to balance speed, quality, and operational consistency</p></li><li><p>
Collaborative and effective in cross-functional settings</p></li></ul><h2 class="jobSectionHeader"><b>
Nice to Have</b></h2><ul><li><p>
Experience in healthcare, customer success, or another high-trust service environment</p></li><li><p>
Experience managing remote or distributed teams across time zones</p></li><li><p>
Familiarity with customer intake, call center, or customer experience operations</p></li></ul><p></p><p>
</p><p>LMD59hnYNr</p></div>

Operations Manager (AI health-tech product) - Hybrid

Krila Consultancy

<div><p><b><i>Location:</i></b> Istanbul, Turkey (Hybrid/Field)</p><p><b><i>
Company:</i></b> Edge Signal</p><p><b><i>
Reports to:</i></b> Customer Success &amp; Operations</p><p></p><p>
Our client Edge Signal is an innovation-driven AI technology company based in Canada, providing an Edge AI platform for the world&rsquo;s largest retail groups. We don't install cameras or pull cables; we provide an intelligent &quot;Overlay&quot; that connects to existing CCTV infrastructure to generate high-value behavioral metrics.</p><p>
We are looking for a Customer Success Manager to own the end-to-end delivery of our solution. You will be the &quot;bridge&quot; between our world-class development team in Canada and the operations teams of our Tier-1 clients.</p><p></p><p><b><i>
What You Will Do</i></b></p><ul><li>Deployment Orchestration: Manage the end-to-end rollout of Edge Signal boxes across retail sites. You will coordinate logistics, verify hardware arrival, and ensure the onboarding process is seamless.</li><li>Technical Liaison: Act as the primary technical point of contact for client IT and Network departments. You will guide them through firewall permissions, NVR configurations, and IP address assignments.</li><li>Remote Site Auditing: Lead the remote configuration of cameras. You will assess camera angles, map RTSP streams, and determine the optimal setup for specific AI rules.</li><li>Team Leadership: Manage and mentor a junior operations team responsible for daily site health checks and basic onboarding tasks.</li><li>Process Architecture &amp; Documentation: You will own the &quot;Institutional Memory&quot; of our operations. You are responsible for clearly defining, documenting, and maintaining all onboarding and regular site-check procedures. Your goal is to ensure that information belongs to the organization, not a person, making our expansion &quot;anti-fragile&quot; and independent of any single individual.</li><li>Tooling &amp; Automation Strategy: You will identify manual friction points in the daily operations of your team and work directly with the development team to request and define the internal tools needed to automate health checks and simplify the management of 700+ sites.</li><li>Customer Success &amp; Reporting: Join weekly/bi-weekly client calls to report on site health, identify &quot;data gaps&quot; due to camera positioning, and translate AI snapshots into actionable operational insights.</li><li>Bug Triage: Act as the first filter for technical issues, determining if a problem is a site-specific issue or a software bug requiring escalation.</li></ul><p></p><ul><li><br>
The Technical Diplomat: You can speak &quot;Networking&quot; with a firewall admin and &quot;Business Value&quot; with a Store Manager in the same hour.</li><li>Process-Obsessed Architect: You believe that if a process isn't documented, it doesn't exist. You take pride in improving systems over time so that the organization &quot;learns&quot; from every deployment and remains efficient even during personnel transitions.</li><li>Efficiency Advocate: You are not content with manual labor. You are constantly looking for ways to use technology to reduce the workload on your team, acting as a bridge between operational pain and engineering solutions.</li><li>Problem Solver: When a camera view is blocked or a port is closed, you don't just report the problem&mdash;you propose the fix.</li></ul><p>
Requirements</p><ul><li>Experience: 6&ndash;10 years in B2B Technical Operations, IT Project Management, or System Integration.</li><li>Background: Proven experience managing multi-site technology rollouts (Retail Tech, Security Systems, or Telco Infrastructure).</li><li>Technical Literacy: Comfortable with Networking basics (DHCP, Static IPs, Firewall rules) and Video infrastructure (NVRs, RTSP, IP Cameras).</li><li>Communication: Native Turkish and fluent English (to collaborate with our Canadian HQ and international customers).</li></ul><p></p><p>
Why Edge Signal?</p><p>
You will join a &quot;kick-ass&quot; development team at the most exciting stage of a startup. You will have a direct impact on the organizational structure and the way we scale our AI to thousands of stores globally.</p></div><p></p>

Customer Success Manager (Retail AI)

TMOB

<div></div><div><div><div><div><div><div><div><div><h5 class="jobSectionHeader"><b>LEVEL</b></h5><h3 class="jobSectionHeader"><b>
MANAGER</b></h3></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>
TEAM</b></h5><h3 class="jobSectionHeader"><b>
PRODUCT</b></h3></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>
TYPE</b></h5><h3 class="jobSectionHeader"><b>
FULL-TIME</b></h3></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>
LOCATION</b></h5><h3 class="jobSectionHeader"><b>
ISTANBUL</b></h3></div></div></div></div></div></div></div>
<div></div>
<div><div><div><div><div><div><div><div><div><p>As a Producer, you own delivery outcomes from discovery alignment to production release. You turn business intent into a structured artifact chain, orchestrate AI agents across the lifecycle, and ensure we ship with quality and operational stability.</p></div></div><div></div><h6 class="jobSectionHeader"><b>
WHAT WE NEED</b></h6><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><div><ul>
<li>Proven delivery leadership (project/program management or equivalent ownership role).</li></ul><ul>
<li>Strong written communication and artifact discipline (requirements, plans, decision logs).</li></ul><ul>
<li>Comfort working with product/engineering/design in fast iteration loops.</li></ul><ul>
<li>Ability to define measurable success criteria and enforce quality gates.</li></ul><ul>
<li>Experience with AI-assisted or agentic delivery workflows.</li></ul><ul>
<li>Familiarity with operational excellence practices (SLOs, runbooks, observability).</li></ul></div></div></div></div></div></div><div></div><div><div><p>
As a Product Engineer, you deliver product features by partnering with AI agents and production-grade tooling. You focus on turning well-defined artifacts into working, testable, operable software&mdash;without compromising quality.</p></div></div></div></div></div><div></div>
<div></div>
<div><div><div><div><div><div><div><h6 class="jobSectionHeader"><b>WHAT YOU WILL DO</b></h6><h2 class="jobSectionHeader"><b>
Job Description</b></h2><div><div><ul>
<li>Own project scope, milestones, risks, dependencies, and change control end-to-end.</li></ul><ul>
<li>Create and maintain the unified artifact chain (e.g., Product Brief/PRD, decomposition, API specs, test plan, runbook) and keep it consistent as a single source of truth.</li></ul><ul>
<li>Orchestrate agent workflows across design, build, verification, and release; ensure continuous validation and enforceable quality gates.</li></ul><ul>
<li>Run stakeholder communication: status, decisions, trade-offs, and approvals.</li></ul><ul>
<li>Coordinate release readiness and post-launch governance with clear ownership, service targets, and controlled releases.</li></ul></div></div></div></div></div></div></div></div></div><div></div>
<div></div><div><div><div><div><div><div><div><h6 class="jobSectionHeader"><b>WHAT WE OFFER</b></h6><h2 class="jobSectionHeader"><b>
Offering?</b></h2><div><div><ul>
<li>Competitive compensation package</li></ul><ul>
<li>Periodic performance and salary reviews</li></ul><ul>
<li>Access to modern AI tools and productivity software</li></ul><ul>
<li>Private health insurance</li></ul><ul>
<li>Meal allowance</li></ul><ul>
<li>Hybrid/remote work options</li></ul><ul>
<li>Paid time off and additional leave types</li></ul></div></div></div></div></div></div></div></div></div></div><div></div>

Producer

FERASET

<div>
 <p>
  FERASET is a fast-growing AI startup based in Istanbul, building globally successful mobile apps powered by AI. With 30M+ downloads, our products are consistently ranked among the top charts in multiple countries.
 </p>
 <p>
  Backed by a $4.5M seed investment from top-tier global VCs, we&rsquo;re scaling rapidly and investing in both product and talent. We&rsquo;re building long-term, deeply creative, and useful AI experiences across design, music, video, photo, and utility categories.
 </p>
 <p>
  If you&rsquo;re looking to join a fast-moving, product-driven team and create apps loved by millions, you&rsquo;re in the right place.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Be Doing
  </strong>
 </p>
 <ul>
  <li>
   Prepare weekly, monthly, and quarterly reports (financial, operational, strategic).
  </li>
  <li>
   Track KPIs and business metrics to support decision-making.
  </li>
  <li>
   Develop dashboards and executive summaries for internal use.
  </li>
  <li>
   Design and deliver presentations, board decks, and investor reports.
  </li>
  <li>
   Draft external communication materials (investor updates, blog posts, announcements).
  </li>
  <li>
   Ensure consistency and clarity of messaging across stakeholders.
  </li>
  <li>
   Conduct market research, competitor analysis, and trend reports.
  </li>
  <li>
   Prepare background briefs and analysis for CEO-level meetings.
  </li>
  <li>
   Support hiring, organizational strategy, and business planning.
  </li>
  <li>
   Take ownership of cross-functional projects.
  </li>
  <li>
   Collaborate closely with Product, Data, HR, Strategy, and Operations teams.
  </li>
  <li>
   Identify bottlenecks and help design solutions to improve execution.
  </li>
  <li>
   Act as a strategic thought partner to the CEO.
  </li>
  <li>
   Support preparation for key external and internal meetings.
  </li>
  <li>
   Step in as a project owner when needed to ensure follow-through.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   High potential, ambitious, sharp mind: You don&rsquo;t wait for instructions, you make things happen.
  </li>
  <li>
   Structured thinker with strong analytical skills; you enjoy making sense of numbers and reports.
  </li>
  <li>
   Self-directed, fast, focused, and responsive; comfortable working at a startup-style pace
  </li>
  <li>
   Ability to structure, synthesize, and communicate complex topics clearly.
  </li>
  <li>
   Hands-on, proactive, and detail-oriented approach.
  </li>
  <li>
   Flexibility to work on diverse topics, from finance to product to HR.
  </li>
  <li>
   Excellent presentation skills
  </li>
  <li>
   Excellent command of English (written and spoken).
  </li>
  <li>
   Experience in consulting, finance or strategy is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why FERASET?
  </strong>
 </p>
 <p>
  We move fast. We care deeply about what we build. And we&rsquo;re just getting started.
 </p>
 <p>
  Here&rsquo;s what makes us different:
 </p>
 <ul>
  <li>
   Impact at Scale - Your work will be used by millions of people across the globe
  </li>
  <li>
   Ownership from Day 1 - Small team, big responsibility, no micromanagement
  </li>
  <li>
   Product + AI = Magic - Build the future of creative tools powered by generative AI
  </li>
  <li>
   Career Acceleration - Learn faster than anywhere else, grow with the company
  </li>
  <li>
   A-Players Only - Work with the best of the best, like a championship team pushing each other to achieve greatness
  </li>
  <li>
   Competitive Compensation - We offer highly competitive salaries and real recognition for real work
  </li>
  <li>
   Commuting Support - Monthly transportation allowance for hybrid/office work
  </li>
  <li>
   Meal Compensation - Daily meal card for a healthy and satisfying lunch
  </li>
  <li>
   Private Health Insurance - Premium coverage to keep you safe
  </li>
  <li>
   Learning Budget - Yearly education support to level up your skills
  </li>
 </ul>
 <p>
 </p>
</div>


Ceo Office Associate

Teknasyon

<div>
 <p>
  Started in 2013, Teknasyon is a next-gen tech company where bold ideas become global products. Since then, we&rsquo;ve launched more than 150 digital products and reached over 3.7 billion users.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We build products people love, like Getcontact, eSIM io, Shorten, Lisa AI, Teli Call, Call io, and Surf. That same product mindset drives our SaaS platforms like Rockads, Zotlo, Desk360, and VerifyKit. They help businesses grow smarter, move faster, and think more globally.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Technology moves fast, and so do we.
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  AI is part of how we think, build, and grow. It helps us create more innovative, efficient, and meaningful digital experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    And what makes it all possible? The people.
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We don&rsquo;t just work together. We grow together, laugh a lot, and build things that matter. That&rsquo;s why we&rsquo;ve been named one of the best workplaces in Turkey and Europe, where creativity thrives, ideas move fast, and ambition turns into action.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Extraordinary starts here. Join us.
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT YOU&rsquo;LL BE DOING
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Own and manage the entire sales process for B2B products, including prospecting, outreach, presentations, and negotiations globally.
  </li>
  <li>
   Proactively find and contact potential leads via email, LinkedIn, phone, and other communication channels.
  </li>
  <li>
   Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
  </li>
  <li>
   Collaborate with cross-functional teams (marketing, product, etc.) to optimize the customer experience and drive customer satisfaction.
  </li>
  <li>
   Identify new business opportunities and execute strategies to expand our customer base.
  </li>
  <li>
   Track sales metrics, forecast performance, and report on key results to management.
  </li>
  <li>
   Actively participate in brainstorming sessions for business development and product improvement strategies.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE&rsquo;RE LOOKING FOR
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Proven experience in sales, with at least 2+ years as a Sales Development Representative or in a similar lead generation-focused role, preferably within a SaaS or B2B environment.
  </li>
  <li>
   Strong ability to prospect, build pipelines, and close deals independently.
  </li>
  <li>
   Excellent communication and interpersonal skills, with a solution-oriented mindset.
  </li>
  <li>
   Self-motivated, proactive, and able to work both independently and within a team
  </li>
  <li>
   Flexibility and adaptability in a fast-paced environment.
  </li>
  <li>
   Demonstrated ability to quickly learn and understand complex products and markets.
  </li>
  <li>
   Familiarity with CRM software (e.g., Salesforce, HubSpot, Zoho) and LinkedIn Sales Navigator is a plus.
  </li>
  <li>
   Able to use AI tools effectively.
  </li>
  <li>
   Strong knowledge of Brazilian Portuguese and English.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHY YOU&rsquo;LL LOVE WORKING HERE
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Be part of a
   <strong>
    fast-paced, impact-driven
   </strong>
   creative environment where your work goes live quickly and actually makes a difference.
  </li>
  <li>
   Thrive in a
   <strong>
    startup-style culture
   </strong>
   that encourages
   <strong>
    experimentation
   </strong>
   and values fresh ideas.
  </li>
  <li>
   Collaborate with a team that deeply cares about creativity, growth, and meaningful results.
  </li>
  <li>
   Enjoy the freedom to explore bold ideas, backed by a team that values curiosity as much as execution.
  </li>
  <li>
   Contribute to global projects where your designs don&rsquo;t just perform &mdash; they inspire.
  </li>
  <li>
   The privilege of working at one of Europe&rsquo;s and Turkey&rsquo;s top Great Place to Work-certified companies.
  </li>
  <li>
   Unlimited private health insurance covering you and your family.
  </li>
  <li>
   A Multisport card provides access to a wide range of fitness and sports activities.
  </li>
  <li>
   Complimentary access to Netflix, Spotify, YouTube, and various in-house mobile apps.
  </li>
  <li>
   Annual app store credit to explore and enjoy the latest mobile applications.
  </li>
  <li>
   Cambly support to improve your foreign language skills.
  </li>
  <li>
   Access to online and in-person trainings, workshops, and learning events.
  </li>
  <li>
   Pet adoption support, including initial microchip, passport, and vaccine costs for the first 6 months.
  </li>
  <li>
   Bonus system to foster appreciation within the team.
  </li>
  <li>
   Referral bonuses for helping us find new talent.
  </li>
  <li>
   Daily commute and meal allowance on top of your monthly food card.
  </li>
  <li>
   A special welcome package filled with items for both work and daily life.
  </li>
  <li>
   Exclusive corporate discounts with partner brands.
  </li>
  <li>
   Extensive paid leave policies beyond industry standards.
  </li>
  <li>
   Vibrant social clubs and regular team events to boost morale and culture.
  </li>
  <li>
   The Teknasyon Volunteers Club is where we unite for social impact and community-driven projects.
  </li>
  <li>
   Daily open buffet breakfast, coffee corner, fresh orange juice, various drinks, fruits, and snacks.
  </li>
  <li>
   Massage chairs and gaming zones on every floor to relax and refresh during breaks.
  </li>
  <li>
   Our legendary 4-day annual Pitstop retreat in Cyprus is filled with inspiration, bonding, and unforgettable memories.
  </li>
  <li>
   A hybrid work model that combines on-site collaboration with remote flexibility.
  </li>
 </ul>
 <p>
 </p>
</div>


Sales Specialist (B2B - Brazilian Portuguese Speaker)

Parloa

<div><h2 class="jobSectionHeader"><b>YOUR MISSION:</b></h2>
<p>
As a <b>Regional Vice President Sales, Eastern Europe &amp; Alps</b>, you will be part of the CEE Commercial Leadership team and responsible for the development and business results of a team of quota-carrying Enterprise Account Executives in the region.<br>
You and your team will drive revenue growth through both new logo acquisition as well as expansion of our customer base.</p>
<p>
This position reports to our AVP Central &amp; Eastern Europe.</p>
<h2 class="jobSectionHeader"><b>
IN THIS ROLE YOU WILL:</b></h2>
<ul><li><b>Lead, coach, and scale a team of Account Executives:</b> Foster a culture of high performance, trust, and continuous improvement to consistently exceed revenue quotas. Coach your team to lead with a strong vision-setting, methodology-based selling, and to stay aligned with our customers' goals and outcomes.</li>
<li><b>Own GTM: </b>Take full ownership of the go-to-market strategy and execution for our Eastern Europe region, including market entry planning, segmentation, positioning, and initial customer acquisition. Establish Parloa's presence in the market and build a scalable foundation for long-term growth.</li>
<li><b>Enable multi-stakeholder selling:</b> Guide your team in navigating complex sales cycles involving executives, IT/security, and procurement, in collaboration with our partners.</li>
<li><b>Pipeline management:</b> Ensure accurate forecasting and clear visibility on risks, gaps, and opportunities.</li>
<li><b>Talent development:</b> Hire, onboard, and mentor top talent, fostering professional growth and skill development within your team.</li>
<li><b>Cross-functional collaboration:</b> partner with Growth, Partnerships, Solution Engineering, and Customer Engagement ensure strong alignment across the full revenue funnel.</li>
</ul><h2 class="jobSectionHeader"><b>WHAT YOU BRING TO THE TABLE:</b></h2>
<ul><li>3+ years of experience leading B2B SaaS sales teams outside of the home market, ideally including Eastern Europe or the Alps.</li>
<li>Strong understanding of Enterprise B2B sales cycles (300k/ARR+).</li>
<li>A proven track record of developing high-performing teams in similar high-growth, Data, AI, Cloud or SaaS/Tech companies, consistently exceeding ambitious sales goals</li>
<li>Focus and emphasis in methodology-based sales coaching, MEDDPICC, and a challenger mentality</li>
<li>Comfortable managing and working with data-enabled: pipeline, forecasts, conversion rates, and deal health.</li>
<li>A strong executive presence with top-tier communication, presentation, and negotiation skills, capable of engaging with the C-suite.</li>
<li>Able to balance structure and pragmatism in a fast-moving scale-up environment.</li>
<li>Excellent Turkish (spoken and written) and great English skills.</li>
<li>Values-Driven Leadership: Embodies Parloa's values of customer centricity, ambition, speed, excellence, unity, and positivity in all interactions.</li>
</ul>
<p><b>WHAT'S IN IT FOR YOU?</b></p>
<ul>
<li>Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.</li>
<li>Opportunity to build and scale your career in a dynamic unicorn, constantly named as one of the most promising AI companies, globally.</li>
<li>Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, daily sponsored office lunches.</li>
<li>Competitive compensation and equity package.</li>
<li>Flexible working hours, 28 vacation days and workation opportunities.</li>
<li>Access to a training and development budget for continuous professional growth.</li>
<li>Regular team and company events, game nights, and other social activities.</li>
<li>Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, daily lunches, fresh fruits, cereals, snacks, and drinks.</li>
Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.<br>
<li>
<br>
<br>
</li></ul><h3 class="jobSectionHeader"><b>Your recruiting process at Parloa:</b></h3>
<p>
Recruiter video call  Hiring Manager Interview  Techincal Interviews  Bar Raiser Interview</p><div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Why Parloa?</b></h2>
<p>
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.</p>
<p>
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.</p>
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<p>Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.</p>
<p></p>
<p>Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.</p>
<p>
Parloa is an e-verify employer in the USA. Please click here to learn more.</p>
<ul><li><b>We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.</b></li></ul></div></div>

RVP Sales - Eastern Europe & Alps

BUNQ

<div><div><div><div><h2 class="jobSectionHeader"><b>Ready to get shit done?</b></h2></div><div><div>
As a Support Experience Guide, you're the human expert who steps in when our AI agent Finn needs a helping hand. You don't just fix problems; you make our users feel heard and build trust that lasts. Every interaction isn't just a closed ticket, it's a lesson that makes Finn smarter for next time. Finn is smart, but you're the genius behind the curtain   ✨</div><p></p><h4 class="jobSectionHeader"><b><br>
Take Ownership:</b></h4><ul><li><div>
Ensure our users feel supported, understood, and never left behind.</div></li><li><div>
Drive radical solutions for the underlying issues that push our users to reach out to support.</div></li><li><div>
Guide our AI in every interaction into becoming smarter.</div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
This challenge is perfect for you if</b></h2></div><div><ul><li><div>
You&rsquo;re naturally curious and always looking to improve how things work.</div></li><li><div>
You stay calm when things get hectic, and bring a positive, solution-driven mindset.</div></li><li><div>
You&rsquo;re the kind of person others rely on, steady, thoughtful, and proactive.</div></li><li><div>
You are fully comfortable working in English.</div></li><li><div>
You're available to cover morning and evening shifts during weekdays and weekends (occasionally)</div></li></ul><p></p><p><b><br>
Your space to perform</b></p><p>
We give you the space and the tools you need to succeed     </p><p>
   Great, international colleagues who share your mindset</p><p>
  &zwj;   Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.</p><p>
   Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</p><p>
   We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office</p><p>
﻿   We support growth with bunq Academy and &euro;1500 annual learning budget</p><ul><li>️ A Multisport gym card for your health and wellbeing</li></ul><p>
  ﻿ Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices   )</p><p>
﻿   A MacBook so you can Get Shit Done with us</p><div>
   Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options<br>
<ul><li>️ Private health insurance, just in case</li></ul></div><p>
   Friday drinks and other celebrations - bunq style﻿</p><p></p><p><i><br>
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.</i></p></div></div></div><p></p><div><div><div><div><div><div><br>
Hybrid</div></div></div><div></div><div><div><div><div><div>
Istanbul</div></div></div></div></div><div></div><div><div><div>
Support &amp; Operations</div></div></div><div></div><div><div><div><div>
32</div></div><div><div><ul><li></li></ul></div><div><div>
40</div></div></div><div><div>
hours per week</div></div></div></div></div></div></div></div><div></div>

Support Experience Guide

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