ops coordinator

call centre - operations specialist Jobs in Lahore

call centre - operations specialist

disposition specialist

ecommerce operation specialist Jobs in Lahore

ecommerce operation specialist

integration specialist

operations specialist

Tkxel

<div>
 
 Role Summary:
 
 
 
 We are looking for a vigilant Call Centre Operations Specialist to monitor our real-time performance. You will track key metrics, ensure smooth operations, and make quick adjustments to maintain service levels. This role is vital for keeping our call centre running efficiently and effectively.
 
 
 
 Key Responsibilities:
 
 
 
 
 Live Monitoring:
 
 Watch call queues, agent availability, and system performance in real-time.
 
 
 Performance Tracking:
 
 Keep an eye on important metrics like wait times, dropped calls, and agent productivity.
 
 
 Quick Adjustments:
 
 Take immediate action to manage call volume changes, agent schedules, or system alerts to meet targets.
 
 
 Issue Escalation:
 
 Promptly report any technical problems or major service disruptions to IT or management.
 
 
 Basic Reporting:
 
 Help create daily or intraday reports on call centre performance.
 
 
 Team Communication:
 
 Clearly communicate operational updates and instructions to team leaders and agents.
 
 
 
 
 Requirements
 
 
 
 What We're Looking For:
 
 
 
 
 Experience:
 
 1-2+ years in a call centre, ideally in a role involving customer service, real-time monitoring, or operations support.
 
 
 
 Education:
 
 A Bachelor's degree is preferred, but relevant experience is highly valued.
 
 
 
 Shift timings:
 
 Morning with weekends on (Alternate day off)
 
 
 Skills:
 
 
 Good understanding of call centre operations and common metrics (e.g., Service Level, AHT, Abandon Rate).
 
 Able to make quick, sensible decisions under pressure.
 
 Comfortable with call centre software and MS Excel.
 
 Strong attention to detail and active listening skills
 
 Good communication skills.
 
 
 
 Why Join Us?
 
 
 
 Be a key player in ensuring our customers get great service.
 
 Work in a dynamic and supportive team environment.
 
 Competitive salary and opportunities for growth.
 
 
 
</div>

Call Centre - Operations Specialist

Sungrow Power Supply Co., Ltd.

<div>
 
 
 Operations Specialist &ndash; Pakistan (Sales Operations, Aftersales Tickets &amp; Warehousing)
 
 
 
 
 Job Description
 
 
 
 We are looking for a detail-oriented and proactive Operations Specialist based in Pakistan to support sales operations, aftersales ticket coordination, and warehousing management. This role ensures smooth operational processes, timely customer support, and efficient logistics coordination to support overall business growth.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage end-to-end sales operations, including order processing, sales documentation, and system updates.
 </li>
 <li>
 Handle aftersales service tickets by coordinating with technical teams, tracking ticket status, and ensuring timely resolution.
 </li>
 <li>
 Oversee warehousing operations, including inbound/outbound activities, stock accuracy, and inventory reporting.
 </li>
 <li>
 Maintain accurate records of inventory levels, stock movement, and warehouse documentation.
 </li>
 <li>
 Coordinate with logistics partners and internal teams to ensure on-time delivery and efficient material handling.
 </li>
 <li>
 Support daily operational tasks such as reporting, data consolidation, and administrative coordination.
 </li>
 <li>
 Work closely with sales, service, and supply chain teams to streamline processes and improve operational efficiency.
 </li>
 <li>
 Assist in preparing monthly operational reports and performance dashboards.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations, Supply Chain, or related field.
 </li>
 <li>
 1&ndash;3 years of experience in operations, warehousing, logistics, or customer service; experience in solar/inverter industry is a plus.
 </li>
 <li>
 Strong organizational, analytical, and communication skills.
 </li>
 <li>
 Familiarity with ERP/CRM systems and proficient in Microsoft Office tools.
 </li>
 <li>
 Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
 </li>
 <li>
 Fluent in English; Urdu proficiency is preferred.
 </li>
 </ul>
 
 
</div>

Operational Specialist

Suave Solutions

<div>
 
 Order Management Specialist &ndash; Operations to support our daily order fulfillment tasks. The role will include:
 
 <ol>
 <li>
 Managing the complete order fulfillment lifecycle
 </li>
 <li>
 Order creation, completion, and cancellations
 </li>
 <li>
 Handling Seller/Vendor Central orders
 </li>
 <li>
 Tracking packages and delivery status
 </li>
 <li>
 Processing replacement orders
 </li>
 <li>
 Managing daily inventory and stock updates
 </li>
 </ol>
 
 
 
 
 
 
 
 What We're Looking For:
 
 
 
 &bull; Proficient experience with Microsoft Excel and Word.
 
 
 
 &bull; Knowledge and experience in&nbsp;E
 
 RP&nbsp;
 
 systems
 
 
 &bull; Very organized, meticulous, and detailed in entering information.
 
 
 &bull; Ability to effectively prioritize and multitask in high-volume workload situations.
 
 
 &bull; Only USA Holidays
 
 
 
 
 
 or apply at zafeer@suavesolutions.net
 
</div>

Order Management Specialist

Transpotech Services

<div>
 
 
 Talent Acquisition Specialist
 
 
 
 
 
 
 
 Location:
 
 DHA Phase 8, Plot 45 - D Block, Opposite to Bank Habib Metro, Lahore
 
 
 
 Shift:
 
 4pm - 1am
 
 
 Night shift (Rotational, 5 days a week, 9-hour shifts)
 
 
 
 Company:
 
 Transpotech Services
 
 
 
 
 
 
 This position is Office Based (Cannot be remote)
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 Transpotech is seeking a skilled and proactive
 
 Talent Acquisition / HR Specialist
 
 to join our growing team. This role is critical to identifying, attracting, and retaining top talent while ensuring smooth HR operations and compliance. You will manage end-to-end recruitment, onboarding, employee relations, and performance processes, contributing to a positive and productive workplace culture.
 
 
 
 
 
 
 Job Description
 
 
 
 ● Identify and source top talent through various channels (job boards, social media, referrals).
 
 
 ● Conduct interviews, assessments, and manage the hiring process end-to-end.
 
 
 ● Oversee employee onboarding, orientation, and documentation.
 
 
 ● Maintain accurate employee records and ensure compliance with labor laws.
 
 
 ● Develop and implement HR policies and procedures.
 
 
 ● Manage employee relations and support performance management initiatives.
 
 
 ● Conduct performance reviews and assist in career development planning.
 
 
 ● Foster a positive, inclusive, and engaging workplace culture.
 
 
 ● Handle HR reporting, payroll coordination, and benefits administration.
 
 
 
 
 
 
 Job Requirements
 
 
 
 ●
 
 Bachelor's Degree
 
 in Human Resources, Business Administration, or related field.
 
 
 ● Proven experience in
 
 Recruitment and HR Administration
 
 .
 
 
 
 ● Excellent verbal and written English communication skills.
 
 
 
 ● Proficiency in
 
 HR software
 
 and Microsoft Office Suite.
 
 
 ● Ability to work in a
 
 fast-paced environment
 
 and manage multiple priorities.
 
 
 ● At least 4 + years of Experience in
 
 Tech or BPO industry
 
 .
 
 
 
 
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 
 ●
 
 Medical insurance
 
 .
 
 
 ●
 
 Provident fund
 
 .
 
 
 ●
 
 Life insurance
 
 .
 
 
 ● Monthly office activities and team-building events.
 
 
 ●
 
 Paid time off
 
 &amp;
 
 Leave encashment
 
 .
 
 
 ●
 
 Annual increments
 
 .
 
 
 ● Ongoing
 
 training and professional development opportunities
 
 .
 
 
 
 
 
 If you have a passion for talent acquisition, employee engagement, and HR operations, this is your chance to make an impact at a growing company. Join us in building a strong, people-focused culture!
 
 
 
 
 
 
 
 
 
 Alternative way to apply:
 
 Please share your CV at
 
 ali@sunnysworldwide.com
 
 or come for a
 
 walk-in interview between 6 pm to 10 pm Monday to Friday
 
 at the given location.
 
 
 
 
 
 
 Pin Location:
 
 https://maps.app.goo.gl/7aubtCo9P29KWrcG9
 
 <ul>
 <li>
 
 45 - D, DHA Phase 8
 
 </li>
 </ul>
</div>

Human Resources Specialist

Metal

<div><h2 class="jobSectionHeader">About Metal</h2>
Metal is an AI-powered operating system for founders raising venture rounds. Our platform brings intelligence and efficiency to the core workflows involved in venture rounds &mdash; finding the right investors, mapping relationship intelligence to land introductions, and getting context-rich guidance on key questions around round strategy and collateral.<h2 class="jobSectionHeader">
About the Role</h2>
The People Strategy Specialist (PSS) will be responsible for building and running Metal&rsquo;s people operations function from the ground up. This is a high-impact role that combines recruiting, organizational design, HR operations, and culture building.
You&rsquo;ll manage the entire recruitment lifecycle, maintain the applicant tracking system (ATS), collaborate with hiring managers to define roles, and drive the end-to-end candidate experience. Beyond hiring, you&rsquo;ll own core people operations &mdash; including onboarding, contracts, payroll coordination, company policies, and engagement initiatives.
This is an ideal role for someone who&rsquo;s passionate about shaping company culture, operational excellence, and people systems in a fast-scaling tech environment.<h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><ul><li>
Recruitment &amp; Hiring<ul><li>
Manage the ATS end-to-end: role setup, pipeline management, candidate tracking, and reporting.</li><li>
Source and recruit candidates across multiple roles and functions.</li><li>
Partner with hiring managers to create clear, compelling job descriptions and scorecards.</li><li>
Run structured interview processes with a focus on quality, speed, and fairness.</li><li>
Build a consistent candidate experience aligned with Metal&rsquo;s values.</li></ul></li><li>
People Operations<ul><li>
Manage employment contracts, extensions, and onboarding documentation.</li><li>
Coordinate payroll and benefits with our finance partners.</li><li>
Maintain accurate employee records and compliance documentation.</li><li>
Support the setup of HR systems, databases, and performance tracking tools.</li><li>
Draft and maintain company policies (PTO, code of conduct, hybrid/remote guidelines, etc.).</li></ul></li><li>
Culture &amp; Engagement<ul><li>
Organize company-wide events, offsites, and team-building activities.</li><li>
Drive internal communication initiatives that build alignment and morale.</li><li>
Gather and act on feedback to continuously improve employee engagement.</li><li>
Partner with leadership on org design, performance cycles, and growth frameworks.</li></ul></li></ul><h2 class="jobSectionHeader">
What We&rsquo;re Looking For</h2>
Non-Negotiable Qualities<ul><li>
Organizational Mastery: Strong operational skills; thrives in structured, system-driven environments.</li><li>
Ownership Mentality: Acts with autonomy and accountability across people ops and recruiting.</li><li>
Comms Fluency: Clear written and spoken English; comfortable communicating with leadership and candidates.</li><li>
Culture Fit: Humility, drive, and alignment with Metal&rsquo;s mission and high-performance culture.</li></ul>
Minimum Qualifications<ul><li>
Experience managing recruitment processes or people operations (startup or tech environment preferred).</li><li>
Proficiency with ATS tools (Lever, Ashby, Workable, or equivalent).</li><li>
Strong understanding of hiring best practices and candidate experience design.</li><li>
Demonstrated ability to manage multiple roles and deadlines in parallel.</li><li>
Comfortable working in a fast-paced environment with global team members.</li></ul>
Preferred<ul><li>
Experience setting up or optimizing HR/recruiting systems and workflows.</li><li>
Exposure to early-stage startups or remote-first companies.</li><li>
Familiarity with employment contracts, payroll systems, and compliance basics.</li><li>
Proven ability to organize company events or build engagement programs.</li></ul><h2 class="jobSectionHeader">
Why Join Metal?</h2>
You&rsquo;ll be Metal&rsquo;s first People Strategy Specialist, with the opportunity to architect the foundation of our people function &mdash; from systems to culture. This role offers direct collaboration with founders and department heads, visibility into company strategy, and a pathway toward leadership in People Operations or Chief of Staff domains.
You&rsquo;ll play a key role in building not just a company, but the team that defines how the future of fundraising gets built.</div>

People Strategy Specialist

I&K ENTERPRISES

Job description:I&amp;K Enterprises, , operating under the brands, Nexton and De'LESH, is seeking a proactive and detail-oriented Ecommerce Marketplace Specialist to join our team. The ideal candidate will have proven experience in managing online marketplaces, driving sales growth, and optimizing e-commerce operations. If you are passionate about e-commerce and thrive in a fast-paced digital environment, we encourage you to apply.Key Responsibilities:<ul><li>Online Marketplace Onboarding &amp; Expansion (Platforms like Panda Mart, Kravemart, Metro, Bay Gallery, Cozmetica, etc.)</li><li>Sales Growth &amp; Performance Tracking</li><li>Promotions &amp; Campaign Management</li><li>Track purchase orders and support operations to ensure smooth delivery &amp; fulfillment.</li><li>Reporting &amp; Business Insights</li></ul>Requirements:<ul><li>Education: Bachelors (Hons)</li><li>Experience: 2-3 Years</li><li>Gender: Male/Female</li></ul>For More Information: Visit our websites: www.nexton.com.pk | www.delesh.com.pkNote: This position is only for Male candidates.Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

E-Commerce Marketplace Specialist

DevDimensions

<div>People &amp; Culture Specialist 
DevDimensions is seeking a dynamic and people-focused People &amp; Culture Specialist to support our growing tech environment. This role will drive talent acquisition, streamline HR operations, and strengthen our culture as we scale. The ideal candidate will combine strategic thinking with hands-on execution, bringing strong HR expertise and a keen understanding of fast-paced tech teams.
Key Responsibilities<h3 class="jobSectionHeader">
Talent Acquisition &amp; Onboarding</h3><ul><li>
Develop and execute hiring strategies to meet rapid organizational needs.</li><li>
Manage end-to-end recruitment including sourcing, screening, negotiation, and offer closure.</li><li>
Build structured and engaging onboarding experiences that improve new hires engagement and productivity.</li></ul><h3 class="jobSectionHeader"> 
HR Operations &amp; Compliance</h3><ul><li>
Prepare and maintain HR documentation including contracts, offer letters, payroll updates, experience letters and recommendation letters, and disciplinary records.</li><li>
Maintain accurate employee data within HRIS and physical personnel files.</li><li>
Oversee attendance, leave management, and assist in monthly payroll preparation.</li><li>
Ensure all HR practices comply with labor laws, internal policies, and confidentiality requirements.</li></ul><h3 class="jobSectionHeader"> 
Employee Engagement &amp; Culture</h3><ul><li>
Design and implement culture-building initiatives tailored for tech teams, focusing on collaboration, recognition, and employee well-being.</li><li>
Act as a culture ambassador, reinforcing company values and supporting leadership in fostering a high-performance environment.</li></ul><h3 class="jobSectionHeader"> 
Performance &amp; Talent Development</h3><ul><li>
Oversee performance review cycles and partner with managers to ensure timely, structured, and meaningful feedback.</li><li>
Identify skill gaps and coordinate learning programs such as technical training, soft-skills workshops, or leadership development.</li></ul><h3 class="jobSectionHeader"> 
HR Strategy, Data &amp; Insights</h3><ul><li>
Generate and analyze key HR analytics including hiring pipelines, engagement trends, and productivity indicators.</li><li>
Provide insights and recommendations to leadership to optimize talent strategies and enhance employee experience.</li><li>
Contribute to continuous improvement of HR processes to meet the evolving needs of a high-tech organization.</li></ul><h3 class="jobSectionHeader">
Requirements</h3><ul><li>
Bachelors degree in Human Resources, Business Administration, or a related field.</li><li>
2+ years of experience in the field of HR.</li><li>
Strong understanding of HR operations, labor regulations, and modern HR practices.</li><li>
Excellent communication, stakeholder management, and conflict-resolution abilities.</li><li>
Highly organized with the ability to manage multiple priorities.</li><li>
Proficiency with HRIS systems, Jira, and HR tools. 
 
Why Join DevDimensions?</li><li><ul><li>
Be a key driver in shaping company culture and employee experience.</li><li>
Opportunity to work in a fast-paced, innovative environment with a collaborative team.</li>
Growth opportunities in People &amp; Culture leadership. 
<li>
</li></ul>
Job Type: Full-time [Inhouse] 
Job Time: 11 AM - 8 PM 
Location: Johar Town, Lahore 
 
About Us 
For the past 5 years, we've been forging groundbreaking solutions that redefine boundaries and unlock new opportunities. At our company, creativity thrives, and every voice drives progress it is the perfect place for those who aspire to leave an indelible mark. We are committed to unparalleled career growth, and nurturing potential at every stage. Our diverse team, bridging Pakistan and the US, brings unique perspectives to deliver excellence nationally and globally. Join us and become part of a transformative journey, where innovation, growth, and impact are the pillars of our success! 
 
Find the links below to explore our company's culture</li><li>
DevDimensions - LinkedIn</li><li>
DevDimensions - Instagram</li><li>
DevDimensions - Facebook</li></ul></div>

People & Culture Specialist

Explore 1089+ Operations specialist in Lahore this December. Find roles across top companies and apply now to boost your career.