operations executive

operations officer

senior analyst operations

ar specialist

call centre - operations specialist Jobs in Lahore

call centre - operations specialist

operations specialist

Tkxel

<div>
 
 Role Summary:
 
 
 
 We are looking for a vigilant Call Centre Operations Specialist to monitor our real-time performance. You will track key metrics, ensure smooth operations, and make quick adjustments to maintain service levels. This role is vital for keeping our call centre running efficiently and effectively.
 
 
 
 Key Responsibilities:
 
 
 
 
 Live Monitoring:
 
 Watch call queues, agent availability, and system performance in real-time.
 
 
 Performance Tracking:
 
 Keep an eye on important metrics like wait times, dropped calls, and agent productivity.
 
 
 Quick Adjustments:
 
 Take immediate action to manage call volume changes, agent schedules, or system alerts to meet targets.
 
 
 Issue Escalation:
 
 Promptly report any technical problems or major service disruptions to IT or management.
 
 
 Basic Reporting:
 
 Help create daily or intraday reports on call centre performance.
 
 
 Team Communication:
 
 Clearly communicate operational updates and instructions to team leaders and agents.
 
 
 
 
 Requirements
 
 
 
 What We're Looking For:
 
 
 
 
 Experience:
 
 1-2+ years in a call centre, ideally in a role involving customer service, real-time monitoring, or operations support.
 
 
 
 Education:
 
 A Bachelor's degree is preferred, but relevant experience is highly valued.
 
 
 
 Shift timings:
 
 Morning with weekends on (Alternate day off)
 
 
 Skills:
 
 
 Good understanding of call centre operations and common metrics (e.g., Service Level, AHT, Abandon Rate).
 
 Able to make quick, sensible decisions under pressure.
 
 Comfortable with call centre software and MS Excel.
 
 Strong attention to detail and active listening skills
 
 Good communication skills.
 
 
 
 Why Join Us?
 
 
 
 Be a key player in ensuring our customers get great service.
 
 Work in a dynamic and supportive team environment.
 
 Competitive salary and opportunities for growth.
 
 
 
</div>

Call Centre - Operations Specialist

Confiz

<div>We're looking for an engaged and detail-oriented People Operations Executive/ Specialist to be a core part of our People &amp; Culture team. This pivotal role is dedicated to crafting a best-in-class employee experience, leveraging digital tools (HRIS, AI, Canva) to bring creativity, efficiency, and precision to every HR touchpoint. You will own the complete employee journey and significantly contribute to our inclusive company culture.
Responsibilities:
Employee Lifecycle &amp; Operations
<ul><li>Own the end-to-end employee journey from onboarding and digital documentation to offboarding and exit formalities, ensuring a seamless and engaging experience at every touchpoint.</li>
<li>Manage medical insurance enrollments, claims, and employee queries; liaise with vendors for smooth process administration.</li>
<li>Support the performance management cycle, coordinating review timelines, preparing data summaries, and guiding managers and employees through the process.</li>
<li>Maintain accurate employee records, contracts, and data; ensure timely and precise updates within the HRIS system.</li>
</ul>
Employee Engagement &amp; Communications
<ul><li>Collaborate with cross-functional teams to deliver a best-in-class onboarding experience, including developing digital onboarding kits and welcome communications.</li>
<li>Draft and design engaging company announcements, newsletters, and recognition posts using digital tools like Canva and internal communication platforms.</li>
<li>Assist in organizing and executing company-wide events, recognition programs, and engagement activities that actively promote a strong and inclusive culture.</li>
</ul>
HR Technology &amp; Compliance
<ul><li>Utilize HRIS and AI-enabled platforms to automate workflows, streamline data management, and generate actionable people insights and reports.</li>
<li>Support People and Culture internal and external audits, ensuring adherence to company policies, data accuracy, and compliance with HR standards.</li>
<li>Contribute to key People &amp; Culture projects focused on improving operational efficiency and employee growth.</li>
</ul>
Requirements:
<ul><li>2-4 years of hands-on HR operations experience, preferably within the IT or Technology sector, with a focus on managing the full employee lifecycle.</li>
<li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or an equivalent degree.</li>
<li>High attention to detail with analytical thinking and data-driven decision-making abilities.</li>
<li>Strong interpersonal and communication skills with an approachable and collaborative attitude. Proven ability to maintain confidentiality and handle sensitive employee information with discretion.</li>
<li>Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities.</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with tools like Canva, HRIS, and AI-enabled reporting dashboards.</li>
<li>Familiarity with HR digitalization trends, AI-based HR tools, and automation platforms will be a strong plus.</li>
</ul>
We have an amazing team of 700+ individuals working on highly innovative enterprise projects &amp; products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.
What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM), ISO 14001:2015 (EMS), ISO 45001:2018 (OHSMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.
People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves.
To know more about Confiz Limited, visit: https://www.linkedin.com/company/confiz-pakistan/</div>

People Operations Executive/Specialist

DevStudio

Who We AreAt DevStudio, we turn ideas into impact. Being part of DevStudio means working in an environment that thrives on creativity, collaboration, and innovation. Our team is driven by the passion to redefine technology and deliver meaningful solutions across industries.About the RoleWe are looking for an Order Management Specialist to join our growing operations team. In this role, you will be responsible for processing customer orders, ensuring data accuracy across systems, and coordinating with internal departments to guarantee timely and error-free order fulfillment. You&rsquo;ll play a crucial role in maintaining workflow efficiency, tracking shipments, and supporting customer satisfaction through proactive communication and problem-solving.If you&rsquo;re organized, detail-oriented, and enjoy working in a structured yet dynamic environment, this position offers an excellent opportunity to build your career in operations and logistics management.Key Responsibilities<ul><li>Process and manage customer orders from initiation to delivery, ensuring accuracy and completeness.</li><li>Coordinate with procurement, logistics, and finance teams to ensure smooth order fulfillment.</li><li>Review purchase orders, invoices, and shipping documents for consistency and correctness.</li><li>Track order status and proactively communicate updates or delays to relevant stakeholders.</li><li>Identify and resolve order discrepancies, billing issues, or fulfillment errors in a timely manner.</li><li>Maintain detailed and organized records of orders, payments, and shipments.</li><li>Support continuous improvement by identifying process gaps and suggesting operational enhancements.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Supply Chain, or a related field (or equivalent experience).</li><li>1+ year of experience in order processing, logistics coordination, or sales operations.</li><li>Strong attention to detail and ability to manage multiple priorities simultaneously.</li><li>Proficiency in Microsoft Excel and Outlook (experience with ERP or CRM systems is a plus).</li><li>Excellent communication and coordination skills.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>(Knowledge of import/export documentation or Harmonized System (HS) Codes will be considered a plus but not mandatory.)</li></ul>Location: DHA Phase 5, LahoreAt DevStudio, we believe in diversity and equal opportunity. We welcome talented individuals from all backgrounds who share our vision for innovation and operational excellence.Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Can you start immediately?</li><li>What's your current and expected salary?</li><li>Are you willing to do an on-site job in DHA phase 5 Lahore during the night shift?</li></ul>Work Location: In person

Order Management Specialist (3 months contract)

HR Ways

About the job Operation SpecialistOperations Specialist or Manager&#65279; or Team Leader &#65279; About Company: &#65279; A high-performance B2B podcast marketing agency helping businesses turn conversations into powerful growth engines. &#65279; &#65279;About Position: &#65279; &#65279;we want Operations Specialist or Team leader in Social Media Management Company with an organization size of 50+ employees. &#65279;Own and manage work distribution between editors, social media managers and content writers to ensure all client work is delivered in a timely manner. &#65279;Job Role (Main Duties)&#65279;Operational Planning &amp; Workflow Management:<ul><li>Own and manage work distribution between editors, social media managers and content writers to ensure all client work is delivered in a timely manner.</li><li>Develop and implement operational strategies to streamline post production processes and reduce bottlenecks.</li><li>Build, refine, and enforce Standard Operating Procedures (SOPs) for social content planning, review cycles, and publishing systems to optimize efficiency.</li></ul>Project &amp; Client Delivery Coordination:<ul><li>Own high-level content calendars and publishing pipelines across key platforms like YouTube, Instagram, TikTok, LinkedIn, Spotify, and Apple Podcasts etc.</li><li>Ensure all team members are adhering to strict quality control procedures before providing work to clients</li><li>Monitor campaign performance, analytics dashboards, and team-generated reports to ensure strategic goals are met.</li><li>Oversee client communication is being performed to a high standard and ensure no client messages are missed or unanswered by the team.</li></ul>Team Leadership &amp; Management:<ul><li>Lead, mentor, and motivate a high-performing team of content and social media managers/Podcast Manager, video editors and content writers.</li><li>Conduct performance reviews, provide constructive feedback, and support professional development.</li><li>Serve as an escalation point for internal challenges related to timelines, quality, or client expectations.</li><li>Foster a positive and collaborative work environment that prioritizes accountability and excellence.</li></ul>Reporting:<ul><li>Prepare and present regular reports on operational performance to CEO and ensure that any major issues are escalated appropriately.</li></ul>Key Skills &amp; Competencies:<ul><li>Minimum 5 years of experience in specific leadership role at a social media firm, with at least 3 years in a leadership role managing at least 30 - 50 members of staff.</li><li>Strong analytical and problem-solving skills, with the ability to identify inefficiencies and propose innovative solutions.</li><li>Exceptional attention to detail and commitment to quality control.</li><li>Excellent leadership and communication skills to effectively manage teams and client relationships.</li><li>Proficiency in Social media management, SEO, and project management tools.</li><li>Ability to manage multiple priorities and deadlines in a fast-paced environment.</li><li>Proactive mindset with a strong sense of ownership and accountability.</li></ul>&#65279;Job Role Secondary&#65279;: &#65279;<ul><li>He/She will perform the quality checks of our deliverables, ensuring our Social Media content is flawless and aligns with our brand standards. This isn't just about catching errors; it's about upholding our reputation for excellence with every single piece of content we produce.</li><li>Occasionally leverage the expertise to provide strategic input on content rollout plans. This involves analyzing client goals and platform analytics to ensure we are maximizing our reach and impact with every publication.</li><li>By analyzing operational data, uncover hidden opportunities for our clients and our team. This includes identifying new content formats or platforms we should be exploring to stay ahead of the curve.</li></ul>Other Details: &#65279;Experience: 5 - 8 years &#65279;Timings: 10:00 am 6:00 pm &#65279;Work Days: &#65279;Monday - Friday (2 days Remote)&#65279; &#65279;Work Mode: &#65279;&#65279;Full Time&#65279;&#65279;Benefits:&#65279;<ul><li>Fast-growing international agency with a remote-first team</li><li>Opportunity to directly shape the future of podcast marketing operations</li><li>Collaborative, transparent, and performance-driven culture</li><li>High-impact leadership role with room for growth</li></ul>&#65279;About HR Ways: &#65279;HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983azto stay updated or visit www.hrways.co to know more.Job Type: Full-timeWork Location: In person

Digital Marketing operations Manager

Xtreme Technologies Pvt. Ltd.

We are looking for an experience Client Retention Specialist to grow business in US Region. The candidate must have a successful track record of meeting and exceeding an individual sales quota and have proven they have the skills and attitude necessary to meet their assigned sales quota and achieve success in their territory.Responsibilities:<ul><li>Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.</li><li>Renew maintenance agreements directly with the end user or through collaboration with channel partners, as necessary.</li><li>Set strategy and tactical approach for maximizing bookings for their specified territory.</li><li>Maintain and update customer information in the database.</li><li>Have a thorough understanding of products, pricing, and competition.</li><li>Establish and maintain relationships with end users and channel partners.</li><li>Work collaboratively with all internal organizations to ensure that effective, consistent communication is maintained and company goals are understood and met.</li><li>Work closely with team members and assist with coverage when deemed necessary by management in order to meet team key performance indicators.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs140,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Retention Specialist: 3 years (Required)</li><li>IT Sales: 3 years (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Retention Specialist (US Based- Night Shift)

HZA SMC PVT LTD

HZA Traders e-commerce company is seeking a proactive, adaptable, and experienced HR Specialist to manage a wide range of human resources functions. In this sole HR role, you will play a key part in shaping our people strategy and overseeing day-to-day HR operations. This position provides an exciting opportunity for an HR professional who enjoys taking ownership, thrives in a fast-paced environment, and can independently drive HR initiatives.Key Responsibilities<ul><li>Recruitment &amp; Onboarding: Manage the full hiring process from job postings and resume screening to interviews, offer letters, and employee onboarding.</li><li>HR Operations: Maintain and update employee records, contracts, databases, and personnel files while ensuring full compliance with company policies and local labor regulations.</li><li>Payroll &amp; Benefits: Coordinate with payroll providers to ensure timely and accurate payroll processing. Oversee attendance, leave management, and employee benefits administration.</li><li>Employee Relations: Serve as the first point of contact for employee concerns, fostering a positive and respectful workplace culture while resolving issues promptly.</li><li>Performance Management: Support the performance review process, assist with employee goal setting, and contribute to employee growth initiatives.</li><li>Policy &amp; Compliance: Develop, review, and implement HR policies. Stay up to date on local labor laws and ensure full compliance.</li><li>Learning &amp; Development: Identify training needs and facilitate internal or external learning and development programs.</li><li>HR Reporting: Create and share regular HR reports on metrics such as headcount, turnover, leave, and employee engagement.</li><li>Statutory Compliance: Ensure compliance with statutory requirements such as EOBI, PESSI, and social security regulations, including accurate registration, contributions, and documentation.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field</li><li>2&ndash;3 years of HR generalist experience, ideally within a small to medium-sized enterprise (SME) or startup environment</li><li>In-depth knowledge of local labor laws and HR best practices</li><li>Experience managing EOBI, PESSI, and social security procedures</li><li>Excellent verbal and written communication skills</li><li>Strong interpersonal skills, with the ability to resolve conflicts and address employee concerns</li><li>Highly organized and capable of managing tasks independently</li><li>Proficient in HR software, Google Workspace, Microsoft Office, and payroll tools</li></ul>What We Offer<ul><li>Performance-Based Bonuses: Up to three bonuses per year based on individual and company performance</li><li>Paid Time Off (PTO): Includes annual leave, medical leave, and casual leave</li><li>Travel Allowance: Reimbursement for approved, work-related travel</li><li>A positive work environment with opportunities for career growth and development</li></ul>Statutory Benefits:<ul><li>EOBI (Employees' Old-Age Benefits Institution): We ensure all employees are registered with EOBI, providing access to old-age pension benefits, disability benefits, and survivor benefits, offering long-term financial security.</li><li>PESSI (Punjab Employees Social Security Institution): Employees are enrolled with PESSI, which provides medical benefits, disability coverage, and maternity benefits, ensuring the well-being of you and your family.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>How many total years of experience do you have in Human Resources?</li><li>Our office timings are 5:00 AM - 2:30 PM (Monday - Saturday) and our office location is Poonch Rd, Samnabad, Lahore. Can you make daily commute to office location &amp; comfortable with office timings?</li><li>Our budget for this position is max 70000. Only apply if this budget suits you.</li></ul>Experience:<ul><li>HR Operations: 1 year (Required)</li><li>E-commerce Recruitment : 1 year (Required)</li><li>Performance Appraisal: 1 year (Required)</li></ul>Work Location: In person

HR Specialist (Male)

Bridgeway Solution

Google Ads Specialist &ndash; RemoteJob Type: Part-time (Approx. 80 hours per month, with potential to expand)OverviewOur client, a leading Danish digital marketing agency, is seeking a self-driven and technically strong Google Ads Specialist to manage multiple client accounts across e-commerce and lead generation industries. The ideal candidate will take full ownership of account performance, deliver clear weekly reports, and proactively suggest campaign improvements and new creative ideas.This role requires someone who can work independently, collaborate closely with a senior Google Ads strategist, and continuously optimize campaigns to drive measurable results.Key Responsibilities<ul><li>Manage and optimize 14+ Google Ads accounts across different industries and markets.</li><li>Plan, create, and monitor campaigns for both e-commerce and lead generation clients.</li><li>Provide weekly performance reports and actionable insights for each account.</li><li>Suggest new campaign strategies, creative ideas, and targeting opportunities.</li><li>Conduct keyword research, ad copy testing, and conversion tracking setup.</li><li>Monitor campaign budgets, bidding strategies, and ROI performance.</li><li>Collaborate with the Google Ads Specialist to align on client goals and growth plans.</li><li>Stay updated with Google Ads trends, features, and best practices.</li></ul>Requirements<ul><li>5+ years of professional experience managing Google Ads accounts.</li><li>Proven track record with e-commerce and lead generation campaigns.</li><li>Strong analytical skills with the ability to interpret data and make data-driven decisions.</li><li>Experience working with clients in foreign languages or international markets.</li><li>Proficiency in Google Ads, Google Analytics, and Google Tag Manager.</li><li>Excellent communication skills and the ability to report clearly and concisely.</li><li>Self-motivated, proactive, and capable of working independently.</li></ul>Benefits<ul><li>Competitive monthly compensation based on experience (starting from PKR 150,000+ for 80 hours/month).</li><li>Fully remote role.</li><li>Opportunity to work with a fast-growing international agency.</li><li>Long-term potential with increased hours and client portfolio expansion.</li></ul>Job Type: Part-timePay: From Rs150,000.00 per monthWork Location: In person

Google Ads Specialist – Remote

Explore 943+ Operations specialist in Lahore this November. Find roles across top companies and apply now to boost your career.