it support specialist

operations manager

operations analyst

product operations specialist Jobs in Lahore

product operations specialist

system support engineer

operations specialist

Burwood Group

<div><b>Company Description</b><p><b><br>
Our Story &amp; Purpose</b></p><p>
At Burwood Group, we&rsquo;re more than a technology consulting firm, we&rsquo;re a team of innovators, problem-solvers, and collaborators who help organizations turn technology into meaningful business outcomes. Founded in 1997 and headquartered in Oak Brook, IL, we&rsquo;ve grown into a nationwide team of experts committed to making a real difference.</p><p>
Our purpose starts with Customer Focus. We put our clients at the center of everything we do - listening, understanding their challenges, and delivering solutions that drive impact.</p><p>
We believe in ownership, collaboration, and growth. Our people aren&rsquo;t just employees; they are innovators shaping the future of our clients&rsquo; success. At Burwood, you&rsquo;ll work alongside talented professionals, tackle exciting challenges, and develop skills that elevate your career. If you&rsquo;re ready to make an impact, learn continuously, and grow within a culture that values your unique strengths, Burwood Group is the place for you.</p><b><br>
Job Description</b><p><b><br>
Inside the Sales Operations Team</b></p><p>
The Sales Operations Team supports our sales organization by managing product quoting, procurement, and order execution in a fast-paced IT consulting environment. We work closely with Sales, clients, vendors, and internal teams to ensure accuracy, efficiency, and a smooth experience from pre-sales through post-sales support. Acting as operational experts and client advocates, the team helps drive consistency, scalability, and an excellent customer experience.</p><p><b>
How You&rsquo;ll Make an Impact</b></p><p></p><p><br>
The Product Operations Specialist reports to the Manager, Product Operations and manages the complete pre-sales product procurement operations process in support of clients and the sales team. This role works closely with clients, sales, vendors and the rest of the Sales Operations team to provide quick and accurate quote and order turnaround. This position will also act as a back-up and overflow for the Client Service Team, which handles post-sales support. The Product Operations Specialist is a crucial client and Sales support expert and key to ensuring and excellent customer experience</p><p>
Primary Job Summary &amp; Responsibilities:</p><ul><li><p>
Product Proposals</p></li><li><p>
Obtain bill of materials from client, engineer or partner and coordinate standard or deviated pricing with sales, Enablement Desk, partners or vendors for Burwood and client cost</p></li><li><p>
Attach subscription, software or hardware support as often as possible utilizing best practices</p></li><li><p>
Validate proposal format, pricing and shipping/billing logistics using best method by product line and client to ensure accuracy and minimize order, shipping and invoicing errors</p></li><li><p>
Understand and employ the correct proposal format for full in advance payment vs. recurring payment, cloud/consumption proposals</p></li><li><p>
Direct communication with clients, sales, vendors and partners (Some cost negotiations, setting up order logistics, billing/shipping and pricing terms)</p></li><li><p>
Cost negotiations above what sales may have already negotiated</p></li><li><p>
Be aware of opportunities to upsell and cross sell</p></li><li><p>
While this is not a technical role, it is important to inform all parties when a common configuration issue or question is relevant (ex: are we missing power, cooling, IOS)</p></li><li><p>
Order Processing / Procurement (Converting both client and internal quotes to orders / importing to Great Plaines &ndash; Burwood Accounting System) In addition, utilizing StreamOne / PartnerFirst for order processing (vendor platform &ndash; Microsoft CSP) and Google Workspace / Cloud Platform (Partner Sales Console)</p></li><li><p>
Assist CSAs with the backorder report / un-shipped orders</p></li><li><p>
Assist Finance Team with invoice related issues</p></li><li><p>
Expedite shipping requests / lead time requests</p></li><li><p>
Create basic Configs / Estimates in CCW and for other top tier partners</p></li><li><p>
On occasion, direct backup to the AE for product related matters</p></li></ul><p>
Secondary Job Summary Responsibilities (Back-up/Overflow Role for Client Service)</p><ul><li><p>
Point of Contact - primary post-sales contact for sales and client requests; either providing service or information requested or routing to the correct alternate Burwood resource to satisfy the request</p></li><li><p>
Product WIP/Backlog &ndash;</p></li><li><p>
Backlog application must be updated so AP can reconcile vendor invoices and AR can bill clients</p></li><li><p>
Order Status - involves all post-sales product order management, tracking status and chain of custody from order placement, through delivery, including ownership of all necessary internal and external communication and related reporting</p></li><li><p>
Reporting &ndash; Ensure up to date, tracking and serial number data is provided for Backlog reporting</p></li><li><p>
CRM Product Opportunity Management &ndash; responsible for ensuring all product opportunities are correctly closed in a timely manner for accurate booking and commissions recognition</p></li><li><p>
Provide assistance with maintaining accurate up-to-date information in our internal systems</p></li><li><p>
Assist the Sales Team in general follow-up activities both internal and external</p></li><li><p>
RMA Coordination &ndash; from initial vendor return authorization request to coordination with client and/or</p></li><li><p>
Customer Support Request Ownership &ndash; post-sales product and invoice support, which includes, but is not limited to:</p></li><li><p>
Order escalations with vendors</p></li><li><p>
Using Burwood and vendor tools and best practices, ensuring proper communication to all stakeholders</p></li><li><p>
Shipment problems (damage, insurance claims, damaged or short and missing shipments)</p></li><li><p>
Processing miscellaneous client support work and other account maintenance as required</p></li></ul><p>
Sr. Product Operations role: all the above responsibilities apply, plus handling of escalations, point of contact for leveraging vendor /distribution relationships, as well as ongoing team training and process improvement projects</p><p></p><b><br>
Qualifications</b><p><b><br>
Your Core Skills &amp; Certifications</b></p><ul><li><p>
Bachelor&rsquo;s Degree required, preferably in Technology or Business</p></li><li><p>
Minimum 3 years Inside Sales, Client Service, Order Processing/Logistics experience required, preferably within the technology industry</p></li><li><p>
History of working in high volume, fast-paced sales environment preferred</p></li><li><p>
Independent self-starter, effective team player with creative problem solving and decision making skills to help the organization achieve its earnings objectives</p></li><li><p>
Proficient computer skills</p></li><li><p>
Strong verbal and written communication skills</p></li><li><p>
Ability to instantly build rapport</p></li><li><p>
Strong interpersonal skills to effectively interact with all levels of internal and external clients</p></li><li><p>
Organizational skills</p></li><li><p>
Time management ability</p></li><li>At least one professional reference based in the United States is required.</li></ul><b><br>
Additional Information</b><p><br>
If you ask any of the team members who are also based out of the Philippines here at Burwood, &ldquo;what we love,&rdquo; the top answer is always the same: <b>our culture</b>. Our employees are driven, innovative, fun-loving, and always willing to help.</p><p>
In addition to that, Burwood also offers some fantastic benefits:</p><ul><li>
Full work-from-home opportunity, including a monthly work-from-home allowance</li><li>
Government-mandated benefits</li><li>
15 days of annual leave per year, accrued monthly (unused leave is forfeited and not carried over).</li><li>
Supplemental local insurance coverage, subject to company policy.</li><li>
Mental wellness programs</li><li>
Learning opportunities in support of career development</li></ul><p>
Compensation packages at Burwood Group are based on various factors unique to each candidate, including work location, skillset, experience, qualifications, and other job-related reasons. The estimated salary range for this role is ($1,500-$2000 USD Monthly).</p><p><b>
Belonging &amp; Culture</b></p><p>
We are not intent on being the largest company, but rather the best. These are the words we live by. We welcome top talent, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or age.</p><p>
By embracing all cultural backgrounds, life experiences, perspectives, and ideas, we not only continue to strengthen our company culture, but also foster innovation and drive organizational success. We believe that diversity fuels creativity and enables us to deliver exceptional results for our clients.</p></div>

Product Operations Specialist

<div>
 <p>
  <strong>
   Our Story &amp; Purpose
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  At Burwood Group, we&rsquo;re more than a technology consulting firm, we&rsquo;re a team of innovators, problem-solvers, and collaborators who help organizations turn technology into meaningful business outcomes. Founded in 1997 and headquartered in Oak Brook, IL, we&rsquo;ve grown into a nationwide team of experts committed to making a real difference.
  <br/>
  <br/>
 </p>
 <p>
  Our purpose starts with Customer Focus. We put our clients at the center of everything we do - listening, understanding their challenges, and delivering solutions that drive impact.
  <br/>
  <br/>
 </p>
 <p>
  We believe in ownership, collaboration, and growth. Our people aren&rsquo;t just employees; they are innovators shaping the future of our clients&rsquo; success. At Burwood, you&rsquo;ll work alongside talented professionals, tackle exciting challenges, and develop skills that elevate your career. If you&rsquo;re ready to make an impact, learn continuously, and grow within a culture that values your unique strengths, Burwood Group is the place for you.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Inside the Sales Operations Team
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  The Sales Operations Team supports our sales organization by managing product quoting, procurement, and order execution in a fast-paced IT consulting environment. We work closely with Sales, clients, vendors, and internal teams to ensure accuracy, efficiency, and a smooth experience from pre-sales through post-sales support. Acting as operational experts and client advocates, the team helps drive consistency, scalability, and an excellent customer experience.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   How You&rsquo;ll Make an Impact
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  <br/>
  <br/>
 </p>
 <p>
  The Product Operations Specialist reports to the Manager, Product Operations and manages the complete pre-sales product procurement operations process in support of clients and the sales team.  This role works closely with clients, sales, vendors and the rest of the Sales Operations team to provide quick and accurate quote and order turnaround.  This position will also act as a back-up and overflow for the Client Service Team, which handles post-sales support. The Product Operations Specialist is a crucial client and Sales support expert and key to ensuring and excellent customer experience
  <br/>
  <br/>
 </p>
 <p>
  Primary Job Summary &amp; Responsibilities:
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   <p>
    Product Proposals
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Obtain bill of materials from client, engineer or partner and coordinate standard or deviated pricing with sales, Enablement Desk, partners or vendors for Burwood and client cost
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Attach subscription, software or hardware support as often as possible utilizing best practices
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Validate proposal format, pricing and shipping/billing logistics using best method by product line and client to ensure accuracy and minimize order, shipping and invoicing errors
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Understand and employ the correct proposal format for full in advance payment vs. recurring payment, cloud/consumption proposals
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Direct communication with clients, sales, vendors and partners (Some cost negotiations, setting up order logistics, billing/shipping and pricing terms)
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Cost negotiations above what sales may have already negotiated
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Be aware of opportunities to upsell and cross sell
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    While this is not a technical role, it is important to inform all parties when a common configuration issue or question is relevant (ex: are we missing power, cooling, IOS)
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Order Processing / Procurement (Converting both client and internal quotes to orders / importing to Great Plaines &ndash; Burwood Accounting System) In addition, utilizing StreamOne / PartnerFirst for order processing (vendor platform &ndash; Microsoft CSP) and Google Workspace / Cloud Platform (Partner Sales Console)
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Assist CSAs with the backorder report / un-shipped orders
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Assist Finance Team with invoice related issues
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Expedite shipping requests / lead time requests
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Create basic Configs / Estimates in CCW and for other top tier partners
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    On occasion, direct backup to the AE for product related matters
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <p>
  Secondary Job Summary Responsibilities (Back-up/Overflow Role for Client Service)
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   <p>
    Point of Contact - primary post-sales contact for sales and client requests; either providing service or information requested or routing to the correct alternate Burwood resource to satisfy the request
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Product WIP/Backlog &ndash;
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Backlog application must be updated so AP can reconcile vendor invoices and AR can bill clients
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Order Status - involves all post-sales product order management, tracking status and chain of custody from order placement, through delivery, including ownership of all necessary internal and external communication and related reporting
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Reporting &ndash; Ensure up to date, tracking and serial number data is provided for Backlog reporting
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    CRM Product Opportunity Management &ndash; responsible for ensuring all product opportunities are correctly closed in a timely manner for accurate booking and commissions recognition
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Provide assistance with maintaining accurate up-to-date information in our internal systems
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Assist the Sales Team in general follow-up activities both internal and external
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    RMA Coordination &ndash; from initial vendor return authorization request to coordination with client and/or
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Customer Support Request Ownership &ndash; post-sales product and invoice support, which includes, but is not limited to:
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Order escalations with vendors
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Using Burwood and vendor tools and best practices, ensuring proper communication to all stakeholders
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Shipment problems (damage, insurance claims, damaged or short and missing shipments)
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Processing miscellaneous client support work and other account maintenance as required
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <p>
  Sr. Product Operations role: all the above responsibilities apply, plus handling of escalations, point of contact for leveraging vendor /distribution relationships, as well as ongoing team training and process improvement projects
  <br/>
  <br/>
 </p>
 <p>
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Your Core Skills &amp; Certifications
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   <p>
    Bachelor&rsquo;s Degree required, preferably in Technology or Business
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Minimum 3 years Inside Sales, Client Service, Order Processing/Logistics experience required, preferably within the technology industry
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    History of working in high volume, fast-paced sales environment preferred
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Independent self-starter, effective team player with creative problem solving and decision making skills to help the organization achieve its earnings objectives
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Proficient computer skills
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Strong verbal and written communication skills
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Ability to instantly build rapport
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Strong interpersonal skills to effectively interact with all levels of internal and external clients
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Organizational skills
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <ul>
  <li>
   <p>
    Time management ability
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <p>
  *At least one professional reference based in the United States is required.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  If you ask any of the team members who are also based out of the Philippines here at Burwood, &ldquo;what we love,&rdquo; the top answer is always the same:
  <strong>
   our culture
  </strong>
  . Our employees are driven, innovative, fun-loving, and always willing to help.
  <br/>
  <br/>
 </p>
 <p>
  In addition to that, Burwood also offers some fantastic benefits:
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Full work-from-home opportunity, including a monthly work-from-home allowance
  </li>
  <li>
   Government-mandated benefits
  </li>
  <li>
   15 days of annual leave per year, accrued monthly (unused leave is forfeited and not carried over).
  </li>
  <li>
   Supplemental local insurance coverage, subject to company policy.
  </li>
  <li>
   Mental wellness programs
  </li>
  <li>
   Learning opportunities in support of career development
  </li>
 </ul>
 <p>
  Compensation packages at Burwood Group are based on various factors unique to each candidate, including work location, skillset, experience, qualifications, and other job-related reasons. The estimated salary range for this role is ($1,500-$2000 USD Monthly).
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Belonging &amp; Culture
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  We are not intent on being the largest company, but rather the best. These are the words we live by. We welcome top talent, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or age.
  <br/>
  <br/>
 </p>
 <p>
  By embracing all cultural backgrounds, life experiences, perspectives, and ideas, we not only continue to strengthen our company culture, but also foster innovation and drive organizational success. We believe that diversity fuels creativity and enables us to deliver exceptional results for our clients.
 </p>
</div>


Software Finder Careers

<div>
 <strong>
  Position: Marketing &amp; Operations Specialist
  <br/>
  <br/>
 </strong>
 <strong>
  Experience Required: 2&ndash;3 years
  <br/>
  <br/>
 </strong>
 <strong>
  Timings: 1:00 PM &ndash; 10:00 PM (PKT)
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Lahore (On-site)
  <br/>
  <br/>
 </strong>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We&rsquo;re hiring a Senior Executive to support our Partnerships and Content Syndication function, with a strong focus on lead quality, demand programs, and partner performance.
 <br/>
 <br/>
 This role operates at the intersection of partnerships, content syndication programs, and our Client Fulfillment / SDR team, ensuring consistent lead quality, performance, and delivery standards. You&rsquo;ll own lead quality evaluation, support webinars and whitepapers, and help identify, vet, and onboard new channel partners through structured due diligence.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Lead Quality &amp; Performance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Review SDR call outcomes and dispositions to assess lead quality and buying intent
  </li>
  <li>
   Identify recurring quality issues (wrong ICP, low intent, incorrect data, duplicates)
  </li>
  <li>
   Act as the primary point of contact for channel partners on quality feedback
  </li>
  <li>
   Share clear, data-backed insights with agencies and track corrective improvements
  </li>
  <li>
   Analyze lead performance by agency, source, campaign, and asset
  </li>
  <li>
   Maintain reporting on lead acceptance, contact rates, and SQL conversions
  </li>
  <li>
   Ensure accurate lead tagging, source attribution, and tracking within the CRM
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Demand Generation &amp; Content Programs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support execution of webinars, whitepapers, and content syndication campaigns
  </li>
  <li>
   Coordinate with internal teams and external partners for webinar setup, targeting, and lead delivery
  </li>
  <li>
   Assist in defining lead qualification criteria for demand campaigns
  </li>
  <li>
   Track post-delivery performance of webinar and gated content leads
  </li>
  <li>
   Identify which partners, formats, and assets generate the highest-quality demand
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Channel Partner Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify and source new channel partners aligned with our ICP and demand goals
  </li>
  <li>
   Conduct due diligence on potential partners (lead sources, targeting, volume, quality benchmarks)
  </li>
  <li>
   Support onboarding of new agencies, including quality expectations and delivery standards
  </li>
  <li>
   Monitor early performance and flag risks during pilot phases
  </li>
  <li>
   Maintain a structured agency performance and evaluation framework
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2-3 years of experience in Demand Generation, RevOps, Sales Ops, or Marketing Ops
  </li>
  <li>
   Strong CRM experience (HubSpot, Salesforce, or similar)
  </li>
  <li>
   Experience analyzing SDR call outcomes and lead performance data
  </li>
  <li>
   Experience working with third-party agencies
  </li>
  <li>
   Strong analytical mindset with attention to detail
  </li>
  <li>
   Clear, direct, and structured communication style
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Software Finder
 </strong>
 is a leading B2B SaaS marketplace that helps businesses discover, compare, and select the right software solutions. Our platform connects companies with tailored software options based on their unique needs, supported by verified reviews and expert insights.
 <br/>
 <br/>
 With a growing portfolio of software categories and a global user base, Software Finder is committed to simplifying the software selection process and empowering businesses to make informed decisions.
 <br/>
 <br/>
 Our team is driven by a shared mission to innovate, collaborate, and deliver value to our users. As we continue to grow, we are always looking for talented individuals who are passionate about technology, customer success, and making an impact.
</div>


Marketing & Operations Specialist

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
Division:<br>
Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.<br>
Division Link: <div>https://www.jonasclub.com/</div></div></div><div></div><div><div><br>
About the Position</div></div><div><div>
We are seeking a highly detail-oriented and process-driven Client Success Operations Specialist to support the operational backbone of the Client Success function.</div></div><div><div>
This role plays a critical part in protecting recurring revenue, ensuring Salesforce data integrity, maintaining lifecycle accuracy, and supporting renewal and reporting workflows. The position works closely with Client Success, Billing, Finance, and A/R teams to ensure disciplined execution across renewals, offboarding, revenue adjustments, and reporting processes.</div></div><div><div>
Success in this role requires operational rigor, strong analytical capability, cross-functional coordination, and a deep understanding of how structured processes impact revenue retention and financial performance.</div></div><div></div><div><div>
What Success Looks Like</div></div><div><ul><li>Renewals are processed accurately and on time with zero revenue leakage</li><li>Salesforce data remains clean, reliable, and audit-ready</li><li>Billing and contract records are aligned and reconciled</li><li>Reporting provided to leadership is accurate, timely, and actionable</li><li>Offboarding and account changes are executed seamlessly with no downstream impact</li><li>Cross-functional stakeholders experience strong operational partnership</li></ul></div><div></div><div><div>
Key Responsibilities</div></div><div><div>
Renewal Operations &amp; Revenue Accuracy</div></div><div><ul><li>Update renewal pricing and contract terms for all renewing clients on a monthly basis</li><li>Reconcile renewal data with Billing to ensure invoicing accuracy and contract alignment</li><li>Maintain structured renewal tracking documentation to ensure timely and error-free execution</li></ul></div><div><div>
Reporting &amp; Analytics</div></div><div><ul><li>Produce recurring attrition, renewal, and portfolio reports for the Senior Director of Client Success</li><li>Prepare ad hoc executive-level reporting related to churn, revenue retention, and account trends</li><li>Ensure all reporting aligns with Salesforce data and revenue records</li></ul></div><div><div>
Client Offboarding &amp; Revenue Adjustments</div></div><div><ul><li>Execute operational offboarding for clients transitioning to dormant or terminated status</li><li>Update account status in Salesforce and internal systems to reflect lifecycle changes</li><li>Notify internal stakeholders to ensure cross-functional alignment</li><li>Coordinate billing stops and final reconciliations with Finance</li><li>Update revenue forecasts, attrition tracking, and reporting accordingly</li></ul></div><div><div>
Module &amp; Account Changes</div></div><div><ul><li>Create and distribute module listing and breakdown reports</li><li>Manage module removals, swaps, and adjustments</li><li>Ensure all changes are accurately reflected across contracts, billing systems, and Salesforce</li></ul></div><div></div><div><div>
Salesforce Data Integrity</div></div><div><ul><li>Maintain complete, accurate, and reportable Salesforce records</li><li>Monitor data inputs to preserve dashboard and reporting reliability</li><li>Partner with Client Success Managers to resolve discrepancies and enforce governance standards</li></ul></div><div><div>
Accounts Receivable Support</div></div><div><ul><li>Partner with A/R and Billing teams to monitor payment compliance</li><li>Flag delinquent accounts to Client Success leadership</li><li>Support structured follow-up processes to drive timely resolution</li></ul></div><div></div><div><div><br>
Skills &amp; Qualifications</div></div><div><div>
Core Competencies (Must Have)</div></div><div><ul><li> Process Management &ndash; Designs, follows, and improves structured workflows to ensure consistent, scalable execution</li><li> Attention to Detail &ndash; Produces accurate, high-quality work by validating data and identifying discrepancies</li><li> Business Acumen &ndash; Understands how operational execution impacts revenue, retention, and financial performance</li><li> Managing &amp; Measuring Work &ndash; Establishes clear tracking mechanisms and accountability standards</li><li> Systems Perspective &ndash; Recognizes cross-functional interdependencies and anticipates downstream impacts</li><li> Analytical Capability &ndash; Ability to interpret attrition, renewal, and revenue-impact data</li><li> Professional Communication &ndash; Strong written and verbal communication skills</li></ul></div><div></div><div><div><br>
Education &amp; Experience</div></div><div><ul><li>3&ndash;5+ years of experience in Client Success Operations, Revenue Operations, or a related operational role within a SaaS or subscription-based environment</li><li>Experience supporting renewal workflows, billing reconciliation, and revenue-related processes</li><li>Strong proficiency in Salesforce, including reporting and data governance</li><li>Experience working cross-functionally with Billing, A/R, Finance, and Client Success teams</li><li>Bachelor&rsquo;s degree in Business, Finance, Operations, or a related field (or equivalent professional experience)</li></ul></div><div></div><div><div>
Preferred Qualifications</div></div><div><ul><li>Experience supporting revenue retention metrics (Gross Retention, Net Retention, churn reporting)</li><li>Familiarity with SaaS licensing or module-based pricing models</li><li>Exposure to financial reconciliation or revenue operations environments</li><li>Experience preparing executive-level reporting</li></ul></div><div></div><div><div>
What You Will Bring:<br>
<ul><li>A strong sense of responsibility and customer care</li><li>Willingness to learn and grow in a global support environment</li><li>Respect for processes, quality standards, and teamwork</li><li>Professional communication and a positive attitude</li></ul></div></div><div><div><br>
<br>
Work Schedule &amp; Availability:<br>
<ul><li>Training Schedule: 9:00 AM &ndash; 5:00 PM EST (6:00 PM &ndash; 3:00 AM PKT)</li><li>Post-Training Schedule:</li></ul>
Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require</div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Client Success Operations Specialist

Bakar Electronics

<p><b>IT Executive &ndash; IT Operations Specialist</b></p><p><b>Location</b></p><p>Bahria Town, Lahore (On-site) - nearest resident preference</p><p><b>Employment Type</b></p><p>Full-Time</p><p><b>Company Overview</b></p><p><b>BIN BAKAR Electronics</b> is a leading retail electronics company with multiple branches in Lahore. We are committed to operational excellence, customer satisfaction, and the use of modern technology to support our growing business operations.</p><p><b>Job Summary</b></p><p>BIN BAKAR Electronics is hiring an <b>IT Executive (IT Operations Specialist)</b> to manage and support daily IT operations across head office and branches. The role involves system administration, network management, technical support, surveillance systems, and overall IT infrastructure maintenance to ensure smooth business operations.</p><p><b>Key Responsibilities</b></p><ul><li>Manage and maintain <b>CCTV / Camera Surveillance Systems</b> across all locations</li><li>Handle <b>Network Administration</b>, including LAN/WAN, routers, switches, and internet connectivity</li><li>Perform <b>System Administration</b> tasks (installation, configuration, and maintenance of hardware &amp; software)</li><li>Oversee <b>Website Management</b>, including basic updates and coordination with developers if required</li><li>Provide <b>Technical Support &amp; Troubleshooting</b> for staff, systems, and devices</li><li>Ensure smooth <b>IT Operations</b> at head office and branches</li><li>Manage and support <b>Attendance &amp; Biometric Systems</b></li><li>Monitor system performance and ensure data security and backups</li><li>Coordinate with vendors and service providers when required</li><li>Maintain IT documentation and inventory records</li></ul><p><b>Requirements &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in <b>Information Technology, Computer Science</b>, or a related field</li><li><b>Minimum relevant experience</b> in IT Support and Network Administration</li><li>Hands-on experience in <b>IT Operations &amp; Technical Support</b></li><li>Strong knowledge of <b>Networking, Troubleshooting, and System Administration</b></li><li>Relevant IT certifications will be considered an <b>added advantage</b></li><li>Strong <b>problem-solving and analytical skills</b></li><li>Ability to <b>multitask</b> and manage multiple IT issues simultaneously</li><li>Ability to work <b>independently</b> as well as in a <b>team environment</b></li><li>Excellent <b>communication and interpersonal skills</b></li><li>High level of <b>attention to detail</b> and responsibility</li></ul><p><b>Salary &amp; Benefits</b></p><ul><li><b>Market-competitive salary</b> (based on experience and skills)</li></ul><p><b>Other Perks &amp; Benefits</b></p><ul><li>Annual Increment</li><li>Performance-Based Bonuses</li><li>Mobile Allowance</li><li>Ration Allowance</li><li>Medical Facility</li><li>Leave Encashment</li><li>Interest-Free Loans</li><li>Eid Bonus</li><li>Refreshments</li><li>Monthly &amp; Annual Company Events</li><li>Company Trips</li></ul><p><b>How to Apply</b></p><p>Interested candidates who meet the above requirements may share their <b>CV</b> at:</p><p><b>hr@bakar.pk</b><br/><b>WhatsApp:</b> +92 308 4444139</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

IT Support

Dr Masood homoeopathic pharmaceuticals Pvt Ltd

<p>We are looking for a motivated and results-driven Sales Specialist with 1 year of experience in the logistics industry. The ideal candidate will be responsible for generating new business, maintaining client relationships, and achieving sales targets in freight forwarding, transportation, and supply chain solutions.</p><p><b>Key Responsibilities:</b></p><ul><li>Identify and develop new business opportunities in logistics services.</li><li>Build and maintain strong relationships with clients.</li><li>Promote freight forwarding, warehousing, transportation, and supply chain solutions.</li><li>Prepare quotations, proposals, and negotiate contracts.</li><li>Achieve monthly and quarterly sales targets.</li><li>Coordinate with operations team to ensure smooth service delivery.</li><li>Maintain CRM records and sales reports.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs55,000.00 per month</p><p>Work Location: In person</p>

Sales Specialists (Logistics)

Murkez Technologies

<div>
 <p>
  <strong>
   Finance Automation &amp; AI Specialist
   <br/>
  </strong>
 </p>
 <p>
  <strong>
   Murkez Technologies
  </strong>
  is looking for a
  <strong>
   Finance Automation &amp; AI Specialist
  </strong>
  to support the growing volume of repetitive bookkeeping and finance work across our customer base. This is a hands-on role focused on understanding existing finance workflows and helping automate, streamline, and standardize them for better efficiency and scalability.
  <br/>
 </p>
 <ul>
  <li>
   Analyze existing bookkeeping and finance workflows across different customers
   <br/>
  </li>
  <li>
   Identify repetitive, manual, or error-prone processes and opportunities for automation
   <br/>
  </li>
  <li>
   Design and implement simple automations, scripts, or AI-assisted workflows
   <br/>
  </li>
  <li>
   Leverage AI tools (e.g., copilots, LLMs, OCR, workflow automation tools) to improve efficiency
   <br/>
  </li>
  <li>
   Help standardize finance processes so they can be reused across multiple clients
   <br/>
  </li>
  <li>
   Collaborate with finance, operations, and product teams to understand requirements
   <br/>
  </li>
  <li>
   Document processes, automations, and best practices clearly for future reuse
   <br/>
  </li>
  <li>
   Continuously experiment, learn, and iterate on new tools and approaches
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <p>
  <strong>
   What We&rsquo;re Looking For:
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    3&ndash;4 years of experience
   </strong>
   in finance, accounting, bookkeeping, operations, or a related role with strong understanding of core finance and bookkeeping processes (AP, AR, reconciliations, close, reporting, etc.)
   <br/>
  </li>
  <li>
   Practical, hands-on exposure to one or more of the following:
   <br/>
  </li>
  <ul>
   <li>
    AI tools or copilots
    <br/>
   </li>
   <li>
    Workflow automation platforms (e.g., Zapier, Make, Power Automate, etc.)
    <br/>
   </li>
   <li>
    Scripting or light coding (Python, SQL, VBA, Apps Script, or similar)
    <br/>
   </li>
   <li>
    Process optimization or systems implementation
    <br/>
   </li>
  </ul>
  <li>
   Comfortable working with data, spreadsheets, and finance systems
   <br/>
  </li>
  <li>
   Comfortable with working US hours / late evenings
   <br/>
  </li>
  <li>
   Tech-forward, adaptable and practical
  </li>
  <li>
   Curious, proactive, and willing to experiment and learn by doing
   <br/>
  </li>
  <li>
   Able to balance structure with scrappiness in a fast-evolving environment
   <br/>
  </li>
 </ul>
 <p>
  <strong>
   Nice to Have:
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Experience supporting multiple clients or stakeholders
   <br/>
  </li>
  <li>
   Familiarity with accounting software (e.g., QuickBooks, NetSuite, Xero, etc.)
   <br/>
  </li>
  <li>
   Exposure to OCR, document processing, or AI-based data extraction
   <br/>
  </li>
  <li>
   Interest in scaling internal tools and reusable solutions
   <br/>
  </li>
 </ul>
 <p>
  <strong>
   Why This Role Matters
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Direct impact on efficiency and scalability across our customer base
   <br/>
  </li>
  <li>
   Opportunity to work at the intersection of finance, automation, and AI
   <br/>
  </li>
  <li>
   Room to grow into a more senior automation, systems, or finance-ops role
   <br/>
  </li>
  <li>
   High ownership and visibility, with space to shape how we work
   <br/>
  </li>
 </ul>
</div>


AI Automation Specialist (Finance)

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Product Operations Specialist

Product Operations Specialist

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Client Success Operations Specialist

IT Support

Sales Specialists (Logistics)

AI Automation Specialist (Finance)