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operations manager, fulfilment center operations

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call center operations manager

contracts team leader

operations team leader

WOROOD

<div>
 The Operations Team Leader is responsible for leading daily operational and fulfillment activities to ensure timely order dispatch, high accuracy, efficient resource utilization, and compliance with company quality standards. This role bridges strategy and execution by translating operational plans into daily actions and measurable results.
 
 
 Core Responsibilities
 
 
 1. Daily Operations Management
 
 
 <ul>
 <li>
 Oversee end-to-end order processing from order release to final dispatch
 </li>
 <li>
 Ensure daily dispatch targets are met based on order volume and SLAs
 </li>
 <li>
 Plan manpower allocation according to workload and peak periods
 </li>
 <li>
 Monitor workflow efficiency and remove operational bottlenecks
 </li>
 <li>
 Ensure system data accuracy (order status, inventory movement, dispatch confirmation)
 
 
 
 </li>
 </ul>
 2. Team Leadership &amp; Supervision
 
 
 <ul>
 <li>
 Supervise Operations Specialists, Fulfillment, Packing, and QC teams
 </li>
 <li>
 Assign daily tasks and clearly communicate priorities and deadlines
 </li>
 <li>
 Conduct daily briefings and end-of-day reviews
 </li>
 <li>
 Coach team members to improve productivity and accuracy
 </li>
 <li>
 Manage attendance, shifts, rotations, and task coverage
 
 
 
 </li>
 </ul>
 3. Quality Control &amp; Compliance
 
 
 <ul>
 <li>
 Ensure all orders meet company quality, packing, and branding standards
 </li>
 <li>
 Reduce picking, packing, and dispatch errors
 
 
 
 </li>
 </ul>
 2 / 3
 
 
 <ul>
 <li>
 Implement and enforce SOPs and operational guidelines
 </li>
 <li>
 Conduct random audits on packed and dispatched orders
 </li>
 <li>
 Ensure health, safety, and warehouse compliance standards are followed
 
 
 
 </li>
 </ul>
 4. Performance Monitoring &amp; KPIs
 
 
 <ul>
 <li>
 Track and analyze KPIs such as:
 </li>
 <li>
 Orders dispatched per day
 </li>
 <li>
 Order accuracy rate
 </li>
 <li>
 Team productivity and efficiency
 </li>
 <li>
 Prepare daily, weekly, and monthly performance reports
 </li>
 <li>
 Identify performance gaps and create corrective action plans
 
 
 
 </li>
 </ul>
 5. Process Improvement &amp; Optimization
 
 
 <ul>
 <li>
 Identify inefficiencies in workflows and propose improvements
 </li>
 <li>
 Support automation, system upgrades, and process standardization
 </li>
 <li>
 Reduce operational costs without impacting quality or delivery timelines
 </li>
 <li>
 Improve space utilization and picking/packing flow
 
 
 
 </li>
 </ul>
 6. Cross-Functional Coordination
 
 
 <ul>
 <li>
 Coordinate with Customer Service to resolve order issues and escalations
 </li>
 <li>
 Work closely with Inventory, IT, and Finance teams to ensure data alignment
 </li>
 <li>
 Communicate operational risks and capacity constraints to management
 </li>
 <li>
 Support sales campaigns and promotions by planning operational capacity
 
 
 
 </li>
 </ul>
 7. Problem Solving &amp; Escalation
 
 
 <ul>
 <li>
 Act as the first escalation point for operational issues
 </li>
 <li>
 Resolve urgent order delays, manpower shortages, and system errors
 </li>
 <li>
 Take immediate corrective actions during peak periods
 </li>
 <li>
 Ensure minimal operational disruption during crises
 
 
 
 </li>
 </ul>
 3 / 3
 
 
 Authority &amp; Decision-Making
 
 
 <ul>
 <li>
 Allocate manpower and assign shifts within approved limits
 </li>
 <li>
 Approve task re-prioritization based on operational needs
 </li>
 <li>
 Recommend hiring, training, or disciplinary actions
 </li>
 <li>
 Escalate critical risks and resource gaps to Operations Manager
 
 
 
 </li>
 </ul>
 
 Required Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelors degree in Operations, Supply Chain, Business Administration, or related field
 </li>
 <li>
 3&ndash;5 years of experience in operations, fulfillment, or logistics
 </li>
 <li>
 Minimum 1&ndash;2 years in a supervisory or team leadership role
 </li>
 <li>
 Strong leadership, communication, and decision-making skills
 </li>
 <li>
 Preferred Experience with OMS, WMS, or ERP systems
 </li>
 <li>
 Strong analytical and reporting skills
 </li>
 <li>
 Ability to work under pressure in high-volume environments
 
 
 
 </li>
 </ul>
 Work Schedule
 
 
 <ul>
 <li>
 5 working days per week
 </li>
 <li>
 Thursday and Saturday are rotational working days, based on operational needs
 
 </li>
 </ul>
</div>

Operations Team Leader

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 What's on your plate?
 
 
 
 <ul>
 <li>
 Responsible for tracking and enhancing 3pl's performance in his assigned zones and also responsible for making the day to day operations and communication with the 3pls to be smooth and dynamic.
 </li>
 <li>
 Responsible for tracking the coordinators and the captain's when it comes to 3pl's requests and inquiries response rate and SLA.
 </li>
 <li>
 Making sure that Critical Cases ( Jira Tickets ) are closed within SLA.
 </li>
 <li>
 Send daily reports to Coordinators including their performance &amp; Efficiency + Sharing insights and directions to help them improve Performance.
 </li>
 <li>
 Responsible for tracking the performance of the vendors on a daily basis and report directly the top offenders to the Supervisor.
 </li>
 <li>
 Responsible for a zone or more in the district to focus on it's performance and to dig deeper into the obstacles and raise flags with a detailed reporting and analytics on a daily basis.
 </li>
 <li>
 Running a weekly live meeting with 3PL managers to assess their performance and recoach them if needed.
 </li>
 <li>
 To Run a weekly meeting with store managers to insure dynamic and smooth operations and co-operation between both functions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What did we order?
 
 
 
 <ul>
 <li>
 Bachelor's degree in logistics or any other related field.
 </li>
 <li>
 3-4 Years of full time experience in logistics.
 </li>
 <li>
 Experience with drivers.
 </li>
 <li>
 Flexibility.
 </li>
 <li>
 Experience managing large groups of people.
 </li>
 <li>
 Ability to work under pressure.
 </li>
 <li>
 Leadership skills.
 </li>
 <li>
 Fluent in both languages Arabic and English.
 </li>
 <li>
 Communication skills (Written and Verbal).
 </li>
 </ul>
</div>

Team Lead Rider On Ground Ops

Elsewedy Machinery

<div>
 
 We are seeking
 
 Operations Team Lead
 
 experienced in
 
 Elevators &amp; escalators
 
 field with proven experience in new installations to manage &amp; control the execution of projects based on the project plan/budget. mange planning phase before project execution &amp; also manage the project expenses to increase project profitability in line with the required total quality standards. Ensure timely completion while maintaining customer satisfaction level.
 
 
 
 
 
 
 Main Tasks &amp; Responsibilities:
 
 
 <ul>
 <li>
 Adhere to all safety and compliance rules of the company
 </li>
 <li>
 Accountable for completing the project safely, on time and within budget
 </li>
 <li>
 Accountable for stakeholder satisfaction and managing their expectations
 </li>
 <li>
 Accountable for effective collaboration and communication with and between stakeholders
 </li>
 <li>
 Accountable for project cost control, material losses and damages
 </li>
 <li>
 Manages projects from initial phase to project closure
 </li>
 <li>
 Accountable for post-sale negotiations, price adjustments, obtaining approvals, liaise with factories and placement of order
 </li>
 <li>
 Accountable for variation and scope management and claims
 </li>
 <li>
 Responsible for project &ldquo;hand over&rdquo;
 </li>
 <li>
 Accountable for creating the project plan and executing the project
 </li>
 <li>
 Leading project execution, manpower planning, tools and other resources
 </li>
 <li>
 Responsible for getting stakeholder approvals where required
 </li>
 <li>
 Takes care (with his/her team) of the administrative activities of the project including project reports.
 </li>
 <li>
 Controls the material and inventory and takes care of the claim analysis
 </li>
 <li>
 Performs subcontractor qualification, evaluation, and selection
 </li>
 <li>
 Negotiates sub-contractor scope, terms and rates, instigates purchase orders and certifies bills
 </li>
 <li>
 Responsible for the project safety plan, quality plan, labor plan and logistics plan.
 </li>
 <li>
 Responsible for site methodology and execution.
 </li>
 <li>
 Responsible for the project&rsquo;s financial result.
 </li>
 <li>
 Trigger&rsquo;s invoice and collection process on time.
 </li>
 <li>
 Responsible for Project Start Up meeting and Supply Line interface.
 </li>
 <li>
 Responsible for monthly project reviews, project audits, handovers, and final closure.
 </li>
 <li>
 To use Company project management communication tools.
 </li>
 <li>
 Leadership / People management
 </li>
 <li>
 Plans manpower for the project (headcount and the right competence level)
 </li>
 <li>
 Secures and retains appropriate talent for project execution
 </li>
 <li>
 Preparation, organization, and retention of contract related documents as per company quality requirement
 </li>
 <li>
 Identifying and facilitating project related change management activities
 </li>
 <li>
 Leads the multifunctional project team and manages performance
 </li>
 <li>
 Communicates project goals, gives feedback on the performance and coaches.
 </li>
 <li>
 Coordination with other inter and / or departmental resources for infrastructure, transport, tools and any other day to day operational requirements
 </li>
 <li>
 Creates and maintains safety and security awareness amongst employees and sub-contractors. Ensures company&rsquo;s safety and security policies.
 </li>
 <li>
 Daily time collection and reporting in system
 </li>
 <li>
 Perform other tasks assigned by the direct manager which include but not limited to the above-mentioned duties.
 </li>
 </ul>
 
 
 
 
 
 Requirements &amp; Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering (preferably mechanical / electrical engineer)
 </li>
 <li>
 Professional certificate in project management i.e., PMP is a plus.
 </li>
 <li>
 At least 5 years of experience in managing major projects independently (prefer infrastructure projects)
 </li>
 <li>
 Excellent Computer literacy
 </li>
 <li>
 Knowledge of project management computer packages i.e., MS Project and Primavera
 </li>
 <li>
 Excellent negotiation and persuading skills.
 </li>
 <li>
 Project Management skills (Initiating, planning, budgeting, executing, controlling, reporting, Risk management, financial management).
 </li>
 <li>
 Problem solving and conflict management skills.
 </li>
 <li>
 Leadership and management skills.
 </li>
 <li>
 Excellent communication (oral and written) skills.
 </li>
 <li>
 Decision making skills
 </li>
 </ul>
 
 
</div>

Operations Team Lead

QStaffers

<div>
 
 
 QStaffers
 
 is currently hiring a
 
 Retail Experience Manager
 
 for one of our partners, a leader in the retail Motor Vehicles field.
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 The Retail Experience Manager will lead the retail sales team to deliver outstanding customer experiences while exceeding sales targets. You&rsquo;ll set strategy, define performance goals, and enable your team to thrive in a fast-paced, customer-focused environment. Experience in retail management or a passion for customer experience is a strong plus, helping you connect with customers, guide your team, and drive results.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead and support a team to maximize sales and deliver outstanding customer engagement.
 </li>
 <li>
 Develop and implement strategies to consistently meet and exceed sales targets.
 </li>
 <li>
 Ensure smooth day-to-day operations across all locations.
 </li>
 <li>
 Collaborate with other departments to align efforts and improve overall performance.
 </li>
 <li>
 Stay up to date on our products and industry trends to train and guide the team effectively.
 </li>
 <li>
 Provide ongoing training to the team and ensure they are equipped with the knowledge and tools needed to effectively manage dealer accounts and drive sales.
 </li>
 <li>
 Partner with sales, logistics, product, and operations teams to align efforts and ensure seamless execution of wholesale strategies.
 </li>
 <li>
 Analyze performance data, market trends, and team activities to make informed decisions and provide actionable insights to leadership.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 At least 3 years of strong sales experience in retail, managing teams in a results-driven environment (strictly in-store, no online or digital).
 </li>
 <li>
 Strong at developing and executing strategies to drive sales and improve team performance.
 </li>
 <li>
 You&rsquo;re passionate about cars and enjoy sharing that enthusiasm with customers.
 </li>
 <li>
 You&rsquo;re a natural leader who motivates and inspires your team to achieve their goals.
 </li>
 <li>
 You&rsquo;re flexible and willing to work weekends or holidays when needed
 </li>
 </ul>
</div>

Retail Experience Manager

Aqarmap Egypt

<div>
 
 Job Description:-
 
 
 
 <ul>
 <li>
 Lead, motivate, and manage a team of sales agents to achieve and exceed sales targets.
 </li>
 <li>
 Oversee daily sales operations and ensure smooth execution of sales activities.
 </li>
 <li>
 Provide ongoing coaching, mentoring, and training to team members to enhance performance.
 </li>
 <li>
 Drive the closure of high-value deals and maintain strong relationships with key clients.
 </li>
 <li>
 Deliver exceptional customer service to enhance client satisfaction and retention.
 </li>
 <li>
 Prepare and present accurate sales reports, forecasts, and performance analyses for management review.
 
 
 </li>
 </ul>
 
 Job Requirements:-
 
 
 
 <ul>
 <li>
 Proven experience in direct sales.
 </li>
 <li>
 Minimum of 2 years of experience in a sales team leader role.
 </li>
 <li>
 B2B sales experience is a must.
 </li>
 <li>
 Strong leadership and team management skills with the ability to inspire and guide a sales team.
 </li>
 <li>
 Excellent customer service orientation with a proven ability to handle client needs effectively.
 </li>
 <li>
 Exceptional communication and relationship-building skills.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related field
 </li>
 </ul>
</div>

B2B Sales Leader

Doka

<div>
 
 Company Description
 
 
 
 Doka is a world leader in providing innovative formwork, solutions and services in all areas of construction. The company is also a global supplier of well-thought-out scaffolding solutions for a varied spectrum of applications. With more than 180 sales and logistics facilities in over 60 countries, Doka has a high-performing distribution network for advice, customer service and technical support on the spot and ensures that equipment is swiftly provided &ndash; no matter how big and complex the project. Doka employs 9,000 people worldwide and is a company of the Umdasch Group, which has stood for reliability, experience and trustworthiness for more than 150 years.
 
 
 As a customer-focused organisation, Doka understands that its greatest assets are its employees, which is why Doka is consistently looking for talented professionals who are keen to develop their career in this challenging industry.
 
 
 Headquartered in Dubai, the Doka Middle East &amp; Africa region team serves as the central hub for critical functions including sales, marketing, finance, operations, engineering, HR, product management, and procurement. Established to provide a versatile network of products, systems, and expertise, Doka MEA oversees some of the world's fastest-growing economies, which positions Doka as an ideal partner for diverse projects, from major infrastructure developments like metro systems, bridges, and tunnels to residential housing projects.
 
 
 
 As a valued member of our engineering team, you will be based in our Egypt office in Cairo working on projects across Middle East and Africa.
 
 
 
 
 Job Description
 
 
 
 Doka MEA is currently looking to recruit a career driven
 
 Project Technician MEA
 
 to join its versatile team in Cairo, Egypt. If you are passionate about your work, have an inner drive to succeed and a desire to learn and grow from your experience, this could be the perfect next challenge for you.
 
 
 Reporting to the Head of Engineering MEA, this position requires an enthusiastic individual who is capable of managing multiple projects and has extensive experience in formwork design.
 
 
 
 You Will Be Responsible For
 
 
 
 <ul>
 <li>
 Analyzing structural drawings provided by clients
 </li>
 <li>
 Implementing formwork solutions in accordance with project requirements and/or instructions of the Sales Engineer, Senior Project Designer, and/or Team Leader
 </li>
 <li>
 Proposing the most economical and technically sound solutions
 </li>
 <li>
 Conducting basic static calculations and advanced structural analyses
 </li>
 <li>
 Producing material lists, offer drawings, and shop drawings
 </li>
 <li>
 Assisting Sales Engineers with site visits and client presentations
 </li>
 <li>
 Coordinating the timely delivery of shop drawings as per instructions
 </li>
 <li>
 Collaborating with clients to resolve technical issues
 </li>
 <li>
 Ensuring effective coordination with other stakeholders and departments
 </li>
 <li>
 Considering material availability during the design stage
 </li>
 <li>
 Communicating with the sales department in the absence of Team Leader
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree in Civil or Technical Engineering and/or equivalent education
 </li>
 <li>
 Minimum three years of experience in formwork engineering (and statics)
 </li>
 <li>
 Knowledge of Doka Formwork Systems will be an advantage
 </li>
 <li>
 Proficiency with AutoCAD; working experience with BIM models in Revit &amp; Inventor is an added advantage
 </li>
 <li>
 Strong analytical skills and technical proficiency
 </li>
 <li>
 Excellent proficiency in English
 </li>
 <li>
 Good team player with attention to detail and a feel for economic matters
 </li>
 <li>
 Strong communication skills with conciseness and clarity when communicating with multiple stakeholders, e.g., clients
 </li>
 <li>
 Ability to work under minimal supervision
 </li>
 <li>
 Willingness to travel and be mobile
 </li>
 </ul>
</div>

Project Technician MEA

Amazon

<div>
 
 Description
 
 
 
 Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The MENA Grocery team (UFG) is offering a role to own building new business from ground Zero. We are seeking a self-starter who can quickly familiarize themselves with this fast-paced environment, build relationships/trust with cross-functional teams, and assume ownership within the program which will require understanding of complex business/Tech/Ops processes at Amazon and our partners and devising an optimal engagement model. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, analytical talent and good document writing skills with concise communication are essential to success in this role.
 
 
 In this role, You will influence internal and external stakeholders and leadership to buy in to your strategic direction, build a buying and sourcing strategy for a new category while ensuring flawless execution and continuously analyzing key metrics to drive improvements for your business.
 
 
 The VM will be responsible for building relationships with vendors, adding selection, managing category profitability, optimizing pricing, and developing their team. The best candidate will have a broad skill set including leadership development, analytical horsepower, excellent business judgment, strong vendor management and negotiations skills, deep curiosity about how things work, and a passion for creating a world class shopping experience for our customers. The position requires a leader who can work autonomously in a fast paced, highly demanding and ambiguous environment.
 
 
 The successful candidate would possess great business judgment, with a track record of strong project delivery, commercial negotiations and relationship management along with deep analytical acumen. Additionally, this position involves working with multiple stakeholders (marketing, marketplace, legal, supply chain, operations among others).
 
 
 The position requires a leader who can work autonomously in a fast paced, highly demanding and ambiguous environment. The successful candidate would possess great business judgment, with a track record of strong project delivery, commercial negotiations and relationship management along with deep analytical acumen. Additionally, this position involves working with multiple stakeholders (marketing, marketplace, legal, supply chain, operations among others).
 
 
 Key job responsibilities
 
 
 This is an external facing role with close collaboration with external vendors to build seasonal selection and long shelf-life Fresh/Frozen space. The role has potential to build Amazon Ultra-Fast-Grocery (UFG) Retail business from scratch, define SOP for scaling the business on long term.
 
 
  Support Category leader to drive business opportunities for the organization
 
 
  Negotiations- Build strategic partnership, align and close a end to end vendor relationship and terms of trade, operating model contracts from long shelf-life Fresh &amp; Frozen vendors (F&amp;V, Dairy, Poultry, Ice-cream etc.)
 
 
  Build the annual seasonal portfolio to drive continuous traffic and engagement to the store-front
 
 
  Identify automation opportunities to offer scalable solutions, improve all key inputs metrics such as Selection, profitability, Pricing, Availability
 
 
  Post launches, Own the P&amp;L for hitting top and bottom-line targets and drive projects to improve profitability with critical stakeholders (Vendor, Ops, Advertising)
 
 
  Define selection assortment, continuously refine the mix at dark store level to reduce shrinkages &amp; improve CX
 
 
  Source deals during Tier 1 &amp; Tier 2 events to ensure we continue to offer value to our Prime Customers
 
 
  Ensure content quality is best in class to improve conversion
 
 
  Negotiate marketing funds from vendors for category visibility during BAU/Events.
 
 
  Prepare, Pitch &amp; close Annual JBP with vendors.
 
 
  MBR / QBR with vendors on performance &amp; improvement
 
 
  Partner with Retail Category team to ensure UFG ask is part of Annual Retail JBP for common vendors
 
 
 A day in the life
 
 
 This is a startup role and require you to deal with high level of ambiguity.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Economics, Supply Chain, or a related field
 </li>
 <li>
 8+years of experience in vendor management, category management, retail buying, or account management
 </li>
 <li>
 Strong negotiation and relationship management skills
 </li>
 <li>
 Experience managing selection, pricing, availability, and vendor performance metrics
 </li>
 <li>
 Strong analytical and Excel skills; ability to drive insights from data
 </li>
 <li>
 Demonstrated ability to work cross-functionally and influence stakeholders
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in e-commerce, grocery, or FMCG industries
 </li>
 <li>
 Proficiency in SQL, Tableau, or other data tools
 </li>
 <li>
 Master&rsquo;s degree in Business, Supply Chain, or a related field
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3119789
</div>

Sr. Vendor Manager - Strategic initiatives

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