customer success specialist Jobs in Lahore

customer success specialist

sales specialist

b2b sales specialist

onboarding specialist

procurement specialist

order fulfillment specialist

Seller Downtown

Job SummaryWe are seeking a proactive and detail-oriented Retail Fulfillment Specialist to oversee the order-to-delivery process for our retail partners. The role ensures timely and accurate fulfillment of purchase orders, compliance with retailer requirements, and smooth coordination across internal and external teams.The ideal candidate has proven experience in retail operations, logistics, and compliance with vendor manuals/routing guides, and thrives in fast-paced, high-volume environments.Key Responsibilities<ul><li>Manage the end-to-end order fulfillment process for retail accounts (e.g., DSG, Scheels, Academy).</li><li>Ensure full compliance with retailer routing guides, packaging, labeling, and shipping standards.</li><li>Create and manage Advanced Shipment Notifications (ASNs) and other EDI transactions.</li><li>Coordinate with warehouses, 3PLs, and carriers to schedule pickups/deliveries within deadlines.</li><li>Monitor and resolve issues related to shortages, chargebacks, late shipments, or compliance violations.</li><li>Track and analyze key fulfillment metrics (fill rates, OTIF, on-time delivery, chargebacks) and drive improvements.</li><li>Collaborate with sales, operations, and logistics teams to optimize retail supply chain workflows.</li><li>Stay updated on retailer compliance requirements and communicate changes internally.</li><li>Maintain accurate records of orders, shipments, and compliance documentation.</li><li>Maintain trackers and records of all goods movement.</li></ul>Success Metrics<ul><li>98%+ on-time delivery rate.</li><li>Maintain OTIF (On Time In Full) above retailer benchmarks.</li><li>Reduce chargebacks and compliance violations by 20%.</li><li>Ensure 100% compliance with routing guides and retailer manuals.</li><li>Improve order accuracy and fill rates by 10%.</li></ul>Who You Are<ul><li>Proactive, detail-driven, and reliable in high-volume, deadline-driven environments.</li><li>Skilled in logistics, retail operations, and compliance management.</li><li>Strong problem-solver, capable of addressing fulfillment challenges quickly.</li><li>Collaborative and effective across cross-functional teams and external partners.</li><li>Flexible and adaptable to evolving retailer requirements.</li></ul>Job Type: Full-time (Office-based) Shift: Night timings aligned with US business hours Location: Lahore, PakistanJob Type: Full-timePay: Rs140,000.00 - Rs170,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Relevant: 2 years (Preferred)</li></ul>Work Location: In person

Retail Fulfillment Specialist – USA Company (Lahore Office based - Night Timings)

PakWheels

<div>Job Description:
The Business Operations Executive will play a key role in ensuring seamless order processing, vendor coordination, and logistics management. The role requires hands-on involvement in procurement, dispatching, vendor pickups/deliveries, and resolving disputes related to third-party logistics (3PL) and product issues.
Key Responsibilities:
Order Processing &amp; Fulfillment:
<ul><li>Ensure accurate and timely processing of customer orders.</li>
<li>Coordinate with vendors for order fulfillment and shipment.</li>
<li>Monitor order statuses and proactively resolve delays or issues.</li>
</ul>
Items Procurement &amp; Dispatching:
<ul><li>Oversee the procurement of required items from vendors.</li>
<li>Manage the dispatching process to ensure smooth deliveries.</li>
<li>Work with the warehouse/logistics teams to optimize fulfillment operations.</li>
</ul>
Vendor Pickups &amp; Deliveries Management:
<ul><li>Coordinate vendor pickups for inbound inventory.</li>
<li>Ensure timely deliveries from vendors to customers or distribution hubs.</li>
<li>Work closely with third-party logistics (3PL) providers for efficient execution.</li>
</ul>
Packaging Material Replenishment:
<ul><li>Maintain optimal stock levels of packaging materials for vendors.</li>
<li>Coordinate with suppliers to replenish packaging materials as needed.</li>
<li>Ensure packaging quality meets company standards.</li>
</ul>
3PL SLA Disputes &amp; Resolution:
<ul><li>Monitor third-party logistics (3PL) service level agreements (SLAs).</li>
<li>Identify and escalate SLA breaches, ensuring quick resolutions.</li>
<li>Work with 3PL partners to enhance service quality and minimize delays.</li>
</ul>
3PL &amp; Product Dispute Management:
<ul><li>Handle disputes related to logistics, product discrepancies, and fulfillment errors.</li>
<li>Investigate and resolve product-related issues with vendors.</li>
<li>Collaborate with internal teams to implement corrective actions.</li>
</ul>
Job Requirements:
Education &amp; Experience:
<ul><li>Bachelor&rsquo;s degree in Business Administration, Supply Chain, Logistics, or a related field.</li>
<li>1-3 years of experience in e-commerce operations, logistics, or fulfillment.</li>
<li>Experience in order processing, procurement, and 3PL coordination is preferred.</li>
</ul>
Skills &amp; Competencies:
<ul><li>Strong organizational and multitasking skills.</li>
<li>Proficiency in Google sheets, MS Excel, order management systems (OMS), and ERP tools.</li>
<li>Excellent communication and negotiation skills.</li>
<li>Problem-solving mindset with attention to detail.</li>
<li>Ability to work in a fast-paced environment and manage multiple priorities.</li></ul></div>

Business Operations Executive

Inventio Tech Solutions

Job DescriptionWe are seeking a detail-oriented and organized E-Commerce Order Dispatcher to manage and coordinate daily order dispatch operations. The ideal candidate will ensure that all customer orders are processed accurately, packed on time, and shipped through the correct delivery channels. You will play a key role in maintaining customer satisfaction by ensuring smooth and timely order fulfillment.Key Responsibilities:<ul><li>Process and manage incoming online orders across multiple sales channels.</li><li>Coordinate with warehouse/packing teams to prepare orders for dispatch.</li><li>Schedule and track shipments with courier/logistics partners.</li><li>Monitor delivery status and proactively resolve delays or issues.</li><li>Update order management systems and maintain accurate dispatch records.</li><li>Communicate with customers regarding order status, tracking, or delivery concerns.</li><li>Collaborate with the customer service team to ensure smooth post-order support.</li></ul>Requirements:<ul><li>Previous experience in e-commerce order management or dispatching preferred.</li><li>Strong organizational and multitasking abilities.</li><li>Good communication skills in English (written and verbal).</li><li>Familiarity with order management software, shipping platforms, or courier portals.</li><li>Attention to detail and ability to work under pressure.</li><li>Basic computer proficiency (Excel, email, data entry).</li></ul>How to Apply: Please submit your updated CV via Indeed or email it to hr@inventiotechsol.com . Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore (54940): Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Hands on: 2 years (Preferred)</li></ul>Work Location: In person

Dispatcher

E-Dental Mart

Location: Lahore Company: E-Dental Mart Job Type: Full-TimeAbout E-Dental Mart:E-Dental Mart is Pakistan&rsquo;s leading online and retail dental supplies company, dedicated to providing high-quality dental products, instruments, and materials to clinics, hospitals, and dental professionals nationwide. Guided by Islamic values and a customer-first approach, we continuously strive for operational excellence and professional growth.Position Overview:We are looking for a detail-oriented and responsible Order Fulfillment Officer (OFO) to manage the complete order cycle &mdash; from order processing and packaging to coordination with courier partners for timely delivery. The ideal candidate will ensure that every customer order is fulfilled accurately, efficiently, and on time.Key Responsibilities:<ul><li>Receive and verify daily customer orders through the CRM(POS) system and sales team.</li><li>Coordinate with the Store, Dispatch, and Sales Departments to ensure order accuracy.</li><li>Prepare and pack products safely according to standard packaging procedures.</li><li>Create CN numbers and coordinate with courier services for daily dispatches.</li><li>Update order status in software (CRM, POS Punching, QuickBooks / internal portal) after dispatch.</li><li>Track shipments and resolve delivery or courier-related issues promptly.</li><li>Maintain daily order logs and ensure zero &ldquo;stock awaiting&rdquo; cases.</li><li>Communicate with customers regarding order confirmations, delays, or replacements.</li><li>Report daily order completion status to the Director and HR Department.</li><li>Ensure compliance with company SOPs and quality standards in every dispatch.</li></ul>Requirements:<ul><li>Graduate (Matric, Inter can apply as well)</li><li>1&ndash;2 years of experience in logistics, dispatch, or order management (fresh graduates with strong organizational skills may apply).</li><li>Strong coordination, communication, and time management skills.</li><li>Ability to work in a fast-paced environment with attention to detail.</li></ul>What We Offer:<ul><li>Competitive salary based on experience.</li><li>Professional working environment with daily growth opportunities.</li><li>Exposure to Pakistan&rsquo;s leading dental supply chain and e-commerce operations.</li></ul>Join E-Dental Mart &ndash; where precision, professionalism, and purpose come together to deliver smiles across Pakistan.Apply Now: hr@edentalmart.com Website: www.edentalmart.comJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Order Fulfilment Officer

DevStudio

Who We AreAt DevStudio, we turn ideas into impact. Being part of DevStudio means working in an environment that thrives on creativity, collaboration, and innovation. Our team is driven by the passion to redefine technology and deliver meaningful solutions across industries.About the RoleWe are looking for a Data Processing Specialist to join our growing team. This role involves managing and validating large volumes of data, ensuring accuracy, consistency, and compliance across various systems. You&rsquo;ll play a key role in maintaining data integrity, supporting business operations, and contributing to smooth workflow management.If you&rsquo;re detail-oriented, analytical, and passionate about working with data, this is an excellent opportunity to grow your career in a dynamic tech environment.Key Responsibilities<ul><li>Process, organize, and validate data from multiple sources, including invoices, reports, and documentation.</li><li>Ensure accuracy and consistency of data entered into internal systems and databases.</li><li>Review and analyze information to identify errors, inconsistencies, or missing details.</li><li>Collaborate with relevant teams to resolve data discrepancies in a timely manner.</li><li>Maintain detailed records and documentation for reporting and compliance purposes.</li><li>Support process improvements and suggest ways to enhance data management efficiency.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, IT, Data Management, or a related field (or equivalent experience).</li><li>1+ year of experience in data entry, data processing, or documentation management.</li><li>Strong attention to detail with analytical and problem-solving abilities.</li><li>Proficiency in Microsoft Excel and Outlook (experience with data tools is a plus).</li><li>Good command of the English language (reading and writing).</li><li>Ability to multitask, meet deadlines, and work effectively in a fast-paced environment.</li></ul>(Knowledge of Harmonized System (HS) Codes or international trade documentation will be considered a plus but not mandatory.)Location: DHA Phase 5, LahoreAt DevStudio, we believe in diversity and equal opportunity. We welcome talented individuals from all backgrounds who share our vision for innovation and excellence.Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Can you start immediately?</li><li>What's your current and expected salary?</li><li>Are you willing to do an on-site job in DHA phase 5 Lahore during the night shift?</li></ul>Work Location: In person

Order Processing Specialist (Contract Based)

HZA SMC PVT LTD

Job Summary: We are looking for a detail-oriented and proactive Marketplace (Ebay) Account Manager to oversee daily operations of our eBay store. This role includes creating and optimizing listings, managing inventory, ensuring efficient order fulfillment, and providing excellent customer support. The ideal candidate has hands-on experience with eBay Seller Hub and is familiar with eBay&rsquo;s policies, tools, and best practices.Key Responsibilities:<ul><li>Create, update, and optimize product listings with accurate titles, descriptions, images, and pricing.</li><li>Monitor inventory levels and coordinate with fulfillment teams to ensure timely order processing.</li><li>Conduct market research and track competitor activity to maintain pricing and product competitiveness.</li><li>Respond to customer inquiries, resolve issues, manage returns, and maintain high customer satisfaction.</li><li>Plan and execute promotional campaigns using eBay&rsquo;s tools such as markdown sales and Promoted Listings.</li><li>Track and analyze seller performance metrics to ensure account health and compliance with eBay standards.</li><li>Recommend and implement strategies to improve visibility, traffic, and sales on the platform.</li></ul>Required Qualifications:<ul><li>Proven experience managing an eBay seller account.</li><li>Familiarity with eBay policies, Seller Hub, and performance standards.</li><li>Strong written and verbal communication skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Experience using basic inventory management or analytics tools.</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in Business, Marketing, or a related field.</li><li>Experience running eBay promotions and advertising campaigns.</li><li>Knowledge of eBay analytics and reporting tools.</li></ul>Benefits:<ul><li>Performance-based bonuses (up to 3 times per year)</li><li>Paid time off, including medical and casual leave</li><li>Reimbursement for business-related travel expenses</li><li>Company-sponsored team events</li><li>Additional employee benefits as per company policy</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Our office timings are 5:00 AM - 2:30 PM (Monday - Saturday) and our office location is Samnabad, Lahore. Can you make daily commute to office location &amp; comfortable with office timings?</li><li>How many years of experience do you have as ebay Specialist?</li><li>What is your Current Salary &amp; Expected Salary?</li><li>How soon could you join us, If Selected?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Marketplace Account Manager (Male)

THE ADVANTECH

Job Description: Marketplace Specialist (Walmart &amp; BestBuy)Overview We are seeking an experienced Marketplace Specialist with a minimum of 3 years of hands-on expertise in managing product listings, orders, and operations for Walmart and BestBuy marketplaces. The ideal candidate will have strong knowledge of marketplace rules, product catalog management, and eCommerce best practices to ensure smooth operations and maximize sales.Key Responsibilities<ul><li>Manage and optimize product listings on Walmart and BestBuy marketplaces, ensuring accuracy in titles, descriptions, attributes, and pricing.</li><li>Handle daily order processing, fulfillment coordination, cancellations, and returns.</li><li>Monitor product performance, availability, and compliance with marketplace guidelines.</li><li>Upload and manage bulk product feeds, ensuring proper mapping of SKUs, categories, and attributes.</li><li>Troubleshoot and resolve listing errors, order issues, and account-related escalations.</li><li>Conduct competitor and pricing analysis to ensure market competitiveness.</li><li>Collaborate with internal teams (inventory, logistics, marketing) to streamline operations.</li><li>Generate and analyze performance reports (sales, traffic, conversion rates, OOS trends).</li><li>Stay updated on Walmart and BestBuy marketplace policies, promotions, and API updates.</li></ul>Requirements<ul><li>Minimum 2 years of proven experience managing Walmart and BestBuy marketplace accounts.</li><li>Strong understanding of marketplace dashboards, seller portals, and listing management tools.</li><li>Proficiency in handling bulk uploads, order flows, and product feed optimization.</li><li>Knowledge of SEO for marketplace listings to improve visibility and sales.</li><li>Strong analytical and problem-solving skills with attention to detail.</li><li>Excellent English communication skills (written and verbal).</li><li>Proficiency in Excel/Google Sheets for reporting and bulk data handling.</li></ul>Soft Skills<ul><li>Strong problem-solving and debugging capabilities</li><li>Clear and concise written and verbal communication</li><li>Self-motivated with ability to work independently and in cross-functional teams</li><li>Detail-oriented and process-driven approach</li></ul>Preferred Qualifications<ul><li>Experience with additional marketplaces (Amazon, eBay, Shopify, etc.).</li><li>Familiarity with API integrations and third-party eCommerce tools.</li><li>Ability to handle multiple accounts and high SKU volumes.</li></ul>What We Offer<ul><li>Competitive salary with performance-based bonuses.</li><li>Opportunity to work with global clients in eCommerce and retail.</li><li>Exposure to AI-driven tools for marketplace optimization.</li><li>A dynamic and collaborative team environment.</li></ul>Job Type: Full-timePay: Rs20,000.00 - Rs100,000.00 per monthExperience:<ul><li>Walmart and BestBuy marketplaces: 2 years (Required)</li></ul>Language:<ul><li>Fluent english (Preferred)</li></ul>Work Location: In person

Marketplace Specialist (Walmart & BestBuy)

Explore 382+ Order fulfillment specialist in Lahore this October. Find roles across top companies and apply now to boost your career.