operations manager

assistant sales manager

branch manager

call center agent

sales officer

order management lead agent

Expeditors

<div>
 &ldquo;We&rsquo;re not in the shipping business; we&rsquo;re in the information business&rdquo; -Peter Rose, Expeditors Founder
 
 
 Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
 
 
 <ul>
 <li>
 18,000 trained professionals
 </li>
 <li>
 350+ locations worldwide
 </li>
 <li>
 Fortune 500
 </li>
 <li>
 Globally unified systems
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 As an
 
 Order Management Lead Agent
 
 , you will ensure the accurate and timely movement of freight and information while delivering exceptional customer service. In this leadership‑oriented role, you will support the Supervisor by coordinating team activities, monitoring internal performance metrics, and driving service excellence across the Order Management department.
 
 
 You will act as a subject-matter resource for the team, guide junior agents, and promote continuous improvement to enhance operational efficiency and customer satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 
 Operations &amp; Customer Service
 
 
 
 <ul>
 <li>
 Ensure timely and accurate movement of freight and shipment information.
 </li>
 <li>
 Maintain smooth and efficient shipment process flow.
 </li>
 <li>
 Ensure all customer SOPs are followed consistently.
 </li>
 <li>
 Complete accurate and timely data entry into the operating system.
 </li>
 <li>
 Monitor shipment reports and proactively address issues to ensure customer satisfaction.
 </li>
 <li>
 Conduct retention calls and complete customer reviews, documenting outcomes in the CRM.
 </li>
 <li>
 Provide exceptional customer service to clients by handling inquiries and requests professionally.
 
 
 </li>
 </ul>
 
 Leadership &amp; Team Support
 
 
 
 <ul>
 <li>
 Support the Supervisor in:
 </li>
 <ul>
 <li>
 Allocating workloads and monitoring workboards to ensure internal KPIs are met (e.g., timely data entry).
 </li>
 <li>
 Conducting retention calls and managing customer interactions.
 </li>
 <li>
 Monitoring invoicing and BNP reports.
 </li>
 <li>
 Addressing escalations and supporting solution development.
 </li>
 </ul>
 <li>
 Assist agents and the Manager by responding quickly to requests for information and market-competitive rates.
 </li>
 <li>
 Act as a guide and mentor for team members, ensuring alignment with team culture and service standards.
 </li>
 <li>
 Communicate proactively with the team to update them on policies, procedures, and best practices.
 </li>
 <li>
 Support smooth team operations during peak periods or staff absences.
 </li>
 <li>
 Promote productivity tools and best practices (e.g., workboard usage, invoicing processes, expo workflows).
 
 
 </li>
 </ul>
 
 Collaboration &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Build and maintain strong working relationships with customers.
 </li>
 <li>
 Collaborate with internal teams to meet KPI standards and company expectations.
 </li>
 <li>
 Encourage an open and positive environment that supports new ideas, system enhancements, and improved workflows.
 </li>
 <li>
 Actively engage in problem-solving and process improvement initiatives.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3&ndash;4 years of experience in operations or customer service within freight forwarding or the logistics industry.
 </li>
 <li>
 Minimum Bachelor&rsquo;s degree or above
 </li>
 <li>
 Strong computer skills (MS Excel, MS Word, PowerPoint).
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong interpersonal abilities, including the ability to listen, comprehend, and communicate clearly.
 </li>
 <li>
 Positive, proactive, and solution-oriented attitude.
 </li>
 <li>
 Effective time-management and organizational skills.
 </li>
 <li>
 Ability to multitask and prioritize while staying focused and organized.
 </li>
 <li>
 Professional demeanor with strong attention to detail.
 </li>
 <li>
 Ability to work independently as well as collaboratively within a team.
 </li>
 <li>
 Ability to perform under pressure and meet tight deadlines.
 </li>
 <li>
 Open to feedback and committed to continuous improvement.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Expeditors offers excellent benefits:
 
 
 <ul>
 <li>
 Paid Vacation, Holiday, Sick Time
 </li>
 <li>
 Health Plan: Medical
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Employee Stock Purchase Plan
 </li>
 <li>
 Training and Personnel Development Program
 </li>
 </ul>
</div>

Order Management Lead Agent

<div>Company Description 
&ldquo;We&rsquo;re not in the shipping business; we&rsquo;re in the information business&rdquo; -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.<ul><li>
18,000 trained professionals</li><li>
350+ locations worldwide</li><li>
Fortune 500</li><li>
Globally unified systems</li></ul> 

Job Description 
As an Order Management Lead Agent, you will ensure the accurate and timely movement of freight and information while delivering exceptional customer service. In this leadership‑oriented role, you will support the Supervisor by coordinating team activities, monitoring internal performance metrics, and driving service excellence across the Order Management department.
You will act as a subject-matter resource for the team, guide junior agents, and promote continuous improvement to enhance operational efficiency and customer satisfaction.
Key Responsibilities
Operations &amp; Customer Service<ul><li>
Ensure timely and accurate movement of freight and shipment information.</li><li>
Maintain smooth and efficient shipment process flow.</li><li>
Ensure all customer SOPs are followed consistently.</li><li>
Complete accurate and timely data entry into the operating system.</li><li>
Monitor shipment reports and proactively address issues to ensure customer satisfaction.</li><li>
Conduct retention calls and complete customer reviews, documenting outcomes in the CRM.</li><li>
Provide exceptional customer service to clients by handling inquiries and requests professionally.</li></ul>
Leadership &amp; Team Support<ul><li>
Support the Supervisor in:<ul><li>
Allocating workloads and monitoring workboards to ensure internal KPIs are met (e.g., timely data entry).</li><li>
Conducting retention calls and managing customer interactions.</li><li>
Monitoring invoicing and BNP reports.</li><li>
Addressing escalations and supporting solution development.</li></ul></li><li>
Assist agents and the Manager by responding quickly to requests for information and market-competitive rates.</li><li>
Act as a guide and mentor for team members, ensuring alignment with team culture and service standards.</li><li>
Communicate proactively with the team to update them on policies, procedures, and best practices.</li><li>
Support smooth team operations during peak periods or staff absences.</li><li>
Promote productivity tools and best practices (e.g., workboard usage, invoicing processes, expo workflows).</li></ul>
Collaboration &amp; Continuous Improvement<ul><li>
Build and maintain strong working relationships with customers.</li><li>
Collaborate with internal teams to meet KPI standards and company expectations.</li><li>
Encourage an open and positive environment that supports new ideas, system enhancements, and improved workflows.</li><li>
Actively engage in problem-solving and process improvement initiatives.</li></ul> 

Qualifications 
<ul><li>
3&ndash;4 years of experience in operations or customer service within freight forwarding or the logistics industry.</li><li>
Minimum Bachelor&rsquo;s degree or above</li><li>
Strong computer skills (MS Excel, MS Word, PowerPoint).</li><li>
Excellent verbal and written communication skills.</li><li>
Strong interpersonal abilities, including the ability to listen, comprehend, and communicate clearly.</li><li>
Positive, proactive, and solution-oriented attitude.</li><li>
Effective time-management and organizational skills.</li><li>
Ability to multitask and prioritize while staying focused and organized.</li><li>
Professional demeanor with strong attention to detail.</li><li>
Ability to work independently as well as collaboratively within a team.</li><li>
Ability to perform under pressure and meet tight deadlines.</li><li>
Open to feedback and committed to continuous improvement.</li></ul> 

Additional Information 
Expeditors offers excellent benefits:<ul><li>
Paid Vacation, Holiday, Sick Time</li><li>
Health Plan: Medical</li><li>
Life Insurance</li><li>
Employee Stock Purchase Plan</li><li>
Training and Personnel Development Program</li></ul></div>

Tkxel

<div>
 We&rsquo;re looking for a proactive and detail-oriented female resource to manage customer queries and social interactions across WhatsApp, Instagram, and Facebook with the added responsibility of monitoring and optimizing our AI-powered community agent. This role is ideal for someone who is digitally savvy, understands how people interact online, and can improve response quality and lead generation.
 
 
 
 Key Responsibilities:
 
 
 
 Customer Support, Social Media Handling &amp; AI Agent Optimization
 
 &bull; Respond to customer queries on WhatsApp, Instagram, and Facebook in a timely and friendly manner.
 
 &bull; Engage with incoming messages, comments, and story replies using brand-appropriate tone.
 
 &bull; Monitor the performance of our AI Agent across platforms &mdash; regularly review conversations, improve reply accuracy, and update content (FAQs, offers, fallback replies).
 
 &bull; Flag complex queries for manual handling and ensure smooth handover from AI to human.
 
 &bull; Optimize AI flows based on frequently asked questions, seasonal promotions, and campaign objectives.
 
 &bull; Maintain lead logs and ensure follow-ups are done on high-intent inquiries.
 
 
 
 Lead Generation &amp; Community Engagement
 
 
 &bull; Turn social/media inquiries into quality leads.
 
 &bull; Encourage deeper engagement via comments, stories, and DMs.
 
 &bull; Flag high-intent leads to the sales/reservation team when needed.
 
 &bull; Identify content gaps based on recurring queries and report to the marketing team.
 
 
 
 Key Performance Indicators (KPIs):
 
 
 &bull; Leads generated via WhatsApp &amp; social inboxes
 
 &bull; AI agent success rate (accuracy, fallback % reduction)
 
 &bull; Response time (target: under 5 minutes during working hours)
 
 &bull; Conversion rate from inquiry to booking/sign-up
 
 &bull; Community engagement (comments, replies, shares, DMs)
 
 
 
 Who You Are:
 
 
 &bull; Passionate about customer support, community management, and digital communication.
 
 &bull; Excellent written communication in English
 
 &bull; Familiar with Meta Business Suite, Instagram DM tools, and WhatsApp Business
 
 &bull; Comfortable learning and working with AI chatbots (training will be provided)
 
 &bull; Bonus: Familiar with wellness, travel, or hospitality space
 
 
 
 What You&rsquo;ll Get:
 
 
 &bull; Market-competitive salary with performance bonuses
 
 &bull; Exposure to next-gen AI + human hybrid support systems
 
 &bull; Growth path toward digital marketing, CX automation, or content roles
 
 &bull; Flexible, friendly work culture
 
 
 
 
</div>

Customer Support Executive

RAVISN PVT LTD

Job Title: Team Lead &ndash; Sales Agent Company: Ravisn LTD Location: Lakshmi Chowk, Lahore (Onsite) Working Hours: 06:00 PM &ndash; 03:00 AM (Monday to Friday)Ravisn LTD is seeking a motivated and performance-oriented Team Lead &ndash; Sales Agent to support our international logistics and freight forwarding operations. The role involves identifying, engaging, and converting potential clients globally.Key Responsibilities:<ul><li>Research and identify potential clients, including importers, exporters, e-commerce sellers, and SMEs</li><li>Develop targeted lead databases using platforms such as Facebook, LinkedIn, Google Maps, and online directories</li><li>Initiate contact via cold calls, emails, WhatsApp, LinkedIn, and follow-ups</li><li>Understand client shipment requirements (origin, destination, cargo details, timeline, budget)</li><li>Qualify leads and schedule meetings with the Sales Manager or management team</li><li>Collect and document shipment-related information accurately</li><li>Maintain and update CRM or Google Sheets with lead activity</li><li>Track progress and submit weekly performance reports</li><li>Conduct consistent follow-ups until conversion or disqualification</li><li>Coordinate with operations and quotation teams for pricing and execution</li></ul>Candidate Profile:<ul><li>Fresh graduates with strong communication skills are encouraged to apply</li><li>1&ndash;8 years of experience in sales, telesales, customer support, logistics, or B2B sales is preferred</li><li>Candidates with logistics industry experience will be given strong preference</li><li>Strong spoken and written English communication skills</li></ul>Required Skills:<ul><li>Excellent English communication</li><li>Confidence in handling calls, WhatsApp, and digital communication channels</li><li>Basic knowledge of sales techniques and objection handling</li><li>Organized, disciplined, and able to follow SOPs and scripts</li></ul>How to Apply:Interested candidates can send their CV to hr.ravisnltd@gmail.com or share it via WhatsApp at 0331-0007942.Job Type: Full-timePay: Up to Rs180,000.00 per monthApplication Question(s):<ul><li>What is your current salary package?</li><li>What are your salary expectations?</li><li>Are you living in lahore?</li><li>Are you comfortable with a night shift?</li></ul>Work Location: In person

Team lead Sales Agents

Job Title: Sales AgentRavisn LTD is hiring a Sales Agent to support our international logistics and freight forwarding business. The role mainly focuses on lead generation, client communication, and making calls to potential customers.Key Responsibilities:<ul><li>Identify and research potential clients .</li><li>Build lead lists using Facebook, LinkedIn, Google Maps, and other platforms</li><li>Make cold calls and follow-up calls to generate leads (calling is a core requirement)</li><li>Contact prospects via WhatsApp, email, and LinkedIn</li><li>Schedule meetings for the Sales Manager or Management Team</li><li>Follow up with interested leads until closure</li></ul>Requirements:<ul><li>Fresh candidates can apply (good English communication is required)</li><li>0&ndash;2 years of sales/telesales experience is a plus</li><li>Must be confident and comfortable in making calls</li><li>Good communication and organizational skills</li></ul>Job Details:<ul><li>Location: Lakshmi Chowk, Lahore (Onsite)</li><li>Working Days: Monday to Friday</li><li>Working Hours: 06:00 PM &ndash; 03:00 AM</li></ul>How to Apply:Interested candidates may send their resume to hr.ravisnltd@gmail.com or WhatsApp at 0331-0007942.Job Type: Full-timePay: Rs20,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>What are your salary expectations.</li><li>What is your current salary package?</li><li>Are you comfortable with a night shift?</li><li>Do you have any prior experience in making calls (cold calling or sales calls)?</li><li>Are you comfortable and confident communicating in English?</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Sales Agent

Job Title: Team Lead Sales AgentRavisn LTD is hiring a motivated and performance-driven Team Lead Sales Agent to support our international logistics and freight forwarding business by identifying, engaging, and converting potential clients globally.Key Responsibilities:<ul><li>Identify and research potential clients, including importers, exporters, e-commerce sellers, and small businesses</li><li>Build targeted lead lists using Facebook, LinkedIn, Google Maps, and online directories</li><li>Reach out to prospects through cold calls, follow-ups, emails, WhatsApp, and LinkedIn messages</li><li>Understand customer shipment requirements (origin, destination, cargo size, timeline, and budget)</li><li>Qualify leads and schedule meetings for the Sales Manager or Management Team</li><li>Collect and record essential shipment details from clients</li><li>Maintain and update lead data in Google Sheets or CRM systems</li><li>Track lead status and submit weekly performance reports</li><li>Consistently follow up with prospects until closure or disqualification</li><li>Coordinate with operations and quotation teams for pricing and execution</li></ul>Who Can Apply:<ul><li>Fresh graduates with strong communication skills are encouraged to apply</li><li>1&ndash;8 years of experience in sales, telesales, customer support, logistics, or B2B sales is a plus</li><li>Candidates with prior experience in logistics services will be highly preferred and considered a strong advantage</li><li>Good spoken and written English skills</li></ul>Required Skills:<ul><li>Strong English communication skills</li><li>Confidence in handling phone calls, WhatsApp, and online communication</li><li>Basic sales techniques and objection-handling abilities</li><li>Organized, disciplined, and able to follow scripts and SOPs</li></ul>Job Details:<ul><li>Location: Lakshmi chowk, Lahore (Onsite)</li><li>Working Days: Monday to Friday</li><li>Working Hours: 06:00 PM &ndash; 03:00 AM</li></ul>How to Apply:Interested candidates may apply by sending their resume to hr.ravisnltd@gmail.com. You may also share your resume via WhatsApp at 0331-0007942.Job Type: Full-timePay: Up to Rs180,000.00 per monthApplication Question(s):<ul><li>What is your current salary package?</li><li>What are your salary expectations?</li><li>Are you living in lahore?</li><li>Are you comfortable with a night shift?</li></ul>Work Location: In person

Team lead Sales Agent

Digital Penguin

Job DescriptionPrime Kingdom Pvt. Ltd. is looking for a dedicated and customer-focused Floor Agent (CSR) to join our Contact Center team. The ideal candidate will be responsible for handling customer interactions, resolving queries, and ensuring a seamless customer experience.The Floor Agent will attract and assist potential customers by answering product and service-related questions, while also suggesting relevant solutions from our company and client offerings. The goal is to maintain high service standards and ensure maximum customer satisfaction.Key Responsibilities<ul><li>Provide clear and accurate information about products and services to customers contacting the call center.</li><li>Handle customer complaints efficiently, ensuring quick and professional resolution within agreed service levels.</li><li>Maintain high customer satisfaction from the first interaction to final resolution.</li><li>Suggest improvements to enhance team performance and operational efficiency to senior management.</li><li>Follow all company policies, procedures, and service standards set by management.</li><li>Accurately record customer orders, complaints, queries, and feedback in the system.</li><li>Ensure First Call Resolution (FCR) by taking ownership of customer concerns.</li><li>Stay updated on company products, services, and client policies.</li><li>Actively participate in team huddles, training sessions, and refresher courses.</li><li>Handle a high volume of incoming calls and manage customer interactions professionally.</li><li>Coordinate with clients and internal teams to ensure smooth order processing and delivery.</li></ul>Qualifications &amp; Requirements<ul><li>Education: Bachelor&rsquo;s Degree (Required)</li><li>Strong understanding of CRM systems</li><li>Excellent communication skills (Fluent English preferred)</li><li>Customer-focused mindset with strong problem-solving abilities</li><li>Professional attitude with empathy and patience</li><li>Basic computer proficiency</li><li>Attention to detail and quality-focused approach</li><li>Ability to manage multiple calls and tasks efficiently</li></ul>Working Conditions<ul><li>Evening shift</li><li>High call volume environment requiring quick and effective responses</li></ul>Benefits &amp; Perks<ul><li>Subsidized Lunch</li><li>Commisson and incentives on Leads Signed</li><li>Recreational Activities</li><li>Company Treats &amp; Events</li><li>Performance-Based Bonuses (KPI Achievements)</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative - OutBound

Explore 1699+ Order management lead agent in Lahore this May. Find roles across top companies and apply now to boost your career.

1699 order management lead agent jobs In Lahore

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Customer Service Representative - OutBound