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customer support specialist Jobs in Cairo

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e-commerce operations specialist Jobs in Cairo

e-commerce operations specialist

order processing specialist

Floward

<div>
 Floward
 
 
 
 Job Purpose
 
 
 
 Customer support provided through Outbound calls and responsible of contacting customers who have inquiries or concerns related to their order or accounts, to identify the customer's needs, resolve issues, and provide solutions in a timely manner, processing customer's orders, handling the surveys and feedback.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service Responsibilities
 
 
 
 <ul>
 <li>
 Contacting the customers who have inquiries or concerns related to their order or accounts.
 </li>
 <li>
 Identifying the customer&rsquo;s needs and resolving issues to ensure the customer&rsquo;s satisfaction.
 </li>
 <li>
 Providing the customers with solutions in a timely manner.
 </li>
 <li>
 Contacting the customers and identifying their needs.
 </li>
 <li>
 Responding efficiently and accurately to customers and explaining possible solutions in a timely manner and ensuring that customers feel supported and valued.
 </li>
 <li>
 Making calls to customers and resolving their complaints, or other issues with products or services.
 </li>
 <li>
 Contacting customers when changes have been made to their orders.
 </li>
 <li>
 Building lasting relationships with customers and other call center team members based on trust and reliability.
 </li>
 <li>
 Supporting incoming claim.
 
 
 </li>
 </ul>
 
 Order Processing &amp; Operations
 
 
 
 <ul>
 <li>
 Processing customer&rsquo;s orders and follow-up with customers.
 </li>
 <li>
 Processing customer&rsquo;s orders and follow-up with customers, handling the surveys and feedback.
 </li>
 <li>
 Handling the surveys and feedback from customers.
 </li>
 <li>
 Data Entry and processing manual payments.
 </li>
 <li>
 Accurately document information within multiple database systems.
 </li>
 <li>
 Assisting with sales processing.
 
 
 </li>
 </ul>
 
 Communication &amp; Coordination
 
 
 
 <ul>
 <li>
 Digital correspondence.
 </li>
 <li>
 Contacting the other departments to resolve the customer issues.
 </li>
 <li>
 Observing and following company policies and the website for FAQs or policy related answers.
 
 
 </li>
 </ul>
 
 Performance &amp; Work Ethics
 
 
 
 <ul>
 <li>
 Making sales or recommendations for products or services that may better suit customer needs.
 </li>
 <li>
 Taking Accountable for daily target and KPIs.
 </li>
 <li>
 Flexible with shift times based on operational needs.
 
 
 </li>
 </ul>
 
 Skills And Qualifications
 
 
 
 
 QUALIFICATION AND EXPERIENCE
 
 
 
 <ul>
 <li>
 Open to non-bachelor's degree holder.
 </li>
 <li>
 Must have at least 2 years of relevant working experience in the same field.
 </li>
 <li>
 PC literate - MS Word, MS Excel, and MS Outlook.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Must have very good English communication skills (spoken and written).
 </li>
 <li>
 Strong organizational skills with the ability to effectively manage time &amp; prioritize tasks
 </li>
 <li>
 Exceptional planning and prioritizing skills and drive for results.
 </li>
 <li>
 Ability to define and refine mechanisms and processes that scale across multiple teams, drive execution and operational excellence.
 </li>
 </ul>
</div>

Customer Service Officer

Henkel

<div>
 
 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Source to Pay Process specifically handling the operation of Invoice Verification.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Post incoming invoices in regards with purchase orders created.
 </li>
 <li>
 Checking the invoice data input to ensure the accuracy of the final posting.
 </li>
 <li>
 Respond to vendor queries related to invoicing and payments.
 </li>
 <li>
 Implement invoice verifications controls to ensure quality.
 </li>
 <li>
 Conducts monthly reconciliations on vendor accounts and perform regular clearing.
 </li>
 <li>
 Supports and implements Continuous Process Improvements.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Accounting, or Finance.
 </li>
 <li>
 Minimum 1 year experience in Purchase to pay or accounts payable or any relevant fields.
 </li>
 <li>
 English speaker with excellent communication skills both in written and verbal.
 </li>
 <li>
 French Language is a plus
 </li>
 <li>
 Proficient user of Microsoft Office applications
 </li>
 <li>
 Strong &amp; proactive problem-solving skills and ability to think creatively about
 </li>
 <li>
 stakeholder satisfaction.
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Purchase to Pay Specialist

Qureos

We are seeking a detail-oriented E-Commerce Operations Specialist to manage the day-to-day online sales operations, ensuring seamless order fulfillment, accurate reporting, and efficient account management. The ideal candidate will play a key role in optimizing online sales performance by coordinating with internal teams, managing customer accounts, and maintaining operational excellence.&nbsp;Job Description: &nbsp;<ul><li>Manage online orders from placement to fulfillment, ensuring timely and accurate delivery.</li><li>Coordinate with warehouses and couriers to oversee order dispatch and tracking.</li><li>Maintain and update product listings across e-commerce platforms.</li><li>Manage e-commerce accounts such as Shopify, Amazon, Noon, and Instagram.</li><li>Monitor stock levels and coordinate replenishments.</li><li>Conduct daily, weekly, and monthly sales reports with performance insights.</li><li>Handle customer inquiries, refunds, and complaints in a timely manner.</li><li>Collaborate with marketing teams to support promotions and campaigns.</li><li>Analyze sales trends and suggest improvements to boost performance.</li><li>Ensure proper documentation of all transactions and operations.</li></ul><h3>&nbsp;</h3>Responsibilities:<h3>&nbsp;</h3><ul><li>Experience in e-commerce operations or online sales.</li><li>Familiarity with online platforms like Shopify, Amazon, or other local e-commerce websites.</li><li>Excellent organizational and multitasking skills.</li><li>Strong knowledge of order fulfillment processes.</li><li>Proficiency in Microsoft Excel or Google Sheets for reporting.</li><li>Ability to communicate effectively with internal teams and customers.</li><li>Detail-oriented and problem-solving mindset.</li></ul>

E-Commerce Operations Specialist

WOROOD

<div>
 The Operations Team Leader is responsible for leading daily operational and fulfillment activities to ensure timely order dispatch, high accuracy, efficient resource utilization, and compliance with company quality standards. This role bridges strategy and execution by translating operational plans into daily actions and measurable results.
 
 
 Core Responsibilities
 
 
 1. Daily Operations Management
 
 
 <ul>
 <li>
 Oversee end-to-end order processing from order release to final dispatch
 </li>
 <li>
 Ensure daily dispatch targets are met based on order volume and SLAs
 </li>
 <li>
 Plan manpower allocation according to workload and peak periods
 </li>
 <li>
 Monitor workflow efficiency and remove operational bottlenecks
 </li>
 <li>
 Ensure system data accuracy (order status, inventory movement, dispatch confirmation)
 
 
 
 </li>
 </ul>
 2. Team Leadership &amp; Supervision
 
 
 <ul>
 <li>
 Supervise Operations Specialists, Fulfillment, Packing, and QC teams
 </li>
 <li>
 Assign daily tasks and clearly communicate priorities and deadlines
 </li>
 <li>
 Conduct daily briefings and end-of-day reviews
 </li>
 <li>
 Coach team members to improve productivity and accuracy
 </li>
 <li>
 Manage attendance, shifts, rotations, and task coverage
 
 
 
 </li>
 </ul>
 3. Quality Control &amp; Compliance
 
 
 <ul>
 <li>
 Ensure all orders meet company quality, packing, and branding standards
 </li>
 <li>
 Reduce picking, packing, and dispatch errors
 
 
 
 </li>
 </ul>
 2 / 3
 
 
 <ul>
 <li>
 Implement and enforce SOPs and operational guidelines
 </li>
 <li>
 Conduct random audits on packed and dispatched orders
 </li>
 <li>
 Ensure health, safety, and warehouse compliance standards are followed
 
 
 
 </li>
 </ul>
 4. Performance Monitoring &amp; KPIs
 
 
 <ul>
 <li>
 Track and analyze KPIs such as:
 </li>
 <li>
 Orders dispatched per day
 </li>
 <li>
 Order accuracy rate
 </li>
 <li>
 Team productivity and efficiency
 </li>
 <li>
 Prepare daily, weekly, and monthly performance reports
 </li>
 <li>
 Identify performance gaps and create corrective action plans
 
 
 
 </li>
 </ul>
 5. Process Improvement &amp; Optimization
 
 
 <ul>
 <li>
 Identify inefficiencies in workflows and propose improvements
 </li>
 <li>
 Support automation, system upgrades, and process standardization
 </li>
 <li>
 Reduce operational costs without impacting quality or delivery timelines
 </li>
 <li>
 Improve space utilization and picking/packing flow
 
 
 
 </li>
 </ul>
 6. Cross-Functional Coordination
 
 
 <ul>
 <li>
 Coordinate with Customer Service to resolve order issues and escalations
 </li>
 <li>
 Work closely with Inventory, IT, and Finance teams to ensure data alignment
 </li>
 <li>
 Communicate operational risks and capacity constraints to management
 </li>
 <li>
 Support sales campaigns and promotions by planning operational capacity
 
 
 
 </li>
 </ul>
 7. Problem Solving &amp; Escalation
 
 
 <ul>
 <li>
 Act as the first escalation point for operational issues
 </li>
 <li>
 Resolve urgent order delays, manpower shortages, and system errors
 </li>
 <li>
 Take immediate corrective actions during peak periods
 </li>
 <li>
 Ensure minimal operational disruption during crises
 
 
 
 </li>
 </ul>
 3 / 3
 
 
 Authority &amp; Decision-Making
 
 
 <ul>
 <li>
 Allocate manpower and assign shifts within approved limits
 </li>
 <li>
 Approve task re-prioritization based on operational needs
 </li>
 <li>
 Recommend hiring, training, or disciplinary actions
 </li>
 <li>
 Escalate critical risks and resource gaps to Operations Manager
 
 
 
 </li>
 </ul>
 
 Required Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelors degree in Operations, Supply Chain, Business Administration, or related field
 </li>
 <li>
 3&ndash;5 years of experience in operations, fulfillment, or logistics
 </li>
 <li>
 Minimum 1&ndash;2 years in a supervisory or team leadership role
 </li>
 <li>
 Strong leadership, communication, and decision-making skills
 </li>
 <li>
 Preferred Experience with OMS, WMS, or ERP systems
 </li>
 <li>
 Strong analytical and reporting skills
 </li>
 <li>
 Ability to work under pressure in high-volume environments
 
 
 
 </li>
 </ul>
 Work Schedule
 
 
 <ul>
 <li>
 5 working days per week
 </li>
 <li>
 Thursday and Saturday are rotational working days, based on operational needs
 
 </li>
 </ul>
</div>

Operations Team Leader

Magnet

<div>
 
 
 About the Job
 
 
 
 
 
 
 
 Employer Overview
 
 
 
 A fast-growing premium artisan bakery established in 2019 and headquartered in New Cairo. The company is known for its handcrafted pastries, desserts, and gourmet treats, delivering exceptional quality and creativity. With multiple branches across the city, it continues to expand while maintaining a dynamic and passionate work culture.
 
 
 
 
 
 
 Job Summary
 
 
 
 Purchasing Specialist will be responsible for overseeing stock levels, tracking inventory movement, and coordinating with suppliers to ensure smooth and efficient supply chain operations. This role is critical in maintaining optimal inventory availability in alignment with company policies and operational needs.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &bull; Monitor and manage all inventory in the main warehouse
 
 
 &bull; Set and review Minimum Order Quantities (MOQs) in accordance with company policy
 
 
 &bull; Ensure optimal stock levels to support daily business operations
 
 
 &bull; Coordinate with suppliers and warehouse teams regarding purchase orders and goods receiving
 
 
 &bull; Maintain professional relationships with suppliers while ensuring proper supply chain practices
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in a relevant field
 
 
 &bull; Minimum 2 years of experience in inventory or warehouse roles, preferably within the F&amp;B industry
 
 
 &bull; Good working knowledge of MS Office and Odoo systems
 
 
 &bull; Strong communication and teamwork skills
 
 
 &bull; Flexible, adaptable to changing business needs, and eager to learn
 
</div>

Purchasing Specialist

AVEVA

<div>
 
 
 Job Title: Contract Management Specialist
 
 
 
 
 Location: Cairo, Egypt (hybrid)
 
 
 
 
 Role: Full time
 
 
 
 
 
 
 
 The Job
 
 
 
 The Contract Specialist is a member of the AVEVA Contract Management (CM) team and will be responsible for the preparation and management of standard contract documents related to the sales activities of the company, from start (generation of a contract request) to finish (contract signature and archiving). The CM team is involved throughout the quote-to-fulfilment process and is responsible for coordinating with other stakeholders in the process such as Sales, Legal Counsel, Trade Compliance, Finance, Order Entry, Deal Desk and Fulfilment teams to ensure that contracts are delivered as per business deadlines and in compliance with AVEVA&rsquo;s policies.
 
 
 
 
 
 We are looking for a Contract Specialist who has excellent attention to detail and strong communication skills and who has knowledge of contractual and legal terminology. The role is part of the EMEA CM team and will be based in Cairo, Egypt, supporting various parts of the EMEA region as may be assigned from time to time.
 
 
 
 
 
 Please note that while this position reports into the Legal Department,
 
 
 this is not a lawyer/attorney/counsel position.
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 &bull; Assist in the preparation and management of contracts related to the sales activities of the company, ensuring all documents are accurate, compliant and delivered in the required timeframe.
 
 
 &bull; Ensure compliance with AVEVA&rsquo;s contracting guidelines, policies, protocols and process.
 
 
 &bull; Build and maintain strong relationships with AVEVA&rsquo;s Sales team and other members of the Legal team as well as any other relevant functions and departments to ensure alignment and collaboration.
 
 
 &bull; Handle queries from internal teams and external stakeholders, providing timely responses, with the supervision of senior team members, if required.
 
 
 &bull; Support Trade Compliance, Credit Check, bidding and prequalification and any other relevant activities in AVEVA&rsquo;s quote-to-fulfilment process.
 
 
 &bull; Facilitate the signature of standard contracts by all parties.
 
 
 &bull; Store all working papers and signed documents in the corresponding archives, including the inclusion of any references and metadata.
 
 
 &bull; Draft, prepare and edit (under supervision of Legal and other senior members of the Contract Management team) documents such as Non-Disclosure Agreements (NDAs), Termination Letters, Novation Letters, Price Escalation notifications etc.
 
 
 &bull; Support with various administrative tasks as may be assigned.
 
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 
 
 
 Ideal skills
 
 
 
 
 &bull; Bachelor 's degree and hands-on experience in commercial contracts management and administration. Significant years of relevant experience will be considered in lieu of a Bachelor's degree.
 
 
 &bull; Strong organizational, prioritization and time management skills.
 
 
 &bull; Energetic, proactive, attention to detail and a strong team player.
 
 
 &bull; Excellent communication skills with a professional and client-focused approach.
 
 
 &bull; Excellent command of spoken and written English.
 
 
 &bull; Experience with Microsoft office (Word, Excel, Outlook etc).
 
 
 
 
 
 
 
 Desired skills
 
 
 
 
 &bull; Proficiency in other languages (French and Italian) are desirable.
 
 
 &bull; Familiarity with IT tools such as Salesforce, SharePoint, Acrobat and Docusign CLM.
 
 
 &bull; Legal background will be a plus (no degree in Law is required)
 
</div>

Contract Management Specialist

Orascom Construction PLC

<div>
 
 manage warehousing operations, through monitoring the efficient
 
 
 receipt, storage, and distribution of materials to sites of different running projects to ensure the
 
 
 workflow is running smoothly
 
 
 
 
 
 Responsibilities
 
 
 
 Maintain warehousing policies and procedures, and document standard and emergency
 
 
 operating procedures for receiving, handling or storing materials.
 
 
 &middot; Manage and check all inventory records and prepare evaluation reports.
 
 
 &middot; Manage Optimization of usage of overstocked materials by balancing them from different
 
 
 projects and manage the transportation to the needy site to reduce cost per each project.
 
 
 &middot; Monitor stock control, processing orders and prepare future capacity requirements.
 
 
 &middot; Monitor periodic performance reports of the incoming and outgoing movement and storage
 
 
 of materials and parts in warehouses.
 
 
 &middot; Monitor physical conditions of warehouses, vehicle fleets and equipment, and order
 
 
 testing, maintenance, repair, or replacement as necessary.
 
 
 &middot; Ensure that work procedures for various activities are documented and followed.
 
 
 &middot; Ensure that all the Health and Safety requirements are met in compliance with the
 
 
 company&rsquo;s quality and safety standards.
 
 
 &middot; Ensure effectiveness of operating procedures, space utilization, maintenance and protection
 
 
 of facilities and equipment.
 
 
 &middot; Ensure working according to the company HSE policies and regulations, risk assessment and
 
 <ul>
 <li>
 environmental aspects
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor degree
 </li>
 <li>
 +18 years&rsquo; experience in a relevant field
 </li>
 <li>
 Proficient in Microsoft Office products (Excel and Word)
 </li>
 </ul>
 
 
</div>

Warehouse Manager

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