customer service consultant Jobs in Cairo

customer service consultant

inbound logistic operations leader Jobs in Cairo

inbound logistic operations leader

account manager - shipping & logistics Jobs in Cairo

account manager - shipping & logistics

customer experience representative Jobs in Cairo

customer experience representative

customer service manager

customer logistics lead

Coca-Cola HBC

<div>
 
 
 ABOUT YOUR NEW JOB
 
 
 <ul>
 <li>
 Comprehensive analysis of Supply Chain.
 </li>
 <li>
 Coordinates the ordering &amp; delivery process for all customers.
 </li>
 <li>
 Close follow up of the order-to-cash cycle &amp; communicating with other teams to improve service levels and customer satisfaction.
 </li>
 <li>
 Solves problems and actively cooperates with other departments to maintain a high level of service levels.
 </li>
 <li>
 Optimize processes by implementing the best solutions to deliver set up KBIs with Customers through improvement of Service Level for Customers, drive operational excellence to ensure best service &amp; optimal cost.
 </li>
 </ul>
 
 
 
 
 
 ABOUT YOUR NEW JOB RESPONSIBILITIES
 
 
 <ul>
 <li>
 Root causes of Out-Of-Stock analysis
 </li>
 <li>
 Root causes of DIFOT components (Out-Of-Stock, Returns, On-Time, Commercial &amp; Financial rejections)
 </li>
 <li>
 Develop implement actions plan to improve sales &amp; logistic processes in CCHBC and Customer defined in analysis project.
 </li>
 <li>
 Preparation of daily/weekly/monthly reports.
 </li>
 <li>
 Regularly tracks plans execution and reacts accordingly.
 </li>
 <li>
 Analyzing DIFOTAI, Case-fill rate and OOS root causes, building mitigation plans and implementing
 </li>
 <li>
 Analyzes and finds solutions to minimize Cost to Supply
 </li>
 <li>
 Plans work independently, set priorities and regularly monitor the level of implementation of tasks, goals and projects
 </li>
 <li>
 Ongoing control of the daily shipment execution to Customers and flexible response to changes in Customer demand and CCH production plans.
 </li>
 <li>
 Performs other tasks and duties specified by the CLM, resulting from the nature of work on the position held
 </li>
 <li>
 Ongoing monitoring and taking care of business objectives realization (KBI: Cost to Supply, Service Level, DIFOTAI and OSA)
 </li>
 <li>
 Timely preparation of all reports at the request of supervisors &amp; stakeholders
 </li>
 <li>
 Managing / working in the SAP system, preparing Customer orders, collecting and managing data in the SAP, controlling shipments execution to Customers
 </li>
 <li>
 Compliance with safety, hygiene and discipline regulations at the own workplace.
 </li>
 <li>
 Meets agreements and deadlines, fulfills obligations to internal and external customers in accordance with company standards.
 </li>
 </ul>
 
 
 
 
 
 ARE THSES YOUR SECERET INGRIDIENTS
 
 
 <ul>
 <li>
 University education, preferably with a &ldquo;quantitative&rdquo; background (business, sciences, engineering, logistics)
 </li>
 <li>
 Knowledge of the English (min. B2)
 </li>
 <li>
 Min. 3-5 years of work experience in FMCG or position of a similar nature.
 </li>
 <li>
 Knowledge related to planning deliveries and fulfilling orders
 </li>
 <li>
 Focus on internal and external customers
 </li>
 <li>
 Planning, organizing &amp; time management skills
 </li>
 <li>
 Understanding of cost/revenue impact of decisions
 </li>
 <li>
 Knowledge about processes in Supply Chain and Sales
 </li>
 <li>
 High analytical skills
 </li>
 <li>
 Negotiation Skills
 </li>
 <li>
 Ability for priority setting
 </li>
 <li>
 Ability to manage work systems and processes
 </li>
 <li>
 Ability to communicate effectively
 </li>
 <li>
 Very good computer skills (e.g. Microsoft Office, Excel, Word, PowerPoint)
 </li>
 <li>
 Experience in working with EDI and SAP systems (preferred)
 </li>
 </ul>
 
 
 
 
 
 HOW WE WILL SUPPORT YOU
 
 
 <ul>
 <li>
 You&rsquo;ll have a buddy who will introduce you to the business, your daily routines during your onboarding period.
 </li>
 <li>
 International career opportunities: As a large and expanding company, we offer unique opportunities for role changes and enriching experiences and capabilities, including cross-functional transitions and international assignments.
 </li>
 <li>
 4 unique core values: Customer first, We over I, Make it simple and Deliver sustainably form the foundation of a robust culture that enables continuous and sustainable growth.
 </li>
 <li>
 Competitive remuneration and social package
 </li>
 </ul>
 
 
 
 
 
 ABOUT YOUR NEW TEAM
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP."
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
 
 
</div>

Customer Logistics Lead

adidas

<div>
 Job Title: CS &amp; Commercial Operations Manager Franchise
 
 
 
 Purpose &amp; Overall Relevance For The Organization
 
 
 
 A diverse role in the heart of the business as interface of adidas regional partners connecting them with internal planning team for a variety of commercial services such as managing partners&rsquo; portfolio from order to cash cycle, sales and operational planning to drive business excellence and brand positioning.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Overlook E2E Order to Cash Cycle Ensuring timely accurate order entry and release, accuracy of product information, stock availability, pricing, trade terms for EMC Franchise Channel
 </li>
 <li>
 Drive customer satisfaction by consistently delivering high quality service and meeting service fulfillment measures as seen by partner&rsquo;s lens.
 </li>
 <li>
 Proactive data analytics on customer behavior trend and out of stock risks taking in account inputs from Demand Planning, Sales, Customer and Service Strategy to ensure efficient order fulfillment.
 </li>
 <li>
 Optimize orders where logistical efficiency is required such as attainment of logistics trade terms (3PL), picking, pallet or vehicle allowances, or journey/route planning requirements exist.
 </li>
 <li>
 Review of order book to ensure customer requested delivery is achieved and supporting order book conversion and OTIF.
 </li>
 <li>
 Manage EX works operations with adidas partners such as
 </li>
 <ul>
 <li>
 compliance with partner&rsquo;s government laws and regulations
 </li>
 <li>
 Prepare and file export documentation PIs, commercial invoices, bills of lading
 </li>
 <li>
 Coordinate with freight forwarders, carriers, and other logistics providers to arrange shipment of goods and monitor shipment progress and resolve any issues that may arise, such as delays, damages, or missing items
 </li>
 </ul>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Support business by working towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results such as (LC negotiation lead time &ndash; aging credit notes &ndash; order book conversion)
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 Manage departmental and business projects / initiatives as required by the department lead.
 </li>
 <li>
 Manage CS and operational efficiencies to a positive and tangible outcome whilst maintaining a strong working relationship.
 </li>
 </ul>
 KPI&rsquo;s:
 
 
 <ul>
 <li>
 Customer satisfaction and engagement
 </li>
 <li>
 Customer Service Excellence (Automation, efficiency)
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 LC Negotiation lead time
 </li>
 <li>
 Credit and Claims resolution lead time
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 Adidas Partners. Sales Team.
 
 
 SCM (Operations, Purchasing, OBF&hellip;). Finance Team.
 
 
 Marketing Team.
 
 
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 Minimum 6 years of experience in Customer service/ Exports/ Logistics role.
 </li>
 <li>
 A high level of problem-solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities
 </li>
 <li>
 Strong Microsoft Office skills are essential, PowerPI is a plus.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Fluency in Arabic is a must
 </li>
 <li>
 French speaking is an added advantage.
 
 
 </li>
 </ul>
 Requisite Education and Experience / Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, logistics, supply chain or a related field
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Customer Service & Commercial Operations Manager Franchise

naqla

<div>
 Role Purpose
 
 The Business Development Manager is responsible for driving sustainable revenue growth by building strong client partnerships, expanding market presence, and leading a high-performing business development team. This role combines
 
 commercial excellence with people leadership
 
 , ensuring the team is motivated, skilled, and aligned with the company&rsquo;s growth strategy within the logistics and freight ecosystem.
 
 
 
 
 Key ResponsibilitiesBusiness Growth &amp; Market Expansion
 <ul>
 <li>
 Identify, develop, and close new business opportunities within logistics, inland freight, and transportation verticals.
 </li>
 <li>
 Build and manage a strong sales pipeline aligned with company growth targets.
 </li>
 <li>
 Develop strategic partnerships with shippers, corporates, and key accounts.
 </li>
 <li>
 Analyze market trends, customer needs, and competitive dynamics to shape go-to-market strategies.
 </li>
 </ul>
 
 
 
 Client Relationship Management
 <ul>
 <li>
 Own and grow strategic client relationships, ensuring long-term value and retention.
 </li>
 <li>
 Act as a trusted advisor to clients, proposing tailored logistics and freight solutions.
 </li>
 <li>
 Collaborate closely with operations and product teams to ensure service excellence.
 </li>
 </ul>
 
 
 
 People Leadership &amp; Talent Development
 
 (Core Focus)
 
 <ul>
 <li>
 Lead, coach, and inspire a team of Business Development Executives and Account Managers.
 </li>
 <li>
 Foster a high-performance, high-engagement culture driven by ownership and accountability.
 </li>
 <li>
 Identify, attract, and develop
 
 high-potential, passionate talents
 
 within the team.
 </li>
 <li>
 Set clear objectives, conduct regular performance reviews, and provide continuous feedback and coaching.
 </li>
 </ul>
 
 
 
 Collaboration &amp; Strategy
 <ul>
 <li>
 Work cross-functionally with Operations, Finance, Product, and Marketing to ensure alignment between commercial promises and delivery.
 </li>
 <li>
 Contribute to business planning, forecasting, and revenue strategy discussions.
 </li>
 <li>
 Support the development of scalable sales processes and performance metrics.
 </li>
 </ul>
 
 
 
 Qualifications &amp; Experience
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Supply Chain, Logistics, or a related field.
 </li>
 <li>
 +6 years of relevant experience.
 </li>
 <li>
 
 Proven experience in business development or sales leadership within logistics, freight, or transportation.
 
 </li>
 <li>
 Demonstrated experience managing, coaching, and developing teams.
 </li>
 <li>
 Strong understanding of freight operations, customer pain points, and commercial models.
 </li>
 </ul>
 
 
 
 Skills &amp; Competencies
 <ul>
 <li>
 Strong people leadership and coaching mindset.
 </li>
 <li>
 High commercial acumen with a growth-oriented approach.
 </li>
 <li>
 Excellent communication, negotiation, and stakeholder management skills.
 </li>
 <li>
 Data-driven decision making and pipeline management.
 </li>
 <li>
 High energy, resilience, and passion for building and scaling teams.
 </li>
 </ul>
 
 
 
 What We&rsquo;re Looking For
 <ul>
 <li>
 A
 
 leader first
 
 , seller second.
 </li>
 <li>
 Passionate about developing people and unlocking their potential.
 </li>
 <li>
 Comfortable in fast-paced, high-growth environments.
 </li>
 <li>
 Deeply curious about logistics, freight, and customer success.
 </li>
 </ul>
 
 
 
</div>

Business Development Manager

DHL Express

<div>
 
 Role Purpose:
 
 
 
 The Key Account Manager (KAM) is responsible for driving revenue and profitability from a portfolio of Key/strategic customers. This role focuses on consultative selling, account development, and delivering exceptional customer experience while representing DHL Express Egypt as a trusted logistics partner.
 
 
 
 Key Responsibilities:
 
 
 
 
 Account Development &amp; Growth / Acquisition:
 
 
 
 
 <ul>
 <li>
 Always act as an ambassador for DHL and attend to customer needs in a professional, friendly and courteous manner
 </li>
 <li>
 Ensure that a high level of professional rapport is developed and maintained with all customers
 </li>
 <li>
 Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
 </li>
 <li>
 Manage and develop a specific group of customers with the objective of continuous growth across all products Manage, Maintain and improve the customer&rsquo;s business profitability
 
 
 
 </li>
 </ul>
 
 Client Relationship Management
 
 
 
 
 <ul>
 <li>
 Build and maintain multi-level relationships with key decision-makers.
 </li>
 <li>
 Conduct quarterly business reviews to assess performance and identify growth opportunities.
 </li>
 <li>
 Ensure timely resolution of service issues through coordination with internal teams.
 
 
 
 </li>
 </ul>
 
 Market &amp; Competitive Analysis
 
 
 
 
 <ul>
 <li>
 Monitor competitor activities and market trends.
 </li>
 <li>
 Design strategies to defend and grow market share.
 
 
 
 </li>
 </ul>
 
 Cross-functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work closely with Customer Service, Operations, and Regional Sales teams.
 </li>
 <li>
 Lead initiatives to implement new solutions for strategic accounts.
 
 
 
 </li>
 </ul>
 
 Qualifications, Experience And Competencies
 
 
 
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Logistics, or related field.
 </li>
 <li>
 3&ndash;4 years of experience in B2B sales or account management (preferably in logistics/express industry).
 </li>
 <li>
 A proved track in sales performance and achievements.
 
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Strong consultative selling and negotiation skills.
 </li>
 <li>
 SLNB completion
 </li>
 <li>
 Excellent communication and presentation abilities.
 </li>
 <li>
 Analytical mindset with strategic planning capabilities.
 </li>
 <li>
 Proficiency in English and Arabic.
 
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 
 <ul>
 <li>
 Customer-centric and results-driven.
 </li>
 <li>
 Resilient, proactive, and able to work under pressure
 </li>
 </ul>
</div>

Key Account Manager

Floward

<div>
 
 
 Job Title :
 
 Manager of Operational Transformation
 
 
 
 Location :
 
 Cairo, Egypt
 
 
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 
 The Manager of Operational Transformation plays a critical role in redesigning, optimizing, and digitizing Floward&rsquo;s fulfillment and delivery operations. This role drives scalable, data-driven solutions across logistics workflows, partners with tech and product teams to resolve operational pain points, and fosters a culture of continuous improvement through structured training, system integration, and change management. The position is pivotal in ensuring operational agility, excellence, and customer satisfaction as Floward continues to scale globally.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Operations Optimization &amp; Workflow Improvement
 
 
 
 
 
 <ul>
 <li>
 Lead diagnostic reviews to identify inefficiencies in fulfillment, warehouse, and last-mile delivery operations.
 </li>
 <li>
 Design and implement streamlined workflows to increase throughput and minimize errors or delays.
 </li>
 <li>
 Leverage KPIs (e.g., processing time, lead time, CSAT) to measure performance and guide improvement.
 </li>
 <li>
 Standardize processes across regions and vendors to maintain service quality and consistency.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration &amp; Tech Enablement
 
 
 
 
 
 <ul>
 <li>
 Act as the operational point-of-contact for backlog items related to product and engineering teams.
 </li>
 <li>
 Drive enhancements in operational systems (OMS, WMS, delivery tracking) to reduce manual work and increase automation.
 </li>
 <li>
 Maintain strong feedback loops between frontline operations and technical teams for issue resolution and system scalability.
 </li>
 </ul>
 
 
 
 
 
 Training &amp; Capability Building
 
 
 
 
 
 <ul>
 <li>
 Design and deliver training programs tailored to fulfillment teams, delivery staff, and operations support.
 </li>
 <li>
 Continuously update training materials to reflect current tools, systems, and protocols.
 </li>
 <li>
 Lead onboarding and development initiatives to enhance workforce productivity and adherence to safety standards.
 </li>
 <li>
 Foster a learning culture focused on speed, accuracy, and excellence.
 </li>
 </ul>
 
 
 
 
 
 Digital Transformation &amp; Systems Integration
 
 
 
 
 
 <ul>
 <li>
 Lead end-to-end digitization of manual or outdated processes within warehousing and logistics.
 </li>
 <li>
 Ensure smooth integration of new platforms that enhance real-time visibility and operational control.
 </li>
 <li>
 Partner with tech teams to manage system upgrades and enforce process governance.
 </li>
 <li>
 Champion adoption of digital tools through enablement and structured change support.
 </li>
 </ul>
 
 
 
 
 
 Change Management &amp; Continuous Improvement
 
 
 
 
 
 <ul>
 <li>
 Lead change initiatives across operational processes and system landscapes.
 </li>
 <li>
 Build communication and engagement plans to support new process rollouts and transitions.
 </li>
 <li>
 Monitor implementation outcomes and ensure sustainable adoption of process innovations.
 </li>
 <li>
 Proactively eliminate bottlenecks and elevate the customer experience through smart, scalable solutions.
 </li>
 </ul>
 
 
 
 
 
 Strategic Alignment &amp; External Collaboration
 
 
 
 
 
 <ul>
 <li>
 Align operational strategies with company-wide growth and service goals.
 </li>
 <li>
 Collaborate across functions for integrated improvement efforts.
 </li>
 <li>
 Contribute to strategic planning with data-driven insights and recommendations.
 </li>
 <li>
 Partner with external vendors to explore and deploy innovative logistics solutions.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Thinking
 
 : Ability to translate business goals into operational improvement initiatives.
 </li>
 <li>
 
 Process Optimization
 
 : Proven track record in reengineering workflows and boosting operational efficiency.
 </li>
 <li>
 
 Project &amp; Change Management
 
 : Skilled in managing system rollouts, change initiatives, and stakeholder alignment.
 </li>
 <li>
 
 Tech Collaboration
 
 : Experience working closely with product, engineering, and data teams to enhance systems.
 </li>
 <li>
 
 Training &amp; Development
 
 : Adept at building training strategies that drive frontline performance.
 </li>
 <li>
 
 Communication &amp; Influence
 
 : Strong ability to align diverse teams around a shared vision of operational excellence.
 </li>
 <li>
 
 Analytical Thinking
 
 : Comfortable using performance metrics and data to drive decisions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Industrial Engineering, Operations Management, Business Administration, or a related field; a Master's degree is a plus.
 </li>
 <li>
 5&ndash;7 years of experience in operations, fulfillment, or logistics&mdash;preferably within e-commerce or retail sectors.
 </li>
 <li>
 Demonstrated experience leading transformation or improvement projects across supply chain functions.
 </li>
 <li>
 Hands-on knowledge of OMS, WMS, TMS systems and process mapping tools.
 </li>
 <li>
 Familiarity with lean methodologies, Six Sigma, or similar process improvement frameworks.
 </li>
 <li>
 Experience managing cross-functional teams and stakeholders across geographies.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 About Floward :
 
 
 
 
 
 
 
 Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
 
 
 
</div>

Manager of Operational Transformation

PepsiCo

<div>
 
 Overview
 
 
 
 The MRP Planner is responsible for planning and managing material requirements to ensure the timely availability of components and finished goods while optimizing inventory levels across European operations. The role supports production continuity, service level targets, and cost efficiency in line with company and regional supply chain strategies.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage and maintain the Material Requirements Planning (MRP) process to ensure accurate demand and supply alignment
 </li>
 <li>
 Create and release planned orders for raw materials, components, and semi-finished goods
 </li>
 <li>
 Monitor inventory levels and take actions to prevent shortages, excess, and obsolescence
 </li>
 <li>
 Collaborate closely with Procurement, Production, Logistics, and Demand Planning teams
 </li>
 <li>
 Analyze demand forecasts, production plans, and BOM accuracy to improve MRP results
 </li>
 <li>
 Follow up with suppliers on delivery schedules, lead times, and capacity constraints
 </li>
 <li>
 Identify and resolve material availability issues impacting production or customer service
 </li>
 <li>
 Maintain master data accuracy (lead times, lot sizes, safety stock, MOQ) in ERP systems
 </li>
 <li>
 Track KPIs such as service level, inventory turns, and planning adherence
 </li>
 <li>
 Support continuous improvement initiatives within supply chain and planning processes
 </li>
 <li>
 Ensure compliance with internal policies and relevant European regulatory requirements
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain Management, Logistics, Engineering, Business, or a related field
 </li>
 <li>
 2-5 years of experience in MRP, production planning, or supply planning (manufacturing environment preferred)
 </li>
 <li>
 Strong working knowledge of MRP/ERP systems (SAP, Oracle, Microsoft Dynamics, or similar)
 </li>
 <li>
 Solid understanding of supply chain principles, inventory management, and planning parameters
 </li>
 </ul>
</div>

Prod Planning & Sched Asst Analyst

MAGRABi Retail Group

<div>
 
 
 JOB PURPOSE
 
 
 
 
 
 
 Leads and monitors the logistics (Importing &amp; Exporting procedures) &amp; Warehousing function along with its budget and setting KPIs. Also, will be involved in Store Opening plans and projects to ensure a coherent supply chain operations and procurement requirements. As well as assisting the team to operate efficiently to ensure the right item reaches the right customer at the right time, in addition to Product Registration
 
 
 
 
 
 
 
 
 
 Qualifications and Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 
 any related field.
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Very Good understanding of government import regulations
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 7-9 years of experience in a similar role
 </li>
 <li>
 0-2 years of experience in a managerial role.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 JOB RESPONSIBILITIES
 
 
 
 
 
 <ul>
 <li>
 Assist the Warehouse Team Leader in creating Purchase Orders of Non-Trade items to avail all needs of the stores (Eye test unit, etc)
 </li>
 <li>
 Negotiate contracts to support all Supply Chain Functions
 </li>
 <li>
 Liaise between all departments to ensure any store opening needs are fully met such as warehouse and to settle discrepancies and payments to suppliers
 </li>
 <li>
 Motivate and lead the logistics &amp; warehouse teams while monitoring their KPI&rsquo;s and resolving issues
 </li>
 <li>
 Handle escalated issues with Suppliers &amp; Product team in alignment with higher levels of work to properly resolve daily problems.
 </li>
 <li>
 Manage Fixed asset PO creation and ensure its right cost allocation
 </li>
 <li>
 Accountable for all logistics and warehousing budgets
 </li>
 <li>
 Responsible for registration of Contact Lenses while liaising with internal and external stakeholders (such as: Ministries of Health &amp; Commerce).
 </li>
 </ul>
</div>

Associate Manager - Supply Chain

Explore 670+ Customer logistics lead in Cairo this January. Find roles across top companies and apply now to boost your career.