customer engagement specialists - call center (cse)

business development executive – call center

call center agent – aca campaign (outbound)

customer engagement specialists - call center (cse) Jobs in Rawalpindi

business development executive – call center Jobs in Rawalpindi

call center agent

call center agent – aca campaign (outbound) Jobs in Rawalpindi

call center agents

outbound call agent

Strive BPO LLP

Hiring: CSR &amp; Self Verifier Strive BPO LLP is looking for energetic and confident Customer Sales Representatives to join our team in Rawalpindi. The role involves interacting with customers, promoting services, and achieving sales targets in a fast-paced environment.Positions:<ul><li>Customer Service Representative (CSR)</li><li>Self Verifier</li></ul>Requirements:<ul><li>Male\Female candidates will be preferred.</li><li>Must be located near Rawalpindi.</li><li>Strong communication and problem-solving skills with best organizational skills.</li><li>Having Experience at least (6 months - 1 year).</li></ul>Campaign:<ul><li>ACA/MEDICRAE</li></ul>Shift Timings: 7:00 PM &ndash; 4:45 AM (Night Shift) OnsiteInterview Timings: 6:00 PM &ndash; 12:00 PMLocation: 3rd Floor, Above Bank Alfalah, Saidpur Road, Block E, Asghar Mall Scheme, RawalpindiHow to Apply: Call / WhatsApp: 0332-0070580 | 051-6134229Job Type: Full-timePay: Rs35,000.00 - Rs100,000.00 per monthWork Location: In person

CSR Outbound-(Call center Agent)

biniTelecom

Job Description: We are seeking motivated Call Center Agents to join our team for healthcare and insurance-related campaigns, including ACA (Affordable Care Act), Medicare, MVA (Motor Vehicle Accident), and Final Expense (FE). The agent will be responsible for handling inbound and outbound calls, qualifying potential clients, verifying customer information, explaining basic coverage or service options, and scheduling appointments for licensed agents or specialists. The role requires maintaining accurate CRM records, ensuring compliance with campaign guidelines, and delivering excellent customer service while meeting daily and monthly performance targets.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally and efficiently.</li><li>Qualify potential clients and gather necessary information.</li><li>Provide basic information about ACA, Medicare, MVA, or Final Expense services.</li><li>Verify customer details and maintain accurate records in CRM systems.</li><li>Schedule appointments for licensed agents or specialists.</li><li>Follow company policies and compliance regulations.</li><li>Achieve daily, weekly, and monthly call and performance targets.</li><li>Deliver excellent customer service and maintain a professional attitude.</li></ul>Requirements:<ul><li>Minimum 6 months of call center experience (healthcare, insurance, or lead generation preferred).</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle high call volumes and meet targets.</li><li>Basic computer skills and CRM system knowledge.</li><li>Ability to work in a fast-paced and team-oriented environment.</li><li>Good listening and problem-solving skills.</li></ul>Pay: Rs50,000.00 - Rs100,000.00 per hourWork Location: In person

Call center Agents

Three Percent Pakistan

Date posted: March 3, 2026Pay: 40,000.00 (PKR) - 120,000.00 (PKR) per monthJob description:Job description:We are hiring with minimum 3 months experienceAIRBAND COMMUNICATIONDate posted: Feb 27 Friday 2025Pay: Rs40,000.00 - Rs120,000.00 per monthJob description:Job Position: Verifier#Location: Rawalpindi#Duty Time: Night Shift#Working Hours: 6:00PM 4:00AM#Working Days: 5<ul><li>Handle Outbound calls with US customers, addressing inquiries, checking Eligibility Criteria, and providing product/service support.</li><li>Deliver exceptional customer service with a professional, empathetic, and solution-oriented approach.</li><li>Maintain accurate records of customer interactions and follow up as needed in systems. Adhere to company policies, compliance standards, and call center performance metrics..</li></ul>Contact DetailsLocation:Address:AMS, 1st Floor, Maryam hall near Shamshabad metro stop Rawalpindi.Mobile + WhatsApp: 0340 5009002 call from 8pm to 11 pm only.Email: airbandcommunication@gmail.comJob Type: Full-timeWork Location: In personApplication Deadline: 13/03/2026Must be Experienced in Call CenterBenefits: Fix Basic Salary, Incentives, Daily and monthly Bonuses!Work Location: In personPay: Rs40,000.00 - Rs120,000.00 per hourWork Location: In person

Verifier

Job description:We are hiring with minimum 3 months experienceAIRBAND COMMUNICATIONDate posted: Feb 27 Friday 2025Pay: Rs50,000.00 - Rs120,000.00 per monthJob description:Job Position: Verifier#Location: Rawalpindi#Duty Time: Night Shift#Working Hours: 6:00PM 4:00AM#Working Days: 5<ul><li>Handle Outbound calls with US customers, addressing inquiries, checking Eligibility Criteria, and providing product/service support.</li><li>Deliver exceptional customer service with a professional, empathetic, and solution-oriented approach.</li><li>Maintain accurate records of customer interactions and follow up as needed in systems. Adhere to company policies, compliance standards, and call center performance metrics..</li></ul>Contact DetailsLocation:Address:AMS, 1st Floor, Maryam hall near Shamshabad metro stop Rawalpindi.Mobile + WhatsApp: 0340 5009002 call from 8pm to 11 pm only.Email: airbandcommunication@gmail.comJob Type: Full-timeWork Location: In personApplication Deadline: 13/03/2026Must be Experienced in Call CenterBenefits: Fix Basic Salary, Incentives, Daily and monthly Bonuses!Work Location: In personPay: Rs35,000.00 - Rs100,000.00 per hourWork Location: In person

Self Verifier

&quot;NO WORK FROM HOME APPLY&quot;Strive Bpo is based in Rawalpindi and is hiring experienced Outbound Customer Service Representatives (CSRs) to work.Job responsibilities include:<ul><li>Answering Outbound calls.</li><li>Make outbound calls to potential customers using provided leads</li><li>Explain ACA health insurance benefits in a simple and clear manner</li><li>Identify customer eligibility based on income, household size, and age</li><li>Handle objections professionally and manage different customer behaviors (including screamers)</li><li>Follow DNC (Do Not Call) and TCPA compliance procedures</li><li>Accurately collect and document customer information in CRM</li><li>Transfer qualified and interested customers to the Verifier or Enrollment team</li><li>Maintain call quality, conversion targets, and compliance standards</li></ul>Requirements for the job:<ul><li>Fluent English speaking and writing skills required. (Preferably British English)</li><li>A minimum of 02 years Call Center experience.</li><li>People with previous experience of a ACA/MEDICARE Campaign will be preferred.</li><li>Excellent skills in Customer Management.</li><li>Ability to multi-task and problem solving approach.</li><li>Shift timings are mostly night shifts</li></ul>Agents will be trained. Training session could be extended subject to Trainer feedback and evaluation.Job Types: Full-time (7:20PM-4:45AM)<ul><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi</li></ul>How to Apply: Call / WhatsApp: 0332-0070580Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs80,000.00 per monthWork Location: In person

CSR (Call center Agent-Strive Bpo)

Strive BPO is hiring Sales Verifiers for our international Campaigns. The selected candidates will be responsible for Self verifying U.S. customer information and ensuring accurate record maintenanceOnly Hiring From Rawalpindi / Islamabad (Onsite Role) Monday to Friday (Night Shift) (7:00 PM-4:45 PM)Ideal Candidate Profile:<ul><li>1+ year call center experience.</li><li>Strong command of English.</li><li>Detail-oriented and organized.</li><li>Comfortable handling outbound calls.</li></ul>What You Gain:<ul><li>Stable income with performance bonuses.</li><li>Professional training programs.</li><li>Career advancement within the organization.</li><li>Energetic and focused work culture.</li></ul>For More Information Contact: 03320070580 (WhatsApp) Interviews: Monday&ndash;Friday | 6:00 PM &ndash; 01:00 AM Location: 3rd Floor, Above Bank Alfalah, Saidpur Road, Block E, Asghar Mall Scheme, RawalpindiJob Type: Full-timeLocation:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs60,000.00 per monthWork Location: In person

Sales Verifier

CSG Architecture

Location: On-site (Full-time) &mdash; CSG Info Tech Office, Phase 7, Bahria Town, IslamabadReporting To: Project DirectorSalary Package: PKR 300,000 to PKR 500,000 per month.Role Purpose:We need a hands-on Senior Technical Project Manager who can lead end-to-end delivery of our enterprise transformation program, including:<ul><li>Microsoft Dynamics 365 Business Central (BC) customization + new modules,</li><li>Primavera (P6) integration with Business Central integration via APIs, and</li><li>A complete AI Agents program:</li></ul>&middot; Module AI Agents (one per BC module) trained on best practices + international standards and embedded to guide users step-by-step.&middot; A Master AI Agent with three capabilities:a) Horizon scanning + strategic planning (research &rarr; reports &rarr; long-term strategy)b) Market research + market plan generation (niche, customer base, buying power, competition, GTM plan)c) AI Voice Sales Agent (high-volume outbound calling capability) designed and governed with legal/ethical controls.This role owns both delivery leadership and technical governance (architecture reviews, CI/CD, integration quality, AI safety/compliance, and operational readiness).Key Responsibilities:1) Program &amp; Project Delivery Leadership (ERP + Integration + AI)<ul><li>Own the Project Execution Plan (PEP): scope baseline, schedule, resource/capacity plan, quality plan, risk plan, and communications plan.</li><li>Run the full delivery cadence: sprint planning, daily stand-ups, sprint reviews, retrospectives, and milestone gate meetings.</li><li>Manage and report scope/schedule/effort, RAID, dependencies, and change control to ensure predictable delivery.</li><li>Establish governance for multi-stream delivery (BC modules, Primavera integration, AI agents) including release train planning and cutover strategy.</li><li>Coordinate stakeholders (Project Director, Technical Supervisor/Lead, developers, QA, business users, external vendors).</li></ul>2) Azure DevOps Platform Ownership (End-to-End)<ul><li>Configure and administer Azure DevOps Projects:</li><li>Azure Boards: Epics/Features/Stories/Tasks/Bugs hierarchy, workflows, fields, dashboards, delivery plans, queries, and reporting.</li><li>Azure Repos: branching strategy, PR policies, code review rules, repo governance.</li><li>Azure Pipelines: CI/CD pipelines, release workflows, environment approvals, secrets management, rollback strategy.</li><li>Other Tools: Such as MS Fabric and Testing Tools etc.</li><li>Enforce &ldquo;ways of working&rdquo; discipline:</li><li>No work without work items</li><li>Estimation rules and sprint planning discipline</li><li>Daily updates of remaining work</li><li>Strong Definition of Done (DoD) and acceptance criteria at story/feature level</li></ul>3) Primavera integration with Business Central Integration (API Program Leadership)<ul><li>Lead and supervise the full integration lifecycle:</li><li>Requirements, integration architecture, mapping, API design, error handling, performance targets, security design, and documentation.</li></ul><ul><li>Ensure robust integration patterns:</li><li>Authentication/authorization (e.g., OAuth2/Azure AD), role-based access, audit logs</li><li>Retry logic, idempotency, reconciliation, monitoring/alerts</li><li>Manage integration testing: SIT/UAT, data validation, edge cases, cutover/go-live readiness.</li><li>Coordinate any middleware approach (e.g., Azure Functions/Logic Apps/Service Bus/API Management) as needed for reliable orchestration.</li></ul>4) AI Agents Program Leadership (Module Agents + Master Agent)A) Module AI Agents (one per module)<ul><li>Define a repeatable blueprint for module agents:</li><li>Knowledge scope (policies, SOPs, best practices, international standards)</li><li>User guidance flows (how-to, validations, coaching, checklists)</li><li>Access control by role (who can ask/see what)</li><li>Supervise technical approach (RAG, knowledge base governance, content updates, agent evaluations).</li><li>Ensure each module agent delivers:</li><li>Accurate operational guidance aligned to approved SOPs</li><li>Traceable sources/knowledge references (internal docs)</li><li>Feedback loop for continuous improvement</li></ul>B) Master AI Agent (3-level capability)<ul><li>Horizon scanning for long-term strategy</li><li>Build research workflows and reporting templates</li><li>Produce structured outputs: trends, risks, opportunities, scenarios, strategic initiatives and roadmap</li></ul><ul><li>Market research for market plan</li><li>Research niche, segmentation, customer base, pricing, competitor landscape, channels, GTM plan</li><li>Convert findings into a clear marketing plan (positioning, funnel, budget logic, KPIs)</li><li>AI voice sales agent</li><li>Lead design and governance for outbound calling capability at scale</li><li>Implement controls: consent, DNC compliance, call recording policy, escalation to human, QA sampling, and script/version control</li><li>Define KPIs: connect rate, qualification rate, conversion rate, compliance rate, and customer satisfaction</li></ul>5) Quality, Security, and Engineering Governance<ul><li>Partner with the Technical Supervisor/Lead to enforce:</li><li>PR discipline, code quality gates, branching policy, peer reviews</li><li>Automated testing where feasible; structured manual testing where needed</li><li>Defect lifecycle management, regression control, release readiness</li><li>Track engineering metrics: defect trends, rework ratio, lead/cycle time, deployment success rate, change failure rate.</li><li>Ensure security and compliance basics across ERP + integrations + AI:</li><li>Secrets management, least-privilege access, audit logs, data protection, and environment controls.</li></ul>6) Collaboration &amp; Documentation Governance (Teams + SharePoint/OneDrive)<ul><li>Configure Azure DevOps with Teams integration (alerts for work items/PRs/ builds/releases) and Time Doctor etc.</li><li>Build a structured SharePoint/Teams documentation system for:</li><li>PEP, BRDs/FRDs, designs, test artifacts, change requests, training, cutover/go-live checklists.</li><li>Implement SharePoint/OneDrive approvals for governance gates (requirements/design/UAT/go-live).</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science / Software Engineering (or equivalent experience).</li><li>8+ years in software delivery, including 3+ years as Technical PM / Scrum Master / Delivery Lead / TPM.</li><li>Proven delivery experience of enterprise applications (ERP/CRM/large-scale business systems).</li><li>Strong hands-on experience with Azure DevOps (Boards, Repos, Pipelines).</li><li>Strong understanding of Agile/Scrum + Hybrid governance (waterfall gates + sprint execution).</li><li>Excellent communication, reporting, stakeholder management, and team leadership skills.</li></ul>Must-Have Technical Skills<ul><li>.NET / C# understanding (able to review code and unblock engineers).</li><li>Azure fundamentals: App Services/Functions, Key Vault, Storage, Azure SQL (working knowledge).</li><li>API integrations: REST, authentication, webhooks, error handling, logging/monitoring.</li><li>SQL: query ability + performance basics.</li><li>Git branching strategies + PR best practices + CI/CD concepts.</li></ul>Preferred / High-Value Experience<ul><li>Dynamics 365 Business Central: AL language, extensions, BC APIs, permissions, environments.</li><li>Primavera P6 integration: experience with P6 APIs (EPPM/REST) and schedule/cost/resource data mapping.</li><li>Azure Integration Services: API Management, Service Bus, Logic Apps, Functions (or equivalent).</li><li>Power BI for executive dashboards and delivery reporting.</li><li>Test management: SIT/UAT planning, release readiness, production cutovers.</li></ul>AI / Agent Expertise (Preferred)<ul><li>Experience managing delivery of AI assistants/agents in enterprise settings:</li><li>Knowledge base governance, evaluation/testing, prompt/version control, role-based access.</li><li>Familiarity with agent orchestration patterns (multi-agent workflows, tool/function calling).</li><li>Understanding of RAG architecture (Azure OpenAI + Azure AI Search or equivalent) and secure integration into ERP modules.</li></ul>Key Deliverables / Success Measures (KPIs)<ul><li>PEP established and maintained; cadence running consistently.</li><li>Reliable forecasting and visibility via Azure DevOps dashboards and reports.</li><li>Stable CI/CD pipelines with controlled releases and reduced deployment risk.</li><li>Successful Primavera &harr; BC integration: accurate data flow, monitoring, auditability, and low defect rate.</li><li>Deployment of module AI agents with measurable improvement in user adoption, process compliance, and reduced support load.</li><li>Master AI agent producing usable strategy/market outputs on a repeatable schedule.</li><li>AI voice agent delivered with compliance controls, QA process, and conversion KPIs.</li></ul>Working Model<ul><li>Full-time, on-site (Islamabad office) with direct coordination across developers, QA, business users, and leadership.</li></ul>May coordinate/work with external vendors/consultants/developers as required, but remains accountable for delivery outcomes.Job Type: Full-timePay: Rs300,000.00 - Rs500,000.00 per monthWork Location: In person

Senior Technical Project Manager (Software Engineering Background)

Explore 100+ Outbound call agent in Rawalpindi this March. Find roles across top companies and apply now to boost your career.