business development sr. manager - blu ev

administrative assistant

executive assistant

associate agent

avp legal

business development sr. manager - blu ev Jobs in Cairo

paralegal administrative agent blu ev

Orascom Investment Holding

<div>
 Job Title: Paralegal &amp; Administrative Agent
 
 
 
 Job Description
 
 
 
 We are seeking a reliable and well-organized
 
 Paralegal &amp; Administrative Agent
 
 with approximately
 
 3-5 years of experience
 
 to support the company's
 
 day-to-day administrative operations
 
 while acting as the
 
 central coordination point for all legal requests
 
 . The role focuses on request intake, coordination, follow-up, documentation, and execution tracking across departments, without drafting legal documents.
 
 
 Key Responsibilities
 
 
 Legal Coordination &amp; Follow-Up
 
 
 <ul>
 <li>
 Receive and register legal requests from internal departments (Commercial, Operations, Finance, Technical, etc.)
 </li>
 <li>
 Ensure requests are complete and clarify requirements with internal stakeholders when needed
 </li>
 <li>
 Coordinate all legal inquiries and documentation with external legal advisors
 </li>
 <li>
 Track each legal matter from initiation through review, approval, signature, and execution
 </li>
 <li>
 Follow up with legal advisors and internal teams to ensure timely progress and closure
 </li>
 <li>
 Maintain clear trackers, status updates, and records of all legal requests
 
 
 
 </li>
 </ul>
 Administrative &amp; Office Support
 
 
 <ul>
 <li>
 Handle day-to-day administrative tasks for the company
 </li>
 <li>
 Manage incoming and outgoing correspondence and document filing
 </li>
 <li>
 Organize company records, licenses, registrations, and official documents
 </li>
 <li>
 Coordinate signatures, notarization, and document legalization when required
 </li>
 <li>
 Schedule meetings, prepare agendas, take minutes, and follow up on action items
 </li>
 <li>
 Support travel arrangements, office supplies, vendors, invoices, and basic procurement
 </li>
 <li>
 Assist management with reports, presentations, and administrative coordination
 
 
 
 </li>
 </ul>
 Document Control &amp; Records Management
 
 
 <ul>
 <li>
 Maintain organized digital and physical filing systems
 </li>
 <li>
 Ensure proper document version control and archiving
 </li>
 <li>
 Manage confidentiality and access to sensitive documents
 </li>
 <li>
 Maintain contract and legal document repositories
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree in Law, Business Administration, or a related field
 </li>
 <li>
 Minimum 3-5 years of experience in legal administration, paralegal coordination, or corporate administration
 </li>
 <li>
 Experience dealing with external law firms, advisors, or regulators is a strong plus
 </li>
 <li>
 Prior exposure to multi-department coordination is preferred
 
 
 
 </li>
 </ul>
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong organizational, coordination, and follow-up skills
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 High attention to detail and process discipline
 </li>
 <li>
 Ability to manage multiple requests simultaneously
 </li>
 <li>
 Professional handling of confidential information
 </li>
 <li>
 Proficient in Microsoft Office (Word, Excel, Outlook); experience with trackers or ERP systems is a plus
 
 </li>
 </ul>
</div>

Paralegal & Administrative Agent - Blu EV

electrified.

<div>
 Join the Charge: We&rsquo;re hiring a Sales Associate (Chargers Division) at Electrified!
 
 
 
 
 The Mission: At Electrified, we aren&rsquo;t just selling cars; we are building the ecosystem for a greener Egypt. Our Charger's Division is at the core of this transition&mdash;helping homes and businesses "plug in" to the future. We are looking for a high-energy, relentless Sales Associate to own our charger sales and turn interest into impact.
 
 
 
 
 
 The Role: Beyond the 9-5 This isn't a "desk job." It&rsquo;s a startup mission. You will be the face and voice of our charger solutions, responsible for:
 
 <ul>
 <li>
 Converting Leads: Taking hot leads from our online platform and closing them via phone and in-person meetings.
 </li>
 <li>
 Consultative Selling: Guiding clients through technical specifications (don't worry, the founders will personally train you on the tech!).
 </li>
 <li>
 Being "Always On": Startups move fast. You&rsquo;ll need the flexibility to engage with clients when they need you, ensuring no lead goes cold.
 </li>
 <li>
 Relationship Building: Developing trust with early adopters of EV technology in Egypt.
 </li>
 </ul>
 
 
 
 
 Who You Are: A People Person, You genuinely enjoy talking to people and have "excellent-plus" communication skills.
 
 <ul>
 <li>
 The Startup Spirit: You thrive in a dynamic, fast-paced environment and aren't looking for a predictable corporate routine.
 </li>
 <li>
 Experience: 0&ndash;2 years of experience. If you have a background in events or sales, we want to see it.
 </li>
 <li>
 The "Plus" Factor: If you held leadership roles in student activities, completed intense internships, or are passionate about renewable energy&mdash;you&rsquo;re our ideal candidate. Working in a startup is also a big one.
 </li>
 </ul>
 
 
 
 
 Why Electrified? Founder-Led Training: Learn the "ins and outs" of EV's directly from the people building it.
 
 
 
 
 <ul>
 <li>
 Career Velocity: In a startup, you grow as fast as the company does. You won't just be a number; you'll be a pillar of our growth.
 </li>
 <li>
 The Greek Campus &amp; Kamelizer: Work from the center of Cairo&rsquo;s innovation hub.
 </li>
 </ul>
 
 
 
 
 Ready to drive the future? Apply now by sending your CV/Profile to a.elhosseny@electrifiedev.com or DM us directly. Let&rsquo;s show Egypt what the future of mobility looks like.
 
 
 
 
 
 #Hiring #SalesManager #EV #GreenTech #StartupLife #CairoJobs #ElectricVehicles #RenewableEnergy #Electrified
 
</div>

Associate Sales Manager

QuadraBay

<div>
 Role Overview
 
 
 As an Associate Agent, you will play an integral role in supporting our operations by handling data entry and providing exceptional customer service. As part of our team in Egypt - Cairo, you'll work in an ONSITE environment where your computer skills, communication abilities, and professionalism will make a real impact on our organization.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Accurately input and update information into the company databases and systems.
 </li>
 <li>
 Handle client inquiries and provide prompt, courteous solutions.
 </li>
 <li>
 Support daily administrative operations as required by team leads.
 </li>
 <li>
 Ensure data integrity and confidentiality in every transaction.
 </li>
 <li>
 Collaborate with team members to achieve departmental goals.
 
 
 </li>
 </ul>
 Must have requirements
 
 
 <ul>
 <li>
 Basic computer skills and proficiency with common software applications.
 </li>
 <li>
 Demonstrated experience in accurate data entry.
 </li>
 <li>
 Good command of English, both verbal and written.
 </li>
 <li>
 Previous customer service experience with problem-solving skills.
 
 
 </li>
 </ul>
 Nice to have requirements
 
 
 <ul>
 <li>
 Strong attention to detail ensuring accurate work and data quality.
 </li>
 <li>
 Time management skills and the ability to meet deadlines efficiently.
 
 
 </li>
 </ul>
 Perks and Benefits
 
 
 <ul>
 <li>
 Comprehensive training and onboarding program.
 </li>
 <li>
 Supportive and collaborative team environment.
 </li>
 <li>
 Access to future growth and career development opportunities.
 </li>
 <li>
 Competitive compensation package.
 </li>
 </ul>
</div>

Associate Agent

Integrant, Inc.

<div>
 
 
 Integrant Inc
 
 is hiring a passionate "Senior Technical Lead - .Net Full-Stack". This role is the technical backbone of the project &mdash; owning architecture, engineering standards, and technical quality while partnering with the Technical Project Lead on delivery. Top candidates will demonstrate deep technical expertise across modern .NET, cloud, AI, and distributed systems, with the ability to elevate their team's skills and drive engineering excellence.
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 
 Architecture &amp; System Desig
 
 
 <ul>
 <li>
 nOwn and approve system architecture, design specifications, and technical direction
 </li>
 <li>
 .Define bounded contexts and map context relationships using DDD patterns (Shared Kernel, Customer-Supplier, Anti-Corruption Layers)
 </li>
 <li>
 .Design event-driven systems: model domain events, implement async event processing, ensure event idempotency, and handle eventual consistency
 </li>
 <li>
 .Design microservices communication strategies (sync/async), API gateways, database-per-service patterns, and distributed transaction handling
 </li>
 <li>
 .Design distributed caching strategies including cache-aside, write-through, and cache invalidation/coherency patterns
 </li>
 <li>
 .Design comprehensive testing strategies: contract testing, integration testing, end-to-end testing, and test data management
 </li>
 </ul>
 
 
 
 
 
 .
 
 AI &amp; Agen
 
 
 
 tsBasic (must have)
 
 <ul>
 <li>
 :LLM integrati
 </li>
 <li>
 onSimple R
 </li>
 <li>
 AGSimple AI workflow like n
 </li>
 </ul>
 
 8nPlu
 
 <ul>
 <li>
 s:Design and implement multi-agent systems where agents collaborate using coordination frameworks or shared context for complex workflow
 </li>
 <li>
 s.Implement operational patterns for multi-agent reliability: retry logic, branching/conditional logic, fallback strategies, and long-running task managemen
 </li>
 <li>
 t.Establish agent evaluation frameworks &mdash; log agent actions, track errors/latency/success rates, and drive continuous improvement through feedback loop
 </li>
 </ul>
 
 
 
 
 
 s.
 
 Cloud &amp; Serverl
 
 
 <ul>
 <li>
 essImplement advanced caching solutions using Redis/Azure Cache (strings, hashes, lists, sets, sorted sets, pub/su
 </li>
 <li>
 b).Design complex serverless orchestration: function chaining, fan-out/fan-in workflows, connection pooling, and scalability optimizati
 </li>
 <li>
 on.Design API gateway policies: request/response pipelines, hierarchical policy scopes (global, API, endpoint), authentication/authorization mechanisms, and transformation/caching polici
 </li>
 </ul>
 
 
 
 
 
 es.
 
 Data
 
 
 <ul>
 <li>
 baseDesign and implement database replication (master-slave) and high availability/failover strateg
 </li>
 </ul>
 
 
 
 
 
 ies.
 
 D
 
 
 <ul>
 <li>
 evOpsDesign multi-container applications using Docker Compose, manage volumes for data persistence, configure container networking, port mapping, and environment varia
 </li>
 <li>
 bles.Drive CI/CD pipeline practices and source control workflows across the
 </li>
 </ul>
 
 
 
 
 
 team.
 
 Se
 
 
 <ul>
 <li>
 curitySecure AI API keys and model endpoints: key rotation, rate limiting, endpoint authentication, TLS, usage monitoring, cost controls, and IP allow li
 </li>
 <li>
 sting.Design agent authentication and authorization: agent identity management, service-to-service auth, credential rotation, and inter-agent communication sec
 </li>
 <li>
 urity.Understand and apply vulnerability scanning approaches (SAST, DAST, SCA) and tools (SonarQube,
 </li>
 </ul>
 
 
 
 
 
 Snyk).
 
 Engineering Standards &amp;
 
 
 <ul>
 <li>
 QualityEnforce sound software engineering practices: iterative development, code reviews, unit testing, integration testing, and automation t
 </li>
 <li>
 esting.Review and sign-off on functional and technical specifications; monitor deliverables vs. specifications and provide corrective a
 </li>
 <li>
 ctions.Champion best practices in design patterns, SOLID principles, and clean archit
 </li>
 </ul>
 
 
 
 
 
 ecture.
 
 Team Growth &amp; Me
 
 
 <ul>
 <li>
 ntorshipMentor and train team members on software design, design patterns, SOLID principles, and emerging techn
 </li>
 <li>
 ologies.Conduct code reviews that are educational &mdash; raise the engineering bar for the who
 </li>
 <li>
 le team.Assess team capabilities and advise the Technical Project Lead on task assignments based on technical st
 </li>
 </ul>
 
 
 
 
 
 rengths.
 
 Collaboration with Technical Pro
 
 
 <ul>
 <li>
 ject LeadProvide technical feasibility assessments and effort estimates for scope reviews and change
 </li>
 <li>
 requests.Supply technical input for risk assessments, status reports, and delivery d
 </li>
 <li>
 ecisions.Support client-facing technical discussions and demos when deep technical context i
 </li>
 </ul>
 
 
 
 
 
 s needed.
 
 Req
 
 
 <ul>
 <li>
 uirements:9+ years of experience in software en
 </li>
 <li>
 gineering.2+ years as a Lead Software Engineer with hands-on technical leadership of cross-functio
 </li>
 <li>
 nal teams.Strong hands-on experience with .NET Core, C#, and the modern .NET
 </li>
 <li>
 ecosystem.Proficient with frontend technologies (Angular
 </li>
 <li>
 or React).Hands-on experience with software architecture: DDD, Event-Driven Architecture, microservices, and distribute
 </li>
 <li>
 d systems.Experience designing and implementing multi-agent AI systems and agent obse
 </li>
 <li>
 rvability.Hands-on with cloud platforms (Azure and/or AWS) including serverless, caching, and API management
 </li>
 <li>
 services.Experience with database replication, high availability, and failover s
 </li>
 <li>
 trategies.Hands-on with DevOps tools: CI/CD, source control, Docker, Docker Compose, and K
 </li>
 <li>
 ubernetes.Understanding of security practices: vulnerability scanning (SAST/DAST/SCA), AI endpoint security, and agent authe
 </li>
 <li>
 ntication.Agile methodology e
 </li>
 <li>
 xperience.Strong client engagement skills &mdash; this role requires regular interaction with U
 </li>
 <li>
 S clients.Self-learner who stays current with software developme
 </li>
 </ul>
 
 
 
 
 nt trends
 
 <ul>
 <li>
 .
 
 Benefits:Salary
 </li>
 <li>
 paid in USDSix-month career advancing op
 </li>
 <li>
 portunitiesSupportive and friendly work
 </li>
 <li>
 environmentPremium medical insurance [employ
 </li>
 <li>
 ee +family]English language developm
 </li>
 <li>
 ent coursesInterest-free loans paid ove
 </li>
 <li>
 r 2.5 yearsTechnical developm
 </li>
 <li>
 ent coursesPlanned overtime pr
 </li>
 <li>
 ogram (POP)Employment refer
 </li>
 <li>
 ral programPremium location in Maadi an
 </li>
 <li>
 d Nasr CitySocia
 </li>
 </ul>
 
 
 
 l insurance
</div>

Senior Technical Lead - .Net Full-Stack

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Customer Interaction &amp; Service Delivery
 
 
 
 <ul>
 <li>
 Maintain a positive, empathetic, and professional attitude during all customer interactions.
 </li>
 <li>
 Respond promptly and effectively to customer inquiries and requests.
 </li>
 <li>
 Handle and resolve customer complaints professionally and escalate when necessary.
 </li>
 <li>
 Provide accurate information on routes, travel regulations, products, and services.
 </li>
 <li>
 Offer dedicated support to People of Determination (POD) and vulnerable passengers.
 </li>
 <li>
 Proactively welcome and guide passengers throughout the station environment.
 </li>
 <li>
 Ensure customer satisfaction by delivering consistent, high-quality service.
 
 
 </li>
 </ul>
 
 Ticketing &amp; Transaction Management
 
 
 
 <ul>
 <li>
 Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices.
 </li>
 <li>
 Support passengers in operating Ticket Vending Machines and promote their use to improve service flow.
 </li>
 <li>
 Manage assigned ticketing and subscription products responsibly.
 </li>
 <li>
 Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies.
 </li>
 <li>
 Verify tickets, subscription cards, and cash stock at the beginning and end of each shift.
 </li>
 <li>
 Use ticket office equipment, tools, and machines correctly and responsibly.
 </li>
 <li>
 Monitor the proper functioning of ticket office devices and report malfunctions promptly.
 
 
 </li>
 </ul>
 
 Ticket Vending Machine (TVM) Support
 
 
 
 <ul>
 <li>
 Assist customers in using Ticket Vending Machines and guide them through the transaction steps.
 </li>
 <li>
 Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use.
 </li>
 <li>
 Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams.
 </li>
 <li>
 Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers.
 </li>
 <li>
 Document TVM-related issues according to instructions when required.
 
 
 </li>
 </ul>
 
 Queue &amp; Crowd Management
 
 
 
 <ul>
 <li>
 Organize and manage customer queues during peak hours and high-demand periods.
 </li>
 <li>
 Support smooth customer flow in front of sales points and station entry/exit areas.
 </li>
 <li>
 Intervene proactively to prevent congestion and ensure efficient service delivery.
 
 
 </li>
 </ul>
 
 Administrative &amp; Record-Keeping Duties
 
 
 
 <ul>
 <li>
 Process customer forms, applications, and service requests accurately.
 </li>
 <li>
 Maintain detailed records of customer interactions, transactions, complaints, and observations.
 </li>
 <li>
 Communicate shift updates and relevant information accurately during handovers.
 </li>
 <li>
 Report operational deficiencies, emergencies, or incidents through the proper reporting chain.
 </li>
 <li>
 Ensure fingerprint attendance matches attendance records in compliance with company policies.
 </li>
 <li>
 Adhere to company dress code and maintain professional appearance at all times.
 
 
 </li>
 </ul>
 
 Internal Coordination &amp; Operational Support
 
 
 
 <ul>
 <li>
 Coordinate with colleagues and station teams to ensure continuity of service across shifts.
 </li>
 <li>
 Provide feedback to support improvements in customer service processes.
 </li>
 <li>
 Follow all operational guidelines, instructions, and procedures issued by management.
 </li>
 <li>
 Perform any additional duties assigned by supervisors or line managers.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture and participate in safety briefings as required.
 </li>
 <li>
 Comply with RDMC RQHSE policies, procedures, and Safety Management System requirements.
 </li>
 <li>
 Report unsafe conditions, security concerns, or environmental hazards immediately.
 </li>
 <li>
 Understand that safety, security, and environmental protection are shared responsibilities.
 </li>
 <li>
 Intervene appropriately in cases of observed safety, security, or environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Minimum requirement: Diploma degree in a relevant discipline.
 </li>
 <li>
 Preferred: Bachelor&rsquo;s degree in business administration or any related field.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Basic knowledge of customer service principles and best practices.
 </li>
 <li>
 General understanding of ticketing systems and customer-facing devices.
 </li>
 <li>
 Basic familiarity with computer tools and digital interfaces.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred.
 </li>
 <li>
 Experience in cash handling or public-facing environments is an advantage.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Calm Under Pressure: Maintains composure and professionalism in challenging situations.
 </li>
 <li>
 Team Collaboration: Works effectively with colleagues to support seamless operations.
 </li>
 <li>
 Customer Orientation: Demonstrates strong commitment to passenger satisfaction.
 </li>
 <li>
 Communication Skills: Provides clear and respectful verbal communication in all situations.
 </li>
 <li>
 Attention to Detail: Ensures accuracy in transactions, records, and procedures.
 </li>
 <li>
 System Awareness: Shows comfort using ticketing devices and customer service tools.
 </li>
 <li>
 Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them.
 </li>
 <li>
 Professional Conduct: Adheres strictly to rules, procedures, and company policies.
 </li>
 <li>
 Flexibility: Willing to work shift patterns, weekends, and holidays as per roster.
 </li>
 <li>
 Respectful Interaction: Builds cooperative relationships with internal and external stakeholders.
 </li>
 </ul>
</div>

Customer Service Agent

Siemens Digital Industries Software

<div>
 Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our software.
 
 
 About the role:
 
 
 Are you passionate about AI and interested in shaping the future of interactive and generative technology? We are seeking a talented AI Software Engineer to join our team and contribute to the development of cutting-edge copilot and agent services using Large Language Models (LLMs). Our aim is to create copilots that provide intelligent, conversational experiences and agents that will redefine how our users interact with our software.
 
 
 If you're excited about working with the latest advancements in Generative AI and delivering top-notch services in a fast-paced environment, we'd love for you to apply.
 
 
 What you&rsquo;ll be doing:
 
 
 As an AI Software Engineer, you will design, build, and maintain copilot and agent solutions powered by LLM technology. Your responsibilities include:
 
 
 <ul>
 <li>
 Assessing the current capabilities of agent services in the Siemens DI ecosystem for our adoption
 </li>
 <li>
 Collaborating with company-wide cross-functional teams to reflect our team&rsquo;s requirements and help extending central services features when necessary, using the contribution model.
 </li>
 <li>
 Collaborating with product teams for their adoption of agent frameworks; support integration of UI, help setting up product specific agents, ensure high quality by keeping up with the latest AI model capabilities.
 </li>
 <li>
 Ensuring the copilots and agents are scalable and maintain high performance
 </li>
 <li>
 Helping the transition of the organization towards AI-assisted products by training and upskilling product teams.
 </li>
 <li>
 Writing clean, testable code and engaging in peer code reviews to maintain high standards of software quality.
 </li>
 <li>
 Assessing service performance, troubleshooting issues, and deploying fixes to ensure seamless user experiences.
 </li>
 <li>
 Staying current with industry trends in agent development and LLM advancements, applying this knowledge to improve our service offerings.
 
 
 </li>
 </ul>
 What you&rsquo;ll bring:
 
 
 <ul>
 <li>
 Master&rsquo;s Degree in Computer Science, AI, or a related technical field, with relevant experience in copilot/agent development.
 </li>
 <li>
 Solid understanding of and experience with LLM frameworks and conversational AI technologies.
 </li>
 <li>
 Proficient in programming languages relevant to AI and copilot/agent development, such as Python.
 </li>
 <li>
 Experience with multi-team, collaborative software development including source control and collaborative design and code reviews
 </li>
 <li>
 Experience working with cloud platforms (AWS, Azure) and their AI-related services and tools is a plus.
 </li>
 <li>
 Experience in deploying and maintaining applications in a 24x7 production environment, including handling scalability and security considerations is beneficial.
 </li>
 <li>
 A proactive approach to problem-solving, a keen eye for optimization, and a passion for learning and implementing emerging technologies.
 </li>
 <li>
 Excellent collaborative skills for working in a highly interdisciplinary subject.
 
 
 </li>
 </ul>
 If you're excited by the prospect of developing AI-driven solutions that resonate with users and create compelling interactions, we encourage you to apply. If you don't have every qualification mentioned but believe you can bring value to our team, we're eager to know more about your unique perspectives and experiences. Join us and help build AI services that redefine the standard for AI-human interaction.
 
 
 We are Siemens:
 
 
 A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us Transform the everyday!
 
 
 We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.
 
 
 Siemens is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 
 
 If you believe in technology with purpose and are interested in learning more about Siemens Digital Industries Software before you apply then check out our Mission / Vision and our software portfolio, meet the team and join our Talent Community today so that we can stay connected in the areas that interest you: www.siemens.com/careers/transformtheeveryday/
 
 
 #DISWSIM
 
 
</div>

AI Software Engineer

Konecta

<div>
 
 
 Job Title: Junior BMC Helix ITSM Administrator
 
 
 
 
 Role Summary
 
 
 
 The Junior BMC Helix ITSM Administrator is responsible for supporting the daily operation, maintenance, and configuration of the BMC Helix ITSM platform within the L2 support team. The role focuses on executing standard configuration tasks, supporting digital channels, maintaining reporting and analytics, performing functional testing, and ensuring CMDB data quality, all within defined governance frameworks and under the guidance of senior team members.
 
 
 
 Key Responsibilities
 
 
 
 
 1. ITSM Platform Configuration &amp; L2 Support
 
 
 <ul>
 <li>
 Provide Level 2 (L2) functional support for core BMC Helix ITSM processes, including Incident, Problem, Change, Work Orders, Service Request, and Knowledge Management.
 </li>
 <li>
 Maintain and update standard platform configurations such as support groups, roles and permissions, assignment rules, notification rules, workflows, and service request definitions.
 </li>
 <li>
 Ensure adherence to established operational procedures, governance standards, and escalation processes.
 </li>
 </ul>
 
 
 2. Digital Workplace, Virtual Agent &amp; Live Chat Support
 
 
 <ul>
 <li>
 Support the operation and maintenance of BMC Helix Digital Workplace, including service catalog content and knowledge article visibility.
 </li>
 <li>
 Configure and test existing Virtual Agent topics, intents, and conversational flows based on predefined designs.
 </li>
 <li>
 Assist in managing Live Chat configurations, including queue setup, routing rules, and availability schedules.
 </li>
 </ul>
 
 
 3. Platform Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Develop, maintain, and enhance operational reports and dashboards using BMC Helix reporting tools.
 </li>
 <li>
 Monitor and track key performance indicators (KPIs) and service performance metrics.
 </li>
 <li>
 Validate data consistency and support stakeholders with standard reporting requirements.
 </li>
 <li>
 Contribute to documenting KPI definitions and reporting standards.
 </li>
 </ul>
 
 
 4. AI / HelixGPT Operational Support
 
 
 <ul>
 <li>
 Support the implementation and operation of BMC Helix AI capabilities, including HelixGPT features such as classification, summarization, and knowledge recommendations.
 </li>
 <li>
 Assist in testing AI-driven functionalities and monitoring output accuracy and relevance.
 </li>
 <li>
 Support documentation efforts and user adoption of AI-enabled features.
 </li>
 </ul>
 
 
 5. Testing, CMDB Data Quality &amp; Operational Support
 
 
 <ul>
 <li>
 Perform functional testing of service requests, workflows, Virtual Agent configurations, Live Chat setups, and platform enhancements in non-production environments.
 </li>
 <li>
 Support CMDB data quality activities, including CI updates, relationship validation, reconciliation processes, and lifecycle management.
 </li>
 <li>
 Assist in validating data from BMC Helix Discovery, including normalization and CI accuracy.
 </li>
 <li>
 Log, categorize, and track platform incidents and enhancement requests, ensuring proper documentation and escalation.
 </li>
 </ul>
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
 </li>
 <li>
 2&ndash;3 years of hands-on experience with BMC Helix ITSM or BMC Remedy in an administration/support role.
 </li>
 <li>
 Solid understanding of ITIL processes and their practical application within ITSM platforms.
 </li>
 <li>
 Experience in configuring core BMC Helix components, including service requests, workflows, notifications, assignment rules, roles, and support groups.
 </li>
 <li>
 Exposure to Digital Workplace, Virtual Agent, Live Chat, and reporting/dashboard tools.
 </li>
 <li>
 Experience in functional testing and validation of system behavior.
 </li>
 <li>
 Fluent in English (written and spoken), with the ability to work in a global environment.
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 BMC Certified Associate &ndash; Helix ITSM certification.
 </li>
 <li>
 Familiarity with BMC Helix Discovery and CMDB data management concepts.
 </li>
 <li>
 Basic understanding of AI-enabled ITSM features and automation concepts.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Attention to detail and data accuracy.
 </li>
 <li>
 Ability to work within structured governance frameworks.
 </li>
 <li>
 Effective communication and collaboration skills.
 </li>
 <li>
 Ability to manage multiple tasks and priorities in a fast-paced environment.
 </li>
 </ul>
 
 
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Junior BMC Helix ITSM Administrator

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