2nd shift quality control specialist (contract) 28670

administrative assistant

patient care assistant i

aircraft cabin agent (cleaner) Jobs in Boston

aircraft cabin agent (cleaner)

escort dispatcher

or attendant

passenger service agent

Dnata

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
<br>On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.
<br><br>
Passenger Service Agent
<br><br>
YOU WILL
<br><br>
Electronic check-in of passengers for international travel
<br><br>
Verification of documents for international and domestic flights
<br><br>
Assign passenger seats.
<br><br>
Ensure correct boarding passes are provided to each passenger for the assigned flight.
<br><br>
Verify ticket and seat reservations.
<br><br>
Match manifest to on-board count
<br><br>
Announce arrivals and departures as necessary.
<br><br>
Provide information to passengers/customers as requested.
<br><br>
Connect/disconnect Jetway/stairs as necessary.
<br><br>
Assist with baggage tagging and baggage claim reports.
<br><br>
Maintain current knowledge of all flight times during designated shift.
<br><br>
Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
<br><br>
Performing other duties as assigned
<br><br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<br><br>
Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
<br><br>
Possess a high school diploma or GED equivalent.
<br><br>
Excellent communication and interpersonal skills
<br><br>
Possess basic computer literacy.
<br><br>
Ability to stand, bend, stoop, and walk for extended periods of time.
<br><br>
Push, pull, lift, and load up to 70 pounds.
<br><br>
Exceptional customer service skills
<br><br>
Work Environment
<br><br>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<br><br>
Physical Demands
<br><br>
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.
<br><br>
.

Passenger Service Agent

FocusKPI Inc.

<div><p>We are seeking an <b>Agentic AI Engineer</b> to support the development of a customized AI agent solution for one of our clients.<br>
<br>
We're a consulting team that helps clients design and build customized AI agent solutions. You'll work across engagements &mdash; understanding client problems, architecting the right agentic approach, and shipping working systems. This is not a research role. You'll be in the work &mdash; building agents that go live, with real clients, on real timelines.<br>
<br>
<b>Environment:</b><br>
<br>
We move fast and work across multiple client contexts. You'll need to be comfortable with ambiguity, adapt quickly across industries, and take ownership of your engagements without much hand-holding.<br>
<br>
If you thrive in structured, single-product environments with long planning cycles, this probably isn't the right fit. If you love the variety of consulting and want to build things that actually ship, let's talk.<br>
<br>
<b>Work Location:</b><b> </b>Remote position (40 hours per week)<br>
<b>Duration:</b> Full-time role<br>
<b>Pay-rate:</b> $30+/hr<br>
<br>
<b>**No C2C resumes are considered**</b><br>
<br>
<b>Responsibilities:</b></p><ul><li>
Consult with clients to understand their workflows, pain points, and where agentic AI can create real leverage</li><li>
Design and build custom AI agent solutions tailored to each client's stack, data, and constraints</li><li>
Own full delivery &mdash; from architecture and prompt design to tool integration, testing, and handoff</li><li>
Build evals and monitoring so clients can trust what's running in production</li><li>
Move across engagements &mdash; you'll context-switch between clients and industries</li></ul><p><b>
Qualifications:</b></p><ul><li>
A minimum of <b>2 years</b> of experience is required</li><li><b>
Education requirements:</b> Master's degree</li><li><b>
Mandatory skills:</b> Agentic AI, Claude, LLM</li><li>
Building production-grade agentic systems using frameworks like LangChain, LangGraph, CrewAI, AutoGen, or Claude Agent SDK</li><li>
Designing agent architectures: tool routing, memory, multi-agent coordination, retrieval pipelines</li><li>
Translating a client's messy real-world process into a structured agent design</li><li>
Communicating clearly with non-technical stakeholders &mdash; you can explain what you're building and why</li><li>
Delivering under real project constraints &mdash; timelines, client expectations, shifting requirements</li></ul><p><b>
Nice to have:</b></p><ul><li>
Experience building agents for GTM use cases &mdash; sales research, outreach automation, CRM workflows, lead enrichment, or marketing operations</li><li>
Comfort connecting agents to third-party APIs, CRMs (HubSpot, Salesforce), or communication tools</li></ul><p></p><p>
Thank you!</p><p>
FocusKPI Hiring Team</p><p>
Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.</p><p>
</p><p><b>NOTICE: </b>Please be aware of fraudulent emails regarding job postings, job offers and fake checks. FocusKPI's recruiting team will strictly reach out via @focuskpi.com email domain. If you have received fraudulent emails now or in the past, please report it to https://reportfraud.ftc.gov/ .<br>
The domain @focuskpijobs.com is fraudulent and not related to FocusKPI. Please do not not reply or communicate to anyone with @focuskpijobs.com.</p><p>
</p><p>DC4HSZaJiV</p></div>

Agentic AI Engineer

American Airlines

<div>
 <strong>
  Intro
  <br/>
  <br/>
 </strong>
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 <br/>
 <br/>
 <strong>
  Why you'll love this job
  <br/>
  <br/>
 </strong>
 This job is a member of the Inflight Team, within the Customer Experience Division. Responsible for providing support to Flight Attendants and facilitating the enhancement of the customer experience by achieving on time departures through increased inter-departmental interaction, consistent communication, use of operational resources, and team member accountability.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <em>
  As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department
  </li>
  <li>
   Oversee Flight Service base operational reliability by taking lead role in dependability engagement, communication, &amp; accountability.
  </li>
  <li>
   Handles operational events and proactively provides crew assistance or delay mitigation based on priority of engagement and operational impact.
  </li>
  <li>
   Coordinates with Daily Operations/IOC to respond to Flight Attendant injuries and aircraft emergencies by providing appropriate base guidance and support.
  </li>
  <li>
   Notifies rescheduled and reassigned Flight Attendants&rsquo; traveling through the base.
  </li>
  <li>
   Provides status of department reliability and communicates irregularities which may impact the daily operation to Inflight, IOC, and Hub Control Center leadership.
  </li>
  <li>
   Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary.
  </li>
  <li>
   Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities.
  </li>
  <li>
   Investigates and documents delays including Right Start, IPD (International Premium), IFS (International Flagship Service).
  </li>
  <li>
   Implements selected policies, as well as ensuring established guidelines are followed and enforced.
  </li>
  <li>
   Coordinate and host base activities to support engagement initiatives
  </li>
  <li>
   May conduct coaching and counseling as appropriate
  </li>
  <li>
   Assists with Flight Attendant reasonable cause drug and alcohol testing.
  </li>
  <li>
   Provides Flight Attendant EFB (Electronic Flight Bag) support.
  </li>
  <li>
   Salary Range: $51,000-66,000.00
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  All you'll need for success
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualifications- Education &amp; Prior Job Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School diploma or GED equivalency
  </li>
  <li>
   PC, Sabre, DECS, and RES experience
  </li>
  <li>
   Must be able to work shift work, including weekends and holidays.
  </li>
  <li>
   Must be able to work on-site at assigned base/location.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications- Education &amp; Prior Job Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors degree preferred/or equivalent work experience.
  </li>
  <li>
   Strongly preferred to have completed Flight Attendant training as prescribed by the FAA and whose name appears on the current Flight Attendant System Seniority List
  </li>
  <li>
   Current Passenger Service, Passenger Sales or Crew Scheduling experience.
  </li>
  <li>
   Knowledge of company on-time performance goals and dependability metrics.
  </li>
  <li>
   An understanding of working with a contract labor group is desirable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Licenses &amp; Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Sound judgement and strong decision making skills
  </li>
  <li>
   Ability to work independently as well as collaboratively
  </li>
  <li>
   Ability to prioritize, multi-task and manage several events and situations simultaneously
  </li>
  <li>
   Ability to work under demanding operational conditions
  </li>
  <li>
   Excellent interpersonal, oral and written communication skills
  </li>
  <li>
   Ability to work all shifts, holidays, and overtime as required
  </li>
  <li>
   Requires rotation of shifts and days off
  </li>
  <li>
   Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) and secure US Customs security badge if applicable
  </li>
  <li>
   Must Pass U.S. Department of Transportation (DOT) mandated drug test
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Get
  <br/>
  <br/>
 </strong>
 Feel free to take advantage of all that American Airlines has to offer:
 <br/>
 <br/>
 <ul>
  <li>
   Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  </li>
  <li>
   Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  </li>
  <li>
   Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
  </li>
  <li>
   401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  </li>
  <li>
   Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Feel free to be yourself at American
  <br/>
  <br/>
 </strong>
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
 <br/>
 <br/>
 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
</div>


Operations Coordinator, Inflight

Symbrant Aviation Services

<div><p><b>Location:</b> Boston Logan International Airport &ndash; Terminal C<br>
<b>Schedule:</b></p><ul><li>
All Shift Available</li></ul><p><b>
About Symbrant Aviation Services</b></p><p>
Symbrant Aviation Services provides <b>mission-critical airport infrastructure support</b> at major U.S. airports. We ensure safe, reliable, and efficient operations for airlines and passengers by maintaining and monitoring:</p><ul><li>
Baggage Handling Systems (BHS)</li><li>
Passenger Boarding Bridges (PBB)</li><li>
Pre-Conditioned Air Units (PCA)</li><li>
Ground Power Units (GPU)</li></ul><p>
At Boston Logan &ndash; Terminal C, our team supports high-volume airline operations in a 24/7 airport environment where performance, communication, and precision matter.</p><p><b>
Job Summary</b></p><p>
The Control Room Officer (CRO) at Symbrant Aviation Services plays a critical role in supporting day-to-day airport operations by coordinating real-time communications, dispatching maintenance resources, and tracking operational activity across a 24/7 environment.</p><p>
This position serves as the <b>central coordination and communication hub</b> between maintenance teams, airline partners, airport operations, and vendors. The CRO ensures service requests are properly logged, prioritized, dispatched, and tracked through completion while maintaining accurate records and professional communication at all times.</p><p>
This role is well-suited for candidates who are <b>organized, dependable, calm under pressure, and comfortable working in a fast-paced operational setting</b>. A college degree is <b>not required</b>; practical experience, reliability, and strong communication skills are key.</p><p><b>
Key Responsibilities</b></p><p><b>
Operational DispatchCoordination</b></p><ul><li>
Monitor incoming service requests (e-calls, work orders, radio, phone, or digital systems).</li><li>
Dispatch mechanics, technicians, and support staff based on priority, issue type, and availability.</li><li>
Ensure timely response and follow-up on all assigned tasks.</li></ul><p><b>
CommunicationStakeholder Support</b></p><ul><li>
Distribute a <b>daily staffing report</b> at the start of each shift, and complete an <b>end-of-shift report</b> summarizing all system activity, e-calls, and work orders.</li><li>
Act as the central point of contact between maintenance teams, airline partners, airport operations, and internal leadership.</li><li>
Provide clear status updates, escalate issues when required, and maintain professional communication under pressure.</li></ul><p><b>
Task TrackingDocumentation</b></p><ul><li>
Track work orders, incidents, and shift activity using CMMS tools (such as UPkeep), spreadsheets, and internal trackers.</li><li>
Maintain accurate logs of downtime events, response times, and resolutions.</li><li>
Ensure information is properly documented for shift handovers and reporting.</li></ul><p><b>
System Monitoring</b></p><ul><li>
Monitor operational systems related to Baggage Handling Systems (BHS), Ground Support Equipment (GSE), and facility infrastructure using available monitoring tools and dashboards.</li><li>
Identify abnormal conditions and notify appropriate personnel for response or escalation.</li></ul><p><b>
Cross-ShiftTeam Coordination</b></p><ul><li>
Support smooth handoffs between shifts by ensuring all open issues, priorities, and notes are clearly communicated.</li><li>
Coordinate with maintenance, facilities, and safety teams to support operational continuity.</li></ul><p><b>
Continuous ImprovementProfessional Conduct</b></p><ul><li>
Identify recurring issues or inefficiencies and communicate them to leadership.</li><li>
Follow established procedures, safety protocols, and communication standards at all times.</li></ul><p><b>
Required SkillsQualifications</b></p><ul><li><b>
High school diploma or equivalent required</b></li><li>
Strong organizational skills with the ability to multitask and prioritize</li><li>
Clear verbal and written communication skills</li><li>
Comfort working with computers, CMMS systems, and basic Excel trackers</li><li>
Ability to remain calm, professional, and focused in high-pressure situations</li><li>
Willingness to work nights, weekends, holidays, and rotating shifts as required</li><li>
Dependable attendance and punctuality are essential</li></ul><p><b>
Preferred (Not Required)</b></p><ul><li>
Experience in aviation, transportation, logistics, facilities, or dispatch roles</li><li>
Familiarity with maintenance environments or industrial operations</li><li>
Prior experience with call centers, dispatching, or control room operations</li></ul><p><b>
PhysicalWork Environment Requirements</b></p><ul><li>
Ability to sit for extended periods while monitoring systems and communications</li><li>
Ability to respond quickly to operational changes</li><li>
Work performed in a control room / operations center environment</li></ul></div>

Control Room Operator (CRO)

G2 Secure Staff

<div><div><div>Must be 18 years of age or older</div>
<div>HS Diploma or GED</div>
<div>Valid Driver's License (Must meet the G2 Company Driving Policy)</div>
<div>One (1) years of front-line experience in a similar or related role</div>
<div>Minimum one (1) year of lead or supervisory experience in a similar or related role</div>
<div>Excellent verbal and written communication skills</div>
<div>Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history</div>
<div>Must have a reliable mode of communication and transportation</div>
<div>
</div><div><p><b>PREFERRED EXPERIENCE:</b></p>
<div>
Experience in airport operations</div>
<div>Airline or airport operations experience</div>
<div>Leadership experience in the airline or airport operations experience</div>
<div>
</div><div><p><b>PERSONAL AND PHYSICAL REQUIREMENTS</b></p>
<div>
Treat all information as confidential.</div>
<div>Possesses the tact to deal with situations at all levels, client representatives, employees, and the public.</div>
<div>Must be able to sit, stand, lift, and bend throughout shift.</div>
<div>Must be willing and able to work in various climatic conditions including extreme heat and cold (over 100 to below 0), including high winds, rain, ice, and snow.</div>
<div>Must be willing and able to cope with various non-routine situations, including, but not limited to, early/late flights, weather and mechanical delays, and passenger assistance, including accommodation/re-accommodation.</div>
<div>Must pass pre-employment and random drug tests.</div>
<div>Must be able to read, understand, and carry out instructions in English.</div>
<div>Must meet requirements to obtain a security-sensitive identification badge.</div>
<div>Must be able to direct in English verbally.</div>
<div>Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).</div>
<div>Be able to resolve problem situations with passengers when necessary.</div>
<div>
</div><div><p><b>PERFORMANCE RESPONSIBILITIES</b></p>
<div>
Oversee administrative staff and assign duties to direct reports</div>
<div>Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime.
</div><div>Ensure implementation of the Safety Management System (SMS)</div>
<div>Implement a safety plan for the station</div>
<div>Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary</div>
<div>Perform all duties of subordinate employees when necessary.</div>
<div><div>Train/retrain all personnel in airline procedures, safety procedures, and company policies.</div>
<div>Maintain good employee relations. Handle employee problems efficiently and effectively.</div>
<div>Client Relations - Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.</div>
<div>Adhere to company policies and procedures and participate in achieving company objectives.</div>
<div>Monitor employee activity and adjust as needed.</div>
<div>Handle off-schedule operations when the Manager is not available.</div>
<div>Perform other duties as requested.</div>
</div>
</div></div></div></div><br>
Additional Details : The pay rate shown is an overall company range provided for transparency. Since compensation can differ by location, the exact rate for the position you applied for will be confirmed during the screening process.<br>
<br>
Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to &quot;Pay Transparency Law&quot;; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.</div>

Overnight Cabin Supervisor

Mass General Brigham

<div>Site: The Brigham and Women's Hospital, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
Weekend days 16 hrs
<br>
<br>
Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas.<p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p>
Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.</p><p></p><div>
Patrols assigned areas, giving particular attention to those areas where security problems have occurred.<br>
<ul><li>Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.</li><li>Maintains strict confidentially standards at all times.</li><li>Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required.</li><li>Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.</li><li>Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.</li><li>Performs as Dispatcher utilizing &ldquo;state of the art&rdquo; integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.</li><li>Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.</li><li>Voluntary participation in various departmental committees, task forces, and teams.</li></ul></div><p></p><div>
Education<br>
Bachelor's Degree Criminal Justice preferred<br>
<br>
Can this role accept experience in lieu of a degree?<br>
No<br>
<br>
Licenses and Credentials<br>
Class D Passenger Vehicle Driver's License [State License] -<br>
<br>
Experience<br>
Experience in hospital, security/police, emergency medical or customer services preferred 3-5 years preferred<br>
<br>
Knowledge, Skills and Abilities<br>
<ul><li>Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.</li><li>Ability to deal with and effectively deescalate anxious/stressed people and manage aggression.</li><li>Works effectively both independently and in teams. Able to multitask.</li><li>Strong problem-solving skills.</li><li>Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.</li><li>Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.</li><li>Displays positive image, tact, and diplomacy, active listening, articulate.</li><li>Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.</li><li>Strong writing skills to provide and maintain documentation to support data.</li><li>Intermediate computer skills: typing and use of database software.</li></ul></div><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p>
Weekend days 16 hrs</p><p><br>
</p><div><div><div><div><div><div><div><p><b>Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
10 Vining Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
16<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$23.34 - $33.37/Hourly<p></p><p><b><br>
Grade</b></p>
5<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Security Officer - weekends

<div>Site: The Brigham and Women's Hospital, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
PER DIEM EVENINGS
<br>
<br>
Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.<br>
<br>
Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
<br>
<br>
<ul><li>Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
</li><li>Maintains strict confidentially standards at all times.
</li><li>Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required.</li></ul>
<br>
<ul><li>Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
</li><li>Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
</li><li>Performs as Dispatcher utilizing &ldquo;state of the art&rdquo; integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
</li><li>Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic
</li><li>Voluntary participation in various departmental committees, task forces, and teams.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><div>
Education<br>
Bachelor's Degree Criminal Justice preferred<br>
<br>
Can this role accept experience in lieu of a degree?<br>
No<br>
<br>
Licenses and Credentials<br>
Class D Passenger Vehicle Driver's License [State License]<br>
<br>
Experience<br>
Experience in hospital, security/police, emergency medical or customer services preferred 3-5 years preferred<br>
<br>
Knowledge, Skills and Abilities<br>
<ul><li>Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.</li><li>Ability to deal with and effectively deescalate anxious/stressed people and manage aggression.</li><li>Works effectively both independently and in teams. Able to multitask.</li><li>Strong problem-solving skills.</li><li>Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.</li><li>Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.</li><li>Displays positive image, tact, and diplomacy, active listening, articulate.</li><li>Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.</li><li>Strong writing skills to provide and maintain documentation to support data.</li><li>Intermediate computer skills: typing and use of database software.</li></ul></div><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p>
PER DIEM EVENINGS</p><p><br>
</p><div><div><div><div><div><div><div><p><b>Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
10 Vining Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
0<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Per Diem<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Evening (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$23.34 - $33.37/Hourly<p></p><p><b><br>
Grade</b></p>
5<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Security Officer - per diem

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